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The differences between warehouse leads and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a warehouse lead, becoming a customer service, warehouse takes usually requires 6-12 months. Additionally, a warehouse lead has an average salary of $41,281, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a warehouse lead include customer service, ladders and pallets. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Warehouse Lead | Customer Service, Warehouse | |
| Yearly salary | $41,281 | $30,800 |
| Hourly rate | $19.85 | $14.81 |
| Growth rate | -3% | -4% |
| Number of jobs | 123,344 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 39% | High School Diploma, 43% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
Warehouse leads are responsible for supply chain management in distribution centers. Their duties and responsibilities include supervising employees and evaluating their performance, meeting safety regulations, and monitoring deliveries and shipments. They are the ones who interact with customers and clients to resolve any delivery issues that may arise. They also help with some administrative tasks such as order and invoice processing and maintenance. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Warehouse leads and customer services, warehouse have different pay scales, as shown below.
| Warehouse Lead | Customer Service, Warehouse | |
| Average salary | $41,281 | $30,800 |
| Salary range | Between $27,000 And $62,000 | Between $25,000 And $37,000 |
| Highest paying City | Allentown, PA | Kent, WA |
| Highest paying state | Connecticut | New York |
| Best paying company | Silicon Valley Bank | Steel Dynamics |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a warehouse lead and a customer service, warehouse in terms of educational background:
| Warehouse Lead | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 39% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between warehouse leads' and customer services, warehouse' demographics:
| Warehouse Lead | Customer Service, Warehouse | |
| Average age | 44 | 40 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 22.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 1.0% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |