How to hire a volunteer patient representative

How to hire a volunteer patient representative, step by step

Here's a step-by-step volunteer patient representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a volunteer patient representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new volunteer patient representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the volunteer patient representative you need to hire. Certain volunteer patient representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect volunteer patient representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of volunteer patient representatives and their corresponding salaries.

   Type of Volunteer Patient Representative	Description	Hourly rate
   Volunteer Patient Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$16-24
   Patient Liaison	Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families... Show more	$11-20
   Volunteer	Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service... Show more	$11-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Training Sessions
   • Emotional Support
   • Spanish Language
   • Presentation
   • Patient Care
   • Leadership
   • Public Speaking
   • Front Desk
   • Spanish Speaking
   • Local Community
   • Relationship Building
   • PowerPoint
   • Patient Rooms

   Check all skills

   Responsibilities:

   • Select by leading service coordinator to manage leadership training, and performance evaluations.
   • Create PowerPoint presentations and forms to support the committee s goals.
   • Present excellent music ministry and assist with setting up sound equipment.
   • Provide an effective urban ministry experience that transforms lives, influences churches and communities.
   • Preach the good word of god through tough climate, conditions and tough enviroment.
   • Collaborate with other missionaries and church leaders to establish goals and objectives for gospel education and church attendance.

3. Make a budget

   Including a salary range in your volunteer patient representative job description is one of the best ways to attract top talent. A volunteer patient representative can vary based on:

   • Location. For example, volunteer patient representatives' average salary in louisiana is 48% less than in massachusetts.
   • Seniority. Entry-level volunteer patient representatives 33% less than senior-level volunteer patient representatives.
   • Certifications. A volunteer patient representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a volunteer patient representative's salary.

   Average volunteer patient representative salary

   $42,036yearly

   $20.21 hourly rate

   ---

   Entry-level volunteer patient representative salary

   $34,000 yearly salary

   Updated December 16, 2025

4. Writing a volunteer patient representative job description

   A job description for a volunteer patient representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a volunteer patient representative job description:

   Volunteer patient representative job description example

   Administrative volunteers provide critical support with theday-to-day workings of Rainbow Hospice and Palliative Care. Thesevolunteers work in many different capacities throughout the organizationsupport staff and patient care and helping with special projects. The reception office volunteer would greets visitors and notify staff or their arrival with excellent interpersonal and customer service skills.
   Other responsibilities may include:
   Assists in various office activities which may include, but are not limited to: Copying and scanning Filing Mailings Answering or making phone calls Assembling charts Data processing and management Special projects Reception/greeter Other responsibilities as directed. Maintains open communication, reporting regularly to the volunteer coordinator. Documents volunteer time and activity in an accurate and timely manner. Maintains confidentiality at all times. Adheres to Rainbow Hospice policies and procedures. Completes the mandatory annual education. Meets all health requirements set by Rainbow Hospice. Participates in volunteer support and educational in-services. Assists in training of new volunteers as appropriate. Other responsibilities as directed.
   
   Skills & Requirements
   
   Day(s) Needed:Weekdays/Weekends
   
   Time(s) Needed:One or Two times a week.Office Hours Monday - Friday 8:00 AM - 12:30 PM Saturday and or Sunday any hours
   
   Location: 7435 W Talcott Ave 4th Floor, Chicago, IL 60631
   Must be at least 18 years of age. Successful adjustment to personal losses and no personal loss within past 12 months. Successful completion of volunteer training program. Clearance from appropriate health screenings and background check. Agree to mandatory policy statements. Minimum commitment of 1 year of service. Supportive of hospice concept, and willing to serve others in a volunteer capacity. Comfortable working with families with different cultural and religious values. Excellent communication skills. Previous volunteer experience preferred. Independent means of transportation.
   
   Rainbow Hospice and Palliative Care
   
   Rainbow Hospice is a nonprofit organization serving terminally ill patients and their families in Chicago and surrounding counties. Rainbow Hospice enables people to live with dignity and hope while coping with loss and the end of life. Rainbow Hospice offers extensive bereavement services, including the Good Mourning program for bereaved children, teens and their families as well as a Community Speakers Bureau, the Rainbow Hospice LIFE Institute for Learning and the award winning Rainbow Hospice Ark, an Inpatient Unit.

   Copy this example

   

5. Post your job

   To find the right volunteer patient representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with volunteer patient representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit volunteer patient representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your volunteer patient representative job on Zippia to find and recruit volunteer patient representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with volunteer patient representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new volunteer patient representative

   Once you've decided on a perfect volunteer patient representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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