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Become A Volunteer Patient Representative

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Working As A Volunteer Patient Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $52,000

    Average Salary

What Does A Volunteer Patient Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Volunteer Patient Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Volunteer Patient Representative Jobs

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Volunteer Patient Representative Career Paths

Volunteer Patient Representative
Certified Nursing Assistant Team Leader Assistant Manager
Office Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
Service Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Practice Manager
9 Yearsyrs
Office Assistant Executive Assistant Manager
Executive Director
10 Yearsyrs
Office Assistant Consultant Case Manager
Director Of Social Services
6 Yearsyrs
Tutor Consultant Case Manager
Patient Care Manager
5 Yearsyrs
Tutor Lead Teacher Case Manager
Clinical Manager
8 Yearsyrs
Tutor Lead Teacher Director
Board Of Directors Member
8 Yearsyrs
Teacher Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Teacher Adjunct Professor Chairperson
Board Member
5 Yearsyrs
Teacher Coordinator Human Resources Generalist
Human Resources Lead
8 Yearsyrs
Teacher Assistant Specialist Senior Customer Service Representative
Senior Representative
5 Yearsyrs
Medical Assistant Physician Assistant Chairperson
Advisory Board Member
5 Yearsyrs
Medical Assistant Physician Assistant Medical Officer
Chief Medical Officer
8 Yearsyrs
Medical Assistant Patient Care Coordinator Practice Manager
Hospitality Manager
5 Yearsyrs
Assistant Administrator Registered Nurse Case Manager
Health Care Manager
8 Yearsyrs
Consultant Account Manager Recruitment Manager
Assistant Director Of Admissions
5 Yearsyrs
Teacher Assistant Program Coordinator Educational Programs Coordinator
Education Program Manager
6 Yearsyrs
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How Would You Rate The Salary Of a Volunteer Patient Representative?

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Top Skills for A Volunteer Patient Representative

  1. Spanish Language
  2. Latter-Day Saints
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Prepared and delivered discussions and coordinated group commitments- Developed Spanish language skills by actively reading and speaking the language
  • Served as a missionary for the Church of Jesus Christ of Latter-Day Saints for two years in Honduras
  • Provided clinical support for hospital staff, including non-medical patient care and maintaining a clean hospital environment.
  • Lead thorough quantitative goal setting, reviewing past goals, and increasing team morale.
  • Served a two-year mission in California for The Church of Jesus Christ of Latter Day Saints.

Volunteer Patient Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,390 Volunteer Patient Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Volunteer Patient Representative Resume

View Resume Examples

Volunteer Patient Representative Demographics

Gender

Male

51.9%

Female

35.5%

Unknown

12.5%
Ethnicity

White

64.3%

Hispanic or Latino

15.2%

Asian

9.2%

Black or African American

7.2%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

57.6%

French

7.0%

Portuguese

7.0%

Mandarin

4.4%

Chinese

3.8%

Japanese

2.8%

Russian

2.4%

Korean

2.2%

Italian

1.8%

German

1.8%

Arabic

1.4%

Hindi

1.2%

Tagalog

1.2%

Hmong

1.0%

Urdu

1.0%

Cantonese

0.8%

Swedish

0.6%

Norwegian

0.6%

Thai

0.6%

Tongan

0.6%
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Volunteer Patient Representative Education

Schools

Brigham Young University

62.0%

Brigham Young University - Idaho

10.4%

Utah Valley University

5.8%

University of Utah

5.3%

Utah State University

2.4%

LDS Business College

1.4%

University of Phoenix

1.3%

Arizona State University

1.2%

Brigham Young University - Hawaii

1.0%

New York University

1.0%

University of Maryland - College Park

1.0%

University of Washington

1.0%

Weber State University

1.0%

George Washington University

0.9%

University of Central Florida

0.9%

San Diego State University

0.8%

University of Arizona

0.7%

Virginia Commonwealth University

0.6%

University of California - Los Angeles

0.6%

University of Illinois at Chicago

0.6%
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Majors

Business

19.9%

Psychology

8.5%

Biology

8.4%

Nursing

7.9%

Finance

5.2%

Mechanical Engineering

5.2%

Accounting

4.7%

Health Care Administration

4.0%

Social Work

3.7%

Public Health

3.7%

Industrial Technology

3.3%

Medical Assisting Services

3.3%

Kinesiology

3.1%

Management

3.1%

Information Technology

3.0%

Communication

2.9%

English

2.8%

Computer Science

2.6%

Information Systems

2.4%

Economics

2.4%
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Degrees

Bachelors

58.0%

Other

15.6%

Masters

13.8%

Associate

6.2%

Doctorate

2.9%

Certificate

2.4%

Diploma

0.8%

License

0.2%
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