Help Desk Support
Indianapolis, IN job
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
5
Years
Prior customer service experience
5
Years
Knowledge of help desk ticketing systems
6
Months
Ability to identify and resolve problems using research techniques
0
Experience of Atlassian Jira, Confluence and Service Management tools
0
Ability to communicate effectively orally and in writing
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0
Inbound Call Center Rep
Indianapolis, IN job
*Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
Data Analyst
Indianapolis, IN job
Data Analyst is responsible for collecting, processing, and analyzing data to help make data-driven decisions. This role involves working with large datasets, identifying trends, creating reports, and providing actionable insights to stakeholders.
Job Summary:
The Data Analyst is responsible for collecting, processing, and analyzing data to help organizations make data-driven decisions. This role involves working with large datasets, identifying trends, creating reports, and providing actionable insights to stakeholders.
Key Responsibilities:
Gather, clean, and organize large datasets from various sources.
Validate and verify data accuracy, consistency, and completeness across various data sources.
Identify and resolve data discrepancies, inconsistencies and errors.
Performa routine and ad hoc data quality checks using automated and manual validation techniques.
Work closely with data entry teams and other analysts and stakeholders to ensure data integrity.
Perform data analysis to identify trends, patterns, and correlations.
Develop reports, dashboards, and visualizations using tools like Excel, SQL, Tableau, or Power BI.
Collaborate with cross-functional teams to support business objectives.
Interpret data to provide strategic recommendations and business insights.
Ensure data accuracy and integrity.
Use statistical techniques and predictive modeling to improve decision-making.
Document processes and methodologies for data collection and analysis.
Required Skills & Qualifications:
Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, or a related field.
Proficiency in data analysis tools such as SQL, Python, R, or Excel.
Experience with data visualization tools like Tableau, Power BI, or Google Data Studio.
Strong analytical and problem-solving skills.
Excellent communication and presentation abilities.
Ability to work independently and in a team-oriented environment.
Attention to detail and a strong understanding of data governance principles.
Preferred Qualifications:
Experience in machine learning, predictive modeling, or statistical analysis.
Knowledge of database management and ETL (Extract, Transform, Load) processes.
Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
Intake Specialist
Indianapolis, IN job
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
Responsibilities include but are not limited to the following
•Respond to online inquiries regarding the filing of complaints
•Effectively interview potential Complainants
•Analyze and summarize information received from online inquiries
•Prepare investigative work case files for invetigations
•Send Notice of Complaints and interrogatories to relevant parties
•Provides excellent customer service, via telephone and in person
•Responsible for monthly reporting
•Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
•May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
•Research databases for correct contact information for relevant parties and witnesses
•Other duties as assigned
Preferred Experience
•Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
•Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
•Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
•Interpersonal skills, especially when dealing with the public
•Detail orientated work ethic
•Strong organizational skills with the ability to manage various projects simultaneously
•Working knowledge of computers and Microsoft Office Suite
•Ability to type with speed and accuracy
•General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
•Ability to communicate effectively and ability to establish cooperative work relationships
Bioinformatician
Indianapolis, IN job
Bioinformatician Indianapolis, IN 4 Months Contact /Summary:
Incumbent is responsible for the study, development, maintenance, and performance of cutting-edge next generation sequencing (NGS) based biological assays in the areas of bacteriology, virology, and parasitology. In addition to the wet-lab testings this position also puts an emphasizes on the bioinformatics side of NGS utilizing advanced computational methods to analyze the results obtained from NGS assays. The incumbent should have experience with developing primer/probe sets, data analysis, and bioinformatic pipeline development.
Essential Duties/Responsibilities:
Incumbent will lead bioinformatic analysis of microbial and viral NGS data to generate actionable laboratory and public health results. Representative duties include:
• Research, develop, design, validate and implement novel NGS-based laboratory assays using advanced computational resources, reproducible programming techniques, and QA methods
• Perform and maintain bioinformatic analysis of NGS data using developed software and workflows.
•Evaluate recent literature and standards in the field and make recommendations and changes to workflows to ensure sequencing analysis procedures are aligned with current best practices in the field.
•Troubleshoot NGS assays and analysis pipelines when needed to ensure the best data is being used to generate data
•Strictly follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results.
• Extraction of nucleic acids from specimens, isolates, and samples via a variety of manual and automated methods;
•Utilize molecular techniques such as, but not limited to, PCR, sequencing, and NGS;
• Evaluate, interpret, and validate laboratory results and reports findings.
• Maintain quality control of the laboratory processes as well as the analysis process to ensure that data is defendable.
• Maintain an inventory of laboratory supplies and order as needed to ensure testing needs are met.
• Assist in preparations of epidemiological and/or statistical reports from data compiled on a daily, weekly, monthly, or annual basis.
• Maintain competency in all trained areas.
• Perform all related work as required.
•Testing personnel responsibilities (493.1495 Standard):
The testing personnel are responsible for specimen processing, test performance and for reporting test results.
(a) Each individual performs only those high complexity tests that are authorized by the laboratory director and require a degree of skill commensurate with the individual's education, training or experience, and technical abilities.
(b) Each individual performing high complexity testing must-
(1) Follow the laboratory's procedures for specimen handling and
processing, test analyses, reporting and maintaining records of patient
test results;
(2) Maintain records that demonstrate that proficiency testing samples are
tested in the same manner as patient specimens;
(3) Adhere to the laboratory's quality control policies, document all quality
control activities, instrument and procedural calibrations and
maintenance performed;
(4) Follow the laboratory's established policies and procedures whenever
test systems are not within the laboratory's established acceptable levels
of performance;
(5) Be capable of identifying problems that may adversely affect test
performance or reporting of test results and either must correct the
problems or immediately notify the general supervisor, technical
supervisor, clinical consultant, or director;
(6) Document all corrective actions taken when test systems deviate from
the laboratory's established performance specifications; and
(7) Except as specified in paragraph (c) of this section, if qualified under §
493.1489(b)(5), perform high complexity testing only under the onsite,
direct supervision of a general supervisor qualified under § 493.1461.
(c) Exception. For individuals qualified under § 493.1489(b)(5), who were performing
high complexity testing on or before January 19, 1993, the requirements of
paragraph (b)(7) of this section are not effective, provided that all high complexity
testing performed by the individual in the absence of a general supervisor is
reviewed within 24 hours by a general supervisor qualified under § 493.1461.
Job Requirements:
• Extensive knowledge of the principles, theories and practices of molecular biology, NGS and related sub- specialties;
• Specialized knowledge of bioinformatic pipelines, analysis tools, and best practices in analysis of NGS data.
•Specialized knowledge of current scientific methods and testing procedures and the ability to apply them when seeking solutions to public health laboratory problems;
• Specialized knowledge of troubleshooting techniques for NGS applications at the bench level as well as in analysis
•Specialized knowledge of and ability to use a full range of standard technical equipment, complex scientific apparatus, and automated techniques of analysis;
• Extensive knowledge of laboratory safety practices and principles;
• Aware of state and federal laws, rules, regulations, and policies concerning the program area (i.e. CLIA);
• Ability to meet requirements for personnel certification as a technologist pursuant to the Clinical Laboratory Improvement Act (CLIA)
• Ability to effectively communicate technical information both verbally and in writing and maintain productive working relationships;
• Ability to satisfactorily participate in proficiency testing programs and recognize QA problems;
• Ability to compile, analyze, evaluate, and prepare laboratory reports.
Difficulty of Work:
Incumbent is engaged in scientific analyses that demand accuracy and demonstrated proficiency in applying laboratory analytical skills to select pertinent guidelines and formulated plans for problem solving. Projects involve many complex variables of great intricacy and the microbiologist is often called upon to analyze and identify unusual specimens/samples. Work requires use of analytical judgment and technical knowledge in order to draw accurate, logical conclusions. Incumbent will also be required to develop and research new testing procedures as well as the data analysis and reporting of NGS data.
Responsibility:
Incumbent works independently as an expert in the assigned area. Technical and/or detailed instruction is provided only upon request when necessitated by a procedural change and/or special project. Incumbent maintains established safety practices when working with materials that have a chemical hazard or biohazard potential. Reports are reviewed for general technical accuracy; however, tasks are performed independently. Errors in work could adversely affect the health, safety and well being of the incumbent or coworkers.
Personal Work Relationships:
Incumbent works with supervisor and with other State Department of Health staff such as Laboratory Safety Officer and/or external entities (e.g. local health departments, etc.) to devise and implement work procedures and information dissemination. Individual will have contact with employees and the public as a laboratory expert and in the explanation of laboratory procedures and recommendations when appropriate. Incumbent will be the subject matter expert on bioinformatics ascepts of NGS results generated in our laboratory or by external partners.
Physical Effort:
The required personal protective equipment can be cumbersome and awkward. Extra effort and concentration will be necessary to perform routine laboratory manipulations under these conditions.
Working Conditions:
The incumbent will be performing tests on potentially dangerous specimens. Consequently, safety standards are of primary importance. This position will be required to use all appropriate personal protective equipment in the designated laboratory area. The laboratory space and equipment can experience a dramatic increase in temperature. The incumbent will be required to work in these conditions and maintain a clear thought process during the testing.
Event Set Up Crew
Indianapolis, IN job
The equipment crew member is responsible for performing tasks as scheduled or directed to assure that the 33 conference rooms and the Statehouse have the required furniture and equipment arranged and set up as requested.
Essential Duties/Responsibilities:
•Knowledge and leading the set-up of specialized sound, audio, visual, live streaming equipment, including sound mixers, monitors, DVD players, mult box and podium equipment.
•Troubleshooting issues with sound and audio equipment provided by the State, along with the customers required equipment and make necessary repairs for full functionality;
Ability to use creative thinking when issues arise and ability to quickly react and solve problems with limited resources.
•Review worksheets, organize a timeline and plan the set up for rooms and Statehouse activities.
•Assessing conference rooms and Statehouse event locations for needed equipment,gathering the necessary equipment and preparation of the space;
Ensure doors are unlocked, lights are on, and blinds are open at full length;
•Transport all unnecessary equipment and furniture to the storeroom;
•Set up all essential equipment and furniture as requested;
•Ensure conference room or meeting area is presentable by cleaning, vacuuming, dusting,and removing trash as necessary;
•Statehouse events must be handled efficiently and with an awareness of your location;
•Ensure all Statehouse event space is presentable by removing customer's trash and clean-upof catering debris;
•Reset Statehouse event space as required within the required timeframe, especially during Legislative Session;
•Work is carried out with specific written and verbal instructions and followsstandardized/established practices in performing duties;
•Assume role of leading other staff in the absence of supervision;
•Clean carpets as scheduled / as needed using a commercial grade floor scrubber
Job Requirements:
•Practical knowledge of all audio, video and sound equipment, along with commercial grade cleaning equipment used for Statehouse & Conference Center events and upkeep;
•Ability to complete manual tasks which involve constant standing, walking, lifting, bending, twisting, and stooping;
•Must be able to follow specific instructions, orally and in writing, and work independently with minimal supervision;
•Must possess outstanding customer service skills as the incumbent may receive requests from visitors of the conference center and statehouse;
• Knowledge of the equipment and furniture used in the conference center and Statehouse for the purpose of setting up, breaking down and changing over for events;
• The ability to understand and interpret the reservation forms used for the Conference Center and the Statehouse events and the language used when describing how a room/area is to be set up for an event/meeting;
• Must be able to trouble shoot equipment failures at a moment's notice;
• Assist Supervisor in maintaining inventory of supplies, performing a physical count and tracking of items on a daily basis;
• Understanding of sound equipment, mixers, microphone, speakers and cabling, with the proficiency to set up monitors and tie into sound systems;
• Effectively communicate and collaborate with co-workers, other state agencies, and the public as required for set up and equipment needs;
• Must be able to work weekends, with minimal notice, schedule is event based;
• Sole point of contact during weekend events.
Supervisory Responsibilities/Direct Reports:
This positon does not directly supervise State employees but is responsible for supervising and assisting Project Search interns on assigned projects. This position also serves as a group leader and facilitates training efforts for new staff members.
Difficulty of Work:
Duties will be varied and complex at times related to the setup of the events. Duties can be repetitive at times. Must be able to prioritize and organize the schedule and equipment for each day. Tasks and deadlines can be changed multiple times with limited warning which requires constant flexibility and the ability to quickly adapt to changes.
Physical Effort:
Effort involves constant lifting and walking throughout the Statehouse and conference center. Constant lifting of furniture and equipment that is moderate in weight. Continual pushing and pulling of furniture and equipment on flatbed carts. All work is performed in a non-sitting position and manual dexterity is at a moderate level.
Working Conditions:
Working environment is indoors with minimal hazardous exposure and the climate is controlled through heat or air conditioning. On occasion work is done outdoors Aside from minimal risk from moving furniture, the health, safety and comfort of the workers is maintained at an appropriate level.
Position will include weekends.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
HIGH SCHOOL DIPLOMA OR EQUIVALENT
0
TRANSPORTING AND MOVING OF FURNITURE AND EQUIPMENT IN CONFERENCE ROOMS
0
EFFECTIVE PLANNING, ORGANIZING, AND PRIORITIZING OF WORK IF NECESSARY
0
EXCELLENT ORAL COMMUNICATION SKILLS.
Highly desired
0
KNOWLEDGE OF SOUND, AUDIO, AND VISUAL EQUIPMENT
Desired
0
Front Desk Receptionist
Indianapolis, IN job
1.PHONES - Utilizing excellent customer service, answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
2.PHONE LOG - Calls received will be entered into a log.
3.VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4.GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5.CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
6.PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7.SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
8.ADMINISTRATION - various administrative assistance duties as needed.
Training provided for all systems. Knowledge of MS Office recommended.
Service Technician
Indianapolis, IN job
THE ROLE At Great Dane, we rely on makers and we're calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry. The position: A Service Technician performs multiple tasks related to preventative maintenance and repair of heavy-duty trucks. Using hand tools, measuring instruments, and power tools to make quality repairs, installments and maintaining of equipment, parts and components of the following: dry vans, flatbed, reefer, truck bodies, and specialty trailers.
Responsibilities
WHAT YOU'LL DO
* Inspect, troubleshoot, diagnose and perform quality maintenance and repair of trailers.
* Build, rebuild, and repair all parts of trailer equipment to specifications as assigned.
* Read and understand job orders ensuring corrective action and the documentation of repair processes to company standards.
* Assist other mechanic technicians on work orders/jobs requiring assistance.
* Provide excellent customer service to communicate with customers and vendors and effectively resolve issues.
Qualifications
YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)
* Experience: Previous mechanical, carpentry, or technician experience.
* Skills:
* Ability work with hands to use tools and work on mechanical repairs and preventative maintenance task by following foreman and manager's instruction.
* Ability to install the following parts: cross members, panels, posts, rails, door equipment, flooring, lights, wiring, brakes, valves, airlines, wheel end components, landing gear, frame assembly, and other parts; requiring the ability to lift up to 50 Ibs.
* Ability to examine system parts & safety devices looking for damage, excessive wear, and structural deficiencies on all types of trailers.
* Must furnish own hand tools.
* A favorable background screening, Physical & Drug Screening, and proof of work authorization in the United States is required for employment.
PHYSICAL/MENTAL REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Physical demands: While performing duties of job, employee is required to life up to 50 lbs.
* Work environment: Must be able to work in a non-climate controlled service department. Work schedule is usually Monday - Friday day shift; 8 hours per day with occasional Saturday work.
ABOUT GREAT DANE
With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today - delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.
WHY WORK FOR US?
Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.
Our culture is comprised of "Champions" and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.
BENEFITS OVERVIEW
* Competitive compensation
* Benefits, including but not limited to dental, vision, and medical with employer contributions
* Retirement programs, including a Pension Plan and 401(k) Plan with employer match
* Tuition Reimbursement
* Paid holidays and vacation
* And more!
Great Dane is an Equal Opportunity Employer
Auto-ApplyHospital Readiness Systems Coordinator
Indianapolis, IN job
BS in Nursing (BSN), or other similar cert. combined with Hospital experience, prefer Bachelor's degree, supplemented with 3-5 years of previous hospital and quality improvement job-related exp. Ideal candidate also has either CPHQ or Lean Six Sigma.
Job description
Clinical Quality Improvement Specialist
Job Summary This position serves in a dual role involvingdirect in person
coordination with hospital facilities to enhance both National
Healthcare Safety Network (NHSN) automated hospitalreporting
along with pediatric readiness capabilities withinhospital networks
and facilities located in Indiana. This position promotesbest practices
and quality improvement processes in both hospitalreporting
importance for the automation transition and pediatricpreparedness
programs/initiatives. The position serves in coordinatingthe
development of statewide guidelines, aiding hospitalsinto an
automated platform for hospital reporting, educationalmodules, and
quality improvement resources/tools utilizing federal andnational
recommendations/guidance, evidence-based guidelines andbest
practices specific to the delivery of hospital facilitykey elements
reporting along with pediatric emergency care. Theposition also
serves as a resource and technical advisor to,pre-hospital agencies,
hospitals, other healthcare practitioners as well asnon-health care
entities within our state to ensure hospital facilityneeds are
adequately addressed.
Education and/or Work Experience
Registered Nurse (RN), Bachelor of Science in Nursing(BSN), or other
similar certification combined with Hospital experience,preferred
Bachelor's degree, supplemented with 3-5 years ofprevious hospital
and quality improvement job-related experience. Idealcandidate also
has either CPHQ or Lean Six Sigma
Duties and Responsibilities
• Assist with development and launching of astate/jurisdiction
capacity system that includes near-time bed capacitycounts
for the state's/jurisdiction's acute care hospitals,including
critical access hospitals.
• Must be able to manage user account and securityparameters
for access to the web-based dashboard to coordinatedaily,
surge, and crisis needs.
• Help coordinate emergency department data, organizedper
NHSN definitions to Hospital Capacity Data Store at leasttwice
per day on an ongoing basis. Data would include emergency
department (ED) census, ED Admitted census (boarding) and
ED pressure indicator by count of all patients in the EDthat
have a physician assigned.
• Create possible items listed below to support the
states'/jurisdiction's ongoing participation in the NHSN
Connectivity Initiative, such as:
• Develop communications and training materials for
onboarding identified stakeholders and hospital users.
• Provide training and onboarding services toparticipating
hospitals and stakeholders.
• Work with the state's/jurisdiction's hospitals tocollect
necessary information for dashboard development and
implementation.
• Provide a common framework of data elements to includeon
the dashboard and in the data feed.
• Facilitate the gathering and engagement of hospitals'technical
staff to work on automated and secured data feeds per
specifications supported by the web-based application.
• Assist the state/jurisdiction to advise on sharedgovernance
model(s) for discussions and decision-making to supportthis
work.
• Testing and validation of data feeds; and draftprogress
milestone for inclusion in progress report/lessonslearned.
• Manages the participation and permissionprocess/clearances
(to send data to NHSN) of participating hospitals. Also
provides permission to allow for use ofstate's/jurisdiction's
data in conjunction with other participating entities for
research and emergency planning by the state and federal
health partners.
• Obtain signed commitment from acute care hospitals inthe
state/jurisdiction to participate in the project throughan
established participation agreement.
• Provide ongoing instructions and serve as key resourceto
assist with the scaling of the CDC NHSN ConnectivityInitiative
to other states/jurisdictions; and help to ensure thatall terms
of the CDC funding agreement are met.
• Facilitates efforts to improve clinical and serviceoutcomes
throughout the state as related to pediatric emergencycare,
utilizing federal/national guidance (including but notlimited to
the American Academy of Pediatrics, Assistant Secretaryfor
Preparedness & Response, Centers for Disease Control,
Emergency Medical Services for Children, FederalEmergency
Management Agency, Institute of Medicine, JointCommission).
• Works with Indiana Emergency Departments to assessareas of
need, conduct gap analyses, communicate pediatricstandards
and disseminate resources as appropriate.
• Develops and facilitates bi-monthly State PediatricEmergency
Care Workgroup meetings and actively assumes project
leadership responsibilities through planning,coordination of
workgroup activities and development of tools,educational
modules, and resources for workgroup review.
• Participates as a team member on hospital site visitsconducted
throughout the state, to assess compliance with pediatric
emergency care requirements and regulations using defined
checklists; provides verbal and written assessment ofhospital
strengths/weaknesses; outlines recommendations and other
key subject matter expertise as appropriate; sharesapplicable
resources and technical guidance with hospitals asneeded.
• Develops documents annually to promote qualityimprovement
practices as related to pediatric emergency caredocuments,
and development of a quality improvement plan.
• Engages in and demonstrates self-development inclinical and
professional knowledge base in the areas of pediatric
emergency management, quality improvement processes,
communication, and awareness of trends in the healthcare
environment.
• Utilizes data to identify trends, draw appropriateconclusions
and make recommendations; develops data reports for
decision-makers to support conclusions and
recommendations; reports should communicate anylimitations
of the analyses.
• Facilitates efforts to improve clinical and serviceoutcomes
throughout the state as related to pediatric emergencycare,
utilizing federal/national guidance (including but notlimited to
the American Academy of Pediatrics, Assistant Secretaryfor
Preparedness & Response, Centers for Disease Control,
Emergency Medical Services for Children, FederalEmergency
Management Agency, Institute of Medicine, JointCommission).
• Works with Indiana Emergency Departments to assessareas of
need, conduct gap analyses, communicate pediatricstandards
and disseminate resources as appropriate.
• Develops and facilitates bi-monthly State PediatricEmergency
Care Workgroup meetings and actively assumes project
leadership responsibilities through planning,coordination of
workgroup activities and development of tools,educational
modules, and resources for workgroup review.
• Participates as a team member on hospital site visitsconducted
throughout the state, to assess compliance with pediatric
emergency care requirements and regulations using defined
checklists; provides verbal and written assessment ofhospital
strengths/weaknesses; outlines recommendations and other
key subject matter expertise as appropriate; sharesapplicable
resources and technical guidance with hospitals asneeded.
• Develops documents annually to promote qualityimprovement
practices as related to pediatric emergency caredocuments,
and development of a quality improvement plan.
• Engages in and demonstrates self-development inclinical and
professional knowledge base in the areas of pediatric
emergency management, quality improvement processes,
communication, and awareness of trends in the healthcare
environment.
• Utilizes data to identify trends, draw appropriateconclusions,
and make recommendations; develops data reports for
decision-makers to support conclusions andrecommendations;
reports should communicate any limitations of theanalyses.
• Other duties as required.
Computer Skills
Microsoft Teams, Power BI, Microsoft Outlook, MicrosoftWord,
Microsoft PowerPoint, Microsoft Excel, Basic KeyboardingSkills, Web[1]basedmeeting and learning management systems, REDCap
Computation Ability
Ability to solvepractical problems and deal with a variety of concrete
variables in situations where only limitedstandardization exists. Ability
to interpret a variety of instructions furnished inwritten, oral, diagram,
or schedule form.
Qualifications
▪ Ability to maintain accuracy and consistency
▪ Ability to finish tasks in a timely manner
▪ Ability to function independently, manage own time/worktasks
▪ Ability to maintain confidentiality
▪ Ability to interact with internal and externalconstituents
▪ Ability to work as an effective team member
▪ Ability to organize workflow
▪ Ability to plan, coordinate, and develop multipleprojects
▪ Ability to analyze and interpret data
▪ Ability to compile complex reports and developpresentations
▪ Ability to compose letters and memorandums
▪ Ability to negotiate, persuade and establish direction
▪ Skilled job requiring high level of adaptability andinterpersonal
skills
▪ Must be able to work in a fast-paced, dynamicenvironment, and
adapt to changing priorities
Travel
▪ In-state travel will be required as needed and out ofstate
overnight may be necessary.
▪ Expect ~85% of work week traveling around state of Indiana
Accountant
Indianapolis, IN job
Indianapoils, IN 2 Months Short term support for AP/AR Team.
The Accountant for the Indiana Office of Technology will work with other IOT accountants to ensure the daily administration of various funds. Primary responsibilities will include acknowledging vendor invoices (Outlook), evaluating completeness and accuracy of invoices received, and managing an invoice log (Excel). Additional responsibilities will include picking up agency mail and checks and delivering processed checks to the Treasurer of State (all located inside the Indiana Government Center campus). You may process AP vouchers, AR deposits, reimbursement requests, and other assigned items. Although not required, experience with Oracle PeopleSoft Financials is a plus.
Accounts Payable Accountant
Indianapolis, IN job
The essential functions of this role are as follows:
Advises the supervisor of the status of all accounts;
Assists management in the preparation of agency or program area budget requests;
Develops and recommends implementation of new accounting methods and procedures pertaining to the incumbents area of responsibility;
Advises program staff on accounting matters relating to specific program funding;
Assists in the development and maintenance of general policies for a fiscal program;
Coordinates use of the computerized accounting system for the program area;
Certifies the accuracy of financial records and accounts;
Analyzes and interprets financial statements and reports;
Controls the flow of appropriated funds;
Reconciles complex discrepancies between accounts;
Interacts with, and responds to, state and federal audit representatives;
Makes necessary adjustments to close books;
Mail room back up
Child Fatality Review Coordinator - Indianapolis, IN
Indianapolis, IN job
Child Fatality Review Coordinator Indianapolis, IN/REMOTE Candidate must reside in Southern Indiana or South-Central Position is remote with travel to the Indianapolis office approx.1 time per month and field work requiring extensive travel within the 33 counties of the So. Region of Indiana
Candidate is required to be on-site at the Indianapolis office to obtain equipment and for training at least for the first day.
12+ months Contract
Description:
This position serves as the Child Fatality Review Coordinator for the Southern region of Indiana which serves 32 individual counties.
Child Fatality Review (CFR) is a process that works to understand child deaths in order to prevent harm to other children. Local CFR teams are required by IC 16-49 in all Indiana Counties and the Division of DFP supports the teams through coordination; working with community leaders to maintain and enhance their review teams, developing partnerships with child health and safety organizations; and implementation of CFR team recommendations in order to prevent child mortality and morbidity.
The SCFRC will serve as one of three program liaisons--Northern, Central and Southern-- for the Division of Family Health Data and Fatality Prevention (DFP); and Indiana community stakeholders. The SCFRC will work in Southern Indiana, to assist with monitoring the progress of the IDOH's priorities and DFP's objectives, and assist with the creation and maintenance of CFR infrastructure. This will include technical support of local CFR teams, building networks of DFP partnerships and with the planning, implementation, and evaluation of programs. The SCFRC will assist local CFR teams and community partners to promote prevention messaging and practice throughout Indiana. This may include assessing community strengths and identifying gaps in services, assisting with collaboration efforts, and making recommendations to the DFP division director for strategic program planning.
DUTIES
•Assist with the creation of an infrastructure and communication network for fatality review teams
*Assist in the coordination of Child Fatality/Fetal-Infant Mortality meetings
*Assist with the administration of the electronic data collection system used by the local CFR teams and the statewide CFR committee
*Assist in the coordination of the statewide CFR committee activities, meetings, data collection and report assembly
*Establish collaborative relationships/partnerships with potential partners that could include both
public and non-profit agencies as well as individuals within the community.
*Develop a regional training network to support and facilitate local and regional initiatives in order to strengthen fatality review and prevention efforts
*Assist with data collection through local fatality review teams and others
*Collaborate with DFP team members and participate in statewide reviews
*Assist with gathering and maintaining records
*Routine reporting of program activities
*Perform other duties as assigned
*Support and promote DFP initiatives
*Participate in activities of professional development, team building and self care
DIFFICULTY OF WORK
This position requires significant attention to detail and the ability to work with internal and external partners. The incumbent must also be able to resolve problems, logically develop ideas, interpret policy, and have superb oral and written skills. Because of the nature of the work, the incumbent needs to have the ability to keep confidentiality. Incumbent will be indirectly exposed to difficult subject matter including details related to child mortality.
RESPONSIBILITY
Because of the independent nature of the work, incumbent bears the responsibility for maintaining a high level of work ethic, personal accountability, and initiative. Incumbent also will represent IDOH/DFP to the community partners and therefore has the responsibility to demonstrate professionalism when working with communities. Incumbent exercises extensive judgment and creativity to adapt agency's goals and procedures. Incumbent must develop programs and policies to handle new or unusual situations that impact upon the program area and ultimately the entire agency. Incumbent investigates and maintains comprehensive datasets of fetal, infant, and child death and informs leadership about new deaths.
Inappropriate decisions or delays in completing assignments may affect federal grant requirements and monetary disbursements. Releasing inaccurate or confidential information to staff, the public, or other agencies can cause potential loss of federal grant money, legal action, embarrassment to the agency, and undesired focus of media's attention if statewide data do not meet national standards and are therefore excluded from national statistical publications.
PERSONAL WORK RELATIONSHIPS
Incumbent represents IDOH/DFP to numerous internal and external partners statewide and advises Division Director on matters of major impact to ensure conformity with agency priorities..
Investigative Research Specialist :: IN
Indianapolis, IN job
ABILITY TO:
§ Establish and maintain cooperative working relationships with those contacted in the course of work including other Federal, State and Local investigative agencies.
§ Anticipate need for information on related job functions and provide it in a timely manner.
§ Interpret and apply federal, state, and local policies, procedures, laws, and regulations related to the collection, distribution, maintaining/protection of confidential information.
§ Work independently on assigned duties and projects as needed, or under the direction of the OIG Director of Investigations.
§ Maintain up-to-date OIG databases and statistical data for inclusion into needed reports.
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Performance of the essential duties of this job requires the incumbent to:
§ Work is performed in an open office setting.
§ Walking, standing or sitting for extended periods of time.
§ Climb a short flight of stairs.
§ Operate assigned equipment.
§ Bend, twist, squat, kneel or stoop to perform some duties.
§ Be able to lift 30lbs. from a kneeling position.
§ Maybe exposed to law enforcement sensitive evidence and on rare occasions be exposed to evidence of potentially graphic or offensive material.
§ May have to travel short distances for OIG job related functions, but no overnight requirements.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Bachelor's degree in criminal justice, law, or law enforcement.
0
Prior experience with investigative research and report writing in a complex role.
5
Years
Prior exp. interpreting and applying policies, procedures, laws, and regulations related to the collection and protection of confidential information
5
Years
Proven experience performing statistical analysis and generating reports.
5
Years
Proven experience preparing and presenting written reports.
5
Years
Proven experience creating link diagrams, flow charts, map diagrams, and overlays for presentations/legal proceedings.
5
Years
Prior exp. developing constructive and cooperative working relationships with various government and law enforcement agencies.
5
Years
Proficiency in software applications including Word, Outlook, Excel, PowerPoint, Adobe, and the ability to learn new software quickly.
5
Years
Social Media Platforms: Knowledge and use of different platforms.
5
Years
Analytical Skills: Strong attention to detail, critical thinking, and problem-solving abilities.
0
Independence: Ability to work independently on assigned duties and projects.
0
Problem-Solving: Providing input into identifying and solving problems.
0
ABILITY TO:
§ Establish and maintain cooperative working relationships with those contacted in the course of work including other Federal, State and Local investigative agencies.
§ Anticipate need for information on related job functions and provide it in a timely manner.
§ Interpret and apply federal, state, and local policies, procedures, laws, and regulations related to the collection, distribution, maintaining/protection of confidential information.
§ Work independently on assigned duties and projects as needed, or under the direction of the OIG Director of Investigations.
§ Maintain up-to-date OIG databases and statistical data for inclusion into needed reports.
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Performance of the essential duties of this job requires the incumbent to:
§ Work is performed in an open office setting.
§ Walking, standing or sitting for extended periods of time.
§ Climb a short flight of stairs.
§ Operate assigned equipment.
§ Bend, twist, squat, kneel or stoop to perform some duties.
§ Be able to lift 30lbs. from a kneeling position.
§ Maybe exposed to law enforcement sensitive evidence and on rare occasions be exposed to evidence of potentially graphic or offensive material.
§ May have to travel short distances for OIG job related functions, but no overnight requirements.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Bachelor's degree in criminal justice, law, or law enforcement.
0
Prior experience with investigative research and report writing in a complex role.
5
Years
Prior exp. interpreting and applying policies, procedures, laws, and regulations related to the collection and protection of confidential information
5
Years
Proven experience performing statistical analysis and generating reports.
5
Years
Proven experience preparing and presenting written reports.
5
Years
Proven experience creating link diagrams, flow charts, map diagrams, and overlays for presentations/legal proceedings.
5
Years
Prior exp. developing constructive and cooperative working relationships with various government and law enforcement agencies.
5
Years
Proficiency in software applications including Word, Outlook, Excel, PowerPoint, Adobe, and the ability to learn new software quickly.
5
Years
Social Media Platforms: Knowledge and use of different platforms.
5
Years
Analytical Skills: Strong attention to detail, critical thinking, and problem-solving abilities.
0
Independence: Ability to work independently on assigned duties and projects.
0
Problem-Solving: Providing input into identifying and solving problems.
0
Immunization Helpdesk Analyst - Indianapolis, IN
Indianapolis, IN job
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.
Data Collection Staff
Indianapolis, IN job
Job Requirements: - Broad experience with data collection and data entry - Broad knowledge of the Indiana Code - Thorough knowledge of the Indiana Department of Correction, as well as all levels of the Criminal Justice System - Experience and comfort with court documents and legal jargon
- Broad knowledge of national criminal justice resources
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational and time management skills
- Ability to read and process data including information on crimes that is detailed, thorough, and contains sensitive material
- Ability to establish cooperative working relationships with department staff and external agency staff
Difficulty of Work:
- Incumbent must be able to handle multiple, complex tasks and make good decisions based on his or her knowledge and understanding of each specific question and assignment
- Incumbent must use multiple methods in accomplishing an end result or outcome of a particular task and must be timely and accurate in completion of all tasks
- Incumbent work must be accurate - consequences of inaccurate data include a negative public perception of the Department and potential public safety risks to the communities
- Incumbent works independently with work being reviewed on a periodic basis for accuracy, compliance with policy, and overall project goals
Personal Work Relationships:
- Incumbent must maintain working relationships with all Department personnel and external stakeholders to discuss projects related to their needs
Minimum Qualifications:
Legal research experience and skills
Bachelor's Degree required
Master's Degree preferred
Equivalent work experience may also be considered
Information Security Analyst - Indianapolis IN/On-Site- Locals only
Indianapolis, IN job
Information Security Analyst Indianapolis IN/On-Site 6+ Months Contract Local candidates only. Resource will works as Information Security Analyst responsible for auditing and monitoring systems containing confidential information.
Resource will work as an Information Security Analyst responsible for auditing and monitoring systems containing confidential information. This position is also responsible for helping the organization manage its risks by monitoring the organization's IT systems for inefficiencies, inaccuracies, mismanagement, etc. Tasks will include assisting with the configuration of data, application, network, and IAAM logs; assisting with log reporting tools; and monitoring systems for security problems. The position participates in all aspects of the technology audit and monitoring including the planning, control analysis, testing, issue development, and reporting phases. This position will also participate in all federal and state audits against DCS technology systems. Employee works in an Information Technology Division of a State Agency, the Department of Child Services (DCS-IT) under the guidance of the Security Manager.
The essential functions of this role are as follows:
• Monitors and keep supervisor informed of status of information security and confidentiality conditions, including problem areas and recommended enhancement;
• Interfaces with user customers to understand their security needs and implement procedures to accommodate them including training and assessment.
• Assists with preparing for security audits (e.g. IRS, SSA, OCSE, FBI, SBOA) and remediating any findings; assists with creating and submitting reports relevant to security audits.
• Develop information security policies and standards for protection of information systems in compliance with state and federal requirements (e.g. IRS, SSA, OCSE, FBI, IOT) and guidelines (e.g. NIST SP 800-53).
• Develops Standard Operating Procedures (SOP) for implementing security polices;
• Recommends appropriate security safeguards to be included during development of new information technology systems and legacy systems;
• Ensures maximum utilization of computer hardware and software features to secure automated systems and associated data;
• Develops and implements procedures for use of information security management software;
• Proposes information security software enhancements;
• Performs periodic audits to assure security policies and standards are being followed and are effective.
• Develops recommendations for enhancements and generates reports where necessary;
• Keeps abreast of new laws and changes affecting privacy standards, network security, cloud security, remote access, and physical security;
• Mentors and provides guidance to new or other staff as needed;
• Performs related duties as assigned.
• Assist on other task as assigned.
Thorough knowledge of information security management tools, policies, and standards of information security procedures;
• Thorough knowledge of state and federal legislation and regulatory laws pertaining to information system security and privacy;
• Thorough knowledge of software vulnerabilities, vulnerabilities scanning tools, and vulnerabilities remediation;
• Familiarity with domain structures, user authentication, and digital signatures;
• Ability to develop and maintain information security standards;
• Ability to understand and apply complex computer logic to work;
• Ability to work effectively with a wide range of information technologists, including systems administrators, technical support, application development, end users and management;
• Experience in assessing security needs of teams and assist in their security training.
• Ability to communicate effectively both orally and in writing;
• Ability to be a team member as well as a team leader depending on the situation;
• Degree in information security or technology preferred;
• Security certification preferred (e.g. CISSP).
• Network Admin experience preferred.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Community Outreach Specialist
Indianapolis, IN job
•Be knowledgeable of community service programs and resources, behavioral health care, specialized children services, and education/training opportunities.
•Promote and support Maternal and Child Health by attending conferences, expos, community events, and other networking opportunities that bring awareness to the program initiatives.
•Communicate effectively with families in the community and agency partners to ensure all needs are met, linking them to the MCH program initiatives.
•Network with organizations and exhibitors at all conferences, expos, and health fair events.
•Participate in community committees as well as assist colleagues as needed.
•Participate in the development and preservation of program initiatives and other state activities.
•Work across the MCH Division with outreach efforts.
•Establish partnerships with social service agencies, including, but not limited to, WIC, hospitals, Healthy Families, Child Care Resource and Referral, Head Start, Early Head Start, NICUs, childcare providers and other providers within the Maternal and Child Health population.
•Identify Point of Contacts to community resources and maintain updated contact information in Excel spreadsheet
•Prepare and distribute MCH informational and promotional materials to providers that serve the MCH population throughout the state upon receiving requests from providers.
•Assist in preparing and updating presentations to deliver to community organizations.
•Assist or act as a substitute for the Community Outreach and Education Supervisor in work group meetings and/or monthly meetings that increase awareness to MCH program initiatives.
•Contribute to maintaining and assisting with publishing content that promotes and enhances maternal and child health.
HL7 Analyst
Indianapolis, IN job
•Lead and coordinator the immunization's response to meaningful use requirements
•Participate with other coordinators across the country in joint advancing public health readiness challenge
•Define and management the process for systems to test the submission of meaningful use data received directly from providers and help to accept the data when successful
•Serve as the liaison between the state and facilities for issues regarding meaningful use and immunization data
•Strong working knowledge and experience of Oracle database and PL/SQL scripting
•Serve as the central point of contact for information and assistance regarding meaningful use for the Centers for Disease Control and Prevention (CDC), the Joint Public Health Informatics Taskforce (JPHIT) the Centers for Medicaid and Medicate Services (CMS), and the Office of National Coordinator for Health Information technology (ONC)
•Participate in projects and activities relating to meaningful use
•Oversees the state meaningful use portal for immunization data attestment
•Stay abreast of changes to the meaningful use policy and procedure and inform the Immunization and CHIRP staff as need.
•Perform other duties as assigned.
Compliance Auditor :: Indiana
Bloomington, IN job
The Community Based Contract Compliance Auditor will be part of a regional team that provides on-site monitoring and reviews of DCS community based contracted provider businesses. The auditor will conduct reviews throughout DCS regions 8, 12, 13, 14,15,16,17, and 18 which covers the bottom half of the state. Community Based reviews will evaluate DCS services and billing to assure there are no errors and billing has been performed appropriately. The auditor will educate, recommend and create plans of corrections when any errors are found.
The auditor will conduct audits throughout the same regions as listed above. Community based audits will be a more comprehensive look at a providers practices from point of service to billing. The auditor will educate, recommend, and create plans of corrections as well as pursue any financial damages to the state within this process.
The auditor will travel in a team to DCS contracted provider locations to conduct reviews and audits. The auditor will also be part of a larger statewide team that will have weekly team Teams meetings, monthly division Teams meetings and quarterly face to face meetings in Central Office in Marion County.
The auditor will be responsible for suggesting process improvement within the team and within the division and will be responsible for adhering to all applicable state laws, policies, service standards, and procedures. The auditor will be responsible to participate in trainings to assist them in maintaining a full understanding of their position and its responsibilities.
Travel: This position covers DCS regions 8, 12, 13, 14,15,16,17, and 18. Travel to DCS provider locations within the regions is required. Travel will be as frequent as twice a week. Four times a year the auditor will be required to travel to Central Office in Marion County to participate in a Division meeting.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Bachelor's Degree in Social Work or Finance Related Field or 4 years' experience in an audit or investigations field.
4
Years
Excellent verbal & written communication skills with ability to communicate effectively with State Agencies, Community Programs and colleagues.
0
Proficient in Microsoft Suite to include Outlook, Excel, Word, Teams
2
Years
Strong attention to detail with ability to meet assigned deadlines.
2
Years
Prior experience formulating and implementing audit corrective action plans.
2
Years
Strong knowledge of applicable state laws, policies, service standards, and procedures.
0
Prior experience working as a billing auditor in a State or Federal Agency.
Highly desired
2
Years
Lead Specialist Support
Indianapolis, IN job
- Working knowledge of laws, rules and regulations relating to lead and healthy homes (specifically 410 IAC 29) - Able to effectively communicate in an oral and written format to professionals and non-professionals - Strong organizational skills and the ability to track progress on cases in several dozen counties concurrently
- Able to use the internet and traditional research sources effectively
- Able to comprehend, develop, and document procedures involved in the work
- Able to make decisions regarding data entry information within specific program area of work
- Able to exercise good judgement related to sensitive information and ensure HIPAA confidentiality
- Able to deal tactfully with a variety of individuals including colleagues, community leaders, government officials and representatives of environmental consulting firms
- Proficiency in Microsoft Office, Adobe, webinar/conference call technology
- Interest in how lead exposure affects the health of families and the strategies employed to protect them