Operations Director jobs at Vyaire Medical

The Operations Manager supervises the daily operations of the business, including (but not limited to) service, personnel, equipment and inventory, and company-owned vehicles. Manage the hiring and orientation of service personnel. Provide service personnel with training on the proper use, maintenance, and safety of equipment as needed, and ensure that training is documented. Develop and maintain schedule for all service personnel, including vacation and PTO requests. Review and approve timesheets and time punches for all service personnel. Conduct routine evaluations of service personnel, including annual performance appraisals and disciplinary actions. Conduct staff meetings and maintain meeting minutes. Ensure compliance to company policies and procedures for all service personnel. Establish quality standards for all service personnel, and participate in quality improvement activities Promote teamwork among co-workers, which includes assisting service personnel as needed. Maintain adequate supplies and equipment on company-owned vehicles through ongoing monitoring of inventory. Enforce all DOT and FDA regulations as they pertain to oxygen. Qualifications Job Requirements Four-year degree in Service Management, Transportation Management, Business Administration, or related field. 3+ years of transportation, DME, or healthcare management preferred. Familiarity with inventory management, payroll/time management, logistics/GPS software preferred. Physical Requirements Ability to obtain and maintain Medical Examiner's Card Ability to lift an average of 50 pounds, push/pull up to 150 pounds. Additional Information Worksite location is 211 Hyland Avenue, Whitehall, OH 43213 and will also service a 3 person operation based in Chillicothe, OH. All candidates must possess a clean driving record and criminal background. A pre-employment drug screen will be administered to all qualified applicants prior to hire.

In collaboration with the Senior Director of Network Operations, site Medical Director and Nurse Director, the Operations Director will oversee daily operations that support the delivery of care to hematology/oncology patients and families in a safe, efficient and effective manner while creating an environment that fosters and promotes compassion, respect, sensitivity, confidentiality, and expert-based patient care delivery. The Operations Director will formulate and implement a plan for goals for the site and participate in the Quality Assessment and Improvement Program. He/She will work closely with DFCI, and affiliate hospital leadership to establish non-clinical policies and procedures and ensure compliance of all policies and procedures in the conduct of business. Will work with DFCI-Longwood and affiliate hospital leaders to oversee service-level agreements, manage administrative affairs related to the development of new as well as existing programs and collect, provide and present operational, financial and personnel data as requested. The Operations Director will interact and collaborate with DFCI and affiliate hospital leadership on issues regarding financial reporting, sensitive and confidential information reporting and represent the site on Institutional business matters, committee assignments, task forces and focus groups. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. This position's work location is onsite (Attleboro, MA) with up to one day per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). Responsibilities Strategy/Business Development: Collaborate with the VP Network Operations, Senior Director, Network Operations, site Medical Director, and Nurse Director to create and manage a comprehensive business and marketing strategy, including physician outreach and the growth of referrals. Develop and implement annual goals for site operations; oversee the development and deployment of strategies and tactics to achieve goals. Establish and manage excellent working relationships with leaders of affiliate hospitals to enhance programs and services offered at each site. Work with affiliate hospitals to implement new services and programs, including second opinions, multidisciplinary clinics, telegenetics, and tumor boards. Collaborate with Marketing and Communications in planning new marketing initiatives or materials and outreach. Actively participate in strategic planning and operations improvement initiatives, in collaboration with site and senior leadership. Administration/Operations: Direct the development and deployment of strategies and tactics to achieve goals for clinical operations, in collaboration with department/site leadership. Develop benchmarks, establish, and maintain reporting systems and formats for tracking purposes. Hire and onboard all new physicians and APPs, overseeing all credentialing and training. Hold regular provider, administrative and all staff meetings in collaboration with the Medical and Nurse Director. Collaborate with key physician leaders to develop site-specific growth plans. Ensure constant readiness for all regulatory agency reviews, including but not limited to the Joint Commission and the Department of Public Health. Monitor scheduling reports, identify gaps, and resolve issues with patient scheduling; recommend improvements to scheduling templates, as necessary. Serve as de facto Administrator on Call for the practice Clinic/Patient Facing Floor Operations and Scheduling: Oversee workflow development and identify opportunities for improvement of daily operations and patient flow. Ensure day-to-day patient scheduling is done accurately and optimizes provider's clinic and infusion schedules. Work with unit co-leaders to ensure that staffing levels and resource allocation are appropriate. Ensure timely alerts to appropriate departments for problems relating to the efficient operation of the unit. Serve as the expert and super user for all IS systems. Oversee back-end management of the RTLS system (i.e., badge management) where applicable. Maximize floor visibility and availability for resolution of daily operational issues. Execute onboarding and staffing process for all administrative staff, ensuring appropriate training for clinic staff, in compliance with DFCI and regulatory standards. Oversee patient and provider flow in exam, coordinate with nursing leadership for patient flow in infusion. Determine bottlenecks in patient flow and implement processes to streamline. Recommend standards/processes that effectively and efficiently allocate resources and facilitate coordination of patient flow on the clinical floor, including resolution of day-to-day operational issues in collaboration with medical director and nurse director. Set processes and policies for exam room allocation as appropriate. Financial: Prepare and monitor operating budgets, serving as cost center/budget manager for all site cost centers. Identify and develop capital requests. Monitor and report revenue, volume, expenses, and RVUs consistent with DFCI Institute-wide methodology, including developing and preparing reports and analyses as needed. Monitor OT and staffing levels in close collaboration with the Managers and Nurse Director. Provide ongoing variance analysis of activities and develop improvement plans, as necessary. Quality Improvement: Continuously seek opportunities for process and quality improvement. Provide oversight on quality initiatives and certifications, patient satisfaction surveys. Educate and train staff in quality and process improvement approaches and tools. Participate in initiatives to improve the quality of patient care. Serve as a team member in analyzing and/or implementing changes within the unit to enhance operational performance, workflow, efficiency, and inter-departmental activities. Routinely review patient feedback with site leadership and adjust processes as appropriate. Supervise staff: Hire and develop team members with the capabilities to achieve organizational goals. Define and communicate clear expectations, provide regular constructive feedback, and evaluate performance against objectives. Oversee team's compliance with organizational policies and procedures. Monitor work for efficiency, effectiveness, and quality. Mentor and coach staff, facilitating training opportunities and supporting career growth. Work with senior management and Human Resources to address performance issues, as appropriate. Promote and foster a healthy and productive work environment within the team and with groups across the Institute. Qualifications * Bachelors Degree required, Master's Degree preferred. * 8 years of experience in a hospital clinic or oncology medical office setting. * At least 5 years of progressively responsible ambulatory care management (or similar clinical care) experience. * Previous experience managing staff. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Excellent written and verbal communication and interpersonal skills to effectively collaborate with staff, patients, and external partners. * Strong understanding of healthcare operations, including budgeting, policy development, and regulatory compliance. * Strong leadership and management skills, with the ability to manage multiple practices and affiliations with hospitals. * Demonstrated abilities in leadership and management, critical thinking, problem-solving, and decision-making. * Demonstrated excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. * Proficient in computer applications (e.g., MS Office, etc.). * Strong financial acumen and proven ability to work with budgets, financial, volume, and variance reports. * Excellent customer service and conflict resolution skills. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) 115,200-145,400 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

In collaboration with the Senior Director of Network Operations, site Medical Director and Nurse Director, the Operations Director will oversee daily operations that support the delivery of care to hematology/oncology patients and families in a safe, efficient and effective manner while creating an environment that fosters and promotes compassion, respect, sensitivity, confidentiality, and expert-based patient care delivery. The Operations Director will formulate and implement a plan for goals for the site and participate in the Quality Assessment and Improvement Program. He/She will work closely with DFCI, and affiliate hospital leadership to establish non-clinical policies and procedures and ensure compliance of all policies and procedures in the conduct of business. Will work with DFCI-Longwood and affiliate hospital leaders to oversee service-level agreements, manage administrative affairs related to the development of new as well as existing programs and collect, provide and present operational, financial and personnel data as requested. The Operations Director will interact and collaborate with DFCI and affiliate hospital leadership on issues regarding financial reporting, sensitive and confidential information reporting and represent the site on Institutional business matters, committee assignments, task forces and focus groups. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. This position's work location is onsite (Attleboro, MA) with up to one day per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). **Strategy/Business Development:** Collaborate with the VP Network Operations, Senior Director, Network Operations, site Medical Director, and Nurse Director to create and manage a comprehensive business and marketing strategy, including physician outreach and the growth of referrals. Develop and implement annual goals for site operations; oversee the development and deployment of strategies and tactics to achieve goals. Establish and manage excellent working relationships with leaders of affiliate hospitals to enhance programs and services offered at each site. Work with affiliate hospitals to implement new services and programs, including second opinions, multidisciplinary clinics, telegenetics, and tumor boards. Collaborate with Marketing and Communications in planning new marketing initiatives or materials and outreach. Actively participate in strategic planning and operations improvement initiatives, in collaboration with site and senior leadership. **Administration/Operations:** Direct the development and deployment of strategies and tactics to achieve goals for clinical operations, in collaboration with department/site leadership. Develop benchmarks, establish, and maintain reporting systems and formats for tracking purposes. Hire and onboard all new physicians and APPs, overseeing all credentialing and training. Hold regular provider, administrative and all staff meetings in collaboration with the Medical and Nurse Director. Collaborate with key physician leaders to develop site-specific growth plans. Ensure constant readiness for all regulatory agency reviews, including but not limited to the Joint Commission and the Department of Public Health. Monitor scheduling reports, identify gaps, and resolve issues with patient scheduling; recommend improvements to scheduling templates, as necessary. Serve as de facto Administrator on Call for the practice **Clinic/Patient Facing Floor Operations and Scheduling:** Oversee workflow development and identify opportunities for improvement of daily operations and patient flow. Ensure day-to-day patient scheduling is done accurately and optimizes provider's clinic and infusion schedules. Work with unit co-leaders to ensure that staffing levels and resource allocation are appropriate. Ensure timely alerts to appropriate departments for problems relating to the efficient operation of the unit. Serve as the expert and super user for all IS systems. Oversee back-end management of the RTLS system (i.e., badge management) where applicable. Maximize floor visibility and availability for resolution of daily operational issues. Execute onboarding and staffing process for all administrative staff, ensuring appropriate training for clinic staff, in compliance with DFCI and regulatory standards. Oversee patient and provider flow in exam, coordinate with nursing leadership for patient flow in infusion. Determine bottlenecks in patient flow and implement processes to streamline. Recommend standards/processes that effectively and efficiently allocate resources and facilitate coordination of patient flow on the clinical floor, including resolution of day-to-day operational issues in collaboration with medical director and nurse director. Set processes and policies for exam room allocation as appropriate. **Financial:** Prepare and monitor operating budgets, serving as cost center/budget manager for all site cost centers. Identify and develop capital requests. Monitor and report revenue, volume, expenses, and RVUs consistent with DFCI Institute-wide methodology, including developing and preparing reports and analyses as needed. Monitor OT and staffing levels in close collaboration with the Managers and Nurse Director. Provide ongoing variance analysis of activities and develop improvement plans, as necessary. **Quality Improvement:** Continuously seek opportunities for process and quality improvement. Provide oversight on quality initiatives and certifications, patient satisfaction surveys. Educate and train staff in quality and process improvement approaches and tools. Participate in initiatives to improve the quality of patient care. Serve as a team member in analyzing and/or implementing changes within the unit to enhance operational performance, workflow, efficiency, and inter-departmental activities. Routinely review patient feedback with site leadership and adjust processes as appropriate. **Supervise staff:** Hire and develop team members with the capabilities to achieve organizational goals. Define and communicate clear expectations, provide regular constructive feedback, and evaluate performance against objectives. Oversee team's compliance with organizational policies and procedures. Monitor work for efficiency, effectiveness, and quality. Mentor and coach staff, facilitating training opportunities and supporting career growth. Work with senior management and Human Resources to address performance issues, as appropriate. Promote and foster a healthy and productive work environment within the team and with groups across the Institute. + Bachelors Degree required, Master's Degree preferred. + 8 years of experience in a hospital clinic or oncology medical office setting. + At least 5 years of progressively responsible ambulatory care management (or similar clinical care) experience. + Previous experience managing staff. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Excellent written and verbal communication and interpersonal skills to effectively collaborate with staff, patients, and external partners. + Strong understanding of healthcare operations, including budgeting, policy development, and regulatory compliance. + Strong leadership and management skills, with the ability to manage multiple practices and affiliations with hospitals. + Demonstrated abilities in leadership and management, critical thinking, problem-solving, and decision-making. + Demonstrated excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. + Proficient in computer applications (e.g., MS Office, etc.). + Strong financial acumen and proven ability to work with budgets, financial, volume, and variance reports. + Excellent customer service and conflict resolution skills. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) 115,200-145,400 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Director, People Operations to own our compensation, equity, and benefits programs, scale our internal HR processes, systems, and analytics, and design employee policies and rewards strategy. This role will be a champion of building thoughtful rewards programs, driving process automation, and developing our people programs based on Maven's business needs and market forces. The ideal candidate will have a depth of experience and knowledge in building innovative and scalable rewards programs and systems for a late-stage tech company. As Director, People Operations you will: Lead a high-performing People Operations team, promoting collaboration, accountability, and continuous skill growth. Partner with leaders and cross-functional partners on compensation strategy, including evolving our compensation philosophy and equity programs. Lead the team through regular compensation review and open enrollment cycles to analyze and assess market data, industry trends, and best practices to create market competitive reward packages. Lead all aspects of our HRIS systems and processes that may include evaluation and implementation of other systems and tools and optimization of HR workflows. Drive analytical rigor and present our people data to inform strategic decision-making and organizational planning. Own the strategy, design, and administration of Maven's benefits offerings to ensure they are competitive, inclusive, and aligned with employee needs and company goals. Innovate and react quickly as business and market realities change, staying up to date on best practices and trends; ensure compliance with applicable legislation - work to ensure our approach is inclusive of all Mavens in our hybrid workforce and globally. Lead change management and communications of rewards philosophy and practices with leaders, managers, and across the company. Partner cross functionally with HRBPs, People Ops, and business leaders to both design and execute Maven's performance management and talent review strategy, ensuring processes are scalable, equitable, and aligned with organizational goals. Oversee the end to end administration of these programs. Evolve people policies in partnership with the HRBP team to address changing business needs and enable clarity for employees. Partner closely with both internal (Finance, Legal, IT) and external (brokers, vendors) stakeholders on rewards initiatives, process improvements, and change management. We're looking for you to bring: 10+ years experience in total rewards strategy & administration and HR Operations Extensive exposure to designing and successfully executing employee and executive reward strategies and programs for both healthcare and hyper-growth technology companies Track record of effectively partnering with internal senior stakeholders Deep analytical skills with the ability to translate data and trends into key insights and recommendations; financial prowess and ability to build and manage budgets, models, etc. Proven ability to track, prioritize and drive to success multiple concurrent projects with a strong compensation and equity background. Hands-on leader. You're resourceful, forward-thinking, drawn to building from ambiguous and unsolved problems and have an "own the outcome" mindset. Influence and partnering with a diverse group of stakeholders, able to partner with deeply technical as well as operational, business-minded leaders on key People Operations topics. You excel at openness and flexibility with internal clients, balanced with maintaining consistency in People philosophies and practices. Strong proficiency in Google Suite and an understanding of Excel/Sheets formulas and functions (pivot tables, VLOOKUPS, etc.) Preferred Qualifications: Familiarity with ADP WFN, Pave, CultureAmp, Lattice Public or late-stage private company experience Experience working with non-exempt populations The base salary range for this role is $191,000-$225,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a Director, People Operations to own our compensation, equity, and benefits programs, scale our internal HR processes, systems, and analytics, and design employee policies and rewards strategy. This role will be a champion of building thoughtful rewards programs, driving process automation, and developing our people programs based on Maven's business needs and market forces. The ideal candidate will have a depth of experience and knowledge in building innovative and scalable rewards programs and systems for a late-stage tech company. As Director, People Operations you will: Lead a high-performing People Operations team, promoting collaboration, accountability, and continuous skill growth. Partner with leaders and cross-functional partners on compensation strategy, including evolving our compensation philosophy and equity programs. Lead the team through regular compensation review and open enrollment cycles to analyze and assess market data, industry trends, and best practices to create market competitive reward packages. Lead all aspects of our HRIS systems and processes that may include evaluation and implementation of other systems and tools and optimization of HR workflows. Drive analytical rigor and present our people data to inform strategic decision-making and organizational planning. Own the strategy, design, and administration of Maven's benefits offerings to ensure they are competitive, inclusive, and aligned with employee needs and company goals. Innovate and react quickly as business and market realities change, staying up to date on best practices and trends; ensure compliance with applicable legislation - work to ensure our approach is inclusive of all Mavens in our hybrid workforce and globally. Lead change management and communications of rewards philosophy and practices with leaders, managers, and across the company. Partner cross functionally with HRBPs, People Ops, and business leaders to both design and execute Maven's performance management and talent review strategy, ensuring processes are scalable, equitable, and aligned with organizational goals. Oversee the end to end administration of these programs. Evolve people policies in partnership with the HRBP team to address changing business needs and enable clarity for employees. Partner closely with both internal (Finance, Legal, IT) and external (brokers, vendors) stakeholders on rewards initiatives, process improvements, and change management. We're looking for you to bring: 10+ years experience in total rewards strategy & administration and HR Operations Extensive exposure to designing and successfully executing employee and executive reward strategies and programs for both healthcare and hyper-growth technology companies Track record of effectively partnering with internal senior stakeholders Deep analytical skills with the ability to translate data and trends into key insights and recommendations; financial prowess and ability to build and manage budgets, models, etc. Proven ability to track, prioritize and drive to success multiple concurrent projects with a strong compensation and equity background. Hands-on leader. You're resourceful, forward-thinking, drawn to building from ambiguous and unsolved problems and have an "own the outcome" mindset. Influence and partnering with a diverse group of stakeholders, able to partner with deeply technical as well as operational, business-minded leaders on key People Operations topics. You excel at openness and flexibility with internal clients, balanced with maintaining consistency in People philosophies and practices. Strong proficiency in Google Suite and an understanding of Excel/Sheets formulas and functions (pivot tables, VLOOKUPS, etc.) Preferred Qualifications: Familiarity with ADP WFN, Pave, CultureAmp, Lattice Public or late-stage private company experience Experience working with non-exempt populations The base salary range for this role is $191,000-$225,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

The Director of Operational Excellence is a strategic leader responsible for driving continuous improvement, operational efficiency, and fostering a culture of innovation across Viant. This role leads the design, implementation, and oversight of operational strategies, leveraging digital transformation, data analytics, and best-in-class methodologies (Lean, Six Sigma, etc.) to achieve measurable business results. The Director partners with cross-functional teams and senior leadership to align operational initiatives with organizational goals, ensuring resilience, adaptability, and sustainable growth in a rapidly evolving business environment. This role leads the OpEx function in the Advanced Metals Solutions (AMS) business unit and primarily works with machining, drawing, and turning processes. This is a remote position. Business Unit OpEx leaders within the Center of Excellence are expected to work autonomously, lead cross-functional teams, and influence the organization to consistently exceed operational efficiency targets through strategic leadership, collaboration, and expert problem-solving. Key Responsibilities Drive and develop OpEx strategy and standardization across all sites within the business unit. Work autonomously and lead cross-functional teams to identify and execute operational improvement initiatives across multiple sites. Make strategic decisions to achieve defined metrics and operational targets, including a 12-month hopper of cost savings projects Lead complex, strategic, and multiple workstream programs that span business units and functions. Influence OpEx at all levels within the organization, driving adoption of best practices and continuous improvement. Drive savings and operational efficiency through expert problem-solving and collaboration. Build a strong pipeline of talent into operational roles, fostering development and succession planning. Establish and monitor key performance indicators (KPIs) to track operational performance, report progress to senior management, and adjust strategies as needed. Champion a culture of continuous improvement and innovation, fostering employee engagement and buy-in for improvement initiatives. Design and deliver training programs to build organizational capability in operational excellence, including upskilling teams in digital tools and process improvement techniques. Partner with stakeholders across departments (Operations, HR, IT, Finance, etc.) to ensure alignment and effective execution of operational strategies. Ensure compliance and risk management by adhering to regulatory standards, industry best practices, and company policies. Drive technology enablement by adopting new technologies (AI, automation, advanced analytics) to optimize workflows and support strategic decision-making. Prepare and present detailed reports on the progress and impact of operational excellence initiatives, highlighting ROI and areas for further improvement. Negotiate with external partners to secure tools and services that support operational excellence goals. Qualifications Bachelor's degree in Business, Engineering, Operations Management, or related field (Master's or relevant certification preferred). 8+ years of experience in operational excellence, process improvement, or operations leadership, preferably in a manufacturing or regulated environment. Proven track record of leading large-scale transformation and continuous improvement initiatives. Advanced knowledge of Lean, Six Sigma (Black Belt or Master Black Belt preferred), and other process improvement methodologies. Strong analytical, problem-solving, and project management skills; proficiency in data analysis and performance metrics. Experience with digital transformation, automation, and technology implementation in operational settings. Exceptional communication, facilitation, and interpersonal skills; strong active listening and interpretation abilities; proven capacity to influence and build alignment across all levels of the organization. Demonstrated ability to manage multiple projects, balance competing priorities, and deliver results in a matrixed environment. Proficiency with operational software tools (ERP, PowerBI, Minitab, Microsoft Office Suite, etc.). Willingness and ability to travel as required (Approximately 20-30%) Core Competencies Strategic vision and planning Change leadership and resilience Data-driven decision-making Digital and technology fluency Stakeholder engagement and collaboration Results orientation and accountability Root cause analysis / structured problem solving We offer market competitive compensation. Potential salary range for this role is $150,000-$180,000 annual salary. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture! NeoGenomics is looking for a Director of Digital Pathology Operations who wants to learn to continue to learn in order to allow our company to grow. This is a remote position with a Monday - Friday, day shift. This position will have a start date of early 2026. Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory. Position Summary: As the Director of Digital Pathology Operations, you are responsible for developing and leading the organization's Digital Pathology strategy, including whole slide imaging, telepathology, image analysis, and the integration of emerging technologies such as generative AI into pathology and medical workflows. In this role you will foster innovation, drive operational excellence, and collaborate closely with leaders across Medical, Operations, Digital Technology Solutions, and Product teams, advancing NeoGenomics' digital transformation efforts and modernizing systems to enhance diagnostic accuracy, efficiency, and scalability through digital innovation. Responsibilities: * Lead the development and implementation of a comprehensive digital pathology strategy across the enterprise * Partner with Medical, Laboratory Operations, Information Technology, and Product leadership to define priorities, identify opportunities, and execute projects that advance digital and AI-enabled pathology workflows * Drive adoption of whole slide imaging and image-analysis tools inclusive of both global and tech-only workflows ensuring integration with existing and emerging laboratory systems * Collaborate with the medical lead digital pathology and the vice president of medical Services to define clinical use cases and support regulatory validation and clinical implementation efforts * Provide oversight and direction for AI-enabled workflows in pathology reporting including cross-disciplinary applications in NGS cytogenetics FISH flow cytometry and anatomic pathology * Support enterprise-wide digital transformation efforts building a shared understanding of data analysis value in medical and laboratory workflows particularly in modernizing systems with significant technical debt * Establish and manage the digital pathology budget and over time recruit and lead a cross-functional team * Serve as the organizational thought leader and external representative for digital pathology initiatives Education, Experience & Qualifications * Master's degree (MS) or PhD in a relevant scientific, technical, or computational discipline required * 10 or more years of experience in healthcare technology, with a focus on digital pathology, healthcare AI, or related fields required with at least 5 years in management * Demonstrated expertise in project management and successful delivery of complex digital initiatives, ideally in the cancer diagnostics space * Ability to travel up to 30% of the time * Prior experience with digital transformation or AI enablement * Deep understanding of digital pathology technologies including whole slide imaging telepathology image analysis and AI integration * Strong ability to translate technical capabilities into strategic business and clinical outcomes

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven Clinic is hiring a Director of Operations, New Ventures to build and scale operational foundations for new product offerings. You'll be an entrepreneurial builder who can build a sustainable, long-term business-partnering closely with Product, Clinical, Finance, Legal, and Customer Support to design, launch, and scale operations that deliver excellent outcomes and unit economics. You will own the end-to-end operational blueprint for new product lines, primarily focusing on clinical staffing and demand modeling, customer support operations, and payment operations. This is a player-coach role: you'll roll up your sleeves to design processes and metrics from scratch, while also leading a small, high-performing team as we scale. As a Director of Operations, New Ventures at Maven, you will: Build and refine the clinical staffing/demand model (forecasting, capacity, fill rates, schedules, state coverage). Stand up support ops for new products (SLAs, escalation, QA/coaching, knowledge and workforce management across channels). Run payment ops for subscriptions and visits (billing, refunds, recovery, disputes, reconciliation) with Finance/RCM. Define KPIs and dashboards with a weekly operating cadence (utilization, service levels, FCR, cost/contact, refund time, payment success, DSO, unit economics). Implement the tooling stack (WFM, contact center, QA, help center, payments, subscriptions) with reliable integrations. Lead launch readiness and stabilization (staffing, training, playbooks, SLAs, alerting/backup; cutover, pilots). Hire and develop a lean, high-ownership team. We're looking for you to bring: 8+ years of operation leadership in healthcare/digital health Depth in 2 of 3 domains (lite in the third): Clinical staffing/demand (forecasting, capacity, coverage, utilization, QA) Customer support ops (SLAs, escalation/incident, WFM, QA/coaching, knowledge, vendor/BPO) Payment ops (subs/visit billing, refunds/disputes, reconciliation; RCM familiarity) Metrics-first: define KPIs, instrument data with partners, decide with imperfect data; Looker/BI or basic SQL a plus. Experience in a player-coach role designing and executing new systems Strong program and cross-functional leadership Telehealth fluency: HIPAA, licensure/geography, documentation, safety/escalations Clear and structured communicator Nice-to-have experience: Telehealth RCM, payer ops, eligibility/prior auth Selected/implemented WFM, contact center, QA, payments/subscription tools Managed third party vendors The base salary range for this role is $175,000 - $230,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

The Director of Operational Excellence is a strategic leader responsible for driving continuous improvement, operational efficiency, and fostering a culture of innovation across Viant. This role leads the design, implementation, and oversight of operational strategies, leveraging digital transformation, data analytics, and best-in-class methodologies (Lean, Six Sigma, etc.) to achieve measurable business results. The Director partners with cross-functional teams and senior leadership to align operational initiatives with organizational goals, ensuring resilience, adaptability, and sustainable growth in a rapidly evolving business environment. This role leads the OpEx function in the Advanced Metals Solutions (AMS) business unit and primarily works with machining, drawing, and turning processes. This is a remote position. Business Unit OpEx leaders within the Center of Excellence are expected to work autonomously, lead cross-functional teams, and influence the organization to consistently exceed operational efficiency targets through strategic leadership, collaboration, and expert problem-solving. Key Responsibilities Drive and develop OpEx strategy and standardization across all sites within the business unit. Work autonomously and lead cross-functional teams to identify and execute operational improvement initiatives across multiple sites. Make strategic decisions to achieve defined metrics and operational targets, including a 12-month hopper of cost savings projects Lead complex, strategic, and multiple workstream programs that span business units and functions. Influence OpEx at all levels within the organization, driving adoption of best practices and continuous improvement. Drive savings and operational efficiency through expert problem-solving and collaboration. Build a strong pipeline of talent into operational roles, fostering development and succession planning. Establish and monitor key performance indicators (KPIs) to track operational performance, report progress to senior management, and adjust strategies as needed. Champion a culture of continuous improvement and innovation, fostering employee engagement and buy-in for improvement initiatives. Design and deliver training programs to build organizational capability in operational excellence, including upskilling teams in digital tools and process improvement techniques. Partner with stakeholders across departments (Operations, HR, IT, Finance, etc.) to ensure alignment and effective execution of operational strategies. Ensure compliance and risk management by adhering to regulatory standards, industry best practices, and company policies. Drive technology enablement by adopting new technologies (AI, automation, advanced analytics) to optimize workflows and support strategic decision-making. Prepare and present detailed reports on the progress and impact of operational excellence initiatives, highlighting ROI and areas for further improvement. Negotiate with external partners to secure tools and services that support operational excellence goals. Qualifications Bachelor's degree in Business, Engineering, Operations Management, or related field (Master's or relevant certification preferred). 8+ years of experience in operational excellence, process improvement, or operations leadership, preferably in a manufacturing or regulated environment. Proven track record of leading large-scale transformation and continuous improvement initiatives. Advanced knowledge of Lean, Six Sigma (Black Belt or Master Black Belt preferred), and other process improvement methodologies. Strong analytical, problem-solving, and project management skills; proficiency in data analysis and performance metrics. Experience with digital transformation, automation, and technology implementation in operational settings. Exceptional communication, facilitation, and interpersonal skills; strong active listening and interpretation abilities; proven capacity to influence and build alignment across all levels of the organization. Demonstrated ability to manage multiple projects, balance competing priorities, and deliver results in a matrixed environment. Proficiency with operational software tools (ERP, PowerBI, Minitab, Microsoft Office Suite, etc.). Willingness and ability to travel as required (Approximately 20-30%) Core Competencies Strategic vision and planning Change leadership and resilience Data-driven decision-making Digital and technology fluency Stakeholder engagement and collaboration Results orientation and accountability Root cause analysis / structured problem solving We offer market competitive compensation. Potential salary range for this role is $150,000-$180,000 annual salary. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

QUALIFICATIONS: Bachelor's degree or equivalent and 5+ years progressive experience in a patient recruitment environment preferred. Minimum of 3+ years leading high-performing teams Clear understanding of GCP and specifically IRB and the ICF processes. Ability to lead across multiple time zones in a remote working environment. Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results. Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner. Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders. Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus. Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement. 3+ years' experience utilizing customer relationship management (CRM) and other call center applications. Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment. Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement. Travel of up to 5% may be required ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABIITY: Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas. Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services. Manage recruitment using EmVenio and partner databases adhering to appropriate privacy agreements and standards. Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies. Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates. Lead and supervise 2+ direct reports and partners with other team members ensuring optimal recruitment performance and efficiency across all studies. Oversees a team of professionals, providing coaching and feedback to elevate individual and team performance. Partners with other team members ensuring optimal recruitment performance and efficiency across all studies. Identify and solve recruitment challenges and barriers to meeting recruitment objectives. Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital). Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency. Acts as Subject Matter Expert (SME) for patient recruitment and retention topics in all client communications. Tracks metrics and builds progress reports on enrollment targets and updates. Coordinate efforts with Community Engagement/Outreach to execute community-based recruitment initiatives to engage specific, eligible patient populations. Participate as needed in business development. Other duties as assigned.

Research & Evidence (R&E) is a multidisciplinary team comprising methodologists, analysts, and subject matter experts dedicated to producing actionable evidence that informs thought leadership, policy development, and programmatic decisions within the global health, education, and development sectors. R&E collaborates with governments, funders, and communities to support informed decision-making and advance strategic innovation at FHI 360 and beyond. The team adheres to rigorous research standards and ensures the ethical conduct of research. Situated within the Programs and Research Group (PRG), we are currently seeking a strategic and accomplished Director of Research Operations to lead and enhance the operational delivery of global research initiatives across diverse technical domains. This position involves partnership with multiple teams throughout FHI 360, including Global Operations and Services (GOS) and Strategy and Resource Mobilization (SRM). The Director of Research Operations will ensure research projects are conducted efficiently, ethically, and in alignment with organizational objectives. We are looking for candidates with proven experience in managing complex research projects from an operational standpoint. Key Responsibilities: Lead operational strategy and execution for a diverse, multi-country research portfolio. Develop and implement systems to streamline research operations and mitigate risks. Oversee SOPs, compliance with GCP guidelines, and regulatory standards. Collaborate cross-functionally with Legal, Finance, HR, IT, and external stakeholders. Mentor mid-level managers and foster a culture of accountability and innovation. Manage vendor selection and performance oversight. Implement project management tools and dashboards to monitor progress. Conduct post-project reviews to inform future practices. Qualifications: Master's degree (or international equivalent) in Public Health, Social Sciences, Research Administration, or related field. Minimum 10 years of operations experience, with 5+ years in a leadership role. Proven experience managing complex, multi-country research portfolios. Strong knowledge of IRB processes, donor compliance, and international research regulations. Proficiency in Microsoft Office and project management software. Fluent in English. Experience in NGO or nonprofit research settings. Project Management certification preferred. Skills & Attributes: Strategic thinker with strong problem-solving and risk mitigation capabilities. Excellent leadership, negotiation, and stakeholder engagement skills. Ability to influence organizational decisions and drive innovation. Comfortable working in a dynamic, collaborative environment. Technology Requirements: Familiarity with Office 365, SharePoint, Teams/Zoom, and standard office equipment. Work Environment: Typical office setting with regular use of computers and productivity tools. Must be able to remain stationary for extended periods. Travel Requirement: 5-10% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 120,000 - 160,000 annually International hiring ranges will differ based on location This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email ******************************. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.

is located at our Dublin, OH campus with hybrid flexibility. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The Director of Payor Operations is responsible for the Quantum claims experience, including the effectiveness of our TPA/Payor integration & partnerships in supporting timely claims resolution for our members. The Director of Payor Operations will be responsible for leading a team of managers who are responsible for our broader payor operations team. The Director of Payor Operations will create an environment of trust and confidence that will fully enable their team to successfully complete their job responsibilities. The ability to facilitate relationships, inspire collaboration, and create efficiencies with our internal claims team and TPAs are of the utmost importance in this position. The Director of Payor Operations responsibilities will include, but not be limited to: Strategic TPA partnerships, supporting the managers with highly complex/escalated issues, TPA performance monitoring against mutually agreed upon KPIs, strategic relationship management, and overall payor operations team performance. What you'll do Operational Execution Ensuring the broader payor operations team is meeting set KPI expectations in the following areas: Claims issue research and sending to TPA Member follow up and updates Ultimate claims resolution Management of aging claims by TPA Member satisfaction - Claims process Partners with WFM team to manage strategic coverage taking workload fluctuation, technical challenges, and team attendance into consideration Serve as a strategic partner for any client-related claims escalations TPA and Internal Partnerships Lead and direct discussions with potential new TPAs to review our mutual interfaces, and business needs. Establish and maintain TPA scorecards illustrating technical integrations, KPI measures, and partnership health for internal visibility and to serve as a baseline for strategic partnership conversations with respective TPAs. Solicit input from internal contacts, as well as TPA contacts, as to how interfaces are working and what additional information or changes in workflows would improve the process. Partner with the Quantum Professional Services team to ensure successful and seamless technical integrations for existing relationships. Serve as Quantum's main tactical TPA contact and relationship owner Team Support Oversees hiring strategy including leading managers though selecting, developing, and retaining top talent Responsible for supporting managers with complex and/or highly escalated issues Provide performance management coaching support through use of KPI reporting and Leadership Competencies to develop team and maximize success Support and model community-like culture within the team to recognize and reward innovation that improves our member and employee satisfaction Responsible for maintaining positive Employee Net Promoter Score (eNPS) All other duties as assigned. What you'll bring 10+ years' experience in people leadership and business operations, with a minimum of 3 years' experience leading multi-unit operations. Culture champion. Creates a “best place to work” and an environment of accountability within the team. Confidence leading in a fast-growth, rapid change environment; enabler of growth for the organization. Curious, solutions-oriented servant leader, comfortable working in and achieving results in a matrixed work environment. Self-starter - Can translate our broader Payor Operations strategy into action and result, with little to no oversight. Proven success at identifying and selecting talent, and a passion for people development & coaching. Propensity towards complex and highly technical work Proven ability to cultivate, enhance, and maintain positive external relationships. Proven track record with change-management Protect and take care of our company and member's data every day by committing to work within our company ethics and policies Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. -- #LI-AK1 #LI-Hybrid #LI-Remote What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending **********************. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: This role is responsible for driving operational excellence and ensuring organizational readiness for new product rollouts. You will act as the central point of coordination between Product, Customer Success, Delivery, Sales, Marketing, Partnerships, and Engineering teams to align communication, processes, and strategy around product development, launches, and ongoing improvements. What YOU will do at Luma Health: Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration Maintain and update external and internal facing product roadmaps Identify and surface trends from company data (zendesk tickets, clickup, product usage, etc.) Build, maintain, and monitor reports, dashboards, and metrics to evaluate opportunities for improvement or risks. Evangelize with appropriate leadership teams and stakeholders Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches Coordinate roadmap rituals and own maintaining roadmap assets with the product teams Collaborate closely with product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions Identify opportunities to improve product quality & user experience Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.) Build frameworks and establish communication rituals to align the product team and ensure organizational awareness. Facilitate quarterly rituals to update Product Roadmap Own in-product guide's, tours and product badges Work with HR, IT and the Product Knowledge team to ensure holistic everboarding at Luma Health for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.). Who YOU Are: BA/BS Degree required 4+ years of experience in one or more of the following areas: Product Management, Product Operations Experience in gathering business insights and identifying trends from data Ability to use data to inform and support critical decisions SQL skills highly preferred Demonstrated ability to manage organizational change, including stakeholder communication, enablement, and feedback loops to drive adoption of new tools or processes. Excellent communication, the ability to engage internal and external customers. Strategic alignment, able to bring key partners across functions together Ability to foster collaboration and facilitate teamwork. Experience with cross functional collaboration and negotiation Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp, Amplitude, LaunchDarkly) for scaling teams and processes. Demonstrated ability to create scalable documentation and onboarding programs for internal teams. Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary) Thrive in and have past experience working in fast paced environments Experience managing up, laterally, and down Comfortable presenting to executive audiences and translating complexity into clarity. What Sets You Apart: Background in B2B applications Advanced degree (Masters) Experience building from scratch, navigating ambiguity and changing priorities, and executing independently. Obsessed with process improvement Background in healthcare is a strong plus Know how to adjust your communication style based upon your audience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.) Base Pay Range: $80,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

**REM Community Services** **,** a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. **Regional Director of Operations for Intellectual & Developmental Disabilities Services** **Salary: $85,000** **SUMMARY** + Position Type: Full-time, exempt, salaried supervisor role. + Scope of Role: + Oversees the operations of a large region within a state with revenues of around **$15 million.** + Key Responsibilities: + Implements the strategic direction for operations and ensures alignment with the state business goals and objectives. Oversees the quality of services provided including implementing initiatives to improve quality. May manage a support functions team (e.g., HR, QA, Finance, health, maintenance, etc.). **ESSENTIAL JOB FUNCTIONS** _To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below._ **Leadership and Supervision:** 1. Oversight: Oversees implementation of operations and individual's supported service and supports for all service lines within a region of a state. 2. Personnel: Provides leadership including direct supervision of Area Directors and/or Program Directors, and the regional support team; implements Sevita employee practices; oversees regional safety and workers' compensation implementation; approves involuntary terminations and reviews written warnings. Collaborates with Talent Acquisition (TA) team on regional hiring needs; instructs Area Directors to submit position request form. Recruits, hires, and interviews Area Directors; communicates all decisions on candidates to TA team. Consults with Area Directors and TA teams on hiring of Program Directors. 3. Training: Monitors new hire retention and coaches Area and Program Directors on new hire training and onboarding to ensure new hires are set up for success; provides orientation, training, and guidance to Area Directors; delivers training as a facilitator as needed for team (i.e., state-wide initiatives); coaches ADs on ongoing training efforts. **Financial Management:** 1. Management: Responsible for the financial performance of a regional business unit, reviews financial statements, oversees regional purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, and ensures billing compliance and documentation. 2. Overtime: Oversees regional overtime dashboard, including ensuring requisitions are open for aliases with overtime, high overtime utilizers are being monitored, etc.; implements strategies to manage overtime. 3. Individuals' Served Funds Management: Safeguards individuals' funds and ensures compliance within region. **Census Management:** 1. Marketing: Coordinates with marketing to fulfill collateral, social media, virtual tours, and other marketing needs within their regions. 2. Referrals: Oversees relationship with state referral partners (MCOs, state referrals) and escalates potential issues (e.g., unresponsive case manager, etc.); approves referral decisions to admit individuals into our services, removing escalated barriers to serving individuals. 3. Census Performance: Monitors census and referral dashboards, reviewing progress against census targets, analyzing admissions, discharges, and leave days trends, and ensuring timely and proactive response and thorough placement decision making; identifies and implements corrective actions to address census challenges in their regions (i.e., staffing/training need, referral/marketing need, process or system improvements, etc.). **Growth and Development:** 1. Strategy: Implements the strategic direction for the region and ensures alignment with the state business goals and objectives; implements regional core growth strategy to increase volume; executes strategic plans to achieve growth targets. 2. Scouting: Responds to local requests for proposals to address payer needs; identifies and participates in new start development initiatives as appropriate; and identifies potential acquisition partners. **Stakeholder Relations:** 1. Program Stakeholders: Maintains and fosters relations with the community, referral partners, and funders. 2. Government Relations: Maintains and fosters relations with local government authorities such as counties, regional centers and managed care contractors; coordinates, encourages, and bolsters engagement for their teams to participate in advocacy efforts (e.g., advocacy days, town halls, etc.); participates in provider association meetings; and lobbies on behalf of individuals receiving services and Sevita as appropriate 3. Customer Service: Implements regional strategies to maintain and foster relations with individuals receiving services, families, and guardians; oversees implementation of individuals supported satisfaction surveys, and implements enhancement plans as appropriate. **Compliance and Regulatory Management:** 1. Quality: Oversees regional quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individuals supported needs; and oversees regional incident reporting. 2. Incident Management: Oversees regional implementation of incident management protocol; ensures timely incident reporting and corrective action; reviews trends; develops and implements responses; and may assist with regional investigations. 3. Licensing: Maintains licensing and compliance for regional services and supports; assures timely and accurate documentation; oversees regional implementation of Sevita compliance plan; and reviews correction orders and approves regional compliance plans. **Health and Safety Management:** 1. Health and Safety Programs: Oversees development and implementation of regional health and safety programs for individuals receiving services and employees; directs supervision of nursing contracts and/or nurse supervisor as applicable. 2. Environment: Directs regional maintenance program. **Other:** + Performs other duties and activities as required, including backfilling roles under your supervision. **SUPERVISORY RESPONSIBILITIES** + Manages and supervises Area Directors and/or Program Directors, and the regional support team and assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities. **Minimum Knowledge and Skills required for the Job** _The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job._ **_Education and Experience:_** + Bachelor's degree and Master's degree in Business or Human Services, other education and experience as required by state. + Seven to ten years of related experience with significant management experience in the human services industry. **_Certificates, Licenses, and Registrations:_** + Licensure(s) as required by state. + Other certification(s) and/or training(s) as required by the state and/or service line. **_Key Metrics:_** + Region Revenue, EBITDA + Census / Billable Units + Occupancy (%) + Referral Conversion (%) + Fleet/Transportation Optimization (Improvement %) + Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.) + Customer Satisfaction + Quality (TQS) + Program Visits + Employee Satisfaction/Engagement, Action Plan Progress and Improvement + Turnover + Individual Performance (L-H) + Technology Adoption (%) **_Other Requirements:_** + Travel as needed **_Physical Requirements:_** + **Medium Work.** Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. **_Addendum:_** + CS New Jersey - Refer to: CS NJ Addendum - All Positions Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. _As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._

Join Our Award-Winning Team as the Vice President of Commercial Loan Operations & Servicing! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year! Are you passionate about leading commercial lending operations, driving process efficiency, and supporting high-performing teams? Do you thrive in a strategic leadership role that directly impacts business growth and member satisfaction? If you're ready to lead a critical function in a purpose-driven organization, we'd love to meet you! What We Offer: Competitive Salary: $80,203.55 - $120,305.33, Commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and much more. Impactful Work: Your efforts will ensure regulatory compliance while safeguarding members and the Credit Union. Supportive Environment: Work with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Be part of a team that's dedicated to making a positive difference in the lives of our members and the communities we serve. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model that allows you to balance in-office collaboration with remote work. Opportunity Overview: As the Vice President of Commercial Loan Operations & Servicing at Hoosier Hills Credit Union, you will play a key leadership role in shaping and executing our commercial lending strategy. This position oversees critical functions including commercial underwriting, loan documentation, servicing, and portfolio performance-while ensuring compliance with regulatory standards and a strong member-first culture. You'll lead a high-performing team committed to operational excellence, driving efficiency, accountability, and continuous improvement across the full lifecycle of commercial lending. As a vital member of the Lending Operations team, you will help advance our mission: “To be better for our members by making a positive difference in their lives and the communities we serve.” If you are passionate about developing people, building strong processes, and making an impact through service and leadership, we invite you to apply and take the next step in your career with Hoosier Hills Credit Union. What You'll Do: Strategic Leadership: Support the development and execution of the Lending Operations vision and strategy. Lead the Commercial Loan Operations and Loan Servicing teams in delivering outstanding service aligned with our Credit Union's Service Promises. Maintain up-to-date knowledge of all Credit Union products and services. Ensure compliance with bylaws, regulations, Board policies, service standards, and procedures. Complete required annual Bank Secrecy Act (BSA)/OFAC and related training. Maintain compliance with all BSA/AML laws and policies. Support audits by providing reports and required data. Establish and enforce policies and procedures for Commercial Loan Origination and Loan Servicing. Provide proactive insights on industry trends to align with Credit Union goals and manage risk. Continuously evaluate processes and technologies, recommending improvements and new solutions to enhance efficiency and member/staff experience. Promote collaboration and transparency between Loan Origination, Servicing, and business partners. Serve as the subject matter expert for Commercial Loan Origination and Loan Servicing. Team Development: Foster a culture of innovation, accountability, transparency, and continuous improvement. Promote a strong member-first and staff-first mindset throughout your teams. Develop team members by identifying improvement areas and providing coaching, training, and corrective feedback. Hold team members accountable for performance, professionalism, and behavior. Recognize and reward high-performing employees. Meet with each team member monthly to review performance, set goals, and create development plans. Build and maintain a succession plan to ensure continuity in critical Commercial Loan Origination and Loan Servicing roles. What We're Looking For: Educational Background: Bachelor's degree in Finance, Business Administration, or a related field. Relevant Experience: At least 5 years of experience in Credit or Loan Administration, preferably in a credit union or similar institution. Must have extensive knowledge in credit underwriting and analysis, commercial loan documentation requirements, and various loan servicing activities. Skills & Attributes: Proven leadership and people management skills with the ability to motivate and guide a team. Strong understanding of commercial credit analysis, documentation, and servicing procedures. Strategic thinker with a track record of process innovation and operational efficiency. Excellent interpersonal, analytical, and problem-solving abilities. Ability to manage confidential information with discretion and professionalism. Proficiency in lending systems and standard office software (Word, Excel, Outlook). Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're ready to make a lasting impact on our lending operations while growing your career in a collaborative, mission-driven environment-apply today to join our award-winning team! PM19

The Regional Director of Operations (RDO) plays a critical leadership role in driving performance across a portfolio of up to 14 dental practices, representing approximately $20 million in annual revenue. This role is responsible for leading a team of Operations Managers, building strong partnerships with affiliated dentists and office teams, Regional Doctor Directors, and support departments ensuring consistent execution of operational standards. This role reports directly to the Vice President of Operations. The ideal candidate is a strategic operator with multi-site healthcare experience, a passion for developing high-performing teams, and a proven ability to drive results through data, accountability, and collaboration. Key Responsibilities: Lead, coach, and develop a team of Operations Managers to achieve operational, financial, and patient care goals. Build strong, trust-based relationships with affiliated dentists and office managers. Conduct regular on-site office visits to improve the patient's experience and day-to-day operations Host effective, actionable one on one and team meetings on a regular basis based on market type. Ensure consistent execution of company policies, procedures, and compliance standards (OSHA, HIPAA, etc.). Analyze practice performance data to identify trends, opportunities, and risks; develop and implement action plans accordingly. Support Office Managers in managing controllable expenses and optimizing practice-level P&L performance. Oversee KPIs such as revenue growth, patient experience, staff retention, and operational efficiency. Collaborate cross-functionally with departments including Revenue Cycle, Procurement/Facilities, Training and Development, Human Resources, Marketing, Compliance, and Project Management. Communicate regularly with the Vice President of Operations and the Regional Doctor Director to ensure alignment on strategic goals and practice performance. Represent Elite Dental Partners with professionalism in all interactions with doctors, vendors, and business partners. Travel to practices at least 60% of the time or three days a week (6 hours on site) to maintain visibility, support teams, and ensure alignment. Overnight travel may be required, coordinate exceptions with the Vice President of Operations. Qualifications: 5+ years of progressive leadership experience in multi-site healthcare, dental, veterinary, or retail operations. Demonstrated success managing P&L, leading teams, and driving growth in a distributed environment. Strong analytical and decision-making skills; ability to use data to influence outcomes. High emotional intelligence and a collaborative leadership style. Bachelor's degree preferred; equivalent experience considered. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with dental practice management software (Dentrix preferred). Willingness to travel to support field operations. Preferred Attributes: Strategic thinker with a bias for action and results. Strong communicator who can influence across all levels of the organization. Passion for developing people and building culture. High integrity, professionalism, and commitment to excellence. Physical Requirements: Ability to sit, stand, and use a computer for extended periods. Travel is required minimum 60% of the time. Elite Dental Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salaried Rate $100,000 - $105,000 USD We take great pride in helping our communities be healthier, feel better, and smile with confidence. Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible. Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.

General Summary/Responsibilities: The PPN Director of Operations for Specialty Services is responsible for and accountable to work closely with physicians, APPs and Premier Physician leadership to shape, guide and direct the overall initiatives and daily operations of the Cardiology, cardiovascular and vascular service line and practices within PPN. The Director will work with the designated Vice President to prepare and analyze data for strategic decision-making. Responsibilities include planning, organizing, staffing, influencing, and coordinating operations. The Director participates in the formulation, interpretation, and execution of company and system strategic plans. The Director is responsible and accountable for the assessment, development, implementation, and evaluation of all areas of responsibility. The Director participates in the formulation, interpretation, and execution of departmental and system policies and procedures. The Director functions as a creative, innovative leader and coordinator with a high degree of independence and accountability. The Director in coordination with the Vice President also develops, directs and leads the near and long term strategic vision, growth and development for the programs under their responsibility. Education: Minimum Level of Education Required: Bachelor's degree Additional requirements: * Type of degree: Bachelors * Area of study or major: Business Administration or Healthcare * Preferred educational qualifications: MBA, MHA, MPH, or Clinical Masters Degree Experience * Minimum Level of Experience Required: 5 - 7 years of job related experience * Prior job title or occupational experience: Progressive healthcare leadership experience including planning, organizational cultural change, strategic and business development * Prior specific functional responsibilities: Extensive experience working directly with physicians and in a matrix environment * Preferred experience: Practice management experience * Other experience requirements: Strong communication, planning and execution of strategies, including operations.

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As the Director of Business Operations for the Nursing Enterprise, you will lead a multi-state team supporting surgical, inpatient, emergency department and shared services areas. In this role, you will partner with nursing, hospital operations and financial leaders to establish financial targets, guide performance management and educate clinical caregivers on effective management of supplies, equipment and workforce. You will also support growth planning, integration and standardization efforts while contributing operational and business insight to key research, quality and experience initiatives. By ensuring the Nursing Enterprise has the right resources in place, you will help keep nurse leaders focused on what matters most-delivering exceptional patient care. A caregiver in this role will work Monday through Friday from 8:00am to 5:00pm A caregiver who excels in this role will: * Oversee business operations of the Nursing Enterprise, including financial reporting, reimbursement, capital, supplies and new business ventures. * Lead the development, standardization and reporting of staffing grids and staffing tables of organization. * Lead development of Monthly Operating Review business content and participate in meetings to question and evaluate key variances. * Assist with analysis and planning around turnover, vacancy, agency, premium pay, etc. * Direct the financial analyses of key operating indicators and metrics and the creation of tools and reports that assist leadership in making business decisions. * Prepare financial reports, financial analyses and budgeting reports as requested. * Conduct timely and accurate review of all significant financial information (actual results, forecasts, budgets and analyses). * Oversee reporting and reconciliation of Nursing Enterprise Treasury Funds. * Identify benchmarks in financial and operational performance, cost per unit, productivity, etc. * Track operational results versus targets and assist management on resolution of variances. * Lead the annual operating and capital budget process, forecast updates and consolidation across Nursing Enterprise. Minimum qualifications for the ideal caregiver include: * Bachelor's degree in Business, Finance, Accounting or related field * Minimum seven years progressive management experience to include four years in healthcare finance with demonstrated results of financial metric improvement Preferred qualifications for the ideal future caregiver include: * Master's or MBA preferred * Certified Public Accountant (CPA) preferred Physical Requirements: * Must be able to sit or stand for extended periods of time. * Must have normal or correctable vision and hearing. * Must be able to lift at least 20 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum Annual Salary: $112,110.00 Maximum Annual Salary: $170,955.00 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Full-time Description Community Medical Services (CMS) is hiring a Regional Operations Director responsible for the overall smooth operation of services, including process development for all assigned facilities. Focuses on process improvement, lean initiatives and creating strategies to improve efficiency and productivity, and monitoring and analyzing existing processes. The Regional Operations Director communicates, trains, and implements all company policies and ensures compliance. Goal of position is to create efficient processes, set parameters and implement directives to support operational efficiency and growth. Is an integral part of the senior management team which supports compliance with delivery of all services. The Regional Director Assures that all appropriate professional standards, licensing and certification requirements for all staff are maintained as directed by the local RBHA, CARF, State and Federal agencies. As part of our mission to help individuals recover from substance use disorders, you'll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we'll invest in your well-being through a benefits package that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and CME reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development Responsibilities: Develops and implements processes and procedures that will ensure the quality delivery of all functions. Has acute problem-solving ability to rapidly identify opportunities for improvement, locate key levers to effect change, and formulate a practical implementation plan. Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area. Oversees staff and clinic production, census and related metrics and works with all staff to meet outcome goals. Provides weekly operations meetings and relevant operations topics and plans for execution are prepared ahead and discussed at meetings and secures ability to develop and share best practices across the locations. Supervises Clinic Coordinators, Regional Nursing Managers, and other regional support roles at assigned locations and assists in HR/employee issues including hiring, PAN forms, corrective action requests and terminations. May include training as needed to related program and processes. Facilitates employees by way of conflict resolution, reviewing individual performance, and representing/participating at operations meetings. Employees' performance is appraised to ensure success and positive attitudes and conflict resolution is undertaken to resolve problems. Maintains and upholds the facilities to standards and makes sure that each staff is working efficiently. To be able to guarantee effectiveness of staff, the manager is required to train and evaluate members of the staff. Mentors, trains, and develops teammates for career progression and learning. Trains staff to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner. Works with Clinic Managers and Senior Clinic Managers to verify timely completion of required QM documents, such as diversion, production requirements, outcome surveys. Emergency preparedness drills, new employee and annually employee training, community relations and other related Clinic Manager requirements. Monitors, prepares and manage budgets, Profit and Loss for assigned location(s) (P &L's). Oversees growth of assigned clinics and sets goals for growth within region. Works with Clinic Managers and Senior Clinic Managers for financial concerns and growth strategy. Works with financial department to manage and oversee clinic growth, profit, loss, budget and financial related concerns for assigned clinic(s). Key performance indicator development and management /oversight of metrics and dashboard for all related facilities. Attends meetings as assigned by management team related to oversight agency protocol and required involvement. Involved in updating policies and procedures related to changes in state, federal, Medicaid, CARF DEA or other oversight agency needs. Travel to locations (including regions and states of oversight) and attendance to local community meetings as needed. Ensures functionality of all IT computer and phone systems by communicating with corporate contacts and securing resolutions. Involved with community relations by attending state, Medicaid, funder or payor related meetings for assigned region(s). Attends related behavioral health conferences and provides booth and information packets about CMS. May attend assigned management meetings such as Opioid coalition meetings or related trainings to increase community involvement. Involved with community relations by attending state, federal of other related agency meetings and trainings. Knowledge of the local, regional and national community and the ability to enhance the visibility and reputation with local behavioral health agencies in assigned region. Requirements Education, Certification and Experience Requirements: This position is based in Cleveland, Ohio. You must reside in the Cleveland area to be considered. Minimum 3 - 5 years multi unit supervisory or management experience required (5-7 locations) Strong working knowledge of P&L Demonstrated project management work experience Experience with performance metrics, process improvement, and Lean techniques Direct management experience for an employee population and its performance Self-starter: ability to lead and work independently Master's Degree in Behavioral Health or substance abuse related field preferred Demonstrated ability to work as a facilitator and colleague with multidisciplinary healthcare professionals. Experience with performance metrics, process improvement, and Lean techniques Ability to travel between facilities (including regions of assignment that are outside of local area or in other states) Uses good judgment and maintain effective boundaries when sharing information about company with staff, other providers, and members of the community. Be available to offer leadership and cooperation to consumers and community providers in the development of cost-effective services. Must be able to demonstrate sufficient knowledge and understanding of human behavior and sufficient knowledge of general mental health issues, treatment planning and the field of human social services to work towards the rehabilitation of the client Exceptional interpersonal skills in a team environment Ability to handle changing priorities and use good judgment in stressful situations Strong communication skills, both verbal and written Ability to manage/ supervise large staff and promote a friendly, safe and respectful atmosphere within clinics. Ability to problem solve and resolve conflicts. Ability to communicate effectively and persuasively, both orally and in writing to a broad range of stakeholders. Prepare and deliver effective presentations. Listen actively, build rapport easily, identify conflict and tension and facilitate constructive resolution, inspire and build trust. Strong organizational, multi-tasking, time management skills Culturally competent and sensitive to client and employee needs. High level of expertise with software, specifically Microsoft Excel. Word and PowerPoint Ability to communicate clearly and effectively between all organizational levels and with outside providers and contractors. Strong analytical skills, reporting capabilities and ability to analyze information to help make sound business decisions Tools and Equipment Requirements: The ability to use a phone, computer, printer, and copier is required. Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint. The ability to use the internet and various web browser software is required. Physical Working Conditions and Office Setting Description: Requires sitting and standing associated with a normal office environment. Manual dexterity using a calculator and computer keyboard. Requires prolonged sitting, standing, frequent bending, stooping, or stretching. Some lifting may be required. Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required. Requires occasional use of fax machines, telephones, copiers, and other office equipment. Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds. #CLSTF About Community Medical Services Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking. Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.