Dispatcher jobs at Vulcan Materials

- 147 jobs

Dispatcher Transport
Cemex USA 4.7
Miami, FL jobs
Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at ************************* For direct access to CEMEX Career Opportunities, visit us at ************************ Job Summary The Dispatcher is responsible for coordinating activities involved in delivering products or services for CEMEX or customers. Job Responsibilities * Liaison between Sales, Customers and Terminal management * Resolve and communicate in a satisfactory and timely manner any customer concerns or issues * Promote a safe work environment and team mentality * Learn and could maintain D.O.T. driver's hours of service daily logs for internal drivers or external contractors, as appropriate and necessary * Monitor equipment maintenance schedule for company owned equipment to ensure D.O.T. compliance * Work with Terminal management to provide solutions for more effective and efficient output Qualifications * High School diploma or GED required; Bachelor's degree preferred * Bi-lingual in English and Spanish preferred * 2-5 years Customer Service Experience Knowledge, Skills, and Abilities * General knowledge and familiarity with cement and building materials * Proficient in Windows office suite * Knowledge of trucking software preferred * Able to work in a fast paced, high stress office environment Working Conditions * Capable to work extended hours, including weekends, as necessary * Able to work in standard office environment with computer equipment * Capable to work in open office environment Physical Requirements * Requires frequent sitting, standing and walking * Able to exert up to 20 pounds of force occasionally and/or negligible amount of force frequently * While performing the duties of this job, the employee is regularly required to talk and hear in order to communicate Legal Notices CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates. CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws. CEMEX is an E-Verify participating employer. Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX. CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (******************************************************************** EEO Statement - En Español CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera. Nearest Major Market: Miami
$28k-38k yearly est. 52d ago
Dispatch Clerk
Tindall 4.3
Petersburg, VA jobs
We are Engineered to Serve. Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way. Our employees enjoy benefits including: Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match & Profit Sharing. Summary of Primary Functions: Take information from jobs to create shipping and product list for prestress to load trucks Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products. Daily: Print tickets for drivers. Put tickets out for drivers that have early appointment times that would leave before dispatcher arrives at plant in the mornings. Redistribute capacity resources to accommodate changing demand. Communicate changes to drivers in route. Have tickets continuously ready throughout the day as loads are ready to leave. Prepares invoices, delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries. Finalize all shipments in IFS. Data entry for IFS. Document and track damaged trailer inventory. Coordinate special materials loads. Daily contact with fellow employees in other units of the company, top management, and vendors/suppliers. Requires ability to make independent decisions including: help determine if jobs are getting what they need and determine load quantities for drivers. As Needed: Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time. Give load list to load crews to establish delivery schedules. Reviews load lists with appropriate Erection Foreman to determine which loads are needed for the job site. Build loads in IFS. Set up deliveries and pick-ups for different departments in the plant. Check routes and mileage for outside loads. Perform other duties as required. Job Specifications or Qualifications Education: High School Diploma or general education degree (GED) is required Experience: Less than 1 year - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$27k-32k yearly est. Auto-Apply 31d ago
Service Dispatcher
Pro-Tech Air Conditioning & Heating 3.9
Santa Fe, NM jobs
Job Description Service Dispatcher Pro-Tech Air Conditioning and Heating, a locally owned and operated company, has been serving Santa Fe and the surrounding areas since 2008. We pride ourselves on our outstanding, prompt, and reliable services that will meet the unique heating and air conditioning needs of any family, individual, or business. Position Summary: In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for providing any helpful information to our customers, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations. Pay: up to $26 per hour - depending on experience Hours: Monday - Friday 7:30am - 4:30pm, some overtime may be required Required Qualifications: 3+ years of experience working in dispatching or customer service role Bilingual preferred but not required Geographical knowledge of service area or map reading skills Operate a multi-line phone system Strong data entry skills Ability to multi-task Highly organized and able to work independently Excellent customer service skills Exceptional written and verbal communication Knowledge with dispatch software - FieldEdge preferred Mechanical Aptitude and/or knowledge of HVAC Industry Proficient in Word, Excel, Outlook Data management skills Goal-directed Problem-solving ability **NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
$26 hourly 18d ago
Dispatch Coordinator - Bilingual
Elite Flooring 4.3
Tampa, FL jobs
Elite Flooring Install Coordinator Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996. Job Description: Install Coordinator Reports To: Installation Manager Assignment Focus: We have an immediate opening for an Install Coordinator. The Install Coordinator will work directly with the Installation Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast paced environment. Primary Responsibilities: Assist with scheduling installations and assigning installers to jobs Follow-up with flooring installers and service techs throughout the day Communicating with all parties involved the status of jobs on the schedule Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies Maintains order status daily and updates the system with pertinent information Works to maintain strong relationships with our installer base Desired Skills and Experience: Must be able to multitask in a fast paced environment Sense of urgency and follow-through to complete tasks on time Excellent written and verbal communication skills Strong troubleshooting and critical thinking skills Detail and process oriented Ability to read and interpret floorplans, selections, and specifications Bilingual a MUST! Salary & Benefits Salary will be commensurate with experience 401k with company contribution of $0.50 on the dollar up to 6% for matching First year 12 days paid time off, after second year 18 days paid time off Medical paid by employer at 75% Great corporate culture and working environment
$30k-39k yearly est. Auto-Apply 60d+ ago
Dispatch Supervisor
Horizon Services 4.6
Mount Holly, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Dispatch Supervisor
Horizon Services 4.6
Cherry Hill, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Dispatch Supervisor
Horizon Services 4.6
Maple Shade, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Service Dispatcher/Scheduler
HVAC and Plumbing Richmond Va 4.2
Richmond, VA jobs
Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance 401(k) The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology and Plumbing Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Skill and ability to sell service jobs and service contracts, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR and Plumbing industries. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) drivers license.
$28k-34k yearly est. 15d ago
Dispatch Supervisor
Horizon Services 4.6
Moorestown, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Dispatch Supervisor
Horizon Services 4.6
Mount Laurel, NJ jobs
Job Description Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. Train or instruct employees in job duties or company policies. Implement departmental policies, procedures, and standards in conjunction with management. Establish and maintain customer files and storage, as necessary. Respond to customer concern inquiries in a timely manner. Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. Monitor employees' work levels and review work performance. A minimum of two years office/customer service experience A professional appearance Excellent interpersonal skills with the ability to interact with all types of customers Strong customer service attitude. Able to plan and schedule work rather than just react. Able to "think on your feet" to provide customers with needed information for their specific installation or repair. Ability to work as part of a team. Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. Other duties as assigned. Competency Statement(s) Communication, Written - Ability to communicate in writing clearly and concisely. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Communication, Oral - Ability to communicate effectively with others using the spoken word. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Responsible - Ability to be held accountable or answerable for one's conduct. Reliability - The trait of being dependable and trustworthy. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Project Management - Ability to organize and direct a project to completion. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Interpersonal - Ability to get along well with a variety of personalities and individuals. Job Posted by ApplicantPro
$37k-47k yearly est. 3d ago
Service Dispatcher
Precision Garage Door of North Jersey 4.0
Plainsboro, NJ jobs
Job Description We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT. Customer Service/ Dispatcher Description: Receive incoming service requests from customers, technicians, or sales representatives. Efficiently schedule service appointments based on technician availability and geographic location. Maintain clear and professional communication with customers regarding appointment times and any delays. Confirm appointments with customers and provide estimated arrival times. Input data into the dispatching software or system, ensuring data integrity. Monitor and manage technician availability and workloads. Handle emergency service calls promptly and effectively, dispatching technicians as needed. Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions. Scheduling door estimates Why Precision Overhead Garage? Don't miss out on this incredible opportunity to kickstart your career with a thriving company. We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time. Awesome perks including : Bonus opportunities Paid Training Company events Breakfast and snacks. Growth opportunity and career path Customer Service/ Dispatcher Requirements: Bilingual proficiency in English and Spanish is a plus High school diploma or equivalent. Previous experience in dispatching or customer service is a plus. Strong organizational and multitasking skills. Excellent communication and detailed oriented skills. Proficiency in using scheduling and dispatching software. Ability to work well under pressure and adapt to changing priorities. Knowledge of the garage door industry is a bonus but not required. Join our team and be a part of our mission to provide exceptional garage door services to our customers!
$36k-44k yearly est. 19d ago
Dispatch Supervisor
Horizon Services 4.6
New Jersey jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-46k yearly est. 3d ago
Dispatch Supervisor
Horizon Services 4.6
Medford, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Dispatch Supervisor
Horizon Services 4.6
Burlington, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Dispatch Supervisor
Horizon Services 4.6
Collingswood, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Service Dispatcher
Keller Motors 4.5
Hanford, CA jobs
Job Type: Full-Time The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50-$17.50. The position may also pay commission compensation which is based on the value or amount of closed hours achieved from $0.00 (if no hours are made) without any upper limit other than hours performance. Job Overview: We are seeking a highly organized and detail-oriented Service Department Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficient and effective scheduling of service calls, managing service technician assignments, and maintaining communication between customers and the service team. If you are a proactive problem solver with strong multitasking abilities and excellent communication skills, we would love to hear from you! Key Responsibilities: Technician Coordination: Assign and dispatch service technicians based on skills, location, and customer priority to ensure timely service delivery. Record Keeping: Maintain accurate records of service requests, technician assignments, customer interactions, and follow-up actions using appropriate software systems. Problem Solving: Address and resolve customer inquiries and concerns effectively, escalating complex issues as necessary to the Service Manager. Data Entry: Input and update service records and technician schedules in the company's service management software. Inventory Management: Monitor parts inventory related to service requests and communicate with procurement for any necessary orders. Performance Tracking: Assist in monitoring the performance and productivity of technicians, providing feedback and support where necessary. Team Collaboration: Work closely with the Service Manager and other departments to ensure seamless operations and customer satisfaction. Qualifications: - High school diploma or equivalent; additional certification or training in a related field is a plus. - Proven experience as a dispatcher or in a similar customer service/administrative role. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities; able to prioritize tasks effectively. - Proficient in using service management software and Microsoft Office Suite (especially Excel and Outlook). - Knowledge of service dispatch processes and best practices is highly desirable. - Ability to work in a fast-paced environment while maintaining attention to detail. What We Offer: - Competitive salary and benefits package. - A supportive and collaborative work environment. - Opportunities for professional development and growth within the company. - Medical, Dental, Vision, Life insurance and 401K We are an equal opportunity employer and welcome applications from all qualified individuals. *Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities or requirements. The duties may be adjusted based on the needs of the company.*
$16.5-17.5 hourly 60d+ ago
Dispatch Supervisor
Horizon Services 4.6
Haddonfield, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago
Dispatch Coordinator
Dynaten 4.0
Fort Worth, TX jobs
Support the Service operation by contributing to the vision and ultimately executing the customer experience plan for the business. This would involve team members working together and managing all aspects of the Dispatching segment of the business and would include, scheduling, purchasing, and inbound phone calls from internal and external customers. Job functions and duties Primary Be the first line of communication for the Service Department as it relates to inbound/outbound calls Focus on delivering precise and correct information to customers. Entering in new Service Calls into Service Management system. Coordinate the purchasing of any materials needed based on the requirements of the work to be performed. Ensure timely scheduling based on both customer and technician availability. Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently. Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met. Serve as additional back up to the other members of the Customer Experience team as needed. Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term. Skills Ability to work in and contribute to a collaborative team environment. Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery. Be well organized in your approach to both day to day and longer-term work duties. Exhibit sound judgement related to customer communication, management, and team operations. Maintains a professional demeanor and always interacts professionally in all methods of contact. Experience, Education, and Job Requirements Candidate will have minimum experience of 3 years scheduling/dispatching experience. Utilization of the Microsoft Office Suite as an effective tool. Be engaged, be reliable, be an anchor in the business. Be a master communicator. Have a passion for providing top tier customer experiences.
$30k-38k yearly est. Auto-Apply 60d+ ago
Dispatch Coordinator
Comfort Systems 3.7
Fort Worth, TX jobs
Support the Service operation by contributing to the vision and ultimately executing the customer experience plan for the business. This would involve team members working together and managing all aspects of the Dispatching segment of the business and would include, scheduling, purchasing, and inbound phone calls from internal and external customers. Job functions and duties Primary Be the first line of communication for the Service Department as it relates to inbound/outbound calls Focus on delivering precise and correct information to customers. Entering in new Service Calls into Service Management system. Coordinate the purchasing of any materials needed based on the requirements of the work to be performed. Ensure timely scheduling based on both customer and technician availability. Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently. Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met. Serve as additional back up to the other members of the Customer Experience team as needed. Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term. Skills Ability to work in and contribute to a collaborative team environment. Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery. Be well organized in your approach to both day to day and longer-term work duties. Exhibit sound judgement related to customer communication, management, and team operations. Maintains a professional demeanor and always interacts professionally in all methods of contact. Experience, Education, and Job Requirements Candidate will have minimum experience of 3 years scheduling/dispatching experience. Utilization of the Microsoft Office Suite as an effective tool. Be engaged, be reliable, be an anchor in the business. Be a master communicator. Have a passion for providing top tier customer experiences.
$30k-38k yearly est. Auto-Apply 60d+ ago
Dispatch Supervisor
Horizon Services 4.6
Brooklawn, NJ jobs
Directly supervise and coordinate the activities of customer service dispatch. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns. Essential Functions Statement(s) Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems. * Train or instruct employees in job duties or company policies. * Implement departmental policies, procedures, and standards in conjunction with management. * Establish and maintain customer files and storage, as necessary. * Respond to customer concern inquiries in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel. * Monitor employees' work levels and review work performance. * A minimum of two years office/customer service experience * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers * Strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement(s) * Communication, Written - Ability to communicate in writing clearly and concisely. * Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. * Responsible - Ability to be held accountable or answerable for one's conduct. * Reliability - The trait of being dependable and trustworthy. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer. * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. * Project Management - Ability to organize and direct a project to completion. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Interpersonal - Ability to get along well with a variety of personalities and individuals.
$37k-47k yearly est. 3d ago