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Voice engineer skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Shivendra Panwar,
Dr. Heidrun Schmitzer
Below we've compiled a list of the most critical voice engineer skills. We ranked the top skills for voice engineers based on the percentage of resumes they appeared on. For example, 9.8% of voice engineer resumes contained unity as a skill. Continue reading to find out what skills a voice engineer needs to be successful in the workplace.

15 voice engineer skills for your resume and career

1. Unity

Unity is a universal power word that has the same meaning of strength for everyone, regardless of race, nationality, or gender. It connotes equality, togetherness or oneness, and synchronized thinking and opinions to ultimately achieve a specific goal or mission.

Here's how voice engineers use unity:
  • Installed and configured Various Unified Communications applications like Unified Communications Manager, Unity Connection and Unified Presence.
  • Customized Unity call handlers and directory handlers to customer standards and requirements.

2. VoIP

Here's how voice engineers use voip:
  • Advanced knowledge of maintaining and troubleshooting VOIP communication systems.
  • Project manages assigned tasks within Telecommunications VoIP network.

3. Unified Communications

Here's how voice engineers use unified communications:
  • Traveled to various location throughout Illinois to deploy/implement Unified Communications to clients.
  • Implemented and supported various Cisco Unified Communications Systems for various organizations.

4. QoS

Here's how voice engineers use qos:
  • Configure Quality of Service (QoS) for Cisco routers and switches based on experience and Cisco's best practices.
  • Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.

5. Cisco Unity

Here's how voice engineers use cisco unity:
  • Support and maintenance for IP telephony via Cisco Unity/Call manager 5.x/6.x/7.x for more than 9,500 users at 2 locations.

6. Jabber

Here's how voice engineers use jabber:
  • Performed step by step configuration from Cisco Unified Communication Manager to Presence and complement troubleshoot ticket for Jabber.
  • Assign extensions and create Cisco Unified Client Services Framework for each user, create End User Profile for Jabber.

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7. BGP

The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.

Here's how voice engineers use bgp:
  • Configured networks using routing protocols such as RIP, OSPF and BGP.
  • Configured MPLS circuits for three sites, worked with the provider in order to turn up the BGP neighbor's.

8. MPLS

Here's how voice engineers use mpls:
  • Assisted in activation of WAN (MPLS) and PSTN (PRI, FXO, and FXS).
  • Assess current network needs, order required T1/PRI, POTS lines, MPLS, DS3 & T1's.

9. Switches

Here's how voice engineers use switches:
  • Experience configuring Cisco switches and routers
  • Configured and deployed SAN infrastructure utilizing fiber-channel design with Cisco 9500 Series MDS switches to support IBM Shark SAN Server.

10. Servers

Servers are computers or systems that provide services to other computers known as clients connected to them via a network. The services can range from data, resources, programs, or any other service that has to do with computing and computers.


It may also refer to someone at a restaurants that delivers the food to patrons from the kitchen.

Here's how voice engineers use servers:
  • Experience with implementation and management of Cisco Call Manager servers.
  • Implemented security features using IDS/IPS intrusion detection software, SSL on Web servers, Self-sign digital certificates, access control lists.

11. Voice Gateways

Voice gateways are components that facilitate translation between various kinds of networks, such as VoIP (voice over internet protocol) and PSTN (public switched telephone network). They also function as an interfacing device between VoIP and devices such as fax machines and alarm systems.

Here's how voice engineers use voice gateways:
  • Experience in administering, engineering and supporting Cisco voice gateways.
  • Maintain Cisco voice gateways, CallManager and CallManager Express

12. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how voice engineers use visio:
  • Prepared Visio diagrams, developed IP addressing structure, researched and recommended appropriate switching and routing equipment for procurement.
  • Provide correspondence to employees via Microsoft Office Suite; Excel, Visio, PowerPoint and Microsoft Word.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how voice engineers use vpn:
  • Configure VPN and SSL for tunnels and remote access.
  • Configure Site to Site VPN between various locations, Active Directory (AD) administra-tion including Group Policy administration.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how voice engineers use windows:
  • Perform troubleshooting to fix initial minor problems with Unix and MS Windows systems and applications.
  • Installed Windows Server 2000, Windows Server 2003 and Windows Server 2008 operating systems.

15. UC

Here's how voice engineers use uc:
  • Resolved and supported complex UC production issues including strategic capacity management and planning.
  • Resolve operational issues involving Cisco Voice infrastructure and all UC applications.
top-skills

What skills help Voice Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on voice engineer resumes?

Shivendra PanwarShivendra Panwar LinkedIn profile

Professor, New York University

In my opinion, mathematical skills, coding skills, and the ability to communicate effectively and succinctly are an unbeatable combination. Some awareness of business issues is essential. Being aware of larger societal issues, including ethics, is very important.

What soft skills should all voice engineers possess?

Dr. Heidrun Schmitzer

Professor and Chair, Xavier University

Communication, teamwork.

What voice engineer skills would you recommend for someone trying to advance their career?

Todd AllenTodd Allen LinkedIn profile

Professor and Chair, University of Michigan - Ann Arbor

- analyzing systems, including technical and social implications, of engineering solutions

What type of skills will young voice engineers need?

John RingJohn Ring LinkedIn profile

Director Engineering Outreach, Elon University

While our universities consistently educate engineering students with hard skills and strong engineering fundamentals, tomorrow's engineers need to be strong communicators, collaborators, and critical thinkers. Our professional environments are filled with data and information, and the constraint is typically how much time individuals can dedicate to solving a problem. At Elon University, we educate tomorrow's engineers to have the hard skills necessary to analyze the information and situations, apply critical thinking techniques to determine ways to solve the issue, and then concisely and efficiently communicate with colleagues as solutions are being set in motion.
Do you want to know more?
Read more about what experts have to say about voice engineer

List of voice engineer skills to add to your resume

Voice engineer skills

The most important skills for a voice engineer resume and required skills for a voice engineer to have include:

  • Unity
  • VoIP
  • Unified Communications
  • QoS
  • Cisco Unity
  • Jabber
  • BGP
  • MPLS
  • Switches
  • Servers
  • Voice Gateways
  • Visio
  • VPN
  • Windows
  • UC
  • IM
  • UCCE
  • Project Management
  • IOS
  • Technical Support
  • DNS
  • Linux
  • CUC
  • Lan
  • Voice Systems
  • IVR
  • ACD
  • DHCP
  • CMS
  • MGCP
  • Cisco Ucs
  • Video Conferencing
  • Wireshark
  • Telecommunication
  • CVP
  • Voice Network
  • OSPF
  • Cisco Voip
  • Dial Plan
  • Phone System
  • Search Spaces
  • Analog
  • ISDN
  • H323
  • PSTN

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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