Customer Service Trainer/Quality Analyst
Vital Connect job in California
Purpose
The Customer Service Trainer / Quality Analyst is responsible for ensuring the successful onboarding and ongoing development of Customer Service team members. This dual-role position focuses on delivering high-quality training for all new hires, conducting periodic refresher trainings, and monitoring agent performance through regular call quality assessments. The goal is to support a consistent and exceptional customer experience by equipping agents with the tools, knowledge, and feedback necessary for success.
Responsibilities
Facilitate comprehensive training for all new Customer Service hires, including systems, workflows, compliance, and soft skills.
Collaborate with leadership to keep training materials and documentation up to date with current processes and policies.
Monitor and evaluate training effectiveness, incorporating feedback and performance data to improve training delivery.
Coordinate with the Customer Service Manager and Supervisors to plan training schedules aligned with staffing needs.
Refresher & Ongoing Training
Identify trends or gaps in team performance and provide targeted refresher trainings as needed.
Proactively deliver ongoing training sessions to reinforce key knowledge areas or introduce process changes.
Support cross-training efforts when agents are transitioning between shifts, roles, or platforms.
Quality Assurance
Perform call evaluations on recorded calls for each agent as needed, using established QA scorecards and guidelines.
Track quality trends and escalate recurring issues or coaching opportunities to the Customer Service Manager.
Contribute to QA calibration sessions to ensure scoring consistency across the team
Requirements
Qualifications
2+ years in a customer service role, preferably in a leadership, training, or quality assurance capacity.
Proven ability to design and develop a comprehensive new hire training program from the ground up, ensuring it meets professional standards and aligns with company goals.
Strong communication and presentation skills with the ability to coach and motivate others.
Familiarity with call center software, QA tools, and ticketing systems (e.g., Salesforce, RingCentral, etc.).
Highly organized with a proactive approach to training and performance management.
Demonstrated ability to handle sensitive feedback and maintain confidentiality.
Preferred Qualifications
Experience developing training materials or standard operating procedures.
Working knowledge of HIPAA compliance and/or healthcare customer service.
Prior experience using e-learning platforms is a plus.
Salary & Benefits
The estimated hiring salary range for this position is $50,000-$60,000. This role is Non-Exempt in CA due salary threshold. The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Intake Specialist
Vital Connect job in California or remote
Purpose
The Intake Financial Clearance Specialist role belongs to the Revenue Cycle team and is responsible for coordinating all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s). The role ensures timely access to care while maximizing reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Intake Financial Clearance Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff.
**This is a fully remote role**
Responsibilities
Monitors accounts routed to registration, referral and prior authorization work queues and clears work queues by obtaining all necessary patient and/or payer-specific financial clearance elements in accordance with established management guidelines.
Maintains knowledge of and complies with insurance companies' requirements for obtaining prior authorizations/referrals and completes other activities to facilitate all aspects of financial clearance.
Acts as subject matter experts in navigating payer policies to get the appropriate approvals (authorizations, pre-certs, referrals, for example) for the ordered services to proceed. The Intake Financial Clearance Specialist is an important part of the larger patient care team and helps clinicians understand what payer requirements are necessary for the widest possible patient access to services.
Supports staff at all levels for hands-on help understanding and navigating financial clearance issues.
Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals, including online databases, electronic correspondence, faxes, and phone calls.
Obtains and clearly documents all referral/prior authorizations for scheduled services
Works collaboratively with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained and appropriately recorded in the relevant systems.
When it is determined that a valid referral does not exist, utilize computer-based tools, or contact the appropriate party to obtain/generate referral/authorization and related information. Record the referral/authorization in the practice management system.
Contact physicians to obtain referral/authorization numbers.
Perform follow-up activities indicated by relevant management reports.
Collaborates with patients, providers, and departments to obtain all necessary information and payer permissions prior to patients' scheduled services.
Communicates with patients, providers, and other departments such as Utilization Review to resolve any issues or problems with obtaining required referral/prior authorizations.
Work collaboratively with the practices to resolve registration, insurance verification, referral, or authorization issue to the extent that these unresolved issues impact the ability to obtain a referral/authorization.
Escalates accounts that have been denied or will not be financially cleared as outlined by department policy
Accept registration updates from various intake points, including but not limited to those received via paper forms, internet registration forms, telephones located in practices and direct calls from patients.
Ensure that all updated demographic and insurance information is accurately recorded in the appropriate registration systems for primary, secondary, and tertiary insurances.
Review all registration and insurance information in systems and reconcile with information available from insurance carriers. For any insurance updates, utilize any available resources to validate the updated insurance information, insurance plan eligibility, primary care physician, subscriber information, employer information and appointment/visit information. Contact patients as necessary if clarifications or other follow-up is required, and at all times maintain sensitivity and a clear customer friendly approach.
For self-pay patients or patients with unresolved insurance, and for financial counseling, refer patients Patient Financial Counseling.
Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately.
Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations.
Demonstrates the ability to recognize situations that require escalation to the Supervisor.
Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with management expectations as outlined.
Takes opportunity to know and learn other roles and processes and works together to assist with process improvement initiatives as directed.
Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities.
Handle telephone calls in a timely fashion, following applicable scripting and customer service standards. Appropriately manage all calls by either working with the customer or referring the call to the appropriate party.
Communicate with all internal and external customers effectively and courteously.
Maintain patient confidentiality, including but not limited to, compliance with HIPAA.
Perform other related duties as assigned or required.
Requirements
Qualifications
High School Diploma or GED required, Associates degree or higher preferred.
1-3 years patient registration and/or Insurance experience desirable. At least one year of experience must be in a customer service role
General knowledge of healthcare terminology and CPT-ICD10 codes.
Complete understanding of insurance is required.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Able to communicate effectively in writing.
Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
Must be able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom.
Displays a thorough knowledge of various sections within the work unit to provide assistance and back-up coverage as directed.
Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management
Salary & Benefits
The estimated hiring salary range for this position is $22/hr - $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Qualified Sales Representative (Remote)
Remote job
Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world's leading brands-including Crunchbase, Asana, Box, and Grubhub-choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.
The Opportunity
As a Qualified Sales Representative (BDR), you will support the Qualified sales effort in multiple functions while developing your skills as a future Account Executive. You'll be hands-on with the Qualified platform every-day and the one who will interface within prospects in both an inbound and outbound fashion. You'll be setting an example and showcasing the future of B2B sales and marketing. This role can be 100% Remote.
Your daily responsibilities will include the prospecting and sourcing of potential decision-makers, outbound lead generation, leading qualification phone meetings, and facilitating the closing of deals by leveraging the Qualified knowledge base. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams, corresponding with customers and driving Qualified's message to the market.
What You'll Be Doing
* Engage with potential prospects over email and phone to qualify and set appointments for the account executives
* Identify target customers through email, phone, and social channels
* Maintain active engagement with leads through informed, creative follow-ups
* Research and develop prospective accounts
* Work closely with account executives to identify qualified accounts and define strategies for outreach
* Utilize the Qualified software to engage customers in real time.
* Partner with marketing to deliver proper messaging and identify the best target market segments
* Achieve quarterly quotas for developed leads and closed business
Qualifications:
* 1-2 years SDR/BDR experience, previous work within B2B SaaS preferred
* Bachelor's Degree
* You're able to quickly engage prospects over email, phone, and in person
* You're clear, concise, and accurate in your communications, both written and verbal
* You learn quickly and you're excited by new technologies, quickly mapping them to business processes
* You possess grit and don't shy away from rejection
* You're hungry to progress your career and make money
* You know how to effectively manage your time to complete objectives
* You have experience being accountable to metrics, often exceeding them
* You thrive in a high energy team environment
About Qualified
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.
One Team
We're all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.
Customer Obsessed
Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do "Whatever it takes" to make them successful. Prove the ROI. Only when our customers win do we win.
Think Big & Move Fast
We're defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don't settle for status quo.
On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they're focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.
Diversity & Inclusion
Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Cloud Operations Administrator
Vital Connect job in California
Purpose
We are seeking a seasoned Cloud Operations Administrator to join our Infrastructure & DevOps team. You will be instrumental in supporting and evolving our AWS-based cloud infrastructure with a focus on availability, scalability, automation, compliance, and security. This role is vital to ensuring our Remote Patient Monitoring Platform remains reliable, secure, and performant.
You'll collaborate closely with engineering, product, and compliance teams to deliver and operate mission-critical services in a regulated healthcare environment, with particular attention to HIPAA and other security frameworks.
Responsibilities
Manage and optimize daily operations of AWS-hosted infrastructure in dynamic, multi-account environments.
Support 24/7 mission-critical production systems, including incident response, root cause analysis, and preventive measures.
Monitor infrastructure and applications for performance, availability, and security using industry-standard and custom tools.
Build and maintain infrastructure automation and operational tooling using Bash, Python, or similar scripting languages.
Design, implement, and manage Infrastructure as Code (IaC) using tools such as AWS Cloud Development Kit (CDK) to ensure repeatable, auditable, and scalable deployments.
Participate in and help mature CI/CD pipelines, enabling safe, frequent, and automated deployments.
Design and implement high availability (HA) and disaster recovery (DR) strategies.
Perform scheduled maintenance, including patching, updates, backup validation, and failover testing.
Provide operational support for Development, QA, and Staging environments.
Develop and maintain operational documentation, including runbooks, architecture diagrams, and change/incident logs.
Ensure ongoing compliance and audit readiness with HIPAA, SOC 2, and related frameworks; apply security best practices across all cloud resources.
Participate in a rotational on-call schedule while actively working to reduce on-call burden through automation, monitoring, and observability improvements.
Requirements
Qualifications
5+ years of Linux system administration in a command-line environment, with strong troubleshooting and performance tuning skills.
5+ years of hands-on experience managing AWS cloud services and architecture.
2+ years maintaining customer-facing, high-availability production systems.
Proven expertise in incident handling, including managing and resolving customer-facing outages.
Strong scripting skills in Bash (Python a plus).
Solid understanding of Kubernetes and container orchestration (experience with Docker required).
Working knowledge of AWS services such as EC2, S3, ECS, Lambda, SQS, RDS, IAM, WAF, and Application Load Balancer (ALB).
Experience implementing or maintaining CI/CD pipelines.
Solid understanding of networking principles (TCP/IP, DNS, VPN, firewalls, load balancers).
Strong knowledge of cloud security best practices, including encryption, IAM policies, AWS GuardDuty, and vulnerability remediation.
Preferred / Nice-to-Have
Experience with AWS Cloud Development Kit (CDK) or other Infrastructure as Code frameworks.
Familiarity with MongoDB and Apache Kafka.
Prior experience working in HIPAA-compliant or other regulated environments.
Experience with automated compliance tools or security frameworks.
Experience conducting cost reviews, managing tagging strategies, and optimizing AWS cost efficiency.
Exposure to Amazon SageMaker or other cloud-based machine learning services.
Salary & Benefits
The estimated hiring salary range for this position is $150,000-$170,000 * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Deputy Director, Fertilizer (Campaigns Department)
Remote job
Deputy Director, Fertilizer
About Us
Heavy industry is the foundation of modern society. We need materials like cement, steel, and aluminum more than ever to rebuild our bridges and roads, construct wind and solar projects, and manufacture electric vehicles and heat pumps that will undergird our future. But industry needs a second revolution. For as much as industry made the middle class and ushered in a remarkable era of prosperity for many, it also threatens our climate, reinforces environmental racism, wastes valuable materials and energy, and leaves communities and workers behind.
At Industrious Labs, our mission is to set into motion unstoppable policies, people power, and analysis to make a triple impact on climate, justice, and jobs that drastically reduce dangerous emissions, and make industry accountable to communities and workers.
About the Position
California provides over one-fourth of the nation's food supply. Every season, farmers rely on hundreds of thousands of tons of ammonia fertilizers imported from overseas, produced using dirty fossil fuels. Reliance on dirty imports makes California food production vulnerable to volatile prices, hinders economic development and family-sustaining jobs, and unnecessarily contributes to global climate change and hazardous air emissions. It also means about $600 million in economic opportunity is leaving the state annually.
Industrious Labs sees a better path. We're launching a campaign to jumpstart a distributed, green fertilizer industry in California-one that's powered by clean electricity, supports good jobs and local economic development, and gives farmers a reliable, local supply while reducing overapplication. With the right policies and investments, California can lead the way in transforming the fertilizer industry.
We seek a strategic, entrepreneurial Deputy Director to join our team and lead this campaign. Industrious Labs is fully remote, and you'll report to California Director Teresa Cheng. This public-facing role best suits someone based in California - ideally in agricultural regions of the state - with deep knowledge of the local landscape and strong existing relationships. You will also work closely with the rest of our California team.
What You'll Do
You'll hold responsibilities that will evolve over time as the team grows and functions are distributed. During your first year, we anticipate a push to move forward at least one pilot project. We also foresee the need for administrative advocacy to develop a state policy roadmap to phase out fossil-based fertilizer. Other responsibilities include:
Coalition Building
Recruit and build an aligned and powerful coalition of labor, community, local economic development organizations, farmers, and more, with a shared vision of transforming the fertilizer industry for climate, jobs, and justice.
Assess the industry landscape, identify strengths, current players, and gaps, and engage key leaders, organizations, and industry partners.
Collaborate in developing comprehensive campaign plans.
Develop our policy platform and build the case with the Governor's office and key stakeholders.
Research and Education
Work with colleagues and external consultants/allies to understand the cost structure of green fertilizer, from renewable energy generation to ammonia production and transport.
Characterize the economic benefits and risks of transforming the fertilizer industry, including job creation and tax revenue for local governments, farming practices, and the existing political economy of ammonia.
Translate initial interest and intrigue into palpable excitement and momentum that can overcome the inertia of the current system.
Who You Are
You're committed to Industrious Labs' mission and values, with the leadership chops and entrepreneurial spirit to build a meaningful new campaign from scratch. You're a strategic thinker, strong collaborator, and skilled campaigner who can work across lines of difference and lead with humility and purpose.
Core Qualifications
At least 10 years of increasing responsibility in the field, with a proven campaigning and coalition-building track record.
Background in policy development, organizing, or leadership within advocacy or movement spaces.
Experience designing policy campaigns and using tools like power mapping, strategy charts, and narrative development.
Strong familiarity with how state and local agencies and venues function.
Demonstrated relationship-building, including with grassroots groups, labor, environmental justice organizations, policymakers, and other key players in California.
Proven track record of delivering policy wins and moving ideas from strategy through implementation.
Strong project management skills and ability to juggle multiple conflicting priorities.
Cultural competency and emotional intelligence-this could be demonstrated by experience leading multicultural teams, building alignment across divergent viewpoints, etc.
Preferred Qualifications
Comfort in a matrixed work environment and skill with cross-functional collaboration.
Scrappiness and resourcefulness, with a bias toward action and a “figure it out” mindset.
Entrepreneurial spark - you've built things before and thrive in fast-moving, dynamic environments where you don't have all the answers.
You've got opinions, not an ego - you're someone who can lead big, inspiring projects and still laugh at your own typos.
Industrious Labs Core Qualifications
These are shared across all roles at Industrious Labs:
Deep alignment with our mission, values, and goals.
Highly collaborative work style and service as a peer and thought partner.
Commitment to learning, curiosity, and personal growth.
Strong communication skills - able to break down complex issues into clear strategies and decisions.
Excited by the unknown and eager to build.
Proven leadership and commitment to equity, transparency, and team culture.
Demonstrated experience working across lines of race, class, gender, and geography.
Skill within a dynamic, fast-paced environment and moving between solo efforts and teamwork.
Openness to giving and receiving compassionate, direct feedback.
Salary and Benefits
The salary for this position is $136,000. Industrious Labs has a policy not to negotiate on salaries. Rather than rely on negotiation, we offer transparent pay aligned with experience, responsibilities, and organizational values.
We offer competitive benefits, including 100% employer-paid health coverage (medical, dental and vision), a work-from-home stipend, up to 5% 401k employer match, 11 paid holidays, and unlimited vacation (with a minimum of 15 business days).
Our Commitment to Racial Equity, Diversity, Inclusion & Climate Justice
We believe diversity isn't just a value - it's essential to solving the climate crisis. If you're excited by this job, even if your experience doesn't match every bullet point, we hope you apply. We welcome candidates from a range of backgrounds and with skills that may be transferable. Industrious Labs is an equal-opportunity employer committed to equity in hiring, advancement, and workplace culture. If you need accommodations during the application process, contact Heather Beckford at ***************************.
How to Apply
Please submit a resume and cover letter that answers the following:
What attracted you to this position?
How do you describe power? How have you built power with others?
Have you led or contributed to a successful advocacy campaign in California? Briefly tell us the story and your role.
We will also ask you to please summarize your answers to these questions in the job application, in addition to addressing your points in the cover letter.
This position is open until filled. Applications will be reviewed on a rolling basis, starting immediately. The process typically includes a phone screen, panel interviews, and a thought exercise. Our searches usually take 3-4 months. The incumbent in this position must be eligible to work in the United States without visa sponsorship.
Auto-ApplyPart-Time Market Trainer - Northern New Jersey
Remote job
MERIT is a minimalist beauty brand that makes impossible to mess up products for a multi-generational community. Designed by makeup consumers - not artists - MERIT was created as the antidote to the overwhelming world of beauty. We simplify what it takes to get ready by creating only well-edited essentials that help you do more with less. With minimalism at its core, MERIT remains intentional in the products it creates, spending years perfecting every detail to ensure it's not just another product, but one that you can live with for years to come.
Merit is hiring for Market Trainers to educate Sephora in-store staff about the Merit brand and assortment and develop and execute on in-store trainings in efforts to drive brick and mortar sales. This role is based in Northern New Jersey.
This part-time role is in a fast-paced environment that offers an opportunity to be part of building a rapidly growing beauty brand, with a focus on executing on retail strategies, building long-term relationships in-store, and educating customers on the Merit brand to drive sales. This is a field based role with varying hours dependent on business needs. It is part-time, and hours may vary from 0-20 hours per week.
Responsibilities:
Represent the MERIT brand and drive in-store sales and trainings within designated territories and stores
Execute on in-store events that align to brand guidelines and drive sales goals
Develop effective in-store relationships with store teams
Drive retail sales through side-by-side selling in stores within the territory and achieve SPH goals
Ensure in store visuals and merchandising standards are met
Meet in-store visit cadence objectives for Sephora, Sephora guidelines, and Merit guidelines
Requirements:
Prior in-store field sales experience at Sephora, with a passion for the beauty industry
A knowledge of the beauty industry; interest in clean beauty a plus
Strong sales background to meet their SPH goal
Effective communication and negotiation skills
An ability to work in teams and autonomously, providing self-direction when needed
An ability to be agile and thrive in a dynamic, fast moving environment
An ability to stand for long periods of time
Must be able to build/maintain brand partner/retailer relationships
Able to work between 0-20 hours a week (part-time position)
Required to work weekends and holidays as necessary
This is a part-time, hourly, non-exempt role with varying hours depending on market needs. The hourly range for this role is $25.00-28.00 per hour depending on experience and region.
You may review our California Applicant Privacy Notice here.
Auto-ApplyMichigan Director (Campaigns Department)
Remote job
About Us
Heavy industry is the foundation of modern society. We need materials like cement, steel, and aluminum more than ever to rebuild our bridges and roads, construct wind and solar projects, and manufacture electric vehicles and heat pumps that will undergird our future. But industry needs a second revolution. For as much as industry made the middle class and ushered in a remarkable era of prosperity for many, it also threatens our climate, reinforces environmental racism, wastes valuable materials and energy, and leaves communities and workers behind.
At Industrious Labs, our mission is to set into motion unstoppable policies, people power, and analysis to make a triple impact on climate, justice, and jobs that drastically reduce dangerous emissions, make industry accountable to communities and workers, and develop a circular economy.
About the Position
We seek a strategic, entrepreneurial leader to launch and grow our state-level work in Michigan. This new role is a unique opportunity for someone passionate about power-building, savvy about politics, and ready to take on the challenge of transforming industry to serve workers, communities, and the planet.
The State Director will shape and drive campaigns, represent Industrious Labs with key partners and policymakers, and build a durable program that delivers lasting change. You'll work closely with internal teams to align policy, organizing, and communications strategies while building out a team and presence in the state. You'll report to Evan Gillespie, Partner and Campaigns Director.
This public-facing role best suits someone based in Michigan with deep knowledge of the local landscape and strong existing relationships.
Michigan has a rich history of manufacturing and industry. It operates a large steel mill, cement plants, paper mills, and more. It has bold climate ambitions but also requires work across party lines and with numerous stakeholders with very different interests. Success requires a leader with strong persuasion skills who can build diverse coalitions while maintaining clarity about how to make progress that moves us closer to our long-term vision and goals.
What You'll Do
In your first year, key responsibilities will include:
Partnering with campaign leads to identify high-impact policy and campaign opportunities.
Finalizing stakeholder and power maps in collaboration with our Field Building team.
Building relationships with key allies and developing strategic alliances with stakeholders across the spectrum.
Designing integrated campaign strategies rooted in firm policy and power analysis.
Supporting existing state efforts that advance jobs, justice, and climate goals in the industrial sector that build momentum toward longer-term outcomes
Leading fundraising efforts to grow the state program and team.
You'll also:
Represent Industrious Labs in coalition spaces, with media, and in conversations with public officials and funders.
Lead the development and execution of state-level campaign strategies.
Develop policy expertise in key sectors like steel, cement, and industrial heat, as well as climate, labor, and air quality policy.
Who You Are
You're committed to Industrious Labs' mission and values, with the leadership chops to build something meaningful in Michigan. You're a strategic thinker, strong collaborator, and skilled campaigner who can work across lines of difference and lead with humility and purpose.
Core Qualifications:
10-15 years of experience with increasing responsibility leading teams and driving shared goals.
Background in policy development, organizing, or leadership within advocacy or movement spaces.
Experience designing policy campaigns and using tools like power mapping, strategy charts, or narrative development.
Strong familiarity with how state and local agencies and venues function.
A relationship-builder with ties to grassroots groups, labor, EJ communities, policymakers, and other key players in Michigan.
Proven track record of delivering policy wins and moving ideas from strategy through implementation.
Strong project management skills and the skills to juggle priorities.
Experience managing staff and developing teams.
Preferred Qualifications:
Experience working with and tailoring strategies to collaborate with diverse stakeholders, including labor, community organizations, businesses and associations, climate groups, and more.
Comfortable in a matrixed environment and skilled at cross-functional collaboration
You've got opinions, not an ego - someone who can lead big work and still laugh at your own typos.
Scrappy and resourceful, with a bias toward action and a "figure it out" mindset.
Entrepreneurial spark - you've built things before and thrive in fast-growing environments.
Industrious Labs Core Qualifications:
These are shared across all roles at Industrious Labs:
Deep alignment with our mission, values, and goals.
Highly collaborative work style and service as a peer and thought partner.
Commitment to learning, curiosity, and personal growth.
Strong communication skills - able to break down complex issues into clear strategies and decisions.
Excited by the unknown and eager to build.
Proven leadership and commitment to equity, transparency, and team culture.
Demonstrated experience working across lines of race, class, gender, and geography
Skill within a dynamic, fast-paced environment and moving between solo efforts and teamwork.
Openness to giving and receiving compassionate, direct feedback.
Salary and Benefits:
The salary for this position is $152,000. Industrious Labs has a policy not to negotiate salaries. Rather than rely on negotiation, we offer transparent pay aligned with experience, responsibilities, and organizational values.
We offer competitive benefits, including 100% employer-paid health coverage (medical, dental, and vision), a work-from-home stipend, up to 5% 401k employer match, 11 paid holidays, and unlimited vacation (with a minimum of 15 business days).
Our Commitment to Racial Equity, Diversity, Inclusion & Climate Justice:
We believe diversity isn't just a value - it's essential to solving the climate crisis. If you're excited by this job, even if your experience doesn't match every bullet point, we hope you apply. We welcome candidates from a range of backgrounds and with skills that may be transferable. Industrious Labs is an equal-opportunity employer committed to equity in hiring, advancement, and workplace culture. If you need accommodations during the application process, contact Heather Beckford at ***************************.
How to Apply:
Please submit a resume and a cover letter that answers the following:
What attracted you to this position?
How do you describe power? How have you built power with others?
Have you led or contributed to a successful advocacy campaign in Michigan? Briefly tell us the story and your role.
We will also ask you to please also summarize your answers to these questions in the job application, in addition to addressing your points in the cover letter.
This position is open until filled. Applications will be reviewed on a rolling basis, starting immediately. The process typically includes a phone screen, panel interviews, and a thought exercise. Our searches usually take 3-4 months.
Auto-ApplyElectrician
Sand City, CA job
Are you an Experienced, Licensed Residential Electrician passionate about serving others and delivering top-quality work? Mr. Electric of San Jose is expanding, and we're looking for talented electricians to join our team. This is an exciting opportunity for skilled professionals eager to grow their careers.
Mr. Electric, known for its professional electricians who provide top-notch service, seeks those who are looking for a career, not just a job. Known for promoting from within due to its strong culture of training and development, a focus on safety first, and serving with excellence, Mr. Electric has been a thriving brand for decades. If this sounds intriguing, please read on to learn more.
What's in It for You
Competitive pay: $35-$45/hr. or opportunity to earn more with a base plus incentives.
Health Insurance: 50% covered after 90 days
Retirement savings plan: 401(k) plan after 90 days
Paid holidays: Six per year. Flexible unpaid time off, as needed within reason.
Option to Earn More: Optional Saturdays and on-call. On-call emergency pay - $200 per call.
A Winning Culture
A supportive owner who believes in empowering and supporting the team
Thorough onboarding and ongoing training, including role-playing and proficiency assessments
An open-door, communicative culture focused on collaboration and continuous improvement
Opportunities to lead a division, discuss ownership shares, and profit share
Commitment to safety, quality, and exceptional customer service
What We're Looking For
4+ years of residential and commercial troubleshooting and service experience
California General or Residential Electrician License
Pride in your work, thoroughness, and a safety-first mindset
Excellent communication skills and a team-oriented attitude
A clean motor vehicle report, background check, and drug-free
Responsibilities
Install, maintain, and repair electrical control, wiring, and lighting systems.
Read and interpret technical diagrams and blueprints.
Perform general electrical maintenance and inspections.
Inspect transformers and circuit breakers for faults.
Troubleshoot electrical issues using appropriate testing devices.
Ensure compliance with local and national electrical codes.
Maintain cleanliness and organization of the service van.
Responsible for materials and tools assigned to the van.
Conduct van inventory on a quarterly basis.
Follow Mr. Electric's proven process consistently and in all interactions.
Provide options/solutions for customers to choose what's best for them.
Join Us!
Be part of a team of Electricians that values full communication, professional growth, and a strong team dynamic. If you take pride in your work and want to grow your career in a company that appreciates and rewards your efforts, we'd love to hear from you! Mr. Electric of San Jose is an equal opportunity employer.
Cardiac Monitor Technician
Vital Connect job in California or remote
Full-time Description
PURPOSE
Ability to work both individually and as part of a team to ensure efficient and accurate interpretation of ECG data and delivery of data to Physicians and allied professionals while also exhibiting excellent conversational skills with Customers and Patients. Must be able to pass ECG interpretation proficiency exams and effectively work with proprietary web-based software applications to perform essential job responsibilities.
** This is a fully remote role **
RESPONSIBILITIES
Analyze and interpret cardiac rhythms with proficiency and evaluate for notification criteria and proper documentation
Receive inbound phone calls from Healthcare professionals or patients and utilize appropriate soft skills to ensure a quality interaction
Will create, review and send Notification Reports, Daily Reports and End of Use Reports as needed
Follow the chain of command for review of challenging EKG rhythms before notifications or reports are delivered
Meet quality and performance standards
Follow all company and departmental policies and procedures
Perform other duties and responsibilities as assigned
Requirements
EDUCATION AND LICENSES/CERTIFICATIONS
High School Diploma or General Education Development (GED)
Certified Rhythm Analysis Technician (CRAT) / Certified Cardio graphic Technician (CCT)
EXPERIENCE
1 year of related experience preferred
Training program certifying rhythm analysis training
KNOWLEDGE AND TRAINING
Demonstrate a team centered and patient first initiatives with a positive attitude
Knowledge of medical terminology specific to cardiology
Ability to thrive in a fast-paced call center environment
The ability to communicate effectively both verbally and in writing
The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
The ability to follow procedures and learn support technology
The ability to plan, organize, multi-task and adapt to priority changes
The ability to use standard computers and basic office software
Knowledge and usage of business English, spelling, grammar and punctuation
Attention to detail
Be willing to work overtime or extra hours as needed.
Salary And Benefits
The estimated hiring salary range for this position is $22/hr to $26/hr.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Senior Research Associate, Health & Human Services Focus
Vital Research job in Los Angeles, CA or remote
The Senior Research Associate is a lead contributor and technical expert in quantitative research methods, working with high autonomy on complex projects in health and human services, particularly those supported by Medicare/Medicaid. This role designs and implements quantitative studies, develops rigorous data collection tools (e.g., surveys), conducts advanced analyses of large datasets (such as Medicaid claims data), and presents findings using sophisticated data visualizations.
This position follows a remote work structure, combining work from the employee's home location with periodic onsite field responsibilities. Success in this role requires strong multitasking, adaptability, and collaboration with cross-functional teams and external stakeholders. Success in the role depends on effective communication, project management, and the ability to thrive in a fast-paced, dynamic environment. Key responsibilities include shaping research methodologies, advising clients, leading project execution, mentoring and supervising junior staff, and ensuring high-quality deliverables. Additional opportunities include contributing to publications, presenting at professional conferences, and fostering continuous learning.
Responsibilities
Leadership & Team Management
Lead and manage research teams, ensuring achievement of project goals while fostering a collaborative, high-performance environment.
Oversee team performance, providing constructive feedback and ensuring timely project delivery with high-quality outcomes.
Promote cross-functional collaboration with stakeholders, clients, and senior leadership team to achieve project success.
Supervise Research Associates and mentor junior research staff, supporting their professional development and promoting continuous improvement.
External Engagement & Business Development
Serve as the primary client liaison, provide expert consultation, troubleshoot challenges, and ensure client satisfaction.
Maintain client relationships and provide technical guidance.
Support business development efforts, including proposal writing and contributing to publications or presentations.
Create external-facing deliverables (reports, articles, presentations, briefs) and incorporate advanced data visualizations.
Research Design, Implementation & Analysis with a focus on Quantitative Studies
Lead end-to-end project execution for quantitative projects, including overall design, development of sampling frames, survey instrument development, data collection, quality assurance measures, and dissemination of findings, along with client communication.
Develop and implement quantitative data collection plans to achieve specified targets, levels of confidence and margins of error.
Manage, clean, and analyze large datasets such as Medicare/Medicaid claims data using tools like Excel, Access, or SPSS.
Conduct data modeling and advanced statistical methods such as creating and applying sample weights, propensity score matching, and multi-level modeling.
Interpret findings to inform actionable recommendations.
Generate standard and custom reports to support evidence-based decision-making.
Contribute to the standardization and continuous improvement of research processes to enhance efficiency, consistency, and quality across projects.
Provide quality assurance across all aspects of project implementation, ensuring accuracy, adherence to protocols, and alignment with client expectations.
Identify and resolve complex implementation challenges, including those related to timelines, data collection, and stakeholder coordination.
Qualifications
Master's degree in health, social science, or related field with 10+ years of postgraduate experience leading complex quantitative projects (Ph.D. preferred). Equivalent experience may substitute, with priority given to candidates experienced in Medicaid/Medicare claims data or state-funded services.
Strong quantitative research and statistical analysis expertise, including univariate/multivariate methods, survey design, sampling, and data visualization; psychometrics a plus.
Proficiency in using statistical software (e.g., SPSS, SAS, Stata, R) with SPSS strongly preferred with ability to write syntax.
Demonstrated experience in health and human services research/evaluation, particularly Medicare/Medicaid.
Skilled in Microsoft Office 365 and online survey tools.
Proven leadership in managing projects, supervising teams, and mentoring staff.
Excellent organizational, problem-solving, and communication skills with ability to manage multiple priorities.
Flexible, collaborative, and proactive, with the ability to work independently or within teams while establishing research best practices.
Proven experience in writing proposals and developing business development materials.
Why Join Us?
Meaningful work with a focus on improving lives through evidence-based research
Flexible work environment with up to 20% travel
Collaborative, inclusive, and mission-driven team culture
Opportunities for professional growth, publishing, and conference participation
Comprehensive benefits package including medical, dental, vision, flexible vacation and work hours, 401(k) after one year, EAP, and annual professional development stipend
Apply Today
We don't just measure impact, we elevate community voices, inform policy, and embed equity in all we do. If you're passionate about research that drives real-world change, we want to hear from you. To apply, submit the following materials by October 19, 2025:
Resume/CV
Brief cover letter outlining your relevant experience and interest in the role.
Writing sample that meets one of the following criteria:
A report related to a large-scale survey project or written for clients.
A peer-reviewed article (must be primary author if selected).
Vital Research is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Content Creator
Los Angeles, CA job
MERIT is a minimalist beauty brand that makes impossible to mess up products for a multi-generational community. Designed by makeup consumers - not artists - MERIT was created as the antidote to the overwhelming world of beauty. We simplify what it takes to get ready by creating only well-edited essentials that help you do more with less. With minimalism at its core, MERIT remains intentional in the products it creates, spending years perfecting every detail to ensure it's not just another product, but one that you can live with for years to come.
MERIT is hiring for a Content Creator to join the Social team. In this role, you'll report to the Art Director, Social and be responsible for ideating, producing, and editing engaging photo and video content that tells our brand story and connects with our community - across TikTok and Instagram. We are seeking candidates who have a proven track record of taking video projects from creative concept to final delivery, with a strong understanding of what performs on short-form platforms like Reels and TikTok.
This role will work out of our LA office two days a week, where we have an in-house studio available for content capture.
Responsibilities:
Own the end-to-end creation of social-first content - from concepting and capturing to editing and delivery
Create both iPhone and camera-based content, including quick-turn videos, polished stills, and behind the scenes content
Edit short-form video with a strong sense of timing, pacing, audio, and platform-specific style (TikTok, Reels, Shorts etc.)
Ensure all content aligns with the brand's visual identity and is optimized for performance across platforms
Translate creative briefs and campaign ideas into engaging, high-performing social video concepts
Stay tapped into short-form video trends, editing techniques, trending audio, and creator culture
Collaborate closely with the Art Director, Social and broader team to execute ideas from strategy to final post
Contribute fresh, trend-aware ideas in brainstorms and help shape the content calendar with original concepts
Support CRM and paid media teams by producing versatile visual assets adapted from organic content
Apply light color correction and basic retouching to maintain quality and consistency across all deliverables
Qualifications:
2+ years of experience in content creation, social media, or a related creative field
Proven track record of taking video projects from concept to final delivery, especially for TikTok and Instagram
Proficient in video editing (Premiere Pro, Final Cut, or equivalent) and basic photo editing (Lightroom, Photoshop)
Strong camera skills, including iPhone and DSLR/mirrorless shooting
Familiar with color correction, light retouching, and optimizing content for mobile-first viewing
Deep understanding of social trends, pop culture, and platform best practices
Passion for the beauty industry and storytelling through content
Detail-oriented, organized, and able to juggle multiple projects at once
Takes direction and constructive critiques well, while also having the ability to work autonomously and provide self-direction when needed
Previous experience at fashion or beauty brand preferred
MERIT is proud to offer a comprehensive and competitive benefits package in addition to compensation. The annual salary for this role is $70,000 - $80,000, in addition to bonus potential, stock options, a 401(k) match, health benefits, paid time off and more.
You may review our California Applicant Privacy Notice here.
Auto-ApplyPatient Account Representative
Vital Connect job in California or remote
The Patient Account Representative is responsible for providing excellent service to patients by handling billing inquiries, processing payments, and resolving billing issues to completing the financial clearance process. The PAR must be able to articulate information in a manner that patients, guarantors and/or family members comprehend so they understand their financial responsibilities. The PAR provides targeted, personalized service and engages, consults and educates patients based upon their unique needs. The PAR is responsible for initial phone contact with patients, clients and insurance companies to answer billing questions and receive payment for services. Refer to Revenue Cycle management for complex inquiries for research and resolution.
** This is a fully remote role **
Key Responsibilities
Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options via phone.
Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate.
Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner.
Research/Review Explanation of Benefits (EOB's) that reflect payment or denial of patient medical claims in order to respond to patient inquiries.
Accurately and concisely document patient's account with proper feedback, call summary and any resolution provided during each call.
Process credit card transaction with patients over the phone and correctly apply proper payment.
Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, etc.
Liaison with the collection department to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise.
Familiarity with negotiated contracts and applicable fee schedules.
Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc.
Assist with other related revenue cycle tasks as needed, such as contacting payment plan and patient paid direct, and self-pay patients for payment, emailing Financial Assistance Applications, etc.
Requirements
Qualifications
Minimum of 3 years of experience in a customer service capacity, preferably in a healthcare related role; remote work experience preferred.
High school diploma or GED required
Proficiency in using medical billing software, insurance claims processes, Microsoft Office and payment handling.
Excellent communication skills, both verbal and written, with a focus on empathy and professionalism.
Ability to handle high volume calls.
Strong understanding of relevant laws and regulations regarding healthcare billing, such as HIPAA compliance.
Ability to work independently and effectively manage multiple tasks in a remote setting with strong time management and organizational skills.
** Must successfully pass a background check. Due to the financial responsibilities associated with this role, the background check will be inclusive of a credit check.
* The estimated hiring salary range for this position is $22/hr to $24/hr.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Solutions Engineer
San Francisco, CA job
Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world's leading brands-including Crunchbase, Asana, Box, and Grubhub-choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.
The Opportunity
Qualified Solutions Engineers act as the tip of the spear for our Go-to-Market (GTM) team. SEs are focused on delivering world-class product demonstrations, driving product development based on market feedback, and building scalable solutions for the entire GTM team. You'll work closely with Account Executives, but you'll also partner with Qualified Success Architects and Support to figure out where gaps are and how they may be filled by collaborative efforts. We're looking for an A+ player that will help make the most of the incredible market opportunity that lies ahead. Your work will be critical for the success of our customers and our company.
What You'll Be Doing
* Showcasing Qualified to prospective customers with world-class product demonstrations. Think: custom demos, discovery demos, and technical workshops on the scale of ~15 per week.
* Become a subject matter expert on Qualified's capabilities, customer stories, and best practices
* Build a deep understanding of Salesforce architecture, marketing automation, data enrichment, and other high-leverage technologies
* Own the technical discovery and qualification process for Qualified prospects and provide guidance on technical deal strategy
* Partner with Account Executive teams to identify customer business goals, needs, and pains
* Provide technical responses to Security Questionnaires
* Write technical blog content about Qualified capabilities
* Act as the voice of the customer by translating, aggregating, and representing product feedback to the Product and Engineering teams
* Monitor industry news on technology products, partners, and competitors to ensure you and your team provide a deep ecosystem expertise
Qualifications:
* Bachelor's Degree
* 5+ years of relevant Solutions Engineering experience
* Experience in Salesforce CRM, marketing automation, and data enrichment
* Excellent communication skills and polished presenter
* Seamlessly relate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.
* Solution sales driven and a clear understanding of the business value
* Proven experience providing pragmatic solutions to a complex set of customer requirements that lead to winning the deal.
* You feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical.
* Ability to hear customer pains, identify root-cause analysis in real-time and tie business problems to Qualified's technical solutions with an understanding of technology value propositions.
* Proven capacity to quickly absorb new concepts and technologies.
* Perform well under uncertain, high pressure, and high impact conditions.
* Bonus: Documented programming experience (frontend or backend programming languages. Apex is a plus!)
About Qualified
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.
One Team
We're all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.
Customer Obsessed
Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do "Whatever it takes" to make them successful. Prove the ROI. Only when our customers win do we win.
Think Big & Move Fast
We're defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don't settle for status quo.
On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they're focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.
Diversity & Inclusion
Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Regional Sales and Education Executive - Florida and Puerto Rico
Remote job
MERIT is a minimalist beauty brand that makes impossible to mess up products for a multi-generational community. Designed by makeup consumers - not artists - MERIT was created as the antidote to the overwhelming world of beauty. We simplify what it takes to get ready by creating only well-edited essentials that help you do more with less. With minimalism at its core, MERIT remains intentional in the products it creates, spending years perfecting every detail to ensure it's not just another product, but one that you can live with for years to come.
Merit is seeking an experienced, high-impact Regional Sales and Education Executive to join our growing team. This role will lead in-store education, sales execution, and brand advocacy across the Florida and Puerto Rico markets. As a Regional Sales and Education Executive you'll work closely with the Merit Education management team as well as our retail partners to maximize consumer facing initiatives and drive strategic in-store programs to:
Champion the Merit brand story and product assortment within Sephora doors.
Drive retail sales performance through strategic education, events, and relationship-building with store teams.
Develop and execute regional training and event strategies to increase brand awareness, engagement, and sell-through.
This is a pivotal role for a results-oriented leader who thrives at the intersection of sales strategy, education, and brand experience. We are seeking top talent based in the Central or South Florida area preferably Orlando/Tampa or North Miami area for this field-based role. MERIT is bicoastal with offices in New York City and Los Angeles.
Responsibilities:
Represent the MERIT brand and drive in-store sales and trainings within designated territory
Partner with management to create an impactful store-by-store strategy; create action plans that are specific to store needs and goals
Plan and execute successful in-store events that align to brand guidelines
Develop effective store management relationships, and motivate and engage in-store teams
Negotiate opportunities that will lead to higher sales and more in-store visibility
Drive retail sales through side-by-side selling in stores within the territory
Participate in field team calls to strategize opportunities
Hire, train, and schedule freelancers to drive business and maximize ROI
Manage allocated Freelance budget and T&E budget
Achieve targeted territory sales growth within budgeted parameters
Train cast, consultants and freelancers on MERIT Beauty selling technique
Ensure in store visuals and merchandising standards are met
Ensure inventory optimization through proper store and corporate communications, manage stock levels & ACCR adjustments
Submit weekly sales recaps for assigned territory
Meet in-store visit cadence objectives for Sephora while driving corporate-approved education initiatives
Requirements:
5+ years within beauty; 4+ years prior in-store field sales experience at Sephora
A record of cultivating strong relationships with internal and external team members and stakeholders
Prior end to end event planning experience with a record of success
Strategic capabilities; an ability to understand what can drive in-store sales and how to seamlessly execute plans
Strong project management capabilities with the ability to effectively prioritize
Effective communication and negotiation skills
Effective budgeting capabilities
A high attention to detail and effective organizational capabilities
An ability to work in teams and autonomously, providing self-direction when needed
An ability to be agile and thrive in a dynamic, fast moving environment
An understanding and passion for the beauty industry
Makeup artistry skills
Qualified candidates must be able to work a Tuesday thru Saturday schedule, as well as some full weekends pending business needs
Qualified candidates must have a valid drivers license
Qualified candidates must be bi-lingual in Spanish or Portuguese
MERIT is proud to offer a comprehensive and competitive benefits package in addition to salary compensation. The annual salary range for this role is $80,000-85,000 in addition to quarterly bonus potential, stock options, a 401(k) match, health benefits, paid time off and more.
You may review our California Applicant Privacy Notice here.
Auto-ApplyDenial Management Specialist
Vital Connect job in California or remote
Purpose
The Denial Management Specialist role belongs to the Revenue Cycle team and is responsible for investigating and resolving complex third-party insurance denials and outstanding claims. The role aids in optimizing reimbursement by conducting exhaustive research and taking prompt action to resolve denials. The primary function of the role is to resolve payer denials while performing advanced level work related to referral, authorizations, notifications, non-coverage, medical necessity, and others as assigned. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Patient Financial Engagement Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff.
Execute the denial appeals process which includes receiving, accessing, documenting, tracking, responding to, and/or resolving appeals with third-party payers in a timely manner for services provided to managed care patients.
**This is a fully remote role**
Responsibilities
Comprehensive research and review to resolve payer claim denials.
Researches payer denials related to referral, pre-authorization, notifications, medical necessity, non-covered services, and billing resulting in denials and delays in payment.
Requires extensive knowledge of carrier specific claim appeal guidelines. Conducts comprehensive reviews of the claim denial and makes determinations if an authorization needs to be obtained, a written appeal is needed, or if no action is needed.
Writes and submits professionally written detailed appeals which include compelling arguments based on clinical documentation, third-party medical policies, and contract language.
Customize appeals to payers in accordance with Medicare, Medicaid, and third-party guidelines as well as VitalConnect policies and procedures.
Possesses proven analytical and decision-making skills to determine what selective clinical information must be submitted to properly appeal the denial.
Contact payers, via website, payer portal, phone and/or correspondence, regarding reimbursement of claims.
Understands medical billing requirements for Medicare, Medicaid, contracted, in-network, out of network and commercial payers.
Strong understanding of insurance plans (HMO, PPO, IPO, etc.), coordination of benefits, medical terminology, limited coverage and utilization guidelines, denial remark codes and timely filing guidelines.
Responsible for tracking and trending of recovery efforts by utilizing various departmental tools and appropriately reporting on-going problems specific to payers and/or contracts.
Ensuring all eligible accounts are appealed within the designated payer time frames and are documented appropriately in the patient software system.
Consistently meet the current productivity standards in taking appropriate actions to identify and track root causes, successfully appeal denied accounts, and trend issues.
Must be cross trained and functional in all areas within the department as it relates to A/R and denials.
Extensive working knowledge with insurance explanation of benefits (EOB) and comprehensive understanding of remittance and remark codes.
Experience accessing payer portals such as Navinet, Availity, etc.to obtain information and upload appeals, etc.
Provide individual contribution to the overall team effort of achieving the department A/R goal.
Escalate exhausted accounts that will not be financially cleared as outlined by department policy to management.
Contact payers to determine cause of denial and steps to appeal.
Perform follow-up activities indicated by relevant management reports.
Review daily payer correspondence to proactively reconcile denials in a timely manner.
Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately.
Communicate with all internal and external customers effectively and courteously.
Maintain patient confidentiality, including but not limited to, compliance with HIPAA.
Perform other related duties as assigned or required.
Requirements
Education
A bachelor's degree or equivalent work experience is required.
Experience
3+ years of experience in medical collections setting with experience in denials, appeals, insurance collections and related follow-up.
Knowledge and Training
Strong knowledge of healthcare terminology and CPT-ICD10 codes.
Complete understanding of insurance is required.
Knowledge pertaining to different insurance plans, coordination of benefits, explanation of benefits and coverage and utilization guidelines.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Able to communicate effectively in writing.
Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
Must be able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel and Word.
Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management.
**Must successfully pass a background check. Due to the financial responsibilities associated with this role, the background check will be inclusive of a credit check.
Salary & Benefits
The estimated hiring salary range for this position is $22/hr- $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Field Inventory Control Specialist
Vital Connect job in California
Responsibilities
Enforcing timely circulation of monitoring devices by leading the organization's device retrieval efforts, including regularly corresponding with patients, automating patient outreach and reminders, making recommendations to Sales for optimized utilization, performing account audits, generating patient invoices
Entering daily updates into our inventory database to streamline the flow of information and improve accuracy
Coordinating with leadership to assist with data collection, report generation, metric development, and analyzation of device reports
Responsible for the facilitation, approval, and record-keeping of remote reallocation of devices between off-site locations
Respond to and direct incoming patient communications
Support distribution of inventory across all locations, perform regular audits, share and analyze findings, initiate rechecks, invoices, and write-offs and reconcile the results
Contribute to team effort by accomplishing results and providing coverage where needed
Oversee merging and discontinuing accounts by accounting for all outlying devices, coordinating the discontinuation of URLs as needed, and providing instructions to the Depot on processing circulating devices
Regularly identify and submit needed write-offs and write-ups in an effort to maintain accurate perception of device availability in the field
Coordinate with operations teams to ensure timely and accurate inventory replenishment and that adequate stock levels are maintained
Employ standards, metrics, and procedures that maximize inventory management efficiency
Collaborate with cross-functional teams and stakeholders to identify and prioritize initiatives that optimize inventory capabilities and develop best inventory management practices
Subject matter experts with Support in device tracking, analysis, auditing, and reporting
Analyze inventory levels and make recommendations to Sales on utilization improvements and the reduction of excess inventory in the field
Analyzes inventory activity, product demand, turn ratios, patient volume, and shipment schedules to determine reorder levels, ensure product availability, and minimize inventory costs
Requirements
Qualifications
2 years Salesforce experience required
3 years Inventory experience
Experience with ERP and CRM software preferred
Experience in Medical Device/BioTech industries preferred
SalesOps experience preferred
Bachelor's degree or equivalent experience required
Exceptional problem-solving and investigative skills with extremely high attention to detail
Knowledge of industry standards and benchmarks
High-level administrative skills, including formula proficiency in excel and Google Sheets
Available and responsive to questions for stakeholders across the organization
Excellent relationship-building skills and ability to liaise with stakeholders at all levels, including patents, customers, and leadership
Positive outlook, detail oriented, organized, leader, and self-motivated
Excellent communication skills, both written and verbal
The ability to multitask and work on your own initiative
Must have a proactive attitude, a motivation and desire to succeed
Organized and detail oriented, with the ability to multitask and prioritize deliverables within the workday
Salary & Benefits
The estimated hiring salary range for this position is $26/hr - $28/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Director, Community and VIP
Los Angeles, CA job
MERIT is a minimalist beauty brand that makes impossible to mess up products for a multi-generational community. Designed by makeup consumers - not artists - MERIT was created as the antidote to the overwhelming world of beauty. We simplify what it takes to get ready by creating only well-edited essentials that help you do more with less. With minimalism at its core, MERIT remains intentional in the products it creates, spending years perfecting every detail to ensure it's not just another product, but one that you can live with for years to come.
Responsibilities:
Own MERIT's talent and content programs, focusing on growing MERIT's gifted and organic community program and paid brand VIP content to drive brand awareness and positive brand sentiment
Develop EMV benchmarks and own ongoing program KPIs and reporting, focusing on impressions, EMV and sentiment
Lead all negotiations with celebrity talent agencies for red carpet sponsorships, video content, brand photoshoots, and more
Manage one direct report (and 3-5 indirect reports) focused on community gifting strategy that ladders to EMV and impressions
Build out MUA program to develop a strategic and consistent process for activating makeup artist relationships
Ideate and manage ongoing content series featuring cultural curators and brand-aligned creators that will appear on social, site and email
Develop strategies for engaging with new social/content platforms, like Substack, from both a VIP and community angle
Manage relationships with external VIP events/organizations
Closely collaborate with Influencer and Social Content teams to ensure celebrity spokespeople and content is on brand and optimized for views
Partner with PR on narratives, calendar, campaigns, etc.
Requirements:
6-7+ years of experience in community and brand marketing; specific experience creating strategies to drive EMV, impressions, and culture/brand sentiment
At least 2-3 years in a people management role and a record of delivering results with a high performing team
A record of successfully negotiating celebrity and influencer contracts and existing relationships with talent management teams
Effective communication and negotiation skills, with an ability to effectively influence
Analytical capabilities; an ability to rely on data to help inform decisions
Innate ability to build constructive relationships internally and externally with key partners
Passion for the beauty industry and storytelling through content
Detail-oriented, organized, and able to juggle multiple projects at once
An ability to operate in dynamic, fast-paced environment
Must be based in Los Angeles or New York and be able to work in-office and work a minimum of 2 days a week
MERIT is proud to offer a comprehensive and competitive benefits package in addition to compensation. The annual salary for this role is $140,000 - $170,000, in addition to bonus potential, stock options, a 401(k) match, health benefits, paid time off and more.
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Auto-ApplySenior Security Engineer
San Francisco, CA job
Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world's leading brands-including Crunchbase, Asana, Box, and Grubhub-choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.
Overview
We're looking for a deeply experienced Senior Security Engineer to establish and lead our security engineering function as our first dedicated security engineer hire. You'll serve as the security champion for our 50+ person engineering organization, partnering closely with our platform, infrastructure, and engineering leadership teams to mature and enhance our existing security posture.
This is a foundational role where you'll have the opportunity to evolve our security strategy, strengthen existing security controls, and establish advanced security practices across our entire technology stack. You'll drive initiatives that protect our AI-powered platform, customer data, and business operations while enabling safe, high-velocity development. If you're passionate about building robust security programs, love solving complex security challenges, and enjoy elevating security awareness across engineering teams, this role is for you.
What You'll Do
1. Evolve and Mature Security Practices: Build upon our existing security foundation by designing and implementing advanced security controls,
policies, and practices that scale with our growth and align with industry best practices.
2. Drive Proactive Security Assessments: Systematically identify security vulnerabilities and weak points across our systems through threat modeling, security reviews, and risk assessments. Develop and execute comprehensive remediation roadmaps.
3. Partner with Corporate Security: Collaborate closely with our corporate security team to align technical security initiatives with broader organizational security policies, compliance requirements, and risk management objectives.
4. Secure the Platform & Infrastructure: Work hand-in-hand with our platform and infrastructure teams to harden cloud environments, implement security automation, and build security into our CI/CD pipelines and deployment
workflows.
5. Implement Security Tooling & Monitoring: Deploy and manage security tools including SAST/DAST scanners, vulnerability management systems, security monitoring, and incident response capabilities.
6. Incident Response & Forensics: Lead security incident response efforts, conduct post-incident analysis, and continuously improve our security
incident handling capabilities.
What We're Looking For
* 6+ years of software engineering experience with 3+ years in security engineering, application security, or infrastructure security roles, with proven experience building security programs at high-growth technology companies.
* Deep cloud security expertise with AWS, Kubernetes, and cloud-native security tools.
* Experience securing containerized environments.
* Strong application security background including secure code review, vulnerability assessment, penetration testing, and familiarity with OWASP Top 10 and common attack vectors.
* Infrastructure security experience with network security, identity and access management (IAM), secrets management, and security automation using infrastructure-as-code.
* Strong communication and collaboration skills; able to translate complex security risks into business impact and work effectively with engineering teams to drive security improvements.
* Regulatory and compliance knowledge with frameworks like SOC 2, ISO 27001, GDPR, and experience implementing technical controls to meet compliance requirements.
Why Join Qualified
Foundational Impact: As our first security hire, you'll mature our security
program and directly shape how we approach advanced security practices across all aspects of our business.
High-Growth Environment: Join us at a pivotal stage where you can establish security best practices that will scale with our rapid growth and expansion.
Cutting-Edge AI Security: Work on unique security challenges related to AI driven products and help define security standards for B2B AI applications.
Close Leadership Collaboration: Partner with leadership to ensure security is integrated into our strategic decision-making.
Career Growth: Lead and grow the security function as we scale, with opportunities to build and manage a security team as the company expands.
If you're ready to take on a high-impact role where you'll establish the security foundation for a fast-growing AI company and drive critical security initiatives from day one, we'd love to hear from you.
About Qualified
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.
One Team
We're all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.
Customer Obsessed
Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do "Whatever it takes" to make them successful. Prove the ROI. Only when our customers win do we win.
Think Big & Move Fast
We're defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don't settle for status quo.
On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they're focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.
Diversity & Inclusion
Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Member Experience Associate - Palo Alto
Palo Alto, CA job
Job Description
About the Company:
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.
Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by
Inc. Magazine
and one of Forbes' Best Startup Employers.
To learn more, visit **********************************
About the Role:
This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Palo Alto, CA. To help, our compensation package includes some great commuter benefits!
As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like:
You are the first face people see while you're preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
You're proactive and take ownership over managing inventory and ordering your location's supplies.
You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
You add new members into multiple systems so their first day in their office is seamless and memorable.
You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
You take a walk in-tour while your Member Experience Manager is assisting another potential member.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it's more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.
We are Industrious.
We're building a team of considerate collaborators who create great days. Come join us.
You're a great fit for this role if:
No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
You're energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
You're resilient. You know the value of having a routine, but you're ready for the bumps too
You're willing to get your hands dirty and realize the behind the scenes work is not always glamorous
You always look to improve and make things more efficient because staying busy is your happy speed
Requirements:
Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
Ensure work areas are kept in a sanitary condition and all safety protocols are followed.
The hourly compensation for this position starts at $25.25. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.
You will also be eligible for a number of generous perks including:
Fixed hours to give you stability
Commuter Stipend of $150 / quarter
Travel stipend $150/ annually (after 90 days)
End of Year Bonus of $1500
Sick pay as required by law
Benefits bundle through Sequoia
Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.
We kindly request that you do not call Industrious locations for employment inquiries.
Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Industrious in the News:
Getting Our Team to Show Up And Love It: What We've Learned from Thousands of Office Days
How Industrious became an $800million brand by building a sense of belonging
CBRE Group to Acquire Industrious, Create New Business Segment
A note from our CEO about Industrious + CBRE
Industrious Partners with Delta Business Traveler to Support Every Kind of Business Flyer
CBRE Chooses Coworking Hub for Its New Global Financial Headquarters
The Anti Adam Neumann of the Co-Working Industry
In House Cardiac Monitoring Technician
Vital Connect job in San Jose, CA
Purpose
Ability to work both individually and as part of a team to ensure efficient and accurate interpretation of ECG data and delivery of data to Physicians and allied professionals while also exhibiting excellent conversational skills with Customers and Patients. Must be able to pass ECG interpretation proficiency exams and effectively work with proprietary web-based software applications to preform essential job responsibilities.
Responsibilities
Analyze and interpret cardiac rhythms with proficiency and evaluate for notification criteria and proper documentation
Receive inbound phone calls from Healthcare professionals or patients and utilize appropriate soft skills to ensure a quality interaction
Will create, review and send Notification Reports, Daily Reports and End of Use Reports as needed
Follow the chain of command for review of challenging EKG rhythms before notifications or reports are delivered
Meet quality and performance standards
Follow all company and departmental policies and procedures
Perform other duties and responsibilities as assigned
Requirements
Education and Licenses/Certifications
High School Diploma or General Education Development (GED)
Certified Cardiographic Technician (CCT) REQUIRED
1 year of related experience preferred
Training program certifying rhythm analysis training
Knowledge and Training
Demonstrate a team centered and patient first initiatives with a positive attitude
Knowledge of medical terminology specific to cardiology
Ability to thrive in a fast-paced call center environment
The ability to communicate effectively both verbally and in writing
The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
The ability to follow procedures and learn support technology
The ability to plan, organize, multi-task and adapt to priority changes
The ability to use standard computers and basic office software
Knowledge and usage of business English, spelling, grammar and punctuation
Attention to detail.
Be willing to work overtime or extra hours as needed.
Salary & Benefits
The estimated hiring salary range for this position is $28/hr to $40/hr. $5k sign on bonus - paid out 90 days after start date and requires CCT certification, to be repaid if leave within 1 year.
The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401Kretirement plan.