At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.
Job Description
The CustomerSuccessManager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer to impact roadmap enhancements.
**Location: Remote, based in the US Southeast or Central regions
**Travel: Up to 70%
Qualifications/Experience:
3+ years of experience in a CustomerSuccess, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs
Experience working with and driving end-user adoption of mobile applications a strong plus
Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety
Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
Demonstrated creativity with customer engagement and problem solving
Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams
Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
Target Base Salary Range: $70,000 - $90,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
High school diploma or equivalent
3+ years of experience in customersuccess, account management, public safety, and/or a customer-facing role
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$70k-90k yearly Auto-Apply 58d ago
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Customer Success Manager (Remote CA)
Motorola Solutions 4.5
California jobs
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.
Job Description
The CustomerSuccessManager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements.
**Location: Remote, based in California
**Travel: Up to 70% within California
Qualifications/Experience:
3 + years in a CustomerSuccess, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs
Experience working with and driving end-user adoption of mobile applications a strong plus
Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety
Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
Demonstrated creativity with customer engagement and problem solving
Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams
Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
Target Base Salary Range: $70,000 - $110,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
High school diploma or equivalent
3+ years of experience in customersuccess, account management, public safety, and/or a customer-facing role
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$70k-110k yearly Auto-Apply 58d ago
Customer Success Manager (AZ, CA, or UT)
Motorola Solutions 4.5
California jobs
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.
Job Description
The CustomerSuccessManager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy products and working with key executives to plan for a successful, long-term and fruitful relationship. CSMs will also be responsible for tracking and securing customer renewals as part of long-term customer relationship management activities. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities.
**Location: Remote, based in Arizona, California, or Utah
**Travel: Up to 50%
Qualifications/Experience:
5+ years of experience in a CustomerSuccess, Account Management, customer-facing role, or leadership in public safety environments
Demonstrated track record of successfullymanaging complex customer relationships in a SaaS environment
Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
Passion for using technology to make a difference in people's lives and ideally some exposure or personal interest in emergency services and Public Safety
Working knowledge of CustomerSuccess KPIs and metrics
Experience with Salesforce.com, HubSpot, and/or Gainsight
Experience working for an innovative and fast-growing tech company or direct experience working in a public safety agency leveraging modern technology to support daily operations
Demonstrated creativity with customer engagement and problem solving
Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams
Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly.
Target Base Salary Range: $80,000 - $100,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
High school diploma or equivalent
5+ years of experience in customersuccess, account management, public safety, a customer-facing role, and/or public safety
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$80k-100k yearly Auto-Apply 25d ago
Software Customer Success Manager
Motorola Solutions 4.5
Remote
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Motorola Solutions CustomerSuccess Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.
Job Description
In this full-time role, you will serve as a Senior CustomerSuccessManager who works regionally with new and existing US Federal Government Public Safety clients to maximize usage, value and product satisfaction. CustomerSuccessManagers are responsible for partnering with customers to promote their full adoption of Motorola products and services, including increasing their ongoing use, value creation and product satisfaction across key user populations. Their number one goal is to ensure their desired outcomes are clearly documented, understood and realized. As a senior member of the CustomerSuccess team, you are responsible for modeling exemplary behavior from an adherence to process and best practices perspective, identifying opportunities for continuous improvement, and driving statewide and regional strategies as appropriate. This specific position is primarily focused on the APX NEXT and APX N-Line software portfolio and its adjacent integrations with other Motorola Solutions products.
Responsibilities:
By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior CustomerSuccessManagers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges.
Senior CustomerSuccessManagers grow and cultivate strong customer sentiment and reference by developing trust over time and delivering consistent follow-through. They will build relationships with the technical and command leadership agency representatives to document agency goals, product use-cases and outcomes.
Senior CustomerSuccessManagers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for agency contacts.
Senior CustomerSuccessManagers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to CustomerSuccess is smooth.
Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues.
Customer Retention - Develop and implement strategies to minimize client churn.
Drive adoption, outcomes and annual recurring revenue and map out a customer retention strategy that minimizes risk of agency churn.
Identify opportunities for account renewal and expansion. This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes.
Key Characteristics:
Work proactively with customers in their assigned book of business from a holistic perspective that is informed by regional and state-specific inputs (current events, policies, etc) and model this behavior to the team as well as mentor those in need of guidance.
Follow Day in the Life guidelines and model exemplary behavior to the team as well as mentor those in need of guidance; meet or exceed documented quarterly and yearly individual and team goals.
Aid Motorola's larger public safety agencies in identifying and extracting the expected value from their Motorola Software portfolio.
Provide best practices for customers, understand their workflows, organizational structures, and overall usage requirements, and to help them achieve their operational goals through the use of Motorola's products.
Develop strong referenceable customers.
Work closely with multiple cross-functional teams, provide insight into customers' needs and challenges, influence/guide internal product roadmaps and projects, remove barriers and challenges that prevent customers from achieving their desired goals and objectives.
Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level.
Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers.
Communication: Ability to communicate clearly and effectively with customers, peers and managers.
Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance.
Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role.
Project management skill set is highly useful.
Partner with Motorola internal teams including deployment, demo, sales and support
Demonstrate advanced CSA skills, including the ability to run Operational Assessments, deliver at an executive level (high executive communication skills), and contribute to the team/elevate the team by contributing to and/or leading special projects, identifying gaps and introducing process improvements.
Ideal Qualifications:
Seeking 7+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management.
2+ years working with enterprise-level customers is desired.
Working knowledge of Motorola Solutions Land Mobile Radio, Command Center and Mobile Video Software including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition.
Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans.
A proven track record of leading process improvements within large organizations.
Previous experience tracking product adoption and customer engagement through data-analysis tools.
Experience serving as a customermanager with the ability to understand the needs of the client and deliver on those needs.
Strong executive presence and presentation skills.
Understanding of accounting principles is a plus.
Ability to stay on-task with minimal supervision.
Demonstrated ability to deal with change and excel in high-stress situations.
Proficiency in the use of the Google Suite products. Gainsight and Salesforce experience is a plus.
Ability to travel 35+% to customers.
Experience with customers in the Federal Markets is preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $90,000-$100,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Must be able to obtain background clearance as required by government customers.
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$90k-100k yearly Auto-Apply 60d+ ago
Customer Success Manager (Southeast/Central)
Motorola Solutions 4.5
Remote
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.
Job Description
The CustomerSuccessManager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer to impact roadmap enhancements.
**Location: Remote, based in the US Southeast or Central regions
**Travel: Up to 70%
Qualifications/Experience:
3+ years of experience in a CustomerSuccess, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs
Experience working with and driving end-user adoption of mobile applications a strong plus
Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety
Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
Demonstrated creativity with customer engagement and problem solving
Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams
Possess an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact
Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
Target Base Salary Range: $70,000 - $90,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
High school diploma or equivalent
3+ years of experience in customersuccess, account management, public safety, and/or a customer-facing role
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$70k-90k yearly Auto-Apply 25d ago
Customer Support Manager - State of Alabama
Motorola Solutions 4.5
Remote
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products.
Manage government contracts with responsibility for the successful delivery of service products for local government customers.
Manage the relations with external partners responsible for delivering service products to customers, is responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting service billing and cost performance goals.
Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams.
Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.
There is a major emphasis on developing customer relationships that will position Motorola for Service growth throughout the designated customer base.
The CSM must be willing to travel throughout the designated region (State of Alabama) and meet with customers face to face on a regular and ongoing cadence.
Provide customers a single point of contact for customermanagement and ensure service delivery and Service Level Agreements (SLA) compliance.
Work with customers to discuss concerns and drive corrective actions to closure.
Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
Ensure that customers receive appropriate and timely reporting as required by the Services Contract.
Manage sub-contractors' deliverables and adherence to agreed scope and outcomes.
Manage product quality issues as needed
Engage as needed in the case management process to ensure proper service delivery
Assist partners, vendors, and customers as needed with payment and billing issues
Identify and implement areas for improvement to ensure improved service quality and best practice delivery
Ensure all operational documentation remain up to date and relevant
Manage third party vendors
Manage contract change management
Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests.
Gather and provide Booking Packages to SCSO for contract loading
Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
The CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed.
Work with customer and field teams to create and/or update existing Customer Support Plans (CSP)
Create customer and service provider Statements of Work
Execute contract documents and obtain customer purchase orders
Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes, Installation Agreements (write-up, obtain PO, and manage)
Lead and manage the coordination of variation and other change request response and implementation of approved changes.
Oversee the change implementation into service delivery operations in coordination with Customer.
Work with customers on up-sell/cross-sell
Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs.
Achieve stated on time contract renewal goal
Achieve stated services growth goal for assigned contracts
Able to communicate with customer IT personnel regarding WLAN and wired infrastructures.
Candidate Requirements
The CSM must reside in the state of Alabama to fully support their customers.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
#LI-CC1
Target Base Salary Range: $70,000 - $90,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
4+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Must be able to obtain background clearance as required by government customer(s)
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$70k-90k yearly Auto-Apply 32d ago
Client Success Manager - CPG & Data Solutions
IDT 4.4
Newark, NJ jobs
NRS Insights is the data and analytics division of National Retail Solutions, powering a first-of-its-kind dataset built from real-time POS scan data across 32,000+ independent retailers nationwide-including urban c-stores, liquor stores, and bodegas. We deliver shopper-level insights, category performance trends, and distribution visibility that mainstream sources often miss-helping leading CPG brands, agencies, and data partners make smarter decisions, close distribution gaps, and grow share in one of the most dynamic, multicultural retail channels in the U.S.NRS Insights supports both standalone data licensing and integrated measurement for in-store and digital media campaigns. Clients rely on us for granular, actionable intelligence that reflects how real consumers shop outside of mainstream retail.The Opportunity:
We're hiring a Client SuccessManager to own client relationships, lead data execution, and drive cross-functional coordination-especially between clients and our technical/operational teams.
This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business.
Key Responsibilities:
Manage relationships with assigned clients in CPG, analytics, and retail media
Translate business needs into clear deliverables for internal data and ops teams
Lead execution of data products, recurring deliverables, and performance reporting
Support sales outreach and early-stage conversations with new prospects
Help elevate the output and development of junior team members through collaboration and guidance
Identify upsell and expansion opportunities by tracking client usage and needs
Troubleshoot issues and ensure a high standard of service and delivery
What You Bring:
3-6 years in Client Success, Account Management, or Strategic Partnerships
Experience in CPG, data/insights, or retail media preferred
Hands-on, roll-up-your-sleeves mentality-you're not afraid to dig into the details to get things done
Strong communicator, comfortable working across business and technical audiences
Organized, proactive, and relentlessly resourceful
Commercial mindset with the hustle to support growth and uncover new opportunities
Comfortable managing multiple priorities in a fast-moving environment
$85,000 - $110,000 a year About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$85k-110k yearly Auto-Apply 60d+ ago
Client Success Manager - CPG & Data Solutions
IDT 4.4
Remote
NRS Insights is the data and analytics division of National Retail Solutions, powering a first-of-its-kind dataset built from real-time POS scan data across 32,000+ independent retailers nationwide-including urban c-stores, liquor stores, and bodegas. We deliver shopper-level insights, category performance trends, and distribution visibility that mainstream sources often miss-helping leading CPG brands, agencies, and data partners make smarter decisions, close distribution gaps, and grow share in one of the most dynamic, multicultural retail channels in the U.S.NRS Insights supports both standalone data licensing and integrated measurement for in-store and digital media campaigns. Clients rely on us for granular, actionable intelligence that reflects how real consumers shop outside of mainstream retail.The Opportunity:
We're hiring a Client SuccessManager to own client relationships, lead data execution, and drive cross-functional coordination-especially between clients and our technical/operational teams.
This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business.
Key Responsibilities:
Manage relationships with assigned clients in CPG, analytics, and retail media
Translate business needs into clear deliverables for internal data and ops teams
Lead execution of data products, recurring deliverables, and performance reporting
Support sales outreach and early-stage conversations with new prospects
Help elevate the output and development of junior team members through collaboration and guidance
Identify upsell and expansion opportunities by tracking client usage and needs
Troubleshoot issues and ensure a high standard of service and delivery
What You Bring:
3-6 years in Client Success, Account Management, or Strategic Partnerships
Experience in CPG, data/insights, or retail media preferred
Hands-on, roll-up-your-sleeves mentality-you're not afraid to dig into the details to get things done
Strong communicator, comfortable working across business and technical audiences
Organized, proactive, and relentlessly resourceful
Commercial mindset with the hustle to support growth and uncover new opportunities
Comfortable managing multiple priorities in a fast-moving environment
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
$49k-73k yearly est. Auto-Apply 60d+ ago
Client Development Executive (Cox Business)
Cox Communications 4.8
Springfield, VA jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Client Development Executive - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $62,700.00 - $94,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,360.00.
Job Description
Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow.
We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen:
Identifying new prospects in your assigned territory.
Researching prospects' businesses to prepare for sales calls.
Developing and maintaining sales growth plans for each account in your territory.
Communicating with prospective customers to explore mutually beneficial objectives.
Meeting with prospective customers to assess business technology needs.
Collaborating with internal sales support and service delivery teams to meet customers' needs.
Making face-to-face or virtual sales presentations to decision makers.
Negotiating pricing, products and promotions with new customers.
Who You Are
You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer:
Minimum:
8 years of experience in a related field; or a bachelor's degree with 4 years of experience; a master's degree with 2 years of experience; or a Ph.D. in a related discipline.
A valid driver's license, good driving record and reliable transportation.
Excellent written and verbal communication skills.
A track record meeting and exceeding sales goals.
Experience using Windows-based PCs, Microsoft Office and a CRM.
Preferred:
Experience in B2B outside sales with quotas.
Experience in field sales, pipeline development, new lead generation and prospecting.
Experience in the telecommunications industry, or with technology or cloud sales.
Join the Cox family of businesses and make your mark today!
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$62.7k-94.1k yearly Auto-Apply 60d+ ago
Client Growth Executive (Cox Business)
Cox Communications 4.8
Las Vegas, NV jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Client Growth Executive - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $57,000.00 - $85,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $46,800.00.
Job Description
Client Growth Executive
Cox Business helps companies adopt technologies that deliver mobility, scalability and growth. With our Internet and networking solutions combined with our dedication to the next generation of cloud and connected technologies, we're changing the way we do business.
We're hiring a Client Growth Executive to help our customers grow their business by cultivating and strengthening relationships with existing Cox Business clients. Using your sales expertise and passion for retaining clients, you'll upsell and cross-sell our solutions and ensure client satisfaction.
If you know your way around a negotiation table and are looking for work-life balance and growth opportunities, keep reading and apply today!
What's In It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
We want our people to succeed, plain and simple. We're all about professional development, continuing education and helping your career grow.
Our pro-sales culture honors and respects what you and other salespeople contribute to our continuing success at Cox.
A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
Check out all our benefits.
What You'll Do
You'll be focused on building relationships with your existing clients and knowing the ins and outs of their business so they can trust your guidance when making decisions. You can also prospect for new businesses, selling a robust portfolio including cloud, managed services, data connectivity, and more.
Here's what that'll look like:
Proactively contact and meet with existing and potential customers to assess their business, technology needs and goals.
Maintain in-depth knowledge of customers' business including their future business plans, industry, and key competitors, and regularly update needs analysis.
Develop strategies and solutions to increase growth across the Cox portfolio including cloud, managed services, data and internet, complex voice, and television.
Use consultative and value-based selling techniques to educate and influence customers.
Touch base with customers prior to contract expiration so that you can problem-solve, renew or revise contracts and sell additional products and services.
Manage and maintain required pipeline, win/loss and forecast data, providing updates as required by management.
Who You Are
You know how to make the most of your time in front of clients - and you approach every conversation with a solutions mindset. Here's more on what you bring to the table:
Minimum:
8 years of experience in a related field, OR a BS/BA degree in a related discipline with 4 years of experience in a related field, OR a MS/MA degree in a related discipline with 2 years of experience in a related field
Previous successful business-to-business outside sales or related experience.
A valid driver's license, a good driving record and reliable transportation.
Excellent written and verbal communication skill with a successful track record of meeting/exceeding sales goals.
Proficiency and relative work experience using Windows-based PCs, Microsoft Office and a customer relationship management tool (CRM).
Preferred:
2 years of telecommunications, technology or cloud sales experience.
Experience with field sales, pipeline development, new lead generation and prospecting.
Join us in shaping long-lasting partnerships. Apply today!
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$57k-85.4k yearly Auto-Apply 43d ago
Client Development Executive (Cox Business)
Cox Communications 4.8
Oklahoma jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Client Development Executive - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $52,300.00 - $78,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,800.00.
Job Description
Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow.
We're looking for a tech-savvy Client Development Executive to join our team at Cox Business.
In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients.
Here's how you'll make it happen:
Identifying new prospects in your assigned territory.
Researching prospects' businesses to prepare for sales calls.
Developing and maintaining sales growth plans for each account in your territory.
Communicating with prospective customers to explore mutually beneficial objectives.
Meeting with prospective customers to assess business technology needs.
Collaborating with internal sales support and service delivery teams to meet customers' needs.
Making face-to-face or virtual sales presentations to decision makers.
Negotiating pricing, products and promotions with new customers.
Who You Are
You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer:
Minimum:
8 years of experience in a related field; or a bachelor's degree with 4 years of experience; a master's degree with 2 years of experience; or a Ph.D. in a related discipline.
A valid driver's license, good driving record and reliable transportation.
Excellent written and verbal communication skills.
A track record meeting and exceeding sales goals.
Experience using Windows-based PCs, Microsoft Office and a CRM.
Preferred:
Experience in B2B outside sales with quotas.
Experience in field sales, pipeline development, new lead generation and prospecting.
Experience in the telecommunications industry, or with technology or cloud sales.
Join the Cox family of businesses and make your mark today!
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$52.3k-78.5k yearly Auto-Apply 42d ago
Client Development Executive (Cox Business)
Cox Communications 4.8
Lafayette, LA jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Client Development Executive - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 15% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $53,600.00 - $80,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,800.00.
Job Description
Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow.
We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands.
Ready to wow us with your sales know-how? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
Check out all our benefits.
What You'll Do
You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen:
Identifying new prospects in your assigned territory.
Researching prospects' businesses to prepare for sales calls.
Developing and maintaining sales growth plans for each account in your territory.
Communicating with prospective customers to explore mutually beneficial objectives.
Meeting with prospective customers to assess business technology needs.
Collaborating with internal sales support and service delivery teams to meet customers' needs.
Making face-to-face or virtual sales presentations to decision makers.
Negotiating pricing, products and promotions with new customers.
Who You Are
You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers.
Here's what you have to offer:
Minimum:
4 years of experience in a related field; or a bachelor's degree or master's degree with 2 years of experience in a related field.
Excellent written and verbal communication skills.
A track record meeting and exceeding sales goals.
Experience using Windows-based PCs, Microsoft Office and a CRM.
Preferred:
Experience in B2B outside sales with quotas.
Experience in field sales, pipeline development, new lead generation and prospecting.
Experience in the telecommunications industry, or with technology or cloud sales.
Join the Cox family of businesses and make your mark today!
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$53.6k-80.4k yearly Auto-Apply 31d ago
Senior Manager Client Solutions (Manheim)
Cox Communications 4.8
New Orleans, LA jobs
Company
Cox Automotive - USA
Job Family Group
Sales
Job Profile
Sr Manager Client Solutions - CAI
Management Level
Sr Manager - People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $77,800.00 - $116,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $40,000.00.
Job Description
Manheim, a Cox Automotive Brand, is currently hiring a Senior Manager, Client Solutions to join our team in the New Orleans area. This territory will cover New Orleans, Lafayette LA, Hattiesburg MS and Pensacola FL. Person will ideally live in the New Orleans area.
The Senior Manager Client Solutions is responsible for leading a Sales team focused on producing revenue growth through an end-to-end sales strategy and selling all Inventory Solutions services to new and existing clients. The Senior Manager's territory to include, but not limited to the assigned geographical areas of their direct reports: Client Solutions Executives. This person will provide leadership for a Sales team composed of Senior Client Solutions Executives, who are charged with managing and growing existing accounts, as well as identifying and developing new accounts across all Inventory Solutions opportunities. He/she implements sales-based strategies for business development, closely monitors results and partners with all Inventory Solutions business units and Manheim operating locations. Works effectively and partners with sales effectiveness team, key Cox Automotive business partners as well as operating location leaders, directed by their Client Solutions Senior Director, to ensure that customer expectations are met or exceeded.
What You'll Do:
Partners with Client Solutions Senior Director to develop and implement a plan to grow revenue and market share.
Executes upon sales growth and retention plan for assigned team/accounts
Leads sales team through communication of performance expectations. Provides direct support as needed to sales staff through participation in sales calls or other related activities. Coach sales staff to enhance their effectiveness, holds them accountable for results.
Partners with Client Solutions Senior Director to obtain market intelligence and tools needed to support development of business of our clients and Inventory Solutions.
Manages and leads new and experienced Client Solutions team.
Recruits, hires, and develops Sales team.
Works closely with multiple levels within automotive (franchise and independent) dealerships, automobile associations, automotive dealer groups.
Works directly with management team, product, IT, Sales Effectiveness, and customer care professionals.
Sells through all Inventory Solutions channels and supports all Cox Automotive groups.
Utilizes CRM tool on a daily basis to monitor sales results and ensures Client Success Executives are 100% compliant in its usage and using the tool effectively.
Implements promotions and/or special incentives as needed to drive desired business results.
Implements rate negotiation and volume plans as authorized.
Builds strong lasting relationships with clients and leadership at operating locations.
Manages day to day service issues through appropriate Manheim product channels
Trains and encourages utilization of all Manheim products and services.
Embraces World-Class Sales Organization and strategy to continue growth and maximize efficiencies.
Who You Are:
Required:
Bachelor's degree in a related field and 8+ years of progressive experience in outside sales and service, automotive, auction, wholesale internet sales a plus. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and up to 3 years of experience; or 12 years' experience in a related field.
At least 3 years' experience in a management/leadership role with a proven track record of success.
25%+ travel within territory.
Experience in developing new business from prospects as well as existing customer base.
Valid driver's license and safe driving record required.
Excellent communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment; easily able to grasp in-lane and online products and services and how to leverage in a competitive marketplace.
Understanding of the retail/wholesale marketplace in an operational context to best position the Manheim Value Proposition.
Ability to use Internet and MS Office effectively with strong knowledge of Microsoft Excel.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent problem solving and negotiation skills.
Ability to work effectively and collaboratively within a matrixed organization.
Experience in selling and servicing account list
Proven track record of growing accounts from existing base
Preferred:
Automotive, auction, wholesale, internet sales / service experience
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$77.8k-116.6k yearly Auto-Apply 6d ago
Client Development Executive (Cox Business)
Cox Communications 4.8
Gainesville, FL jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Client Development Executive - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $52,300.00 - $78,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,800.00.
Job Description
Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow.
We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands.
Ready to wow us with your sales know-how? Let's talk!
You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen:
Identifying new prospects in your assigned territory.
Researching prospects' businesses to prepare for sales calls.
Developing and maintaining sales growth plans for each account in your territory.
Communicating with prospective customers to explore mutually beneficial objectives.
Meeting with prospective customers to assess business technology needs.
Collaborating with internal sales support and service delivery teams to meet customers' needs.
Making face-to-face or virtual sales presentations to decision makers.
Negotiating pricing, products and promotions with new customers.
Who You Are
You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer:
Minimum:
8 years of experience in a related field; or a bachelor's degree with 4 years of experience; a master's degree with 2 years of experience; or a Ph.D. in a related discipline.
A valid driver's license, good driving record and reliable transportation.
Excellent written and verbal communication skills.
A track record meeting and exceeding sales goals.
Experience using Windows-based PCs, Microsoft Office and a CRM.
Preferred:
Experience in B2B outside sales with quotas.
Experience in field sales, pipeline development, new lead generation and prospecting.
Experience in the telecommunications industry, or with technology or cloud sales.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$52.3k-78.5k yearly Auto-Apply 47d ago
Senior Manager Client Solutions (Manheim)
Cox Communications 4.8
Florida jobs
Company
Cox Automotive - USA
Job Family Group
Sales
Job Profile
Sr Manager Client Solutions - CAI
Management Level
Sr Manager - People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $77,800.00 - $116,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $40,000.00.
Job Description
Manheim, a Cox Automotive Brand, is currently hiring a Senior Manager, Client Solutions to join our team in the New Orleans area. This territory will cover New Orleans, Lafayette LA, Hattiesburg MS and Pensacola FL. Person will ideally live in the New Orleans area.
The Senior Manager Client Solutions is responsible for leading a Sales team focused on producing revenue growth through an end-to-end sales strategy and selling all Inventory Solutions services to new and existing clients. The Senior Manager's territory to include, but not limited to the assigned geographical areas of their direct reports: Client Solutions Executives. This person will provide leadership for a Sales team composed of Senior Client Solutions Executives, who are charged with managing and growing existing accounts, as well as identifying and developing new accounts across all Inventory Solutions opportunities. He/she implements sales-based strategies for business development, closely monitors results and partners with all Inventory Solutions business units and Manheim operating locations. Works effectively and partners with sales effectiveness team, key Cox Automotive business partners as well as operating location leaders, directed by their Client Solutions Senior Director, to ensure that customer expectations are met or exceeded.
What You'll Do:
Partners with Client Solutions Senior Director to develop and implement a plan to grow revenue and market share.
Executes upon sales growth and retention plan for assigned team/accounts
Leads sales team through communication of performance expectations. Provides direct support as needed to sales staff through participation in sales calls or other related activities. Coach sales staff to enhance their effectiveness, holds them accountable for results.
Partners with Client Solutions Senior Director to obtain market intelligence and tools needed to support development of business of our clients and Inventory Solutions.
Manages and leads new and experienced Client Solutions team.
Recruits, hires, and develops Sales team.
Works closely with multiple levels within automotive (franchise and independent) dealerships, automobile associations, automotive dealer groups.
Works directly with management team, product, IT, Sales Effectiveness, and customer care professionals.
Sells through all Inventory Solutions channels and supports all Cox Automotive groups.
Utilizes CRM tool on a daily basis to monitor sales results and ensures Client Success Executives are 100% compliant in its usage and using the tool effectively.
Implements promotions and/or special incentives as needed to drive desired business results.
Implements rate negotiation and volume plans as authorized.
Builds strong lasting relationships with clients and leadership at operating locations.
Manages day to day service issues through appropriate Manheim product channels
Trains and encourages utilization of all Manheim products and services.
Embraces World-Class Sales Organization and strategy to continue growth and maximize efficiencies.
Who You Are:
Required:
Bachelor's degree in a related field and 8+ years of progressive experience in outside sales and service, automotive, auction, wholesale internet sales a plus. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and up to 3 years of experience; or 12 years' experience in a related field.
At least 3 years' experience in a management/leadership role with a proven track record of success.
25%+ travel within territory.
Experience in developing new business from prospects as well as existing customer base.
Valid driver's license and safe driving record required.
Excellent communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment; easily able to grasp in-lane and online products and services and how to leverage in a competitive marketplace.
Understanding of the retail/wholesale marketplace in an operational context to best position the Manheim Value Proposition.
Ability to use Internet and MS Office effectively with strong knowledge of Microsoft Excel.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent problem solving and negotiation skills.
Ability to work effectively and collaboratively within a matrixed organization.
Experience in selling and servicing account list
Proven track record of growing accounts from existing base
Preferred:
Automotive, auction, wholesale, internet sales / service experience
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$77.8k-116.6k yearly Auto-Apply 31d ago
Senior Manager Client Solutions (Manheim)
Cox Communications 4.8
Mississippi jobs
Company
Cox Automotive - USA
Job Family Group
Sales
Job Profile
Sr Manager Client Solutions - CAI
Management Level
Sr Manager - People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $77,800.00 - $116,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $40,000.00.
Job Description
Manheim, a Cox Automotive Brand, is currently hiring a Senior Manager, Client Solutions to join our team in the New Orleans area. This territory will cover New Orleans, Lafayette LA, Hattiesburg MS and Pensacola FL. Person will ideally live in the New Orleans area.
The Senior Manager Client Solutions is responsible for leading a Sales team focused on producing revenue growth through an end-to-end sales strategy and selling all Inventory Solutions services to new and existing clients. The Senior Manager's territory to include, but not limited to the assigned geographical areas of their direct reports: Client Solutions Executives. This person will provide leadership for a Sales team composed of Senior Client Solutions Executives, who are charged with managing and growing existing accounts, as well as identifying and developing new accounts across all Inventory Solutions opportunities. He/she implements sales-based strategies for business development, closely monitors results and partners with all Inventory Solutions business units and Manheim operating locations. Works effectively and partners with sales effectiveness team, key Cox Automotive business partners as well as operating location leaders, directed by their Client Solutions Senior Director, to ensure that customer expectations are met or exceeded.
What You'll Do:
Partners with Client Solutions Senior Director to develop and implement a plan to grow revenue and market share.
Executes upon sales growth and retention plan for assigned team/accounts
Leads sales team through communication of performance expectations. Provides direct support as needed to sales staff through participation in sales calls or other related activities. Coach sales staff to enhance their effectiveness, holds them accountable for results.
Partners with Client Solutions Senior Director to obtain market intelligence and tools needed to support development of business of our clients and Inventory Solutions.
Manages and leads new and experienced Client Solutions team.
Recruits, hires, and develops Sales team.
Works closely with multiple levels within automotive (franchise and independent) dealerships, automobile associations, automotive dealer groups.
Works directly with management team, product, IT, Sales Effectiveness, and customer care professionals.
Sells through all Inventory Solutions channels and supports all Cox Automotive groups.
Utilizes CRM tool on a daily basis to monitor sales results and ensures Client Success Executives are 100% compliant in its usage and using the tool effectively.
Implements promotions and/or special incentives as needed to drive desired business results.
Implements rate negotiation and volume plans as authorized.
Builds strong lasting relationships with clients and leadership at operating locations.
Manages day to day service issues through appropriate Manheim product channels
Trains and encourages utilization of all Manheim products and services.
Embraces World-Class Sales Organization and strategy to continue growth and maximize efficiencies.
Who You Are:
Required:
Bachelor's degree in a related field and 8+ years of progressive experience in outside sales and service, automotive, auction, wholesale internet sales a plus. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and up to 3 years of experience; or 12 years' experience in a related field.
At least 3 years' experience in a management/leadership role with a proven track record of success.
25%+ travel within territory.
Experience in developing new business from prospects as well as existing customer base.
Valid driver's license and safe driving record required.
Excellent communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment; easily able to grasp in-lane and online products and services and how to leverage in a competitive marketplace.
Understanding of the retail/wholesale marketplace in an operational context to best position the Manheim Value Proposition.
Ability to use Internet and MS Office effectively with strong knowledge of Microsoft Excel.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent problem solving and negotiation skills.
Ability to work effectively and collaboratively within a matrixed organization.
Experience in selling and servicing account list
Proven track record of growing accounts from existing base
Preferred:
Automotive, auction, wholesale, internet sales / service experience
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$77.8k-116.6k yearly Auto-Apply 6d ago
Manager, Transportation Contact Center (Cox Automotive Fleet Client Solutions Delivery)
Cox Communications 4.8
Cherryville, NC jobs
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Manager, Dispatch
Management Level
Manager - People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 50% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.
The Manager, Transportation Contact Center, is responsible for overseeing the daily operations of the contact center to deliver excellent customer service experience. This role manages a team of supervisors and agents, ensuring service level agreements, quality standards, and customer satisfaction goals are met. The Manager is an effective people leader, focused on process execution, team development, and customer advocacy.
Responsibilities:
Oversees day-to-day operations of the call center team, ensuring alignment with organizational goals and performance standards.
Acts as a customer advocate, supporting the resolution of issues by coordinating technical and process support.
Helps create and guide key performance indicators and identifies opportunities for improvement, implementing corrective actions as needed.
Tracks service delivery and performance metrics, supporting initiatives to close performance gaps.
Handles escalated customer issues, ensuring thorough analysis and resolution.
Applies operational knowledge to support process improvements within call center operations.
Leads by example, demonstrating integrity, championing Cox values, and fostering a culture of respect, collaboration, and excellence.
Coaches and mentors team members to build high-performing teams and promote accountability and engagement.
Assists with budgets, staffing plans, and resource allocation to meet operational goals.
All other duties as assigned.
Required Experience & Specialized Knowledge and skills
Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field
At least 1 year of experience in a management/leadership role
Experience in the automotive industry or fleet management preferred
Experience supporting process and operational excellence
Excellent relationship building, networking, communication (written and verbal) and interpersonal skills required
Ability to work in a high performance, fast-paced team environment
Ability to adapt to and work effectively within a constantly changing environment
Strong problem solving and negotiation skills
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Application Deadline: 01/13/2026
$31k-58k yearly est. Auto-Apply 6d ago
Operations Manager, Custom Search Configuration Service Deployments
Google LLC 4.8
New Albany, OH jobs
Apply share * link Copy link * email Email a friend info_outline XThis role is not eligible for U.S. immigration sponsorship.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austell, GA, USA; Council Bluffs, IA, USA; Clarksville, TN, USA; New Albany, OH, USA; Moncks Corner, SC 29461, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Bridgeport, AL, USA; Las Vegas, Nevada, USA; Reston, VA, USA.
Minimum qualifications:
* Bachelor's degree in a technical field or equivalent practical experience.
* 6 years of experience in computing infrastructure, networking, operating systems, or hardware.
* 3 years of experience managing technical teams, vendor or contract management and delivery.
* Ability to travel up to 60% of the time as needed.
* Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Preferred qualifications:
* Experience working in data center environments, including building and operating large-scale infrastructure, and network and compute architecture and lifecycle, and Linux/Unix system administration
* Experience working in data center environments, including building and operating infrastructure, network and compute architecture and lifecycle, and Linux/Unix system administration.
* Experience with initiating and executing initiatives in a global environment.
* Experience with data gathering, with excellent analysis and presentation skills.
* Ability to manage collaborative team environment while implementing and driving the safety culture.
* Ability to lead and improve Environmental Health and Safety initiatives.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.
Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
The US base salary range for this full-time position is $105,000-$151,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
* Work together to identify and resolve problems and create solutions for our global computing and network architecture.
* Oversee the day-to-day management of deployment travel teams.
* Hire, coach and develop a team while achieving business goals.
* Demonstrate the ability to implement and drive the safety culture.
* Manage the implementation of projects and tasks to achieve team objectives and service level objective (SLO's).
$79k-115k yearly est. 18d ago
Operations Manager, Custom Search Configuration Service Deployments
Google 4.8
New Albany, OH jobs
_corporate_fare_ Google _place_ Austell, GA, USA; Council Bluffs, IA, USA; +9 more; +8 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_
XThis role is not eligible for U.S. immigration sponsorship.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Austell, GA, USA; Council Bluffs, IA, USA; Clarksville, TN, USA; New Albany, OH, USA; Moncks Corner, SC 29461, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Bridgeport, AL, USA; Las Vegas, Nevada, USA; Reston, VA, USA** .
**Minimum qualifications:**
+ Bachelor's degree in a technical field or equivalent practical experience.
+ 6 years of experience in computing infrastructure, networking, operating systems, or hardware.
+ 3 years of experience managing technical teams, vendor or contract management and delivery.
+ Ability to travel up to 60% of the time as needed.
+ Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
**Preferred qualifications:**
+ Experience working in data center environments, including building and operating large-scale infrastructure, and network and compute architecture and lifecycle, and Linux/Unix system administration
+ Experience working in data center environments, including building and operating infrastructure, network and compute architecture and lifecycle, and Linux/Unix system administration.
+ Experience with initiating and executing initiatives in a global environment.
+ Experience with data gathering, with excellent analysis and presentation skills.
+ Ability to manage collaborative team environment while implementing and driving the safety culture.
+ Ability to lead and improve Environmental Health and Safety initiatives.
**About the job**
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.
Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
The US base salary range for this full-time position is $105,000-$151,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* .
**Responsibilities**
+ Work together to identify and resolve problems and create solutions for our global computing and network architecture.
+ Oversee the day-to-day management of deployment travel teams.
+ Hire, coach and develop a team while achieving business goals.
+ Demonstrate the ability to implement and drive the safety culture.
+ Manage the implementation of projects and tasks to achieve team objectives and service level objective (SLO's).
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************
$79k-115k yearly est. 26d ago
Sales Manager (Cox Business)
Cox Communications 4.8
Wichita, KS jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Manager, Sales (Lg) - CB New Business - CCI
Management Level
Manager - People Leader
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $107,100.00 - $160,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $48,879.96.
Job Description
The Cox Business Sales Manager leads an assigned outside sales team to achieve Cox Business sales goals. This role is responsible for hiring, training, and coaching outside sales representatives to drive customer acquisition and retention in the assigned market. The manager ensures adherence to corporate sales strategies and achievement of revenue and retention targets.
This position combines office-based work with customer visits. It operates within a fast-paced, budget-driven sales organization and requires strong leadership, people management, and strategic planning skills. Occasional travel to customer locations using a personal or company vehicle is expected.
Primary Responsibilities & Essential Functions
Key responsibilities include leadership, planning, communication, administration, and self-development:
Sales Leadership & Team Development
Build and maintain a professional sales culture; serve as a role model for the team.
Hire, train, develop, and coach a high performing outside sales team capable of meeting revenue and retention goals.
Coach and manage team performance to ensure disciplined sales practices and exceptional customer experience.
Strategic Planning & Execution
Set sales goals and metrics aligned with corporate and regional objectives.
Develop territory structures and account assignments to maximize market share and revenue.
Collaborate with Marketing to align sales strategies with overall business objectives.
Operational Excellence
Monitor forecasts, budgets, and expenses to achieve profitability and margin goals.
Review and approve sales presentations, ROI analyses, and commission reports.
Ensure timely updates of customer information and compliance with reporting standards.
Customer & Community Engagement
Act as a subject matter expert for escalated customer issues.
Represent Cox Business in the local community through networking and participation in events (e.g., Chamber of Commerce, nonprofit initiatives).
Minimum Qualifications
Bachelor's degree in a related field and 6+ years of relevant experience, including 1+ year in a management or lead role.
Equivalent combinations accepted:
Master's Degree + 4 years' experience
In lieu of a degree, 10 years' experience in a related field will be considered.
Proven experience in business-to-business consultative sales.
Proficiency with Windows-based PCs and Microsoft Office.
Valid driver's license, good driving record, and reliable transportation.
Strong skills in:
Team building and coaching
Business sales and advisory
Relationship management
Adaptability and accountability
Preferred Qualifications
BS/BA degree
Experience in the telecommunications industry
Knowledge of the Wichita market
Experience preparing bid responses for RFQs, RFIs, and RFPs
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.