Technical Support Specialist jobs at VitalChek - 3266 jobs

Support Specialist - Bilingual (English/Spanish), Remote USA
Lexisnexis Risk Solutions 4.6
Technical support specialist job at VitalChek
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, *************************** About the Team The Asset Verification Services (AVS) Operations Team plays a vital role in supporting both Federal and State Government Agencies, as well as the Financial Institution Community. Our mission is to advance equitable access to public benefits by enabling secure, accurate, and efficient asset verification. Through our work, we help reduce fraud, accelerate eligibility determinations, and ensure that government resources reach those who need them most. About the Role We are seeking a detail-oriented, bilingual (English/Spanish), customer-focused professional to join our AVS Operations Team. This role is essential in supporting financial institutions and government field offices that rely on our asset verification systems. The ideal candidate will be a proactive communicator, highly organized, and committed to delivering exceptional service while driving operational excellence across AVS programs. Responsibilities Serve as the primary liaison for financial institutions and government agencies participating in AVS programs. Conduct training sessions for financial institution personnel on system functionality and procedural guidelines. Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution. Proactively follow up with financial institutions to resolve outstanding or overdue requests. Support the transition to automated processing methods, promoting modernization and efficiency. Assist in recruiting new financial institutions to participate in AVS programs. Manage registration processes and maintain accurate records of institutions and user accounts. Identify, troubleshoot, and escalate operational errors to ensure timely resolution. Maintain and update procedural documentation and operational reports. Continuously seek opportunities to improve processes and enhance operational efficiency. Participate in team meetings and contribute to departmental success. Ensure compliance with service level agreements, including network coverage and response time metrics. Provide shift coverage for team members on PTO, including alternate shifts (e.g., 6:00-2:30, 8:30-5:00, 12:30-9:00). Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year's Eve). Support additional departmental initiatives and special projects as assigned. Requirements Language Proficiency: Fluent in both English and Spanish (written and verbal). A Spanish language assessment will be administered. Education: High school diploma required; college degree preferred. Typing Speed: Minimum of 50 words per minute. Technical Skills: Proficient in Microsoft Excel, Word, and Outlook; comfortable navigating PC environments and web-based applications. Communication: Exceptional verbal and written communication skills; ability to manage competing priorities in a fast-paced setting. Organization: Strong organizational skills with keen attention to detail. Work Ethic: Dependable, self-driven, and capable of working independently and collaboratively. Adaptability: Demonstrated ability to perform under pressure and meet deadlines. Security Clearance: Must be eligible to obtain and maintain Social Security Administration Security Clearance as a condition of employment. Must be able to commute on-site to the Oklahoma City Office. Primary Location Base Pay Range: Home based-Illinois $42,400 - $70,800. U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $40,400 - $67,400. Base Pay Range for IL is $42,400 - $70,800. Base Pay Range for Chicago, IL is $44,500 - $74,200. Base Pay Range for MD is $42,400 - $70,800. Base Pay Range for NY is $44,500 - $74,200. Base Pay Range for New York City is $46,400 - $77,500. Base Pay Range for Rochester, NY is $38,400 - $64,100. Base Pay Range for OH is $38,400 - $64,100. Base Pay Range for NJ is $45,738- $73,062. Application deadline is 03/31/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
$46.4k-77.5k yearly Auto-Apply 3d ago

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Tech Support Representative
Afni 4.1
Tucson, AZ jobs
Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
$28k-31k yearly est. 2d ago
Information Technology Support Specialist
LHH 4.3
Auburn, MA jobs
Service Desk/IT Support Specialist We're looking for an Onsite - IT Support Specialist for our client. If you have 5-10 years of experience in Ticketing tools like ServiceNow, Window, Linux, hardware and software troubleshooting domain then this is a great opportunity to grow your career with a company known for excellence. What You'll Do Provide technical support for hardware and software issues across PCs and laptops. Troubleshoot and resolve problems related to Windows and Linux operating systems. Manage and resolve IT service requests using ticketing tools such as ServiceNow. Install, configure, and maintain hardware components and software applications. Ensure timely resolution of incidents and maintain documentation of solutions. What You Bring (Must have) Hands-on experience with ticketing systems (e.g., ServiceNow). Strong knowledge of IT support processes, including hardware and software troubleshooting. Proficiency in Windows and Linux environments. Familiarity with PC and laptop hardware components. Excellent problem-solving and communication skills. Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness. 📍 Location: Auburn, MA - Onsite 💵 Pay: $27 - $29/hr 📩 Apply now to take the next step in your It Support career! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
$27-29 hourly 5d ago
Desktop Support Specialist
Seneca Resources 4.6
Chicopee, MA jobs
Role: Desktop Support Level III Schedule: Monday-Friday Full- Time Travel: Minimal (less than 10%) Candidates MUST possess an ACTIVE DoD Secret security clearance at the time of hire. An active CompTIA Security+ (Sec+) certification is also required. About Veterans First Initiative, LLC (VFI) Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator providing Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions worldwide. VFI is a Service-Disabled Veteran-Owned Small Business (SDVOSB), certified by the U.S. Department of Veterans Affairs. Position Overview VFI is seeking an experienced and highly professional Desktop Support Level III technician to provide onsite IT support for the Air Force Reserve Command (AFRC) at Westover ARB. This role supports mission-critical systems and requires strong technical expertise, excellent customer service, and the ability to resolve complex desktop, mobile, and system issues in a secure Department of Defense environment. Key Responsibilities Diagnose and resolve customer-reported incidents, problems, and system events. Provide advanced troubleshooting for desktop, laptop, peripheral, and mobile device hardware and software. Administer user accounts, access permissions, network rights, and system authorizations. Identify root causes of system performance or availability degradation and implement corrective actions. Apply systems administration principles to maintain operational reliability. Follow ITIL-based incident, problem, and event management processes. Support a wide range of electronic devices, including: Computers and components Network equipment Printers, scanners, and copiers Mobile devices and removable storage media Telephony systems and peripherals Resolve complex and non-routine technical issues using analytical and systematic problem-solving techniques. Develop trend analysis and impact reports to support operational improvements. Support cloud computing service models, including SaaS, IaaS, and PaaS. Provide support for iOS and Android operating systems. Administer and troubleshoot VMware Workspace ONE Mobile Device Management (MDM), including: Device enrollment issues Application assignment and deployment issues Required Qualifications ACTIVE DoD Secret security clearance (REQUIRED - must be current). CompTIA Security+ (Sec+) certification (REQUIRED). Minimum 3+ years of experience providing desktop support or supporting IT systems/projects of similar scope and complexity. Experience delivering both in-person and remote technical support. Strong installation, diagnostic, upgrade, and system recovery skills. Excellent analytical, troubleshooting, and critical-thinking abilities. Strong time management and organizational skills. Clear and professional written and verbal communication skills. Patient, adaptable, and customer-focused approach. Benefits VFI offers a competitive compensation and comprehensive benefits package, including: Medical, dental, and vision insurance Employer-paid life, short-term, and long-term disability insurance Retirement plans with employer contributions Paid time off and federal holidays Opportunities for career advancement A collaborative, respectful, and mission-focused work environment. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
$53k-70k yearly est. 1d ago
Accounting Information Systems & Applications
Hodgson Russ LLP 3.9
Buffalo, NY jobs
If you have experience with accounting information systems, a problem-solving mindset, and enjoy working with complex data sets and delivering solutions, then we want to talk with you! Hodgson Russ LLP, a regional law firm with two hundred plus attorneys in nine offices, is seeking a Accounting Systems & Applications Analyst to join our busy accounting team. This is a hybrid role. Some on-site work is required in Buffalo and/or Rochester. In this role, you will be responsible for maintaining and supporting the Accounting Department's information systems, including upgrade management, data maintenance and user support, implementation of new modules and features, and managing integrations with third party applications. This position is project management-oriented and includes the following key responsibilities: Ownership of Elite 3E accounting software; expense management, collections management, and other accounting applications; overseeing design, system set ups, user accounts and permissions, customization, architecture, and nomenclature of each application. Liaison between Accounting and IT. Provide accounting software support as point-of-contact for problem-solving and/or escalating internally to IT or to vendor support channels as needed. Contributing to the design of financial reports using PowerBI, SSRS, and AFS (Xcelerate). Driving data consistency and integrity through record maintenance across all Accounting applications. To succeed in this role, you will need excellent communication and project management skills, as well as the ability to prioritize and meet deadlines, identify and anticipate needs, and deliver highly accurate and reliable results. Strong computer skills, including proficiency in Microsoft Office and significant practical experience with enterprise accounting applications are required. A Bachelor's Degree in Information Technology & Management, Finance, or Accounting is preferred, with eight years' full-time experience in an accounting and/or information technology role preferably working within the business services sector. Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo or Rochester is $87,043 to $107,130. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level. Please apply by clicking through application. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ. Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. *************************************************
$87k-107.1k yearly 4d ago
IT Support Specialist
Paladin Consulting 4.6
Fort Worth, TX jobs
Westlake, TX Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology. Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance. Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage. Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions). Support and maintain endpoints with respect to antivirus and security policies. Provide support for Sales and Field teams located across the US and Canada. Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE. Recommend small automation improvements using AI-assisted workflows. Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments. Use EasyVista for ticketing, documentation, and asset tracking. Maintain accurate user, device, and software documentation. Assist with audit readiness and ensure traceability of regulated IT activities. Technical Skills: Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada. Operational Knowledge: Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
$40k-71k yearly est. 3d ago
Help Desk Specialist
Robert Half 4.5
Munster, IN jobs
Robert Half is looking for a skilled Help Desk Specialist to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations. Responsibilities: • Address and resolve 40-60 user support calls daily, ensuring timely and effective assistance. • Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary. • Perform Active Directory tasks, including unlocking accounts and resetting passwords. • Maintain accurate records of all issues and resolutions using the designated ticketing system. • Collaborate with team members to manage and prioritize incoming support tickets. • Provide clear and concise end-user documentation to assist clients in resolving recurring issues. • Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns. • Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process. • Stay proactive in identifying and resolving simple technical issues independently. • Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges. Requirements: • Minimum of 1-2 years of experience in IT Helpdesk or technical support roles. • Proficiency in Active Directory tasks, including account administration and password management. • Strong troubleshooting skills with the ability to manage multiple tasks simultaneously. • Familiarity with tools such as HP diagnostics and Citrix technologies. • A+ Certification is advantageous but not mandatory. • Excellent communication skills with a focus on delivering customer-first solutions. • Ability to create user-friendly documentation for end-users. • Eagerness to learn new technologies and grow within the IT field. Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professional are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
$34k-47k yearly est. 3d ago
Product Support Specialist
Garnet River 3.3
Saratoga Springs, NY jobs
We are currently seeking a Product Support Specialist to join our team in Saratoga Springs, NY. You will serve as the first line of support for our two SaaS platforms - Consa, an AI-driven behavioral-health intelligence solution, and Quidi, a document intelligent and process automation solution. In this role, you will be the first line of contact for users of Consa and Quidi applications. You will help customers resolve technical issues, answer product-related questions, and collaborate with the product and engineering teams to improve the user experience. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning how technology works. Job Duties Provide prompt and friendly support to users via chat, email, or phone. Troubleshoot technical and account-related issues within the apps. Document user issues and feedback accurately in our support system. Escalate complex issues to senior support or engineering teams as needed. Assist with onboarding and educating users about new features and updates. Identify recurring issues and suggest improvements to the support process or product. Contribute to and update knowledge base articles, FAQs, and help center resources. Qualifications Bachelor's degree or equivalent experience (preferred fields: Communications, IT, Business, or related). Strong written and verbal communication skills. Basic technical aptitude and willingness to learn app troubleshooting. Excellent problem-solving and customer service skills. Ability to multitask and work efficiently in a fast-paced environment. Prior experience in customer support, IT helpdesk, or SaaS environment is a plus but not required. Hourly Rate Range: $20.00 - $25.00, based on experience. At Garnet River, we combine innovative technology with a people-first mindset. You will work with a collaborative team focused on improving customer experience and driving technology adoption. Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent. Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
$20-25 hourly 3d ago
Help Desk Analyst
Medasource 4.2
South Bend, IN jobs
About the Role: Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory. Key Responsibilities: Provide Tier 1 helpdesk support to end users Troubleshoot and resolve technical issues efficiently Assist users with varying levels of technical knowledge and backgrounds Manage multiple tasks and prioritize effectively in a fast-paced environment Deliver exceptional customer service to ensure user satisfaction Qualifications: Previous Helpdesk experience, preferably Tier 1 support Excellent customer service and communication skills Strong troubleshooting and problem-solving abilities Ability to multitask and work independently Experience in the healthcare industry is a major plus
$29k-37k yearly est. 2d ago
Deskside Support Analyst
Kellymitchell Group 4.5
Irving, TX jobs
Our client is seeking a Deskside Support Analyst to join their team! This position is located in Irving, Texas. Perform service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs Provide technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact Provide VIP support of mobile devices for both onsite and offsite executive staff Assist with laptop refresh of corporate devices Desired Skills/Experience: Associate degree in Computer Networking or 2+ years of related experience Prior help desk experience is preferred Can work and resolve most escalated tickets VIP/White Glove experience Prior iPhone support experience Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $65,000 - $70,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$65k-70k yearly 1d ago
Desktop Support Specialist
Synergis 3.8
Anaheim, CA jobs
TITLE: Desktop Support Technician ANTICIPATED DURATION: 6-month contract to hire Responsibilities: Provide on-site desktop support for end users across Windows laptops and desktop PCs Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration) Execute termination and offboarding activities (device returns, access removal coordination, asset updates) Support security badge access systems (access requests, updates, deactivations, basic troubleshooting) Configure and support multi-factor authentication (2FA/MFA) for authorized users Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation) Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks) Work within a ticketing system to document work performed, update status, and meet SLAs Contribute to and maintain technical documentation and knowledge base articles Requirements: 2+ years of desktop support or service desk experience in a business environment (onsite preferred) Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications) Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding) Familiarity with MFA/2FA enrollment and remote access support Comfortable working with ticketing systems and documentation/knowledgebase practices Professional communication skills and a customer-service mindset Ability to work independently on-site and coordinate effectively with remote teams Preferred Experience: Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests) Exposure to phone system administration and/or physical access/badge systems Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting) Prior experience supporting in a server room or data closet environment The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to **********************. If you require assistance or an accommodation in the application or employment process, please contact us at **********************. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************
$25-30 hourly 1d ago
Help Desk Specialist
Robert Half 4.5
Nashville, TN jobs
We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients. Key Responsibilities Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset Document incidents, resolutions, and procedures accurately within the ticketing system Escalate unresolved or complex issues to appropriate teams as needed Follow established IT policies, procedures, and service standards Participate in onboarding and job shadowing until able to work independently Required Qualifications 1-2 years of experience in a help desk, desktop support, or technical support role Strong knowledge of Windows OS and Microsoft Office applications Hands-on experience troubleshooting hardware and software issues Excellent customer service, communication, and problem-solving skills Ability to work effectively in an onsite, fast-paced support environment Associate's Degree required
$29k-37k yearly est. 3d ago
Tech M&A Associate - AI-Powered Deals & Valuations
Ernst & Young Oman 4.7
San Francisco, CA jobs
A global professional services firm is seeking an M&A Investment Banking Associate in San Francisco to support M&A and corporate finance engagements. The role demands expertise in financial data analysis and modeling, along with a bachelor's degree and relevant experience. You will work collaboratively in a team environment, dealing with high-profile transactions in the Technology sector. EY offers a comprehensive benefits package with a competitive salary range of $150,000 to $185,000 and advocates for a flexible work model. #J-18808-Ljbffr
$150k-185k yearly 6d ago
Laptop Configuration Technician (Mac and Windows)
Tekstream Solutions 4.5
Atlanta, GA jobs
TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers. Job Responsibilities: Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals Qualifications: 5+ years Windows and Mac device configuration experience 5+ years experience supporting Mac and Windows endpoints Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise Certification (such as Apple, Microsoft, or CompTIA) preferred Interested and qualified candidates please apply here or send resume directly to **************************.
$25k-33k yearly est. 3d ago
Client Support Specialist
Usherwood Office Technology 3.8
Syracuse, NY jobs
Usherwood Office Technology is a proud family- owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding. About the Position: Usherwood is growing and we are looking to hire a customer service focused Client Services Specialist to ensure client satisfaction. The selected individual will be responsible for working directly with our valued business customers as well as Usherwood Office Technology's internal staff to address inquiries and resolve any issues; all while providing best-in-class client support. Internal communication with all departments and levels of management are vital to the success of the Client Services role. Key Responsibilities: Answer inbound inquiries via phone and email Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders. Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors. Review of inbound communication, service tickets, supply orders and statuses Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact. Document client communication into ticketing system Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors Analyze all supply requests before making decision on whether to ship or not Generate reports using Excel Qualifications: High school diploma required Minimum one year experience in a client service work environment One year experience in a call center environment preferred Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners Ability to prioritize and multitask assigned issues in a fast-paced work environment Proactive attitude of client service and integrity Knowledge of Microsoft Office and ticketing system applications Demonstrated problem troubleshooting, root cause and resolution skills Ability to work in a team environment with effective communication What we offer: Excellent benefit offerings including: medical, dental, vision, and supplemental insurance Company paid life insurance and long-term disability insurance 20 days of paid time off 401(k) plan with matching company contribution Annual company store allowance Enrollment into bonus opportunity program Key Responsibilities Equal Opportunity Employer: At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!
$38k-47k yearly est. 4d ago
Oracle Application Specialist
Onpoint Search Consultants 4.2
Los Angeles, CA jobs
What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus
$73k-112k yearly est. 2d ago
Technical Associate
Motion Recruitment 4.5
San Francisco, CA jobs
Our client, an American retailer that owns and operates 4 brands that are well known, is looking for someone to join their team as a Technical Associate. This role is onsite in San Francisco, CA. *This is a 3-month W2 contract* In this role, you will provide production support in a fast-paced, high-volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly. What You Will Be Doing 1. Studio Systems & Hardware Support Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff. Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations. Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi-Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers. Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew. 2. Scripting, Automation & AI AI-Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation. Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash. Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions. 3. Asset Management & Operations Inventory Control: Responsible for the check-in/check-out process of technical gear. Maintain accurate asset tracking records. DAM Support: Act as a backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval. Emergency On-Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving. Required Skills & Experience Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities. Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code. Network Fundamentals: Ability to troubleshoot Wi-Fi, Ethernet, and server connection issues in a corporate environment. Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler). High-Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high-pressure photo shoots Preferred Skills Jamf Administration: Certification or experience building policies (not just deploying). Capture One: Experience with tethered photography workflows. DAM Systems: Experience with enterprise-level Asset Management tools.
$61k-103k yearly est. 4d ago
Trade Support Specialist
Us Tech Solutions 4.4
New York, NY jobs
The PCM Trading Assistant's main role & responsibilities fall into Three main categories: Monitoring and Trade Execution Understanding of how to monitor trading positions and risks for accuracy throughout the day. Coordinate lifecycle events with designated Sales/Trading Desks to ensure deals are properly reflected in Risk. Contribute daily P&L estimates, produce risk explain, and investigate discrepancies with Official P&L produced by Middle Office. Analytical and Operational Support to PCM Trading Desks: Book, process and validate trades in Front Office booking systems as soon as deals are executed, so that Bank's risk/position is updated real-time and applicable regulatory obligations (Dodd Franck, EMIR, FINRA, etc) are met. Resolve all internal queries from the Trading desk or various Partner Functions (IT, Middle & Back Offices, Legal, Risk…) on client transactions executed by Desk. Strong understanding of Post Trade Processes (Corp Actions, Succession Events, and Option Expiries) to be able to fully support/execute each request without supervision. Maintain proper documentation of the Front Office operational processes. Follow-up with relevant departments to ensure all aspects related to post-trade processing (incl. trade confirmations, Risk/P&L, clearing/settlements) are successfully handled vis-à-vis of the clients. Ensure outstanding issues are properly raised to sales/trading and monitored until resolved. Resolve internal queries from the Trading desk or various Partner Functions Process & Client Services Improvements: Make recommendations for improvement of current processes, working with business analysts on projects impacting desk and Front Office Support processes. In partnership with internal and external stakeholders, develop solutions to resolve recurring issues and improve customer service. Improve PCM IT framework: report issues/bugs and propose IT enhancements to make the platform more scalable and resilient. Required Education and Experience: Bachelor's degree or foreign education equivalent in Finance, Economics, or Mathematics. Minimum of two years of experience in a Front or Middle Office Trade Support role within Global Markets. Essential Skills/Competencies: Experience and knowledge to cover clients and execute/price deals with clients. Experience in developing and growing revenues with small client accounts. Demonstrated knowledge in US PCM Markets and its industry infrastructure. Very strong expertise in trade booking, validation, market lifecycle events, settlement and confirmation process for PCM products; including Corporate Bonds, CDS, Index, and Structured Trades. Working understanding of the applicable regulations (EMIR, Dodd Frank, FINRA, FATCA…). Demonstrated expertise using Excel and VBA to simplify and automate manual Front Office processes. Good knowledge of system architecture (front to back workflow, pricers and risk management systems) for PCM products. Demonstrated commercial and collaborative attitude. Excellent communication skills (both written and verbal), including in client communication. Analytical mindset and problem solving. Very strong multi-tasking capability. Attention to detail. Ability to work well under pressure. FINRA Registrations Required: Series 7 and 63 About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Name: Jatin Designation: Sr. Recruiter Job Id: 25-55337
$37k-47k yearly est. 1d ago
Technical Systems Analyst
Marchon Partners 4.0
Boston, MA jobs
Title: Technical Systems Analyst Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): Application Support Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed. Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc. Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process. Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate. Help maintain documentation for owned applications and ensure others meet documentation standards Change and Major Incident Management Escalate to other teams, leadership and vendors where appropriate Use ITSM to evaluate ticket trends and review appropriateness of environment changes Help document outcomes of and facilitate meetings Development, Application Monitoring and Process Improvement Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions Analyze incident data to identify trends and opportunities for process improvements. Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications 3-5 years (or more) of relevant experience supporting or developing applications Advanced knowledge troubleshooting applications, network and other technical problems Able to interact with end users and other teams professionally Excellent verbal, interpersonal and written communication and documentation skills Driven by a desire to provide strong customer service Has a teamwork mentality with the ability to both collaborate and work independently High level of professionalism and focus on quality Attention to detail with the ability to contact switch and reprioritize tasks as needed Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications Familiarity with application monitoring and alerts Familiarity with the Power platform - Power Apps, Power Automate, and PowerBI Familiarity with ITSM - e.g. ServiceNow Proficiency and knowledge of supporting technology within an IT operation. Understanding of software development lifecycles (SDLC). Familiarity with GitHub for source control management. Strong aptitude to learn and adapt to new technologies. A desire to drive process improvement
$81k-105k yearly est. 1d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Juneau, AK jobs
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
$30k-36k yearly est. 4d ago