Customer Experience Manager jobs at W.W.Williams - 28 jobs

Berkeys Plumbing, A/C & Electrical 📍 Southlake, TX | On-site | Full-Time 8am-5pm M-TH, availability for remote work on Fridays At Berkeys, we've been serving Texas homeowners since 1975 - and we're still growing. We're looking for a Customer Service Supervisor who thrives in a fast-paced call center environment and knows how to lead with accountability, empathy, and data. If you're passionate about coaching teams, improving customer experience, and turning metrics into meaningful results - this could be your next step. 💼 What You'll Do As a Customer Service Supervisor, you'll support and lead our Customer Service Representatives (CSRs) while partnering closely with the Call Center Manager to ensure exceptional service and performance. Key responsibilities include: Coach, mentor, and support CSRs to meet performance and quality standards Monitor call quality, customer interactions, and adherence to procedures Analyze call center metrics and provide reporting and insights Assist with training, onboarding, and ongoing development Support scheduling, on-call rotations, and coverage needs Help identify process improvements that enhance efficiency and customer experience Ensure professionalism, accuracy, and courtesy on every customer interaction Lead by example and reinforce Berkeys' values of Care, Growth, and Trust 🧠 What We're Looking For High school diploma or GED required 5+ years of call center experience (supervisory experience preferred) Strong coaching, communication, and conflict-resolution skills Comfortable analyzing data and using performance metrics Proficient in Microsoft Word & Excel Ability to multitask, stay organized, and remain calm under pressure A hands-on leader who enjoys supporting teams on the floor ⭐ Why Join Berkeys? Established, growing company with a strong reputation Supportive leadership and team-oriented culture Opportunity to make a real impact on customer experience Stability, structure, and room to grow within the organization 🏢 Work Environment & Schedule On-site call center environment Moderate noise level typical of a customer service office Schedule flexiblity required for rotational on call schedule Ready to Lead? If you're driven, people-focused, and ready to take ownership of a customer service team, we'd love to hear from you. 👉 Apply today and help shape the customer experience at Berkeys. Compensation: $22-24/hour + Bonus Plan Responsibilities What Will I Do? Successfully handle high volume inbound customer service calls Collecting and reporting call center analytics and analyzing variances Responsible for supporting and assisting the Customer Service Manager in the areas of: coaching and conflict resolution, innovation, employee engagement and process improvement. Help create and document SOP's and training materials Hands-on involvement in all aspects of customer service Strong analytical and communication skills Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Maintains accuracy of data and data integrity as it relates to call center and dispatch Monitors incoming calls and abandoned call rate daily Listen to calls and compares call behaviors to predetermined call grading criteria Quickly analyzes account history and provides accurate information to assist in one-call resolution Meet individual and team performance standards while maintaining good attendance and dependability Demonstrates courtesy and professionalism on all calls to ensure a positive customer experience Strong customer service orientation with active listening skills and a high attention to detail Assist with daily tracking reports and quality assurance reviews Models and promotes Berkey's core values Care, Growth, and Trust Other reporting as determined by the Customer Service Manager Qualifications EDUCATION, EXPERIENCE, and TRAINING: • Proficiency with mathematics, simple formulas and calculations required. • Minimum High School Graduate/GED Equivalent. • Intermediate skills in Microsoft Windows, including Word and Excel. • Five (5) years' experience working with Call Center phone systems, preferred. • Prior Supervisory experience is preferred COMPUTER SKILLS: • Intermediate skills in Microsoft Windows, including Word and Excel Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Company Cox Communications, Inc. Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This is a remote opportunity. You must live within 75 miles of Wichita, KS. Training Begins on 2/16/2026 Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable connection that happens between a customer and an associate who truly "gets" their needs. It's that contagious "I wanna keep coming back" connection that we aspire to make as commonplace as hipster podcasts. We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we're on your frequency, then keep reading. What You'll Do You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You'll also provide world-class service by assessing customers' needs, suggesting products & services, adjusting billing, and arranging product solutions. And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. What's In It For You? * Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be. * There's no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. * Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities within the Cox family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to make an impact. * While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home. * For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. Who You Are You're as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. You're confident in your ability to troubleshoot technical issues and upsell when the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Minimum Qualifications: * You must within 75 miles of Wichita, KS. Working remotely could change at the discretion of the company. * High school diploma, GED, or relevant work experience * 6 months experience providing customer service or selling products and services * You must have high-speed internet connection available in your home Preferred: * 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues * 6+ months of experience working in a position that requires meeting sales goals * Keen aptitude for helping customers and a customer experience focus * 1-2 years of work experience in a customer service role, not necessarily specific to call centers * Enthusiastic and personable, with the ability to adapt and thrive in constant change * Previous telecommunications experience Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: Automotive Vehicle Title Experience Required***** Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN. Must live in one of the following states: Indiana and Ohio. This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions. Job Responsibilities: Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc. Maintain and oversee sale day process and flow according to company policies. Develop and implement training methods to ensure all employees have essential job skills. Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow. Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals. Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services. Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request. Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies. Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations. Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers. Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction. Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments. Ensure that all customer payments are processed on day of receipt for timely deposit. Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports. Ensure all cash receipts are handled in accordance with IRS 8300 procedures. Administer and supervise all title processing for operating location transactions. Assist customers and employees in solving sales related issues. Actively work with other departments to create strong relationships and increase efficiencies. Supervise dealer registration office and title office as needed to ensure quality service to customers. Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. Perform other duties as assigned. Qualifications: Equivalent combination of education and work-related experience High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ Master's Degree and 5 years of relevant experience in related field. ~OR~ Ph.D and 2 years of relevant experience in related field. Automotive Title experience. 3- 5 years of office management or supervisory experience. Ability to Travel Must have Vehicle Title Experience Client Servicing Customer Service Focus Effective communication and interaction skills. Effective management, customer service, and organizational skills. Comprehensive knowledge of title & DMV laws and regulations. Experienced computer and software knowledge essential, including AS400. Ability to handle multiple tasks at one time. Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software. Preferred: Certified Notary Prior Auction experience Work Environment: Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description General Responsibilities: The CCS will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCS, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. The CCS will provide responsive, timely telephone, chat and email support. The CCS shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). The CCS will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally, less than 2 years of experience Preferred: Minimum of 2 years of Call center and/or client interfacing experience Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context, Experience working in a contact center metrics driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description General Responsibilities: The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally, less than 2 years of experience Preferred: Minimum of 2 years of Call center and/or client interfacing experience Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context, Experience working in a contact center metrics driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Schedule - must have flexibility to work evenings, weekends, holidays as required Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The CCS will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCS, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. The CCS will provide responsive, timely telephone, chat and email support. The CCS shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). The CCS will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally, less than 2 years of experience Preferred: Minimum of 2 years of Call center and/or client interfacing experience Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context, Experience working in a contact center metrics driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description General Responsibilities: The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally, less than 2 years of experience Preferred: Minimum of 2 years of Call center and/or client interfacing experience Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context, Experience working in a contact center metrics driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Schedule - must have flexibility to work evenings, weekends, holidays as required Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Day Compensation Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ. Key Responsibilities: Proficient in all knowledge base requirements. Manage high volume of inbound calls, emails and SMS. Identify client needs, research issue and provide solutions and/or alternatives. Meet and/or exceed quality guidelines and key performance criteria. Work across the organization as needed to resolve client requests. Effectively communicate how to use any of our customer facing tools. Perform other task and duties as requested by management. Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data. Skills: Excellent oral and written communications skills, particularly in a phone, email or chat context. Attention to detail and follow-through. Demonstrated ability to adapt in a changing environment. Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment. Demonstrated experience being a customer-focused, service-oriented professional. Qualifications: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field Preferred: Working knowledge and proficiency with Microsoft Office products. Must have flexibility to work evenings, weekends, holidays as required. Ability to handle multiple projects/tasks at a time. Servant team member with ability to build strong trusted relationships. Work Environment: Remote position with 2 days in office Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Technical Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6405 Metcalf Ave Bldg #3 Suite 400 Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT Summary: Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be able to work any shift during business hours. Shift Schedule: Each employee will be scheduled based upon business need, but the general hours are Mon-Fri 6am-8pm CST Saturday 8am-6pm CST Saturdays are either on rotation or permanent (depending on business need at the time) The Technical Customer Care Specialist I will: Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues Will be responsible for routine customer questions relating to product usage within VinSolutions support Provide support for technical issues relating to the Cox Automotive suite of products Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: Handle routine customer questions relating to product usage Provide technical support on issues through to resolution Maintains expert-level knowledge of line of business processes and procedures Accurately log all customer information in the CRM tool Facilitate communication to other departments as needed to resolve client concerns Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience Ability to troubleshoot and document issues related to system performance and functionality. Excellent communication skills (Verbal and Written) Strong problem-solving/troubleshooting skills Strong interpersonal skills and attention to detail Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours Ability to work independently as a team to deliver on individual and business goals What We Look For (Preferred): Displays strong dependability and reliability. Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. CRM case logging/Salesforce experience Experience with interaction distribution systems such as Genesys Pure Cloud. Automotive industry knowledge. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Service Center Delaware OH Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER * Benefits from day one: Immediately eligible for medical, dental and vision * Industry Comparable Pay - Paid weekly and eligible for overtime * Paid Vacation & Holidays - Can begin accruing day 1 * Career growth opportunities - we promote from within! * A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: * 2+ years of customer facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE * Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. * Passion for learning the collision industry * Be able to understand instructions - written and verbal * Can prioritize competing tasks and adapt easily to a fast-paced environment * Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer

Service Center Delaware OH Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Can begin accruing day 1 Career growth opportunities - we promote from within! A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: 2+ years of customer facing experience; sales experience a plus Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly “World Class” customer service to internal and external customers Caliber is an Equal Opportunity Employer

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: Automotive Vehicle Title Experience Required* Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN. Must live in one of the following states: Indiana and Ohio. This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions. Job Responsibilities: * Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc. * Maintain and oversee sale day process and flow according to company policies. * Develop and implement training methods to ensure all employees have essential job skills. * Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow. * Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals. * Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services. * Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request. * Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies. * Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations. * Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers. * Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction. * Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments. * Ensure that all customer payments are processed on day of receipt for timely deposit. * Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports. * Ensure all cash receipts are handled in accordance with IRS 8300 procedures. * Administer and supervise all title processing for operating location transactions. * Assist customers and employees in solving sales related issues. * Actively work with other departments to create strong relationships and increase efficiencies. * Supervise dealer registration office and title office as needed to ensure quality service to customers. * Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. * Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. * Enforce all company policies and procedures related to employee and customer conduct. * Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. * Perform other duties as assigned. Qualifications: * Equivalent combination of education and work-related experience * High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ * Master's Degree and 5 years of relevant experience in related field. ~OR~ * Ph.D and 2 years of relevant experience in related field. * Automotive Title experience. * 3- 5 years of office management or supervisory experience. * Ability to Travel * Must have Vehicle Title Experience * Client Servicing * Customer Service Focus * Effective communication and interaction skills. * Effective management, customer service, and organizational skills. * Comprehensive knowledge of title & DMV laws and regulations. * Experienced computer and software knowledge essential, including AS400. * Ability to handle multiple tasks at one time. * Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. * Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software. Preferred: * Certified Notary * Prior Auction experience Work Environment: Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Description If you're hard-working and dedicated to great customer experiences, Outdoor Network is an ideal place to further your career. Join an energetic team of individuals who are passionate about outdoor activity and DIY repair. Our online brands - including Partzilla.com and Boats.net - have collectively shipped over 5 million orders worldwide. Our dealerships - including Boater's World and Powersports Plus - have sold thousands of new and used boats, motors, motorcycles and ATVs nationwide. As a remote Customer Service/Parts Specialist, you will help customers find and buy powersports and marine parts and accessories from our industry-leading websites: Partzilla.com and Boats.net. This exciting role requires demonstrable mechanical aptitude. Motorcycle, ATV, and/or Marine outboard mechanics, as well as enthusiasts are encouraged to apply! We take great pride in knowing we provide outdoor enthusiasts the best possible prices on motorcycles, ATVs, boats, snowmobiles, jet skis, riding mowers - and more - whether you need just the parts, or a whole new machine. MORE ABOUT THE POSITION How does this work? You will need to have a good (50 mbps or better) internet connection as you will be working from home using our equipment. We also will pay a monthly internet allowance to help cover your internet costs. We will train you at your pace and you will always have access to a team lead to help you at any time you have questions. Requirements Parts Counter/Advisor experience Demonstrable mechanical ability Excellent customer-centric problem-solving skills Expert listening and communication skills Ability to articulate verbally Basic/Intermediate computer skills Preferred Qualifications: Bilingual Call Center experience More about the Outdoor Network Outdoor Network is a premiere dealer and distributor powerhouse with over 20 years of experience in the powersports and marine industry. Current staff size at Outdoor Network exceeds 250 employees, and the organization has twice received the Inc.'s Fastest Growing Company Award. Outdoor Network is a parent company that includes ecommerce websites - Partzilla.com and Boats.net - as well as our five brick and mortar dealerships spread across the United States. Dieseloutboards.com is also a proud member of the Outdoor Network family.

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: Automotive Vehicle Title Experience Required* Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN. Must live in one of the following states: Indiana and Ohio. This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions. Job Responsibilities: * Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc. * Maintain and oversee sale day process and flow according to company policies. * Develop and implement training methods to ensure all employees have essential job skills. * Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow. * Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals. * Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services. * Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request. * Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies. * Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations. * Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers. * Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction. * Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments. * Ensure that all customer payments are processed on day of receipt for timely deposit. * Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports. * Ensure all cash receipts are handled in accordance with IRS 8300 procedures. * Administer and supervise all title processing for operating location transactions. * Assist customers and employees in solving sales related issues. * Actively work with other departments to create strong relationships and increase efficiencies. * Supervise dealer registration office and title office as needed to ensure quality service to customers. * Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. * Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. * Enforce all company policies and procedures related to employee and customer conduct. * Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. * Perform other duties as assigned. Qualifications: * Equivalent combination of education and work-related experience * High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ * Master's Degree and 5 years of relevant experience in related field. ~OR~ * Ph.D and 2 years of relevant experience in related field. * Automotive Title experience. * 3- 5 years of office management or supervisory experience. * Ability to Travel * Must have Vehicle Title Experience * Client Servicing * Customer Service Focus * Effective communication and interaction skills. * Effective management, customer service, and organizational skills. * Comprehensive knowledge of title & DMV laws and regulations. * Experienced computer and software knowledge essential, including AS400. * Ability to handle multiple tasks at one time. * Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. * Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software. Preferred: * Certified Notary * Prior Auction experience Work Environment: Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Service Center Vandalia Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER * Benefits from day one: Immediately eligible for medical, dental and vision * Industry Comparable Pay - Paid weekly and eligible for overtime * Paid Vacation & Holidays - Can begin accruing day 1 * Career growth opportunities - we promote from within! * A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: * 2+ years of customer facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE * Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. * Passion for learning the collision industry * Be able to understand instructions - written and verbal * Can prioritize competing tasks and adapt easily to a fast-paced environment * Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer

Service Center Vandalia Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Can begin accruing day 1 Career growth opportunities - we promote from within! A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: 2+ years of customer facing experience; sales experience a plus Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly “World Class” customer service to internal and external customers Caliber is an Equal Opportunity Employer

The Production Control Scheduler position requires a professional, organized individual with the ability to take ownership of new projects. This role requires management of multiple projects simultaneously, accuracy in daily work, and the ability to meet deadlines in a fast-paced environment. This position's duties include scheduling customer products through the heat treating process and communicating with the customer. Qualifications (include but are not limited to ): Good analytical skills, good written and verbal communication skills Ability to work well with others in coordination of multiple job tasks involving several process steps and several work shifts Record of dependability and good attendance Demonstrated ability to be leader Basic computer skills with Word/Excel/Outlook Willing to work overtime as needed Must be able to answer customer phone calls in a professional manner Must be able to work with all Associates throughout the organization to achieve desired results Must be able to operate and be expert in Visual Shop Software and Macola as required (experience in VS, Ship/Rec) Duties (include but are not limited to): Work closely with applicable Departments on shop floor and also with office accounting staff Follow all customer work instructions, PQCT's, and Visual Shop/Macola Paperwork Ability to identify all parts, verify control tags/VS paperwork is accurate and matches part identification Communicate with all responsibility premium positions to ensure customer receives appropriate communication Ensure that the work area remains clean, safe, and well organized at all times Participate actively in the 5S Program Enforce all safety regulations Document discrepancies, overage, shortages, and correct errors Ensure that all PC tasks required each day are done for the day Be a backup as needed to other responsibility positions in the PC department Enter efficiencies daily for responsible scheduling area

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: Automotive Vehicle Title Experience Required* Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN. Must live in one of the following states: Indiana and Ohio. This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions. Job Responsibilities: * Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc. * Maintain and oversee sale day process and flow according to company policies. * Develop and implement training methods to ensure all employees have essential job skills. * Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow. * Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals. * Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services. * Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request. * Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies. * Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations. * Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers. * Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction. * Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments. * Ensure that all customer payments are processed on day of receipt for timely deposit. * Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports. * Ensure all cash receipts are handled in accordance with IRS 8300 procedures. * Administer and supervise all title processing for operating location transactions. * Assist customers and employees in solving sales related issues. * Actively work with other departments to create strong relationships and increase efficiencies. * Supervise dealer registration office and title office as needed to ensure quality service to customers. * Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. * Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. * Enforce all company policies and procedures related to employee and customer conduct. * Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. * Perform other duties as assigned. Qualifications: * Equivalent combination of education and work-related experience * High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ * Master's Degree and 5 years of relevant experience in related field. ~OR~ * Ph.D and 2 years of relevant experience in related field. * Automotive Title experience. * 3- 5 years of office management or supervisory experience. * Ability to Travel * Must have Vehicle Title Experience * Client Servicing * Customer Service Focus * Effective communication and interaction skills. * Effective management, customer service, and organizational skills. * Comprehensive knowledge of title & DMV laws and regulations. * Experienced computer and software knowledge essential, including AS400. * Ability to handle multiple tasks at one time. * Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. * Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software. Preferred: * Certified Notary * Prior Auction experience Work Environment: Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values. OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. POSITION TITLE: Assistant Service Manager CLASSIFICATION: Management POSITION OVERVIEW: Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work. We are seeking an Assistant Service Manager. The Assistant Service Manager is responsible for coordinating the activities of technicians performing maintenance and repairs on cars, trucks, SUVs, and other vehicles. This role combines strong leadership and customer service skills to ensure efficient shop operations and a positive customer experience. The Assistant Service Manager also sells recommended automotive services, supplies, and accessories to meet customer needs and support overall business performance. ROLES AND RESPONSIBILITIES: * Assist in diagnosing vehicle issues and preparing accurate repair estimates. * Obtain customer approval before performing recommended repairs. * Inspect and road test repaired vehicles to verify quality and accuracy of work. * Maintain inventory of repair parts and equipment; requisition replacement stock as needed within inventory guidelines. * Perform general service duties and miscellaneous tasks, including store opening and closing, and stocking tires or supplies. SUCCESS FACTORS: * A strong belief in safety- Being Safe 100% of the time is the expectation * Alignment with company mission, vision, and values * Strong work ethic with a commitment to results * Strong team player with the ability to adapt to diverse team members * Ability to perform in a fast paced/high volume environment * Excellent verbal and written communication skills * A high level of time management, accountability, and prioritization skills * Ability to be organized, problem solve, and be solution oriented * Self-motivated, goal- oriented, and driven to accomplish department goals * Strong critical thinker with a high level of attention to detail * Highly-customer centric and master relationship builder * Demonstrates motivation to meet and exceed sales goals while promoting company products and services. * Driven to meet and exceed sales targets while promoting company products and services. * Efficiently manages customer service, sales, and workflow coordination in a fast-paced environment. WORK ENVIRONMENT: * Fast-paced automotive service environment. * Frequent exposure to varying temperatures due to the nature of the work and shop conditions. * Extended periods of standing, bending, and lifting tires or equipment. * Requires adherence to all safety procedures and proper use of personal protective equipment (PPE). * Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace. * Attention to detail and a commitment to quality service are essential for success. EXPERIENCE AND EDUCATION: * 3+ years' experience in the automotive repair industry. * Knowledge of automotive systems. * Proficient use of tools and equipment used in the repair and servicing of automotive vehicles (will train). * Valid Drivers' Licenses Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.