Mortgage Loan Officer
Loan officer job at VyStar Credit Union
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Mortgage Loan OfficerACCOUNTABILITY STATEMENT
The incumbent is responsible for originating residential first mortgage and equity loans and participates in related business development activities. The incumbent ensures that members receive quality mortgage loan origination servicing in accordance with VyStar mortgage lending policies, practices and procedures. The incumbent counsels members and obtains the information needed to evaluate credit applications.
ESSENTIAL JOB FUNCTIONS
Originates residential mortgage loans and solicits residential first mortgages and equity loans through contacts with realtors, builders, developers and personal referrals. Provide quality service to members and potential members seeking residential mortgage loans.
Interview applicants to develop information concerning their financial needs, desires and earnings to assist in determining whether the loan will be an acceptable credit risk. Obtain and analyze pertinent financial and credit data. Enters data into the point of sale origination software to complete the loan application. Discusses application with member, counsels and answers member questions concerning mortgage loan programs. Requests any additional information required to complete the loan application package prior to submission for processing.
Generally provides the required three day disclosures along with other pertinent mortgage disclosures to the member electronically however, may be required to provide them in paper form should the member decline to accept them electronically. Maintain communication with processor regarding progress of each mortgage loan file and communicate status and information to member.
Acts as main point of contact for information and guidance for member. Documents communication with the member and/or other interested parties in the loan transaction in the mortgage origination software application.
Assists the assigned mortgage loan processor and closer to obtain documentation to ensure a smooth mortgage loan process. Proactively communicates status of loan throughout the loan process.
Makes a concerted effort to attend the mortgage loan closing with the member.
Reviews monthly production reports with the Mortgage Loan Officer Managerto ensure goals are being met.
Cross sells other credit union services.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the processing unit to consistently practice and demonstrate.
Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with corporate defined values and ethics.
Consistently demonstrates VyStar Excellence with providing service to the membership, credit union employees, and third party vendors.
Responsible for understanding mortgage department goals as well as Credit Union goals and pro-actively works toward attainment of those goals.
Identify and make recommendations to department Mortgage Origination Management regarding process improvements, quality service and increased efficiencies within the department.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
• Focus Focus your full attention by carefully listening to and observing client or member.
• Connect Consistently be friendly and approachable. Demonstrate your care.
• Understand Listen empathetically and ask questions (70%/30% rule).
• Counsel Recommend solutions based on your member's needs and objectives.
• Advance Ensure that member's expectations were exceeded.
Verify necessary follow-up actions.
KNOWLEDGE, SKILLS & ABILITIES
The incumbent must have a minimum of two years prior experience in the mortgage industry preferably as a mortgage loan officer or mortgage loan interviewer in a direct member contact capacity with a financial or mortgage lending institution. Incumbent should have a proven production and proven track record in heavy customer contact. Must be self-disciplined and goal oriented worker with a demonstrated ability to work independently. Superior communication skills are required.
Equipment to be used in the daily performance of job duties include mortgage payment calculator, PC, and copy machine is required. Must be able to work independently on a very professional level. Familiarity with conventional, VA, FHA, and equity loan financing as well as the knowledge of all regulations governing mortgage lending is required. Must be well versed in private mortgage insurance and secondary market lending guidelines.
Assuming the above prior experience, an incumbent selected for this position should be fully functional and producing consistently in this position within six months.
EDUCATION
The minimum formal education required is a high school diploma or its equivalent, however a two-year college degree or higher is preferred. The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a Federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures.
The successful candidate for this job must have excellent communication skills and should have the ability to interface effectively with members, realtors, builders and potential clients to ensure smooth work flow and provide efficient service to members while staying abreast of changing policies and procedures. Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Auto-ApplySenior Mortgage Loan Processor
Loan officer job at VyStar Credit Union
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Senior Mortgage Loan ProcessorACCOUNTABILITY STATEMENT
The Senior Mortgage Loan Processor ensures members receive quality mortgage loan service according to VyStar mortgage practices, procedures, and policies. Must stay abreast of conventional and equity mortgage guidelines. Responsible for assisting the member through the mortgage process keeping them informed and moving toward a final loan disposition. Working with loan sales and underwriting as necessary and obtains information needed for underwriting to make a final loan decision. The Senior Mortgage Loan Processor works with the loan closer to ensure the member has a smooth closing experience. The incumbent reports directly to the Mortgage Loan Processing Supervisor and indirectly to the Mortgage Loan Processing Manager.
ESSENTIAL RESPONSIBILITIES
Pipeline Management: Maintain an active mortgage loan pipeline as assigned. Handle various loan types (equity, second, refinance, purchase, VA, FHA, construction, reno to perm).
Member Communication: Keep members informed throughout the process.
Approval Conditions: Clear approval conditions as determined by the underwriter.
Documentation: Prepare and maintain electronic notes on file activity and member contact.
Credit Application Review: Assess credit worthiness in compliance with policies and guidelines.
Verification: Obtain and review documentation for income, employment, and assets.
Ordering Reports: Order and review necessary reports such as credit reports, appraisals, DRIVE report, Fanni Mae Desktop Underwriter, Freddie Mac Loan Product Advisor, title, Flood Certification, and insurance.
Insurance Information: Ensure all pertinent insurance information is documented.
Underwriting Preparation: Prepare and submit files for final underwriting decisions.
Loan Cancellations: Manage tasks related to member-initiated cancellations and underwriter declinations.
Closing Coordination: Work with loan closers to ensure smooth closing experiences.
Compliance: Ensure compliance with state and federal regulations.
Goal Alignment: Understand and work towards department and Credit Union goals.
Adherence to Values: Consistently follow VyStar's core values and Code of Ethics.
Process Improvement: Recommend improvements for service and efficiency to management.
Productivity: Maintain high volume productivity.
Service Level Agreements: Maintain service level agreements as published by Fulfillment management with member communication, file submission, and timing gates.
Training and Meetings: Develop training for Loan Processors and hold weekly team meetings.
Subject Matter Expert: Assist with troubleshooting and escalations.
System Testing: Engage in system testing and modifications.
Procedure Review: Review annual procedures for accuracy.
Team Liaison: Act as Team Liaison in the supervisor's absence.
Mentorship: Mentor mortgage loan processors.
Technical Resource: Provide technical information and guidance to Mortgage Loan Processors.
Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values.
Perform additional duties and responsibilities as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
The incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
Focus- Focus your full attention by carefully listening to and observing internal and external members.
Connect -Consistently be friendly and approachable. Demonstrate your care.
Understand- Listen empathetically and ask questions (70%/30% rule).
Counsel- Recommend solutions based on your member's needs and objectives.
Advance- Ensure that the members' expectations were exceeded.
Verify necessary follow-up actions.
JOB QUALIFICATIONS
EDUCATION
High School Diploma or GED is required.
Additional specialized training or classes in mortgage lending beyond high school is necessary.
Ongoing education through local workshops and conferences is mandatory to stay updated on federal regulations and secondary market standards.
CERTIFICATION
The employee is required to fulfill and uphold all criteria as a registered mortgage loan originator working for a Federally regulated Institution under the Nationwide Mortgage Licensing System and Registry (NMLS).
The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures.
EXPERIENCE
A minimum of four years of experience in a direct mortgage lending and consumer interaction role is required, within the mortgage lending sector.
KNOWLEDGE, SKILLS, & ABILITIES
Familiarity with government, construction/reno to perm, conventional and equity loan financing, along with a comprehensive understanding of all regulations related to mortgage lending, is preferred.
The candidate must possess knowledge and experience in utilizing Microsoft Office applications.
Demonstrates strong written and verbal communication skills, active listening, attention to detail, professionalism, and the ability to collaborate effectively across all levels to support seamless team workflows and member engagement.
The ability to thrive in a fast-paced environment and a proven track record of collaboration with others is also required.
Candidates must be able to work independently at a highly professional level.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Auto-ApplyMortgage Loan Processor
Rockville, MD jobs
About Us Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
Capital Bank is looking for a Mortgage Loan Processor to join our team. The Mortgage Loan Processor works closely with loan originators to process mortgage loans in order to provide a seamless customer experience. The Mortgage Loan Processor's primary function is to ensure the timely and accurate submission of loans to Underwriting.
Position Responsibilities
Gathers and analyzes documentation and other information to take each loan application from once setup to closing
Contacts borrowers and referral sources as an introduction within 3 days (72 hours) of receipt
Reviews all income documentation to ensure that is accurate and supports the guidelines in place for a specific loan product
Reviews product guidelines to make sure that the loan fits and the necessary documentation is obtained, including:
Verify 2 years of continued employment - document any gaps
Review asset documentation
Review credit report
Review appraisal
Review title work
Review hazard insurance
Obtain payoffs on refinances by contacting current mortgage holder
Make sure all documentation is legible
Obtain all required certifications from agent - termite, well, septic, etc. and review upon receipt. Actions as needed.
Monitor daily closing schedule and make sure all loan are scheduled - if not scheduled notify Title Company, Agent and/or Loan Officer and schedule with closing department
Submit loan to underwriting in appropriate file order
Clear all Prior to Closing conditions. - Loans must be “clear to close” at least 48 hours prior to closing
Advise borrower of loan decision and any required conditions
Inputs proper loan information into Encompass so that data and supporting documentation are accurate.
Contacts borrowers to obtain additional documentation as necessary to meet loan guidelines
Follows Processing procedures as designated by Processing Manager
Must meet crucial deadlines such as financing contingencies and closing dates
Works with the MLO and/or LOA regarding missing/requested items
Updates conversation logs in Encompass
Minimum Education & Experience
3-5 years experience in a loan processing role with experience handling loans from start to finish.
Recent experience in the mortgage industry as an assistant, loan processor or loan officer is preferred.
Experience communicating with borrowers regarding lending requirements.
Experience processing conventional, FHA and VA loans.
Experience with Encompass software is required.
Preferred Skills & Qualifications
Strong background in calculating income is preferred.
Proficient in Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
Excellent verbal and written communication skills.
Proven customer service ability is required.
Must have knowledge of lending terminology and the ability to effectively communicate to borrowers.
Knowledge of underwriting would be helpful.
Independent worker that can produce results
Ability to take initiative
Ability to work in a fast-paced environment and deliver accurate results.
Compensation:
Base Salary Range: $25.51 - $35.71 per hour. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
Working Arrangements
100% remote role
We're currently hiring only within our core locations, which include Maryland (MD), District of Columbia (DC), Virginia (VA), Pennsylvania (PA), Delaware (DE), Indiana (IN), Illinois (IL), South Carolina (SC), Florida (FL), and North Carolina (NC).
Why Join Us?
Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, & Equal Opportunity Employer.
Specialist, Loan Set-Up, Wholesale, II
Remote
Come join our amazing team and work Remote !
Responsible for daily input of loan applications submissions from wholesale brokers into internal loan origination system. Perform all duties in accordance with company policies and procedures and all state and federal regulations. The target pay range for this position is $38,000.00 to $50,000.00.
What you'll do:
Receives loan applications submissions from wholesale brokers either by electronic data file or hard copy file.
Enter or verifies information into loan origination system.
Reviews new loan documentation to assure accuracy.
Submits file to Wholesale Account Manager for processing.
Assists departmental support staff when necessary
What you'll need:
Maintains moderate confidential information concerning loan applicants.
Requires some organizational skills and ability to work on several files simultaneously.
Requires some communication with internal office staff
Moderate coordination for various duties required.
Office machines such as computer, copiers, fax machines
Sitting for extended time periods.
Hearing and vision within normal range.
Ability to handle detailed assignments.
Ability to organize and prioritize workload and meet deadlines.
Moderate computer skills and working knowledge of Microsoft Office products
High school diploma or equivalent work experience.
Two to four years loan setup experience
Our Company:
Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ****************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Auto-ApplyMortgage Loan Processor - REMOTE
Remote
Description AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What we're looking for: AmeriSave is currently hiring Loan Processors to join our winning team. We offer advanced technology and support roles that enable our processors to easily manage larger pipelines and earn lucrative bonuses that are paid out every pay period. The ideal candidate has superb customer service skills, is well versed in general mortgage knowledge and guidelines, and loves working in a fast-paced environment. Candidates must be detail oriented with strong written and verbal communication skills.
This is a remote opportunity to work from home. Schedules are Tuesday - Saturday or Sunday - Thursday. Hours are 9am - 6pm EST or 11am - 8pm EST. Remote work applicants may not work from the following states: California
What You'll Do:
Responsible for a pipeline of 40-50 loans per month, both refinances and home equity loans
Review loan application package for completeness and accuracy, reconcile application against system input
Responsible for gathering required documentation from customer and third parties in support of the loan approval decision
Responsible for prompt, professional communication to customers, loan officers & underwriters
Responsible for calculating and analyzing income, assets and liabilities
Utilization of AUSSIE and company procedures
Establish an ongoing relationship by delivering best-in-class customer service
What You'll Need:
Minimum of 2 years recent mortgage loan experience
Must be self-directed, motivated, and comfortable working in an extremely fast paced environment
Must be proficient in Microsoft Office, DU, LP, CRM
Exceptional problem-solving and customer service skills
Detail-oriented and demonstrate excellent decision making skills
Excellent communication skills
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation
The hourly rate for this position is $19 per hour, against commission based on individual performance. Target annual compensation for this position is $60,000 to $120,000.
Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Bonus · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California
AmeriSave Mortgage Corporation's Privacy Policy Statement (“Policy”) can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.
Auto-ApplyMortgage Loan Processor - Remote Opportunity
Decatur, IL jobs
Town and Country Bank is seeking an experienced Mortgage Loan Processor to ensure timely and accurate packaging of all mortgage loan files while providing a high level of customer service. This position may be worked out of one of our branch locations in Illinois or can be remote.
ABOUT US:
At Town and Country our mission is to empower the financial well-being of our communities, one person at a time.
The culture at Town and Country is built on our shared core values - Teamwork, Achievement, Passion and Positive Thinking. Teamwork means we work together to achieve a common purpose. Achievement means we are results-oriented and achieve success by reaching and exceeding our goals. Positive thinking means we exhibit a positive attitude and strive to maintain an upbeat and fun work environment. Passion means we love what we do and understand the importance of our role in relation to the direction and purpose of the organization. We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team.
ESSENTIAL FUNCTIONS AND DUTIES:
· Ensures that applications are processed in a timely and accurate manner.
· Analyzes, verifies and completely develops applicant information to support the underwriting and approval process.
· Generates loan documents using computer software and ensures that all necessary loan disclosures are provided to customers.
· Maintains follow-up on all required documents for loan closings.
· Engages with sales staff regularly to meet customer needs.
· Examines overall loan documentation to determine applicant's qualifications for approval review.
· Reviews Automated Underwriting System Findings (multiple systems used in secondary marketing) to ensure that all requirements have been satisfied prior to loan approval.
· Monitors and reports any deficiencies in loan documentation as required by the pre-closing quality control checklist to ensure continued relationships with all applicable investors.
QUALIFICATIONS:
· Minimum one year experience in mortgage lending processing.
· Knowledge of FHA, VA, USDA, state and federal lending regulations required.
· Excellent verbal and written communication skills.
· Strong knowledge of computers, imaging systems and software programs including Microsoft Word and Excel.
· Exceptional attention to detail, organization and time management skills.
EDUCATION:
· Associate's degree in related field or equivalent experience.
Auto-ApplyJunior Loan Officer
Acworth, GA jobs
Job Description
Are you an outgoing people-person who thrives in a fast-paced work environment? If so, we are looking for you! Our lending team is seeking a junior loan officer to help applicants navigate the home loan process. We offer the training, the technology, and the team support to help you succeed. If you are looking for a lucrative career using your communication and interpersonal relationship-building talents, apply today!
Compensation:
$48,000 yearly
Responsibilities:
Collect financial information in order to prepare the loan file, assist applicants with loan applications, and assess applicants' financial situation and eligibility
Communicate with the senior mortgage loan officer/ MLO to make a recommendation of which mortgage loan products are best suited depending on applicant's financial status
Collaborate with the mortgage lender or mortgage banker, underwriter, loan processor, senior MLO / mortgage loan originator, and realtors on behalf of the applicant as needed to make sure the loan transaction goes through successfully
Generate new business opportunities, get referrals, monitor sales pipeline, and meet sales expectations
Consult with potential loan applicants - answer questions and provide additional information about home loan products to create personal relationships
Qualifications:
Knowledge of guidelines for loan programs and various types of loans such as FHA, commercial loans, VA, etc is an asset, but not required
Past experience with credit unions, lending institutions, real estate, financial services, or related fields is a bonus, but not required
High school diploma or equivalent required; Bachelor's degree is desired
Exceptional communications, sales, relationship, and MS Office skills are necessary
Must be willing to complete training program to obtain NMLS/ MLO/ state license
Must have experience in the mortgage industry with Loan file knowledge
About Company
Our mission is simple: serve with honesty, integrity, and competence.
What sets us apart?
Small enough to move fast.
Experienced enough to get things right the first time.
Supportive enough that you're never alone on an island.
Established relationships with decision-makers - you get answers quickly.
We offer a workplace where your expertise is respected, your work matters, and your ideas help shape how we operate.
Bilingual Loan Consultant
Miami Gardens, FL jobs
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.
In the Role
Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
Requirements:
High School Diploma or GED
Preferred:
Sales, Collections or Customer Service experience
Bilingual - Spanish
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Auto-ApplyLoan Processor IV - Mortgage Lending (HYBRID)
Jacksonville, FL jobs
Charlotte, North Carolina, United States of America **Hours:** 40 **Pay Details:** $24 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Personal & Commercial Banking
**Job Description:**
The Loan Processor IV provides support to the lending areas by reviewing the accuracy of mortgage and consumer loans from conditional approval to closing.
**Please note the locations associated with this posting. Position will be hybrid 4x per week in the near future.**
**Depth & Scope:**
+ Reviews all required documents, such as, borrower documents, D/U & LP findings, title and HOI for submission
+ Orders and follows up on all Third -Party needs. HOI, title, 4506T, payoffs, written verifications, subordinations etc
+ Processes most complex loans such as self-employed income, CEMA, condos and co-ops, Government, Right-Step, Jumbo and Wealth
+ Owns borrower communication on loan file from conditional approval to closing.
+ Reviews all required documents, such as, borrower documents, D/U & LP findings, title and HOI for submission
+ May order or facilitates for ordering responsible for follow up and receipt of HOI, title, 4506T, payoffs, written verifications, subordinations etc
+ Validate all documents required by underwriting are present, accurately indexed and meet the stated underwriter requirements
+ Ensure all data fields required by underwriting are complete
+ Resolve 3rd party conditions on the loan
+ Interact with vendors providing service on the loan transaction, obtain necessary documentation including Home Owners Insurance providers, Title companies, Home Owners Associations
+ Ensure all services required for the loan transaction are ordered timely
+ Document all interactions on the loan transaction
+ May assist in training other Loan Processors
+ Expert system, industry and process knowledge
+ May coach and mento junior processors
+ May assist junior processors in processing loans
+ May pre-underwrite files
+ May function as manager delegate in certain circumstances
+ May serve as a subject matter expert for special projects
**Education & Experience:**
+ High school diploma or GED
+ 5 plus years loan documentation experience
+ Demonstrated knowledge of Bank loan products and policies
+ Demonstrated knowledge of lending software
+ detail-oriented with the ability to multitask
+ Ability to handle heavy workload and meet stringent deadlines
+ Outstanding oral and written communication skills, with ability to interact effectively with all customers, both internal and external
+ Solid knowledge and understanding of states regulations
+ Proficient PC skills
**Preferred Qualifications:**
+ 3-5 years loan processing experience
+ Experience processing Government loans, FHA, VA and USDA
+ Prior experience with Encompass
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Loan Processor IV - Mortgage Lending (HYBRID)
Jacksonville, FL jobs
Hours: 40 Pay Details: $24 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Loan Processor IV provides support to the lending areas by reviewing the accuracy of mortgage and consumer loans from conditional approval to closing.
Please note the locations associated with this posting. Position will be hybrid 4x per week in the near future.
Depth & Scope:
* Reviews all required documents, such as, borrower documents, D/U & LP findings, title and HOI for submission
* Orders and follows up on all Third -Party needs. HOI, title, 4506T, payoffs, written verifications, subordinations etc
* Processes most complex loans such as self-employed income, CEMA, condos and co-ops, Government, Right-Step, Jumbo and Wealth
* Owns borrower communication on loan file from conditional approval to closing.
* Reviews all required documents, such as, borrower documents, D/U & LP findings, title and HOI for submission
* May order or facilitates for ordering responsible for follow up and receipt of HOI, title, 4506T, payoffs, written verifications, subordinations etc
* Validate all documents required by underwriting are present, accurately indexed and meet the stated underwriter requirements
* Ensure all data fields required by underwriting are complete
* Resolve 3rd party conditions on the loan
* Interact with vendors providing service on the loan transaction, obtain necessary documentation including Home Owners Insurance providers, Title companies, Home Owners Associations
* Ensure all services required for the loan transaction are ordered timely
* Document all interactions on the loan transaction
* May assist in training other Loan Processors
* Expert system, industry and process knowledge
* May coach and mento junior processors
* May assist junior processors in processing loans
* May pre-underwrite files
* May function as manager delegate in certain circumstances
* May serve as a subject matter expert for special projects
Education & Experience:
* High school diploma or GED
* 5 plus years loan documentation experience
* Demonstrated knowledge of Bank loan products and policies
* Demonstrated knowledge of lending software
* detail-oriented with the ability to multitask
* Ability to handle heavy workload and meet stringent deadlines
* Outstanding oral and written communication skills, with ability to interact effectively with all customers, both internal and external
* Solid knowledge and understanding of states regulations
* Proficient PC skills
Preferred Qualifications:
* 3-5 years loan processing experience
* Experience processing Government loans, FHA, VA and USDA
* Prior experience with Encompass
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Auto-ApplyMortgage Loan Processor-Closer
Miramar, FL jobs
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. The Mortgage Loan Processor is responsible for processing and closing first mortgage and HE/HELOC Loan files. This includes gathering all of the information necessary to submit the file to underwriting, clearing conditions and performing closing and funding tasks. This individual must have a working knowledge of the requirements as directed by Tropical Financial, government agencies and private investors to process and close first mortgage and HE/HELOC loan files. Additionally, the responsibilities include the review of the credit file (credit reports, income, tax returns, financial statements, etc.), the review of the appraisal, title, and inspection reports.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
* Provide service that meets the Service Standards defined by Tropical Financial Credit Union; annual goals are established through the Performance Management Process.
* Works independently and manages Mortgage pipeline to ensure deadlines and production goals are met as defined in the individual's performance appraisal where applicable.
* Processes first mortgage applications from the opening of the file to submission for final underwriting, and through closing, ensuring that the file is complete and accurate and that the file complies with the secondary market, government and investor guidelines. Uses analytical ability and judgment to determine the acceptability of the information and documentation.
* Processes HE/HELOC loan applications from the opening of the file to Closing. Ensures that file meets all TFCU policies and regulatory requirements. Uses analytical ability and judgment to determine the acceptability of the information and documentation.
* Ensures all underwriting and closing conditions as outlined by the underwriter or documentation is obtained and in compliance to secondary market and TFCU requirements.
* Performs final verification processes regarding credit and employment on first mortgage loans. Compares the information received to the application as a final UW review.
* Clears the loan in the LOS system making sure that changes do not affect the salability of the file or the UW commitment. Follows secondary market requirements and take appropriate actions if changes impact original lending decision.
* Coordinates with the title company/Closing agent for the receipt of all closing fees and documents for the preparation of disclosures.
* Prepares the Closing Disclosure within the timeframes as outlined by the TRID regulation for first mortgage. Updates the fields in Encompass as required to produce a compliant document.
* Funds the loans by performing the applicable wire transfer transactions for first mortgage loans. For HELOC and home equity loans, books the loan in the core system and issues checks as required.
* Reviews appraisals, title searches, and insurance coverage to ensure compliance with Tropical Financial, agency and investor requirements
* Communicates with members and outside companies, as needed, to keep them abreast of the filing process and documentation requirements.
* After performing an analysis, considering alternatives and assessing the risk of action or nonaction, takes appropriate steps when problems are encountered.
* Inputs application data required for HMDA reporting submission ensuring that the data is within compliance standards.
* BSA Compliance: every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
* In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and Compliance Departments.
* This position may be subject to SAFE Act Registration Requirements. Under the SAFE Act requirements, all applicants for employment who will be engaged in and perform duties as a "residential loan mortgage originator "(as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Credit Union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Qualifications: An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Knowledge of Credit Union or banking related products and services preferred.
* Proven organizational, critical thinking and analytical skills, and display the ability to analyze financial data related to the members.
* Excellent interpersonal and communication skills and display a strong ability to multi-task and adapt in a face paced environment.
* Participate in teamwork, as well as, the willingness and ability to learn new tasks and duties within a changing and work in a high volume, fast-paced work environment.
* Must possess above average time management, problem-solving and prioritization skills
* Display a high degree of motivation, initiative, collaboration and actively interact and be an engaged team player
* Strong technical abilities to learn and effectively process on mortgage and member databases, interact and communicate with enterprise communication systems, e.g., phone calls, messaging, email, text, chat, etc.
* Attention to Detail to read and interpret documents such as policy, procedure manuals and job-aides and provide recommendations for improvement when necessary.
* Ability to apply math principles to transactions, and any other related activity.
* Ability to work independently, display initiative and flexibility, with work with minimal supervision and meet deadlines in an organized and timely fashion.
* Ability to ensure minimal to no errors are made while handling their job functions and mitigate fraud and adhere closely to security standards of operation.
* Exhibit high degree of professionalism and confidentiality in handling and accessing to sensitive information.
* May participate in a project for the sake of continuous improvement.
* Must have working knowledge of computers, strong administrative and operational skills and must have practical knowledge of MS Office, Outlook, Excel and Word.
Education and/or Experience
* Minimum three years or more of experience
* High school diploma or GED
* Prior first mortgage processing, closing or underwriting experience preferred
* Knowledge of title insurance, settlement, and appraisals preferred
* Working knowledge of agency, government and private investor guidelines and requirements.
* Working Knowledge of Encompass LOS System for mortgages.
* Must be able to work independently and take action as needed to complete the loan files
* Must be able to decide which program a member will qualify for
* Must review the acceptability of income and legal documents
* Must be able to effectively maintain a mortgage pipeline and meet turnaround time standards
* Must be able to adjust to sudden changes in production numbers as dictated by the market
* Must be able to adapt to market, regulatory, agency and investor requirement changes
Physical Demands: The physical demands described here are representative of those that must be met by an employee to be a success as they perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mortgage Loan Specialist (Processor/Closer)
Rockledge, FL jobs
Job Description
Mortgage Loan Specialist
This is a Temp to Permanent role
The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community,” by delivering outstanding service to both internal and external members. In addition, the Mortgage Loan Specialist is responsible for processing and ensuring the proper verification of mortgage loan applications, along with preparing underwritten loans for closing in accordance with CCU policies and procedures. Develops and maintains monthly statistical departmental reports. The incumbent must maintain a thorough knowledge of credit union mortgage loan policy, interest rates, and required documents and disclosures to ensure compliance with current regulations. Develops an ongoing relationship with the mortgage department team, including underwriters, originators, and servicers, as well as the branch member service lenders. This individual assists the VP of Mortgages and the Mortgage Operations Manager with the development and maintenance of the mortgage procedures, manuals, and job aids.
Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.
ESSENTIAL DUTIES
1) Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
2) Delivers service to both internal and external members that is in alignment with the credit union's Service Promises and meets all established service goals.
3) Abides by CCU's Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual's needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
4) Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
5) Performs file maintenance on accounts, including quality control audits, imaging, and filing; enters new member information, member profiles, employment information, loan data, and any other pertinent member information into the mortgage origination and servicing system.
6) Administers loan application packages, establishes relevant files, and obtains pertinent information or reports as required. Ensures loan activities are completed in a timely fashion and conform to the established policies and practices of the credit union. Understands and follows the established mortgage department configuration procedures and guidelines.
7) Achieve Monthly processing targets of 10 files and maintain an average submit to processing to clear to close turnaround of 21 days.
8) Maintain accuracy
9) Processes loan application packages, including:
a) Receives files from the Loan originators' pre-disclosure. The processor updates the e-folder with property information and verifies the loan estimate pages. The processor begins the processing phase by ordering necessary items such as appraisals, titles, surveys, verifications, and any other items required for loan approval, and conducts regular follow-up with outside sources regarding outstanding documents.
b) Leverage Encompass to automate disclosures and track milestone progress by maintaining accurate milestone progress. Responsible for verifying application data to ensure it is accurate, including product type and amount of mortgage, borrower assets, liabilities, and length of employment.
c) Recommends that loans not meeting minimum standards be denied.
d) Communicates underwriting requirements to the members and obtains the necessary documentation to meet this requirement according to Community Credit Union.
e) Obtains a copy of the current homeowner's insurance and flood insurance (if applicable) and makes sure the mortgagee clause is in favor of the credit union.
f) Follows up on vendor orders such as appraisals and flood certifications, and verifications to prepare the file for underwriting.
g) Reviews appraisal and determines if guidelines were met.
h) Reviews survey for legal description accuracy.
10) Processes loan closing packages, including:
i) Once the loan file is Final Approved/Cleared to Close, the Specialist will communicate with the Title Company/Settlement agent to balance all fees and prepare a preliminary closing disclosure to be provided to the member.
j) Responsible for verifying all fees are accurate and within regulatory compliance standards, as well as verifying all closing conditions are met.
k) Responsible for sending final loan closing packages to settlement, as well as retrieving signed closing packages from the settlement agent, prior to funding.
l) Coordinates a scheduled closing date/time with the member and settlement agent.
m) Responsible for sending Wires to the Title Company for loan fundings.
n) Reviews all final closing docs for required signatures and works with the post-closer and Quality control team to ensure all post-closing docs & requirements are met.
o) Coordinate and troubleshoot e-closing sessions, ensuring member comfort with the digital experience
11) Responds to the Mortgage department team's inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact with the realtor, title company, and members; investigates and corrects errors and resolves problems or other issues. Develops and maintains an ongoing relationship with mortgage underwriters and the mortgage department to sustain a positive and professional relationship.
12) Assists with telephone support by responding to member inquiries and problems in a professional, timely manner. Help members utilize electronic delivery channels for convenience. Provides payoffs when requested.
13) Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations.
14) Establishes proper identification of members to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to loan accounts and processes according to policy and procedure.
15) Maintains ongoing communication with the supervisor, informing individuals of all pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility.
16) Maintains files, copies, and faxes documents, and orders and distributes supplies.
17) Communicate with members, loan officers, and all the parties involved in a transaction to provide status and set accurate and realistic expectations from submission to close.
18) Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
19) Monitor and escalate appraisal, title, and flood-certification vendors to meet SLA and maintain service quality
20) Participate in regular process improvement sessions to streamline workflows and reduce turn times
21) Communicate to the team any regulatory changes. Notify the team of any material changes in the loan at any milestone that could affect the approval or make the loan unsaleable.
Performs all other duties as assigned and works on special projects as assigned.
ENVIRONMENT AND PHYSICAL ACTIVITY
The environment for this position is an open office “cubicle” setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.
MENTAL DEMANDS
The incumbent in this position must be able to read documents or instruments, perform detailed work, and solve problems; possess excellent member contact and verbal and written communication skills; have strong math and analytical reasoning skills; and have the ability to effectively handle stress, multiple concurrent tasks, and constant interruptions.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
• High school diploma or general education degree (GED); three (3) to five (5) years' related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of mortgage department experience in a financial institution or mortgage office. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.
• Intermediate knowledge of related state and federal compliance regulations and operational policies. The incumbent must possess a thorough knowledge of TRID guidelines and disclosure delivery times.
• Ability to perform simple mathematics calculations, including fractions, percentages, multiplication, and division; use of ten-key and keyboard by touch is required.
• Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.
• Must possess strong attention to detail skills. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees.
• Good organizational and time management skills, with the ability to multitask, the ability to work with general supervision while performing duties, and be a strong collaborator.
• Encompass knowledge is preferred.
• Willingness to learn and cross-train in all the areas within the mortgage department to be able to assist and cover if needed. Once fully trained, be willing to serve as a subject matter resource for newer team members.
The incumbent must be able to perform in this position safely, without endangering the health or safety of the individual or others.
Associate Mortgage Loan Specialist
Sanford, FL jobs
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process.
Duties
Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner.
Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
Seek guidance for complex lending situations and approval authority from an MLS or above.
Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
Assist membership with servicing of existing mortgage and home equity loans.
Follow up with prequalified applicants and on other leads in a timely and effective manner.
Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term and market conditions.
Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation.
Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
Educate members on available services and make referrals for other Credit Union products and services based on their needs.
Ensure well documented, easy to review loan application history notes within the Loan Origination System.
Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice.
Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume.
Consumer unsecured lending as assigned.
Answer phone and perform other clerical duties as needed.
Complete additional tasks as assigned by management.
Participate in additional training and continuing education to enhance knowledge of mortgage originations.
Requirements
Must have high school diploma or GED equivalent.
Preferred - bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Attend Excel and Elevate - New Employee Training (E&E).
Real Estate Lending Program (RELP) completed within 6 months.
The following 10 Core Modules will be completed after E&E and subsequent training sessions:
Checking Accounts
Member Eligibility
Money Market Share Accounts
SECU Policies Overview
Share Accounts
Lending Overview
NCUA Coverage
Cooperative Principles
Online Services
We Are SECU!
Additional Modules Required:
SECU's Member-Facing Websites
Branch Security Measures
Account Titling & Designations
Funds Transfer
Member Identification
Check Acceptance
MARGO Platform
Account and Profile Maintenance
Advances
Safe Deposit Boxes
Previous SECU and/or lending experience preferred.
Minimum tier one lending limits assigned at this level.
Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items:
Notaries
Safe deposit box entrance
Opening and closing of the branch
Front desk duties
Other dual control assistance as needed.
Approving Wires and Cashier's Checks
Must possess the highest level of integrity and objectivity.
Must possess excellent communication skills, both verbal and written.
Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
Must have strong networking and relationship development skills.
Meets compliance and regulatory standards.
Makes lending decisions consistent with SECU loan policies.
Has or is eligible to be registered as an active MLO with the NMLS.
Must be organized and meticulous.
Must be willing to engage in ongoing training and professional development.
Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
Has completed all required quarterly training courses & other training assigned by management.
Consistently demonstrates SECU's Core Values.
Recommendation of VP/SVP for advancement to this level.
Must be able to speak and write English fluently.
Must understand and be dedicated to the Credit Union philosophy and work ethic.
Must adhere to the work schedule and attendance policies established by the Credit Union.
Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment.
Job Environment
Office setting with physical proximity to other employees and members.
Some background noise from other employees, copy machine, and telephone.
Some local travel may be required.
Physical Demands
Must be able to comprehend and carry out job requirements.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Answer and operate a telephone.
Lift up to 10-15 lbs.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Auto-ApplyLoan File Management Post Closing Specialist I
Blairsville, GA jobs
United Community is looking for Loan File Management Post-Closing Specialist I o join our team. In this role, you will be responsible for reviewing critical loan documents for accuracy, ensuring all required signatures and notaries are present, and sending security instruments for recording with the appropriate governmental agencies. This position plays a key role in maintaining compliance and securing the bank's lien position.
What You'll Do
* Review loan packages for completeness and accuracy, ensuring compliance with bank, regulatory, and investor guidelines.
* Log and track loan packages received from branches in the department's database.
* Identify and document deficiencies in the bank's core system.
* Prepare and send security instruments for recording via mail or e-recording.
* Upload trailing documents and correspondence to the imaging system.
* Provide exceptional customer service by responding promptly and accurately to inquiries.
* Participate in compliance training and adhere to corporate policies and procedures.
* Maintain professionalism and demonstrate strong organizational and time management skills.
Requirements For Success
* Minimum of 1 year of experience in a Loan Operations or branch environment.
* Experience in document preparation or review preferred.
* Basic knowledge of commercial and/or retail loan documentation requirements, including collateral perfection.
* Familiarity with federal and state banking regulations.
* Proficiency in Microsoft Outlook, Word, and Excel.
* Strong verbal and written communication skills.
* Ability to think critically and solve problems with guidance.
Conditions of Employment
* Must be able to pass a background & credit check
* This is a full-time position
FLSA Status:
* Non-exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $34,102.00 - USD $49,382.00 /Yr.
Mortgage Loan Funding Specialist (Mortgage Warehouse Division)
Atlanta, GA jobs
Title: Mortgage Loan Funding Specialist
Department: GBC Funding
Reports To: Funding Operations Manager
FLSA Status: Non-Exempt
Hours: 8:00AM- 5:00PM or 8:30AM - 5:30PM
Summary:
Responsible for verifying wiring instructions for each warehouse funding request, maintaining the WLS database, and reviewing and processing incoming Purchase Requests for warehouse loan fundings. This role ensures compliance, accuracy, and timely execution of funding operations.
Responsibilities:
Ensure accuracy and thoroughness of each mortgage warehouse funding request
Verify wiring instructions for each warehouse funding request
Process approval requests from lenders in a timely manner
Review and process incoming Purchase Requests for warehouse loan fundings
Complete 30-40 funding reviews per day (volume-dependent)
Review requests for additional funds and respond with Fed Reference Number
Ensure next-day submissions are completed before end of day
Collaborate with lenders to resolve issues related to funding requests
Requirements
At least 2 years of mortgage warehouse funding experience is preferred. Equivalent residential mortgage industry is required.
Strong attention to detail especially around verification of documentation.
Process-oriented with the ability to handle a high-volume of tasks with accuracy.
Ability to work in a fast-paced environment while meeting deadlines.
Has a can-do attitude and takes initiative to learn and master key processes.
A team player willing to assist others and contribute to the success of the group.
AAP/EEO Statement: Equal Opportunity/Affirmative Action Employer Veterans/Disabled.
Home Loan Specialist II
Tampa, FL jobs
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U.
S.
mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture.
Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD).
As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
The Home Loan Specialist will: Perform complex data and document validation Troubleshoot third party orders (title, appraisal, hazard, flood cert, credit, etc.
) Handle more complex calls, emails or chat sessions Complete appraisal eligibility tasks Evaluate loan applications for compliance with product guidelines Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Associate's degree or equivalent work experience 3+ years of relevant work experience Proficiency in Microsoft Office Financial Services and, if possible, mortgage industry experience preferred General understanding of applicable Federal, State and Local regulations Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home.
Our vision is to be the most trusted partner for home.
Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered.
Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: *********************
page.
link/benefits For residents with state required benefit information, additional information can be found at: ************
pennymac.
com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $40,000 - $60,000 Work Model OFFICE
Auto-ApplySenior Mortgage Loan Processor
Fort Lauderdale, FL jobs
Job Description
Americas Mortgage Professionals is seeking a Senior Mortgage Loan Processor to join our dynamic and growing team in Fort Lauderdale.
As a key player in the loan process, you will assist borrowers in their journey toward homeownership by precisely managing each mortgage loan file from disclosure to clear-to-close. You will ensure timely and accurate management of loan documentation, verification of borrower information, and maintain open communication with all parties involved - delivering a seamless mortgage process and exceptional customer service.
In addition to a competitive salary and bonus opportunities, we offer a comprehensive benefits package that includes medical, dental, vision, and other supplemental insurance options.
This is an in-office position, but we are open to the position being remote for the right fit.
Benefits:
Full health, dental, and vision insurance
Paid time off (PTO)
401(k) with company match
Compensation:
$75,000 plus bonus
Responsibilities:
Loan Processing: Oversee the full-cycle processing of mortgage loan applications, ensuring all documentation is accurate, complete, and compliant with current regulations.
Documentation Verification: Order and review essential documents, including Verifications of Employment, Insurance, Payoffs, Tax Transcripts, Credit Supplements, Condo Questionnaires, Subordination Requests, and Title Work.
Communication: Maintain consistent communication with borrowers, loan officers, underwriters, and team members to provide updates and ensure a smooth, transparent loan process.
Pipeline Management: Effectively manage a disciplined daily pipeline of 20-25 loans, ensuring each file advances efficiently through all stages of the loan cycle and achieves clear-to-close within target timelines.
Compliance: Ensure every loan meets company policies, investor guidelines, and regulatory requirements with zero missed TRID or documentation errors.
Problem Solving: Proactively identify and resolve issues or discrepancies early, presenting solutions instead of delays.
Customer Service: Deliver top-tier customer service by guiding borrowers through the loan process with calm urgency, professionalism, and care.
Process Improvement: Continuously seek opportunities to streamline workflows and enhance both operational efficiency and customer experience.
Qualifications:
Experience: Proven background as a senior mortgage loan processor.
Knowledge: Strong understanding of FHA, VA, Conventional, and Non-QM loan products, along with investor guidelines and processing procedures.
Attention to Detail: Ability to thoroughly review and verify documentation for accuracy and completeness.
Organization: Highly organized and efficient, with excellent time management and the ability to manage multiple priorities and deadlines.
Communication: Clear, professional communicator who keeps all stakeholders informed without chaos or delay.
Problem-Solving: Skilled at identifying potential issues early and driving solutions calmly and efficiently.
Technology: Proficient in Calyx Point or comparable LOS and investor portals (UWM, Newrez, PennyMac, etc.).
About Company
At Americas Mortgage Professionals, our mission is simple:
Achieve Maximum Potential - A Mindset, A Mission, A Purpose.
We start every day with this belief, and we're looking for team members who share it.
When you join AMP, you're not just filling a role - you're stepping into a proven system that lets you do what you do best. You'll work directly with our top-producing LO, supported by an experienced processor, and backed by leadership that is committed to your growth.
If you're excited to be part of a team that values excellence, builds lasting relationships, and helps both clients and Realtor partners shine - we want to hear from you. Apply today, and let's explore how your next big career move starts here at AMP.
Loan Specialist
Lawrenceville, GA jobs
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!
Job Intro
The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
* Regional offers competitive pay! We do our best to show that we value our team members!
* You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
* You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
* All full-time team members have access to our medical, dental, vision and 401(k) benefits!
Duties and responsibilities
* Provide exceptional service to all customers.
* Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
* Maintain office cash with accuracy and proper security.
* Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
* Minimize delinquent debt through calling customers and collecting on past-due accounts.
* Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
* Transport money and deposits to and from bank.
* Other duties as assigned by leadership.
Minimum Qualifications
* High School Diploma or Equivalent.
* Prior customer service experience in either a sales/retail environment or cash management environment.
* Must pass drug screen, criminal and credit background checks.
* Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
* Demonstrated passion for customer service.
* Excellent written and verbal communication skills.
* Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
* Thrives in a pay for performance atmosphere.
* Proven ability to multi-task.
* High degree of integrity.
* Sales mentality.
* Adaptable to an ever-changing environment.
Working conditions
This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
Loan Specialist
Kennesaw, GA jobs
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!
Job Intro
The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
Regional offers competitive pay! We do our best to show that we value our team members!
You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
All full-time team members have access to our medical, dental, vision and 401(k) benefits!
Duties and responsibilities
Provide exceptional service to all customers.
Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
Maintain office cash with accuracy and proper security.
Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
Minimize delinquent debt through calling customers and collecting on past-due accounts.
Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
Transport money and deposits to and from bank.
Other duties as assigned by leadership.
Minimum Qualifications
High School Diploma or Equivalent.
Prior customer service experience in either a sales/retail environment or cash management environment.
Must pass drug screen, criminal and credit background checks.
Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
Thrives in a pay for performance atmosphere.
Proven ability to multi-task.
High degree of integrity.
Sales mentality.
Adaptable to an ever-changing environment.
Working conditions
This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
Auto-ApplyLoan Specialist
Kennesaw, GA jobs
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!
Job Intro
The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
* Regional offers competitive pay! We do our best to show that we value our team members!
* You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
* You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
* All full-time team members have access to our medical, dental, vision and 401(k) benefits!
Duties and responsibilities
* Provide exceptional service to all customers.
* Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
* Maintain office cash with accuracy and proper security.
* Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
* Minimize delinquent debt through calling customers and collecting on past-due accounts.
* Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
* Transport money and deposits to and from bank.
* Other duties as assigned by leadership.
Minimum Qualifications
* High School Diploma or Equivalent.
* Prior customer service experience in either a sales/retail environment or cash management environment.
* Must pass drug screen, criminal and credit background checks.
* Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
* Demonstrated passion for customer service.
* Excellent written and verbal communication skills.
* Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
* Thrives in a pay for performance atmosphere.
* Proven ability to multi-task.
* High degree of integrity.
* Sales mentality.
* Adaptable to an ever-changing environment.
Working conditions
This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.