What does a voice engineer do?
A voice engineer is responsible for evaluating the efficiency and performance of voice over internet protocols (VoIP) to support the optimization of system networks for operations. Voice engineers design and manage the features of the VoIP and ensure that the transmissions meet the quality standards and specifications. They also run multiple diagnostic tests for the networks and recommend technical solutions for faster information processing to avoid operational delays and downtimes. A voice engineer must have excellent communication and technical skills to recognize failures and inconsistencies and maintain the safety and security across the networks.
Voice engineer responsibilities
Here are examples of responsibilities from real voice engineer resumes:
- Manage the upgrade of the enterprise CTI system (Quintus/Avaya).
- Implement IVR system fully and achieve considerable positive impact on caller satisfaction.
- Experience providing and implementing network infrastructures and developing, operating, and managing a VoIP environment.
- Integrate the UC phone system with TDM PBX currently in use and design dial plan architecture to prevent overlapping extensions.
- Configure, upgrade and troubleshoot Cisco unity connection.
- Enable remote users to access corporate LAN with VPN connectivity.
- Administer all Cisco UC and UCCE operational bug updates and upgrades.
- Program ISDN trunking and circuits within PBX in support of VTC capabilities both secure and non-secure.
- Provide network and host base security, incident response, firewall and VPN management and administration.
- Experience with and the ability to implement, configure, and troubleshoot MPLS technologies including MPLS VPN's/EoMPLS.
- Provide implementation guidance for multiple centralize Avaya platforms including configuration of trunks, gateways, QoS, and dial plans.
- Oversee the routing fabric using OSPF/EIGRP/BGP and MPLS.
- Enforce adherence to corporate SCADA standards
- Document SCADA systems per establish procedures.
- Review QoS policies and configurations for network team members.
Voice engineer skills and personality traits
We calculated that 10% of Voice Engineers are proficient in Unity, VoIP, and Unified Communications. They’re also known for soft skills such as Detail oriented, Leadership skills, and Analytical skills.
We break down the percentage of Voice Engineers that have these skills listed on their resume here:
- Unity, 10%
Installed and configured Various Unified Communications applications like Unified Communications Manager, Unity Connection and Unified Presence.
- VoIP, 9%
Advanced knowledge of maintaining and troubleshooting VOIP communication systems.
- Unified Communications, 7%
Traveled to various location throughout Illinois to deploy/implement Unified Communications to clients.
- QoS, 6%
Configure Quality of Service (QoS) for Cisco routers and switches based on experience and Cisco's best practices.
- Cisco Unity, 4%
Support and maintenance for IP telephony via Cisco Unity/Call manager 5.x/6.x/7.x for more than 9,500 users at 2 locations.
- Jabber, 3%
Performed step by step configuration from Cisco Unified Communication Manager to Presence and complement troubleshoot ticket for Jabber.
Common skills that a voice engineer uses to do their job include "unity," "voip," and "unified communications." You can find details on the most important voice engineer responsibilities below.
Detail oriented. The most essential soft skill for a voice engineer to carry out their responsibilities is detail oriented. This skill is important for the role because "computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together." Additionally, a voice engineer resume shows how their duties depend on detail oriented: "monitor system capacities and provide detailed statistics regarding network performance as well as internal/external voip system component performance. "
Leadership skills. Many voice engineer duties rely on leadership skills. "many computer network architects direct teams of engineers, such as computer hardware engineers, who build the networks they have designed.," so a voice engineer will need this skill often in their role. This resume example is just one of many ways voice engineer responsibilities rely on leadership skills: "imparted technical leadership for medical clinics projects and aided clients in managing voice and data network infrastructure. "
Analytical skills. This is an important skill for voice engineers to perform their duties. For an example of how voice engineer responsibilities depend on this skill, consider that "computer network architects have to examine data networks and decide how to best connect the networks based on the needs and resources of the organization." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a voice engineer: "worked with vendors to resolve voice/data issues with wan, mpls, pri, pstn issues. ".
The three companies that hire the most voice engineers are:
- UnityPoint Health7 voice engineers jobs
- Marco7 voice engineers jobs
- Bank of America6 voice engineers jobs
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Compare different voice engineers
Voice engineer vs. Lead data architect
Lead Data Architects are experienced employees who manage the data architecture needs of the company. They also manage the data architects who fulfill these needs. They are in charge of creating data management systems based on the requirement of the company. They work hand in hand with data engineers and information technology professionals to create these systems. Lead Data Architects design data systems based on the internal and external data sources of the company. They would then create a blueprint to centralize these systems to streamline the different processes of the company.
These skill sets are where the common ground ends though. The responsibilities of a voice engineer are more likely to require skills like "unity," "voip," "unified communications," and "qos." On the other hand, a job as a lead data architect requires skills like "analytics," "data management," "java," and "data governance." As you can see, what employees do in each career varies considerably.
Lead data architects really shine in the technology industry with an average salary of $114,504. Comparatively, voice engineers tend to make the most money in the technology industry with an average salary of $99,614.lead data architects tend to reach higher levels of education than voice engineers. In fact, lead data architects are 17.0% more likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.Voice engineer vs. Noc analyst
A Network Operation Center (NOC) analyst works on ensuring the stability and working order of all network connections used in a company. The position is essential for companies that require fast-paced communication in both internal and external affairs. Companies like customer support centers, online services, and the like require someone who will inspect, monitor, troubleshoot, and upgrade all vital network and IP connections used in a company. A network operation center analyst should be highly knowledgeable in network engineering and relative fields of study.
Each career also uses different skills, according to real voice engineer resumes. While voice engineer responsibilities can utilize skills like "unity," "unified communications," "qos," and "cisco unity," noc analysts use skills like "network operations," "troubleshoot," "solarwinds," and "routers."
Noc analysts may earn a lower salary than voice engineers, but noc analysts earn the most pay in the technology industry with an average salary of $56,276. On the other hand, voice engineers receive higher pay in the technology industry, where they earn an average salary of $99,614.noc analysts earn similar levels of education than voice engineers in general. They're 3.4% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for voice engineers in the next 3-5 years?
Dr. Galen Duree
Head of the Department of Physics and Optical Engineering and Professor, Rose-Hulman Institute of Technology
Voice engineer vs. Lan analyst
A telecom analyst coordinates, reviews, and performs all the required telecommunications changes, adds, and moves. They coordinate, review, and perform repair services in all critical emergency cases. These professionals review, ascertain the accuracy and recommend payment of invoices delivered for services offered. Telecom analysts also oversee and coordinate the assigned telecommunication activities and recommend improvements to enhance the system's technical capabilities and minimize operating costs. Furthermore, they develop and maintain a preventative maintenance plan for all the company's owned telephone systems.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a voice engineer is likely to be skilled in "unity," "unified communications," "qos," and "cisco unity," while a typical lan analyst is skilled in "windows server," "network hardware," "pc," and "desktop support."
Lan analysts typically earn similar educational levels compared to voice engineers. Specifically, they're 0.9% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Voice engineer vs. Telecom analyst
Types of voice engineer
Updated January 8, 2025
