Technical Support Specialist jobs at Vyaire Medical - 524 jobs
TechOps Analyst - Hybrid IT Support & Automation
Persona 4.3
San Francisco, CA jobs
A leading technology company in San Francisco is seeking a TechOps Analyst who will provide essential support for IT operations. The ideal candidate should have 4-6+ years of experience and a strong passion for technology and problem-solving. They will assist employees with technical issues, manage onboarding processes, and contribute to improving internal efficiencies. This role offers a hybrid work model, with benefits including medical and wellness offerings.
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$42k-87k yearly est. 2d ago
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Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Hempstead, NY jobs
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-54k yearly est. 15h ago
Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Albany, NY jobs
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-53k yearly est. 15h ago
Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
New York, NY jobs
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-54k yearly est. 15h ago
Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Buffalo, NY jobs
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$44k-54k yearly est. 15h ago
Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Syracuse, NY jobs
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-53k yearly est. 5d ago
Pharmacist-System Specialist, PRN
Prisma Health 4.6
Greenville, SC jobs
Inspire health. Serve with compassion. Be the difference.
Leads, oversees and ensures the successful delivery and management of projects/systems within scope, quality, schedule, and cost constraints that may be clearly defined or may require dynamic change management to deliver business value. Clinical subject matter expert, and often end user who participates in the selection, planning, and execution of products, services, or outcomes outside of the department scope or regular business duties. May also initiate projects under the direction of pharmacy administration to enhance existing operations. Works with pharmacy executives, directors, functional managers, and clinical pharmacists on a regular basis as well as non-pharmacy clinical, ancillary, informational services, and marketing teams. Collaborates with allocated project team members and evaluates productivity, communication, and teamwork. The job requires project and program management skills to oversee the deliverables for multiple special projects/systems simultaneously so that all projects/systems are integrated across the department. Helps identify project/system strengths, weaknesses, opportunities, and risks. This position allows remote work at the discretion of the reporting operational leader.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference
Management of systems/special projects:
-Assess feasibility through research and stakeholder engagement
-Collect project/system requirements, objectives, and acceptance criteria from sponsors and stakeholders
-Ensure that objectives are in line with department and enterprise objectives
-Identify, prioritize, and schedule deliverables, milestones, and required activities/tasks
-Engage operational leadership to estimate resource requirements, activity durations, and costs
-Prepare and update documents such as charter (scope), work breakdown structure, project sign off, and lessons learned
-Follow established standards and procedures for reporting and documentation
-Work with operational leadership to recruit or assign team members to tasks
-Evaluate individual and team performances and provide feedback to operational leadership
-Monitor project/system activities, ensuring the accuracy, quality, and integrity of the information
-Perform risk assessments and implement mitigation plans
-Ensure that the project/system results meet agreed upon business objectives
-Facilitate project closure by archiving project documents and conducting project review sessions with stakeholders
-Work with operational leadership to smoothly transition deliverables to the functional team(s)
Enhancement of operational productivity and performance:
-Actively evaluate operational workflow and develop process improvement initiatives where needed
-Anticipate, mitigate, and solve workflow problems
-Incorporate feedback from patients, clinical staff, ancillary staff, and leaders to improve performance
-Standardize yet customize workflow initiatives for individual clinical sites
Promotion of a successful project and operational team:
-Facilitate effective collaboration and communication among operational, clinical, and ancillary staff
-Guide and educate project/system and operational key stakeholders
-Unite teammates through conflict resolution and prevention
-Recognize individual and team wins
-Encourage leadership and professional development opportunities for the team
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
Education - Bachelor's degree in Pharmacy as a graduate from an ACPE approved College of Pharmacy. PharmD preferred.
Experience - Two (2) years of experience with project management, system management, project coordination, and/or general business management. Pharmacy experience preferred.
In Lieu Of
In lieu of an active SC Pharmacist license, may be a graduate of an ACPE accredited US college of Pharmacy with a SC intern certificate pending initial licensure or have completed requirements for reciprocity pending board of pharmacy interview for licensure.
Required Certifications, Registrations, Licenses
Licensed to practice as a Pharmacist or eligible to become licensed within 4 months of hire date in the state the team member is working.
Knowledge, Skills and Abilities
Demonstrated sensitivity to working in a political environment and to interacting with leadership
Ability to problem solve.
Ability to work in dynamic interdisciplinary team situations; handle urgent, stressful conditions.
Ability to exhibit excellent interpersonal skills in dealing with subordinates, peers, supervisors and others outside the department.
Knowledge of medical and pharmacy terminology; strong mathematical & computer skills. Understand BOP/DHEC/DEA rules/regulations
Work Shift
Variable (United States of America)
Location
Greenville Memorial Med Campus
Facility
7001 Corporate
Department
70017296 Pharmacy System Support
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
$77k-108k yearly est. 7d ago
Surgical Technologist Student Extern
Sentara Health 4.9
Virginia Beach, VA jobs
City/State Virginia Beach, VA Work Shift Rotating Sentara is hiring a Surgical Technologist Student Extern at Virginia Beach General Hospital in Virginia Beach, VA. Shift: PRN/Flex This position is responsible for supporting surgical services staff and department manger in the role of first scrub tech or second assistant role. The Surgical Technologist works under direct supervision of preceptor or surgeon.
Must be enrolled in the 3rd or 4th semester of a 4 semester program in an accredited school of surgical technology awarding an associate degree.
Education
Final 3rd or 4th semester of Surgical Technologist Trade School Degree REQUIRED
Certification/Licensure
NA
Experience
No experience required
KEYWORDS: Talroo - Allied Health. Surg Tech student. Surg tech extern. Surgical technologist student. surgical technologist extern. Surgical technologist. OR Tech. Scrub tech. Student. Extern. Externship. Surg Tech student. Surg tech extern. Externship. Surg Tech Externship. Surgical Technologist externship. #INDEED
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Virginia Beach General Hospital , located in Virginia Beach, VA, is home to the region's only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.
As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
$32k-37k yearly est. 2d ago
Technical Support Specialist
Hologic 4.4
Remote
All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our award-winning TechnicalSupport team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products.
Think this role is for you?
This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues.
You will be offering technicalsupport to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
Key Outcomes:
Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
Document calls in the CRM system and escalate issues that require further investigation.
Authorize return of customer product for investigation.
Determine replacement of product as warranted.
Potential Growth Opportunities:
Represent TechnicalSupport as specialist for designated product(s).
Act as liaison to other departments within the division concerning issues related to specific product lines.
Serve on product development or support teams. Provide TechnicalSupport team with troubleshooting training and informational updates.
Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams.
Build relationships with partners and distributors.
Writing and reviewing procedures.
Provide guidance and coaching to other TechnicalSupport personnel.
Do you have what it takes?
You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you.
You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
You are comfortable speaking on the phone and have flexibility in your schedule.
We are looking for someone who is eager to start their career in this field and wants to grow within the department.
Additional qualifications:
Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
Experience as a Cytology Prep Technician (desired).
Experience with cytology, RT PCR, molecular, or virology (desired).
Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
$71k-106k yearly Auto-Apply 43d ago
IT Helpdesk Technician
Bird Rock Systems 3.8
San Diego, CA jobs
Why Bird Rock Systems
At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.
What Sets Us Apart:
Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment.
Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.
Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues - we're friends who collaborate, support, and celebrate together.
Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.
Your Opportunity:
At Bird Rock Systems, you're not just an employee - you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.
Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory!
Join us on our journey. Apply today.
Position Summary
We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supportingtechnical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects.
You will support various technical requests from all departments:
Triage and fix technical areas impacting employee productivity.
Provide optimization reports for various IT and IT Security tools.
Act as a technical resource for employee inquiries.
Create and maintain technical documentation.
Main Duties
Install and configure computer hardware, software, systems, phones, mobile devices.
Set up PCs and equipment.
Support business applications.
Monitor and maintain cloud applications including Office 365.
Respond in a timely manner to service issues and requests.
Provide in-person technicalsupport across the company.
Troubleshoot login/permission issues.
Repair and replace equipment as necessary.
Participate in testing new technology.
Complete company and partner training and certification tests.
Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars.
Ensure customer satisfaction in every step of problem resolution.
Track customer issues.
Document diagnostic steps while troubleshooting reported problems.
Conduct research to find correct solutions.
Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness.
Respond to customer inquiries in a timely manner.
What You Bring
Education & Experience
Undergraduate degree, or equivalent, pertaining to IT.
Two years of experience with IT support and IT projects.
General industry knowledge of technology vendors, applications, and trends.
Qualifications & Key Skills
Ability to commit to full-time schedule, as detailed on upon employment
Strong desire to do an excellent job.
Strong passion for technology.
Listens to people with technical needs - identify be sensitive and responsive to technical needs.
Excellent written and verbal communication skills.
Able to express ideas clearly and convey necessary information.
Able to recognize and attend to important details with accuracy and efficiency.
To show us you've read this posting carefully, please answer the following question in your application: You're in a race and you pass the person in second place. What place are you in now?
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to constructively work under deadlines.
Able to think strategically and tactically.
Able to identify areas of risk/concern in area of responsibility.
Ability to apply knowledge, experience, and expertise when addressing issues.
Build solid and effective working relationships with others.
Knowledge and expertise in related areas of responsibility.
Strong organizational and time management skills, driving tasks to completion.
Interest in attending various program events, including social gatherings, career development workshops, and more.
Preferred Skills
IT infrastructure, cybersecurity, or related technical background
Certification - CompTIA, ITF, A+, Network+, Security+, or similar
Location Requirements
Location type: Onsite
Onsite location: San Diego, California, United States
Remote work requirements: N/A
Time Requirements
Schedule: Full time
Employment duration: Temporary to Permanent
Estimated start date: Immediate
Estimated end date: TBD, based on availability, experience, and job performance.
Compensation
Expected Pay: $26.50-$29 Hourly DOE
The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.
$26.5-29 hourly 60d+ ago
IT Helpdesk Technician
Bird Rock Systems 3.8
San Diego, CA jobs
Job DescriptionSalary: $26.50-$29.00 Hourly DOE
IT Helpdesk Technician
Why Bird Rock Systems
At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.
What Sets Us Apart:
Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment.
Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.
Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues we're friends who collaborate, support, and celebrate together.
Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.
Your Opportunity:
At Bird Rock Systems, you're not just an employee you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.
Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory!
Join us on our journey. Apply today.
Position Summary
We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supportingtechnical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects.
You will support various technical requests from all departments:
Triage and fix technical areas impacting employee productivity.
Provide optimization reports for various IT and IT Security tools.
Act as a technical resource for employee inquiries.
Create and maintain technical documentation.
Main Duties
Install and configure computer hardware, software, systems, phones, mobile devices.
Set up PCs and equipment.
Support business applications.
Monitor and maintain cloud applications including Office 365.
Respond in a timely manner to service issues and requests.
Provide in-person technicalsupport across the company.
Troubleshoot login/permission issues.
Repair and replace equipment as necessary.
Participate in testing new technology.
Complete company and partner training and certification tests.
Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars.
Ensure customer satisfaction in every step of problem resolution.
Track customer issues.
Document diagnostic steps while troubleshooting reported problems.
Conduct research to find correct solutions.
Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness.
Respond to customer inquiries in a timely manner.
What You Bring
Education & Experience
Undergraduate degree, or equivalent, pertaining to IT.
Two years of experience with IT support and IT projects.
General industry knowledge of technology vendors, applications, and trends.
Qualifications & Key Skills
Ability to commit to full-time schedule, as detailed on upon employment
Strong desire to do an excellent job.
Strong passion for technology.
Listens to people with technical needs identify be sensitive and responsive to technical needs.
Excellent written and verbal communication skills.
Able to express ideas clearly and convey necessary information.
Able to recognize and attend to important details with accuracy and efficiency.
To show us youve read this posting carefully, please answer the following question in your application: Youre in a race and you pass the person in second place. What place are you in now?
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to constructively work under deadlines.
Able to think strategically and tactically.
Able to identify areas of risk/concern in area of responsibility.
Ability to apply knowledge, experience, and expertise when addressing issues.
Build solid and effective working relationships with others.
Knowledge and expertise in related areas of responsibility.
Strong organizational and time management skills, driving tasks to completion.
Interest in attending various program events, including social gatherings, career development workshops, and more.
Preferred Skills
IT infrastructure, cybersecurity, or related technical background
Certification - CompTIA, ITF, A+, Network+, Security+, or similar
Location Requirements
Location type: Onsite
Onsite location: San Diego, California, United States
Remote work requirements: N/A
Time Requirements
Schedule: Full time
Employment duration: Temporary to Permanent
Estimated start date: Immediate
Estimated end date: TBD, based on availability, experience, and job performance.
Compensation
Expected Pay: $26.50-$29 Hourly DOE
The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, well consider location, experience, and other job-related factors.
$26.5-29 hourly 24d ago
Logistics Technology Support Specialist
Midwest Veterinary Supply, Inc. 4.0
Lakeville, MN jobs
Midwest Veterinary Supply is seeking a full-time Logistics Technology SupportSpecialist for our Lakeville, Minnesota corporate office. This is a remote role, with the ability to spend up to 10% time traveling to our Distribution Center locations and onsite at our Lakeville Corporate location.
Job Summary :
The Logistics Technology SupportSpecialist will support distribution operations by assisting in the design, testing, and implementation of warehouse management system changes. Additionally, the Logistics Technology SupportSpecialist will analyze data and information from many sources to ensure visibility is provided to management in order to make quality business decisions. This role will provide problem resolution leveraging the Jira ticketing system.
Essential Job Functions :
Work with the System Developers, Logistics Management, and other members of the Warehouse Management System maintenance and upgrade team to generate test data and execute specific scenario requests and provide detailed feedback based on results and findings.
Apply analytic methods or tools to understand, predict, or control logistics operations or processes.
Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
Provide guidance, support, training, and feedback to operations staff across all facilities relating to new projects, upgrades, and ongoing maintenance or development.
Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity.
Work with logistics management to identify areas of opportunity to reduce spending and benefit from volume-based discounts.
Work with other departments to gather and assemble relevant data for current projects.
Job Requirements & Qualifications :
Must be able to perform each essential function satisfactorily
A High School Diploma or equivalent (GED) required.
A minimum of two of years of experience in a distribution environment is desired
Ability to read, write and speak English
Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals
Basic computer skills, ability to operate a Windows-based computer and data entry
Good listening and verbal communication skills to include the ability to demonstrate diplomacy and professionalism
Strong organizational skills
Ability to work well with others and independently
The ability make quick decisions based on sound business logic
Ability to work with Corporate office to achieve mutual goals
Ability to remain flexible and open minded
Cognos version 10.2 or greater is beneficial
Strong written and verbal communication skills
Strong organizational skills and the ability to multitask
Must be self-motivated and able to work independently
Strong customer service skills
Mental & Physical Demands :
Attention to detail to assure accuracy
Regular interaction with people, team-player
Daily deadlines may result in a fast pace of work
Potential for stress related to typical problem resolution processes
Acceptant of constructive criticism and feedback
Continuous use of hands for writing and computer keyboard
Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Use of a telephone - listening and speaking
Ability to work at a desk throughout the day
Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises .
Equipment Used :
Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.
Work Environment :
This is a remote position. Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per workweek may be required. Travel may be necessary during project planning, implementation, and post go-live phases.
Salary/Benefits :
We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.
About Us :
Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.
Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.
$32k-60k yearly est. Auto-Apply 6d ago
Wireless Network Technical Support Specialist - Hybrid
Mindray Ds Usa, Inc. 4.4
Mahwah, NJ jobs
Wireless Network TechnicalSupportSpecialist
Mahwah, NJ
The Wireless Network TechnicalSupportSpecialist is responsible for providing technical assistance to Mindray North America (NA) customers, sales, service, and clinical education specialists with regards to Wireless Network Solutions. They will use their knowledge of Wireless Networking Architecture to provide recommendations to R&D on network design and configuration, assist in validating new network hardware and configurations, and create/update installation and configuration instructions and guidelines
The Wireless Network TechnicalSupportSpecialist is expected to function with minimal supervision and to utilize their experience in making decision and providing direction to less experienced TechnicalSupportSpecialists.
Position Specifications:
Essential Functions
Provide day-to-day support for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues
Support wireless infrastructure components, including access points, controllers, switches, and authentication services
Collaborate with network engineering, facilities, and vendors to resolve wireless-related issues
Assist with wireless network deployments, upgrades, and configuration changes
Evaluate customer wireless network design and performance
Troubleshoot and investigate field problems - formulate and/or assist other departments in corrective action
Provide regular and ongoing network product training sessions for internal teams
Create and review technical documents as required
Provide on-site assistance to service force and customers as required in support of Mindray NA products
Support ticket-based incident and problem management workflows
Document all activities and provide timely reports, as required, to management
Represent the Service Department on Project Teams for new and existing products and complete tasks required, e.g., Service Plan Letter, review of product manuals, update management and TechnicalSupport as required.
Knowledge/Educational Requirement
Associate's or Bachelor's degree in Information Technology, Networking, or a related field (or equivalent experience)
Hands-on experience conducting wireless site surveys and RF analysis
Experience with Spectrum Analyzer tools (e.g. Spectrum Expert, Chanalyzer)
2+ years of experience with conducting WLAN enterprise site surveys and network designs
Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security
Experience with wireless troubleshooting tools and survey software (e.g., Ekahau, AirMagnet, NetSpot)
Solid understanding of TCP/IP networking, VLANs, and routing concepts.
Familiarity with enterprise wireless platforms (e.g., Cisco, Aruba, Ruckus, Meraki, or equivalent)
Excellent problem-solving and communication skills
Skills and Abilities
Excellent organizational, written, and verbal communication skills for effective interaction with customers and colleagues
Self-motivated and eager to learn new technologies
Able to work independently and as part of a cross-functional team
Occasional travel may be required.
Work Environment
Standard office environment but may include occasional travel
Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V
$63k-106k yearly est. Auto-Apply 26d ago
Technical Support Specialist, Off Hours
Medical Information Technology, Inc. 4.8
Westwood, MA jobs
The Off-Hours TechnicalSupport team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours TechnicalSupport team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution.
As a member of our TechnicalSupport team, your job would involve:
* Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas
* Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications
* Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting
* Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc.
* Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution
* The position is located in our Lowder Brook (Westwood) or Foxborough locations
* The hours for this position are Monday through Friday, 5:00 PM to 12:00 AM, with one additional hour worked during the week to total 36 hours or four days per week, 4:00 PM to 1:00 AM.
Requirements
* Bachelor's or associate degree with coursework in a computer-related field
* Familiarity with Windows Server and desktop environments
* LAN/WAN and PC maintenance skills
* Experience with database management and architecture
* Flexible and proactive approach to problem-solving
* Exceptional written and verbal communication skills
* Strong analytical and problem-solving skills
* Ability to multitask in a fast-paced environment.
Hiring salary range: $54,000- $66,000 per year. This position includes a 10% shift differential.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
$54k-66k yearly 60d+ ago
IT Support Analyst
Wall Residences 4.1
Madison Heights, VA jobs
Wall Residences provides residential support to individuals ages five through 90+ with a diagnosis of an intellectual disability, mental illness, and/or other developmental disabilities. Our mission is to support people in living meaningful and fulfilling lives through a Person-Centered Practices approach-focusing on what matters most to each individual, including relationships, goals, and community engagement.
Position Overview
We are looking for a full-time, experienced IT Support Analyst to join our tech-savvy team based in Madison Heights, VA, with the option of working from our Richmond, VA office. This position will be hybrid, combining both in-office and remote work. The final schedule (e.g., 3 days in office, 2 days remote) will be determined during the onboarding process.
This role will play a key part in supporting and optimizing Wall Residences' Electronic Health Record (EHR) system, with a focus on:
Documentation workflows
Billing & Reporting processes
Data accuracy and compliance
You'll support system configuration, upgrades, provider support, and help improve overall efficiency and reliability of our EHR and related infrastructure.
Key Responsibilities
Provide day-to-day support for the EHR platform (e.g., Credible)
Troubleshoot system and billing issues and support data imports and reconciliations
Collaborate with IT, billing, and operations teams on workflow improvements
Assist with EHR configuration, upgrades, and training
Provide hardware/software support and manage IT assets
Support data entry, documentation tools, and automation efforts
Participate in special IT projects as needed
Minimum Qualifications
Enthusiastic about IT with a passion for helping others and solving problems
Solid understanding of:
Microsoft Windows
Microsoft Office 365 (Excel, SharePoint, Teams)
General IT infrastructure
Familiarity with:
EHR systems
Billing workflows
Information security
Basic understanding or interest in AI tools and automation (e.g., Microsoft Copilot, ChatGPT)
Strong communication skills and ability to work across teams and with vendors
Ability to manage multiple priorities independently and maintain confidentiality
Willingness to travel locally across Virginia for onsite support
Associate's Degree required (any field)
3-5 years of IT support experience
Must have reliable transportation
Preferred Qualifications
Experience supporting EHR systems
Understanding of HIPAA and healthcare data privacy standards
Familiarity with DBHDS, DMAS, and Human Rights guidelines
Experience with standard operating procedures (SOPs) in IT
Background in community intellectual disability services or person-centered support
Knowledge of how AI tools can support documentation, data review, and automation
Benefits & Work Culture
Wall Residences is a 100% employee-owned company that offers a positive work environment and a competitive benefits package that is designed to promote health and financial security for you and your family. This package includes a company-sponsored health and dental plan, a Health Savings Account (HSA), group and voluntary life insurance, a vision plan, company-paid short- and long-term disability coverage, a 401(k) plan, Employee Stock Ownership Plan (ESOP), an Employee Assistance Program (EAP), education assistance and wireless discounts with Verizon. Employees are also provided with generous time off and holiday schedules.
All employment is subject to reference checks and an acceptable criminal background check.
Wall Residences employees are mandated reporters of abuse and neglect for individuals with disabilities.
Wall Residences is an Equal Opportunity Employer (EOE/M/F/D/V) and a Drug-Free Workplace.
Application Instructions
To be considered, you must submit both a resume and a cover letter. Applications without a cover letter will not move forward in the hiring process.
#IND123
$27k-32k yearly est. Auto-Apply 60d+ ago
IT Support Analyst
Wall Residences Inc. 4.1
Madison Heights, VA jobs
Job Description
Wall Residences provides residential support to individuals ages five through 90+ with a diagnosis of an intellectual disability, mental illness, and/or other developmental disabilities. Our mission is to support people in living meaningful and fulfilling lives through a Person-Centered Practices approach-focusing on what matters most to each individual, including relationships, goals, and community engagement.
Position Overview
We are looking for a full-time, experienced IT Support Analyst to join our tech-savvy team based in Madison Heights, VA, with the option of working from our Richmond, VA office. This position will be hybrid, combining both in-office and remote work. The final schedule (e.g., 3 days in office, 2 days remote) will be determined during the onboarding process.
This role will play a key part in supporting and optimizing Wall Residences' Electronic Health Record (EHR) system, with a focus on:
Documentation workflows
Billing & Reporting processes
Data accuracy and compliance
You'll support system configuration, upgrades, provider support, and help improve overall efficiency and reliability of our EHR and related infrastructure.
Key Responsibilities
Provide day-to-day support for the EHR platform (e.g., Credible)
Troubleshoot system and billing issues and support data imports and reconciliations
Collaborate with IT, billing, and operations teams on workflow improvements
Assist with EHR configuration, upgrades, and training
Provide hardware/software support and manage IT assets
Support data entry, documentation tools, and automation efforts
Participate in special IT projects as needed
Minimum Qualifications
Enthusiastic about IT with a passion for helping others and solving problems
Solid understanding of:
Microsoft Windows
Microsoft Office 365 (Excel, SharePoint, Teams)
General IT infrastructure
Familiarity with:
EHR systems
Billing workflows
Information security
Basic understanding or interest in AI tools and automation (e.g., Microsoft Copilot, ChatGPT)
Strong communication skills and ability to work across teams and with vendors
Ability to manage multiple priorities independently and maintain confidentiality
Willingness to travel locally across Virginia for onsite support
Associate's Degree required (any field)
3-5 years of IT support experience
Must have reliable transportation
Preferred Qualifications
Experience supporting EHR systems
Understanding of HIPAA and healthcare data privacy standards
Familiarity with DBHDS, DMAS, and Human Rights guidelines
Experience with standard operating procedures (SOPs) in IT
Background in community intellectual disability services or person-centered support
Knowledge of how AI tools can support documentation, data review, and automation
Benefits & Work Culture
Wall Residences is a 100% employee-owned company that offers a positive work environment and a competitive benefits package that is designed to promote health and financial security for you and your family. This package includes a company-sponsored health and dental plan, a Health Savings Account (HSA), group and voluntary life insurance, a vision plan, company-paid short- and long-term disability coverage, a 401(k) plan, Employee Stock Ownership Plan (ESOP), an Employee Assistance Program (EAP), education assistance and wireless discounts with Verizon. Employees are also provided with generous time off and holiday schedules.
All employment is subject to reference checks and an acceptable criminal background check.
Wall Residences employees are mandated reporters of abuse and neglect for individuals with disabilities.
Wall Residences is an Equal Opportunity Employer (EOE/M/F/D/V) and a Drug-Free Workplace.
Application Instructions
To be considered, you must submit both a resume and a cover letter. Applications without a cover letter will not move forward in the hiring process.
#IND123
$27k-32k yearly est. 15d ago
Technical Support Specialist, Off Hours
Medical Information Technology 4.8
Fall River, MA jobs
Full-time Description
The Off-Hours TechnicalSupport team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours TechnicalSupport team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution.
As a member of our TechnicalSupport team, your job would involve:
Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas
Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications
Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting
Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc.
Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution
The position is located in our Southcoast (Fall River) location, with certain days allowed in Foxborough
Hours for the position are Tuesday - Friday, 12:00 AM - 9:00 AM
Requirements
Bachelor's or associate degree with coursework in a computer-related field
Familiarity with Windows Server and desktop environments
LAN/WAN and PC maintenance skills
Experience with database management and architecture
Flexible and proactive approach to problem-solving
Exceptional written and verbal communication skills
Strong analytical and problem-solving skills
Ability to multitask in a fast-paced environment.
Hiring salary range: $54,000- $66,000 per year. This position includes a 15% shift differential.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
$54k-66k yearly 60d+ ago
Technical Support Specialist, Off Hours
Medical Information Technology, Inc. 4.8
Fall River, MA jobs
The Off-Hours TechnicalSupport team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours TechnicalSupport team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution.
As a member of our TechnicalSupport team, your job would involve:
* Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas
* Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications
* Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting
* Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc.
* Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution
* The position is located in our Southcoast (Fall River) location, with certain days allowed in Foxborough
* Hours for the position are Tuesday - Friday, 12:00 AM - 9:00 AM
Requirements
* Bachelor's or associate degree with coursework in a computer-related field
* Familiarity with Windows Server and desktop environments
* LAN/WAN and PC maintenance skills
* Experience with database management and architecture
* Flexible and proactive approach to problem-solving
* Exceptional written and verbal communication skills
* Strong analytical and problem-solving skills
* Ability to multitask in a fast-paced environment.
Hiring salary range: $54,000- $66,000 per year. This position includes a 15% shift differential.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
$54k-66k yearly 60d+ ago
Technical Support Specialist, Interoperability
Medical Information Technology 4.8
Canton, MA jobs
Full-time Description
TechnicalSupportSpecialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use to send and receive administrative and clinical data to and from other vendor systems.
As a member of our Client Services team, your job would involve:
Troubleshooting, researching, and solving interface problems and customer issues
Communicating effectively with industry vendors in a wide range of areas
Diagnosing and documenting interface problems and probable causes
Communicating with programming staff to identify, test, and implement solutions
Training new customers on various interface products to ensure project deadlines are met
Keeping up to date on latest industry standards for communicating healthcare information
Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base
Tracking and documenting related milestones in regards to billable projects as part of the project management process.
Requirements
Bachelor's or associate's degree with coursework in a computer programming related field (i.e., Computer Science, Mathematics, Engineering) and/or related military experience preferred
Exceptional written and verbal communication skills
Strong written ability for technical specifications and requirements
Excellent customer service skills
High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels
Strong customer service experience
Industry knowledge of quality programs, reporting, and business metrics preferred
Experience with statistical analysis, data management, or analytics preferred
Experience with data and analytics tools (e.g. SQL, LOGI, Google Analytics etc.) preferred
Self motivated and proven leadership skills in past projects or initiative
Ability to take on multiple projects, conduct webinar training/presentations at the same time and independently recognize areas for further improvement or focus
Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload
Ability to work independently and meet deadlines without reminders
Ability to work with most demanding/complex customers
Strong attention to detail
Ability to multitask in a fast-paced environment
Willingness to learn new industry initiatives
Hiring salary range: $54,000- $66,000 per year.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
$54k-66k yearly 60d+ ago
Technical Support Specialist, Off Hours
Medical Information Technology 4.8
Canton, MI jobs
Full-time Description
The Off-Hours TechnicalSupport team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours TechnicalSupport team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution.
As a member of our TechnicalSupport team, your job would involve:
Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas
Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications
Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting
Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc.
Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution
The position is located in our Lowder Brook (Westwood) or Foxborough locations
The hours for this position are Monday through Friday, 5:00 PM to 12:00 AM, with one additional hour worked during the week to total 36 hours or four days per week, 4:00 PM to 1:00 AM.
Requirements
Bachelor's or associate degree with coursework in a computer-related field
Familiarity with Windows Server and desktop environments
LAN/WAN and PC maintenance skills
Experience with database management and architecture
Flexible and proactive approach to problem-solving
Exceptional written and verbal communication skills
Strong analytical and problem-solving skills
Ability to multitask in a fast-paced environment.
Hiring salary range: $54,000- $66,000 per year. This position includes a 10% shift differential.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.