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Voip technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Joshua Davis Ph.D.
Below we've compiled a list of the most critical voip technician skills. We ranked the top skills for voip technicians based on the percentage of resumes they appeared on. For example, 10.2% of voip technician resumes contained unity as a skill. Continue reading to find out what skills a voip technician needs to be successful in the workplace.

15 voip technician skills for your resume and career

1. Unity

Unity is a universal power word that has the same meaning of strength for everyone, regardless of race, nationality, or gender. It connotes equality, togetherness or oneness, and synchronized thinking and opinions to ultimately achieve a specific goal or mission.

Here's how voip technicians use unity:
  • Update, patch and manage Call Manager, Unity Servers, Case Sentry servers, Exchange Servers and Domain Controllers.
  • Create Cisco telephone and IP phone accounts * Create/Support Cisco Unity Voice Mail accounts.

2. Unified Communications

Here's how voip technicians use unified communications:
  • Project: Migration of 200+ company satellite sites from traditional telecommunications systems to new Enterprise-wide Unified Communications/VOIP technologies.
  • Work with management team to develop a comprehensive and successful Cisco Unified Communications business unit and plan.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how voip technicians use technical support:
  • Documented and provided resolution to technical support issues and follow-up on reported problems to ensure user satisfaction.
  • Provided technical support to individuals and businesses to enable successful SIP communication.

4. CUCM

Here's how voip technicians use cucm:
  • Upgraded CUCM 6 and 7 to CUCM 8.6 and troubleshoot issues associated with the upgrade.

5. Escalate

Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.

Here's how voip technicians use escalate:
  • Escalate appropriate calls to tier 2 technicians.
  • Escalate and communicate installation or repair issues beyond scope of duties to upper tier support and management.

6. Voip Phones

Here's how voip technicians use voip phones:
  • Assist World Bank Staff with any issues regarding all the features & functions of the VoIP phones.
  • Deployed over 2000 VOIP phones in Bank of America Corporate Center, Independence Center and Hearst Tower.

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7. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how voip technicians use pbx:
  • Managed the PBX for multiple clients ranging from 5 to 200+ end users.
  • Experience with PBX and Key systems.

8. Switches

Here's how voip technicians use switches:
  • Configured, maintained, and troubleshot Cisco Call Managers, routers, switches, and phones for campus-wide VoIP infrastructure.
  • Install computers, switches, servers, and routers in support of a LAN/WAN communication networks both Secure and non-secure.

9. Cisco Voip

Here's how voip technicians use cisco voip:
  • Analyze SIP and MGCP messages QOS- Quality of Service issues with customer Cisco VOIP networks Troubleshoot and repair router and circuits.
  • Replaced over 8,000 digital phone sets to Cisco VOIP telephones at designated BCBS locations in the Detroit area.

10. Remedy

Here's how voip technicians use remedy:
  • Documented all calls using Remedy and assigned to proper upper level support as needed.
  • Remedy was used for trouble and work order reporting.

11. Video Conferencing

Here's how voip technicians use video conferencing:
  • Support Cisco Video Conferencing equipment.

12. Phone System

Here's how voip technicians use phone system:
  • Install and support VoIP & TDM phone systems, T-1, T-3, and Metro E circuits.
  • Installed and configured Shoretel VoIP phone systems for a variety of regional customers.

13. Network Troubleshooting

Here's how voip technicians use network troubleshooting:
  • Provided Network troubleshooting, installation and testing that leads to timely resolutions.
  • Provided service to clients by performing initial network troubleshooting and determined appropriate escalation path.

14. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how voip technicians use linux:
  • Set up Linux environment, upgrading firmware/software and validate intended features.
  • Implement Linux command line to maintain system infrastructure and administration.

15. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how voip technicians use noc:
  • Assisted the NOC with surveillance in high demand situations.
  • Maintained NOC up-time and cleared network outages and alarms
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What type of skills will young voip technicians need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.
Do you want to know more?
Read more about what experts have to say about voip technician

List of voip technician skills to add to your resume

Voip technician skills

The most important skills for a voip technician resume and required skills for a voip technician to have include:

  • Unity
  • Unified Communications
  • Technical Support
  • CUCM
  • Escalate
  • Voip Phones
  • PBX
  • Switches
  • Cisco Voip
  • Remedy
  • Video Conferencing
  • Phone System
  • Network Troubleshooting
  • Linux
  • NOC
  • Customer Support
  • TDM
  • Remote Sites
  • Telecommunication
  • Provisioning
  • Connectivity Issues
  • VTC
  • Troubleshooting Support
  • TCP/IP
  • Lan
  • Mitel
  • Juniper
  • Trouble Tickets
  • QoS
  • Network Operations
  • VM
  • Network Infrastructure
  • PC
  • Windows
  • Ethernet
  • Nortel
  • Fax Machines
  • T1
  • Ticket System
  • Network Equipment
  • VPN
  • RAN
  • Quality Issues
  • Telephone Systems
  • Cable Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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