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Volunteer services manager skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical volunteer services manager skills. We ranked the top skills for volunteer services managers based on the percentage of resumes they appeared on. For example, 12.0% of volunteer services manager resumes contained community outreach as a skill. Continue reading to find out what skills a volunteer services manager needs to be successful in the workplace.

15 volunteer services manager skills for your resume and career

1. Community Outreach

Here's how volunteer services managers use community outreach:
  • Collaborate with various departments to ensure benefit fulfillment, community outreach, support engagement events and accurate record keeping.
  • Assist with community outreach and inform the community of various volunteer opportunities

2. Volunteer Program

Here's how volunteer services managers use volunteer program:
  • Evaluated volunteer programs through digital surveys to ensure effectiveness in the volunteer program, focusing on in-depth training and communication.
  • Designed, developed and implemented the volunteer program at an organic farm with a non-profit educational outreach component.

3. Volunteer Recruitment

Here's how volunteer services managers use volunteer recruitment:
  • Created, developed, implemented four new successful volunteer recruitment channels, including creating corresponding printed marketing materials.
  • Developed a comprehensive marketing strategy for volunteer recruitment with a focus on episodic volunteers.

4. HIPAA

Here's how volunteer services managers use hipaa:
  • Trained and audited staff operations to ensure compliance with HIPAA and Joint Commission standards.
  • Protect patient and volunteer sensitive information per HIPAA and state hospice regulations.

5. Strategic Plan

Here's how volunteer services managers use strategic plan:
  • Worked directly with the Executive Director on executing the overall organization strategic plan.
  • Facilitate the strategic planning processes for all member sub specialty organizations.

6. Event Planning

Here's how volunteer services managers use event planning:
  • Assist with special functions, tours, and event planning.
  • Assisted with special event planning and coordinating.

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7. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how volunteer services managers use community relations:
  • Developed strong community relationships through in-kind donations which included private donations as well as corporate giving.
  • Prepared and produced advertising copy recognizing corporations that contributed goods promoting community relations

8. Community Events

Community events are the events scheduled within the community.

Here's how volunteer services managers use community events:
  • Represented and participated in community events and speaking engagements as a representative of Covenant Hospice in order to recruit new volunteers.
  • Attended volunteer and Combined Federal Campaign fairs as well as presented the organization at different community events.

9. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how volunteer services managers use medicare:
  • Developed Volunteer Department with current Medicare regulations.
  • Implemented the use of Administrative and Special Project Volunteers, which led to meeting and exceeding required Medicare participation.

10. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how volunteer services managers use patient care:
  • Evaluated and supervised volunteer activities daily to enhance hospice patient care.
  • Communicate effectively with medical team to enhance patient care.

11. Training Programs

Here's how volunteer services managers use training programs:
  • Designed and implemented three volunteer training programs including refugee resettlement.
  • Implement and evaluate volunteers and community training programs.

12. Background Checks

Here's how volunteer services managers use background checks:
  • Ensured compliance with organization's policies by running background checks on all potential volunteers as well as authorizing spending and reimbursements.
  • Make sure all volunteers are registered and capable of being around patients, which includes background checks and relevant health checks.

13. Volgistics

Here's how volunteer services managers use volgistics:
  • Implemented Volgistics Database and maintains all Volunteer Record Management.
  • Implemented a volunteer database management system (Volgistics).

14. Gift Shop

Here's how volunteer services managers use gift shop:
  • Implemented new procedures, upgraded equipment and monitoring of gift shop merchandise and staff resulting increasing gift shop revenue.
  • Worked to create a new brand for gift shop including new logo and tote bags to promote gift shop.

15. Veterans

Here's how volunteer services managers use veterans:
  • Participate in the development and maintenance of volunteer orientation and We Honor Veterans initiative.
  • Assisted with the preparation of various events that voluntary service provides to the indigent veterans and managed the volunteers.
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List of volunteer services manager skills to add to your resume

Volunteer services manager skills

The most important skills for a volunteer services manager resume and required skills for a volunteer services manager to have include:

  • Community Outreach
  • Volunteer Program
  • Volunteer Recruitment
  • HIPAA
  • Strategic Plan
  • Event Planning
  • Community Relations
  • Community Events
  • Medicare
  • Patient Care
  • Training Programs
  • Background Checks
  • Volgistics
  • Gift Shop
  • Veterans
  • Appreciation Events
  • In-Kind Donations
  • Community Organizations
  • Recognition Events
  • Fundraising Campaigns
  • HR
  • Front Desk
  • CPR
  • Internship Program
  • Press Releases
  • Promotional Materials
  • Training Materials
  • Community Education
  • Facebook
  • Community Involvement
  • Educational Programs
  • PowerPoint
  • EMS
  • Local Organizations
  • Community Awareness
  • AmeriCorps
  • Position Descriptions
  • Outreach Program

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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