Dispatcher jobs at Vulcan Materials - 167 jobs

DISPATCHER This person will perform a combination of tasks to check out, track, receive, inspect, repair and store various tools and equipment. Other duties may be assigned. Specific Duties and Responsibilities: Answers Phones and elicit the information needed to create a work order in SAP Checks out tools upon proper request. Completes requisite paperwork and makes necessary computer entries, if any, in order to effectively track tools. Contact technicians about breakdowns, power outages and spills. Receive/Check out parts for orders and inventory Create work orders via CMMS (SAP) Must have SAP experience Deliver parts and materials Other duties as assigned. Excellent typing, communication and computer skills Applicants must be legally authorized to work for ANY employer in the United Stated. Austin is unable to sponsor or take over sponsorship of an employment visa for this position. Schedule: 5/8S MON-FRI 1430-2300 Physical Demands: Ability to lift 35lbs on a regular basis.. Qualifications Required for this Position: Education - no minimum education requirements. Licenses and Certifications: Must have a Valid Driver's License and pass background check Experience - 1+ years' experience in an Industrial setting preferred; forklift experience or ability to learn is required. Austin Industries is an Equal Opportunity Employer. See the "Know Your Rights" poster available in English and Spanish. About Austin Industries Austin Industries and its operating companies engage in almost every type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety. To learn more about our history, culture and operations, visit us at ******************* No Third-Party Inquiries Please This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (i.e., payment must be required pursuant to the terms of a written agreement). Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company. Accessibility Note If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at **************.

The Service Communication Operator is an entry-level administrative position that requires a patient, conscientious, relaxed, and cooperative team member. The most common daily tasks will be receiving calls and responding to emails from customers requiring service work, and creating those work orders in the Service Management software. The responsibilities include: creating new customers and sites, attaching pertinent documents to customers' sites, work orders, filing and maintaining those files, answering incoming calls, routing outgoing calls, scanning documents, and processing incoming/outgoing faxes. The workload is consistent as it requires good communication, thorough documentation, and supports the dispatch department, leaving nothing to chance. Must coordinate with the Service Dispatchers and relay pertinent information necessary to schedule upcoming work. This position requires cooperation and accommodation, which are aspects needed for customer interfaces, outreach, sales, marketing, and service-related follow-ups. They will need to have attention to detail to handle the flow of information amongst operators, dispatch, and external organizations. They will need to be an agreeable and sympathetic listener to have highly effective customer relationships and working relationships with other departments. With all duties, this role provides assistance to the Service Department Manager, Service Dispatch Manager, Service Manager(s), and the department. Responsibilities • Manage a multitude of phone calls, emails, and messages from customers and internal staff • Maintain a basic level of knowledge for contracts and national accounts to ensure the work order has all necessary information needed for the complete execution of the call • Initiation of work orders and tasks in Service Management software, as well as creating new sites for existing customers • Customer interaction skills to ensure a high level of customer satisfaction, which also includes follow-up calls • General knowledge of services offered and current marketing campaigns to provide additional information to customers • Basic contract and national account knowledge • Responsible for the timely and accurate execution of tasks assigned by the Service Department Manager, Service Dispatch Manager, and Service Manager(s) • Provide basic status reporting and responds to requests for service, assistance, and information to all internal and external customers • Ensure proper data entry of information into Viewpoint • Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing • The job requires intermediate computer proficiency and advanced critical thinking skills • Other duties, activities, and responsibilities may vary and change as assigned Education and Experience • High school diploma or equivalent required • Equivalent industry training preferred • Relevant work experience may substitute for the training

**About M.C. Dean** M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. **Why Join Us?** Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. Responsibilities **Essential Responsibilities and Activities Include but are Not Limited to:** + Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support. + Performs all post-call out activities including completing reports and responding to invoices. + Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins. + Monitoring TOC task queues to identify emerging trends. + Works with the internal Metrics team to identify and substantiate observed results of executed initiatives. + Contributes to standardisation of TOC Coordination function globally. + Provides TOC phone coverage. **Basic Qualifications:** + Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency. **Preferred Experience:** + 1 or more years of experience coordinating TOC / Support Team / Break-fix works. + Solid competence with work order/task management systems. **Communication Skills:** + Strong oral, technical writing, and presentation skills + Ability to build productive relationships with team members, clients and other network/system stakeholders. **Behavioural Skills:** + Must be able to balance high quality standards with schedule pressures and a demanding environment. + Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented. **Work Schedule:** + Required time in the office 3 days/week. 2 days WFH remote available. + Subject to change given demands of the client. + Some offset work hours to support teams outside of region. + Some international travel requirements ( Qualifications **Education and Relevant Experience:** + High School Diploma or a GED and 6 + Years of Relevant Experience or + Associates Degree and 4+ Years of Relevant Experience or Bachelor's Degree with 0-2+ years of experience. **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and Desktop Support is required. + Must be able to obtain vendor Professional Certification. + Experience administering LENEL systems is desired. + Experience in badge office operations is desired. + Strong Oral and written communication skills are essential. + Demonstrated background working with multidisciplinary teams. + Demonstrated time management and organization skills to meet deadlines and quality objectives. **Abilities:** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person.

**About M.C. Dean** M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. **Why Join Us?** Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. Responsibilities **Essential Responsibilities and Activities Include but are Not Limited to:** + Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support. + Performs all post-call out activities including completing reports and responding to invoices. + Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins. + Monitoring TOC task queues to identify emerging trends. + Works with the internal Metrics team to identify and substantiate observed results of executed initiatives. + Contributes to standardisation of TOC Coordination function globally. + Provides TOC phone coverage. **Basic Qualifications:** + Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency. **Preferred Experience:** + 1 or more years of experience coordinating TOC / Support Team / Break-fix works. + Solid competence with work order/task management systems. **Communication Skills:** + Strong oral, technical writing, and presentation skills + Ability to build productive relationships with team members, clients and other network/system stakeholders. **Behavioural Skills:** + Must be able to balance high quality standards with schedule pressures and a demanding environment. + Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented. **Work Schedule:** + Required time in the office 3 days/week. 2 days WFH remote available. + Subject to change given demands of the client. + Some offset work hours to support teams outside of region. + Some international travel requirements ( Qualifications **Education and Relevant Experience:** + High School Diploma or a GED and 6 + Years of Relevant Experience or + Associates Degree and 4+ Years of Relevant Experience or Bachelor's Degree with 0+ years of experience. **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and Desktop Support is required. + Must be able to obtain vendor Professional Certification. + Experience administering LENEL systems is desired. + Experience in badge office operations is desired. + Strong Oral and written communication skills are essential. + Demonstrated background working with multidisciplinary teams. + Demonstrated time management and organization skills to meet deadlines and quality objectives. **Abilities:** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person. Pay Range USD $83,120.00 - USD $124,680.00 /Yr.

**About M.C. Dean** M.C. Dean is Building Intelligence . We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. **Why Join Us?** Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. Responsibilities **Essential Responsibilities and Activities Include but are Not Limited to:** + Booking and managing field technician break-fix call outs in their assigned region(s). + Ensuring all prerequisites are in place before allocating TOC SysAdmin support. + Performs all post-call out activities including completing reports and responding to invoices. + Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins. + Monitoring TOC task queues to identify emerging trends. + Works with the internal Metrics team to identify and substantiate observed results of executed initiatives. + Contributes to standardisation of TOC Coordination function globally. + Provides TOC phone coverage. **Work Schedule:** + Required time in the office 3 days/week. 2 days WFH remote available. + Subject to change given demands of the client. + Some offset work hours to support teams outside of region. + Some international travel requirements ( Qualifications **Education and Relevant Experience:** + High School Diploma or a GED and 6 + Years of Relevant Experience or + Associates Degree and 4+ Years of Relevant Experience or + Bachelor's Degree with 0+ years of experience **Relevant Experience:** + Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency. + Must be able to obtain vendor Professional Certification. + Demonstrated background working with multidisciplinary teams. + Demonstrated time management and organization skills to meet deadlines and quality objectives. + Accuracy and attention to detail. + Ability to work independently and resolve practical problems. + Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing. + Must have strong multitasking skills. + Must have strong computer skills in word processing, spreadsheets, interaction with customer portals. + Advanced knowledge of MS Office Suite; knowledge of MS SharePoint. **Preferred Experience:** + 1 or more years of experience coordinating TOC / Support Team / Break-fix works. + Solid competence with work order/task management systems. + Experience administering LENEL systems is desired. + Experience in badge office operations is desired. **Communication Skills:** + Strong oral, technical writing, and presentation skills + Ability to build productive relationships with team members, clients and other network/system stakeholders. **Behavioral Skills:** + Must be able to balance high quality standards with schedule pressures and a demanding environment. + Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented. **Abilities:** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person. Pay Range USD $71,840.00 - USD $107,760.00 /Yr.

Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at ************************* For direct access to CEMEX Career Opportunities, visit us at ************************ Job Summary The Dispatcher is responsible for coordinating activities involved in delivering products or services for CEMEX or customers. Job Responsibilities * Liaison between Sales, Customers and Terminal management * Resolve and communicate in a satisfactory and timely manner any customer concerns or issues * Promote a safe work environment and team mentality * Learn and could maintain D.O.T. driver's hours of service daily logs for internal drivers or external contractors, as appropriate and necessary * Monitor equipment maintenance schedule for company owned equipment to ensure D.O.T. compliance * Work with Terminal management to provide solutions for more effective and efficient output Qualifications * High School diploma or GED required; Bachelor's degree preferred * Bi-lingual in English and Spanish preferred * 2-5 years Customer Service Experience Knowledge, Skills, and Abilities * General knowledge and familiarity with cement and building materials * Proficient in Windows office suite * Knowledge of trucking software preferred * Able to work in a fast paced, high stress office environment Working Conditions * Capable to work extended hours, including weekends, as necessary * Able to work in standard office environment with computer equipment * Capable to work in open office environment Physical Requirements * Requires frequent sitting, standing and walking * Able to exert up to 20 pounds of force occasionally and/or negligible amount of force frequently * While performing the duties of this job, the employee is regularly required to talk and hear in order to communicate Legal Notices CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates. CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws. CEMEX is an E-Verify participating employer. Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX. CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (******************************************************************** EEO Statement - En Español CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera. Nearest Major Market: Lakeland

We are Engineered to Serve. Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way. Our employees enjoy benefits including: Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match & Profit Sharing. Summary of Primary Functions: Take information from jobs to create shipping and product list for prestress to load trucks Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products. Daily: Print tickets for drivers. Put tickets out for drivers that have early appointment times that would leave before dispatcher arrives at plant in the mornings. Redistribute capacity resources to accommodate changing demand. Communicate changes to drivers in route. Have tickets continuously ready throughout the day as loads are ready to leave. Prepares invoices, delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries. Finalize all shipments in IFS. Data entry for IFS. Document and track damaged trailer inventory. Coordinate special materials loads. Daily contact with fellow employees in other units of the company, top management, and vendors/suppliers. Requires ability to make independent decisions including: help determine if jobs are getting what they need and determine load quantities for drivers. As Needed: Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time. Give load list to load crews to establish delivery schedules. Reviews load lists with appropriate Erection Foreman to determine which loads are needed for the job site. Build loads in IFS. Set up deliveries and pick-ups for different departments in the plant. Check routes and mileage for outside loads. Perform other duties as required. Job Specifications or Qualifications Education: High School Diploma or general education degree (GED) is required Experience: Less than 1 year - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Service Communication Operator is an entry-level administrative position that requires a patient, conscientious, relaxed, and cooperative team member. The most common daily tasks will be receiving calls and responding to emails from customers requiring service work, and creating those work orders in the Service Management software. The responsibilities include: creating new customers and sites, attaching pertinent documents to customers' sites, work orders, filing and maintaining those files, answering incoming calls, routing outgoing calls, scanning documents, and processing incoming/outgoing faxes. The workload is consistent as it requires good communication, thorough documentation, and supports the dispatch department, leaving nothing to chance. Must coordinate with the Service Dispatchers and relay pertinent information necessary to schedule upcoming work. This position requires cooperation and accommodation, which are aspects needed for customer interfaces, outreach, sales, marketing, and service-related follow-ups. They will need to have attention to detail to handle the flow of information amongst operators, dispatch, and external organizations. They will need to be an agreeable and sympathetic listener to have highly effective customer relationships and working relationships with other departments. With all duties, this role provides assistance to the Service Department Manager, Service Dispatch Manager, Service Manager(s), and the department. Responsibilities · Manage a multitude of phone calls, emails, and messages from customers and internal staff · Maintain a basic level of knowledge for contracts and national accounts to ensure the work order has all necessary information needed for the complete execution of the call · Initiation of work orders and tasks in Service Management software, as well as creating new sites for existing customers · Customer interaction skills to ensure a high level of customer satisfaction, which also includes follow-up calls · General knowledge of services offered and current marketing campaigns to provide additional information to customers · Basic contract and national account knowledge · Responsible for the timely and accurate execution of tasks assigned by the Service Department Manager, Service Dispatch Manager, and Service Manager(s) · Provide basic status reporting and responds to requests for service, assistance, and information to all internal and external customers · Ensure proper data entry of information into Viewpoint · Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing · The job requires intermediate computer proficiency and advanced critical thinking skills · Other duties, activities, and responsibilities may vary and change as assigned Education and Experience · High school diploma or equivalent required · Equivalent industry training preferred · Relevant work experience may substitute for the training

Job Description: Dispatch Coordinat Reports To: Dispatch Manager Assignment Focus: The Dispatch Coordinator will work directly with the Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast-paced environment. Primary Responsibilities: Assist with scheduling installations and assigning installers to jobs Follow-up with flooring installers and service techs throughout the day Communicating with all parties involved the status of jobs on the schedule Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies Maintains order status daily and updates the system with pertinent information Works to maintain strong relationships with our installer base Desired Skills and Experience: Must be able to multitask in a fast-paced environment Sense of urgency and follow-through to complete tasks on time Excellent written and verbal communication skills Strong troubleshooting and critical thinking skills Detail and process oriented Ability to read and interpret floorplans, selections, and specifications Salary & Benefits Salary will be commensurate with experience Health insurance- 100% of employee premium paid Dental, Vision, Supplemental insurance: Available as employee paid benefit Paid time off (PTO) 100% Company-paid benefits: Life Insurance and AD&D coverage Paid Holidays Powered by JazzHR WXOwJ3KoRF

Job Description: Dispatch Coordinat Reports To: Dispatch Manager Assignment Focus: The Dispatch Coordinator will work directly with the Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast-paced environment. Primary Responsibilities: Assist with scheduling installations and assigning installers to jobs Follow-up with flooring installers and service techs throughout the day Communicating with all parties involved the status of jobs on the schedule Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies Maintains order status daily and updates the system with pertinent information Works to maintain strong relationships with our installer base Desired Skills and Experience: Must be able to multitask in a fast-paced environment Sense of urgency and follow-through to complete tasks on time Excellent written and verbal communication skills Strong troubleshooting and critical thinking skills Detail and process oriented Ability to read and interpret floorplans, selections, and specifications Salary & Benefits Salary will be commensurate with experience Health insurance- 100% of employee premium paid Dental, Vision, Supplemental insurance: Available as employee paid benefit Paid time off (PTO) 100% Company-paid benefits: Life Insurance and AD&D coverage Paid Holidays

Residential HVAC CSR/Dispatcher Oliver Heating & Cooling, Morton PA has been providing premium service in HVAC, Plumbing, Electrical and Home Remodeling to the Delaware Valley for over 50 years. We currently have an opportunity for a Residential Home Service Customer Service Representative/Dispatcher to schedule, manage and dispatch technicians and to meet the expectations of our clients. We are a Golden Rule company looking for a person with top notch customer care skills and strong character traits to provide the best customer experience in the industry. At Oliver Heating & Cooling, our greatest asset is our people. We pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you'll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone. Job functions: Schedule and book the service appointments with our clients. Anticipate and mitigate conflicts in allocations of resources before it affects the client's experience. Confirm appointments with the clients prior to the arrival of our staff and inform them if technician is running late. Follow up with phone calls upon completion of work performed. When an issue arises with client dissatisfaction, take immediate action to resolve it. Call customers to confirm maintenance appointments and reschedule as necessary. Work closely with the customer service department to coordinate scheduling. Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate. Ensure the accurate capture, data entry and maintenance of customer information. Be familiar with Oliver's, products/service plans, and services. Coordinate with technicians when parts for their job arrive and where the Technician can find it. Alert managers quickly to significant customer issues, serving as a champion of the client. Dispatching and scheduling of service technicians and based on skill set need and geographic locations. Qualifications Knowledge of Excel and Word is required, Service Titan experience strongly preferred. Able to work a Tuesday - Saturday schedule. Perform customer satisfaction calls after each visit. Have a good working knowledge of our products and services being offered. Communicate effectively with associates, superiors, and customers. Possess superior interpersonal skills with our customers. Have strong organizational skills, and ability to prioritize. Efficiently manage time and schedules. Ability to adapt to new AI software. Must be capable of understanding client needs then organize the available techs to location of the customer. Minimum of 3-5 years office/customer service experience (dispatch experience is plus) Able to "think on your feet" to provide customers with needed information for their specific installation or repair. Physical Requirements: sitting prolong periods, standing, bend, type, hear, ability to communicate effectively both verbally and written, typing/data entry. We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, short/long term disability, life insurance, paid time off and holidays. The Oliver Way: To provide the best service in the industry Investment in our people Career path to advancement opportunities Give back to the community. Golden Rule commitment Open door policy to ownership Family-owned business over 50 years We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, short/long term disability, life insurance, paid time off and holidays. ***Salary commensurate with experience***

Job Description Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service As an Scheduler and Dispatcher , you'll play a critical role in our day-to-day operations-connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you! What You'll Do Coordinate Garage Door Installations Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules. Communicate with Customers Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed. Work Within Our Scheduling System Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text. Stay Ahead of the Curve Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency. What We're Looking For Strong organizational and communication skills Ability to confidently guide conversations and control scheduling flow Comfortable using scheduling software (ServiceTitan experience is a plus!) Detail-oriented mindset-understanding the impact of tags, locations, skill levels, and delivery logistics Team player who's also self-motivated and proactive Ability to prioritize under pressure and pivot as needed Bonus If You Have: Experience in dispatch, operations, or field service scheduling Knowledge of garage door types, installation steps, or related services Bilingual in English and Spanish (preferred, not required) Why Work With Us? Be part of a respected, nationwide brand with a strong reputation Join a supportive and tight-knit team Opportunity for growth and cross-training Full benefits package, paid time off, and more Make a real difference every single day! Ready to schedule your next career move? Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!

Job Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers.

Job DescriptionJob Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers. Powered by JazzHR REhAKZS5cb

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance 401(k) The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology and Plumbing Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Skill and ability to sell service jobs and service contracts, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR and Plumbing industries. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) drivers license.

Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc., in Tempe, AZ, aspires to hire a seeking to hire a Dispatch Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, this role might appeal to you! Primary job functions: Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets Run, review and manage department reports to ensure department is meeting customer expectations and commitments. Assist with billing paperwork and meeting customer billing document requirements Create and maintain service tickets to ensure service dates are met. Work with estimating team to provide service quotes when required. Provide assistance to field techs with technical/mechanical troubleshooting/problem solving Provide accurate work orders and picking lists to the warehouse for inventory pulling Other responsibilities as assigned Qualifications: High School diploma or equivalent. Must have excellent communication skills and focused on customer service. Must have good time management skills, be organized, and have the ability to multi-task. Experience using Microsoft Office Suite (preferred) Experience in the door industry (preferred) Experience in a dispatch or other high volume administration field is a plus but not required. #PaceID2 Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Key Responsibilities: Schedule and dispatch Field Technicians for daily assignments. Prioritize service calls based on urgency and impact. Coordinate all on-site work scheduling with customers. Manage job setup, technician time tracking, and updates Communicate between field and office to ensure workflow continuity. Monitor parts/materials availability and inform technicians. Issue and track purchase orders; reconcile PO logs. Maintain truck inventory and ensure accurate billing/payroll prep. Support cost control across PM contracts, repairs, and projects. Maintain service contract logs and assist with monthly revenue forecasts. Follow up with customers to ensure satisfaction. Participate in team meetings and assist with ordering parts and contract renewals.

Job Description We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT. Customer Service/ Dispatcher Description: Receive incoming service requests from customers, technicians, or sales representatives. Efficiently schedule service appointments based on technician availability and geographic location. Maintain clear and professional communication with customers regarding appointment times and any delays. Confirm appointments with customers and provide estimated arrival times. Input data into the dispatching software or system, ensuring data integrity. Monitor and manage technician availability and workloads. Handle emergency service calls promptly and effectively, dispatching technicians as needed. Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions. Scheduling door estimates Why Precision Overhead Garage? Don't miss out on this incredible opportunity to kickstart your career with a thriving company. We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time. Awesome perks including : Bonus opportunities Paid Training Company events Breakfast and snacks. Growth opportunity and career path Customer Service/ Dispatcher Requirements: Bilingual proficiency in English and Spanish is a plus High school diploma or equivalent. Previous experience in dispatching or customer service is a plus. Strong organizational and multitasking skills. Excellent communication and detailed oriented skills. Proficiency in using scheduling and dispatching software. Ability to work well under pressure and adapt to changing priorities. Knowledge of the garage door industry is a bonus but not required. Join our team and be a part of our mission to provide exceptional garage door services to our customers!

Locate, dispatch, and monitor freight. Determine shipment priority and schedule transportation to meet commitments with primary responsibility for loads. Complete monthly settlement statements for contract drivers. Complete payroll input for all department employees. Conduct on-going audits of driver logs. ESSENTIAL FUNCTIONS: Assigns drivers to individual trips based on requests received from captive and non-captive customers. Coordinates Services to maintain high standards of excellence, quality services, operating integrity, and positive customer image. Coordinates Transport Freight Service runs and dispatch Freight drivers when needed. Continues to keep current with the Transportation industry. Seeks additional knowledge of value to enhance operating proficiency. Ensures shipments are not delayed in starting or enroute. Ensures all transporting services are quoted and invoiced at the appropriate published rates. Ensures Transport realizes a profit for each load. Knows and recognizes state licensing and registration laws and insurance requirements. Monitors all drivers on duty and driving time to assure compliance with Federal and State time limits for commercial operators. Establishes and operates a plan of communication with drivers while enroute. Relay new orders, minimize or eliminate delays, and provide timely location of shipments. Assigns all required shipping papers, documents, instructions, permits, and C.O.D. invoices to drivers. Checks shipping papers, overages, shortages, damage notations, invoicing information, logs and trip reports. Complete charges on customer invoices for transportation, permits, escorts, taxes and miscellaneous. Completes monthly settlement statements for all Empire Xpress drivers no later than the 2nd working day of each month. Reviews and inputs Transport payroll daily Conducts on-going audits of Empire Transport driver's logs. Three drivers per month will receive a complete audit per month. Completes monthly IFTA Fuel tax reporting. Fuel mileage reports are completed monthly in accordance with D.O.T. guidelines. Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance. Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards. ADDITIONAL RESPONSIBILITIES: Informs Manager about the status of shipments, problems, delays, and unfilled customer requests. Assists with the Transport Safety Program, monthly safety board meetings, Saturday safety and training meetings. Solicits new business by telephone during slack periods for prime loads and back hauls. Upon completion of loads ensure charges are invoiced. Performs other assignments as requested by the Manager. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards. Works within and promotes corporate values. KNOWLEDGE SKILLS AND ABILITIES: Must have pleasant, effective interpersonal and written communication skills. Must be able to determine the appropriate transportation equipment to use when arranging customer equipment moves. Must be able to read, interpret, understand, and use technical and contractual trucking related documents including rate schedules and regulations for transporting parts and machines. Ability to maintain consistent attendance. EDUCATION AND EXPERIENCE: Proof of high school diploma or General education Degree (GED)/ Must have thorough understanding and working knowledge of basic mathematics for figuring quotes. Experience dispatching heavy haul transport drivers. Eyesight correctable to read bill of ladings, shipping manifests, freight bills, reports, and related documents. Manual dexterity sufficient to operate computer terminal, write reports and shipping documents, drive vehicles, and travel to other locations. Mental alertness sufficient to comprehend company policy and departmental goals, answer customer questions, question prospects to determine specific hauling requirements, etc. Pleasant personality for telephone handling and communicating with people. Must be able to communicate (speak, read, comprehend, write) in English. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually office moderate.