Group Supervisor jobs at Walgreens - 135 jobs

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities: * Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. * Establishes clear expectations for balancing in-store customer service and completing online orders. * Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. * Seeks awareness of relevant competitors and industry trends. * Ensures an effective and efficient response to customer questions, requests, and/or concerns. * Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. * Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. * Maintains Team Member safety and security standards. * Ensures compliance with relevant regulatory rules and standards. * Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. * Maintains cleanliness of workspaces including staging area and coolers. * Maintains security of equipment, e.g., MSRs, phones, currency counters. * Proactively identifies process improvement opportunities. * Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills * Ability to perform task management, balancing dynamic customer flows. * Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). * Excellent interpersonal, motivational, team building and customer relationship skills. * Capable of teaching others in a positive and constructive manner. * Proficient with email, Microsoft Office, and operations-related applications. Qualifications * 12+ months retail experience Physical Requirements/Working Conditions * Must be able to lift 50 lbs. * In an 8-hour workday: standing/walking 6-8 hours. * Hand use: Single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting, and reaching * Exposure to FDA approved cleaning chemicals * Exposure to temperatures 90 degrees Fahrenheit * Ability to work in a wet and cold environment. * Ability to work a flexible schedule including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: ********************************************** At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: * A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. * Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. * Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. * Valuable associate discounts on purchases, including food, travel, technology and so much more. * Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. * Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! Minimum * Effective communication skills * Knowledge of basic math (counting, addition, and subtraction) * Ability to handle stressful situations * Retail or Customer Service experience * Promote trust and respect among associates. * Communicate company, department, and job specific information to associates. * Collaborate with associates and promote teamwork to help achieve company/store goals. * Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. * Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. * Monitor and control supply expenses for the department. * Manage cash control, sales and cash items and records for the store. * Manage the scheduling of Front-end associates to provide adequate department coverage. * Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. * Develop and implement a department business plan to achieve desired results. * Create and execute sales promotions in partnership with store management. * Implement the period promotional plan for the department. * Stay current with present, future, seasonal and special ads. * Monitor and control expenses for the department. * Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. * Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. * Plan, organize and supervise the inventory process. * Train department associates on inventory/stocking and Computer Assisted Ordering. * Adhere to all food safety regulations and guidelines. * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. * Notify management of customer or employee accidents. * Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. * Oversee and manage the efficient operations of all functions and activities of the Front-end. * Adhere to all local, state and federal laws, and company guidelines. * Assists management in the supervision and coaching of front end associates in the performance of their duties. * Must be able to perform the essential functions of this position with or without reasonable accommodation.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do * Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals * Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines * Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards * Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices * Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture * Exercising good judgment; taking appropriate partners as needed * Modeling, guiding and providing direction to associates * Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues * Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing * Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention * Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty * Use key performance indicators (KPIs) to make informed business decisions that drive overall store results * Accomplishing multiple tasks within established timeframes * Training, monitoring and reinforcing company policies, procedures, standards and guidelines * Maintaining adherence to company safety policies for the safety of all associates and customers * Key holder responsibilities include opening and closing store processes, and providing direction to associates * Other responsibilities as assigned What Skills You Have Required * Must be at least 18 years of age or older * Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals * Strong verbal/written communication and interpersonal skills * Flexible availability, including days, nights, weekends, and holidays Preferred * 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. * Ability to perform the accountabilities listed in the "What You'll Do" Section. * Ability to satisfactorily complete company training programs. * Ability to comply with dress code requirements. * Basic math and reading skills, legible handwriting, and basic computer operation. * Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. * Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. * Perform work in accordance with the Physical Requirements section. Physical Requirements * Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. * Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. * Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). * Ability to visually verify information and locate and inspect merchandise. * Ability to comply with health and safety standards. Pay Starts At: $18.10

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment; taking appropriate partners as needed Modeling, guiding and providing direction to associates Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty Use key performance indicators (KPIs) to make informed business decisions that drive overall store results Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associates Other responsibilities as assigned What Skills You Have Must be at least 18 years of age or older Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals Strong verbal/written communication and interpersonal skills Flexible availability, including days, nights, weekends, and holidays Preferred 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You'll Do” Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section. Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards. Pay Starts At: $18.10

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: * A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. * Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. * Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. * Valuable associate discounts on purchases, including food, travel, technology and so much more. * Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. * Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! Minimum * Ability to handle stressful situations * Effective communication skills * Knowledge of basic math (counting, addition, and subtraction) * Retail or Customer Service experience Desired * High school diploma or equivalent * Management experience * Second language (speaking, reading and/or writing) * Promote trust and respect among associates. * Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. * Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. * Assist with monitoring and control supply expenses for the department. * Assist with managing cash control, sales and cash items and records for the store. * Manage the scheduling of Front-end associates to provide adequate department coverage. * Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. * Assist with creating and execute budgets and scheduling of labor in partnership with store management. * Assist in the development and implementation of department action plans to achieve desired results. * Collaborate with Front-end associates and promote teamwork. * Display a positive attitude. * Stay current with present, future, seasonal and special ads. * Adhere to all food safety regulations and guidelines. * Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. * Notify management of customer or employee accidents. * Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. * Adhere to all local, state and federal laws, and company guidelines. * Must be able to perform the essential functions of this position with or without reasonable accommodation.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Retail or Customer Service experience Desired High school diploma or equivalent Management experience Second language (speaking, reading and/or writing) Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Assist with monitoring and control supply expenses for the department. Assist with managing cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Assist with creating and execute budgets and scheduling of labor in partnership with store management. Assist in the development and implementation of department action plans to achieve desired results. Collaborate with Front-end associates and promote teamwork. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Walgreens ***************** is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. Nasdaq WBA, an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBAs purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nations medically underserved populations. To best meet the needs of customers and patients Walgreens offers a true omnichannel experience with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide. Job Description Job Summary: Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members. Job Responsibilities: Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function Lead. Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate. Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients. Responsible for coaching and developing the Centralized Services team members and Function Leads. Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results. Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager. Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met. Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.). Qualifications Basic Qualifications Bachelor's Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting. Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position. Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Experience building and maintaining relationships within a team, coaching, mentoring, and training staff. Experience with MS Office Suite. Additional Information Preferred Qualifications Experience applying knowledge of Workforce Management Systems (WMS) Bi-lingual in English and Spanish. Experience working in a pharmacy fulfillment setting.

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. **Key Responsibilities:** + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. **Come join our team. You're going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** $14.00 per hour - $14.00 per hour **Location** 01138 - Hilliard **Posting Number** P1-1076676-3 **Address** 1760 Hilliard Rome Rd **Zip Code** 43026 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $14.00 - $14.00 per hour

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. MINIMUM High School Diploma or GED Any proven supervisory experience Any prior experience in the selection and hiring process Strong organization skills Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day Must be able to stand for extended periods of time and/or walk constantly Ability to stoop, kneel, or crouch several times per hour Proficient in Microsoft Office Excellent oral/written communication skills Strong leadership skills DESIRED Bachelor's Degree Any experience with and knowledge of Point of Sale (POS) Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness Interview, select and hire candidates to staff the on-line shopping department Meet the demands of product flow and create schedules according to guidelines Develop associates to meet the productivity standards and certify associates once they meet or exceed goals Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines Train associates on all functions and duties of the order selector and customer attendant roles Lead team in the planning, implementation and execution of e-Commerce's initiatives Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales Assist in the analysis and response to the competitive landscape Ensure orders are filled with products requested or comparable substitute in a timely and effective manner Execute best practices to determine appropriate substitutions in the event of an out of stock Follow processes for streamlining collection of orders, products, checkouts and delivery Report inventory issues such as out of stock items to department heads in a timely manner Troubleshoot equipment and devices for e-Commence department Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs Report all issues with item shelf allocation to division KOMPASS team Monitor and control expenses for the department Ensure preventative maintenance is being performed on all equipment in the department Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** **_Must Reside on the Eastern Seaboard_** Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. Additional responsibilities to include but not limited to the following: - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and give ongoing feedback. - Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. - Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. - Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. - Remove barriers to job performance and ensures regulatory compliance. - Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together. - Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. - Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives. - Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. **Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading member/customer service team. - Experience in a Medicaid and/or Medicare setting. - Bachelor's Degree **Education** High School Diploma or equivalent **_We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week._** **_Aetna Service Operations office/hub locations will be discussed with the selected candidate._** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $43,888.00 - $93,574.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. **Key Responsibilities:** + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. **Come join our team. You're going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** $14.50 per hour - $14.50 per hour **Location** 00853 - Cincinnati **Posting Number** P1-1076463-2 **Address** 9501 Colerain Ave **Zip Code** 45251 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $14.50 - $14.50 per hour

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** **_Must Reside on the Eastern Seaboard_** Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. Additional responsibilities to include but not limited to the following: - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and give ongoing feedback. - Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. - Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. - Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. - Remove barriers to job performance and ensures regulatory compliance. - Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together. - Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. - Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives. - Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. **Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading member/customer service team. - Experience in a Medicaid and/or Medicare setting. - Bachelor's Degree **Education** High School Diploma or equivalent **_We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week._** **_Aetna Service Operations office/hub locations will be discussed with the selected candidate._** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $43,888.00 - $93,574.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of cash and protect company assets * Keep the store well-stocked, and recover merchandise * Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards * Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders * Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable * Other duties as assigned* Skills and Experience: * High school diploma or equivalent is preferred * Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred * Ability to follow instructions and interpret operational documents is required * Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting * Excellent customer service and relationship management skills are required * Strong organizational and communication skills are required * Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 140 OH-46,Niles,Ohio 44446 10854 Dollar Tree Min: 11 Max: 11.5

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** **_Must Reside on the Eastern Seaboard_** Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. Additional responsibilities to include but not limited to the following: - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and give ongoing feedback. - Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. - Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. - Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. - Remove barriers to job performance and ensures regulatory compliance. - Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together. - Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. - Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives. - Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. **Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading member/customer service team. - Experience in a Medicaid and/or Medicare setting. - Bachelor's Degree **Education** High School Diploma or equivalent **_We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week._** **_Aetna Service Operations office/hub locations will be discussed with the selected candidate._** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $43,888.00 - $93,574.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. MINIMUM High School Diploma or GED Any proven supervisory experience Any prior experience in the selection and hiring process Strong organization skills Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day Must be able to stand for extended periods of time and/or walk constantly Ability to stoop, kneel, or crouch several times per hour Proficient in Microsoft Office Excellent oral/written communication skills Strong leadership skills DESIRED Bachelor's Degree Any experience with and knowledge of Point of Sale (POS) Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness Interview, select and hire candidates to staff the on-line shopping department Meet the demands of product flow and create schedules according to guidelines Develop associates to meet the productivity standards and certify associates once they meet or exceed goals Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines Train associates on all functions and duties of the order selector and customer attendant roles Lead team in the planning, implementation and execution of e-Commerce's initiatives Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales Assist in the analysis and response to the competitive landscape Ensure orders are filled with products requested or comparable substitute in a timely and effective manner Execute best practices to determine appropriate substitutions in the event of an out of stock Follow processes for streamlining collection of orders, products, checkouts and delivery Report inventory issues such as out of stock items to department heads in a timely manner Troubleshoot equipment and devices for e-Commence department Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs Report all issues with item shelf allocation to division KOMPASS team Monitor and control expenses for the department Ensure preventative maintenance is being performed on all equipment in the department Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. MINIMUM High School Diploma or GED Any proven supervisory experience Any prior experience in the selection and hiring process Strong organization skills Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day Must be able to stand for extended periods of time and/or walk constantly Ability to stoop, kneel, or crouch several times per hour Proficient in Microsoft Office Excellent oral/written communication skills Strong leadership skills DESIRED Bachelor's Degree Any experience with and knowledge of Point of Sale (POS) Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness Interview, select and hire candidates to staff the on-line shopping department Meet the demands of product flow and create schedules according to guidelines Develop associates to meet the productivity standards and certify associates once they meet or exceed goals Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines Train associates on all functions and duties of the order selector and customer attendant roles Lead team in the planning, implementation and execution of e-Commerce's initiatives Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales Assist in the analysis and response to the competitive landscape Ensure orders are filled with products requested or comparable substitute in a timely and effective manner Execute best practices to determine appropriate substitutions in the event of an out of stock Follow processes for streamlining collection of orders, products, checkouts and delivery Report inventory issues such as out of stock items to department heads in a timely manner Troubleshoot equipment and devices for e-Commence department Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs Report all issues with item shelf allocation to division KOMPASS team Monitor and control expenses for the department Ensure preventative maintenance is being performed on all equipment in the department Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** **_Must Reside on the Eastern Seaboard_** Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. Additional responsibilities to include but not limited to the following: - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and give ongoing feedback. - Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. - Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. - Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. - Remove barriers to job performance and ensures regulatory compliance. - Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together. - Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. - Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives. - Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. **Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading member/customer service team. - Experience in a Medicaid and/or Medicare setting. - Bachelor's Degree **Education** High School Diploma or equivalent **_We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week._** **_Aetna Service Operations office/hub locations will be discussed with the selected candidate._** **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $43,888.00 - $93,574.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. MINIMUM High School Diploma or GED Any proven supervisory experience Any prior experience in the selection and hiring process Strong organization skills Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day Must be able to stand for extended periods of time and/or walk constantly Ability to stoop, kneel, or crouch several times per hour Proficient in Microsoft Office Excellent oral/written communication skills Strong leadership skills DESIRED Bachelor's Degree Any experience with and knowledge of Point of Sale (POS) Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness Interview, select and hire candidates to staff the on-line shopping department Meet the demands of product flow and create schedules according to guidelines Develop associates to meet the productivity standards and certify associates once they meet or exceed goals Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines Train associates on all functions and duties of the order selector and customer attendant roles Lead team in the planning, implementation and execution of e-Commerce's initiatives Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales Assist in the analysis and response to the competitive landscape Ensure orders are filled with products requested or comparable substitute in a timely and effective manner Execute best practices to determine appropriate substitutions in the event of an out of stock Follow processes for streamlining collection of orders, products, checkouts and delivery Report inventory issues such as out of stock items to department heads in a timely manner Troubleshoot equipment and devices for e-Commence department Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs Report all issues with item shelf allocation to division KOMPASS team Monitor and control expenses for the department Ensure preventative maintenance is being performed on all equipment in the department Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation