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Warranty manager skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical warranty manager skills. We ranked the top skills for warranty managers based on the percentage of resumes they appeared on. For example, 18.8% of warranty manager resumes contained customer service as a skill. Continue reading to find out what skills a warranty manager needs to be successful in the workplace.

15 warranty manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how warranty managers use customer service:
  • Worked directly with manufacturer reps and corporate members of Camping World to assure accuracy and excellent customer service.
  • Analyzed business trends in order to effectively promote and improve company policy, customer service and business revenue.

2. Customer Satisfaction

Here's how warranty managers use customer satisfaction:
  • Serve as customer focus leader which has resulted in continuing successful implementation of product changes to increase customer satisfaction.
  • Implemented and coordinated processes and procedures within four departments to ensure prompt recovery of warranty expenses and customer satisfaction.

3. Warranty Issues

Here's how warranty managers use warranty issues:
  • Consult with the QC department daily on procedure modification and procedure implementation in manufacturing process to avoid future warranty issues.
  • Filed warranty claims, dealt with dealers and public for warranty issues, shipped back parts for warranties to be paid.

4. Dealership

A store or establishment that is authorized to sell a specific brand of goods is known as a dealership. Mostly this term is used for the buying and selling of vehicles and automobiles. A business is considered a dealership if it had permission to sell certain items from a particular company, making them dealers of that brand.

Here's how warranty managers use dealership:
  • Managed 8 technicians and handled all customer relations for dealership
  • Processed and filed warranty claims for new heavy duty trucks in support of an established dealership.

5. Purchase Orders

Here's how warranty managers use purchase orders:
  • Provided administration duties by handling customer invoicing, processing receivables and purchase orders.
  • Coordinated all company purchase orders.

6. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how warranty managers use customer care:
  • Increased employee knowledge by assisting with development and implementation of customer care awareness program.
  • Worked closely with home builders' customer care reps and equipment manufacturers to ensure homeowners were taken care of efficiently.

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7. Warranty Repairs

Here's how warranty managers use warranty repairs:
  • Communicate with project company personnel and act as liaison between residents and subcontractors when warranty repairs are necessary.
  • Worked with on-site Chrysler Engineer regarding special warranty repairs when investigation by Chrysler Manufacturing was needed.

8. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how warranty managers use warranty claims:
  • Reduced International Warranty claims by 22% through policy and procedure awareness by implementing Warranty Images and enhancing customer loyalty.
  • Obtained supplemental insurance approvals for additional parts on warranty claims and provided Spanish/English translation to customers and staff as needed.

9. Warranty Procedures

Here's how warranty managers use warranty procedures:
  • Developed procedures and assisted training of counter staff on proper warranty procedures.
  • Created warranty procedures Designed detailed warranty tracking spreadsheet Designed New Homeowner Manual

10. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how warranty managers use repair orders:
  • Assisted the warranty administrator with preparation of warranty claim repair orders, reconciliation of manufacturer statements, etc.
  • Developed new repair order management procedures following transition to new accounting software.

11. Warranty Service

Here's how warranty managers use warranty service:
  • Manage warranties and warranty service for sales offices in Massachusetts and New York.
  • Provided warranty service to more than 30 Communities in PA & NJ.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how warranty managers use payroll:
  • Calculated and processed technician payroll.
  • Resolved customer complaints and handled all inquiries, prepared warranty and building bonuses, payroll and accounts Payable.

13. Sub Contractors

A subcontractor works on a contractual basis wherein they perform duties intended only for a particular client or customer. It is done to agree on terms with the contractor and not with a client. Typically, it is a specific type of concentration where they meant to partner with different contractors depending on the project to be implemented.

Here's how warranty managers use sub contractors:
  • Managed jobs for completion, problem solving, scheduling, managing sub contractors, inspection of jobs, inventory control
  • Develop and institute with Project managers and sub contractors quality control procedures to provide a better product.

14. Inventory Control

Here's how warranty managers use inventory control:
  • Direct responsibility over Inventory Control/Purchasing, Parts Sales, Billing, Payment Management, Shipping & Receiving.
  • Involved with attendance and termination of employees, data entry, inventory control, file work,

15. Customer Complaints

Here's how warranty managers use customer complaints:
  • Resolve all elevated customer complaints.
  • Service writer's responsibilities, customer relation skills and customer up sell, handling customer complaints.
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List of warranty manager skills to add to your resume

Warranty manager skills

The most important skills for a warranty manager resume and required skills for a warranty manager to have include:

  • Customer Service
  • Customer Satisfaction
  • Warranty Issues
  • Dealership
  • Purchase Orders
  • Customer Care
  • Warranty Repairs
  • Warranty Claims
  • Warranty Procedures
  • Repair Orders
  • Warranty Service
  • Payroll
  • Sub Contractors
  • Inventory Control
  • Customer Complaints
  • Warranty Management
  • OEM
  • Warranty Policies
  • Warranty Costs
  • Computer System
  • Sigma
  • Logistics
  • Warranty Administration
  • Customer Relations
  • Warranty Program
  • BMW
  • Cummins
  • Service Calls
  • Caterpillar
  • Service Appointments
  • Warranty Coverage
  • Customer Issues
  • RMA
  • Customer Support
  • HVAC
  • Nissan
  • Service Orders
  • Hyundai
  • RV
  • ADP
  • Financial Reports
  • QuickBooks
  • Schedule Repairs
  • CSI
  • Vendor Relations
  • A/R
  • Kenworth

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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