Warranty administrator job description

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish.
Health/Life & Disability Benefits

Group Health Plan Voluntary Insurance Employer Assistance Program Flexible Spending Account Plan


Benefits for Every Day


Payroll Direct Deposit


Benefits for Tomorrow


Paid Holidays Vacation Paid Sick time 401K Retirement Plan


Responsibilities


Damage Code, Book and Process warranty claims. Verify criteria required by factory. Arrange for parts to be shipped to the factory or to be scrapped. Follow up with the factory regarding unpaid claims. Reconcile warranty claims schedule(s). Maintain service related correspondence and files. Obtain customer and vehicle data and pull customer files. Assist accounting with coding of invoices for service department, payroll and other requests. Serve as cashier backup. Maintain a high degree of accuracy and courtesy. Perform all duties within the required time limits. Adhere strictly to all company rules, policies and procedures. Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.


Qualifications


Warranty experience preferred Detail-oriented Ability to work well with others and be part of a team Proficiency Microsoft Office General accounting knowledge preferred High school diploma or general education degree Excellent listening/communication skills Professional appearance and eager to improve on all aspects

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full time position responsible for successful operation and accountability for scheduling, processing
to completion, warranty and exceptional customer service.


Qualifications:


Minimum of 1 to 3 years RV experience. Customer relations ability, ability to plan and control,

product knowledge, administrative skills to include computers, problem solving ability, multitasking.


Job Requirements


Answer telephones and assist customers with questions about unit and technical questions as needed.
Manage work orders on a daily basis through proper Work Order Management.
Follow the FDMRV check-in procedure when dropping off new units.
Process the customer's work order efficiently through the Shop, Warranty and Parts
Develop and maintain high morale with team members throughout all departments.
Schedule work orders to technicians ensuring, that by 8:30 am daily, all work is properly routed and staged for each technician.
Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels.
Process all warranty claims within 24 hours of receiving the pcc's.
Once warranty is approved, re-schedule work back to shop for completion.
Finalize all warranty in a timely manner keeping the warranty clerk screen current at all times.
Follow-up with technicians to ensure all warranty parts are tagged and returned.
Send all warranty part returns to the parts department for proper shipping returns.
Keep and maintain a safe work environment and ensure compliance of all OSHA regulations.
Check all work to ensure that the quality of work performed is satisfactory and signed off.
Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle.
Obtain customer signatures on all repair orders and warranty claim forms when applicable
Work a minimum of 45 hours during each pay period; less any approved and paid time off.
Additional responsibilities as required or directed.


Benefits:


401k
Health, vision, and dental insurance
Paid time off

It's easy to apply, so apply today!

The Warranty Administrator is responsible for providing administrative support to the service department. This role keeps databases organized and updated frequently, assists with preparation of payroll and reports, and monitors progress of repairs and updates records accordingly.

We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees.

ESSENTIAL DUTIES & RESPONSIBILITIES:Review all warranty paperwork to ensure proper documentation and verify required criteria for the factory or distributor.Prepare, complete and submit the appropriate warranty claims information and supporting documentation to the vendor.Maintain thorough knowledge of all vendor procedures through ongoing training and publications.Negotiate “grey” areas of dispute with customers and vendors.Maintain all service and customer records as required by the warrantor.Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.Provide updates and status reports to the Service Manager.Other duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.Ability to communicate by providing verbal feedback in a professional manner.Ability to receive and analyze data and input into the computer.Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:High school diploma or equivalent.Valid Driver's License and MVR in good standing.Ability to multi-task.Detail oriented.Familiarity with truck, automotive, RV repairs or parts experience, preferred.Excellent verbal and written communication skills.Computer proficiency.Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:Type: Hourly Compensation Range: $16.00-20.00Bonus Eligibility: NoReports To: Service Manager Closing Date: Open until filled.
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.