What does a warehouse agent do?
A warehouse agent is tasked with improving inventory logistics and the processing of orders. They ensure this is effectively done by adding labels so that the identification of equipment at hand is easier. They are also responsible for taking clients' orders through calls, faxes, and the internet. They may even be expected to prepare periodic reports on all warehouse operations for the office.
Warehouse agent responsibilities
Here are examples of responsibilities from real warehouse agent resumes:
- Clean and maintain the warehouse in compliance with OSHA safety standard.
- Operate RF scanners in the breakdown of material to determine customs status and sorts product accordingly.
- Prepare pallets by following prescribe stacking arrangement.
- Improve order processing and inventory logistics by adding labels to bin locations for easier identification and determination of equipment on hand.
- Operate power equipment including: order pickers, tuggers, reach trucks, and counterbalance forklifts.
Warehouse agent skills and personality traits
We calculated that 21% of Warehouse Agents are proficient in Customer Orders, Pallets, and OSHA. They’re also known for soft skills such as Communication skills, Customer-service skills, and Detail oriented.
We break down the percentage of Warehouse Agents that have these skills listed on their resume here:
- Customer Orders, 21%
Load Uld's Per customer orders and load for shipment.
- Pallets, 16%
Prepared pallets by following prescribed stacking arrangement.
- OSHA, 7%
Cleaned and maintained the warehouse in compliance with OSHA safety standard.
- Computer System, 6%
Facilitate inventory management and inform management of low inventory; record inventory counts in company computer system.
- Pallet Jack, 5%
Operated forklift and pallet jacks Delivered products to food production Provided excellent customer service Maintained a clean and safe work environment
- Cycle Counts, 4%
Maintained high level of inventory accuracy via cycle counts and inventory management.
Most warehouse agents use their skills in "customer orders," "pallets," and "osha" to do their jobs. You can find more detail on essential warehouse agent responsibilities here:
Communication skills. The most essential soft skill for a warehouse agent to carry out their responsibilities is communication skills. This skill is important for the role because "production, planning, and expediting clerks are frequently in contact with suppliers, vendors, and production managers and need to communicate the firm’s scheduling needs effectively." Additionally, a warehouse agent resume shows how their duties depend on communication skills: "comply with all customs and border protections rules and regulations and osha standards and regulations, centralized communication/coordination with fsis/aphis. "
Customer-service skills. Another essential skill to perform warehouse agent duties is customer-service skills. Warehouse agents responsibilities require that "stock clerks sometimes interact with customers in retail stores and may have to get the item the customer is looking for from the storeroom." Warehouse agents also use customer-service skills in their role according to a real resume snippet: "operate forklift industrial trucks, load and upload shipments with customer vehicles transport. "
Detail oriented. This is an important skill for warehouse agents to perform their duties. For an example of how warehouse agent responsibilities depend on this skill, consider that "material and product inspecting clerks check items for defects, some of which are small and difficult to spot." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a warehouse agent: "loaded and unload trucks with attention to detail and no damage. ".
Math skills. A big part of what warehouse agents do relies on "math skills." You can see how essential it is to warehouse agent responsibilities because "some material recording clerks use math to calculate shipping costs or take measurements." Here's an example of how this skill is used from a resume that represents typical warehouse agent tasks: "use math a lot for product count and paper count. "
The three companies that hire the most warehouse agents are:
- Pilot Freight Services36 warehouse agents jobs
- Expeditors25 warehouse agents jobs
- Total Airport Services
9 warehouse agents jobs
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Warehouse agent vs. Agent
Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.
There are some key differences in the responsibilities of each position. For example, warehouse agent responsibilities require skills like "customer orders," "pallets," "osha," and "pallet jack." Meanwhile a typical agent has skills in areas such as "insurance products," "customer service," "life insurance," and "hr." This difference in skills reveals the differences in what each career does.
Agents tend to reach similar levels of education than warehouse agents. In fact, agents are 4.6% more likely to graduate with a Master's Degree and 0.6% more likely to have a Doctoral Degree.Warehouse agent vs. General warehouse worker
A general warehouse worker takes responsibility for doing various duties in warehousing. General warehouse workers receive and process incoming materials and stock, pick and file orders, and pack and ship these orders. The workers manage, organize, and retrieve stocks from the warehouse. They make sure that the orders are picked up and/or delivered on time. It is expected from them to have working experience in the job. They have to be proficient in terms of inventory software, systems, and databases. Among the other necessary skills for this career are time management, analytical, communication, and good organizational skills.
Each career also uses different skills, according to real warehouse agent resumes. While warehouse agent responsibilities can utilize skills like "osha," "pallet jack," "dhl," and "outbound freight," general warehouse workers use skills like "safety rules," "inbound trucks," "math," and "basic math."
On average, general warehouse workers earn a lower salary than warehouse agents. Some industries support higher salaries in each profession. Interestingly enough, general warehouse workers earn the most pay in the manufacturing industry with an average salary of $34,273. Whereas warehouse agents have higher pay in the transportation industry, with an average salary of $34,549.general warehouse workers earn similar levels of education than warehouse agents in general. They're 1.0% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Warehouse agent vs. General warehouse associate
A General Warehouse Associate performs a variety of tasks at warehouses on a day-to-day basis. They typically receive and process shipments, organize stocks, inspect packages to ensure quantity and quality, maintain inventory and other records, operate tools and equipment such as forklifts and scanners, utilize warehouse spaces, and prepare products subjected for deliveries. Moreover, a General Warehouse Associate must maintain an active communication line with staff for a smooth and efficient workflow.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from warehouse agent resumes include skills like "pallet jack," "dhl," "outbound freight," and "air freight," whereas a general warehouse associate is more likely to list skills in "manual pallet jack," "rf scanner," "unload trailers," and "electric pallet jack. "
General warehouse associates earn the best pay in the technology industry, where they command an average salary of $33,144. Warehouse agents earn the highest pay from the transportation industry, with an average salary of $34,549.general warehouse associates typically earn similar educational levels compared to warehouse agents. Specifically, they're 0.6% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Warehouse agent vs. Warehouse associate/driver
Warehouse associates/drivers are skilled warehouse employees who are responsible for operating forklifts and other equipment to perform the loading and unloading of warehouse products. These employees are required to manage and plan delivery routes so that they can develop safer and shorter routes to save gas as well as ensure on-time customer delivery. They must examine and inspect stock items for defects while reporting and damages to their supervisors. These employees must also receive and stock incoming inventory items as well as scan and organize them according to the company's health and safety regulations.
Even though a few skill sets overlap between warehouse agents and warehouse associate/drivers, there are some differences that are important to note. For one, a warehouse agent might have more use for skills like "pallet jack," "dhl," "outbound freight," and "air freight." Meanwhile, some responsibilities of warehouse associate/drivers require skills like "customer service," "cleanliness," "cdl," and "good communication. "
The manufacturing industry tends to pay the highest salaries for warehouse associate/drivers, with average annual pay of $34,727. Comparatively, the highest warehouse agent annual salary comes from the transportation industry.The average resume of warehouse associate/drivers showed that they earn similar levels of education compared to warehouse agents. So much so that theyacirc;euro;trade;re 1.9% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.0%.Types of warehouse agent
Updated January 8, 2025











