What Does A Warranty Administrator Do At Cummins Inc.
* Verify and approve daily payments’ batches. * Credits processing including:** verification of payments, research and adjustment of discrepancies, credits printing and * mailing, follow-up on pending matters with our dealers. * Process manual adjustment credits/invoicing including research and verification. * Process CMI/CPG bill back invoices including claim research, inquiries, follow-up, coding to the correct accounts and * invoice the dealers. * Run standard warranty data reports for dealers and interpret output. * Update labour rate for dealers. * Maintain dealer’s warranty files. * Set-up and delete dealers on BMS. * Conduct dealers warranty trainings * Liaison between dealers certification, training and dealers * Other duties as required
What Does A Warranty Administrator Do At Volvo Group
* Answer phone calls from external customers who have experienced a mechanical breakdown / failure to their truck.* Review transaction details of customers purchase to determine potential warranty coverage and/or policy assistance.* Work with branch management to discuss potential goodwill / policy assistance when appropriate.* Advise customers of assistance that potentially is or is not available.* Ensure successful "handoff" of customer to 3 rd -party providers as necessary.* Enter 90* Day Warranty claims in to the system for Warranty Department administration / consideration on eligible breakdowns.* Competencies:* Teamwork* Communication* Customer Focus* Flexibility* Ownership / Accountability* Interpersonal Influence* Analytical Skills* Resource Management* Attention to Detail* Problem Solving / Decision Making* Technical / Functional Expertise* Negotiation Skills* Initiative* Professionalism* Quality Advocate* Dependability / Reliability
What Does A Warranty Administrator Do At David Weekley Home
* Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner* Log all warranty service requests received from homeowners in the computer system* Immediately contact appropriate Warranty Service Team Members to respond to new service calls* Log new completed service calls from warranty team members ensuring problem codes are input correctly* Conduct random phone survey calls to homeowners to verify completion of service call and satisfaction of customer* Proactively send inspection notification letters to homeowners* Generate reports and interpret data for manager(s)* Break reports, call count reports, monthly and quarterly reports* Do Post* Closing, 3, 5, 9 and 10 month mailers* Interact frequently with homeowners, some of whom may be upset or angry* Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management* Heavy phone and computer use
What Does A Warranty Administrator Do At Bosch
* Reviewing and processing warranty, new and unused, Bosch error, and damage claims [online, email, fax, letters].* Technical understanding of product, expert on warranty requirements.* Processing registrations/knowledge of administrative warranty concept.* Updating extended warranty cards/interpreting and applying warranty codes to product.* Monitoring and updating BoschProHVAC website.* Updating extended Warranty/interpreting and applying warranty codes to product.* Data entry, including creating RMAs and credits and maintaining product and customer specific information.* Creating sales orders for warranty claims requiring replacement parts.* Communicating effectively with partners and customers.* Assist in reporting to customers in a case of any query.* Assist in development/improvement of new/existing processes for all customers.* Work closely with Quality, After Sales, and Customer Service departments on TQI Analysis.* Assisting coordinators with identifying trends across all product types.* Collecting relevant data to log and report product field failure rates.* Introducing a new form of reporting, PDCA, to standardize performance awareness across divisions.* Offers support with returns to Business Units and external suppliers.* Collate data for a number of stakeholders and present findings and a platform that will drive improvements to reduce external failure rates.* Works diligently to ensure department target KPIs are met.* Participates in cross training effort to support team and other departments.* Performs all other duties and special projects as assigned.* Qualifications
What Does A Warranty Administrator Do At MZ Auto Group
* Processes warranty claims on a timely basis* Processes all warranty paperwork to ensure proper documentation.* Reconciles all warranty receivables with payments through the appropriate accounting schedule.* Submits all rejected claims promptly or receives authorization to write them off.* Tracks warranty parts * Arranges for parts to be shipped to the factory or distributor, or to be scrapped