Volunteer services manager job description

Children's Hospital of New Orleans is a leader in Pediatric care throughout the Southeast region. We are seeking a dynamic Manager, Volunteer Services. The mission of making care available to all children has allowed Children's to grow as an organization.

Children's Hospital is a not-for-profit medical center offering the most advanced pediatric care for children from birth to 21 years. With over 40 pediatric specialties and more than 400 physicians, it is the only full-service hospital exclusively for children in Louisiana and the Gulf South. We invite you to experience the magic of Children's Hospital.

Position Summary: This position is responsible for planning, organizing and overseeing the operational, financial and personnel activities of the volunteer services department. Manages the department, including volunteer records and files, budget, reports and staff. Oversees volunteer orientation and places the volunteers throughout the hospital system. Works with volunteer mentors in areas where volunteers have been assigned. Oversees the VSys volunteer data base. Initiates and maintains community outreach, communication and support to enhance the volunteer program. Manages the teen and undergraduate Career Shadowing Program.

The job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Children's Hospital reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Education:

Minimum Required: Bachelor's degree

Experience:

Minimum Required: Two years supervisory experience

Preferred: Two years experience training and supervising volunteers in an established volunteer program.

License/Certification:

Preferred: Certified Administrator of Volunteer Services

Special Skills/Training:

Minimum Required: Computer skills required, most be proficient with Word, Excel and Powerpoint. Good community relations skills for both verbal and written communication.

As a member of our team, you will not only experience personal reward, but you will also find tangible benefits for you and your family. For more information, please go to www.chnola.org.

Children's Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Join us in caring for the most important people on Earth. We reward hard - working and caring professionals with competitive pay, great benefits and career growth opportunities.

St. Ann's Community is currently looking for a motivated Manager of Volunteer Service. This candidate will manage and support the delivery of Volunteer services and provide coordination to those groups supporting St. Ann's Community.
St. Ann's Community Offers:
• Year-end Bonus
• Tuition Reimbursement and Scholarship Opportunities
• Dental, Health & Vision
• 403(b) Retirement Plan
• HSA ($1000/year contribution from St. Ann's)
Job Description:
• Manages Volunteer program across all St. Ann's Community campuses to include recruitment, onboarding, placement, and recognition of volunteers.
• Supervises and monitors the effectiveness of individual volunteers assuring compliance with organizational standards for personal conduct, dress, attitude, reliability, safety and the welfare of the elders and participants.
• Provides leadership and support to volunteers and St. Ann's Community managers including conflict resolution, education and process improvement.
• Monitors ongoing need for volunteers across organization. Develops, designs and manages volunteer programs at SAC within in the Eden Alternative framework through interaction with leaders. .
• Assures that volunteer personnel and the departments they support are in compliance with pertinent Labor Law Restrictions and Department of Health requirements concerning volunteerism in an employment setting.
• Serves as Volunteer Administrator for organization providing expertise in field of volunteer services. Stays current with best practices for volunteer service department in a health care setting.
• Maintains volunteer records, statistics, and rosters using the Raisers Edge (RE) program. Ensures confidentiality of records and complies with all regulatory bodies. Prepares and submits reports as requested on all volunteer services activity.
• Prepares and manages budget for volunteer services.
• Serves as a liaison to promote volunteerism in the community. Develops and maintains ongoing partnerships supportive of volunteerism and fundraising at SAC.
• Partners with the Foundation Office to support the activities of St. Ann's Angels auxiliary group.
• As needed, develops and coordinates fundraising efforts by auxiliary groups including special event fundraising and membership. Develops timelines, budgets and coordinates the creation of marketing plans and materials. Executes fundraising plans to ensure maximum participation.
• Participates in the coordination of Annie's Angel Fund; providing support to the grant making process and providing regular reports on fund status
• Meaningfully engage with Elders by participating in organized engagement programs and relationship building.
• Performs other duties as assigned

Candidate Requirements:
• Cover letter is required
• Bachelor's degree in a related field with three to five years' experience in volunteer and not-for-profit management or related area.
• Requires experience in recruitment, interviewing, training and program planning.
• Prefer candidates with knowledge of relevant health care regulations and experience working in long term care and senior services.
• One or more years' experience in fundraising and event planning preferred.
• Vaccination/Booster required for employment

Join us in Caring for the Most Important People on Earth
The employment policy of St. Ann's Community is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing Affirmative Action Program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, age, disability, veteran status or any other Federal or State legally-protected classes.

For nearly 150 years, JFS of St. Louis has offered compassionate support and practical solutions to help people in greater St. Louis navigate life’s challenges. Our professional staff assist the elderly, protect children at risk, provide food and services to those in need, support families, and enhance community connections. We serve people in need, inclusive of all ages, races, religions, ethnicities, genders and sexual orientations. JFS is a dynamic organization, with committed volunteers and talented staff dedicated to an inspiring mission.

Summary:

The Volunteer Coordinator plans, coordinates, and directs key functions of the volunteer program, including: recruitment, recognition/retention activities, agency orientation, compliance, and training staff to work with volunteers.

Essential Functions:

• Coordinates the development, implementation, and recruiting/marketing of the volunteer program as determined by agency goals. Plans recognition events.
• Works in partnership with program coordinators and other JFS staff to develop job descriptions, place volunteers in programs, and evaluate volunteer satisfaction.
• Ensures program compliance with local, state, and federal regulations, COA, and United Way certification standards. Maintains volunteer files and hours of service.
• Evaluates and analyzes program outputs and outcomes.
• Writes, edits, and coordinates development of promotional materials, training manuals, brochures, newsletters, and volunteer handbooks as appropriate to the program.
• Advises management on volunteer program policies.
• Provides professional development opportunities for program coordinators to work effectively with volunteers.
• Provides feedback to PQI Committee, in summary form, on analysis of volunteer recruitment, satisfaction, and retention.

Additional Responsibilities:

• Demonstrates teamwork and support of the JFS mission and values.
• Performs other duties as required or assigned.
• Complies with all company policies and standards.

Qualifications:

To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with varying abilities to perform the essential functions.

Education: Bachelor’s Degree in social work, nonprofit administration, or related field required.

Work Experience: Experience in staff and/or volunteer recruitment, training, and supervision.

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders.
• Proven experience in the application of marketing strategies.
• Skill in organizing resources and establishing priorities.
• Critical thinking and problem-solving skills.
• Knowledge of the use of office equipment, computers and common software programs.
• Ability to make public presentations.
• Ability to deal with a range of sensitive client and staff issues.

Licenses, Certifications and Professional Affiliations: N/A

Supervisory Responsibilities:

Volunteers

Work Environment:

Work is typically performed in an office environment, as well as in schools, agencies, congregations and other offsite locations. Occasional evening and weekend hours may be required.

Physical Demands:

This position requires prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel:

Travel may be required for meetings with individuals and/or groups.

Other:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

JFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.