Regional Vice President, Nashville Region
Charlotte, NC job
The Regional Vice President is responsible for supervising store managers in up to 17 stores within a geographical region. Essential Functions: Responsible for: * Sales & profit in all stores meeting or exceeding plan * Each store meeting or exceeding Customer First goals
* Communication with Sr. Merchants regarding merchandise issues and needs
* Merchandise consistently presented in all stores with Belk visual and merchandising standards
* Timely floor setup for all promotional and seasonal activity
* Shrinkage control and Loss Prevention in all stores within each region
* Proper execution of all existing systems and procedures, and ownership of new system implementations and processes
* Enforce price integrity in the stores, including timely completion of permanent price changes
* Ensure that all price changes are communicated through the PMF system, not through e-mails or phone calls, and report all deviations to the Merchandising Principle
Expense Planning & Management
Responsible for:
* Annual expense budgets for each store to achieve profit goals for the division and regional stores
* Monitoring all stores' payroll and non-payroll expenses to achieve annual expense % goals
* Taking timely corrective action on expense budget variances
* Adequate staffing in all stores to meet customer service expectations
* People Development
* Responsible for:
* Conducting timely reviews and communicating development needs with each store manager. Set goals and identify areas for improvement
* Ensuring all management and associate openings are filled in a timely manner
* Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the stores
* Ensuring that each store conducts Job Information Surveys every twelve to eighteen months.
* Reviewing all Job Information Surveys with store management and ensuring that prompt communication and follow up is done by each store manager
Education / Experience Requirements:
Position Contribution Level :
Executive Level
Minimum Education & Experience:
* Four-year college degree. Advanced degree a plus
Preferred Education & Experience:
* Five to ten years experience in retail management. Store management experience preferred
Knowledge / Skills Requirements:
* Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).
* Excellent analytical and reasoning skills
Physical Requirements:
* Ability to travel
* Ability to use computer keyboard, standard telephone and other related business equipment
Reporting Relationships:
Supervisor :
Group Vice President
Supervises :
Disclaimer:
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.
#IND3
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Auto-ApplyAssociate Buyer
Charlotte, NC job
Associate Buyers are responsible for a select part of the Buyer's overall business and must drive the merchandise strategy and assortments for this part of the business with the goal of meeting or exceeding sales, margin and turn targets. An Associate Buyer, with support from the Buyer, is responsible for the purchase and negotiation of merchandise for their business areas as well as the open to buy process. Associate Buyers partner with Planners to develop strategies to maximize business opportunities. Associate Buyers partner with the Assistant Planner to appropriately manage orders and analyze business trends.
What you will do
Develop and execute merchandise strategies and assortment plans, based on customer feedback and preferences, to deliver financial goals and business objectives
Collaborate with Buyer and Planner on development of merchandise financial plans and by-door plans by providing regular and timely input; assist in building clusters and determining assortment layers
Build and maintain strong partnerships with vendors
Select merchandise; negotiate best costs and delivery of product
Identify business opportunities and risks in-season through analyzing sales performance and gathering marketplace information; implement strategies to ensure plans are achieved
Analyze the business to identify trends and capitalize on opportunities
Execute advertising strategies
Build a high quality merchant team by developing partnerships, leading, coaching and providing constructive feedback
Travels to all necessary markets and store trips
Builds and maintains productive relationships with peers and members of the merchant team
Analyzes business to the lowest level to identify opportunities in sales, inventory, and margin by store, department, and class
Reacts to business trends in a timely and efficient manner
Maintains professionalism in work relationships and habits
Provides direction, counseling and coaching to staff
Develops creative solutions to business issues
Works effectively with staff and Divisional/BSS management to achieve sound financial and merchandising solutions based on analysis, input and experience
Identifies emerging trends and shops competition and market regularly
Communicates effectively with stores and vendors
Education Qualifications
Bachelor's Degree Preferred
Experience Qualifications
1-3 years of retail experience Required
1-3 years in retail buying Required
Skills and Abilities
Demonstrates strong analytical and problem solving skills
Is highly organized and able to multitask
Builds and maintains productive relationships with peers and members of the merchant team
Demonstrates leadership and decision-making skills
Demonstrates strong listening, written and oral communication skills
Analyzes business to the lowest level to identify opportunities in sales, inventory, and margin by store, department, and class
Reacts to business trends in a timely and efficient manner
Adapts to shifting circumstances in a business environment
Possesses strong merchandising, product and marketing skills
Proficient in business-related computer software (Microsoft Windows, Word, Excel, etc.)
* The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Benefits we offer:
Medical, Dental, and Vision
401K with Matching Contribution
Generous PTO
Merchandise Discounts
Paid Maternity and Paternal Leave
Growth and Professional Development Opportunities
Employee Assistance Programs
Education and Tuition Reimbursement Programs
*Benefit eligibility dependent on role and/or full-time/part-time status
Your career. Your runway.
At Belk, we're focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!
Accessibility Guidelines
Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We're constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines.
If you can't access information on belkcareers.com due to a disability, please email *************************. Please provide the location of the inaccessible information and the format you wish to have the information presented, and we'll be happy to send it to you, either via your email address or a separate mailing address you provide.
If you prefer, you may contact one of our friendly Shared Services representatives at ************** to help you with the application process.
We are an Equal Opportunity Employer
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
Auto-ApplyOmni/Ops Team Lead - Full Time - Outlet Store
Charlotte, NC job
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.
What you will do
* Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
* Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
* Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
* Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
* Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours to execute. Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.
* Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
* Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
* Model behaviors that support building team knowledge to enhance individual and store omni and operations results. Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate's continued learning.
* Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
* Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.
Skills and Abilities
* Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
* Skills and experience to perform in the role and a commitment to continuously learn.
* Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
* Self-directed and able to work with minimal supervision in a deadline-driven environment.
* Communicate with excellence.
* Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
* 1+ years of retail experience and a dedication to customer service excellence.
* Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
* Must regularly move around all store areas and be accessible to customers.
* Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
* Ability to push/pull receiving equipment weighing up to 500 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Auto-ApplyFP Movement Key Holder
Charlotte, NC job
A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.
Role Responsibilities Brand Experience
Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective
Leadership + Team Management
Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram
Visual + Business Operations
Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement's visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships
Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
Role Qualifications
Passion for FP Movement and/or connection to the local fitness community
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the brand
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit ****************************************
Pay Range Starting from USD $13.00/Hr. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Free People Movement Wage Transparency
To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
Free People Movement Wage Transparency
To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
Auto-ApplyFull-Time Customer Service Supervisor
Gastonia, NC job
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You'll Do
* Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
* Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
* Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
* Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
* Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
* Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl's are responsible for:
* Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
* Exercising good judgment; taking appropriate partners as needed
* Modeling, guiding and providing direction to associates
* Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
* Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
* Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
* Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
* Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
* Accomplishing multiple tasks within established timeframes
* Training, monitoring and reinforcing company policies, procedures, standards and guidelines
* Maintaining adherence to company safety policies for the safety of all associates and customers
* Key holder responsibilities include opening and closing store processes, and providing direction to associates
* Other responsibilities as assigned
What Skills You Have
Required
* Must be at least 18 years of age or older
* Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
* Strong verbal/written communication and interpersonal skills
* Flexible availability, including days, nights, weekends, and holidays
Preferred
* 2 years experience in retail or similar industry
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
* Ability to perform the accountabilities listed in the "What You'll Do" Section.
* Ability to satisfactorily complete company training programs.
* Ability to comply with dress code requirements.
* Basic math and reading skills, legible handwriting, and basic computer operation.
* Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
* Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
* Perform work in accordance with the Physical Requirements section.
Physical Requirements
* Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
* Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
* Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
* Ability to visually verify information and locate and inspect merchandise.
* Ability to comply with health and safety standards.
Pay Starts At: $17.25
Auto-ApplyNail Tech - Full Time - SouthPark Mall
Charlotte, NC job
The Salon Technician is responsible for providing salon clientele with professional services relating to the care and treatment of hair, nails, and skin. This position reports to the Salon Manager or Desk Manager. This position is nonexempt. Our salon is looking for the next great talent. Are you a Nail Specialist that has a positive attitude and have a team player mentality? Then we would like to talk to you. We are a high-volume salon and spa that specializes in natural nails, manicures, pedicures, and gel/Shellac services. To join our team, you need to have a passion for the beauty industry, and the thirst to keep learning. And the desire to love your job.
We believe education never ends. Whether a recent graduate or 20 years in the business, this position requires active participation in ongoing education. We provide opportunities to participate, both in-house and outside education classes from some of the highest trained individuals in the industry.
Our salons are located in high traffic, premier mall locations throughout the Southeast. We are looking for the best nail specialists in the industry to participate in our rapid growth.
Position description:
The Nail Technician reports to the Salon Manager and is responsible for providing salon clientele with professional services relating to the care and treatment of nails and skin.
Client Services
Meeting or exceeding personal service and retail sales goals.
Acknowledging the client within a reasonable time of client's checking into the salon.
Building a client base by recruiting New Request Clients and maintaining Customer Client Cards.
Providing quality professional service through technical skills and prescribing appropriate retail products to clients.
Responding professionally to customer service issues and promptly addressing complaints.
Exhibiting good communication skills.
Ongoing continuing education on products, services, and current issues relating to the industry.
Salon / Personal Presentation
Ensuring personal work area and salon meet and exceed State Board Regulations.
Performing basic salon housekeeping duties of cleaning, stocking, and client cards.
Effectively organizing time and resources to meet sales goals.
Communication with Salon Management regarding issues and needs.
Meeting salon guidelines for attendance and tardiness.
Maintaining an updated professional appearance and meets the salon dress code.
Education & Experience:
Must possess a valid and current board certified license.
Two to five years experience in the cosmetology or cosmetic industry preferred.
Physical:
Ability to use computer keyboard, standard telephone and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to lift up to 25 pounds.
Auto-ApplyDirector, International Trade and Customs Compliance
Charlotte, NC job
Oversees the International Supply Chain activities of Trade & Customs Compliance and International Transportation Operations. Activities include; customs entry and compliance, HTS classification, first sale vendor programs, international vendor onboarding, maintaining CTPAT certification and the successful International transportation of goods by directly managing our Ocean and Airfreight Carriers, Freight Forwarder, Deconsolidation operations, and other 3rd party service providers. Provides leadership and strategic planning of specific areas of responsibility, participate in formulating the department's strategy and quarterly/annual goals. Ensure that Belk and related business partners are adhering to all the federal and industry customs and compliance guidelines.
Job Location
Charlotte, North Carolina
What you will do
Maintain strong engagement with industry best-practice and trends to ensure alignment of goals and compliance with regulatory authorities.
Provide leadership and strategic planning for company's initiatives
Take a proactive approach to identifying trends and facilitate collaboration with internal / external constituents to deliver results, address root cause and prevent recurring issues
Develops and maintains a strong partnership with U.S. Customs and Border Protection (CBP) to include Customs Account Manager, CBP Center of Excellence, and partner government agencies to address issues or process changes that impact trade and to address matters of trade compliance
Engage with U.S. and regional governmental officials on trade compliance efforts related to policy matters, industry outreach and issue resolution
Liaise with regional and global trade compliance (import) groups to facilitate compliance with country specific and corporate policies and regulations
Ensures company maintains low risk importer status by overseeing ISA, CTPAT, security and entry compliance
Implement process improvements and implement policies and procedures to meet Belk's stated goals
Demonstrates understanding of strategic issues and long-term implications
Works effectively with staff and Divisional/BSS management to achieve sound financial and merchandising solutions based on analysis, input and experience
Provide leadership that maximizes and optimizes resources in support of the company's goals and objectives:
Recruit, train, mentor and develop an engaged, diverse and world-class organization that will ensure the highest level of service, productivity, safety and quality
Ensure direct reports clearly understand expectations and are focused, capable and accountable for executing the mission
Manage direct reports including staffing, training, development, goal setting, performance assessment, disciplinary actions, providing support and ensuring execution of assignments
Ensure that appropriately aggressive goals and objectives are established and achieved by the team and in alignment with the broader organization's goals (productivity, safety, quality and positive employee relations)
Lead the development of strategy and future capabilities as it pertains to the company's short and long-term strategic direction
Drive the development and attainment of short and long-range goals and objectives while reviewing and analyzing activities, costs, operations, and forecast data to determine progress toward stated goals and objectives
Education Qualifications
Bachelor's Degree Preferred
Experience Qualifications
6-10 years Preferred
Licenses and Certifications
Customs Broker License Preferred
* The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
#LI-CM1
#IND3
Auto-ApplyEstee Lauder Business Manager - Full Time - SouthPark Mall
Charlotte, NC job
The Cosmetics Business Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell, custom-fit service and build long-term customer relationships.
* Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
* Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
* Recruiting, interviewing and retaining quality staff
* Open positions kept to no more than 2 weeks average
* Development of bench strength in existing staff
* Recommend candidates for promotion/added responsibility
* Preparing mid-year and year-end reviews gaining input from vendor/store
* Conducting associate reviews, involving appropriate store personnel
* Implementing effective scheduling to guarantee proper coverage at all times based on business needs
* Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
* Utilizing Belk/Store promotional calendar to maximize associate SPH
* Communicating information clearly and consistently to the selling team by using the following skills:
* Maintaining and enhance self esteem
* Focusing on specific behavior outcomes
* Using reinforcement techniques
* Asking for Feedback
* Setting Goals and Follow up Dates
* Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
* Communicating inventory needs to store management
* Meeting or exceeding personal sales per hour goals
* Being a role model and demonstrating excellent selling skills and customer service.
* Executing successful promotions and special events/pre-sells/GWP's
* Driving sales through customer clienteling
* Work with store management to optimize business to business
* Achieving assigned $ line goal
* Identifying and reducing shrinkage in area
* Customer Service - Responsible for:
* Meeting or exceeding SPH goal
* Meeting or exceeding credit application goals
* Thanking each customer by name following a purchase
* Handling each transaction efficiently and accurately
* Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
* Building customer clientele base
* Recording and protecting personal identifying customer information
* Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
* Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
* Ensuring timely set-up including signage for promotional events
* Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
* Maintaining Belk and vendor professional dress standards (uniforms) and appearance
* Cooperating with fellow associates and management
* Complying with store policies concerning attendance, tardiness, and associate handbook
* Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
* Assisting with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
* Maintaining open lines of communication with store management, account executive, and vendor management
Minimum Education & Experience:
* 4 year college degree
* 3-5 years of retail experience
* 1-3 years supervisory experience
* Excellent organizational skill
Knowledge / Skills Requirements:
* Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
* Hand manipulation to remove sensor tags
* Task demands vary in each department because of the different types of merchandise
* Ability to apply treatment/make-up to customers face
* Ability to communicate verbally and written to store, division, and vendor associates
Physical Requirements:
* Ability to push / pull 100-500 pounds when moving stock carts
* Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
* Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Auto-ApplyEstee Lauder Beauty Advisor - Part Time - SouthPark Mall
Charlotte, NC job
The Beauty Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product applications, and offering customized recommendations. This role has a genuine enthusiasm for the beauty and fragrance industry, competitive drive, and confidence to excel in a fast-paced commission environment. This is an hourly position
What you will do
* Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
* Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
* Build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering product recommendations to meet client needs and preferences.
* Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
* Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
* Leverage training tools, use brand resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
* Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
* Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
* Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
* Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.
Skills and Abilities
* Dedication to customer service and a drive to achieve store objectives.
* Skills and experience to perform in the role and a commitment to continuously learn.
* Ability to take ownership of assigned tasks and contribute to store success.
* Self-directed and able to work with minimal supervision in a deadline-driven environment.
* Communicate with excellence.
* Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
* Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
* Must regularly move around all store areas and be accessible to customers.
* Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
* Comfortable with and enjoy assisting customers with makeup application and skincare services.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Auto-ApplySalon Coordinator - Part Time - SouthPark Mall
Charlotte, NC job
The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt. Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.
Position Description:
The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.
Client Sales and Service responsibilities:
Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
Ability to cross-sell services to other areas of the salon.
Responding professionally to customer service issues and promptly addressing complaints.
Exhibiting good communication skills when dealing with a difficult or corrective service situation.
Overcoming booking mistakes or corrective work.
Ensuring that refunds and re-do's are handled in a professional and friendly manner.
Ongoing personal continuing education on products, services, and current issues relating to the industry.
Promoting business outside of the salon.
Adjusting schedule to meet client needs.
Telephone/Reception responsibilities:
Acknowledging the client within sixty seconds of client's entering into the salon.
Answering telephone within three rings, with a smile, stating name and salon location.
Listening for a reply before placing the client on hold.
Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
Handling POS transactions timely and efficiently.
Emphasizing pre-bookings during client check-out.
Salon and Personal Presentation responsibilities:
Ensuring that the reception area and salon meet and exceed State Board Regulations.
Maintain a clean and organized reception area.
Effectively organizing time and resources to meet sales goals.
Communication with Salon Management regarding issues and needs.
Meeting salon guidelines for attendance and tardiness.
Maintaining an updated professional appearance and meets the salon dress code
Education and Experience:
GED or High School diploma
Proficient in computer based business-related computer softward.
Ability to handle money, count and make change
Customer Service or Cosmetic industry preferred.
Physical:
Ability to use computer keyboard, standard telephone and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for up to 8-hour shifts.
Ability to lift up to 25 pounds.
Auto-ApplySr. Zone Visual Merchandising Manager
Charlotte, NC job
The role of the Sr. Zone Visual Merchandise Manager is to travel to stores specific to their Zone and assume leadership role for influencing, directing and implementing visual merchandising standards and guidelines at store level that are consistent with the company's standards and directives. In partnership plan, implement, communicate, and train visual and merchandising associates to properly execute dressing of mannequins, forms, signing, accent lighting, fixturing standards, and implementation of visual directives in all P43 stores to gain consistent presentation standards.
Supervise store management on communication and implementation of visual issues (i.e.: adjacencies, sale events, visual set-ups, shop installations, promotions, special events.)
Train, develop, direct, and oversee visual staff members (VM Associates.)
Supervise plan, and implement seasonal visual collateral with SM.
Oversee and perform daily visual maintenance for all areas. Work with SM, ASM's, MTM's,MTL's VM's to see that daily standards are executed and maintained.
Participate in occasional weekly walk-through with Store Managers and attend MGR meeting in-store.
Oversee and maintain all mannequins, forms, on a regular basis according to the merchandising corporate directives.
Responsible for the coordination, inventory, and proper storage of all seasonal trim to prevent damage or destruction of existing materials. Work with General Manager and Operations Management team to secure proper space and meet requirements.
Oversee planning, coordination, and installation of Cosmetic collateral based on Corporate Cosmetic Calendar and individual store setups. Maintain and inventory all cosmetic collateral properly to ensure no damage occurs.
Manage installation and current upkeep of vendor identification by Demand Center as indicated in the current monthly directives. Install departmental identification as prescribed in the store fore mentioned listing.
Work with store SM and Operations to oversee, adjust and target all accent (spotlights) lighting that are complementing mannequins, table forms, strike zones, icon walls, and fixturing along main aisles.
Responsible for keeping home base store maintained as an exemplary store for all corporate directives.
Work with Store Operations to verify and inspect all incoming receipts and transfer of visual merchandising items, fixtures, collateral and supplies. Communicate issues back to Corporate in timely manner.
Work with store operations in the packing and transferring of display items and supplies requested by corporate and follow-up as needed.
Manage, maintain, and organize stock room for visual items.
Follow corporate procedures and policies regarding merchandise borrowed from department stock that are used in visual displays and on mannequins. Manage and maintain accurate records.
Travel preplanned store visitation schedule (3 days/week) - review proper implementation of all seasonal strategies, shops, visual impacts, trend directives, and promotional setups at store level.
Supervise and oversee specific stores to maintain the integrity of corporate visual directives and their implementation with the stores.
Train and supervise less experienced visual and merchandising associate's in planning and installation of visual directives and installation of visual directives in the stores. Train visual and merchandising associates on the proper usage of tools.
Review and direct visual and merchandising associates and store managers in the planning and installation of visual directives for successful quality implementation.
Oversee and follow up on vendor and in store shop installations and report any issues back to corporate visual.
Maintain open communication with Store Managers, Regional Vice Presidents and Zone Group Vice President through weekly/monthly conference calls, e-mails and follow up calls to stores.
Interview, evaluate, and recommend visual candidates.
Suggest merchandise presentation ideas as necessary.
Facilitate, participate and assist in corporate projects, new store, remodels as needed by corporate.
Inform stores within Zone of upcoming promotional and visual impacts as directed from corporate.
Assist in special events and in-store promotions as directed.
Complete additional tasks as assigned.
Assist in new store openings, remodels, prototypes, special projects as directed.
KNOWLEDGE, SKILLS & ABILITIES
Ability to effectively communicate with customers, co-workers, management, and corporate personnel.
Ability to supervise, direct, and motivate associates.
Ability to present merchandise in knowledgeable, creative and appealing manner
Knowledge of fashion trends, styles and colors.
Eye for detail and color coordination.
Ability to work independently.
Basic knowledge of tools and measuring devices.
PHYSICAL DEMANDS
* Must be able to lift between up to 50 lbs
* Basic knowledge of tools and measuring devices
* Ability to climb ladders and work at heights
* Ability to lift and carrying props
* Ability to assemble displays and hang signage at elevated heights
* Ability to operate a computer
* Ability to work unsupervised
* Ability to stand for long periods of time
#LI-CM1
#IND3
Auto-ApplyReclectic Product Flow Specialist
Pineville, NC job
A Product Flow Specialist supports the back of house operations and the flow of product from receipt to placement. Responsibilities also include supporting the service experience and furniture pick-up process.
Role Responsibilities
Business + Visual Operations
Supports product flow processes which include shipment receipt, unpackaging, ticketing, and preparing product for floor placement.
Upholds pricing standards to support brand value proposition
Supports ongoing product assessment to maintain healthy merchandise sell-through and ensure current customer assortment
Maintains organizational standards to support operational efficiency and cleanliness in processing areas, back of house, and salesfloor.
Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Customer Experience
Initiates conversation with customers, informing them of current promotions, pricing, and product information
Contributes to an organized shopping experience by merchandise recovery as a result of go-backs and misplaced merchandise
Communication + Relationships
Works productively with a team to efficiently unload, unpack, and process all shipment
Facilitates the sharing of relevant information regarding shipment and back of house organization with the team
Communicates daily with the leadership team on supply needs, flow of shipment, support needs, damage issues, and product discrepancies
Ensures timeliness and accountability to scheduled shifts to support a well-staffed, positive environment
Role Qualifications
Works well in a team environment
Exudes excellent time and project management skills
Interprets direction and asks clarifying questions
Ability to work flexible hours to meet the needs of the store including nights weekends and holidays.
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit ****************************************
Pay Range Starting from USD $16.00/Hr. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Auto-ApplySales Team Manager
Rock Hill, SC job
The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.
What you will do
* Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
* Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
* Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
* Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
* Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
* Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
* Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
* Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
* Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
* Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.
Skills and Abilities
* Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
* Skills and experience to perform in the role and a commitment to continuously learn.
* Ability to develop others through mentorship, effective communication, and side-by-side coaching.
* Self-directed and able to work with minimal supervision in a deadline-driven environment.
* Communicate with excellence.
* Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
* 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
* Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
* Must regularly move around all store areas and be accessible to customers.
* Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Auto-ApplyFragrance Associate - Part Time
Hickory, NC job
The Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product demonstrations, and offering customized recommendations across multiple fragrance brands. This role has a genuine enthusiasm for the fragrance and beauty industry, competitive drive, and confidence to excel in a fast-paced environment. This is an hourly position.
What you will do
* Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
* Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
* Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
* Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
* Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
* Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
* Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
* Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
* Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
* Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.
Skills and Abilities
* Dedication to customer service and a drive to achieve store objectives.
* Skills and experience to perform in the role and a commitment to continuously learn.
* Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
* Self-directed and able to work with minimal supervision in a deadline-driven environment.
* Communicate with excellence.
* Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
* Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
* Must regularly move around all store areas and be accessible to customers.
* Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Auto-ApplyAssistant Store Manager - White House Black Market
Huntersville, NC job
Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Assistant Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Performance Culture
* Analyzes sales reports and KPIs to determine the needs of the business; executes in store business and sales strategies.
* Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
* Controls payroll and supply budget.
* Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
* Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy.
* Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
* Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
* Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
* Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
* Trains and develops store management team on business acumen to drive overall performance.
* Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
* Trains, coaches and assists with locate fulfillment and selling.
Building High Performing Teams
* Motivates and inspires store team, developing a shared vision while modeling core values.
* Promotes an inclusive, collaborative approach to problem solving.
* Communicates with and coaches store teams and acts as liaison to field leadership and cross functional business partnerships to effectively lead positive change.
* Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
* Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
Customer Experience
* Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
* Ensures prompt resolution of customer concerns.
* Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
* Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
Talent
* Attracts, recruits, hires and retains a high performing team.
* Focuses on developing talent by conducting ongoing talent development discussions.
* Recommends changes of status of associates, including promotions, demotions, and terminations.
* Interprets Key Performance Indicator reports and delivers coaching as needed.
* Supports, implements, and provides follow-up for all training programs, seminars, etc.
* Assesses and coaches Store Team on performance and provides performance evaluations.
* In partnership with the DSM, resolves all human resources issues in a timely and effective manner.
* Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
* Ensures that Store Management team adheres to all employment practices and policies.
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
* High School diploma or equivalent
* 3+ years of retail management experience required
* Must be 18 years of age or older
* Excellent communication, verbal, and written skills
* Proven excellent customer service skills with statistical track record in all areas of sales and leadership
* Able to learn or adapt to technology provided by the company
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Established history in recruiting and retaining a quality sales and support staff
* General knowledge of apparel products (i.e., fit and fabric)
* Excellent leadership qualities, training and team building skills
* Knowledge of administrative aspects of store operations
* Able to communicate with customers and staff
* Solid evidence of community outreach and involvement. Understands the value in supporting the community
* Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
PHYSICAL REQUIREMENTS:
* Constant Walking/Standing- 67-100% of 8-hour shift
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
* Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
3095 Birkdale Village
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Sales Lead - Soma
Charlotte, NC job
We are customer obsessed, innovative, and have the best culture in retail. Join our team today! The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
* Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
* Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
* Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
* Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
* Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
* Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
* Trains, coaches and assists with locate fulfillment and selling.
Build High Performing Teams
* Motivates and inspires store team, promoting a shared vision while modeling core values.
* Promotes an inclusive, collaborative approach to problem solving.
* Communicates with store teams and Store Management to effectively lead positive change.
* Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
Customer Experience
* Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
* Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
* Builds and maintains a solid customer following through clienteling and wardrobing.
* Ensures prompt resolution of customer concerns.
* Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
* Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
Talent
* Supports, implements, and provides follow-up for all training programs, seminars, etc.
* Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
* Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
* Ensures that Store Team adheres to all employment practices and policies.
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
* High school diploma or equivalent
* 1+ year retail or sales management experience preferred
* Must be 18 years of age or older
* Excellent communication, verbal and written skills
* Excellent customer service skills
* Able to learn or adapt to technology provided by the company
* Knowledge of administrative aspects of store operations
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Able to communicate with customers
* Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
PHYSICAL REQUIREMENTS:
* Constant Walking/Standing- 67-100% of 8-hour shift
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
* Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
5337 Stonecrest at Piper Glen
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Full-Time Customer Service Supervisor
Hickory, NC job
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You'll Do
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl's are responsible for:
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
What Skills You Have
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You'll Do” Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Pay Starts At: $17.25
Auto-ApplyWacoal Selling Specialist - Full Time - SouthPark Mall
Charlotte, NC job
At Belk, we have a vision to reimagine the department store. As a Wacoal Selling Specialist, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.
The Wacoal Selling Specialist is responsible for becoming an expert on the Wacoal brand, ensuring the customer experience is elevated, product is placed and merchandised to reflect vendor standards, and presentation is consistently maintained.
* Providing Excellent Customer Service:
* Proactive greeting and engaging customers warmly and with a smile.
* Impact sales both by helping and pleasing customers and by employing high-level selling skills.
* Demonstrating Initiative:
* Meet or exceed solicitation goal for Belk Rewards Credit Card program.
* Meet or exceed clientele goals, where applicable.
* Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
* Focusing on Results:
* Meet or exceed sales goals.
* Increase units sold per transaction by recommending products to customers.
* Identify and reduce shrinkage in area.
* Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
* Maintain floor and stock areas consistent with store standards.
* Follow procedures for all systems including counts, markdowns, and inventory control.
* Comply with policies and procedures in the associate handbook.
* Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
* Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.
Education / Experience Requirements:
* Position Contribution Level :
* Intermediate Level
Minimum Education & Experience:
* No education requirement.
* Experience in retail preferred.
Preferred Education & Experience:
* Knowledge / Skills Requirements:
* Knowledge & Skills
* Excellent communication skills.
* Ability to use and learn industry technology preferred.
* Physical Requirements:
* Physical
* Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment.
* Hand manipulation to remove sensor tags.
* Ability to push / pull 100-500 pounds when moving stock carts.
* Task demands vary in each department because of the different types of merchandise.
* Stocking requirements can involve reaching above & below shoulder level and lifting 25-50-pound boxes.
Reporting Relationships:
* Supervisor:
* Sales Team Manager
* Supervises:
* None
Auto-ApplyRecovery Associate
Conover, NC job
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2 * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Recovery Associate is to uphold the store's general look and arrangement. The primary emphasis lies in guaranteeing the correct return of merchandise to the sales floor, maintaining well-stocked shelves, and ensuring the store's cleanliness and appealing presentation. Additionally, delivering exceptional customer service is also a vital aspect of this role.
Greet customers within a ten-foot radius, creating a welcoming atmosphere.
* Assist customers in making informed purchase decisions.
* Provide unwavering high-quality customer service to ensure an enjoyable shopping experience.
* Organize, restock, and arrange products for effective displays.
* Maintain an in-depth knowledge of all featured products and their specific store locations.
* Complete the daily department recovery process for your assigned departments.
* Maintain the department's cleanliness and organization, including wiping down shelves and sweeping beneath them.
* Adhere to Indoor Merchandising Guide standards specific to the relevant department.
* Ensure bathrooms are consistently clean and well-maintained.
* Demonstrate a strong understanding of safety protocols and optimal techniques for handling materials.
* Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
* Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
* Participate in cross-training for flexibility in various departments and responsibilities.
* Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
* Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
* Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
* Perform other duties as assigned.
Supervisory Responsibilities
None
Essential Qualities for Success
* Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
* Ability to work independently without supervision.
* Comfortable navigating computer systems and software to assist customers or manage activities.
* Excellent verbal and written interpersonal and communication skills.
* Excellent customer service skills.
Physical Requirements
* Ability to maintain a seated or standing position for extended durations.
* Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
* Ability to use a ladder and/or pallet jack.
* Able to navigate and access all facilities.
* Skill to effectively communicate verbally with others, both in-person and via electronic devices.
* Close vision for computer-related activities.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Responsibilities What You'll do The purpose of the Recovery Associate is to uphold the store's general look and arrangement. The primary emphasis lies in guaranteeing the correct return of merchandise to the sales floor, maintaining well-stocked shelves, and ensuring the store's cleanliness and appealing presentation. Additionally, delivering exceptional customer service is also a vital aspect of this role. Greet customers within a ten-foot radius, creating a welcoming atmosphere. - Assist customers in making informed purchase decisions. - Provide unwavering high-quality customer service to ensure an enjoyable shopping experience. - Organize, restock, and arrange products for effective displays. - Maintain an in-depth knowledge of all featured products and their specific store locations. - Complete the daily department recovery process for your assigned departments. - Maintain the department's cleanliness and organization, including wiping down shelves and sweeping beneath them. - Adhere to Indoor Merchandising Guide standards specific to the relevant department. - Ensure bathrooms are consistently clean and well-maintained. - Demonstrate a strong understanding of safety protocols and optimal techniques for handling materials. - Use general office equipment such as telephone, copy machine, fax machine, calculator, computer. - Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment. - Participate in cross-training for flexibility in various departments and responsibilities. - Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. - Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. - Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. - Perform other duties as assigned. Supervisory Responsibilities None
Auto-ApplySales Team Manager
Hickory, NC job
The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.
What you will do
* Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
* Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
* Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
* Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
* Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
* Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
* Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
* Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
* Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
* Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.
Skills and Abilities
* Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
* Skills and experience to perform in the role and a commitment to continuously learn.
* Ability to develop others through mentorship, effective communication, and side-by-side coaching.
* Self-directed and able to work with minimal supervision in a deadline-driven environment.
* Communicate with excellence.
* Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
* 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
* Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
* Must regularly move around all store areas and be accessible to customers.
* Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
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