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  • Senior Line Engineer

    United Airlines 4.6company rating

    Los Angeles, CA job

    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Senior Line Engineers are part of a service engineering team that provide 24/7 engineering technical support for United Airlines Worldwide fleet of operational aircraft to ensure the timely return to service. Provide engineering support for a wide range of aircraft systems, maintenance programs, engines as well as operational engineering functions. Studies, analyzes, and seeks solutions to problems related to the design, operation, maintenance, performance, modification, or repair of aircraft, and their components. Uses a structured, logical, and analytical approach in problem solving. Defines maintenance program, configuration, and serviceability criteria ensuring safe and legal operations. Analyzes and implements regulatory requirements. Evaluates the effects of modifications or new equipment on reliability and performance. Evaluates the benefits of the cost impact of a fleet decision to ensure an optimum balance of cost, asset utilization, quality, and reliability. Authors, designs, tests, and manages projects. Communicates with customers on technical issues, work scope recommendations, and failure investigations. Interfaces with internal and external organizations regarding specific aircraft and component issues. This position leads and develops potentially complex solutions and implementation plans, project justification, cost/benefit analysis, management of project implementation, technical support, and obtaining FAA approvals as required. Coordinate work with other operational groups to ensure airworthiness, safety, regulatory compliance, operational reliability, and operational efficiency. Organize and manage the priorities for assigned responsibilities and accomplish the work processes to meet all the deliverables for operational needs, projects, and program changes/technical specification revisions. Shifts are dependent on work location and assignment and will be designated during the interview process as required. It is important to note that shifts may change based on the needs of the operation. Work Schedule: 7.00pm PST- 6.30am PST Qualifications What's needed to succeed (Minimum Qualifications): Bachelor's degree or related experience in Engineering (Mechanical, Electrical, Aerospace), related technical field or equivalent relative work experience Senior Line Engineer I: 5-8 years Senior Line Engineer II: 8 years + Ability to interpret complex and technical Engineering and OEM documents. Highly detailed level project development and management for regulatory compliance modifications, and overall ownership of specific systems Must have the ability to communicate detailed, technical information under time-bound and stressful situations. Successful candidate will have working knowledge of airline or OEM operations. Knowledge of Code of Regulations (CFRs), airworthiness design and substantiation criteria, aircraft and equipment design and operational characteristics Must be available to work any shift including nights and weekends as well as holidays. Must be legally authorized to work in the United States for any employer without sponsorship. Successful completion of interview required to meet job qualification. Reliable, punctual attendance is an essential function of the position. What will help you propel from the pack (Preferred Qualifications): OEM Structural Repairs for Engineers Training (Boeing/Airbus) with portfolio of designing major repairs for aircraft structures; metallic or composite Work within specific ATA Airline Chapters Airline or Industry experience with general ATA Chapters which could encompass, aircraft systems, structures, power plant and avionics disciplines Excellent communication and technical writing ability Knowledge of FARS (specifically parts 21, 25, 26, 43, 121, & 145) CATIA/AUTOCAD experience The base pay range for this role is $97,945.00 to $133,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
    $97.9k-133.5k yearly 3d ago
  • Project Manager

    Mantech 4.5company rating

    San Diego, CA job

    MANTECH seeks a motivated, career and customer-oriented Project Manager to join our team onsite in San Diego, CA. This is an onsite position. Join the Navy's Continuous Training Environment (NCTE) program and contribute to the evolution of warfighter readiness. We provide critical engineering and technical expertise for the U.S. Navy's premier Live, Virtual, Constructive (LVC) training capability. Our work involves seamlessly integrating live training with synthetic systems to create highly realistic and complex global training environments. We also drive the development of advanced representations for joint, theater, and national systems, and model new weapons technologies and emerging threats, ensuring our forces are prepared for any challenge. Responsibilities include but are not limited to: Lead and coordinate the scoping, technical requirements gathering, estimating, and planning for single or multiple projects or work streams Coordinate systems development for major applications, define project requirements including information and data needs, business analysis and programming Coordinate all meetings and interface with business units, staff and service providers Direct and manage project development from beginning to end while defining the project scope, goals and deliverables ·Determine if external consultants or contractors should be added to the internal project and/or development team(s) in order to successfully complete the project Daily Management and coordination of all technical and logistical aspects of a project including timelines, risks, risk mitigation strategies, action items and change requests Minimum Qualifications: Bachelors degree and 7+ years of relevant Project Management experience, OR an Associates degree and 10+ years of relevant Project Management experience, OR a High School Diploma and 13+ years of relevant Project Management experience Experience with planning and developing project schedule Experience with resource management Experience with managing cost, schedule, and performance Preferred Qualifications: PMP Certification Prior experience with Navy Prior experience with Navy Continuous Training Environment program. Clearance Requirements: US Citizenship required and an Active Secret Security clearance Physical Requirements: Up to 25% travel required or as needed Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
    $94k-136k yearly est. 4d ago
  • Engineering Manager, AI Developer Technology

    Nvidia 4.9company rating

    Santa Clara, CA job

    We are now looking for an AI Developer Technology Engineering Manager: Join our global Developer Technology (DevTech) team at NVIDIA, where we drive innovation and enhance the value of our platforms for developers. As a key member of our AI DevTech team, you'll lead a team of highly skilled engineers accelerating end-to-end performance of real-world Deep Learning and Machine Learning applications and developing novel algorithms to optimally leverage Nvidia hardware. Application examples are Large Language Models (LLMs), Computer Vision, Speech, Recommender Systems, and Multimodal architectures. As a Developer Technology Manager, you'll define and lead strategic technical initiatives, setting short- and long-term goals for your team. You'll work closely with customers as well as NVIDIA Research, hardware, and software teams to drive innovation and advance the state-of-the-art in accelerated Deep Learning and Machine Learning. Your team will focus on optimizing performance of complex parallel algorithms and workloads on NVIDIA platforms, including GPU, CPU, and interconnects. What you'll be doing: Lead your team to optimize and develop algorithms for Machine Learning and Deep Learning applications Define and drive technical initiatives to advance the state-of-the-art in accelerated Deep Learning and Machine Learning applications Collaborate with research, hardware, and software teams to influence the design of next-generation hardware, software, and programming models Develop and communicate technical solutions to external and internal collaborators, including technical design decisions and project plans Hire the best talent to join your team, promoting a diverse and skilled team that can tackle complex technical challenges Coach and grow your team, promoting a culture of engineering excellence and idea proliferation What we need to see: An MS or PhD in Computer Science, Computer Engineering, or in a related computationally focused science or engineering degree (or equivalent experience). 8+ overall years of relevant experience with 5+ years in a technical role and 3+ years of experience in an engineering leadership role. In-depth expertise in linear algebra and performance optimization of Deep Learning training and inference Background in parallel programming, e.g., CUDA, OpenMP, MPI, pthreads, etc. Programming fluency in C/C++ with a deep understanding of algorithms and software development. Knowledge of CPU and GPU architecture fundamentals and low-level performance optimizations Excellent written and presentation skills. Proven track record of planning and leading critical initiatives. Ways to stand out from the crowd: A PhD in a relevant field Expertise in LLMs, multimodal model architecture and performance optimizations of relevant computational primitives Proven experience with recruiting top talent. What's DevTech? We are a global organization whose mission is to drive innovation we see in the market towards our products. As recognized specialists across many domains, our work makes valuable contributions in two important ways. Our solutions are at the forefront of technology, advancing NVIDIA's leadership in accelerated computing. Our discoveries generate learnings that benefit the Developer Community and provides guidance to help make our products better. NVIDIA's success in the advancement and availability of Artificial Intelligence has created incredible growth across the Company, and Developer Technology Engineering has been steadily growing to meet the demands for our services. We now have need for a leader to join and help continue our momentum. NVIDIA is widely considered to be one of the technology world's most desirable employers with some of the most forward-thinking and hardworking people in the world working here. If you love building and mentoring a team and are highly technical and enthusiastic about Deep Learning and GPU accelerated AI performance optimizations, we want to hear from you! #LI-Hybrid Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 224,000 USD - 356,500 USD. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until November 2, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
    $119k-154k yearly est. Auto-Apply 2d ago
  • Senior Director, PCB and PCBA Group Leader

    Nvidia 4.9company rating

    Santa Clara, CA job

    NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology-and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. What you will be doing: Partner with Design Engineering to drive the end-to-end roadmap for PCB and PCBA technologies across all NVIDIA product lines, from early R&D through mass-production readiness. Lead strategic sourcing, quality, delivery, and commercial management of the global PCB supply base, ensuring capability, resilience, and readiness for rapid growth. Develop and implement technical plans and programs that advance PCB and PCBA technologies in both the short and long term, ensuring suppliers have the capacity and capability to support mass-production volumes. Plan and execute advanced R&D programs for next-generation PCB and PCBA/SMT technologies including materials, interconnect structures, and assembly processes to achieve high yields, strong reliability, and readiness for Data Center, Networking, Gaming, and Automotive products. Partner closely with U.S. and Israeli Hardware and Signal Integrity teams to anticipate and support PCB, PCBA, and SMT requirements early in the design cycle. Partner with leading PCB fabricators and material suppliers to shape next-generation technologies, guide their development roadmaps, and qualify new processes and materials for reliable mass production. Select, pre-qualify, secure capacity, and allocate market share for PCB suppliers across NPI and mass-production demands. Manage all engineering and NPI quick-turn PCB/PCBA builds, ensuring industry-leading cycle times, quality, and predictability. What we need to see: B.S. or higher in Materials Science, Chemistry, Electrical Engineering, or related technical discipline or equivalent experience. 20+ overall years of experience across PCB and PCBA/SMT technologies, including at least 10 years leading large, global, cross-functional engineering or manufacturing technology organizations. Demonstrated mastery of PCB technology development including laminate systems, interconnect structures, HDI/multilayer stackups, fabrication processes, and reliability engineering. Strong hands-on background in PCBA and SMT manufacturing, including solder materials, adhesives, underfill, thermal materials, stencil and reflow processes, DFM/DFT, SPC, FA, and high-reliability assembly. Proven experience managing and developing global PCB supply bases, including technology roadmaps, qualifications, quality programs, capacity strategies, and supplier performance management. Experience supporting high-reliability markets (Automotive, Aerospace, Defense, Medical) with rigorous process control and reliability requirements is a strong plus. Established ability to partner deeply with Hardware, Signal Integrity, and Reliability Engineering teams, both domestic and offshore, with a track record of solving complex design-to-build challenges. Demonstrated success operating at executive scale strong leadership presence, clear communication, decisive problem solving, and the ability to influence senior stakeholders across Engineering, Operations, and Suppliers. A builder's mindset with high motivation, strong analytical thinking, creativity, and a passion for developing new technologies and elevating global manufacturing capability. With competitive salaries and a generous benefits package, we are widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. Come, join our growing team and help us build the scalable communication platforms driving our success in this multifaceted and quickly growing field. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 292,000 USD - 442,750 USD. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until November 24, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
    $215k-301k yearly est. Auto-Apply 5d ago
  • Information Technology Assurance Specialist

    Mantech 4.5company rating

    Los Angeles, CA job

    MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $75k-109k yearly est. 2d ago
  • Personnel Security Specialist

    Mantech 4.5company rating

    Los Angeles, CA job

    MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist II to join our team in El Segundo, CA. The Personnel Security Specialist's primary function is to handle personnel security functions in support of the customer's facility and organization. The position will provide “day-today” PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Build and Maintain tracking spreadsheets/databases for customer PERSEC activities. Provide support for the security awareness and education programs. Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Government Security Representative. Review, track, and monitor security clearance processing activities with appropriate government personnel to achieve appropriate clearance actions. Conduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access. Perform data entry and record checks in the Joint Access Database (JADE) and maintain all customer sponsored personnel access information. Receive and/or transmit classified visit requests as necessary to meet customer needs. Minimum Qualifications: Bachelor's degree; an additional 4 years of experience may be considered in lieu of degree. 6 + years of related experience. 4 + years of relevant SCI experience. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience. Clearance Requirements: Current Top Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program Information. Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $73k-103k yearly est. 3d ago
  • Senior Architect, AI Solutions Engineering

    Nvidia 4.9company rating

    Santa Clara, CA job

    NVIDIA is seeking an AI Solutions Architect to join its Infrastructure Planning and Process Team! This role will focus on the extensive scale-up of key AI solutions for NVIDIA's internal cloud infrastructure. IPP (Infrastructure, Planning and Process) is a global organization within NVIDIA, working closely with various teams such as Graphics Processors, Mobile Processors, Deep Learning, Artificial Intelligence, and Driverless Cars to meet their infrastructure needs. The cloud services support nearly half a million automated jobs daily on five thousand servers, enhancing the productivity of thousands of NVIDIA software developers worldwide. The cloud hosts a diverse mix of machines and devices with various operating systems (Windows/Linux/Android) and hardware platforms, including NVIDIA GPUs and Tegra processors. As an AI Solutions Architect, you will manage the tools NVIDIAns use to deliver solutions quickly, and identify any gaps in these tools. You will also understand overall movement of data in the entire platform, identifying bottlenecks, defining solutions, developing key pieces, writing APIs, and owning deployment. You will collaborate with internal and external development teams to discover opportunities and solve complex problems. Your role will also involve guiding engineers in solving complex problems, developing acceptance tests, and reviewing their work and test results. Exceptional technical leadership, communication, organizational, and analytical skills are required, along with a passion for solving large and complex problems, e.g. Peta Bytes of fast storage, Million cores, 100,000 builds and 100,000 tests. What you'll be doing: Serve as an Architect developing internal AI systems used by thousands of NVIDIANs globally. Identify gaps and issues and resolve ones are better suited for AI solutions versus conventional approaches. Further divide the AI category into 'buy versus build' options by researching available tools in the market. Align with teams across Nvidia to establish overall AI system goals and break them down into specific objectives for each sub-system. Drive, motivate, convince, and mentor sub-system leads to achieve improvements with agility and speed. Identify performance bottlenecks and optimize the speed and cost efficiency of AI development and testing systems. Drive the planning of software/hardware capacity, covering both internal and public cloud, addressing the balance between time and utilization. Introduce technologies enabling massively parallel systems to improve turnaround time by an order of magnitude. Collaborate with AI product vendors to gain deep insights of the AI industry, and share them with leaders and developers internally. What we need to see: BS EE/CS or equivalent experience with 10+ years of systems software development with at least 1 year of experience in developing/exploring AI. Development with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Fine-Tuning LLMs, AI Agentic workflows, LangChain, LangGraphs, and Cascading models. Experience in deploying in hybrid, multi-cloud architecture and edge computing. Extensive experience architecting and shipping large-scale distributed software systems. Ability to identify gaps and bottlenecks, and develop solutions to optimize performance. Strong programming and software development skills in JAVA, Python, Shell-script along with good understanding of distributed systems and REST APIs. Experience in working with SQL/NoSQL database systems such as MySQL, Cassandra, MongoDB or Elasticsearch. Excellent knowledge and working experience with Docker containers and Virtual Machines. Good background of Cloud technologies like: OpenStack, Docker, Kubernetes, Chef/Puppet, Hadoop/Ceph/SwiftStack, LXC, Git, Perforce, JFrog, Kafka. Ability to work across organizational boundaries optimally to improve alignment and productivity between teams in a multi-national, multi-time-zone corporate environment. Ways to stand out from the crowd: MS or PhD in EE/CS Depth in AI, Machine Learning and Deep Learning algorithms and techniques. Strong collaborative and interpersonal skills, with a consistent record of guiding and influencing others in dynamic environments. Experience developing large-scale software systems using service-oriented architecture under real-time performance requirements. Background in designing high-performance, scalable software systems with a strong focus on hardware cost optimization. With competitive salaries and a generous benefits package, we are widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us and, due to unprecedented growth, our best-in-class engineering teams are rapidly growing. If you're a creative and autonomous engineer with a real passion for technology, we want to hear from you. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 184,000 USD - 287,500 USD for Level 4, and 224,000 USD - 356,500 USD for Level 5. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until July 29, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
    $153k-207k yearly est. Auto-Apply 3d ago
  • Bilingual Call Center Representative

    Conduent State & Local Solutions 4.0company rating

    Bakersfield, CA job

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative Conduent is hiring in Bakersfield, CA Must be able to work onsite! First day Employment 1/5/2026 $19.58/HR Start First day training Great Benefits & Weekend's Off 5 Weeks PAID TRAINING Bilingual English - Spanish is a Plus! Summary: As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintaining a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Maintaining a thorough knowledge of the company and client programs, policies, and technology. Providing support to other positions/operations in cases of heavy workloads or absences. What you get: Full Time Employment Hourly rate of $19.58 starting on day one. Spanish/ English Bilingual incentive after training $20.58 Weekend's OFF! Work hours are FT (Mon-Friday) 9:45am-6:15pm Paid Training- Training schedule is Monday through Friday for three weeks, from 9am to 530pm and week four & five is 9:45am-6:15pm. Career Growth Opportunities Full Benefit Options Great Work Environment People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem resolution for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers. Can commit to 100% attendance for three to five weeks of paid training. Requirements Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to successfully pass a criminal background check. Must pass a Customer Service Skills assessment Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $19.58-$20.58 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
    $19.6-20.6 hourly 11d ago
  • Marketing Analyst

    Xoriant 4.4company rating

    Santa Clara, CA job

    Hi, Want to Connect regarding a urgent position please review below description and let me know if you are interested. Job Title: Business Analyst III - Marketing Analyst Duration: 12+ Months Xoriant reasonably expects the pay rate for this position to be within the following range: $60/hr-$70/hr. Duties: Marketing Analyst to join working with Marketing and IT functions from both companies of an acquisition to ensure seamless integration of the marketing processes and systems. Marketing data will be brought over from the acquired company on Day 1 of integration and will be hosted on the client's Google Cloud Platform platform. This analyst needs to have a basic understanding of data to understand how data is transferred and transformed and shared. Familiarity with marketing campaigns, accounts, and leads is expected. Lastly, this analyst will have an understanding of Salesforce.com & Marketo since both companies use those systems for their marketing leads and these leads will need to be transferred and converted correctly. Other marketing systems this analyst should have familiarity with include NOOK, LeanData, and Onclusive. Skills: Must Haves: 7-10 years of experience as a Marketing Analyst Experience working with Marketing and IT teams Expertise with Jira-understanding of basic data concepts (ex. Google Cloud Platform, Attributes, fields) Experience with integration of Salesforce.com Familiarity with marketing systems such as Marketo, NOOK, LeanData, and Onclusive Nice to Have: Acquisition integration experience Regards, Akangsha Mohite Team Lead W: ************** E: *************************** Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.
    $60 hourly 5d ago
  • Content Author - CMS

    Info Way Solutions 4.3company rating

    Sunnyvale, CA job

    Austin, TX or Sunnyvale, CA As a Content Author, you'll be responsible for the hands-on execution, validation, and maintenance of multilingual web content across our website using our Content Management System (CMS),Digital Asset Management (DAM); and custom web tools. Working closely with different cross functional teams and EPMs, Experience on localization, you'll implement requested updates to web content. Your day to day responsibilities including authoring, validating, submitting content for localization, uploading and organize assets, and performing validations across browsers and devices to ensure a consistent high quality user experience. You'll also troubleshoot issues within the CMS, including component behavior, layout problems, and any publishing errors, applying your attention to detail and platform expertise to ensure content is accurate, consistent, and delivered on schedule.
    $117k-151k yearly est. 4d ago
  • Inbound Sales Development Representative

    Splashtop Inc. 4.4company rating

    Cupertino, CA job

    Who we are? We are Splashtop. We deliver next-generation remote access and remote support software and services across the Americas, Europe, Asia, Middle East, and Africa. Splashtop's cloud-based, secure, and easily managed solutions serve customers that include everyone from multinational enterprises and academic institutions to small businesses, MSPs, and individuals. Headquartered in Cupertino, California (USA) and founded in 2006, Splashtop has offices in Hangzhou (China), Tokyo (Japan), Taipei (Taiwan), Singapore, Amsterdam (Netherlands), and we are now expanding our Dallas-Fort Worth office. From our offices, 210 Splashtoppers serve more than 200,000 corporate customers. We always deliver what we promise and scaling hard, with a stunning Net Promoter Score of +93 and 85% of the Fortune 500 companies who enjoy Splashtop products globally. We recently achieved the aspirational Unicorn status of $1B valuation thanks to our 30+ million happy users. Each Splashtop employee will be a real team member, no matter what position you are in. We are a young, fast-growing company, we respect and are transparent to one another. In this role you can have a real impact into the next steps of the company's growth. We all work hard to exceed customer expectations, we are collaborative, positive thinkers and always improve our solutions and services. Besides hitting it hard we also enjoy and celebrate our success with our teams. Overview As an Inbound Sales Development Representative, you will learn how to professionally and promptly follow-up on leads generated by our Marketing (incoming calls, forms, emails, and chat). You will learn how to use the Salesforce CRM to organize and manage your own book of business. You will work autonomously after having received professional training from us to gain highly desirable skills that will serve you throughout your entire career. We are a team-centric organization. As part of your duties, you will work together with your manager and teammates on, while not limited to, connecting with our clients among website chat visitors, inbound sales calls, and marketing led lead generation. You will also work with our Account Executives to help them generate new business through the appointments you will make on their behalf. As part of the Splashtop organization, you may also at times be asked to join focus teams to ensure we are addressing the voice of the customer. Key Responsibilities: Respond fast and well to Prospects inquiries in accordance to established SLA's and KPI's, going above and beyond to meet customer needs. Data hygiene is essential for this role - this requires clean data into Salesforce respective Sales tools. Learn to qualify, sort, prioritize and track leads from several different Salesforce reports/sources. Follow-up with Leads as fast as possible and either help them purchase directly (if the request is simple enough) or connect them with an Account Executive. Continue to your monitor your incoming Leads while following a well-defined cadence of outreach to make sure that no lead is being left behind. Learn to organize your leads and related work into folders, and leverage Salesforce so that you can manage a pipeline of leads. Learn to assess the size and scope of business opportunities, understand prospects' business needs and use case, and set sales appointments/demos with Sales Executives. Log summaries of prospects discussions into the salesforce lead record. Continue to improve the quality of the data record in Salesforce (Account, Contact). Become familiar with Splashtop's core products and navigate the Splashtop ecosystem on how they fit our customer's needs: To be able/articulate our value propositions and why our customers choose Splashtop. To be able to match features and product details to sales leads to gauge best-fit solution. To be able to guide your leads through the product trial process and installation/configuration of Splashtop SaaS products. Learn to understand potential customers' use case and provide consultative guidance on how Splashtop products can help them achieve their goals. Who you are? 1 year of customer-facing or customer service work experience. Excellent organizational and time management skills. Excellent written and verbal communication skills plus the ability to build professional rapport quickly by phoning with all levels of stakeholders. Willingness to learn with a go-getter attitude. A strong interest in a sales career with friendly and helpful attitude. A team player capable of working within a collaborative environment. To be an A player at Splashtop you need to embody the following attributes: Customer centric mindset. Everything we do is to support our prospects and customers to the best of our ability. We go above and beyond to deliver them the best quality of service possible. Result oriented. We are relentless in the pursuit of our goals. We are goal-oriented and experiment in a measured way to learn through experience. We are committed to continuous, iterative improvement for our customers and ourselves. Inquisitive so you can grow with this fast-growing company through continuous learning. What we have to offer: Fast-paced environment where we celebrate successes and have a lot of fun while working. An amazing crew of other hard working and passionate people that are willing to run those sales cycles with you. Employment Type: Full-time, Non-Exempt Splashtop is a proud equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity. We value the unique skills and experiences brought by individuals from all backgrounds and identities, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, socioeconomic background, or individuals reentering the workforce. We especially encourage applications from underrepresented groups such as women, racial and ethnic minorities, LGBTQ+ individuals, people with disabilities, and veterans. At Splashtop, we believe diversity drives innovation, and we are committed to fostering an environment where everyone feels welcomed, respected, and valued.
    $50k-80k yearly est. 2d ago
  • Director of Customer success - Life sciences

    Zensar Technologies 4.3company rating

    Santa Rosa, CA job

    Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.
    $146k-196k yearly est. 2d ago
  • Senior Design Verification Engineer

    Globex Digital 4.2company rating

    San Diego, CA job

    Job Title: Verification Engineer (SystemVerilog/UVM) 5-14 years experience Responsibilities Develop and maintain UVM/SystemVerilog-based verification environments for IP, subsystem, and SoC-level testing. Understand design specifications and create comprehensive test plans based on functional and architectural requirements. Build directed and random test cases, perform coverage analysis, and ensure functional/code coverage closure. Debug simulation failures and collaborate closely with RTL designers to resolve issues. Execute regression runs, analyze results, and drive continuous improvements in verification processes. Integrate and run power-aware simulations, perform low-power checks, and work with UPF/CPF as needed. Collaborate with DFT, PD, RTL, and post-silicon validation teams to ensure design quality across domains. Document test environments, test plans, and results for internal and external reviews. Required Skills Strong understanding of SystemVerilog (SV) and UVM, with excellent debugging skills. Solid knowledge of AMBA protocols. Experience in coverage-driven verification and regression management. Familiarity with low-power verification methodologies and UPF/CPF flows. Ability to work in cross-functional teams and deliver high-quality verification solutions.
    $119k-162k yearly est. 1d ago
  • Real Estate/ Construction Marketing Manager - Fulltime and Onsite - San Jose, CA

    Comrise 4.3company rating

    San Jose, CA job

    Job Title: Marketing Manager Term: Full time and Permanent Pay Ranges: $110,000 - $140,000/year Team Structure: Initial hire (0-1 direct reports), supporting the sales team Note: The client in in ADU industry. We need someone who has worked in Real Estate/ Building Construction and the like) Role Overview As Marketing Manager, you will be a key driver of our lead generation and sales enablement efforts. You'll partner with the Sales team to build a robust pipeline of qualified leads, design and execute trade shows and offline events, and coordinate marketing initiatives that strengthen company's brand presence and customer acquisition. You will operate in a hands-on capacity-setting strategy, executing campaigns, measuring outcomes, and optimizing continuously. Key Responsibilities Develop and execute a marketing strategy tied to sales targets and lead generation goals (volume, quality, conversion). Partner with the Sales team on lead hand-off processes, lead nurturing flows, and conversion tracking. Plan, coordinate and execute trade shows, conferences, home-building / ADU-industry events, open houses, customer-story showcases, and other offline marketing activities. Manage end-to-end event logistics: booth design, collateral development, vendor coordination, staffing plans, budget management, on-site execution and post-event follow-up. Create and oversee marketing collateral, presentations, brochures, signage, direct mail, event swag and other offline assets; ensure brand consistency and high-quality creative output. Establish and optimize lead-capture mechanisms at events, measurement frameworks, and reporting dashboards. Work cross-functionally with internal teams (sales, operations, design, product) to align messaging, value proposition, customer experience and marketing outcomes. Monitor, analyze and report on marketing metrics (lead volume, cost per lead, pipeline conversion, ROI of events) and provide actionable insights and recommendations for continuous improvement. Stay current on industry marketing trends, offline/experiential marketing best practices, competitive landscape and new event opportunities. Provide leadership and mentoring as the team grows (0-1 direct report for now), gradually building out capabilities for lead generation and event marketing. Qualifications 7+ years of marketing experience with a strong focus on lead generation, event/trade-show marketing, and offline/experiential marketing programs. Proven track record of partnering with sales teams and contributing to measurable revenue or pipeline results. Hands-on experience planning and executing large-scale trade shows/events, including budgeting, logistics, vendor coordination, staffing and follow-up. Excellent project management skills, high attention to detail, ability to manage multiple initiatives simultaneously and meet deadlines. Strong analytical capabilities: comfortable with marketing metrics, data-driven decision-making, dashboards, ROI tracking and reporting. Excellent verbal and written communication skills: able to craft compelling messaging and collaborate cross-functionally. Creative mindset with ability to think strategically and execute tactically-comfortable in a fast-paced environment and building from ground up. Self-starter mentality, with leadership presence even without large team structure; ability to mentor and grow a team in the future. Adept at using marketing tools and technologies (CRM integration, event management platforms, lead capture systems). Willingness to be on-site in San Jose, CA and travel to events as required. Benefits: Insurance, Health, Dental, Vision, and PTO, Sick Leave, National Holiday.
    $110k-140k yearly 4d ago
  • Quality Validation Engineer (USC/GC/EAD)

    Raas Infotek 4.1company rating

    San Diego, CA job

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title : Quality Validation Engineer (USC/GC/EAD) Mode : Contract Type : C2C/W2 Job Description : Product software as a medical device - verification and validation activities for new products (Quality Engineer supporting the R&D team). Medical device - R&D product software . resource shall have a background in the medical/pharma domain. resource shall have product software validation experience and a minimum of 2 to 3 years of experience in Quality. shall have experience as a Software Quality Engineer or Validation Engineer and Quality Engineer. Job Summary: Provides technical and quality system guidance related to establishing product software as a medical device requirements. Provide quality oversight for product software as a medical device verification and validation activities for new products in accordance with design planning procedures. This includes, but is not limited to, reviewing and approving software test case protocols and reports, review of software development plans, and review of other system and software documentation. Leads meetings to prioritize, review and/or approve of action plans for addressing issues captured in problem resolution systems during development. Leads risk evaluation and associated management activities related to product software development including Risk assessments (e.g. FMEA), product risk analysis, and mitigation of software issues. Participates in technical and management reviews to ensure design plans, product design and deliverables related to product software are met. Represent the quality engineering function for the review and approval of designated design controls. May provide quality oversight for non-product software validation by assessing the need for validation and preparing and/or supporting protocols, reports and other documentation as required. May be involved with supporting product cybersecurity assessments in conjunction with a cross-functional team Complies with US FDA regulations, other country regulatory requirements, company policies, and procedures. Maintains a strong, collaborative partnership with cross functional team members especially with software supplier. Works as an individual contributor and may provide guidance of other QE team members. -- -- Thank you, Deepak Singh Email: ****************************
    $78k-103k yearly est. 1d ago
  • Web Application Penetration Tester

    Buxton Consulting 4.3company rating

    Pleasanton, CA job

    The Web Application Penetration Tester will perform the manual penetration testing of mission critical web application to discover vulnerabilities and propose remediations to the development team. The Web Application Penetration Tester is expected to: Conduct penetration tests on web pages to identify and exploit security vulnerabilities. Document the findings and provide techniques and solutions to remediate vulnerabilities. Work closely with the development team to implement remediations/solution and verify fixes. Plan and manage all aspects of the penetration testing function. Mentor the development team in building and securing web applications using OWASP and other mainstream frameworks. Must-have Skills Advanced knowledge web application penetration testing. Extensive knowledge of and proven experience with penetration testing of web applications, and methods and frameworks for identifying and remediating vulnerabilities. In-depth knowledge of OWASP Top 10 and other frameworks. Proficient knowledge of Java, Spring, and Oracle. Working knowledge of Linux and Windows TECHNICAL KNOWLEDGE AND SKILLS: Advanced knowledge web application penetration testing. In-depth knowledge of OWASP Top 10 and other frameworks. Experience and willingness to work in a fast-paced environment. Development experience in an enterprise-class system with multi-tier architecture Proficient knowledge of Java, Spring, and Oracle. Working knowledge of Linux and Windows Extensive knowledge of and proven experience with penetration testing of web applications, and methods and frameworks for identifying and remediating vulnerabilities. Strong knowledge in project management practices and ability to document processes and procedures as needed.
    $94k-129k yearly est. 3d ago
  • Incident Manager

    Iopex Technologies 3.5company rating

    Santa Clara, CA job

    Job Title: Incident Manager Employment Type: Full-Time About the job We are seeking an experienced Incident Manager who is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive continuous improvement. Who we are iOPEX is a new-generation Digital services provider offering optimized Digital Engineering, Operations and Studio services. We are process innovators focused on extracting the best out of the investments that clients have already made. At iOPEX, we help companies realize that golden ratio where their technology and business are in complete synergy, making the company greater than the sum of its parts. Founded in 2009, the demand for our specialized process optimization and digital engineering services has helped us grow 60% YoY. We have over 3,000 employees across multiple offices in Americas, Europe and Asia. Key Responsibilities: Incident Management: Monitor, detect, and log incidents using ServiceNow. Classify and prioritize incidents based on impact and urgency. Lead and coordinate resolution efforts for P1 and P2 incidents. Ensure timely escalation and assignment to appropriate support teams. Maintain a general overview of incidents, focusing on restoration via workarounds or permanent fixes. Communication & Coordination: Act as the central point of contact during major incidents. Provide regular updates to stakeholders, including executives, technical teams, and business units. Facilitate knowledge transfer and hand-offs during major incidents. Root Cause Analysis & Reporting: Oversee post-incident reviews and root cause analysis (RCA). Generate incident reports, trend analysis, and performance metrics. Ensure completeness and accuracy of closed incidents. Process & Platform Improvement: Provide feedback to improve ServiceNow workflows and platform capabilities. Refine incident management policies and procedures. Collaborate with Problem, Change, and Release Management teams. Team Leadership & Training: Mentor and train incident analysts and support staff. Promote best practices and continuous learning within the team. Qualifications: 8+ years of experience in IT Incident Management, preferably in large-scale enterprise environments. Strong understanding of SaaS GTM processes ( Lead to Order) Strong hands-on experience with ServiceNow ITSM platform. Solid understanding of ITIL framework (Incident, Problem, Change Management). ITIL v3/v4 Foundation certification preferred. Excellent communication, coordination, and stakeholder management skills. Ability to lead cross-functional teams under pressure. Preferred Skills: Familiarity with monitoring tools and automation in incident detection. Strategic thinking and adaptability in dynamic environments.
    $104k-135k yearly est. 2d ago
  • Director of Customer success - Life sciences

    Zensar Technologies 4.3company rating

    San Mateo, CA job

    Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.
    $107k-145k yearly est. 2d ago
  • Wireless Network Engineer

    Take2 Consulting, LLC 3.7company rating

    San Jose, CA job

    This role involves designing, deploying, and optimizing enterprise wireless networks utilizing Cisco Meraki and Juniper Mist platforms. The Wireless Design Engineer will lead wireless architecture development, perform wireless surveys, and deliver secure WLAN solutions across various environments, ensuring high performance and scalability. Onsite Requirements This role is onsite in Santa Clara, CA, requiring presence five days per week. Responsibilities Design, implement, and support enterprise WLAN solutions using Cisco Meraki and Juniper Mist. Conduct predictive, active, and passive wireless surveys utilizing tools such as Ekahau or AirMagnet. Develop and maintain wireless architecture documentation including high-level and low-level designs. Perform RF design, channel planning, and power tuning to optimize performance and capacity. Lead wireless network deployments, upgrades, and ongoing optimization processes. Monitor and troubleshoot wireless networks using Meraki Dashboard and Mist AI analytics. Implement WLAN security features such as WPA2/WPA3-Enterprise, 802.1X, and RADIUS, along with VLAN segmentation and QoS strategies. Qualifications At least 5 years of relevant experience in wireless network design and deployment. Proven expertise with Cisco Meraki and Juniper Mist wireless platforms. Experience conducting wireless surveys and RF planning. Strong understanding of WLAN security protocols, VLAN configuration, and network troubleshooting. Ability to develop detailed architecture documentation. Familiarity with wireless monitoring and analytics tools. Desired Skills Experience with wireless capacity planning and performance tuning. Knowledge of additional wireless security standards and network segmentation strategies. Prior experience working in corporate, campus, or distributed environments.
    $103k-137k yearly est. 5d ago
  • Business Systems Product Manager

    The Judge Group 4.7company rating

    Elk Grove, CA job

    This is a direct hire opportunity and hybrid to Elk Grove, CA Product experience is required. Microsoft Dynamics experience is required. Responsibilities - Other duties may be assigned: · Build, enhance and maintain business systems / solutions used to manage the internal business processes (e.g. billing, subscription services, customer support activities, etc.). · Work directly with internal customers to perform discovery and requirements gathering activities. · Write epics and user stories and prioritize backlog based on product strategy and vision. o Create detailed documentation and requirements that will be used by the system architects, developers and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc. · Work with internal customers and technology teams to gather and analyze internal product feedback. o Document and analyze product feedback for defects to be remediated and new functionality to be developed. · Collaborate with the Business leadership to assess, determine and document product development priorities. · Drive the delivery of valuable, usable and feasible solutions. o Understand complex systems, functionality, datasets, API services, data flows, etc. so that he/she can identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business. · Set the vision for product development and create product roadmaps. · Work with cross-functional teams to align efforts and evangelize the product strategy throughout the organization. o Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges and describe the current and future system functionality. · Partner with 3rd parties to extend product offerings. · Assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes. · Act as a scrum Product Owner in absence of a formal Product Owner. · Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization. · Help define product KPIs and participate in the monitoring and reporting of the data. · Attend release sessions and provide Go/No-Go decision within the process. · Perform Business Analyst responsibilities in absence of an assigned Business Analyst. Position Requirements: · BA/BS Bachelor's Degree · 3+ years of professional experience in Product Management or Product Development · 2+ years of managing cross-functional teams · Demonstrated ability to perform thorough discovery activities, translate information into customer needs and create meaningful requirements · Professional Agile experience, including story writing and backlog prioritization/management · Excellent communication and presentation skills · Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus
    $124k-168k yearly est. 2d ago

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