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Warranty clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical warranty clerk skills. We ranked the top skills for warranty clerks based on the percentage of resumes they appeared on. For example, 24.2% of warranty clerk resumes contained schedule appointments as a skill. Continue reading to find out what skills a warranty clerk needs to be successful in the workplace.

15 warranty clerk skills for your resume and career

1. Schedule Appointments

Here's how warranty clerks use schedule appointments:

Field service calls and schedule appointments when necessary Albuquerque, NM Service Warranty Clerk, 7/97 to 7/98.
Schedule appointments for customers, field customer complaints.

2. Service Appointments

Here's how warranty clerks use service appointments:

Assisted customers in sales inquiries, service questions, and coordinated service appointments.
Answered incoming calls to schedule service appointments for customers.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how warranty clerks use data entry:

Entered Mazda warranties, inputted payroll, data entry of accounts payable/receivable, cut checks, answered phones, and filed.
Control the flow of telephone calls, file business charts, manage warranty accounts, and data entry.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how warranty clerks use customer service:

Assisted customers in closing out transactions while providing utmost customer service and maintaining accuracy and efficiency.
Performed customer service follow up telephone calls for dealership performance.

5. RV

Here's how warranty clerks use rv:

Process RV warranty claims from start to finish for 12 manufacturer systems.
Ordered parts necessary to repair RV under warranty claim.

6. Warranty Receivables

Here's how warranty clerks use warranty receivables:

Reconciled all warranty receivables and worked with accounting department to obtain payments.
Post credits and warranty payments to the Warranty Receivables Schedule.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how warranty clerks use payroll:

Prepared & input warranty and customer pay repairs in system, prepared billings and was responsible for weekly payroll for technicians.
Compile payroll reports for Accounting for three of the seven stores for a total of nine reports weekly.

8. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how warranty clerks use warranty claims:

Processed and managed warranty claims ensuring prompt and accurate reimbursement to Harley-Davidson Dealer Network.
Submit manufacturer warranty claims for repair work performed on commercial food equipment.

9. Computer System

Here's how warranty clerks use computer system:

Administered warranties for heavy equipment, entered warranty documents into computer system and filed documents.
Entered all warranty repair orders for service and body shop into EDS computer system for overnight processing.

10. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how warranty clerks use repair orders:

Coordinated with manager and prepared repair order for authorization as per warranty requirement.
Booked service repair orders correctly and accurately.

11. Toyota

Here's how warranty clerks use toyota:

process warranties and Toyota care policies in our dealer daily system.
Processed service discounts per technician approval and Toyota guidelines.

12. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how warranty clerks use adp:

Recorded accounting payments and verify balance into ADP systems.
Process tag and title work for Honda customers with CVR, post deals and work in ADP system.

13. Chrysler

Here's how warranty clerks use chrysler:

Worked in service department as appointment setter and entered warranties into Chrysler database.
Worked for local Chrysler dealerships as a receptionist/cashier and warranty clerk.

14. Warranty Issues

Here's how warranty clerks use warranty issues:

Monitored customer requests regarding all warranty issues, ensured compliance to all warranty specifications.
Communicated warranty issues with regional personnel.

15. Journal Entries

Journal entries can be defined as an act of keeping or making records of any transactions either economic or non-economic. The journal entries are made in the accounting systems of an organization. The entries are filled with two main fields; debit and credit. The debit and credit must be equal at the end of a journal entry else it is not considered correct. The journal entries also keep the date of transactions and the names of the accounts that were affected by the transactions.

Here's how warranty clerks use journal entries:

Created journal entries to correct the warranty schedule.
process aftermarket GAP and Warranty refunds, manage warranty and GAP contracts, Accounts Payable, Journal Entries

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List of warranty clerk skills to add to your resume

The most important skills for a warranty clerk resume and required skills for a warranty clerk to have include:

Schedule Appointments
Service Appointments
Data Entry
Customer Service
RV
Warranty Receivables
Payroll
Warranty Claims
Computer System
Repair Orders
Toyota
ADP
Chrysler

Warranty Issues
Journal Entries
Warranty Paperwork
Credit Card
Submit Warranty Claims
Inventory Control
Honda
Nissan
Warranty Service
Customer Complaints
Service Tickets
Body Shop
Insurance Claims

Multi-Line Phone System
DMV
Customer Inquiries
Bank Deposits
Warranty Schedule
Service Calls
A/R
Customer Accounts
Customer Relations
Subaru
Education Programs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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