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Top 41 Voice Intercept Technician Skills

Below we've compiled a list of the most important skills for a Voice Intercept Technician. We ranked the top skills based on the percentage of Voice Intercept Technician resumes they appeared on. For example, 10.4% of Voice Intercept Technician resumes contained Voip as a skill. Let's find out what skills a Voice Intercept Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Voice Intercept Technician:

1. Voip

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high Demand
Here's how Voip is used in Voice Intercept Technician jobs:
  • Installed, operated and maintained REDCOM IGX (PBX) interfaced with Cisco Unified Communications Manager for VOIP telephony operation.
  • Implemented new Voice over IP (VoIP) phone system using Cisco Call Manager.
  • Sole technical VoIP specialist on a remote site in Afghanistan, providing VoIP andVoice communication expertise to over 300 users.
  • Provided support in the decommissioning of the existing Avaya PBX for the upgrade to VOIP.
  • Experience with VOIP monitoring tools Prognosis and Reliatel Voice Engineering support to implement changes within the Cisco Unified Communications Manager.
  • Specialized in VoIP support with knowledge of Sonus switches as well as DMS, 5ESS and multiple voicemail platforms.
  • Certified on the Allworx phone system, and experienced in Avaya IP Office VoIP and digital systems.

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2. PBX

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high Demand
Here's how PBX is used in Voice Intercept Technician jobs:
  • Assist customers in resolving trouble with various PBX, key system, voice mail and inside wiring issues.
  • Performed PBX dial code table updates and firmware upgrades when needed.
  • Migrated Corporate office from Avaya PBX solution to Cisco Unified Communications Manager solutions.
  • Led installation of Avaya PBX Video and Data equipment and the maintenance of all PBX system upgrades and maintenance patches.
  • Support to administration and maintenance operations 24/7 on three PBX's and one Voice Mail system of 4,000 plus ports.
  • Managed the daily completion of all PBX voicemail and miscellaneous voice requests ensuring department service levels are maintained.
  • Reviewed Avaya PBX reports and programming for performance improvement opportunities and auditing of call routing.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Voice Intercept Technician jobs:
  • Utilized Remedy reporting system for maintenance accountability and provided direct end user customer service.
  • Provided over-the-phone customer service and troubleshooting for OptimumVoice service.

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4. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Voice Intercept Technician jobs:
  • Generated trouble tickets and escalated tickets when necessary to ensure a quick resolution.
  • Generate, update and close trouble tickets using BMP (Business Management Protocol).

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5. Telephony

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high Demand
Job type you want
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Internship
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6. Voice Systems

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high Demand
1 Voice Systems Jobs

No jobs at selected location

7. Nortel

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high Demand
Here's how Nortel is used in Voice Intercept Technician jobs:
  • Perform adds and changes to Nortel Symposium Contact Center call center platforms.
  • Perform all adds and changes to Nortel CallPilot voicemail and voicemail menus.

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8. T1

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high Demand
Here's how T1 is used in Voice Intercept Technician jobs:
  • Project lead while doubling remote circuit capacity by adding two T1 ISDN trunks.
  • Perform T1/T3 remote testing through the network, switch, and DAC's.

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9. OS

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high Demand
Here's how OS is used in Voice Intercept Technician jobs:
  • Work closely with vendor managers and business operations to coordinate changes and deployments both locally and remotely.
  • Diagnose and troubleshoot District voice network systems for the purpose of ensuring the availability of hardware and/or software applications as needed.
  • Install, maintain, and service Cisco desk phones, wireless phones, and all peripherals associated with Hospital communications.
  • Coordinated inventory shipping logistics and negotiate cost for shipping using United Parcel Service (UPS) as shipper vendor.
  • Order replacement cards for switches and work with OSWF tech to have defective cards returned and new cards seated.
  • Provided email software support on both Windows (95 and later) and Mac OS.
  • Install new phones and LAN lines across the base to essential/non essential customers on base.
  • Coordinate with other staff and outside contractors for the purpose of completing projects efficiently.
  • Investigate critical dates, enter log comments and post jeopardy codes.
  • Developed car system technological skills and knowledge for Hyundai KIA Motors Documented car system response and diagnosed performance issues
  • See Present position -Voice and Data Provisioning technician- Worked as a contractor and was subsequently rehired by CTC/One Communications.
  • Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for the project.
  • Service of NEC Crossbar Hotel Motel facilities for Hilton & Marriott chains.
  • Make all necessary cross connects to hardware from carrier's dmarc.
  • Test and turn-up including: Hosted customer/vendor Conference Bridge calls.

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10. SIP

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high Demand
Here's how SIP is used in Voice Intercept Technician jobs:
  • Install, troubleshoot and/or identify client systems issues on various voice platforms including VOIP and SIP messaging platforms.
  • Oversee VoIP stations and understand SIP Trunking.
  • Manage ISDN PRI trunk groups, signaling groups, SIP trunks, and toll free number routing.
  • Designed and implemented SIP connections for Audio and Video between Cisco Unified Communications Manager, Polycom DMA/RMX, and Microsoft Lync.

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1 SIP Jobs

No jobs at selected location

11. Isdn

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high Demand
Here's how Isdn is used in Voice Intercept Technician jobs:
  • Worked in a group environment trouble-shooting issues related to ISDN and analog phones using ProComm and 2nd Nature software programs.

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12. Desk Top TEL

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high Demand

13. Phone System

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average Demand
Here's how Phone System is used in Voice Intercept Technician jobs:
  • Performed telephone system moves, adds, and configuration changes for all local agents within agreed upon service level agreements.
  • Voice telephone systems technician for residential and commercial PBX telephone systems.
  • Performed maintenance on phone systems for D.C. government agencies.
  • Installed and programmed Cisco phone systems.
  • Provide day to day support for NEC / Northern Telecom phone systems.

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14. ACD

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average Demand
Here's how ACD is used in Voice Intercept Technician jobs:
  • Completed trouble tickets to support customers regarding moves, adds, changes, ACD, IVR, and V-mail.
  • Call is sent back to Cisco GW for center transfer .IP/ACD provides skill based routing to agents.
  • Managed SX2000 ACD system for the Help Desk and Prairie Fyre system for reporting.

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15. Technical Support

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average Demand
Here's how Technical Support is used in Voice Intercept Technician jobs:
  • Performed both telephone and on-site technical support for escalated technical issues.
  • Perform hands on voice technical support for clients.

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16. LEC

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average Demand
Here's how LEC is used in Voice Intercept Technician jobs:
  • Provided analysis of issues/concerns with telecommunication carriers and service providers to ensure telecommunication systems and circuits maintain optimal performance.
  • Research and analyze technical discrepancies across four legacy telecommunications companies after merger and acquisition.
  • Worked closely with telecommunications team in providing technical customer support to key clients.
  • Schedule and coordinate remote access testing, acceptance testing with the LEC and hot cuts.
  • Collected, recorded, and analyzed site information for data base records and work reports.
  • Engage with the Local Exchange Carrier (LEC) regarding outages and repairs.
  • Established best practices for identifying specific speech sounds and selecting them.
  • Certificate of Completion/Computer TRAINING Electronics, GPA: 3.7 - 1992
  • Escalate to LEC and supervisor to maintain prompt service delivery.
  • Processed ASR submissions to the LEC.
  • Developed and maintained the voice mail on-line training program, user community information web site and telecommunications department secure website.
  • Worked with LECs to coordinate dispatches and perform testing on circuits that are down or impaired.
  • Coordinated with PMO, telephone carrier, and onsite telecom team to complete telephony projects on time and within budget.

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17. Verizon

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average Demand
Here's how Verizon is used in Voice Intercept Technician jobs:
  • Work with VFO trouble systems at Verizon, AT&T, Fairpoint, BroadView and Frontier.

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18. IVR

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average Demand

19. US Army

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average Demand

20. Mail System

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average Demand

21. G3

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average Demand
Here's how G3 is used in Voice Intercept Technician jobs:
  • Install and maintain Avaya Systems ranging from Partner to G3's and their associated voicemail systems.

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22. MUX

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average Demand

23. PCS

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average Demand

24. Network Printers

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average Demand

25. Voice Switches

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low Demand
Here's how Voice Switches is used in Voice Intercept Technician jobs:
  • voice servers, PBX, voice switches, VOIP telephones, etc.)

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26. Activity Types

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low Demand

27. BCM

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low Demand

28. Communication Equipment

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low Demand
Here's how Communication Equipment is used in Voice Intercept Technician jobs:
  • Operated communication equipment for intelligence tasking, reporting and coordination.

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29. CPE

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low Demand
Here's how CPE is used in Voice Intercept Technician jobs:
  • Utilized telnet access to CPE to further trouble shoot issues.

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30. Translation Assistance

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low Demand
Here's how Translation Assistance is used in Voice Intercept Technician jobs:
  • Provided translation assistance to analysts.

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31. Daily Operations

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low Demand

32. Geographic Area

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low Demand
Here's how Geographic Area is used in Voice Intercept Technician jobs:
  • Identified languages spoken in an assigned geographic area and categorized voice signals by activity type.

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33. Systems Management

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low Demand

34. IPC

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low Demand

35. Search Spaces

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low Demand
Here's how Search Spaces is used in Voice Intercept Technician jobs:
  • Activated partitions and calling search spaces within the Cisco call manager software.

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36. Communication Systems

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low Demand

37. T-1

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low Demand
Here's how T-1 is used in Voice Intercept Technician jobs:
  • Support and test T-1,T-3 type Telecom Data services and circuits.

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38. Dacs

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low Demand

39. Transmission Modes

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low Demand
Here's how Transmission Modes is used in Voice Intercept Technician jobs:
  • Provided intelligence analysts information on changes in transmission modes, written reporting of collected intelligence, and translation assistance.
  • Recognized changes in transmission modes and techniques.

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40. Internal Departments

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low Demand
Here's how Internal Departments is used in Voice Intercept Technician jobs:
  • Partnered with internal departments and third-party carriers to minimize down time.

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41. Internal Customers

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low Demand

Voice Intercept Technician Jobs

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20 Most Common Skills For A Voice Intercept Technician

Voip

13.8%

PBX

11.0%

Customer Service

7.6%

Trouble Tickets

7.1%

Telephony

6.7%

Voice Systems

6.2%

Nortel

5.2%

T1

5.2%

OS

5.2%

SIP

4.3%

Isdn

3.8%

Desk Top TEL

3.3%

Phone System

2.9%

ACD

2.9%

Technical Support

2.9%

LEC

2.4%

Verizon

2.4%

IVR

2.4%

US Army

2.4%

Mail System

2.4%
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Typical Skill-Sets Required For A Voice Intercept Technician

Rank Skill
1 Voip 10.4%
2 PBX 8.2%
3 Customer Service 5.7%
4 Trouble Tickets 5.4%
5 Telephony 5.0%
6 Voice Systems 4.7%
7 Nortel 3.9%
8 T1 3.9%
9 OS 3.9%
10 SIP 3.2%
11 Isdn 2.9%
12 Desk Top TEL 2.5%
13 Phone System 2.2%
14 ACD 2.2%
15 Technical Support 2.2%
16 LEC 1.8%
17 Verizon 1.8%
18 IVR 1.8%
19 US Army 1.8%
20 Mail System 1.8%
21 G3 1.4%
22 MUX 1.4%
23 PCS 1.4%
24 Network Printers 1.4%
25 Voice Switches 1.4%
26 Activity Types 1.4%
27 BCM 1.1%
28 Communication Equipment 1.1%
29 CPE 1.1%
30 Translation Assistance 1.1%
31 Daily Operations 1.1%
32 Geographic Area 1.1%
33 Systems Management 1.1%
34 IPC 1.1%
35 Search Spaces 1.1%
36 Communication Systems 1.1%
37 T-1 1.1%
38 Dacs 1.1%
39 Transmission Modes 1.1%
40 Internal Departments 1.1%
41 Internal Customers 1.1%
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383 Voice Intercept Technician Jobs

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