How To Become A Voice Engineer: What It Is and Career Path

What is a voice engineer and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Dr. Bobby Roohparvar Ph.D.

The primary role of voice engineers is to ensure voice-over-internet protocols are functioning efficiently. They oversee and maintain telecommunications infrastructure and its related software, including call management systems, VoIP, video conferencing, voice mail, and other telephony and network applications.

They manage the performance of voice systems and perform traffic analysis and capacity planning to sustain quality. Also, they work with vendors to receive support, resolve issues and keep themselves updated about the latest technologies and versions. Besides, they monitor and update key performance indicators. Additionally, they train and mentor IT and non-IT professionals.

Most employers are seeking candidates with a bachelor's degree in a relevant engineering field and proven experience in a similar role. Candidates must have analytical, communication, programming, and problem-solving skills. You must be conversant with computer networking protocols, like IPv6, DNS and the likes, and cloud-based voice services. Voice engineers are paid $88,956 annually. Their salary varies from $58,000 to $136,000.

What general advice would you give to a voice engineer?

Dr. Bobby Roohparvar Ph.D.

Professor of Computer Science and Computer Engineering, California State University - East Bay

*The anxiety of AI is likely to change the landscape of computer networking, is a real threat but in my opinion, it won't eliminate the need for human network engineers. The focus will likely shift towards more strategic tasks, complex problem-solving, and leveraging AI tools to improve network efficiency and security.*

*Here again, I will explain in more detail about the expectation and future of Comp. Network Eng.*

* 1. AI Augments, Not Replaces: While AI can automate some network tasks, like data analysis and basic troubleshooting, it won't replace the need for human network engineers. It will increase the productivity for sure; Complex problem-solving, strategic decision-making, and human judgment are still crucial in network management. AI will likely become a valuable tool that assists network engineers in their tasks, making them more efficient.*

*2. Growing Demand: Our reliance on technology and data is constantly increasing. Businesses and organizations need secure, reliable networks to function. This necessitates a skilled workforce to design, implement, maintain, and secure these networks. The demand for qualified network engineers is expected to grow in the coming years.*

*In our technology horizon, I can see the quantum internet coming and I can see the demand for network engineering accelerate.*

*3. Diverse Skillset: A strong foundation in computer networking equips you with a versatile skillset. You'll understand network protocols, security concepts, and troubleshooting methodologies. These skills are valuable across the IT field and can be applied to areas like cloud computing, data center operations, or even cybersecurity. Data Centers for AI are becoming a huge opportunity for Comp Network Eng.*

ScoreVoice EngineerUS Average

Salary

7.2

Avg. Salary $92,457

Avg. Salary $59,228

Stability level

5.7

Growth rate 5%

Growth rate 0.3%

Diversity

3.6

Race

American Indian and Alaska Native 0.32%

Asian 10.32%

Black or African American 9.98%

Hispanic or Latino 14.04%

Unknown 4.47%

White 60.87%

Gender

female 17.31%

male 82.69%

Age - 45

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 45

Stress level

5.7

Stress level is manageable

7.1 - high

Complexity level

7.7

Complexity level is challenging

7 - challenging

Work life balance

5.9

Work life balance is fair

6.4 - fair

Key steps to become a voice engineer

Explore voice engineer education requirements

Most common voice engineer degrees

Bachelor's

60.5 %

Associate

23.2 %

Master's

7.6 %

Start to develop specific voice engineer skills

Skills	Percentages
Unity	9.85%
VoIP	8.76%
Unified Communications	6.94%
QoS	6.18%
Cisco Unity	4.11%

Research voice engineer duties and responsibilities

Manage the upgrade of the enterprise CTI system (Quintus/Avaya).
Implement IVR system fully and achieve considerable positive impact on caller satisfaction.
Experience providing and implementing network infrastructures and developing, operating, and managing a VoIP environment.
Integrate the UC phone system with TDM PBX currently in use and design dial plan architecture to prevent overlapping extensions.

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