Become A Voip Engineer

* Installation and configuration of Cisco switching and VOIP infrastructure across multiple enterprise environments/client locations, both remotely and on-site
* Perform basic configurations on server infrastructures (mixed virtualized and physical environments)
* Create and maintain detailed diagrams and technical documentation of enterprise voice networks
* Knowledge of TCP/IP, LAN, MPLS and general network theory required
* Provide timely and accurate status updates to customer contacts and management
* Partner and work with 3rd party teams and vendors
* Support/Troubleshooting
* Device maintenance/Updating
* Site moves and installations

* Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
* Evaluating compatibility of programs with existing hardware and/or software features.
* Development of protocols to support established standards.
* Improving operation and monitoring of advanced or complex features.
* Development of processes and interface requirements.
* Data development and definition of acceptance criteria.
* Gathers and updates necessary information and communicates to appropriate parties.
* Utilizes experience in order to identify problematic relationships.
* Anticipates, prevents and eliminates problems and creates efficient fixes.
* Facilitates elimination of problems and roadblocks before they occur.
* Works cross-functionally to accomplish assignments.
* Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
* Mentors less experienced members of the team.
* May assist in live site support and incident resolution that may include on-call rotation.
* Basic Qualifications Bachelor's Degree and at least 3 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High School Diploma/GED and at least 6 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
* Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
* Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
* Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
* Experience analysing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
* Willing to travel up to 10% of the time for business purposes (within state and out of state).
* Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, Mathematics.
* Experience identifying operational issues and recommending and implementing strategies to resolve problems.
* At least 3 years of experience in Voice Communications Systems At least 2 years of experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy
* SIP PROXY), in a SIP (Session Initiation Protocol) environment.
* Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution.
* Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
* At least 2 years of experience operating in a multi-site VoIP and Legacy Nortel PBX TDM environment.
* At least 2 years of experience with a telecommunications voice and data provider.
* At least 2 years of experience with configuration of Cisco Call Manager and Unity Voice Mail.
* Experience with Cisco UCS compute platform.
* Previous familiarity with Nortel Norstar KSU and 61C/81C phone systems a plus.
* Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools.
* Experience with Oracle (Acme packet) Session Border Controllers.
* Experience with Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence).
* Experience with VMware vCenter and ESXi Hypervisor.
* Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie.
* H.323, SIP, UDP, RTP).
* Associated topics: analog, antenna, cable technician, design engineer, electrical, electrical engineer, scada, soc, system engineer, test

* Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
* Evaluating compatibility of programs with existing hardware and/or software features.
* Development of protocols to support established standards.
* Improving operation and monitoring of advanced or complex features.
* Development of processes and interface requirements.
* Data development and definition of acceptance criteria.
* Gathers and updates necessary information and communicates to appropriate parties.
* Utilizes experience in order to identify problematic relationships.
* Anticipates, prevents and eliminates problems and creates efficient fixes.
* Facilitates elimination of problems and roadblocks before they occur.
* Works cross-functionally to accomplish assignments.
* Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
* Mentors less experienced members of the team.
* May assist in live site support and incident resolution that may include on-call rotation.
* Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise.
* More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice.
* Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U
* S. Virgin Islands.
* Walgreens omnichannel business includes Walgreens.com and VisionDirect.com.
* Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
* As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach.
* And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health.
* To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment.
* We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
* LI
* MM2
* Job ID:
* BR
* Title:
* VOIP Engineer II Role

* Resolve Cisco UC Manager 10.x VOIP client business problems through research, installation and customization, network administration, and network management support
* Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling
* Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security)
* Provide on-call operational level support for all aspects of the Cisco VOIP hardware and software
* Conduct Proof of Concepts for emerging technologies and present recommendations to design teams and management
* Participate in multi-discipline design teams to provide solutions and capacity planning of VOIP equipment and network
* Provide VOIP architecture and infrastructure design for data center and site deployments
* Provide Operational support for Moves, Adds and Changes for users as required by service tickets
* Open and manage TAC cases to resolve user, VOIP or Collaboration infrastructure problems and escalate as required based on severity
* Qualifications

* Manages 3rd party relationships relating to Voice Operations (i.e. Cisco, AT&T, etc.).
* Responsible for incident, change and problem management for related voice platforms.
* Manages highly visible/risky changes and ensures voice infrastructure is running efficiently.
* Responsible for routing, logical changes, and infrastructure support of voice platforms.
* Consults with other technology teams to ensure operational success.
* Actively participates in the United Daily System Operations briefings, as needed, representing Enterprise Voice Operations with a focus on improving IT services to all United end users.
* Provide on-site, and on-call 7x24x365 support, as needed Delivery/Support: Ensure the availability, performance, and operational integrity of Voice Operations domain.
* Communicates the business impact and ensures the right resources are engaged within incident management to quickly resolve operational issues.
* Communicates the business impact and ensures the right resources are engaged within change management to minimize operational impact.
* Uses knowledge of United Airlines business to drive out solutions for tactical direction within Voice Operations.
* Tracks and escalates open issues to ensure operational success.
* Coordinate activities with internal and external technology teams to support operational needs of the business.
* Responsible for providing final approval of technology deployment prior to their promotion into the production environment of enterprise voice devices.
* Ensures PCI compliance of production voice infrastructure.
* IT Process Management and Administrative: Encourage and enforce compliance to IT Service Management process and procedures.
* Ownership of incident, problem and change management for enterprise voice-related issues