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Become A Voip Technician

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Working As A Voip Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Voip Technician Do At Global Channel Management, Inc.

* performs and understands all dacs mapping in TA5000, Alcatel, Titan, and Navigator, this includes ds0 and ds1 Performs end to end translations for lines and trunks in at least two XO switch platforms, usually either 5E, DMS, Broadworks or Sonus Performs moderately complex functions related to data.
* Tests and troubleshoots for moderately complex ds1s.
* Performs moderately complex functions related to voice cuts.
* Responsible for handling all aspects of installations and cut overs of service for small to midsize markets.
* Works under moderate

What Does A Voip Technician Do At First Telecommunications

* As a member of our technical team the primary responsibilities will be installing and servicing new and existing VoIP and Digital telephony networks.
* Additional responsibilities include but not limited to: Delivering exceptional customer service support internally and externally at all times.
* Reporting time, completing work orders with detailed description, and updating CRM in a timely manner.
* Maintaining company vehicle cleanliness and maintenance.
* Completing and maintaining all required technical certifications via web based or approved instructor led training.
* Interacting with our sales team to assist in design, deployment and servicing all our clients to ensure complete customer satisfaction

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How To Become A Voip Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Voip Technician jobs

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Voip Technician Demographics

Gender

  • Male

    87.0%
  • Female

    11.2%
  • Unknown

    1.8%

Ethnicity

  • White

    75.5%
  • Hispanic or Latino

    13.0%
  • Asian

    8.7%
  • Unknown

    2.2%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    50.0%
  • Carrier

    33.3%
  • Albanian

    8.3%
  • Hawaiian

    8.3%
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Voip Technician

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Voip Technician Education

Voip Technician

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Top Skills for A Voip Technician

TroubleShootingRoutersVoipPhonesPBXIPPhonesPhonesRemoteInternetAvayaVoipNortelAnalogCustomerServicePhoneSystemsVideoTcp/IpTelecomSetupVoicemailTechnicalSupportFiberLan/WanPC

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Top Voip Technician Skills

  1. Trouble Shooting
  2. Routers
  3. Voip Phones
You can check out examples of real life uses of top skills on resumes here:
  • Configured, maintained, and troubleshot Cisco Call Managers, routers, switches, and phones for campus-wide VoIP infrastructure.
  • Deploy 3,000 + new Cisco 7965 VoIP phones with Cisco 7916 expansion module.
  • Implement and maintained Asterisk PBX software.
  • Move users or/and equipment to specified locations and reconfigure equipment Inventory: Order/maintain/ship equipment to users/remote offices as necessary.
  • Assist in developing Internet connection and troubleshoot problems.

Top Voip Technician Employers

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Voip Technician Videos

Cisco Network Engineer - Animated CV (v1.0)

CAREERS IN TELECOMMUNICATIONS – B.Sc,B.Tech,Certificate Courses,Diploma,Job Openings,Salary package

Audiocodes MP112 Gateway Setup | VoIP Supply

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