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Become A Voice Engineer

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Working As A Voice Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $97,020

    Average Salary

What Does A Voice Engineer Do At Concur

* Team with other Business units and technical staff supporting the enterprise to evolve and maintain Concur's worldwide voice network.
* Troubleshoot complex multi-area issues to identify root cause and corrective action
* Lead the planning of incremental improvements, implementation, and maintenance of the enterprise voice network.
* Primarily focusing on support of converged technologies and applications with an emphasis on Cisco CUCM, UCS systems.
* Integrate IM/Chat with Voice System for status and UC Collaboration needs
* Setup, Configuration and support of SIP and TDM trunks and clients
* Support Voice Messaging Systems and transmission hardware as well as intra campus transmission circuits and termination hardware.
* Provide Project Management for site upgrades, local and remote system installations and new Program start-ups.
* Experience interfacing with LEC/IXC account reps and technical liaisons.
* Develop strategic telephony and collaboration plans that optimize business collaboration across the Concur enterprise and with suppliers and customers.
* Design and oversee implementation of enterprise voice/data networks (WAN, MAN, LAN, WLAN, Internet).
* Resolve critical network problems.
* Monitor and analyze applications data and voice network traffic to characterize performance and predict impacts due to network changes.
* Provide communications technology consulting expertise to Concur.
* Provide Business Application Support to end users.
* Mentor junior/associate engineers.
* Be aware of, and comply with, all corporate policies

What Does A Voice Engineer Do At at&T

* Maintaining data, voice and/or video network hardware and systems;
* Investigating and resolving network and hardware matters of significance;
* Researches, analyzes, isolates and resolving errors;
* Assesses and updates older networks as needed and in accordance with specified plans.
* Providing escalated Tier
* and Tier
* technical support on data, voice or video networks;
* Answers technical questions; recommends and Implementing approved course of action.
* Installing network applications on network servers or voice equipment; Maintaining, tests, researches and resolving problems.
* Designs, Implementing and Maintaining various networks such as LAN, CAN, and voice systems in accordance with specified requirements.
* Preparing data or voice network diagrams and drawings to document and assist in communicating current operational status of networks.
* Performing data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance.
* Serves as a role model to less experienced personnel.
* Experience with installation and configuration of any levels of network devices, such as VoIP switches, VoIP gateways and Session Border Controllers, firewalls, switches, routers, and cabling, Must have demonstrated experience with Cisco Unified Communication Manager and networking

What Does A Voice Engineer Do At Collabera

* Provides second/third level technical support for Enterprisevoice technologies to customers, partners, account teams, and otherTechnical Assistance Center engineers.
* Applies analytical skills and technical knowledge to solveproduct and network problems of moderate to high complexity.
* Provides technology/product training and intellectualproperty material as required.
* Acts as focal point for large account network problemresolution.
* Effectively utilizes moderate to complex lab setups torecreate and solve problems.
* Submits complete and correct bug reports in area ofexpertise.
* Ability to determine root cause and resolution for previouslyunknown problems.
* Interacts across TAC/HTTS/ROS teams and development teams atpeer level.
* Acts as a technical expert and provides support on a globalbasis

What Does A Voice Engineer Do At Occidental Petroleum

* Provide tier 3 support and training for Cisco VoIP and legacy PBX telephone systems.
* Responsible for installing, troubleshooting, programming and repairing desk phones.
* Maintain the telephone system including patching and upgrading equipment and software.
* Migrate sites from legacy PBX to Cisco VoIP.
* Recommend, specify and justify telephone service changes and upgrades to our customers.
* Help Accounts Payable audit telephone and data services and communicate with vendors to correct billing issues and obtain change of service when warranted.
* Responsible for circuit management and contract lifecycle for voice services.
* Work with Oxy Supply Chain department and vendors to draft contracts and procure equipment and services for telephone systems.
* Responsible for telephone system usage reports and creating and posting documentation on a shared collaboration platform.
* Work closely with telecom carriers, vendors and the business units to set and coordinate the future direction of the voice systems and identify opportunities for enhancements.
* Bachelor's degree in Computer Science, MIS or equivalent.
* years experience with voice systems including Cisco VoIP and legacy PBX.
* Working knowledge of Cisco Call Manager, Video Endpoints, IP Communicator, Unity Connection Voice Mail, Media Sense, Cisco Unified Contact Center Express, Cisco Emergency Responder, Akkadian Labs Console, Singlewire InformaCast, NICE
* Perform, Voice Circuit and System Inventory, and SRST Management.
* Must have an aptitude to learn new applications.
* Analytical, problem solving, excellent verbal and written communication skills.
* Strong work ethic - willing to take on unique challenges and work through to completion.
* Interpersonal skills and willingness to share information and knowledge.
* Must possess a driver license and be able to drive to other Oxy locations when required.
* Must be able to work in confined spaces as needed

What Does A Voice Engineer Do At Mercy Health

* Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met
* Provide training and mentoring on technologies to peers and colleagues
* Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise wide deployments
* Engage in tier 3 and tier 4 troubleshooting on issues identified with deployed services, providing resolution and remediation
* Perform tasks related to the operation, servicing, trouble shooting, and administration of platform technologies:
* Datacenter networking platforms
* Datacenter voice platforms
* Distribution layer networking platforms
* Enterprise Wireless
* Cisco products including UCCX, UCCE, CUCM, Security Appliances, Nexus and other core route/switch products
* Multi Datacenter high availability and load balancing
* External access technologies
* Name Resolution
* Virtualization platforms
* WAN Communications and QOS

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How To Become A Voice Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.


Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.


Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Voice Engineer jobs

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Voice Engineer Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Carrier

  • French

  • Chinese

  • Mandarin

  • Arabic

  • Italian

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Voice Engineer

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Voice Engineer Education

Voice Engineer

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Real Voice Engineer Salaries

Job Title Company Location Start Date Salary
Voice Engineer Barclays Capital Services Inc. Jersey City, NJ Apr 08, 2013 $134,250 -
Network Voice Engineer CDW Technologies, Inc. Herndon, VA May 12, 2011 $120,000
Ccie Voice Engineer Data Processing Sciences Corp. Cincinnati, OH Oct 01, 2013 $120,000 -
Cisco Voice Engineer Staples, Inc. Framingham, MA May 13, 2011 $116,781
Ccie Voice Engineer Data Processing Sciences Corp. Cincinnati, OH Oct 01, 2010 $110,000 -
Voice Engineer LKQ Corporation Nashville, TN Jun 18, 2016 $105,000
Voice Engineer Optech, LLC Auburn Hills, MI Oct 18, 2013 $93,915
Voice Engineer Optech, LLC Auburn Hills, MI Oct 19, 2013 $93,915
Network Voice Over IP Engineer Dimension Data North America Auburn, WA Aug 22, 2016 $90,272 -
Cisco Voice Engineer Resource Logistics, Inc. Bristol, CT Oct 31, 2016 $90,000
Wireless Voice Over Internet Protocol Engineer NTT Multimedia Communications Laboratories, Inc. San Mateo, CA Sep 15, 2010 $87,647
Voice Engineer, TIS Spectrum Health System Kentwood, MI Jul 19, 2010 $86,549
Voice Engineer LKQ Corporation Nashville, TN Jun 17, 2013 $85,000
Voice Engineer LKQ Corporation Nashville, TN Nov 12, 2014 $85,000
Network Voice Engineer Berbee Information Networks Corporation Brooklyn Park, MN Dec 11, 2009 $83,250
Voice Engineer Bailey Computing Technologies, Inc. Johnson City, TN Jan 17, 2011 $75,000
Voice Engineer Bailey Computing Technologies, Inc. Johnson City, TN Dec 30, 2010 $75,000
Voice CPE Engineer Megapath Corporation Seattle, WA Oct 01, 2012 $72,000
Voice Engineer IBM India Private Limited San Ramon, CA Dec 01, 2011 $68,578
Cisco Voice Engineer Spinsci Technologies, LLC Irving, TX Sep 09, 2013 $68,162 -
Voice Engineer Tvisha Technologies Inc. Edison, NJ Sep 27, 2016 $68,000
Voice Engineer Tvisha Technologies Inc. Edison, NJ Aug 24, 2016 $68,000
Voice Engineer Tvisha Technologies Inc. Morristown, NJ Aug 24, 2016 $68,000
Voice Engineer First National Bank of Omaha Omaha, NE Mar 30, 2015 $66,000
Voice Engineer First National Bank of Omaha Omaha, NE Dec 15, 2012 $66,000
Uc/Voice Engineer Kairos Technologies, Inc. Charlotte, NC Aug 23, 2016 $65,042
Network-Voice Engineer Broadsoft, Inc. Sunnyvale, CA Feb 09, 2016 $65,042
Ccna Voice Engineer Jupiter Software Solutions Inc. Plano, TX Sep 16, 2014 $65,000
Ccna Voice Engineer Jupiter Software Solutions Inc. Frisco, TX Sep 01, 2015 $65,000

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Top Skills for A Voice Engineer


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Top Voice Engineer Skills

  1. Voip
  2. IP Phones Telephony
  3. CUC
You can check out examples of real life uses of top skills on resumes here:
  • Configured Network Time Protocol to synchronize time on all Cisco Phones and other network devices for VOIP infrastructure.
  • Configured dial patterns in CUCM and tested route plane to ensure connectivity.
  • Redesigned the Dial Plan while implementing a SIP Voice Network eliminating hundreds of route patterns.
  • Led design team locally for switch over from outdated Siemens PBX to new VoIP Avaya PBX.
  • Installed Cisco Call Manager 4.0 on Windows 2000 and 4.3 on Windows 2003 and Unity on Exchange Servers.

Top Voice Engineer Employers

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