VTech jobs

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description Job-Related Experience and Skills: • 3 or more years' experience in a related clinical setting. • Registered Nurse graduated from an accredited program. • Current unrestricted Iowa Registered Nurse license • Valid Driver's License and reliable automobile transportation for on-site assignments and off-site work related activities. Other Skills: Competencies: • Excellent oral and written communication skills. • Ability to identify problems and recommend solutions. • Self-directed/Ability to work independently. • Excellent decision making skills. • Excellent time management skills, prioritizing work and meeting timelines. • Ability to advocate for member/member family needs. • Dedicated to meeting the expectations and requirements of internal and external customers. • Obtains continuing education required to maintain professional licensure. • Ability to achieve required performance results on all audits and Inter Rater Reliability (Peer to Peer). Physical Effort/Working Conditions: • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. • Primarily works in a climate controlled office based setting. May require driving or commuting to health care facilities. Some positions may require a large amount of walking within the health care facility. Required Skills: 3 to 5 years or more experience in a related clinical setting Active Iowa RN license or LPN UM Experience / Waiver Knowledge (Home and community based) Additional Information All your information will be kept confidential according to EEO guidelines.

The Channel Account Manager for ASUS Systems Business Group is assigned to our VAR Sales Team. This role is responsible for all Commercial SMB sales functions within the Managed VAR Channel. The CAM will develop business relationships to best leverage and enable ASUS penetration across the Commercial SMB segment within assigned partners. These partners are members of the AGP (ASUS Gold Partner) and ASP (ASUS Silver Partner) community. Essential Duties and Responsibilities: Works with ASUS Commercial Sales Management, Distribution Team & Product Management Teams to develop go-to-market strategies for ASUS Products and Services within assignment. Proactively identifies sales opportunities through assigned managed partners. Focuses to develop ASUS relationships and engagement within all levels of the assigned account base. Executes a business plan focused on driving unit/revenue growth and measurement against defined targets for the assigned account base. Maintains multiple contacts within a large customer base, providing routine communication about ASUS products, programs, offers, and promotions. Travels as needed to partner HQ/Satellite Locations to conduct PPM presentations, lead onsite AM's who conduct face-to-face trainings and meetings to further develop ASUS business. Additional travel to support partners with regional SMB focus trade shows as needed. Weekly, Monthly, Quarterly business tracking & internal communication (ACI) to drive awareness, visibility, and needs for both short-term & long-term sales opportunities/pipeline/development within assigned VAR Channel. Focus, analyze and develop End Customer demand within SMB. Initial primary focus will be within California, but this will expand. Maintain good attendance and punctuality. Knowledge and Skills: Ability to work confidently in a rapidly changing, fast-paced, and results-oriented corporate environment where a high degree of flexibility is required. Excellent written and verbal communication skills in English. Expert knowledge of industry trends, competition, customer buying patterns, and marketing techniques. Demonstrated ability to build strategic partnerships across organizations. Exceptional time management, prioritization, attention to detail, analytical, and problem-solving skills. Ability to self-direct and work remotely. Highly proficient with MS PowerPoint and Excel. Strong Presentation and Communication skills. Ability to articulate the ASUS value proposition. Ability to influence at all levels both with customers, and internally at ASUS. Required Qualifications: Bachelor's Degree (B.A. or B.S.) is required. 5+ years of prior Outside Sales experience in IT Hardware, Software, or Services. Named Account relationships and knowledge of the Commercial PC/Client business. High understanding of Indirect Commercial Sales and Customer acquisition process. Preferred Qualifications: Hunter mentality Leadership experience & capability. Business plan development and execution. Demonstrated quota achievement. Strong knowledge of Commercial Distribution, the VAR Channel, and End Customers. Technical proficiency in Computer Hardware/IT environments. Proven ability to sell in complex and dynamic situations. Working Conditions: Works remotely, preferably in California. Daily required Telephone, Email, TEAMS Communication duties. Weekly, Monthly, and Quarterly Face-to-Face Training, Client Engagement, Internal Reporting. Travel as needed/required by role & customer cadence. Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time. Approximately 15% travel is required. $130,000 - $175,000 annually is the estimated pay range for this role working remotely in California. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k). ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Account Executive is responsible for seeking identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within Enterprise and Commercial contact centers. Candidates must reside in Georgia, the Carolinas, or Virginia. How will you make an impact? Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. Coordinate and lead all sales activities to achieve business goals. Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. Establishing new strategic relationships while maintaining existing relationships and analyzing customer's business situations to identify constraints and new opportunities due to technological advances. Develop and maintain high-level relations with ‘C'levels. Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? 5+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role. Minimum of 1-2 years selling AI Software Solutions Strong understanding of AI technology & its applications Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations. Collaborative approach to sales that includes working with multiple groups both internally and externally. Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives. Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results. You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational Ai solutions. Experience/knowledge selling a full suite of SaaS products. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 9017 Reporting into: RVP of Sales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Technical Account Manager (TAM) is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE's support organizations while managing critical issues, problems and requests related to escalations and missed expectations. The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices. How will you make an impact? Understand the full solution NICE & 3 rd party integrations for designated accounts Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings First point of escalation for designated accounts for support process issues not resolved by the standard process Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices Establish relationships and effectively communicate with key members of Customer's technical team including management personnel. Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success. Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success Act as Back up for Support Managers as directed Mentor and coach Engineers from a technical perspective Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders Lead Root Cause/Best Practice sessions with Customers and internally as required As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites. Have you got what it takes? Possess excellent organizational and communication skills. Strong ability to use facts and data to influence decisions Ability to prioritize and make appropriate decisions. Proven ability to meet deadlines and maintain quality standards. Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates. Ability to interact effectively with all levels of management and customers. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Job Description If you have an energetic, innovative self-starting personality and you want to make good money working at an amazing company, then keep reading! GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do. We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here! Join the GBS Corp. team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds. About GBS Corp:

Job Description Job Title: Customer Service Representative FLSA Status (Exempt or Non-Exempt) Non-Exempt Division & Department: PrinTech, Label Sales Reports To: Customer Service Manager The Customer Service Representative (CSR) will work in combination with their dedicated sales team and serve as the hub for the production activity and customer experience to their accounts. This position will work with the sales, customer, and production to adequately generate production orders and service our clients. Strong communication, memory and follow up is required as the order is processed through the manufacturing plant. Duties/ Responsibilities: Gain a thorough understanding of GBS and the PrinTech business. Develop a thorough understanding and the relevance of GBS products and services to the market. Complete extensive training in the areas of Project Management, Sourcing, ERP, Customer Service, and Account Administration. Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts. Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs. Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable. Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, quoting, and initiating and monitoring corrective/preventative actions. Assist with customer implementation of GBS products and services. Troubleshoot, analyze and deploy the appropriate resolution(s) regarding customer inquiries such as return authorization, tracing/tracking shipments, order status, complaints, inquiries, billing question/concerns. Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers, etc. Maintain client product files which includes but not limited to samples, acknowledgements, proofs, and orders. Perform and maintain data entry for client accounts. Perform procurement and inventory management duties as assigned. Ability to provide and review client reports. Work with Account Executive, Account Manager, or Business Development as a team member on major account opportunities. Other duties and projects as assigned. Required Skills and Abilities: Understand business and customer service processes. Ability to multi-task, maintain organization, and accurately prioritize in a fast-paced environment. Thrives in a collaborative and dynamic team environment, with active listening and conflict resolution skills. Effective and efficient use of computer applications such as: internet search, and Microsoft Office Suite or equivalent software. Passion for helping others and possessing good written, interpersonal and oral communication skills. Strong project management skills, along with independent judgement. Basic problem-solving skills including the ability to analyze various data and information. Education and Experience: Minimum of 1 year of experience in a customer service position within an office setting Experience in the Printing Industry preferred, but not required. Supervisory Responsibilities: Non-Applicable Physical/ Mental Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Manual dexterity sufficient to operate standard office equipment. Ability to work in typical office setting; occasionally called upon to work hours in excess of your normal daily schedule. Able to handle the stress associated with a fast-paced work environment, multiple priorities/tasks, making judgment decisions and adapting to changing work situations, grasping and applying new ideas, and communicating with various personalities at all levels.

This position is responsible for building strong relationships with our internal customers by being a thought leader supporting various segments and divisions. Excellent communication, customer service and organizational skills are required for success in this position. This role involves approaching problems with a holistic perspective, focusing not just on resolving the immediate issue but also on identifying sustainable and innovative ways to achieve long-term success. The candidate will have excellent analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders. Principal Duties and Responsibilities Responsible for developing and maintaining trusted business relationships, driving the greatest possible business value from technology to meet the business needs and organizational goals. Apply influential analytical and problem-solving skills to communicate solutions in both technical and user-friendly language. Collaborate in the planning, designing, development, and deployment of new applications and enhancements to existing applications ensuring full systems lifecycle process is adhered to. Work with business stakeholders and project managers to develop business requirements and project implementation strategies. Collaborate with customers, vendors, developers, architects, QA and other technical teams to design, test, and implement solutions that meet customer requirements. Key aspect of this role is comprehensive requirements gathering, cross-functional collaboration, and leveraging cutting-edge technologies. Promote a proactive environment by researching and recommending process and technology solutions for continuous improvement. Develop test cases, perform testing, and manage user testing to ensure requirements are met for system modifications. Demonstrate products, leveraging a combination of technical expertise, business acumen, and excellent communication skills to showcase how solutions align with business needs and objectives. Generate weekly and monthly reports and perform data analysis to identify anomalies, trends, and improvement opportunities. Analyze and resolve Helpdesk issues. Mentor and coach analysts team members Knowledge, Skills, and Abilities A curious and analytical mindset focused on finding solutions to difficult problems. Strong documentation and organizational skills are necessary. To exhibit a confident, engaging communication style incorporating both written and verbal communication skills. Excellent analytical and problem-solving skills. Experience/Knowledge of Commercial Insurance and/or Underwriting or Claims systems. Experience in developing business and functional requirements. Ability to multitask in a fast-paced environment at various stages of completion. Ability to translate highly technical specifications into clear non-technical requirements and functional design documents Advanced skills in Microsoft Office applications, specifically SharePoint, Word, Excel, and Outlook. Visio and Power BI skills are a plus. Exposure to Azure DevOps, Power Automate and Power Apps a plus. Familiarity with modern AI-powered productivity tools such as GitHub Copilot, ChatGPT, or similar technologies preferred. Commitment to staying updated on advancements in AI tools and best practices. Qualifications, Education and Experience Preferred 4-year college degree and/or 10+ years of work experience as a Business Analyst 5+ years P&C Insurance industry experience 1 Commercial Insurance Designation required Experience with Agile, Iterative and Waterfall project methodologies Compensation & Benefits The applicable base salary for this opportunity is $105,000 - $130,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance programs. #LI-Remote

Job Title: General Manager FLSA Status (Exempt or Non Exempt) Exempt Division & Department: GBS Print Technologies Group, Malvern Label Operations Reports To: Vice President of Operations Provide management support to all plant departments such as press, prepress, shipping/receiving/warehouse, and inspection/rewind. Schedule and supervise all production departments to ensure all production jobs are completed within the specified time frame and all quality specifications along with customers' requirements have been met. ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and manage plant operations for scheduling, production, maintenance, quality and particularly sales/customer satisfaction. Provide leadership, development and direction to accomplish the company goals and objectives. Directs implementation and execution of manufacturing policies and practices throughout the facility including, but not limited to, Lean Manufacturing techniques, materials usage, shipping and receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and performance measures. Coordinate plant activities through planning with departmental managers to insure the total manufacturing objectives are accomplished in a timely and cost effective manner. Establish and monitor overall plant performance for production and quality standards. Control and minimize labor overtime, premium freight and repair expenses. Maintain existing plant facility and equipment; replace, or make adjustments to plant and equipment when necessary. Incorporates shop floor organization and plant cleanliness among plant personnel. On-going support of the Business and Quality Management System in accordance with the current Quality Standard Requirements. Implementation of continuous improvement techniques, including waste reduction/elimination. Provides leadership for problem resolution to facilitate faster improvements and improved working relationships. Establishes operations standards for cost control, waste reduction, quality, safety, and complete and on-time delivery. Management and scheduling of all production personnel in areas as prepress, inspection/rewind, press, and shipping/receiving/warehouse. Handle expedites of orders to meet customer request and to maintain current production schedule. Work independently Interacts with purchasing regarding materials. Manage and control proper inventory levels of non-production supplies. Provides direction on general and customer related corrective/preventive actions as appropriate. Help identify appropriate equipment for new business from Sales Reps. Help schedule trials on press. Other duties and projects as assigned. High School diploma or GED Bachelor's degree in related field or five years plant/general management experience in a manufacturing environment and printing industry. Working knowledge of budgets, financial statements and business planning. Basic understanding of statistical techniques Understanding of Continuous Improvement Process. Technical skills in process improvement, freight and distribution, materials management and production scheduling. Leadership: a demonstrated ability to lead people and get results through others. Planning: an ability to think ahead and plan over a 1-2 year time span. Management: the ability to organize and manage multiple priorities. Good communication skills including verbal, written, interpersonal, listening and conflict resolution Basic math skills Computer knowledge Ability to work as part of a team Knowledge and understanding of business processes Good organizational skills Knowledge of, or experience with presses and rewinders Employee training and development Strong ability to effectively interact with sales/customer Strong problem solving skills Measurement of performance to company goals and standards and establishment of targets for improvements in safety, quality, cost, delivery and employee relations. Ability to provide alternative resolution. SUPERVISORY RESPONSIBILITIES Does this job have supervisory responsibilities? Yes Are there subordinate supervisors reporting to this job? No Are there other non-supervisory employees who report directly to this job? Yes

We are seeking a results-driven Senior Underwriter to join our growing Renewable Energy practice, focused on complex and emerging risks across solar, wind, biomass, geothermal/COGEN, and battery energy storage systems (BESS). This role is ideal for a strategic thinker with deep technical expertise and a passion for partnering with brokers to support the renewable sector's rapid evolution. Key Responsibilities: Analyze and underwrite new and renewal commercial submissions for renewable energy accounts by assessing exposure, historical performance, and risk acceptability. Structure and price deals using sophisticated rating models, underwriting guidelines, and industry data. Develop and communicate customized coverage terms and conditions in line with underwriting authority and profitability objectives. Maintain a strong understanding of market conditions, competitive intelligence, and industry trends specific to renewable energy operations. Collaborate with retail and wholesale distribution partners to strengthen broker relationships and drive targeted growth. Deliver account-specific and portfolio-level insights to internal stakeholders, including Actuarial, Claims, and Product Development. Manage renewal processes, including outreach for updated risk information, policy terms, and client needs. Mentor junior underwriters and contribute to knowledge-sharing across the team. Represent the company at broker meetings, industry events, and internal presentations as a subject matter expert. Uphold underwriting discipline, compliance, and best practices while promoting a culture of integrity, collaboration, and performance. Qualifications 5+ years of commercial underwriting experience in renewable energy classes (solar, wind, biomass, geothermal/COGEN, BESS). Proven proficiency in underwriting across GL, Auto, Excess Casualty, Property, Inland Marine, and Workers' Compensation. Strong broker relationships and marketplace visibility within renewable or clean energy sectors. Strategic mindset with a detail-oriented approach to risk analysis and portfolio impact. Bachelor's degree required; professional designations (CPCU, ARM, AU, ASLI) strongly preferred. Ability to work independently in a fast-paced, remote-first environment. Compensation & Benefits The applicable base salary for this opportunity is $100,000 - $150,000. The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this opportunity may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance programs. #LI-Remote

Dispatcher/Scheduler is responsible for organizing, coordinating, and managing global server repair operations. This role involves coordination between internal teams, external vendors, service partners, logistics companies, and customers to ensure the efficient repair and replacement of server components in our internationally deployed computer servers. Essential Duties and Responsibilities include the following (Other duties may be assigned): * Serve as primary point of contact with field service technicians, service partners, and customers to ensure timely and successful work scheduling and completion. * Schedule and assign onsite field technicians in coordination with internal Equus resource availability. * Work with customer sites to document all requirements for onsite access and schedule accordingly. * Communicate and push service providers for timely updates on communications and scheduling of onsite visits. * Ensure job scope requirements are understood by all customer stakeholders. * Coordinate pre-visit reviews to ensure field techs have all necessary tools, documentation, training, and understanding of site visit requirements. * Track support case, RMA, and dispatch processes and statuses within internal CRM system. * Provide timely and professional responses to customer inquiries regarding status of support cases and dispatches. * Support day-to-day communications with customers and internal resources on communications and resource management (parts and labor). * Provide regular updates to stakeholders on repair timelines, delays, and resolution progress. * Maintain accurate notes and records of communication efforts with stakeholders and publish a daily schedule of onsite activities by date. * Assist with case, RMA, and dispatch transaction creation. Essential Education, Skills, and Experience: * Strong organizational, problem-solving, and multi-tasking abilities. * Effective communication and interpersonal skills. * Ability to work across different time zones and coordinate with multicultural teams. * Experience managing RMA processes, global part replacements, and repair tracking systems. * Proficiency in scheduling and dispatch coordination and calendar tracking. * Attention to detail to ensure all communications are processed to prevent errors in scheduling. * College diploma and 2+ years of work experience in a similar role. * Excellent computer skills; previous experience working with a database a plus. * Computer hardware/server architecture familiarity are a plus. * Excel knowledge and familiarity required. * Searching for someone willing to work overnight (9:30pm - 6am Central). Potentially open to 3pm - 11:30pm Central. * The base hourly rate for this role is between $21.63/hour and $28.85/hour and your base pay will depend on your skills, qualifications, experience, and location, along with budgeted range of position. * Equus Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company paid short- & long-term disability, six weeks of paid parental leave, generous paid time off and wellness programs. ECS is 100% employee owned!

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value How will you make an impact? Partnering with the sales team to support strategic deals Participating in discovery calls and technical deep dives Creating and delivering presentations and customized demos Designing and recommending technical solutions aligned to customer needs Analyzing customer requirements and providing technical guidance Collaborating cross‑functionally on enhancements and customer requests Providing technical support during the sales process Staying current on the competitive landscape and performing comparisons Providing internal technical training across teams Have you got what it takes? Experience as a consultant, sales engineer, or similar technical presales role Experience in enterprise software within automation or contact center technologies Strong JavaScript programming/scripting skills Experience with low-code platforms and conversational AI is a plus Strong presentation and communication skills Creative and design-oriented mindset Ability to quickly learn and explain new technologies What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages. Requisition ID: 9547 About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Summary: Equus provides computer hardware, software, and related services to ISVs, OEMs, ODMs, and other computing technology companies, both directly and through channels. The company also supplies computer resellers with configurable servers for sale to enterprises and SMB's for on-premises use. Equus is one of the longest-standing and leading white-box systems and solutions integrators. Over the last 32 years, we have delivered more than 3.5 million custom-configured computers throughout the world. The Senior System Engineer plays a critical role in the design, development, and qualification of customer solutions. This position is responsible for developing and validating solutions, including component selection, system qualification, OS and driver configuration, work instruction creation, and automated test development to support the productization of solutions within the manufacturing environment. This role requires a strong understanding of computing technologies and hands-on system-building experience, with a focus on engineering processes, qualification techniques, quality workmanship, and effective project management and execution. Additionally, the Senior System Engineer leads efforts in tool and process development, component qualification, engineering change management, and design for manufacturability (DFM). The role requires close collaboration with internal cross-functional teams, customers, vendors, and suppliers to ensure that critical quality requirements are addressed throughout the development process. The Senior System Engineer also provides ongoing support to the manufacturing environment and related departments to ensure successful deployment and production readiness. Essential Duties and Responsibilities include the following (Other duties may be assigned): * The Senior System Engineer must have deep technical expertise, the ability to lead projects or initiatives, mentor junior engineers, and handle complex system integration, validation, and deployment work with minimal supervision. * Serve as the primary lead in advancing all activities related to customer solution development, including methods for design characterization, trade-off analysis, quality processes, and work instruction creation. * Participate in eliciting customer solution requirements from stakeholders; analyze and document requirements for testability, traceability, and completeness. * Design and implement product solutions utilizing COTS-based components, including component selection, integration, qualification, performance characterization, environmental assessment, and manufacturability evaluation. * Define methods and mechanisms to objectively qualify all configurations against product requirements and stakeholder needs, ensuring an efficient and thorough hand-off to Manufacturing teams. * Owns planning activities including milestone development, risk assessment, project estimation, and on-time execution ownership. * Develop supporting documentation, summarize verification and validation results, analyze and interpret test data, record pass/fail outcomes, and justify conclusions in compliance with product requirements. * Follow the engineering change management process to plan, communicate, and implement changes to customer products and the manufacturing environment. * Oversee and perform component selection, analysis, integration, qualification, performance testing, environmental qualification, and manufacturability assessments. * Provide escalated technical support to customers for performance evaluation, system stability, and lifecycle management issues. * Drive excellence through benchmarking and best practices. Follow and enhance development processes, work procedures, and work instructions that align with ISO 9001. * Install and configure operating systems, firmware, software applications, and system components for troubleshooting, verification, validation, and qualification activities. * Proactively identify and overcome limitations and risks through experimentation, investigation, and research to ensure the successful implementation and management of customer solutions. * Assist and support manufacturing improvements such as cell layout optimization, pilot training programs, and additional workforce training to enhance the production embodiment of solutions. * Demonstrate commitment to core values by acting and behaving in a manner consistent with the company core values; Customer Success, Embrace Innovation, Collaboration, Owners Impacting Growth, and Do the Right Thing. Essential Education, Skills and Experience: * This position requires on-site presence, and candidates must be located near City of Industry, CA. Flexible remote work may be available during the week. * Bachelor's degree in computer science, engineering, or a related field, or an equivalent combination of education and practical experience. * 5 to 8+ years of relevant professional experience working with computer hardware, computing solutions, and related technology components. * IT or Technical Computing certifications such as CompTIA A+, Cloud+, Security+, Microsoft, Linux+, or equivalent; experience with contract PC manufacturing or cellular work environments preferred. * Strong understanding of computer components, functions, applications, final assembly, service procedures, packaging, and testing, along with a basic understanding of computing design considerations and environmental qualification processes. * Ability to read, interpret, and understand engineering drawings, specifications, component datasheets, and technical manuals; basic understanding of electronics is a plus. * Strong working knowledge of Windows, Linux, networking, data storage, rack components and assembly, and proficiency in software applications such as Microsoft Excel, Word, and Outlook. * Proficient in using test facilities and equipment to collect and analyze data for product qualification. * Experience implementing and enhancing engineering tools, process improvements, and automation capabilities to reduce time-to-market and development costs. * Demonstrated problem-solving and analytical reasoning skills, including interpreting customer-reported issues and troubleshooting root causes. * Strong written and verbal communication skills with the ability to work independently and collaborate effectively with non-engineering teams. * Proven ability to lead and support process improvement initiatives and cross-departmental activities aimed at improving time-to-market and operational efficiency. * Ability to manage multiple competing priorities while meeting deadlines and maintaining high standards of quality. * Strong practical problem-solving skills with the ability to handle diverse and non-standardized situations. * Highly organized, detail-oriented, self-motivated, and capable of managing tasks with minimal supervision. * Commitment to ongoing professional development and learning. * Familiarity with lean manufacturing principles, Six Sigma methodologies, and other manufacturing process improvement techniques. * The base pay range for this role is between $75,000 and $150,000 and your base pay will depend on your skills, qualifications, experience, and location, along with budgeted range of position. * Equus Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company paid short- & long-term disability, six weeks of paid parental leave, generous paid time off and wellness programs. ECS is 100% employee owned!

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? NiCE is looking for a Director of AI Enablement to lead the transition of our R&D organization to AI driven development and SDLC. The goal is to continuously help our developers and engineering roles use AI coding tools as well as develop AI based agents to optimize the development experience and velocity, applying the new AI based development methodologies across our our global R&D organization. Your mandate is to help accelerate delivery by on boarding teams to effectively use AI tools during the development and testing, support the teams in building production level code and how to best leverage the AI coding agents to meet the production level standards. How will you make an impact? Upskill engineers - run concise workshops and pair‑programming sessions with developers and teams to help them become more proficient and productive in adopting AI coding tools for their SDLC Join R&D teams, on demand, to help with hands on AI based coding tasks. Prototype & demo reference AI agents that illustrate best‑practice patterns teams can reuse Proactively suggest tools and processes to improve developer experience and productivity “Train the trainer”- collaborate with the AI Champions in R&D to build joint knowledge in the organization so that they will be able to distribute it to their teams. Build backlog for AI Champions on specific tools and sharable deliveries that the entire organization can benefit from, and be responsible to track the adoption of those tools and practices. Have you got what it takes? Strong technical background and hands on experience in software engineering. 10+ yrs software engineering, 3+ yrs hands‑on with AI coding tools Works closely with the leading AI coding tools (GitHub CP, ClaudeCode, Cursor, …) Experience developing against the AWS platform Experience developing and using AI Agents Experience in MCP and A2A protocols Great communication skills and ability to work within large distributed organization Exceptional developer‑to‑developer communication and the ability to work autonomously across time zones Leadership & influence-mentors engineers, drives cross‑functional adoption, and unites remote teams around shared AI standards. Executive leadership - ability to build short and long term plans, get buy in from management and from the dev teams, ability to present in executive forums. Managerial experience equivalent to Director/VP with proven experience in enterprise software company About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Required skills: Expert in VMware ESXi and VDI virtualization and troubleshooting Expert in Routing and switching experience alongside Network firewalls Expert in Windows Server Administration Server virtualization PowerShell scripting / Windows batch scripting / Windows scheduled task management Expert in QoS guidelines and implementation Expert in Windows automation/Scripting VoIP / McAfee / O365 Administration Secure implementation concepts Troubleshooting complex technical issues between various disciplines including, but not limited to: Routers & Switches Firewalls VMware Windows Server OS optimization and upgrades SCCM and SCOM Active Directory & SSO concepts IIS / Websphere SIEM Event Collectors & Vulnerability Management platforms DNS / DHCP / Active Directory and Network communication basics Database drivers & connectivity Certificate services Firewall Administration and troubleshooting F5 Load balancers Mobile Device Management (Airwatch/Apple DEP) The responsibilities of this job will include, but are not limited to: Manage and Monitor all Commerce (and DSA) Servers Monitor Servers system resource utilization, trending, and capacity planning Manage and Monitoring Application issues on Servers SQL Server Management and Monitoring Web Server and SSL Certs Renewals and working issues Windows update Management Provide L1/L2 support in multiple Desktop/Network issue scenarios Work with OIT Teams on Exchange/McAfee/Networking/FIM/RDirectory/VoIP issues Active Directory/Group Policy/DNS and DHCP Management McAfee new products testing and Working with OIT on finding resolution Work with Application Team on resolving Server/Networking issues Work with Commerce/DSA staff on improving Networking/Security/QOS standards for Switches/Routers throughout agency(ies) SCCM related Fixes and updates and finding ways to create new reporting Create/Manage scripts on Inventory/Management of Enterprise hardware Deploy and Manage Mobile Devices Enterprise wide and also learn AirWatch deployment for Future deployment in the Agency(ies) Manage Production/Guest Wireless alongside web filters and Wireless Controller Work with OIT Teams on Networking hardware related incidents to minimize outage in times of Hardware faults Work with OIT Engineers on designing Backups specific to Agency(ies) Manage and Monitor Web, Email and Virus protection Participate in improving IT procedures to comply with IT security standards Work with OIT teams on new software/hardware implementations like SolidCore/ISILON/TDP-SQL and new once yet to be implemented. Provide 24/7 support to Enterprise servers/Networking/Security in case of P1 and P2 incidents The ideal candidate will be a part of a team of network engineers ranging from 2 - 4 network and security engineers who partner with and collaborate with other state agencies' IT teams to solve problems and create technical solutions for the state of Ohio. Additional Information All your information will be kept confidential according to EEO guidelines.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? This is an exciting consulting position within the NiCE - Value Realization Services (VRS) Organization that is focused on owning our customers' business case and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through Contact Center/CCaaS Digital transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization. How will you make an impact? Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s) Designs change strategy across people, process & technology Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects Builds long-term relationships with customers, becoming a trusted advisor Organizes and guides application and domain business consultants through program leadership Provides individual accountability toward assurance of customer value realization Identifies opportunities for additional engagements through service subscription renewals and business development Have you got what it takes? Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s) Designs change strategy across people, process & technology Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects Builds long-term relationships with customers, becoming a trusted advisor Organizes and guides application and domain business consultants through program leadership Provides individual accountability toward assurance of customer value realization Identifies opportunities for additional engagements through service subscription renewals and business development Key Responsibilities: Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement Discover, identify and create business cases for value of the product portfolio Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise Lead complete, comprehensive organizational change management with customer during engagements Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement Manage consulting program with continuous alignment with entire product implementation program Establish and monitor progress toward business success criteria for each product and BU Map business case into action items and solution design Align launch strategy with use case and value priorities Secure buy-in from different stakeholders (Internal and External) Provide input into technical project plan, overlaying VRS activities Single point of communication for business case activity and value realization Hold all parties (customer included) accountable to agreed plan and pushes execution of action items Expertly handle large scale customer engagements and the VRS Program with Customers Provide expert guidance and deliver strong advisory best practice Project Management and consulting. Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives Develop repeat business opportunities via successful delivery, credibility and thought leadership Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: Reporting into: Director, Business Consulting, VRS Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Actimize is currently seeking a dynamic individual with high energy and drive to join our team as a AML Solution Sales Overlay Professional. The primary goal is to empower our sales force with the offering, messaging, insights, and expertise they need to consistently win and create lasting customer relationships. You'll also analyze market trends, customer needs, and competitive landscapes to develop forward-thinking sales approaches. Additionally, you'll enable the sales team with a value-based selling approach that is scalable, consistent and competitive while also supporting our customers and sales partners as a AML SME. How will you make an impact? You will be responsible for the AML Sales Strategy for the Americas>region and drive the AML business, pipeline and booking. Function as the AML SME for the Actimize Direct Sales team as well as our Customers and Prospects Liaise with internal Actimize teams (Product, services, SMEs) to identify industry trends, identify new offerings and align sales strategy/sales campaigns. Understanding the market and our customer's focus and needs to drive the Actimize AML Strategy for Americas Have you got what it takes? 10+ years of Experience in Financial Crime/AML at a Financial Institution, Software Vendor or industry consulting roles Experience in selling or implementing enterprise application software solutions (application plus services). Ideally payment processing solutions to compliance/operational risk departments in the brokerage/banking/insurance industries. Experience selling complex software with a long sales cycle Ability to position the Company, its products and services in the marketplace vis-à-vis competitor. Familiar with revenue recognition Contract negotiation skills and experience Excellent communication (written/presentation) and interpersonal skills Proactive and customer-focused You will have an advantage if you also have: Experience/knowledge of Actimize solutions. Experience selling or implementing AML/Fraud products is a plus What's in it for you? Learn more about the Benefits at NICE (Link which we will land up on benefits section Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime, preventing fraud, and providing regulatory compliance. Requisition ID: 8472 Reporting into: VP, Solutions Sales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Job Description Join the GBS Corp. Client Services team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds.

Client: State of Ohio -Department of Health Job Title: Healthcare Project Manager Duration: 12+ months (strong possibility of an extension) Requirement Description: ODH is in need of a Healthcare Project Manager to assist in determining an appropriate IT solution for ODH's newborn screening programs. Currently there are 3 separate data and programmatic systems for reporting state-mandated newborn screening results to the ODH, and managing the follow-up activities for those babies with abnormal screening results to ensure ODH is compliant with the ORC for the 3 types of newborn screening in Ohio - bloodspot, hearing and critical congenital heart disease. These systems are not linked which results in duplicative information being collected and difficulties ensuring that all infants are appropriately screened A linked or unified system would provide efficiencies on data collection, program metrics, and customer service. Expertise in newborn screening, laboratory information systems, case management, large, complex population-based data systems, and messaging (e.g.,HL7) Mandatory Requirements/Time: Needs to possess excellent communication skills in facilitating multiple projects A strong ability to drive a project forward Strong understanding of Hardware and Software Issues involved Strong organization and writing skills. Knowledge of formal requirements gathering methodologies, including research of comprehensive newborn screening data systems in market Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Strong organization and writing skills. Experience developing graphic representations of complex business processes. Mandatory Requirements/Time: The Program Manager directs, controls, administers, participates in completing tasks, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Manager's primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements 8 Plus years of experience in the following Direct work planning and scheduling design work. Manage, and track the program progress against the program plan. Research existing data systems on the market that may meet the needs of the project, review pros/cons with product owners, develop summary report Serve as the primary point of contact for all program-related issues and resolution of issues. Coordinate, evaluate and present multiple proposals to agencies as necessary. Identify and manage program risk and develops risk mitigation strategies, track to closure. Ensure team leads adjust and revise estimates when necessary. Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinate the establishment of public health program standards and program specific procedures with team leads. Responsible for project compliance with standards and procedures. Responsible for the capture and reporting of required program management metrics. Responsible to tailor and baseline all program templates. Develop and facilitate achievement of program service commitments and performance metrics. Ensure that tasks provide value and support the strategic direction of the program and meet public health service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate. Identify and track issues. Communicate to team members how their work assignments relate to and help achieve program objectives. Must Have Skills: Leadership skills (to coordinate a multi-disciplinary team) Project Management/Business Analyst skills - to be able to document specifications needed for moving forward; keep team on track; etc. Research skills (to explore potential IT solutions to bring to the team) Experience with large health care data systems that contain protected health information and have case management capabilities Experience linking large (population-based) data systems, e.g., vital statistics birth records (140,000 births/year) and 3 individual newborn screening programs' data (screening results, confirmatory testing results, and treatment information) = 3 x 140,000/year = 420,000 records/year Desired Skills/Time: Large Newborn Screening and, laboratory information systems, case management, large complex population-based data systems, and messaging (HL7) Additional Information All your information will be kept confidential according to EEO guidelines.

We are Skyward. That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission. We stand by our values, and we won't compromise on any of them. Integrity: We're conscientious, intentional, and empathetic. Our words and actions align. That's our character. Please don't ask us to play another part, we're poor actors. Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally. Inquisitive: We remain students by failing openly and turning lessons into solutions.Unconventional: For us, life isn't what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two. Authentic: Made possible only because we embody the values listed above. We're relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand. Because of that, we continue Onward, Upward, and Skyward. We need a Project Manager.Do you listen to understand before formulating a response? Pick up on what's left unsaid? Have a tight grasp on context? Write well? To be clear, we're not looking for an author, but you should enjoy writing strategic plans, schedules, project requirements, and deliverables. And then writing new plans to follow up on those original plans. If we just described you, hit the apply button, like, now. Let's go Skyward together.What you'll do: Support the Department of Transportation's Office of the Chief Technology Officer where you'll ensure they are using the most cost-effective and efficient technology to meet current and future information needs. Ensure the alignment of IT investments with the office's strategic goals and objectives. Guide project teams and other project managers, coordinating efforts with contractor teams and federal teams. Create, update, and maintain a modernization plan for existing IT systems that includes scope, an implementation strategy, schedule, results-oriented goals, and measures. Conduct analyses of previously implemented systems, ensuring each system is meeting customer and business needs, and identify areas for innovation. What we'd like you to have: At least 6 years of experience planning and executing projects. 1-3 years of experience managing federal IT projects that includes web, enterprise or cloud-based applications. Bachelor's degree and PMP certification. Agile certification (i.e., PMI-ACP, Certified Scrum Master, Certified Product Owner). Experience with one or more different agile methodologies, including Scrum, Lean, or SAFe. Experience managing matrixed teams. Experience documenting and writing things. (Did we mention this already?) Experience using Jira and Confluence (you know, to document). What would blow us away: Your entire project management experience has been supporting various federal agencies. You eat, sleep, and breathe IT project management methodologies. Even if you don't meet 100% of the qualifications, we encourage you to apply. At Skyward, we're focused on hiring individuals with the right skills and passion to grow, not just checking off every box. And now the important part. What we offer you: Medical, dental, vision insurance (fully paid for employees) 15 days of paid leave 7 days of sick leave 2 days bereavement leave 11 paid Federal holidays Up to 40 hours for jury duty 401K with 4% employer contribution (and no vesting period) Up to 4 weeks of paid paternity and maternity leave Company provided laptop $5,000 per year for professional development $600 per year for technical supplies and equipment $2,000 referral bonus Life and disability insurance HSA and FSA Legal Shield and ID Shield Voluntary Benefits Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can't be exciting! At Skyward, we are committed to creating an environment where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or background, can thrive. We support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees, including caregivers and those with unique needs. Offers of employment with Skyward are contingent upon acceptable results of a background investigation. Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.