Warranty technician job description

$12,000 SIGN ON BONUS*

You're looking for a job for a reason...

You're tired of where you're working?

Maybe you don't feel like you're getting paid what you deserve?

Maybe you don't like your boss and don't feel like he/she supports you?

Maybe you just don't like your company-and you know there's something better?

The bottom line is: You're tired. You need a change.

And we can help you at Total Mechanical Systems .

You simply need to be highly motivated ; love to be part of a team , but works well individually; welcome learning new things ; enjoy interacting with people ; and be ready for a new challenge every single day ... If you meet these requirements, I want to talk to YOU! And I ask that you apply!

What's in it for you? Excellent question! You want to work for us because I can promise you a new career that you'll love filled with:

Great money! Our top performers are among the highest paid team in CT . You'll have unlimited earning potential with our Generous Bonus programs

Great benefits!

100% Paid Health Insurance

100% Paid Dental Insurance

100% Paid Vision Insurance

100% Paid Life insurance

3% Match Retirement

Disability

NO mandatory weekends

12 days PTO after 90 days

6 Paid Holidays (Even if they land on a weekend!)

Company Supplied IPAD

Company Supplied Cell Phone

Company Supplied Vehicle with company tools (Propress/ACR press)

Tool Co-op (If your tools break on our job we buy you new ones)

Carhartt Uniforms washed weekly. Winter and Summer Shirts/Pants/Jackets/Hats

Company Supplied Water

Company Supplied Ice

Company Supplied coolers

Company Supplied coffee year round

Great opportunity! (In house Marketing department Keeping you busy year-round! No sitting at home and worrying!)

Growth potential! (We grow every year, which means we're looking for future managers! Ask about our Career path plans )

Continual training & education! (In house Live fire training facility, On staff teachers and proctors....ask about our 6 week quick train program! )

And most importantly: PERSONAL SATISFACTION DOING A JOB YOU WILL LOVE!!!

You want to work for a business that believes and supports YOU!!! In fact, we operate this company using the "TRIPLE WIN" model...

3 Reasons You'll LOVE Working for Us ...

1. Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they're successful. And for doing a great job, they receive tremendous financial rewards-as well as incredible career satisfaction. This is a workplace you'll enjoy being a part of.

2. Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don't, we do whatever is necessary to make them wildly happy they did business with us-so much so that they insist on telling their friends and family!

3. Our company must win ! We believe if we've done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win-and be financially successful-to help more customers and provide more opportunity for our employees and their families.

Requirements:

· MUST be able to pass regular drug testing and background checks

· MUST have a valid driver's license and a relatively clean driving record

· MUST have excellent customer service skills

· Basic mechanical aptitude, and ability to perform regular manual labor

· Basic computer skills

· Be able to learn by observation and hands-on experience

· Follow routine verbal and written instructions

· Have effective communication skills with coworkers, management, and customers

· Be open to learning new things and applying them quickly

Now, if that's the type of company that you'd like to work for-and I hope it is-please, please, please apply. I would love a chance to talk with you-and get to know you better. Let's make sure we're an ideal fit for each other.

Thanks for taking time to read our post.

Nick Dell'Aera - President

Russell Dillon - Vice President

Total Mechanical Systems / Total Bath Systems / Total Fuel Service

Total Mechanical Systems LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Total Mechanical Systems LLC requires all positions successfully pass a post-offer drug test and background check.

* licensed technicians only, paid out after initial 90 days completed over 9 month period

POSITION SUMMARY: This position is responsible to prepare and repair coaches and document all work performed on a repair order.
ESSENTIAL JOB FUNCTIONS:

* Manage work assignment including flag time, cause and correction documentation, escalation to supervisors when repair time will exceed allotted time
* Experience performing Pre-Delivery Inspections to prepare an RV for customer delivery
* Knowledge of electrical and electrical diagnostics

o Including: 120AC and 12DC

o Inverters and converters

o Basic knowledge of AC electrical system theory and testing

* Inspect and complete battery maintenance
* Perform engine and generator oil changes
* Perform chassis lube
* Basic woodworking, cabinetry and skills
* Experience inspecting, diagnosing and determining repair or replacement of all major systems and components found in an RV

o Including but not limited to: Brakes, hydraulic systems, air conditioners, furnaces, water heaters, refrigerators, stoves, plumbing, slides, jacks, and LP/propane

* Completing preventative maintenance on various RV components

o Including but not limited to: fuel filter, air filter, hydraulic filter, water separator, air dryer service, axle seals, slide & jacks, brakes, and exterior sealant

* Experience installing RV accessories

o Including but not limited to: Hitches, brake controllers, slide out toppers, satellites, furniture, awnings, back up cameras, Wi-Fi extenders, mattresses, appliances, and vent covers

* Perform tire & brake checks
* Understanding and compliance with OEM and vendor warranty procedures
* Basic understanding of generator operation and maintenance procedures
* Maintain a safe and clean work environment
* Ensure the proper use, care and storage of all tools and equipment
* Provide high level quality repairs on all work assignments
* Attend all company required meetings and training
* Additional responsibilities as requested or required.

QUALIFICATIONS AND EXPERIENCE:

* Minimum 1-year service technician experience or related fields preferred
* RVIA certification helpful but not required
* Prior technical experience in electrical, plumbing, or carpentry is highly desired
* Valid Driver's License and clean driving record to meet insurance requirements
* Must provide own tools
* Must have excellent customer service and communication skills, both verbal and written

PHYSICAL REQUIREMENTS:

* Availability to work more than 40 hours a week including nights, weekends, and whenever needed to meet business needs
* Flexibility to cover changing work schedules as needed
* Ability to lift to 70 pounds
* Ability to repeatedly bend, stoop, reach, climb stairs, push and pull
* Must be able to stand / walk for extended periods of time
* Potential exposure to heights and hazards
* Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
* Ability to work in changing climates and work outside for extended periods
* Ability to perform essential functions with or without accommodation

EDUCATION:

* High School Diploma or equivalent

Headquartered in Los Angeles, CA, Service Champions is a premier provider of essential home services specializing in heating, air conditioning and plumbing services.

Service Champions is an established, high-end Plumbing, Heating & AC company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our "Good Deeds For Free" brand promise.

The Senior Warranty Technician is utilized to complete many tasks for Service Champions. This position requires a highly technical, seasoned and trained technician. These technicians must also possess excellent problem-solving abilities, exceptional customer service acumen and is a champion of our "Core Values".
DUTIES AND RESPONSIBILITIES

+ Diagnose, repair and report installation and service issues both "at-fault" and "no-fault" of Service Champions.

+ Implement action plans to train on issues seen in the field.

+ To coach, teach, train and ensure the success of all service technicians and installers.

+ Coordinates with the Dispatch Department to ensure any warranty issues on recent service calls are completed beyond the client's satisfaction.

+ Diagnoses malfunctions of heating and air conditioning systems and/or components for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.

+ Repairs heating and air conditioning systems and related equipment (e.g. unit heaters, pumps, safety controls, etc.) for the purpose of providing residents with comfort.

+ Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.

+ Orders repair parts and supplies to be completed same day or have them overnighted to be completed next day or at a client requested time (e.g. replacement parts, filters, compressor saver kits, associated hardware, etc.) for the purpose of maintaining inventory and ensuring availability of required items.

+ Prepares documentation (e.g. warranty parts, service records, requisitions, work performed, etc.) for the purpose of providing written support and/or conveying information.

+ Reviews warranty calls daily to improve the overall department quality and to prevent future warranty calls.

+ Partners with the Service Manager weekly to review current training topics, based upon warranty calls completed.

+ Conduct pre-season tune up training prior to the club member ship drop.

+ Verify and confirm all technicians are providing our customers a consistent WOW precision tune up and professional cleaning.

+ Represent yourself as the "Ideal Service Champions Technician" in your actions, appearance, words and adherence to our "Core Values".

+ Performs other tasks as assigned by the Service Manager or Dispatch Department.

SKILLS/QUALIFICATIONS

+ Strong communication and customer service skills

+ Ability to work with high degree of integrity and promote positive company image

+ Analytical, Focused on Quality, and Results-driven

+ Ability to understand and follow oral and written directions

+ Excel within a team environment and willing to support all areas of our business

+ Satisfactory passing of mandatory pre-employment drug screen and background check

+ Valid driver's license, with minimal DMV infractions

PHYSICAL DEMANDS

+ The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain.

+ Regularly required to use hands to finger, handle or feel, reach with hands and arms.

+ Occasionally required to ascend/descend ladders and balance.

+ Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time.

+ Requires concentration and attention to detail; requires a high level of organizational and prioritization skills.

+ Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain.

+ Occasional heavy manual labor to include lifting and carrying up to 50 pounds.

+ Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead.

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

+ Expressing or exchanging ideas by means of the spoken word to impart oral information to others and to convey detailed spoken instructions accurately, loudly, or quickly.

+ The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, or alarms).

+ May work in closed or cramped space on occasion

BENEFITS

+ $25-35/Hourly Rate

+ Company Vehicle, Uniforms, Cell Phone, Tablet , etc.

+ 401K

+ Medical, Dental, Vision

+ Life Insurance

+ Paid Vacation

+ Paid Holidays

GROOMING

Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Service Champions makes hiring decisions based solely on qualifications, merit, and business needs at the time.