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Become A Voice Intercept Technician

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Working As A Voice Intercept Technician

  • $80,000

    Average Salary

What Does A Voice Intercept Technician Do At Raymond James

* Performs all break/fix and move/add/change/delete work related to telephony issues in the firm following established guidelines.
* Documents all new and changed processes and procedures.
* Creates technical documentation and maintains currency and accuracy.
* Monitors and responds to automated alerts, incident tickets and change orders related to branch or home office phone systems.
* Serves as point for escalated issues.
* Provides support and user administration for the phone recording system.
* Provides maintenance and troubleshooting support including patches, upgrades and hardware.
* Provides support and training to users in the firm on use of voice equipment and services.
* Coordinates vendor dispatch to remote locations for testing, repair and troubleshooting equipment, circuits and services.
* Leads automation and process improvement efforts for telephony and voice technologies.
* May lead small projects and/or support project work

What Does A Voice Intercept Technician Do At Sitel

* Under general supervision, responsible for tasks typically relating to equipment Hardware installs, Cabling adds move and changes for both Telephony and Networking teams.
* Basic PBX Administration associated with Stations and Trunking.
* Maintain documentation of voice network and work with voice engineering, and vendors to plan and implement voice solutions

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Top Skills for A Voice Intercept Technician

  1. Voip
  2. PBX
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Installed, operated and maintained REDCOM IGX (PBX) interfaced with Cisco Unified Communications Manager for VOIP telephony operation.
  • Assist customers in resolving trouble with various PBX, key system, voice mail and inside wiring issues.
  • Utilized Remedy reporting system for maintenance accountability and provided direct end user customer service.
  • Generated trouble tickets and escalated tickets when necessary to ensure a quick resolution.
  • Perform adds and changes to Nortel Symposium Contact Center call center platforms.

Voice Intercept Technician Demographics

Gender

Male

71.2%

Female

18.9%

Unknown

9.8%
Ethnicity

White

61.7%

Black or African American

13.0%

Hispanic or Latino

11.2%

Asian

10.3%

Unknown

3.8%
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Foreign Languages Spoken

Polish

25.0%

Carrier

25.0%

French

25.0%

Spanish

25.0%
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Voice Intercept Technician Education

Schools

George Mason University

12.0%

University of Phoenix

8.0%

Central Connecticut State University

8.0%

National Louis University

8.0%

State University of New York Oneonta

4.0%

University of Texas at Arlington

4.0%

State University of New York College at Old Westbury

4.0%

New York University

4.0%

Gwinnett Technical College

4.0%

Saint Petersburg College

4.0%

University of North Carolina at Greensboro

4.0%

Colorado Heights University

4.0%

Northeastern State University

4.0%

Tarleton State University

4.0%

Adelphi University

4.0%

Washington State University

4.0%

Edmonds Community College

4.0%

University of Maryland - University College

4.0%

Art Institute of Colorado

4.0%

Delgado Community College

4.0%
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Majors

Business

14.9%

Electrical Engineering Technology

10.4%

Information Technology

9.0%

Computer Science

7.5%

Computer Networking

7.5%

Electrical Engineering

6.0%

Computer Information Systems

4.5%

Information Systems

4.5%

Communication

4.5%

Accounting

4.5%

Psychology

3.0%

Drafting And Design

3.0%

Music

3.0%

Management Information Systems

3.0%

Philosophy

3.0%

Telecommunications Management

3.0%

Behavioral Sciences

3.0%

Counseling Psychology

3.0%

Science, Technology, And Society

1.5%

Management

1.5%
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Degrees

Bachelors

31.2%

Other

29.0%

Associate

17.2%

Masters

14.0%

Certificate

8.6%
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