Customer Success Manager jobs at Vonage

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Senior Customer Support Manager (Sr. CSM) for the Civil/LEA Federal Markets Division is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Civil/LEA accounts located in the US, along with additional customers globally. The East Coast time and Central Standard time zone is preferred. Travel is required for customer retention and internal business activities. Job Description The Sr. CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. The Sr. CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies. The Sr. CSM will be responsible for maintaining customer satisfaction through the Program Management team and other applicable accounts. The Sr. CSM could/should be expected to provide support over various time zones which the program supports (EST and CST) The Sr. CSM will be responsible for forecasting and managing their applicable accounts. The Sr. CSM provides support outside of the typical Sr. CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for P25 and related wireless technologies. Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. Must also have more than average skills within Excel for project revenue and margin tracking. CANDIDATE EXPECTATIONS 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired. Knowledge of Motorola RF systems and products is a plus Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required Job performance depends on ability to successfully utilize Oracle and Salesforce applications. Experience with US Federal Government contracts performance is a plus Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s). The Senior Customer Support Manager (Sr. CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Eastern Region. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Target Base Salary Range: $89,000 - $113,500 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Technical Services Sales with large Government customers or Military experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewOur people are on the front lines of our organization, building strong, long term business relationships and promoting our products and services to our valued customers. Customer Support Management to Motorola Solutions is offering the very best service to our customers, always. We pride ourselves on our knowledge, expertise and ability to solve problems. This exciting new opportunity is supporting State & Local governmental in the Mid-Atlantic Northern VA/MD. Job Description The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. Manage government contracts with responsibility for the successful delivery of service products for state and local government customers. Manage the relations with external partners responsible for delivering service products to customers, is responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting service billing and cost performance goals. Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams. Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. There is a major emphasis on developing customer relationships that will position Motorola Solutions for Service growth throughout the designated customer base. The CSM must be willing to travel throughout the designated region (State of Maryland or Northern Virginia) and meet with customers face to face on a regular and ongoing cadence. Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. Work with customers to discuss concerns and drive corrective actions to closure. Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. Ensure that customers receive appropriate and timely reporting as required by the Services Contract. Manage sub-contractors' deliverables and adherence to agreed scope and outcomes. Manage product quality issues as needed (MTN's) Engage as needed in the case management process to ensure proper service delivery. Assist partners, vendors, and customers as needed with payment and billing issues. Identify and implement areas for improvement to ensure improved service quality and best practice delivery. Ensure all operational documentation remain up to date and relevant. Manage third party vendors. Manage contract change management. Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests. Gather and provide Booking Packages to SCSO for contract loading. Work closely with the Motorola Project Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. The CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed. Work with customer and field teams to create and/or update existing Customer Support Plans (CSP) Create customer and service provider Statements of Work (SOW) Execute contract documents and obtain customer purchase orders Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates/changes, Installation Agreements (write-up, obtain PO, and manage) Lead and manage the coordination of variation and other change request response and implementation of approved changes. Oversee the change implementation into service delivery operations in coordination with customer. Work with customers on up-sell/cross-sell Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. Achieve stated on time contract renewal goal Achieve stated services growth goal for assigned contracts Candidate Requirements The CSM must reside in the state of Maryland or Northern Virginia to fully support their customers. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-CC1 Target Base Salary Range: $75,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements 3+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation, Integration, System Management, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Motorola Solutions, Radio Frequency, Radio Systems, Public Safety, Military or Technical Services Sales. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. Job Description The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy products and working with key executives to plan for a successful, long-term and fruitful relationship. CSMs will also be responsible for tracking and securing customer renewals as part of long-term customer relationship management activities. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities. **Location: Fully remote, ideally based in Arizona or Utah **Travel: Up to 50% Qualifications/Experience: 5+ years of experience in a Customer Success, Account Management, customer-facing role, or leadership in public safety environments Demonstrated track record of successfully managing complex customer relationships in a SaaS environment Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general Passion for using technology to make a difference in people's lives and ideally some exposure or personal interest in emergency services and Public Safety Working knowledge of Customer Success KPIs and metrics Experience with Salesforce.com, HubSpot, and/or Gainsight Experience working for an innovative and fast-growing tech company or direct experience working in a public safety agency leveraging modern technology to support daily operations Demonstrated creativity with customer engagement and problem solving Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly. Target Base Salary Range: $80,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High school diploma or equivalent 5+ years of experience in customer success, account management, public safety, a customer-facing role, and/or public safety Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job Description In this full-time role, you will serve as a Senior Customer Success Manager who works regionally with new and existing US Federal Government Public Safety clients to maximize usage, value and product satisfaction. Customer Success Managers are responsible for partnering with customers to promote their full adoption of Motorola products and services, including increasing their ongoing use, value creation and product satisfaction across key user populations. Their number one goal is to ensure their desired outcomes are clearly documented, understood and realized. As a senior member of the Customer Success team, you are responsible for modeling exemplary behavior from an adherence to process and best practices perspective, identifying opportunities for continuous improvement, and driving statewide and regional strategies as appropriate. This specific position is primarily focused on the APX NEXT and APX N-Line software portfolio and its adjacent integrations with other Motorola Solutions products. Responsibilities: By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges. Senior Customer Success Managers grow and cultivate strong customer sentiment and reference by developing trust over time and delivering consistent follow-through. They will build relationships with the technical and command leadership agency representatives to document agency goals, product use-cases and outcomes. Senior Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for agency contacts. Senior Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Drive adoption, outcomes and annual recurring revenue and map out a customer retention strategy that minimizes risk of agency churn. Identify opportunities for account renewal and expansion. This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Key Characteristics: Work proactively with customers in their assigned book of business from a holistic perspective that is informed by regional and state-specific inputs (current events, policies, etc) and model this behavior to the team as well as mentor those in need of guidance. Follow Day in the Life guidelines and model exemplary behavior to the team as well as mentor those in need of guidance; meet or exceed documented quarterly and yearly individual and team goals. Aid Motorola's larger public safety agencies in identifying and extracting the expected value from their Motorola Software portfolio. Provide best practices for customers, understand their workflows, organizational structures, and overall usage requirements, and to help them achieve their operational goals through the use of Motorola's products. Develop strong referenceable customers. Work closely with multiple cross-functional teams, provide insight into customers' needs and challenges, influence/guide internal product roadmaps and projects, remove barriers and challenges that prevent customers from achieving their desired goals and objectives. Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Project management skill set is highly useful. Partner with Motorola internal teams including deployment, demo, sales and support Demonstrate advanced CSA skills, including the ability to run Operational Assessments, deliver at an executive level (high executive communication skills), and contribute to the team/elevate the team by contributing to and/or leading special projects, identifying gaps and introducing process improvements. Ideal Qualifications: Seeking 7+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management. 2+ years working with enterprise-level customers is desired. Working knowledge of Motorola Solutions Land Mobile Radio, Command Center and Mobile Video Software including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition. Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans. A proven track record of leading process improvements within large organizations. Previous experience tracking product adoption and customer engagement through data-analysis tools. Experience serving as a customer manager with the ability to understand the needs of the client and deliver on those needs. Strong executive presence and presentation skills. Understanding of accounting principles is a plus. Ability to stay on-task with minimal supervision. Demonstrated ability to deal with change and excel in high-stress situations. Proficiency in the use of the Google Suite products. Gainsight and Salesforce experience is a plus. Ability to travel 35+% to customers. Experience with customers in the Federal Markets is preferred This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $90,000-$100,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be able to obtain background clearance as required by government customers. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. Job Description The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer to impact roadmap enhancements. **Location: Fully remote, ideally based in the Southeast or Central Region **Travel: Up to 70% Qualifications/Experience: 3+ years of experience in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs Experience working with and driving end-user adoption of mobile applications a strong plus Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations Demonstrated creativity with customer engagement and problem solving Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Target Base Salary Range: $70,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High school diploma or equivalent 3+ years of experience in customer success, account management, public safety, and/or a customer-facing role Travel Requirements50-75% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. Manage government contracts with responsibility for the successful delivery of service products for local government customers. Manage the relations with external partners responsible for delivering service products to customers, is responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting service billing and cost performance goals. Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams. Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. There is a major emphasis on developing customer relationships that will position Motorola for Service growth throughout the designated customer base. The CSM must be willing to travel throughout the designated region (State of Alabama) and meet with customers face to face on a regular and ongoing cadence. Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. Work with customers to discuss concerns and drive corrective actions to closure. Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. Ensure that customers receive appropriate and timely reporting as required by the Services Contract. Manage sub-contractors' deliverables and adherence to agreed scope and outcomes. Manage product quality issues as needed Engage as needed in the case management process to ensure proper service delivery Assist partners, vendors, and customers as needed with payment and billing issues Identify and implement areas for improvement to ensure improved service quality and best practice delivery Ensure all operational documentation remain up to date and relevant Manage third party vendors Manage contract change management Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests. Gather and provide Booking Packages to SCSO for contract loading Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. The CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed. Work with customer and field teams to create and/or update existing Customer Support Plans (CSP) Create customer and service provider Statements of Work Execute contract documents and obtain customer purchase orders Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes, Installation Agreements (write-up, obtain PO, and manage) Lead and manage the coordination of variation and other change request response and implementation of approved changes. Oversee the change implementation into service delivery operations in coordination with Customer. Work with customers on up-sell/cross-sell Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. Achieve stated on time contract renewal goal Achieve stated services growth goal for assigned contracts Able to communicate with customer IT personnel regarding WLAN and wired infrastructures. Candidate Requirements The CSM must reside in the state of Alabama to fully support their customers. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-CC1 Target Base Salary Range: $70,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements 4+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be able to obtain background clearance as required by government customer(s) Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Senior Customer Support Manager (Sr. CSM) for the Civil/LEA Federal Markets Division is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Civil/LEA accounts located in the US, along with additional customers globally. The East Coast time and Central Standard time zone is preferred. Travel is required for customer retention and internal business activities. Job Description The Sr. CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. The Sr. CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies. The Sr. CSM will be responsible for maintaining customer satisfaction through the Program Management team and other applicable accounts. The Sr. CSM could/should be expected to provide support over various time zones which the program supports (EST and CST) The Sr. CSM will be responsible for forecasting and managing their applicable accounts. The Sr. CSM provides support outside of the typical Sr. CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for P25 and related wireless technologies. Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. Must also have more than average skills within Excel for project revenue and margin tracking. CANDIDATE EXPECTATIONS 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired. Knowledge of Motorola RF systems and products is a plus Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required Job performance depends on ability to successfully utilize Oracle and Salesforce applications. Experience with US Federal Government contracts performance is a plus Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s). The Senior Customer Support Manager (Sr. CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Eastern Region. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Target Base Salary Range: $89,000 - $113,500 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Technical Services Sales with large Government customers or Military experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewOur people are on the front lines of our organization, building strong, long term business relationships and promoting our products and services to our valued customers. Customer Support Management to Motorola Solutions is offering the very best service to our customers, always. We pride ourselves on our knowledge, expertise and ability to solve problems. This exciting new opportunity is supporting State & Local governmental in the Mid-Atlantic Northern VA/MD. Job Description The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. Manage government contracts with responsibility for the successful delivery of service products for state and local government customers. Manage the relations with external partners responsible for delivering service products to customers, is responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting service billing and cost performance goals. Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams. Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. There is a major emphasis on developing customer relationships that will position Motorola Solutions for Service growth throughout the designated customer base. The CSM must be willing to travel throughout the designated region (State of Maryland or Northern Virginia) and meet with customers face to face on a regular and ongoing cadence. Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. Work with customers to discuss concerns and drive corrective actions to closure. Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. Ensure that customers receive appropriate and timely reporting as required by the Services Contract. Manage sub-contractors' deliverables and adherence to agreed scope and outcomes. Manage product quality issues as needed (MTN's) Engage as needed in the case management process to ensure proper service delivery. Assist partners, vendors, and customers as needed with payment and billing issues. Identify and implement areas for improvement to ensure improved service quality and best practice delivery. Ensure all operational documentation remain up to date and relevant. Manage third party vendors. Manage contract change management. Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests. Gather and provide Booking Packages to SCSO for contract loading. Work closely with the Motorola Project Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. The CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed. Work with customer and field teams to create and/or update existing Customer Support Plans (CSP) Create customer and service provider Statements of Work (SOW) Execute contract documents and obtain customer purchase orders Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates/changes, Installation Agreements (write-up, obtain PO, and manage) Lead and manage the coordination of variation and other change request response and implementation of approved changes. Oversee the change implementation into service delivery operations in coordination with customer. Work with customers on up-sell/cross-sell Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. Achieve stated on time contract renewal goal Achieve stated services growth goal for assigned contracts Candidate Requirements The CSM must reside in the state of Maryland or Northern Virginia to fully support their customers. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-CC1 Target Base Salary Range: $75,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements 3+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation, Integration, System Management, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Motorola Solutions, Radio Frequency, Radio Systems, Public Safety, Military or Technical Services Sales. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

NRS Insights is the data and analytics division of National Retail Solutions, powering a first-of-its-kind dataset built from real-time POS scan data across 32,000+ independent retailers nationwide-including urban c-stores, liquor stores, and bodegas. We deliver shopper-level insights, category performance trends, and distribution visibility that mainstream sources often miss-helping leading CPG brands, agencies, and data partners make smarter decisions, close distribution gaps, and grow share in one of the most dynamic, multicultural retail channels in the U.S.NRS Insights supports both standalone data licensing and integrated measurement for in-store and digital media campaigns. Clients rely on us for granular, actionable intelligence that reflects how real consumers shop outside of mainstream retail.The Opportunity: We're hiring a Client Success Manager to own client relationships, lead data execution, and drive cross-functional coordination-especially between clients and our technical/operational teams. This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business. Key Responsibilities: Manage relationships with assigned clients in CPG, analytics, and retail media Translate business needs into clear deliverables for internal data and ops teams Lead execution of data products, recurring deliverables, and performance reporting Support sales outreach and early-stage conversations with new prospects Help elevate the output and development of junior team members through collaboration and guidance Identify upsell and expansion opportunities by tracking client usage and needs Troubleshoot issues and ensure a high standard of service and delivery What You Bring: 3-6 years in Client Success, Account Management, or Strategic Partnerships Experience in CPG, data/insights, or retail media preferred Hands-on, roll-up-your-sleeves mentality-you're not afraid to dig into the details to get things done Strong communicator, comfortable working across business and technical audiences Organized, proactive, and relentlessly resourceful Commercial mindset with the hustle to support growth and uncover new opportunities Comfortable managing multiple priorities in a fast-moving environment About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!

National Retail Solutions (NRS) is hiring! We are looking for a self-motivated, experienced Channel Sales Manager to develop and build a team of Distributors to sell the World's Greatest Point of Sale System, NRS Pay (Credit Card Sales), NRS Funding (Merchant Loans), and NRS Petro (Gas Pump Management). Currently, we have over 15,000 units Nationwide and growing rapidly in all areas of the US. We continue to expand into new segments and are constantly adding new features. A Channel Sales Manager can sign up anyone across the US to sell our Services. You will be responsible for identifying new Distributors, onboarding them to sell, and keeping in constant contact with them so they keep selling. NRS Channel Managers are that they have a proven track record of successful selling. You need to be high-energy, organized, and have a can-do attitude. Prior experience selling POS Systems, Credit Card Processing, Consumer Packaged Goods, or Retail Service Industries is preferred. Travel is limited to Trade Shows and occasional in-person meetings. Compensation: Base Salary plus commissions.Responsibilities: Grow and Manage your Distributor Network Motivate your Distributors to sell Train Distributors on our products Stay in constant contact with your network of Distributors Understand your Distributor's needs and provide solutions. Skills Required: Ability to Sell Features and Benefits Active Listener Self-Motivated Prospecting Strong Communication Adaptable Organized Ability to Negotiate Ability to Plan Conflict Resolution Relationship Builder Client Engagement Critical Thinking/ Problem Solver Sales Presentations At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world. IDT is listed on the NYSE, employs over 1000 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership towards the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and trainings Requirements Ability to work at least 45 hour work weeks Reliable transportation & valid drivers license Excellent problem solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate, and inspire a team to achieve maximum results Ensure audit compliance at all times as required by carrier Must be at least 18 years of age 1-2 years wireless sales management 3-4 years wireless sales experience College Degree Preferred, High School Diploma, or GED Required

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and trainings Requirements Ability to work at least 45 hour work weeks Reliable transportation & valid drivers license Excellent problem solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate, and inspire a team to achieve maximum results Ensure audit compliance at all times as required by carrier Must be at least 18 years of age 1-2 years wireless sales management 3-4 years wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership towards the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and trainings Requirements Ability to work at least 45 hour work weeks Reliable transportation & valid drivers license Excellent problem solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate, and inspire a team to achieve maximum results Ensure audit compliance at all times as required by carrier Must be at least 18 years of age 1-2 years wireless sales management 3-4 years wireless sales experience College Degree Preferred, High School Diploma, or GED Required.

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

RETAIL SALES MANAGER Join us as a RETAIL SALES MANAGER in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Sales Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership toward the achievement of maximum profitability and growth in-line with the company's values and vision. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required