Warranty manager jobs near me

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full - Time Salary: $48000 - $53000 /year + monthly and quarterly incentive earnings ** At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Hire, develop, manage and retain the office staff Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports High school diploma or equivalent; college degree is preferred A people centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. **Limitations apply, please see recruiter for details ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full - Time Salary: $53000 - $55000 /year + monthly and quarterly incentive earnings ** At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Hire, develop, manage and retain the office staff Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports High school diploma or equivalent; college degree is preferred A people centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. May vary by independently owned and operated Aspen Dental locations. Limitations apply, please see recruiter for details ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. R2025-014404

Title: Administrative Assistant Duration: 12 months contract + likely to extend Schedule: M-F 7 am-3:30 pm or 8 am-4:30 pm Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.) Essential Job Functions & Tasks: Major responsibilities: under moderate to limited supervision, perform administrative duties, compose, prepare, review and/or process documents which require judgment, independent analysis, and good working knowledge of company and/or department procedures; maintain confidentiality of Company matters and data as required. Utilize Microsoft Outlook, Excel, Word, and Powerpoint as well as other department software/systems as needed. Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employee and managers; works effectively as a team member within the department and due to knowledge and expertise, participates on inter-department teams as requested. Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service. Problem solving and initiative: use independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments; reviews, initiates and recommends corrective actions or improvements to administrative practices; reaches out to others inside and outside of department who are knowledgeable to assist in resolving issues. Basic Qualifications : Education Requirements: High school diploma or GED. Experience: Three years of administrative work experience. Demonstrated computer proficiency including the use of Microsoft Office Products. Experience with timekeeping and financial systems helpful. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem solving skills.

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America. The EPC Warranty Manager is responsible for the day-to-day management of warranty cases across a global network, including its distributors and Subcontractors. : *This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned . Position Responsibilities and Duties: Set the vision and multi-year roadmap for a centralized Warranty organization supporting PV, BESS, Technical Services, and HV; aligning with corporate goals and BU delivery plans Recruit, hire, train, and develop a high-performing warranty team while implementing retention strategies, performance management systems, and career development programs to build organizational capability and ensure continuity of warranty operations across multiple EPC projects. Review, respond, and track to completion to all warranty claims submitted for EPC projects. Utilize broad industry knowledge to manage claims according to EPC contracts, Vendor contracts, and best industry practices. Develop relationships with outside vendors across SOLV's service area and potential service areas to provide competitive pricing for work not performed by SOLV Technicians. Facilitate quick response to valid warranty claims by dispatching and managing internal and external resources across multiple diverse geographical regions. Review all incoming repair quotes and coordinate pricing for all aspects of remediation, including but not limited to field labor time, SCADA time, HV time, material, equipment, and subcontractors. Coordinate and support Operations and Legal departments to issue responses to legal notices as well as issue notices to vendors and subcontractors as necessary. Review and approve all invoices associated with EPC warranty work. Manage all purchase orders and subcontracts associated with EPC warranty work. Track and report, monthly, actual cost verses estimated/forecast. Provide monthly report to the Executive Committee on key warranty areas of focus and improve efficiency. Ensures Warranty budget is on track to meet SOLV's financial goals. Review field reports to improve budgets and annual operating costs. Provide feedback to EPC design and construction group on issues found throughout the warranty lifecycle with a goal to produce a higher quality project to the clients and reduce SOLV's warranty costs. Work with Business Development Manager to prepare adequate reserve estimates for new projects. Review all EPC contract warranty language and propose modifications and redlines to manage company risk. Provide historical failures to Business Development Manager for proposals or during contract negotiation as needed. Input into estimating and establishing cost parameters, budgets, initiatives, and potential ROI. Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations. Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Complete other responsibilities as assigned. Objectives or Goals to Measure Performance: Adherence to SOLV and other Company policies and procedures. Work within SOLV's business processes and ensure an efficient working environment. Quality control: accurate work product, integrity, and excellence of completed project repairs. Customer/Client Satisfaction. Rapid resolution to warranty claims submitted. Timeliness in responding to filed claims and facilitation of repairs. Effective coordination of SOLV projects with client priorities. Improved user proficiency and user satisfaction. Continual personal growth and education. Minimum Skills or Experience Requirements 5-10 years of experience in Utility Scale Solar Project Management or Construction. Ability to comprehend and communicate complex technical explanations. Excellent written and verbal English communication skills. Excellent customer service and interpersonal skills to work with others under all situations. Able to work within a project team, as well as to analyze, troubleshoot and prioritize problems independently. Strong analytical and quantitative skills. Understand safety principles, to safely work on equipment. Demonstrate computer knowledge (Microsoft Office / ERP software) Able to work in a fast-paced environment. Proficiency and knowledge of office practices, procedures, and equipment. Physical Demands and Environmental Conditions: Ability to work in a high stress environment. Requires frequent stooping, bending, crouching, reaching, handling, sitting, standing, walking, and lifting 20 or more lbs. Constant ability to see details at close range and at a distance, hear, talk, and possess depth perception. Extended periods of time sitting in front of computer using finger dexterity, and near and far vision. The noise intensity level is low. SOLV Energy Is an Equal Opportunity Employer At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law. Benefits: Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay. Compensation Range: $124,070.00 - $165,014.00 Pay Rate Type: Salary SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team. In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter. #LI-Remote Job Number: J12099 If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.

The Customer Experience Champion is responsible for collecting and delivering customer feedback insights to inform experience improvement roadmaps and priorities. This role develops and executes strategies for customer and employee delight initiatives, and supports communication and training efforts to drive customer-centric improvements across the organization. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Customer & Employee Delight Initiatives Develop, test, and implement strategies to deliver customer and employee delight. Collect and analyze data from experiments to draw actionable conclusions. Support the strategic vision and execution of delight programming. Communication & Outreach Partner with customer & employee communications teams to create and execute drip campaigns and webinars highlighting improvements from customer feedback. Conduct one-to-many and one-to-one outreach to customers, closing feedback loops, and facilitating focus groups. Consolidate feedback into CX platforms for broader analysis. Elevating Employee Engagement Champion a culture of inclusion, recognition, and purpose across Customer Success & Support teams. Design and implement employee engagement strategies aligned with customer experience outcomes. Lead initiatives that foster team connection, motivation, and retention-such as recognition programs, pulse surveys, and engagement campaigns. Partner with cross-functional leaders to embed engagement into onboarding, training, and performance development. Drive adoption of feedback loops that amplify employee voice and inform continuous improvement. Facilitate employee-led forums and committees to promote collaboration and innovation. Leverage engagement metrics to influence engagement strategy. Support change management efforts by ensuring employees feel informed, empowered, and connected to the mission. Serve as a visible advocate for employee well-being, professional growth, and purpose-driven work. Project Management Track progress on customer and employee experience improvement roadmaps. Perform administrative tasks for EX & CX forums and analytics readouts (agendas, materials, calendars, notes, follow-ups). Lead cross-functional initiatives from concept to execution, ensuring alignment with strategic goals and timelines. Develop detailed project plans, including scope, milestones, resource allocation, and risk mitigation strategies. Facilitate regular status updates, stand-ups, and executive briefings to maintain transparency and momentum. Champion continuous improvement by capturing lessons learned and applying insights to future initiatives. SUPERVISORY RESPONSIBILITIES: N/A at this time KNOWLEDGE, SKILLS AN,D ABILITIES: Thrive in a dynamically changing work environment. Work effectively independently and as part of a team. Develop lasting partnerships with internal/external business partners and customers. Strong project management, attention to detail, and organization. Intellectual curiosity and desire to build new skillsets. Confident communicator, able to build collaborative relationships with executives. Action-oriented, initiative-taking, and willing to dig into business challenges. Commitment to self-improvement and openness to coaching. Grace under pressure and a positive attitude. Contribute to a positive team culture valuing high performance, transparency, and work-life integration. EDUCATION AND TRAINING: Bachelor's Degree in a related field. 12+ years' experience in customer experience or customer success positions. 2+ years of technical experience with survey platform technologies (such as Medallia, Qualtrics, etc.). 2+ years of technical experience with CRM platform technology (such as Salesforce, Redtail, etc.). Technical CX system admin certification(s) preferred. Expert proficiency with Microsoft Excel and PowerPoint. OTHER QUALIFICATIONS: The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $114,500.00 - $148,800.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

UWorld is seeking a Psychology and Sociology Team Manager to join our growing organization. In this position, the Curriculum Manager will lead a team of fellow behavioral sciences experts and contribute to our web-based MCAT Psychology/Sociology and AP Psychology Question Banks. This is a great opportunity to partner with some of the brightest minds in education. UWorld is a highly collaborative, creative, and employee-centric environment that provides long-term career opportunities to educators who are passionate about teaching the next generation of professionals from all disciplines. Call us geeks. Call us nerds. But make no mistake, UWorld's goal is to be the company people call on to help "make the really hard things easy to understand." Minimum education required: Master's Degree or higher in Neuroscience, General Psychology, Clinical Psychology, or other related Behavioral Science discipline Experience or background in a clinical setting is a plus PhD is a plus Minimum experience required: 5+ years of leadership experience in a related Behavioral Science discipline 5+ years of experience teaching at the undergraduate level 2+ years creating educational materials in a corporate or academic setting Required skills: Passion for education and learning Effective problem-solving skills and acute attention to detail Excellent verbal and written communication skills Ability to think strategically and analytically and execute conceptual ideas into a finished product while meeting deadlines Proven history of working independently while leading within a team environment Ability to communicate in a professional, constructive, and tactful manner with both leadership and fellow team members Proficiency in using data and technology to improve a team's operational efficiency Ability to present our product and champion UWorld at public events (eg, conferences, high schools/universities) and web-based meetings Job responsibilities: Reports to the Director of Pre-Health Education Creates a supportive and collaborative team environment Empowers team members from all backgrounds with the skills and mentorship they need to perform optimally Identifies, communicates, and quickly reports issues or events within the team Motivates employees to perform at their best and work towards goals as effectively as possible Engages in conflict resolution measures with employees Conducts regular and annual performance reviews with employees Assesses/reviews specific content created by the writing team, pinpoints content areas that need improvement, and ensures content adheres to UWorld standards of quality and style Works with illustration and Department Director to efficiently high-quality educational images that adhere to the UWorld standard Generates hiring samples, assesses new applicants, provides hiring recommendations, and carries out job interviews Trains new staff and creates and monitors individualized development/training plans Oversees the day-to-day operations of team members and of the team (maintaining and reviewing production calendars, assessing editing/illustration delivery timelines, delegating tasks to team members) Works with Department Director and support teams to troubleshoot and resolve any issues related to software and day to day processes Interfaces with sales and marketing to provide necessary expertise for key projects Benefits Compensation and Benefits Competitive compensation (contingent on experience) Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time A generous paid holiday schedule that includes the entire week of Christmas Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance) 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment) Annual professional and career development opportunities available Relaxed work environment that offers flexibility to work remotely 1 day per week Social Committee that offers an inclusive environment to get to know coworkers in a fun way Daily on-site group fitness classes At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

Travel Insured International, a Crum & Forster company, is hiring for a Manager, Customer Insights. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. In this newly created role, the Manager, Customer Insights will be the trailblazer, painting a vibrant picture of our customers' needs and desires. Imagine yourself as the detective of data, uncovering hidden gems of insights that will shape the future of our company. If you're excited about turning numbers into narratives and insights into impactful strategies, then this is the perfect role for you! This role reports to the Director, Customer Insights and manages a Summer Intern. Job Description What you will do: Responsible for all aspects of the research cycle, including designing survey questionnaires or qualitative instruments, deploying research projects, conducting data analysis, creating reports with key insights, presenting virtual/live, and driving insights activation through work sessions and other solutions. Work closely with cross-functional teams, including marketing, sales, product development, customer care, claims, IT, and more, to ensure alignment and collaboration on customer insights initiatives. Deep relationship management with key stakeholders is necessary to drive activation of insights. Support ad hoc research projects with external vendors, including vendor selection, project management, and activation. Field analytics requests from key stakeholders across the organization, providing data-driven insights and recommendations to inform strategic decision-making. Develop and maintain dashboards and reports to track key performance indicators related to each initiative, including but not limited to Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT). Also responsible for tracking insights across projects and their impact on the organization (e.g., KPI impact, ROI, etc.). Stay abreast of travel and travel insurance industry trends, competitor activity, insights best practices, and emerging technologies in customer insights and analytics. Succinctly communicate those industry/competitor trends to key stakeholders in a timely manner. Support the activation of insights by translating customer insights into key strategies for our internal stakeholders. Provide training and support to internal teams on utilizing customer insights tools and methodologies effectively. Other duties as assigned. What YOU will bring to C&F: Deep experience in market research (both qualitative and quantitative methodologies) is necessary. The following areas are considered a plus: Segmentation, particularly activation, Journey mapping research as well as development and maintenance of maps, and Brand health research Strong attention to detail and a passion for driving customer-centric strategies and initiatives. Excellent communication and presentation skills, with the ability to communicate complex findings to non-technical audiences. Ability to tell a story with data. Proven ability to manage multiple projects simultaneously and meet tight deadlines. Collaborative mindset with the ability to work effectively in cross-functional teams. Experience and ability to thrive in a fast paced, growth-oriented organization. Requirements: A Bachelor's degree in Business, Marketing, Statistics, or related field or equivalent experience is required. A Master's degree is preferred. 5 years of experience in customer insights, market research, or analytics roles is required. High proficiency in Excel and PowerPoint is required. Proficiency in a survey platform such as SurveyMonkey, Qualtrics, etc., is required. Proficiency in Salesforce CRM system is preferred. Strong analytical skills with the ability to interpret data, identify trends, and extract actionable insights is required. Experience with survey design, deployment, and analysis techniques is required. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $64,700.00 to a maximum of $121,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Here at Four Pillars Executives, we are committed to growth and development of people, and our clients are looking for us to continually expand to keep up with market growth. We want to give hard working people who simply want to achieve more, the chance to do just that! People from a background in bar work, waiting tables, hospitality, catering, hotel work, retail, reception or similar that would consider a career change in marketing, sales, leadership, business or management are encouraged to get in touch with us! Note: We are not a restaurant - we are looking for individuals from the restaurant or hospitality industry. Our management team, our clients and our network of business partners offer product training workshops, conference calls, seminars and on-site developmental opportunities, so no sales experience is required. Our teams are responsible for day-to-day professional client representation to spread awareness and expand their customer base. You will be interacting with the public face-to-face in areas with heavy footfall. Get ahead of the competition and apply today! Four Pillars believes in a business philosophy of: Advancement based on results, not seniority 100% Advancement from within with clear targets Your attitude and work ethic will determine your career path Social and travel related incentives for top performers Our Environment consists of: Teamwork and friendly competition Like-minded people working towards a common goal A productive place to learn and build business relationships When sending your application, please be sure to include your phone number and email address so we can respond to you in a timely manner. Apply now to take the next step towards the future you deserve! Additional Information All your information will be kept confidential according to EEO guidelines.

Role: Customer Experience Manager Travel: Approx 25% regional travel required Experience: Minimum of 3 years' experience / success managing customer relationships and process improvements in a post-installation technical customer-facing support environment. The ideal candidate will bring a high degree of professionalism, strong communication skills and business acumen to the role. They demonstrate a strong customer centric mindset, with the ability to build customer relationships and proactively anticipate and resolve customer issues. Role: Reporting to our Director, Customer Success, the Customer Success Manager responsibilities include developing long-term relationships with a portfolio school districts and bus operators, connecting with key business executives and stakeholders. Customer Success Manager's liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client's needs and contractual obligations. This position interfaces with the regional customer base, Field Services, Law Enforcement Liaisons, Project Managers, Learning and Development, and other functional teams to drive quality improvements in the preparation, delivery, and continuous improvement of our field services activities. This position will be responsible for quality planning, assurance, control, and improvement for BusPatrol's camera system and partner products. Responsibilities Maintains and improves relationships with transportation customers to include school district transportation teams and school bus operators by providing support, information, and punctual responses to customer requests Works closely with Field Service to ensure timely and accurate execution Monitors and reports to the customer on fleet performance by monitoring dashboards and gathering feedback from clients Ensures accuracy of customer scorecard metrics and escalates concerns appropriately Assists with data mining and reporting general customer account information Owns transportation and operator customer meeting setups and agenda Identifies breakdowns and best practices for Bus Drivers and provides training with examples to make sure safety best practices are in place Facilitates Service/Replacement Order process for all company products Identifies opportunities for service and support process improvements Ensures refresh installation and maintenance are up to the highest standards. Sets the Servicing agenda for fleets under management for a rolling 2-week period Creates wide ranging campaigns to upgrade, improve, and remediate BusPatrol hardware Ensure Fleet data quality is pristine across all systems Partners with project management, field services, and IT to maintain quality standards, and alerts field services to trends that may require intervention from the team. Performs root cause analysis to troubleshoot issues and provide resolution (5 why, 8D, fishbone/ Ishikawa, poka-yoke). Role models Safety, Quality, and Compliance centered ways of working and demonstrates a strong Quality and customer centric mindset in support of business goals and objectives. Qualifications Bachelor's degree required. CCXP (Certified Customer Experience Professional certification preferred) Minimum of 3 years' experience and demonstrated success/knowledge, managing relationships with internal and external customers and process improvement in a post-installation technical customer-facing support environment. Experience working with program management to grow the business and address issues. Customer-Centric mindset, strong relationship building skills, and ability to anticipate and resolve customer issues that may delay or inhibit contract renewal. Technology skills which support the ability to communicate effectively and work remotely (e.g., through Teams and e-mail) and the ability to learn and operate effectively in Salesforce Usage of various Six Sigma methodologies and root cause/corrective action tools. (Six Sigma yellow belt preferred) Experience with operational risk management. Experience analyzing, solving quality problems and performing root cause analysis. Experience working in a matrix team environment. BusPatrol Value Proposition WHO WE ARE BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol's technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world. WHAT WE OFFER BusPatrol employees get: · A competitive salary and benefits package · Comprehensive personal time off, including volunteering and birthday days off · An opportunity to help build a company dedicated to children's safety · The chance to join an innovative and dedicated team, focused on leading edge technology · The occasion to participate in BusPatrol's culture of safety, learning, and teamwork BusPatrol's school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors. HOW WE WORK On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars. · SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams. · CONNECTION We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together. · EXCELLENCE We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf. · IMPACT We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities. We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children's safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed. The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits. EOE/AA Disability-Veteran Minimum US Base Salary USD $100,000.00/Yr.

at LeadVenture Customer Experience Operations ManagerWe are looking for a Customer Experience Operations Manager to join LeadVenture who wants to optimize the customer journey at scale. You will take your expertise in operations, SaaS tech stacks, and data analytics and to enhance the customer experience and retention by overseeing and optimizing the customer journey. You will focus on identifying insights from both qualitative and quantitative customer data and build solutions and programs to drive meaningful change in the way our teams operate and the way customers see value with our solutions. Here is more of what you'll get to do: Collaborate with CS leadership to develop and implement scalable strategies that improve retention and drive customer growth, including customer health monitoring and risk mitigation playbooks Serve as the primary administrator for our CSP (Gainsight CS) and a SME on other key products in tech stack (Gainsight PX, Qualtrics, Salesforce), optimize the systems to align with business needs Develop dashboards to monitor KPIs (ie retention, health, churn risk and deliver actionable insights Identify inefficiencies in our current processes and tools, recommending and implementing improvements that drive team productivity and customer outcomes. Lead initiatives related to digital customer success, account management, risk mitigation, and more Partner with teams across Revenue Operations, Finance, Marketing, and Product to optimize customer experience Essential Functions of the Role: Technical Skills: Gainsight Admin(required) and strong experience in Salesforce, Excel (pivot tables, VLOOKUPs), and data visualization tools. Customer-centric: Deep understanding of customer needs and passion for enhancing customer experience. Data-Driven: Strong analytical skills and the ability to synthesize complex data into meaningful insights. Strategic Thinker: Ability to bridge strategy and execution, translating high-level goals into actionable solutions. Problem Solver: A proactive approach to identifying and resolving challenges with systematic solutions. Collaboration: Comfort working cross-functionally with diverse teams and stakeholders to drive alignment. Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we're looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are:LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, InteractRV, Net Driven, TCS Technologies, Dealer Car Search, and Frazer. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, The Netherlands and The United Kingdom. Together, we are LeadVenture! LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

A bit about us At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence. The Impact You'll Have As our Senior Manager of Customer Experience, you'll shape what “the smarter way to stay” really feels like. You'll lead a team that brings our hospitality-living promise to life - creating moments that make guests feel seen, supported, and at home from the first hello to their departure. The responsibility of this role is to manage and improve aspects of the guest journey, ensuring satisfaction and loyalty throughout a guest's life cycle. Around here, things move fast and no two days look the same (which is how we like it)! You'll collaborate closely with our Associate Director of CX and cross-functional teams to build seamless, thoughtful touchpoints across the entire guest journey. Through strong communication, data-driven insights, and a caring, human approach, you'll set the standard for how Placemakr connects with every guest, every time. As an experienced leader and subject matter expert, this individual needs to emphasize precise documentation and reporting, and communicate issues, expectations or changes effectively with team members across the business. This is how we own it, make it better and treat people right! What You'll Do Lead with care and clarity. Guide and grow a team of off-site supervisors and agents to deliver an effortless guest experience across every channel. Develop centers of excellence. Build specialized, high-performing teams that make the guest journey smarter and smoother with an emphasis on highly reliable communication channels and operational efficiency. Set the standard of excellence for guest experience and cross-functionally roll out these standards to ALL guest facing teams in the business. Coach and empower. Train, mentor, and inspire your team - creating a culture of accountability, collaboration, and continuous improvement. Create a clear growth trajectory within the team. Develop your supervisors so they can fulfill your duties in your absence. Keep the information fresh. Regularly audit and update guest-facing communications to make sure what we share is clear, helpful, and true to our brand. Advocate for changes to the guest experience that create a more seamless journey throughout our portfolio. Collaborate across the company. Partner with a myriad of cross functional teams to support new openings and ensure every guest touchpoint feels like Placemakr. Own the story through data. Create and manage dashboards that give a clear picture of guest satisfaction, contact trends, and team performance. Use said data to create resources, drive accountability, and suggest improvements across the business. Evolve our CX playbook. In partnership with the Associate Director, refine our customer experience strategy so it continues to set us apart as a category-defining brand. You maintain and update our CX playbook to ensure information is always accurate, and our guest facing teams are delivering to our standards of excellence. Lead by example. Embody our Community Norms - treating people right, owning your work, and always finding ways to make it better. Continuously improve. Recommend and rollout processes that standardize the guest experience across all properties in the Placemakr portfolio. Pilot new ways of communicating with our guests, driving meaningful change and setting us apart from others in the hospitality industry. Partner with the Associate Director of CX on budgetary needs and recommendations. Additional duties and responsibilities assigned. At Placemakr, this phrase isn't a catch-all; it's the way we work. What It Takes Bachelor's degree in hospitality, business, communications, or related field - or equivalent hands-on experience. 7+ years in hospitality, operations, retail, or F&B, with on-site experience a big plus. 3+ years of people leadership, ideally in a customer service or guest experience environment. Skilled in Microsoft Office Suite, and experience with hospitality management systems and communication tools preferred. A proven ability to lead, train, delegate, and motivate teams while keeping them aligned around goals and guest care. A guest-first mindset - you're obsessed with making things better for them, every day. Relentless curiosity, adaptability, and a growth mindset. You have the ability to give feedback in a timely, compassionate, yet direct manner and receive feedback with grace. A hands-on leader and world-class motivator who excels in change management - you don't just talk about what's happening; you explain the why and inspire others in the middle of the storm. Strong communication skills, both written and verbal, with the ability to collaborate across departments. You enjoy working cross-functionally to assist with identifying issues and implementing solutions. Comfort with data and reporting to drive insights and improvements. A calm, confident presence during change - you explain the “why,” not just the “what,” and inspire others through it. Attention to detail and the ability to manage multiple priorities in a fast-moving environment. You exercise excellent judgement and decision-making skills. And above all: you live our values. You own it. You make it better. You treat people right. Our benefits & perks Competitive Pay and Generous Stock Options Medical, Vision & Dental Insurance with options for Flexible Spending AccountsGenerous Paid Time-Off ProgramPaid Parental LeavePaid Life Insurance 401k + 4% employer matching program Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees Plus, discounts to stay at select Placemakr properties all over the US Our community norms Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business: We own it.We make it better.We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at ************************ All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit ***************** If you don't meet 100% of the above qualifications, we still encourage you to apply!

* This position may primarily be performed remotely; however, candidates must live within 50 miles of our headquarters office (1725 Duke Street, Alexandria, VA 22314). Please apply online at ******************************************** . Who we are: HRCI , headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For over 50 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and offers world-class learning, as well as the administration of eight global certifications and is dedicated to helping professionals achieve new competencies that drive business results. We are a dynamic non-profit with a hard-working, committed team. Want to know more about what life is like at HRCI? Find out more about us at ********************************************* Why HRCI: We are a Washington Post Top Workplace, two years running (2024 & 2025)! Be part of a dynamic and passionate team of professionals focused on driving the organization forward. Have the autonomy to grow your career and opportunities for professional development. Highly rewarding work in a fun, team-oriented culture. Great benefits (health insurance, generous time off, 401(k) match, parental leave) and a flexible working environment. Position Overview: The Customer Experience (CX) Manager is responsible for overseeing the daily operations of the CX team, with a strong focus on staff scheduling, performance management, and operational efficiency. This role ensures consistent delivery of high-quality customer service by actively monitoring team performance, addressing service issues, and supporting employee development through product knowledge and training initiatives. Oversee the day-to-day activities of the CX team (approximately 8-10 team members); ensure the delivery of value-add services, provide effective problem solving, and drive sales opportunities. Foster a data-driven, coaching-forward culture and reinforce accountability measures by conducting regular check-ins and providing timely performance feedback to team members, including team stand-ups. Manage the coordination of staffing coverage and time-off approvals. Collaborate with the Chief Business Officer (CBO) on the development and enhancement of work procedures, workflows, and training programs for optimal customer service delivery. Liaise with the Technology team to monitor, maintain, and optimize CRM, telephony, and ticketing platforms to ensure seamless CX performance, enable automation, and support operational efficiency. Identify and work with team members to implement standards/procedures for ensuring optimal customer experience and effective sales solution by following a continuous improvement trajectory. Oversee quarterly and annual revenue targets and associated goals. Support the selection, training, coaching, mentoring and motivating of the CX team to meet current and future sales goals. Effectively communicate and present information and updates to the CBO and the CX team. Analyze data, such as direct web traffic and phone calls, and create tracking reports to measure set goals, efficient operations, workload balance, and attain NPS scores. Establish an audit routine for all daily activities to ensure that effective processes are followed and to provide performance feedback to team members. Monitor key performance indicators (KPIs), service levels, and call activity to identify areas for improvement. Analyze the database to project sales, determine profitability and targets, and identify potential opportunities. Assess impact and support the adoption of AI-enabled tools (chatbots, sentiment analysis, internal copilots). Ensure adherence to service standards and company policies. Escalate complex issues or trends to the CBO for resolution. The Skills You Need to Succeed: High school diploma or equivalent, required; Bachelor's degree, preferred 6+ years of increasing customer service responsibility, including sales and/or operations functions, required Experience in a team lead or senior customer service role, required Familiarity with AI-enabled tools (chatbots, etc.), highly desirable Some exposure to training, scheduling, or mentoring, preferred Certification (aPHR, PMP, etc.), highly desirable Effective operational acumen with strong analytical, organizational and time management skills. Quick learner and able to acquire in-depth knowledge of HRCI's products/solutions/processes. Empathetic, active listener, with proactive ability to solve problems effectively and efficiently Intrinsically motivated and emotionally intelligent to manage and develop a diverse CX team. Confident and effective use of technology. Collaborative team player with exceptional interpersonal skills exhibiting a positive attitude and a professional demeanor. Salary range: $87,000 - 92,000/year; Compensation is based on a variety of factors including, but not limited to, relevant experience, skills, and internal equity.

About Us We're a fast-growing residential cleaning company with a strong brand, loyal customers, and a team that shows up every day to deliver great service. But growth without consistency doesn't scale... and that's where you come in. We're looking for a Customer Experience Manager who will own the entire customer journey and build our CX department from the ground up. This is a high-impact, hands-on role for someone who thrives on solving problems, creating scalable systems, and making sure every customer feels truly cared for. What You'll Do You'll be the architect and operator of our customer experience from designing systems, setting service standards, and managing a growing team to ensure every interaction reflects our values and commitment to excellence. You Will … Personally investigate, manage, and resolve escalated customer concerns in coordination with Sales, Field Ops, and other departments. Develop systems, tools, and workflows for tracking and managing customer inquiries, feedback, and complaints. Define and report on CX metrics (response times, resolution rates, NPS, CSAT, churn) and use insights to drive improvements. Curate and implement a customer experience strategy that aligns with our brand and values. Build and lead the company's first dedicated Customer Experience department. Serve as the voice of the customer across the company, ensuring feedback and insights drive improvements in all departments. Hire, train, and manage a team of CX agents as the department grows. You're a Great Fit If You... Live and breathe customer service. You're passionate about making customers feel heard, supported, and delighted each and every time. Have 3-5+ years in customer service, customer experience, or related roles, with at least 2 years in a management capacity. You thrive in a remote environment and are self-motivated, disciplined, and accountable, treating it with the same professionalism as an in-office role. Know how to build or scale customer service operations (systems, tools, and reporting). Are calm under pressure, organized, and execution driven. Love data, metrics, and accountability. You thrive on turning numbers into action. Have experience hiring, training, and leading customer-facing teams. Are a natural problem solver who thrives in messy or undefined environments. You're Not a Great Fit If You... Prefer to follow a playbook rather than create one. Avoid tough conversations with customers or teammates. Struggle to prioritize or follow through. Want a role where you can stay behind the scenes without customer interaction. Are looking for a fully hands-off leadership role. Bonus Points If You... Have experience both using and administering CX platforms like Zendesk and Dialpad Have worked in high-volume service businesses with field teams. Are fluent in Spanish and English. Have a background in customer journey mapping or experience design. Requirements Requirements 3-5+ years of progressive experience in customer service, customer experience, or related roles. At least 2 years managing a team or leading customer-facing functions in a remote environment. Proven ability to build and implement scalable CX systems and processes. Strong communication and conflict-resolution skills. Highly organized and detail-oriented, with strong follow-through. Authorized to work in the United States. Bachelor's degree preferred but not required. Additional Information This is a fully remote position, open to candidates residing in and eligible to work in the United States. Our offices operate 8AM-5PM Monday-Friday Pacific Standard Time; the selected candidate will be expected to be available during these hours, regardless of physical location. Occasional travel to corporate offices in Redmond, WA may be required. Benefits Compensation & Benefits Base salary: $60K-$70K DOE (This is a salaried, non-represented (exempt) position). Performance bonus: Up to $10K/year, tied to CX metrics and company performance. PTO: 3 weeks per year, plus paid holidays. Health benefits: Health care coverage reimbursement - ICHRA (Individual Coverage HRA). Dental and Vision. 401k with 4% company match.

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you'll be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here . What You'll Do Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience Use the resources we supply to provide world-class CS to our clients and advocates Help us to gather and track feedback in order to work toward the constant improvement of our customer's experience and our platform Build strong relationships with our clients and advocates, helping them feel heard and understood Take action based on the feedback you receive by reporting issues and sharing detailed notes Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table Empathy deepened by rigor: You feel what the customer feels and still demand measurable results. A track record of managing CX or support teams in a high-growth, high-stakes environment; you've hired, coached, and, when necessary, parted ways with underperformers. Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance. Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.) A troubleshooting mindset and the creativity to invent solutions when no template exists. Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement. Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive. Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through. Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

About Bennie Bennie (*************** is an employee benefits broker and platform that helps companies create a healthier workplace. We provide technology and services that are beyond what growing companies typically receive, yet exactly what they need. Bennie is building the ultimate benefits platform by connecting disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Our technology, benefit plans, and service model are designed - first and foremost - with the employee in mind. Bennie was founded in May 2019 and is headquartered in Stamford, CT. Bennie is a remote-first company with offices in New York, NY and Denver, CO. Core Values at Bennie As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by: Maintaining a positive attitude throughout our journey of building our company. Being responsible for the quality of their work and for meeting their goals. Respecting our differences and looking out for one another. Believing in living complete lives that balance our work and personal time. About the Role: The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business. The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners. Reporting to: Principal Benefits Consultant Who You Are: The ideal candidate should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer. The ideal candidate should possess exceptional analytical, communication, and relationship building skills; and is excited to join a startup and work with senior team members to help deliver exceptional consulting service and experience to Bennie's customers. The CEM should exhibit the six core attributes of the Bennie consulting team: Possess a growth mindset to drive the business upward and forward. Take a proactive approach to value creation and delivery for customers, colleagues, and partners. Seize the consultative opportunity in every interaction with customers, colleagues, and partners. Maintain a curiosity about the industry, Bennie's customers, and Bennie's business. Bring relentless intensity to the creation of value. Work collaboratively with customers, colleagues, and partners. Responsibilities include: Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. Support execution of the annual customer account plan for all assigned customers. Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. Lead customer open enrollment presentations. Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators. Other duties as assigned. Requirements: 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a substantial book of business. Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio. Bachelor's degree or equivalent experience. Life & Health Producer's License. Working knowledge of MS excel, Word, and PowerPoint. Nice to Have: Experience working with today's leading HR/Benefits technology platforms. Experience in both large- and small- group benefits consulting. Compensation & Benefits: We offer a competitive salary for this fully remote position, commensurate with experience and qualifications. The estimated annual salary range for this role is USD80,000 to USD110,000*. *Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Bennie offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: Flexible Time Off: We have a flexible vacation policy and offer paid company holidays Remote-first environment: Bennie is 100% remote (must be based in the US) Health Benefits that include: Medical/Dental/Vision HSA & FSA, HRA, Life, Disability, & Employee Assistance Program Wellness Benefits that include: Headspace Wellhub Rocket Lawyer One Medical Membership Kindbody Financial education with Betterment Stock Options: All full-time employees are granted stock options Remote Work Stipend: A $1,000 WFH Stipend is paid within your first 60 days of employment. Paid Parental & Bonding Leave Employee Referral Bonus Program Bennie is an Equal Opportunity Employer Bennie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. RH is seeking a Customer Experience Leader to set strategy to ensure execution of our core objective: providing world-class service to our customers. This role will set the pace and deliver first-class service internally so our Associates can deliver a luxury experience externally. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Drive customer delight and revenue through elevated product knowledge and unparalleled service Lead the team in learning the RH design point of view and product assortment Develop a thorough understanding of luxury needs and expectations in order to lead your team to deliver the highest level of service to our clients Foster a culture of ownership, accountability and servant leadership Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements OUR REQUIREMENTS 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software Commitment to Quality, detail-focused at all levels to ensure first-class service Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships Perceptive and capable of relating to individuals at all levels Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results Superior interpersonal and leadership skills with a passion for service Strategic, highly organized and results-oriented Excellent verbal and written communication skills High energy, ability to energize others Willingness to work a flexible schedule, including evenings, weekends and holidays

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together! Job Description The Manager, Customer Experience, is responsible for maximizing the value of the SaaS platform across the organization. This role serves as the bridge between business stakeholders and technical teams, ensuring that SaaS solutions align with strategic goals and deliver measurable business outcomes. This is a people management role, responsible for leading and developing a team of Business Analyst. YOUR ROLE: Product Vision & Strategy Define and communicate a clear product vision aligned with business objectives. Develop and maintain a product roadmap that reflects priorities and timelines for delivery. Serve as the voice of the customer and business stakeholders in all product decisions. Backlog Management Own and manage the product backlog, ensuring it is visible, transparent, and prioritized. Write and refine user stories with clear acceptance criteria. Collaborate with cross-functional teams to ensure stories are well understood and ready for development. Stakeholder Engagement Act as the primary liaison between business units, end users, and the development team. Facilitate discovery sessions and workshops to gather requirements and feedback. Align with Experience Designers, SMEs, and analytics teams to ensure cohesive delivery. Delivery Oversight Guide Agile feature teams (PODs) through sprint planning, reviews, and retrospectives. Conduct UAT and ensure successful handoff to support teams. Monitor progress and resolve issues that may impede delivery. Team Leadership Manage and mentor a team of Business Analysts, fostering growth and accountability. Conduct regular performance reviews and support career development. Promote collaboration, innovation, and ownership within the team. Continuous Improvement Analyze platform usage and performance to identify opportunities for enhancement. Lead initiatives to improve user experience, data quality, and process efficiency. Stay current with product releases and recommend relevant features for adoption. Qualifications 3+ years of experience in SaaS Product Ownership, administration, or business analysis. Willingness to own Salesforce Service Cloud/Field Service and support Sales Cloud, Marketing Cloud, and Experience Cloud capabilities. Proven experience working in Agile/Scrum environments. Experience managing direct reports or leading cross-functional teams. SaaS Administrator or Manager, Business Analyst certification preferred. Excellent communication, facilitation, and stakeholder management skills. Preferred Experience Background in manufacturing, distribution, or customer experience operations. Familiarity with tools like ADO, Jira, or similar backlog management systems. Experience with SaaS integrations and third-party applications. Cultural Norms & Work Expectations Willingness to travel an average of 25% for stakeholder engagement, workshops, and team collaboration. Core working hours are 8:00 AM to 5:00 PM Eastern Time. Remote work is supported and encouraged, with a strong emphasis on building relationships through video meetings and active virtual collaboration. Expected to champion continuous improvement, proactively identifying opportunities to enhance processes, tools, and team dynamics. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].