VitalSource jobs - 43 jobs

Description VitalSource , is hiring a Finance Intern to contribute to our Finance team located in Raleigh, North Carolina. Applicants must reside within a commutable distance to Raleigh as there is a hybrid expectation for this opening. The role includes at least two in-office days per week, with the remaining days worked remotely. The Finance Intern will play a key role in supporting the Finance team by assisting with analysis, reporting, and data validation to ensure billing accuracy and integrity. This role will involve reviewing transaction data, identifying variances, preparing summary reports, and collaborating with team members to resolve discrepancies. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work with large data sets in Excel or similar tools. This internship offers hands-on experience in financial operations and exposure to the processes that ensure accurate and efficient billing practices. Key Responsibilities: Assist with data analysis to monitor billing accuracy and support financial operations for Equitable Access SaaS programs. Review transaction-level billing data to identify errors, discrepancies, or variances, and collaborate with team members to address issues. Support the review of invoices for accuracy, completeness, and timely issuance. Prepare and maintain reports to track billing performance metrics and key trends. Conduct ad-hoc analyses to support billing accuracy, operational efficiency, and financial decision-making. Gather and organize data from multiple sources to support billing-related investigations or process improvement initiatives. Assist in documenting billing processes, controls, and best practices for team reference. Work with cross-functional partners (e.g., operations, customer service, product) to investigate and resolve billing-related questions or exceptions. Provide support on special projects, including data clean-up, reporting automation, and workflow optimization. Participate in team meetings and present findings or recommendations in a clear, concise manner. Required Qualifications: Upperclassman or enrolled in a MBA with a concentration in Finance, Accounting, Business Analytics, or related field. Preferred Skills: Strong analytical and quantitative skills, with proficiency in Excel; familiarity with data visualization tools a plus. Detail-oriented with the ability to identify and correct data inconsistencies. Strong written and verbal communication skills, with the ability to present complex information clearly. Ability to work independently, manage multiple priorities, and meet deadlines. Demonstrated interest in SaaS, billing operations, or financial analysis preferred. Physical Requirements: Standard office environment Sedentary work Ability to sit at workstation for extended periods of time Ability to work effectively using a personal computer for long periods of time Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment Compensation Range: $20.00 - $25.00 per hour Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at *************************** and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Posting Type Remote As a Lead Cyber Security Engineer, you will ensure the security of Relativity's network and infrastructure. In this role, the main responsibilities will be to investigate and analyze emerging threats against our assets, identities, and clients. You will also provide actionable remediation guidance to end users and collaborate with highly skilled cyber experts to anticipate and mitigate evolving threats using world-class toolsets and next generation capabilities. Job Description and Requirements Responsibilities: Review, validation, and triage of alerts and technical analysis of log data from a diverse inventory of sensors, correlated signature logic, and threat intelligence sources. Assess the impact of security events by leveraging host, cloud and network-based indicators and evidence to deliver actionable incident escalations. Develop and deploy detection and prevention signatures with response actions as part of a layered defensive strategy leveraging multiple technologies and data types. Build automation to search through collected telemetry to detect and isolate advanced threats that evade existing security solutions. Create Standard Operating Procedures, SOC playbooks, configuration guides, and secure standards. Automate incident handling processes. Engage in the continuous research of emerging threats and apply appropriate countermeasures within the context of a rapidly changing environment. Serve as a subject matter expert in the mechanism and analysis of observed malicious activity. Clearly document and communicate investigation findings to both technical and executive stakeholders. Identify and automate away technical burden. Build automation to deploy, operate and connect multiple cyber security tools and applications. Preferred Qualifications: 7+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team for Cloud applications and corporate networks Exposure to threat detection development and tuning Experience in software design and development DevSecOps experience Ability to perform threat hunting, threat emulation, and/or purple teaming exercises Familiarity with industry standard security devices and their configuration Experience in reverse engineering malicious code to explore infection and propagation mechanisms Experience with threat intelligence tools and processes Certifications: One or more of the following certifications are preferred (GCFA, GCIA, GCIH, GNFA, GREM, OSCP, OSEP, OSED, OSWE, OSDA, OSCE3, CompTIA Security+, CCNA CyberOps, or CEH) 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) Ability to read, write and analyze PowerShell, C#, and Python Capability to independently manage the prioritization of complex security events Advanced understanding of common SOC/CIRT operational processes and documentation Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data Strong analytical and problem-solving skills Minimum Qualifications: 5+ years of experience in a Security Operations Center, Incident Response, or Threat Detection team Strong cyber incident response skills (such as: Network forensics, memory forensics, and/or packet analysis) Ability to read, write and analyze PowerShell, C#, and Python Capability to independently manage the prioritization of complex security events Advanced understanding of common SOC/CIRT operational processes and documentation Advanced knowledge of TCP/IP, network services, cryptography, cloud, and web application attacks Ability to collaborate within a global cross-functional team to execute on high-level objectives and drive the maturation of Relativity's security posture Deep understanding of infection mechanisms, malicious behavior, exploitation techniques, and mitigating controls Good understanding of tools, tactics, and procedures utilized by attackers to access private systems and data Strong analytical and problem-solving skills Ability to leverage programming and scripting languages to build automations and develop SOAR playbooks Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $226,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Cybersecurity, Infrastructure Security, Network Security, Penetration Testing, Security Architecture Design, Security Audit, Security Information, Security Information and Event Management (SIEM), Security Operations, Vulnerability Management

Posting Type Hybrid/Remote Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency. Your insights will help drive improvements in customer experience, operational excellence, and product strategy. You'll work in a fast-paced environment at the intersection of DevOps, cloud computing, big data, and AI. Job Description and Requirements Key Responsibilities Analyze multi-dimensional data toidentifytrends, root causes, and actionable insights. Build dashboards, reports, and data models that support investigations and data-driven decision-making. Partner with product, engineering, and service delivery teams toidentifyprocess optimization and product enhancement opportunities. Recommend and champion modern automation tools and practices. Balance research, customer feedback, stakeholder requirements, and timelines to deliver effective, scalable solutions. Apply knowledge of Agile,SDLC,CI/CD, and RelativityOneinfrastructure to guide analysis and recommendations. Minimum Qualifications Experience within the technology industry, ideally in a technical or data-centric role. Highly-developedcommunication, presentation, and cross-functional collaboration skills. Creative problem-solving and analytical thinking. Proficiencyin database design, data architecture, data mining, and data visualization. Solid experience with SQL, SDLCconceptsand/or software testing practices. Ability to translate technical insights for non-technical stakeholders Preferred Qualifications BS/BA in Computer Science, Engineering, Information Systems, Business IT, or equivalent experience. Microsoft Certified Solutions Expert (MCSE) or equivalent analytics/data certification. 4+ years of relevant experience. Hands-on experience with CI/CD toolingand deployment processes. Familiarity with Tableau, Jira, and Salesforce. Demonstrated ability to scale tools and processes across large organizations. Experience with cloud platforms, cloud-native distributed systems, and large-scale SQL environments. Knowledge of.NET (C#), Microsoft SQL Server, Microsoft Azure, Kubernetestechnologies. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $122,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Customer Service, Information Technology (IT) Services, IT Service Management (ITSM), Process Improvements, Project Management, Risk Management, Service Level Agreement (SLA), Service Levels, Services Management, Vendor Management

United States Work From Home! Pay is $12.50/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay. The Opportunity: Position responsibilities: Answering customer inquiries via phone, chat, and other electronic methods Responding to customer requests for product information and assistance Assisting customers with complaints and billing inquiries Resolving customer service issues in a timely and professional manner Utilizing computer technology to handle a high volume of calls Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction Adhering to call script and call center policies Compiling reports Managing customer interactions using provided Amazon Web Services (AWS) tools The Candidate: Required skills/qualifications: High School diploma or equivalent combination of education and experience Must be at least 18 years old A stable history of employment Willing to accept a temporary assignment Must be able to work full time, 40 hours a week Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift Experience using internet-based browsers such as Chrome, Firefox, Safari Ability to accurately type at least 25 wpm Excellent oral and written communication skills Proficiency in MS Office computer applications, including Word and Excel Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above) Must reside within an approved state* Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service) 30 Mbps Download 15 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Wi-Fi Connection is permitted The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Posting Type Hybrid/Remote Relativity's Account Services team within the Relativity Success team, ensures each customer or partner account for Relativity's business has a group of dedicated individuals to manage the account and reduce friction, assist with growth and enable transformation. The team partners across Sales, Customer Success, Product Management, Engineering, and partner organizations to enable seamless data migrations from diverse sources into RelativityOne, amongst other adoption goals. Our mission is to ensure efficient, secure, and successful customer transitions to the RelativityOne platform - accelerating adoption, reducing risk, and maximizing value realization for clients and partners. This role sits at the intersection of program management, technical coordination, and customer engagement, supporting large-scale technology transformations across our customer base. Role Overview The Program Manager, Migrations will lead and coordinate complex migration initiatives involving multiple internal and external stakeholders. This role requires strong program management expertise and a proven ability to orchestrate large-scale data migrations from legacy and competitive systems to modern SaaS, Cloud, and AI platforms. You'll collaborate closely with Technical Account Managers, Engineering, and Product teams, as well as external partners and customers, to manage the planning, execution, and reporting of migration programs. This position demands both strategic oversight and hands-on leadership to drive execution through influence. The role reports to the Manager, Success Strategy and Business Operations and can be based in Chicago or remote within the U.S. Job Description and Requirements Core Responsibilities Lead Complex Migration Programs: Manage end-to-end coordination of multi-phase, high-impact data migration programs from a variety of environments - including Relativity Server, competitor SaaS platforms, andon-premiseor legacy legal data systems. Program Governance & Stakeholder Alignment:Establishand maintain program governance, timelines, and deliverables, ensuring alignment across internal teams, customers, and partners. Strategic Planning & Reporting: Develop,maintain, and communicate detailed program plans, risk registers, and progress reports tailored for technical, business, and executive audiences. Cross-Functional Collaboration: Partner with Engineering, Product Management, Customer Success, and external vendors to resolve blockers, assess risks, and ensure data integrity throughout migration cycles. Executional Leadership: Lead through influence - driving accountability, surfacing challenges, and ensuring deliverables are met through proactive engagement and coordination. Continuous Improvement: Contribute to the evolution of Relativity's migration frameworks, playbooks, and tools,leveraginglessons learned to improve efficiency, repeatability, and customer experience. Customer & Partner Engagement: Serve as a primary point of contact for program-level migration activities, ensuring stakeholders are informed, supported, and confident throughout the migration journey. Required Qualifications 5-8 years of program or project management experience in complex technology or IT transformation programs, ideally involving data migrations to SaaS or cloud environments. Demonstrated ability to manage multi-stakeholder programs with technical and business complexity. Proven experience developing structured program plans, dashboards, and executive reports. Highly-developed communicationskills - able to translate technical issues into business impact and vice versa. Ability to lead through influence and manage execution across diverse functional teams. Experience with Relativity Server,RelativityOne, or other eDiscovery / Legal Data Intelligence platforms. Preferred Qualifications Background in large-scale data center or application migrations. Experience working in SaaS companies, legal technology, or unstructured data ecosystems. Familiarity with project management and collaboration tools (e.g., Asana, Jira, Smartsheet, Salesforce). Experience working in vendor-service provider-end customer models. Personal Qualities Excel at orchestrating complex, multi-dimensional programs whilemaintainingattention to detail. Are equally comfortable leading executive briefings andchasing downtactical deliverables. Enjoy working cross-functionally to solve ambiguous, high-stakes challenges. Areproactive, collaborative, and passionate about delivering customer success through operational excellence. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Budget Management, Mentorship, Negotiation, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management

Posting Type Remote/Hybrid This role will be the lead technical expert and own all integrations for Workday Financials and related matters. The Senior Financial Systems Engineer will partner closely with various stakeholders to research, design, build, maintain, and scale integrations between Workday and other systems. The ideal candidate will have high fluency in both functional and technical discussions with the gumption to drive solutions and curiosity to seek continuous improvement. This role will report into Financial Systems leadership and can be remote-based with travel flexibility. Job Description and Requirements Responsibilities Leadall aspects of Workday integration developmentand maintenance Monitor, triage,andresolveissues performing detailed root cause analyseswhile effectively communicating with impacted parties Identifyprocessimprovementsandopportunitiesand quickly act on them Collaborate closely with third-partyresourcesand stay up to date onreleases and newfeatureenhancements Champion innovation and automation through AI and other intelligent solutions Createclearandconcisedocumentation(e.g.,technicaldesign,datalifecycle,unit testing) Ensure compliance controls satisfy audit and SOX requirements Requirements Bachelor's degree in Computer Science, Information Systems, or related fieldor equivalent experience 5+ years ofhands-on experience with Workday Studio, RaaSintegrations,BIRT,EIB, complex calculated fields, XSLT, etc. Strong working knowledge of APIs, enterprise application developmentplatforms, and web services(SOAP, REST) Proficient with middleware tools such as Workato, Boomi,Fivetran Strong written and verbal communication skills and ability to work independently with Finance and IT teams Workday Pro Integrations certificationabigplus Exceptional attention to detail Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $93,000 and $139,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Computer Programming, Problem Solving, Process Improvements, Product Development, Project Management, Quality Assurance (QA), Software Development, System Designs, Technical Support, Troubleshooting

Posting Type Remote/Hybrid The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents When interacting with our customers, take the initiative to provide the best practices on the use of Relativity Maintain the flexibility to work other time frames as needed or requested Commitment to and consistent demonstration of core company values Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Relativity Certified Administrator required Preferred Qualifications 7+ years in a technical role directly supporting customers Highly-developed written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

United Kingdom The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit ****************** Are you passionate about creating innovative, intuitive products informed by customer insights? Do you have a mastery of craft to turn insights into something truly useful, usable and valuable? Can you inspire us by showing or prototyping what is possible? Are you looking to drive meaningful change at scale? Millions of people across the world rely on our products every day. Help shape the future of education and AI innovation with an opportunity to work with a global edtech leader. We're seeking a passionate, talented Senior Product Designer to create products which are valuable, intuitive, and crafted to high standards. The role initially focuses on two key areas: product design on Blackboard, our market leading Learning Management System, and evolving our design system. Primary responsibilities will include: Leading design projects, combining quant/qual research insights, rapid iteration, and testing to craft data informed, user centred solutions Taking broad, conceptual ideas and turning them into something useful, useable and valuable across mobile and web Prototyping, testing, and iterating. Jumping between ‘discovery' mode (trying wild ideas and prototyping in whatever you are comfortable with) and ‘delivery' mode (nailing the flow, interactions, motion and accessibility) Advocating for the user, valuing continuous discovery, and engaging with customers through research sessions, site visits, usability testing, focus groups and user conferences to inspire ideas and inform design decisions Addressing short-term design needs, and delivering value to users incrementally, while making strides towards the long-term vision Working collaboratively within product teams as a peer with product managers, developers and data scientists to bring your ideas to life, and contribute to the strategic product vision Evolving, expanding and driving adoption of our design system to create more consistent, on brand, responsive and accessible experiences Defining and documenting our visual design language typography, colour, iconography, components and patterns Regularly auditing products and the design system to identify and resolve inconsistencies and highlight opportunities to continuously improve design quality, usability and accessibility Being autonomous. Taking full ownership of your work and responsibility for every detail, every step of the way, from whiteboard sketching to what is finally shipped Taking an active role in our design community, sharing ideas, upskilling in how to best use AI and contributing to our lunch and learns ** Please include a link to your portfolio as part of your application. Only applications with portfolios links will be considered. Portfolio can be a link to website or a Google Drive folder (or equivalent).** The Candidate: Required skills/qualifications: Relevant degree or equivalent experience At least 5 years as a product designer on both mobile and web products Excellent visual design skills as well as a solid UX design foundation Excel at designing simple, inclusive, elegant products, which consider all screen sizes from mobile, through to desktop Experience creating Design Systems or playing a significant contribution role Strong portfolio showcasing solid user centred design practice and design execution Experience running research such as usability testing Team player and exceptional communicator who simplifies complexity, tells compelling stories, and is comfortable running customer and senior level calls Knowledge of inclusive design and accessibility Fluency in written and spoken English Preferred skills/qualifications: Strong technical knowledge. Experience in partnering closely with developers, you understand the technical considerations of design and design system implementation Experience building Figma design system libraries ensuring they are accessible, scalable, and integrated into team workflows Experience designing and working with AI and machine learning Solid understanding of HTML / CSS, and an understanding of web frameworks and React Demonstrated ability to effectively work with remote, globally distributed teams, maintaining strong relationships across teams with diverse cultures and work styles This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. #LI-JO1

Posting Type Hyrbid At Relativity, we're building a world-class Applied Science team to push the boundaries of intelligent systems in the legal domain. We're looking for a Staff Applied Scientist to join our team. Agentic AI-systems that perceive, think, and act-is not a far-off vision for us. It's already embedded in how Relativity aiR makes document review faster, more accurate, and more scalable than ever before. Our models interpret legal intent, reason across documents, cite their decisions, and automate thousands of hours of work-freeing legal professionals to focus on what matters most. This is your chance to contribute to the next generation of applied AI in legal tech: to build intelligent, safe, and defensible systems that scale human capability. Why This Work Matters Our Applied Science team are the brains behind Relativity aiR, the most scalable workflows in legal tech-automating decision-making in document review, privilege detection, and case strategy. These aren't just LLM wrappers; they're intelligent systems that reason, cite their thought process, and operate at scale across millions of documents. We're solving problems that matter in one of the most high-stakes domains out there. Our customers rely on us to build systems they can trust-systems that are auditable, defensible, and responsible by design. You'll help us extend those systems, validating AI decisions statistically, simplifying complexity for users, and pushing the boundaries of what's possible while keeping experts in the loop. Why Relativity? We're not just building products-we're building a better future for legal work. Our Applied Science team is 20 strong and growing. You'll be joining a thoughtful, kind, and technically excellent group who value impact, learning, and trust. This role is a chance to lead, contribute, and grow in a supportive and intellectually rich environment. Job Description and Requirements What You'll Do Write code that solves real customer problems and scales cleanly… Built to be easy to ship, operate, and maintain. Collaborate with fellow Applied Scientists… And with our Engineers, Product Managers, Designers, and Customers. Design and execute statistically sound experiments… Then automate them into reusable benchmarks. Rapidly build AI- and ML-powered prototypes… Then turn them into reliable, scalable production models. Select the right model for each task… Be it a decision tree or a frontier LLM. Stay grounded in evidence… And open to change. Who You Are 6-10+ years of professional experience in ML, Applied Science, or a closely related area. Hold a Master's or Ph.D. in a relevant field (e.g., Computer Science, Statistics, Applied Math) OR equivalent professional experience. Proven ability to move fast without breaking everything: you know how to prototype-and how to simplify for production. Comfortable reading and applying research; skeptical enough to validate the results. Experienced with a range of modeling techniques-from classic ML to large-scale generative models. Familiar with modern MLOps tooling (e.g., containers, workflow orchestration, telemetry, deployment patterns and experimentation). Capable communicator, able to explain complex ideas to technical and non-technical stakeholders alike. Humble, curious, adaptable. Not afraid of failure. Not afraid to lead. Not afraid to ask questions. End-to-end owner - able to understand and learn about our problem space, devise solutions and bring them to market alongside our engineering, product and support organizations Strong Python Programmer, experienced in various data and machine learning libraries (e.g. numpy, pytorch, scikit-learn, pyspark) Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $197,000 and $295,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Algorithms, Computer Vision, Data Analysis, Data Science, Deep Learning, Machine Learning (ML), Natural Language, Natural Language Processing (NLP), Python (Programming Language), Scientific Research

Posting Type Hybrid/Remote This role will be the end-to-end process subject matter expert, own Zuora platform operations, and lead project teams supporting our Billing/Collections and Revenue Accounting teams' initiatives. The Manager, Finance Systems will partner closely with IT to ensure quality integrity and seamless integration throughout the data lifecycle with Salesforce CPQ, upstream, and Workday Financials, downstream. The ideal candidate will have high fluency in both functional and technical discussions with the gumption to develop flexible, future-proof solutions in this critical area of the business. This role reports to the Director, Financial Systems and can be remote with some travel expectations Job Description and Requirements Responsibilities Administer and own configuration of Zuora platform (Billing and Revenue/RevPro) to meet business needs and support scalable growth Lead and execute roadmap objectives increasing accuracy and efficiency Champion innovation and automation through AI and other intelligent solutions Triage and identify bug fixes required for Zuora while working with 3rd party resources Participate in all stages of the SDLC, from QA to UAT, for Zuora-related fixes and dependent system impacts Maintain tight collaboration with key cross-functional stakeholders and drive alignment Ensure compliance controls satisfy audit and SOX requirements Requirements Bachelor's degree in Computer Science, Information Systems, Finance, or related fieldor equivalent experience 8+ years of combined hands-on technical financial systems experience including Zuora Billing and Zuora Revenue/RevPro In depth functional knowledge of 606 Revenue Recognition standards Demonstrated ability to partner effectively with business and technical teams Solid understanding of data reporting tools Integration experience with Salesforce CPQ, Workday Financials, and Adaptive a plus Exceptional attention to detail Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $116,000 and $174,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Suggested Skills: Agile Methodology, Application Management, Cloud Computing, Database Management, DevOps, Information Technology Operations, Project Management, Software Development, Software Development Life Cycle (SDLC), Vendor Management

We are seeking a skilled Engineer, Site Reliability (SRE) to contribute to the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. This role involves hands-on technical work in incident response, system monitoring, automation, and continuous improvement of our platform reliability. The successful candidate will work within a global SRE team to ensure optimal system performance and customer satisfaction. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + **System Monitoring & Reliability:** + Monitor multi-cloud infrastructure (AWS, Azure, GCP) using New Relic, Grafana, and Sumo Logic + Maintain reliability of AWS resources, Auth0/Okta authentication, databases, and legacy applications + Implement monitoring, alerting, and dashboards for assigned systems + **Incident Management & Response:** + Respond to alerts and incidents within SLA timeframes + Perform root cause analysis and document findings + Create and maintain runbooks and troubleshooting procedures + Participate in 24/7 on-call rotation + **Automation & Improvement:** + Develop scripts to reduce manual operational overhead + Build monitoring and alerting solutions + Support infrastructure-as-code initiatives + Implement automated remediation where possible + **Success Metrics:** + **Customer Impact** : Reduced MTTR and improved customer satisfaction scores + **Reliability** : Achievement of 99.9%+ uptime SLAs across all products and regions + **Proactive Prevention:** Reduction in incident frequency through automated detection and prevention + **Cross-functional Collaboration:** Improved partnership metrics with Product, Engineering, and Customer Success teams + **Automation Delivery:** Complete assigned automation projects to reduce manual tasks + **Knowledge Sharing:** Contribute to team knowledge base and mentor junior engineers **Qualifications** + 4+ years experience in SRE, DevOps, or Infrastructure Engineering + Hands-on experience with AWS (required) and Azure (preferred) + Strong Linux system administration skills + Experience with monitoring tools (New Relic, Grafana, Prometheus) + Scripting skills in Python, Bash, or similar + Knowledge of databases (SQL Server, PostgreSQL, MongoDB) **Preferred** **Technical Experience:** + SaaS experience in a global environment + Authentication and identity management systems knowledge + Cloud certifications (AWS, Azure, or Google Cloud) + Infrastructure-as-code tools (Terraform, CloudFormation) **Education/Certifications/Licenses:** + Bachelor's degree in computer science, Engineering, Information Systems, or related technical field + Equivalent combination of education and experience will be considered **Working Conditions:** + Global role requiring flexibility for incident response and team coordination across time zones + Occasional client-facing responsibilities during critical incidents + Travel may be required for team building + Hybrid work environment with team members distributed globally **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at *****************. **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $100,000-140,000.00 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: **********************************

Posting Type Hybrid We are seeking a Lead Software Engineer to join the Retrieval Ingestion Team at Relativity. This role is ideal for an experienced engineer who thrives on designing and operating high throughput ingestion pipelines that transform raw documents into search-ready indexes at scale. As the technical lead for the Retrieval Ingestion Team, you will own the ingestion lifecycle-from content acquisition and normalization through indexing, enrichment, and monitoring. You will guide the team in building fault-tolerant, low-latency systems that keep billions of documents discoverable and searchable in real time. You will balance hands-on technical contributions with leadership responsibilities, mentoring engineers on the team, shaping best practices for distributed ingestion, and ensuring alignment with platform-wide retrieval and search goals. Job Description and Requirements Key Responsibilities Lead the Retrieval Ingestion Team, providing technical direction, mentoring, and coordination across projects. Architect and maintain scalable ingestion pipelines that handle billions of documents reliably and efficiently. Drive adoption of event-driven and micro-batch ingestion frameworks using Kafka, Kinesis, or Flink. Collaborate with retrieval engineers to ensure ingested data is optimized for indexing and retrieval performance (sharding, metadata enrichment, incremental updates). Establish SLAs and monitoring for ingestion throughput, latency, data completeness, and recovery. Partner with platform, security, and compliance teams to ensure ingestion pipelines handle sensitive legal data securely and meet enterprise standards. Champion best practices in CI/CD, observability, automated testing, and operational readiness for ingestion systems. Contribute to innovation by incorporating vector indexing, knowledge graph enrichment, and AI-driven pipelines into the ingestion workflow. Required Skills and Experience 6+ years of professional software engineering experience, including 2+ years in a lead role. Proven expertise in building distributed ingestion or ETL systems for search or largescale data platforms. Deep knowledge of indexing/search systems (Elasticsearch, Lucene, Solr, Vespa, or OpenSearch). Strong programming skills in C#, Java, Python, or Go, with emphasis on reliability and performance. Familiarity with schema evolution, metadata modeling, and handling semi/unstructured data for indexing. Hands-on experience with Kubernetes, containerization, and CI/CD pipelines in cloud environments (Azure, AWS, or GCP). Strong background in observability and operational resilience for ingestion systems. Desirable Skills and Experience Experience integrating embeddings and vector databases into ingestion workflows. Familiarity with knowledge graph enrichment for entity and relationship extraction during ingestion. Background in compliance-heavy domains such as legal, finance, or healthcare. Experience with change data capture (CDC) and event sourcing patterns. Contributions to open-source ingestion, indexing, or retrieval frameworks. Why Join Us? Lead the Retrieval Ingestion Team, driving how documents flow into Relativity's next generation search platform. Operate at the core of retrieval, distributed systems, and AI, ensuring billions of documents are indexed securely and efficiently. Mentor engineers and shape best practices for ingestion and indexing across the organization. Join a cloud-native engineering culture investing in scalable, AI-enabled retrieval systems that transform how legal data is discovered. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $150,000 and $224,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Posting Type Hybrid AtRelativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. The Product Management team is seeking a strategic and technically-minded Product Manager to lead the roadmap and execution for Relativity's worker compute infrastructure and data archiving & restoration capabilities. These are foundational platforms of our document processing and imaging workflows, enabling reliable compute at scale and data lifecycle management. This role will be instrumental in driving innovation in how we provision compute resources in the cloud and empower customers to archive, migrate, and restore their data with confidence. You will collaborate across engineering, cloud operations, customer enablement, and GTM functions to deliver scalable, secure, and user-centric solutions that improve operational efficiency and user satisfaction. A successful candidate must be energized by building deep customer empathy, collaborating with design, development, discovering opportunities through data analysis and inquiry with customers, creating and communicating progress through leading indicators, developing strong fluency in cloud architecture and adjacent technologies, and navigating ambiguity given the technology's pace of change. Job Description and Requirements In this role, you will: Own and drive the roadmap for both Worker Compute and Archiving, Migration & Restoration, aligning with customer needs, internal stakeholders, and long-term platform strategy. Define and prioritize capabilities for worker compute systems that provide reliable, elastic, and cost-efficient processing infrastructure in a cloud-native, containerized environment (e.g., Kubernetes, autoscaling groups, ephemeral compute). Partner with engineering to ensure the compute platform supports throughput, availability, and observability requirements across document processing and imaging workloads. Design and evolve intuitive workflows for users to archive, migrate, and restore large-scale datasets, ensuring compliance, auditability, and operational ease. Work cross-functionally with other product managers to ensure compute and archival capabilities integrate well across various features in data processing and enrichment. Develop positioning, artifacts, and internal documentation to support customer enablement, sales, and support teams in articulating the value of compute and archival investments. Act swiftly to address barriers to adoption and ensure successful customer experiences, especially around large-scale data migrations or compute scaling challenges. Role Responsibilities Customer Centric: Connect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them. Ensure we are solving the most pressing problems of our customers. The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role. Speak to internal stakeholders including engineering, user researchers, and designers about the variety of workflows and end user needs we see across segments and personas. Provide product and workflows recommendations grounded in both customer empathy and customer data. Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision. Conduct user and competitive research for their product(s) Product Leadership: Possess an in-depth understanding of our product suite. Speak about our production from a business and technical approach in a way that internal stakeholders and clients can understand. Own the product roadmap and backlog for your product(s). Listen to different internal experts to understand the impact, but in the end decide the features that your team should build. Workdirectly with ProductLeads to help build astrategy and goals for their product(s). Track and reports on key product metrics that are relevant to your domain and expected outcomes. Act as a leader, facilitating communication across internal stakeholders and effectively communicate 'why' and gain buy-in from the team and Leadership. Be responsible for clarifying and resolving conflicts around your product vision. Technical Leadership Work closely with your Engineering counterparts to ensure that the team deliversa product that meets our scalability, reliability, usability, observability, efficiency and performance standards. Be well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development. Possess the technical acumen needed to understand the technical challenges faced by the team, the root cause of incidents and propose effective solutions for them. Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers. Product Implementation Break down large projects into iterative releases. Create and share product implementation plans with measurable results for each milestone. Anticipate the need to create alignment with cross-functional teams to solve problems together. Help the team to translate validated designs and analysis into story cards with acceptance criteria. Develop external and internal facing go-to-market content including product documentation and release notes. Preferred qualifications: Proven experience in product management, preferably with cloud-native infrastructure, compute orchestration, or data lifecycle management. Strong understanding of modern distributed systems, job queue and execution, and cloud system design. Ability to translate complex technical concepts into user-oriented product requirements and collaborate with engineers to deliver impactful outcomes. Excellent communication and stakeholder management skills; able to align multiple teams on a cohesive product vision. Minimum qualifications: 5+ years of experience in product management building custom software Bachelor's degree in business, Computer Science, Engineering, or Design or comparable work experience. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

At iCIMS, we are helping our clients to build their winning workforce. Our Account Executive Team has a key role in helping prospects unlock their full potential in their efforts to attract, engage, hire, and advance top talent. In this role, you will be provided with the industry's leading tools and training to help you develop and execute value based sales plans for your assigned territory. Equipped with your knowledge of the iCIMS Talent Cloud, prospect research, customer success stories, and a pipeline of qualified leads, you'll have the support you need to achieve sales quotas. Advancement opportunities are numerous and include Sr. Principal AE, Strategic AE, and management opportunities as we grow globally! In this role, you will call on accounts with 5,000+ employees in the Western region of the United States. This is a remote position that may require travel up to 25%. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Leverage company training opportunities to build expertise in the iCIMS Talent Cloud offerings, the talent acquisition landscape, and value selling. + Research target accounts (5,000+ employees) to identify key decision makers, understand business challenges, and build persona based value propositions. + Builds sales funnels (3X pipeline) through individual prospecting efforts including but not limited to client referrals, regional networking, webinars and cold calling. + Partner collaboratively with the sales development and presales teams to turn marketing qualified leads into sales qualified leads and develop/implement sales plans. + Leverage the CRM to support the sales process and ensure pipeline accuracy. + Through a consultative approach, uncover prospect business issues and craft value based proposals for the full suite of iCIMS portfolio solutions. + Lead the entire sales process, including RFP/RFI and final contract, and coordinate efforts with marketing, presales, sales management, accounting, services, infosec, legal and technical groups. + Consistently achieve sales quotas for new logo accounts. **Qualifications** + 10+ years of experience in software sales. + 7+ years of experience targeting new logo (large) enterprise accounts with complex deals. + Proven success in consistently achieving B2B sales quotas with deals that are more advanced in scope and size, including global organizatons. + Demonstrated ability to build effective, value based sales plans with adequate pipeline coverage to ensure quota achievement. + A passion for helping potential customers solve business issues with advanced technology solutions. + Ability to effectively uncover and engage various buyer personas to build the right relationships and close new logo accounts using a value based approach. + Able to communicate with and influence multiples layers within organizations, including Senior Leadership through C-level. + Ability to work both independently and within a team environment. + Proficiency with Microsoft Office products such as Word and Excel. + Proficiency with LinkedIn and social selling. **Preferred** + Experience with Salesforce, Clari, SalesLoft and Gong. + Experience with 360-degree selling methodology. + Experience in HCM / Software-as-a-Service/ Technology industry. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at *****************. **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $120,000-$150,000.00 annually. Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: **********************************

At iCIMS, we are helping our clients to build their winning workforce. Our Sales Development Representative (SDR) has a key role in helping prospects unlock their full potential in their efforts to attract, engage, hire, and advance top talent. In this role, you will be provided with the industry's leading tools to help you develop prospecting plans and drive qualified leads to our Account Executive team. Equipped with your knowledge of the iCIMS Talent Cloud, prospect research, customer case studies and success stories, you will establish credibility and build a value based, persona driven sales plan to engage target prospects. Advancement opportunities are numerous and include Account Executive and Account Management pathways as you build your expertise! **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Leverage company training opportunities and the iCIMS internal network to build expertise in the iCIMS Talent Cloud offerings, the talent acquisition landscape, and value selling. + Own an Enterprise book of business with the goal of penetrating target accounts with net new opportunities through proactive prospecting efforts. + Create a territory plan and research target accounts to identify key decision makers, understand business challenges, and build persona-based value propositions. + Proactively develop prospecting plans to prioritize and actively engage target accounts, partnering cross functionally within iCIMS for insight and support. + Utilize social selling and networking (personal and company) to make connections with contacts at target accounts. + Utilize intent data to prioritize prospecting outreach with the right message at the right time. + Demonstrate creativity in prospecting efforts through things like video messaging, gifting to personalize your messaging to target contacts. + Conduct needs calls and pass qualified opportunities to your assigned Account Executive(s). + Uses SalesLoft and the Salesforce CRM to track and record sales activity. + Consistently ensure that policies and processes are observed, and that behavior aligns with iCIMS' core values. **Qualifications** + 1-3 years of professional experience. + A passion for helping prospective customers tackle business issues with complex technology solutions. + Ability to effectively connect with a potential customer, form relationships, and uncover opportunities with a value-based approach. + Able to connect with and influence multiples layers within organizations, including senior leadership. + Ability to work both independently and within a team environment. + Proficiency with Microsoft Office products such as Outlook, PowerPoint, Word and Excel. **Preferred** + Experience in a sales role contacting prospects by phone, or experience as a corporate or agency recruiter with knowledge and experience using tools such as applicant tracking. + Experience with talent acquisition technology. + Experiance with PC + Experience with prospecting tools (SalesLoft, LinkedIn Sales Navigator, ZoomInfo, DemandBase, Gong). **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at *****************. **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $50,000-$55,000 annually.Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: **********************************

at VitalSource Technologies VitalSource , is hiring a(n) Technical Support Operations Manager to contribute to our Customer Success team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will be still considered. The Technical Support Operations Manager drives efficiency in support systems, optimizes workflows, and enhances customer experience through data-driven insights. This role focuses on managing support tools, reporting on key metrics, and collaborating with cross-functional teams to improve technical support operations. The Technical Support Operations Manager will play a strategic role in enhancing self-service resources, driving system automation, enabling agent efficiency, and identifying long-term improvements to support infrastructure. Key Responsibilities: Support Systems & Tools Management Oversee and optimize support platforms (e.g., Zendesk, Jira, Salesforce) to improve efficiency. Implement and maintain automation, integrations, and self-service solutions to enhance support effectiveness. Ensure documentation and workflows are up to date to streamline support processes. Monitor system performance and identify opportunities to enhance system usability and effectiveness. Data Analysis & Reporting Develop and maintain dashboards and reports to track support performance, agent efficiency, and customer experience metrics. Analyze trends in ticket volume, resolution times, and common issues to drive operational improvements. Provide leadership with actionable recommendations based on data insights to optimize the customer support experience. Cross-Functional Collaboration Work closely with product and engineering teams to escalate and track recurring technical issues. Partner with support leadership to identify training needs and improve agent performance. Collaborate with UX and product teams to enhance customer interactions and self-service options. Monitor and assist with triaging internal communication channels (e.g., Slack, Help channels) to ensure timely resolution of technical inquiries. Work closely with Support leadership and vendor relationship managers to implement system updates, resolve platform issues, and improve integrations. Provide Support Manager with vendor performance evaluation based on data and metrics. Agent Enablement & Assistance Serve as a mentor and resource for Customer Support agents handling complex issues, ensuring resolution aligns with best practices. Partner with Agent Enablement to facilitate onboarding and adoption of new tools and workflows. Communicate and document Product updates, feature launches, and known issues to enhance agent preparedness. Continuous Improvement & Best Practices Identify opportunities for process optimization and implement system improvements to enhance user experience. Stay up to date with industry best practices and emerging technologies in support operations. Drive initiatives to improve support accessibility, knowledge sharing, and overall system efficiency. Establish best practices for system usage, and workflow automation. Implement change management strategies for new systems and process improvements. Extended hours may be required to meet critical deadlines or support essential business operations. Other duties as assigned. Required Qualifications: Education & Experience 5+ years of experience in technical support operations, customer experience, or systems management. Associate degree in relevant field or equivalent experience required. Certifications in Zendesk, Salesforce, or similar systems strongly preferred. Experience in SaaS, cloud-based technologies, or IT support operations preferred. Proficiency with support ticketing systems (e.g. Zendesk, Salesforce Service Cloud, Jira) Technical Skills Strong knowledge of support ticketing platforms (e.g. Zendesk, Jira, Salesforce Service Cloud), reporting tools, and automation technologies. Proficiency in data analysis tools (Excel, SQL, BI platforms like Looker or Tableau). Experience with workflow automation and AI-driven support tools. Familiarity with APIs, CRM platforms, and knowledge management systems. Background in SaaS, cloud-based technologies, or IT support operations. Strong technical aptitude for troubleshooting and optimizing support workflows. Knowledge of quality assurance processes and performance analytics for support teams. Ability to analyze and improve customer support processes. Preferred Skills: Excellent problem-solving and project management skills. Ability to translate data insights into actionable recommendations. Strong collaboration and communication skills for working cross-functionally. Ability to adapt to changing priorities and business needs. Physical Requirements: Remote work within ET timezone(s). Minimal travel per year. Primarily sedentary work with prolonged periods of sitting at a workstation. Access to a quiet, private workspace to support focused work and clear communication. Ability to read, write, speak, hear, see, think critically, communicate effectively, concentrate, and learn. Proficient use of a personal computer and related office equipment for extended periods. Ability to operate standard office equipment, including a computer, keyboard, monitor, and phone system Salary Range: $70,000 to $78,000 What We Offer: Culture: Collaborative, Inclusive, and Mission-driven. More in your pocket: Competitive base salary and a strong variable component. We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance Retirement: 401K match up to 5%. We support our families: 12 weeks of paid parental leave. Continued education: Use our tuition reimbursement program. The Importance of Balance: Start at 4 weeks' vacation, 12 sick days, 11 company holidays, and 3 personal days. Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home. Wellness: Opportunities for fitness challenges and rewards. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at *************************** and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength. Technical Solution Consultant - Security, AI & ComplianceAbout the Role We're looking for a Technical Solution Consultant to help global law firms evaluate and adopt our SaaS solutions with confidence in their security, compliance, and AI capabilities. This client-facing role will serve as the trusted expert who can explain how our cloud-hosted solutions (AWS & Azure) and AI models align with firms' security requirements, privacy commitments, and regulatory obligations. What You'll Do • Lead presales conversations with clients on security, compliance, and AI adoption. • Review and respond to security questionnaires and due diligence requests. • Present how AI models and cloud infrastructure are designed, secured, and governed. • Translate complex technical concepts into clear, client-friendly explanations. • Collaborate with internal Cloud Ops and Security teams to address client requirements. • Stay up to date on global compliance frameworks (GDPR, UK DPA, CCPA, APAC). What We're Looking For • Strong understanding of AI/ML models, architectures, and enterprise adoption patterns. • Knowledge of cloud hosting (AWS, Azure) and SaaS security practices. • Experience with enterprise clients in regulated industries (legal, financial, healthcare preferred). • Excellent communication skills and ability to simplify complex topics. • Certifications such as CISSP, CCSK, AWS/Azure Security, or AI/ML credentials are a plus. Why Join Us This is a unique opportunity to shape how global law firms adopt secure, compliant AI-driven SaaS solutions. You'll play a key role in building trust with clients and guiding them through their most critical security and compliance decisions.

Bangalore or Chennai, India The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about Anthology and our career opportunities, please visit ****************** Anthology is looking for a qualified candidate to join our Cloud Services Database Administration team. The Cloud Services team is responsible for delivering high-availability, Software-as-a-Service (SaaS) solutions to our customers. The team supports this mission by delivering highly available, secure, and performant databases for our applications. The candidate will work, primarily, as a Senior SQL Server and PostgreSQL database administrator in a mixture of hosting environments including self-hosted physical and virtual machines as well as cloud-based infrastructure on Azure and Amazon Web Services. The successful candidate will have experience across all the normal database administration activities in both hosted and cloud environments. Ideal candidates will also have experience in advanced areas like replication, high availability, reporting, and scripting skills. Primary responsibilities will include: Deploying new database systems and ancillary services including design, layout, configuration, and tuning Monitoring existing database systems for availability, performance, and scalability Maintaining database security ensuring appropriate levels of access are maintained, backups are being taken according to established guidelines, and that backups are periodically tested to ensure recoverability Troubleshooting issues impacting the availability, stability, and performance of our databases at scale. This includes not only the database engine but the operating system it is running on and the SQL it is running as well Understanding the query profiling infrastructure, execution statistics, and execution plans Analyzing, understanding, and editing database objects, code, and scripts Documenting databases, database processes and procedures, as well as changes and incidents Collaborating with other database administrators as well as internal teams and external clients on issues, projects, initiatives, etc. Developing and maintaining an in-depth understanding of the application infrastructure, functionality, and overall systems design as it relates to the databases This role requires the willingness to work 5 days per week including shifts (morning/afternoon/night), weekends and off-shift/on-call as needed The Candidate: Required skills/qualifications: At least 7 years of experience administering all aspects of SQL Server and PostgreSQL databases including installation, configuration, deployment, and general administration of the database engine, creating and maintaining databases and database objects (logical and physical), performance tuning, optimization, networking, and security Experience with virtualization including Microsoft Azure Cloud and Amazon Web Services Basic knowledge of the Windows operating system and how it interacts with the database Database scripting skills. Ability to read, analyze and write Transact-SQL System scripting skills. Ability to read, analyze and write batch files and PowerShell scripts Deep expertise in troubleshooting slow-running queries, optimizing indexes, analyzing execution plans, and improving database performance at scale. Provide Backup and Recovery Strong understanding of database security models, encryption, and auditing practices to meet organizational and compliance standards. Experience with SQL Server replication types and the services that support them (Change Tracking, Change Data Capture, etc.) Experience designing, configuring, and testing database standard and high availability models Experience with reporting services including SQL Server Reporting Service (SSRS), Analysis Service, and PowerBI Ability to participate in code walkthroughs and review database migrations Ability to lead DB modernization projects, mentor junior DBAs, engage with development teams for schema reviews, and work closely with cloud/infrastructure teams to ensure performance and scalability. Ability to review planned changes to database objects with an eye towards maintaining data integrity (implementation of primary keys, necessary foreign-key constraints, etc.), performance (indexes, index types, partitioning, etc.), and storage utilization and growth Fluency in written and spoken English Preferred skills and qualifications: Azure SQL and SQL Managed Instance Windows and Linux operating systems (any flavor) Other relational databases (Oracle, MySQL, PostgreSQL, etc.) Non-relational databases (MongoDB, Cassandra, etc.) Other scripting languages (Bash, Python, Rust, Go, etc.) Microsoft DP-300 Certification This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Senior Data ScientistRemote - Colombia ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit ****************** Anthology's data science team, Logos, is an internationally distributed team that serves as a strike force to tackle the most innovative and challenging Data/AI/ML problems. The team also leverages the power of our Illuminate data platform to deliver on use cases built on data from multiple Anthology products. Our cross-product data provides holistic insight into all aspects of student and institutional lifecycle and unlocks great potential to shape the world of education. Are you a seasoned Data Scientist who wants to work on exciting projects that leverage AI/ML at scale? Are you excited about advancing the AI revolution in education? If so, please do not hesitate to apply for this role! Primary responsibilities will include: Prototyping of complex AI and ML based solutions for our products and custom AI/ML model development, training and evaluation Participation in client-facing user research in order to gather feedback on prototypes Interfacing with engineering teams from Anthology and helping them to take advantage of our own and external AI/ML models, as well as, advance analytics in their products Exploration and statistical analysis of data to support internal company decisions and to demonstrate our thought leadership in the EdTech space Working with our partners (AWS, Microsoft, Snowflake, and others) in order to grow and improve our AI/ML toolbox and knowledge Occasional travel within to the U.S. or Europe may be required The Candidate: Required skills/qualifications: 5-8 years of professional experience Proficiency in common Python libraries for analysis of data and machine learning (Numpy, Scikit-learn, Torch, TensorFlow, etc.) Deep understanding of wide variety of ML models and techniques Ability to create robust high-quality Python code that adheres to best practices such as thorough unit testing Proven track record of successfully designing, developing and deploying custom complex AI/ML solutions Strong knowledge of SQL and experience with data lake technologies Familiarity with Amazon Web Services Strong experience working with Git Experience with CI/CD technologies (GitHub actions, AWS CodePipeline, etc.) Experience working with R Excellent communication skills, with the ability to explain complex concepts to non-technical audiences and mentor junior team members Fluency in written and spoken English at CEF B2 level or above Preferred skills/qualifications: Experience with Amazon SageMaker and Amazon Bedrock Knowledge of Data Version Control and Continuous Machine Learning Experience with Azure Experience with Snowflake, Snowpark and Snowflake Cortex Significant engineering experience, especially in the area of data engineering Experience with research, research study design and scientific publishing This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.