Paymaster
Warwick Hotel job in New York, NY
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Auto-ApplyGuestroom Attendant
New York, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
About the role:
The Guestroom Attendant delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up to standard. This role anticipates, customizes, and services guest's needs before being asked and is knowledgeable about hotel offerings and amenities. This role is part of the Housekeeping Department.
What you will do:
* Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure
* Performs Room Attendant duties in occupied rooms and check-out rooms
* Provides turndown service for guests
* Find opportunities to personalize the service experience for each guest
What you bring:
* One+ year experience working in hotel housekeeping is considered an asset
* Strong organization skills and an eye for attention to detail
* Strong communication skills
What we offer:
* Competitive Medical and Dental Packages
* Excellent Training and Development Opportunities
* Complimentary accommodation at other Four Seasons Hotels and Resorts
* Complimentary Employee Meals
* Transit Pre-tax Commuter Program
Compensation:
$28.15-$33.04 hourly
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyKitchen Manager
New York, NY job
At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail.
Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout.
Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline.
Job Description
WANTED: KITCHEN MANAGER
It's not enough to be better, you have to be different! At LPM, our brand is your personality. If you are bright, knowledgeable, witty and confident, then you just may be what we are looking for.
DO YOU HAVE WHAT IT TAKES?
You are excited to be part of the team that creates NYC's #1 breakfast! You are an early riser ready to rev up our busy kitchens and motivate the team. You are a creative foodie with a passion for pleasing palates. To succeed you will:
Use your keen eye for detail to ensure food quality meets LPM standards and guest expectations
Train, develop, counsel, and evaluate kitchen personnel when necessary
Monitor work stations and delegate tasks responsibly
Expedite orders to guarantee prompt and efficient service
Thrive working in a fast-paced, high-volume environment
Meet deadlines and keep calm under pressure
Qualifications
NEEDED
These Essential Skills are required:
At least five years experience in an a luxury hotel kitchen or upscale restaurant
Staff management experience
Experience with breakfast foods
Excellent verbal and written communication skills; fluent in English
These Desirable Skills will put you at the top of the stack:
Culinary Arts Degree
Experience managing Union staff
Knowledge of Collective Bargaining Agreement
Kitchen Manager/Expeditor experience at NYC restaurant and/or NYC hotel kitchen
Multilingual (French, Spanish)
Additional Information
THE PERKS
Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays
Food and Beverage Attendant
New York, NY job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The versatile role of Food and Beverage Attendant is responsible for all aspects of the Grab and Go from stocking and set-up to order-taking, food and beverage preparation, delivery and break-down/cleanup.
Duties and Responsibilities:
* Perform all necessary barista duties including operation of bar, coffee and juice equipment. This includes pouring drinks, using standard pour according to specifications.
* Prepare and serve pre-packaged or simple plated bites according to service standards. Prepare food, take orders accurately and efficiently, operate a TurboChef oven or similar, clean up.
* Adhere to food safety and sanitation guidelines at all times, ensuring all health code standards are followed to prevent the spoiling of food and beverages.
* Receive guest payments for beverages and food orders and process. Accurately process all cash and credit card transactions in the POS system in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits and counting/securing assigned bank.
* Welcome guests in a friendly, prompt and professional manner.
* Respond appropriately to guest complaints and make appropriate service recovery gestures to ensure total guest satisfaction.
* Communicate any outstanding guest requests or issues relating to maintenance, inventory or guests' concerns to management.
* Promote teamwork and quality service through daily communications and coordination with other departments.
* Maintain cleanliness of the Grab and Go area, including lounge area.
* Maintain a clean, well-organized and visually appealing cart throughout the shift.
* Clean and sanitize service areas and equipment: shelving, stainless steel, mixers, cups, blenders, and soda guns before, during and after shift.
* Maintain the service stations and tables to ensure accurate setup and cleanliness.
* Clear and thoroughly clean tables in a prompt and efficient manner. This includes returning chinaware to the counter area for cleaning and disposing of paper items, package debris, and trash.
* Monitor and dispose of waste, recyclables, and expired products appropriately.
* Clean and dry glassware by utilizing dishwasher.
* Follow opening procedures including equipment checks, cart setup, and inventory prep.
* Perform all necessary side work, daily setup (including Morning Kickstart and any other complimentary guest offerings), and breakdown of all areas related to the Grab and Go.
* Unpack deliveries, stock items, restock and maintain bottled beverages and packaged dry goods for sale, and complete inventory for items.
* Fill and clean ice bins, clean and empty trash cans, change kegs, stock beer and wine coolers.
* Execute closing duties such as counting cash, reconciling POS reports, cleaning, and securely storing remaining items.
* During designated times, or as needed at the direction of management, clean or otherwise maintain minibars/fridges in guest rooms.
* During designated times, or as needed at the direction of management, deliver water to guest rooms and account for water purchased.
* Answer department telephones.
* Perform other opening or closing duties as required and ensure that counter area is clean, sanitized and maintained throughout shift.
* Follow all safety policies and procedures.
* Maintain appearance standards as outlined in the employee handbook.
* Provide courteous service and be cordial to all team members and guests.
* Maintain a consistent, regular attendance record.
* Any other duties related to the Grab and Go area as directed by management.
Qualifications and Requirements:
Must speak fluent English. Additional languages preferred.
This job requires ability to perform the following:
* Prior experience in food and beverage service, hospitality, or customer facing roles preferred.
* Frequently standing up behind the counter area
* Must be able to stand for extended periods and lift up to 50lbs.
* Ability to work independently and manage time effectively in a fast-paced setting.
* Some food service experience with general knowledge of restaurant operations
* An alcohol awareness certification and/or food service permit or valid health/food handler card is necessary, as required by local or state government agency.
* Must be of legal age to serve alcohol and hold alcohol awareness certification for NY.
* Handling objects, products, plates, trays, glassware, etc.
* Must be able to bend, stoop lift, reach, push, pull, twist, walk, kneel, and squat.
* Handling of cash, credit cards and room charges
* Use a keyboard to operate POS register systems, etc.
* Familiarity with point of sale systems and basic cash handling procedures.
* Excellent hygiene habits
* Excellent communication and customer service skills.
* Must possess reasonable ability to communicate in English.
* Reading and writing abilities are utilized often.
* Basic math skills are used frequently.
* Problem solving, reasoning, motivating and training abilities are often used.
* May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Director of People & Culture
New York, NY job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
For Kimpton, our point of differentiation is our cultural foundation, there's a reason we call it People + Culture - and it's not just for the irony of the acronym. The folks within Kimpton P+C do not manage humans as resources; they empower employees and champion our culture. You will be passionate about the employee journey and champion a work environment consistent with Kimpton's Best Place to Work initiatives.
Some of your responsibilities include:
* Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant.
* Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding.
* Partner with hotel & restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on progressive discipline and related investigatory responsibilities for employee issues.
* Responsible for completion of Affirmative Action Plans.
* Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships.
* Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.
* Establish People + Culture Objectives to align & support the property's objectives and goals in Customer Service Metrics, Financials and all other measurable metrics established by the Company.
* Lead Performance Management administration including quarterly Check-In's, 90-day and Annual Performance Reviews for hotel & restaurant employees and performance improvement plans as needed.
* Regularly assess property-specific training needs and lead professional development including New Hire Orientation & Kimpton University facilitation, ensuring maximum attendance at all Kimpton University courses, compliance and skills-based training courses.
* Timely perform Exit and Stay interviews and look for trends.
* Ensure consistent compliance to all Company Policies, and all applicable labor laws.
* Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of claims to minimize liability and expense exposure. Guarantee adherence to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims.
* Actively partner with the Director of Engineering and General Managers in leading Safety Committee initiatives.
* Manage and guarantee adherence with all FMLA, ADA and any other leave requests.
* Conduct annual wage comparison surveys within market and partner with GMs on data and recommendations.
* Manage the Financials and annual budgets for the People + Culture areas including employee relations, recruiting, training, etc.
* Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested.
* Engage and keep constant communication with employees and management. Provide onsite Human Resources support and visibility for the property.
What You Bring
* 4 years of HR management experience in hospitality or similar field.
* Bachelor's degree in HR, Hotel Management or related field preferred.
* Working knowledge of Outlook, Word, Excel, and PowerPoint.
* Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills.
* Comprehensive knowledge of all applicable federal, state and city employment and labor laws.
* Naturally outgoing and friendly attitude with personal commitment and passion for service excellence, in order to consistently deliver and demonstrate the Kimpton Way.
* Ability to operate independently, using good judgement to make decisions.
* Ability to handle confidential information discreetly and protect employee privacy.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
Assistant Chief Engineer
New York, NY job
At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail.
Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout.
Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline.
Job Description
WANTED! Assistant Manager, Engineering
It's not enough to be better, you have to be different! At Le Parker Meridien, our brand is your personality.
If you are bright, knowledgeable, witty, and stylishly confident, then you may be what we are looking for.
Do you have what it takes?
You are a passionate engineer ready to supervise and support the Engineering Staff in our 729 room property. You understand how a hotel operates and you get excited about preventative maintenance. You are organized, methodical, and able to multi-task to complete projects. To succeed in this position you will:
• Create schedules and delegate tasks to staff responsibly
• Act as a mentor and coach to staff: training, disciplining, and offering guidance when necessary
• Use attention to detail when inspecting and following-up work orders to ensure accuracy
• Maintain records, supplies, and reports to assist in preventative maintenance efforts
• Communicate with other departments to coordinate execution of work requests
• Participate in regulatory inspections and walkthroughs with FDNY, Building Dept., & Health Dept.
• Work efficiently and confidently in high-pressure situations under minimal supervision
• Use troubleshooting skills and creativity to solve problems
• Be discrete and use good judgment when responding to guest inquiries/complaints
• Display a professional, courteous demeanor at all times
Qualifications
NEEDED
These Essential Skills are required:
• Possess an Associate's Degree or higher in Building/Facilities Management
• At least three years experience in commercial building maintenance
• Experience managing or supervising a union staff
• Knowledge of Saflok, Minibar, HotelExpert, CCTV
• Proficiency with Microsoft Office Excel and Word
• Ability to read technical plans
• Excellent communication skills: verbal and written
• Universal Refrigeration Certificate
• FDNY Certificate of Fitness for Fire Guard
• Low Pressure Boiler Operation and Sprinkler Standpipe Certificates
These Desirable Skills will put you at the top of the stack:
• Experience managing staff in a NYC hotel
• NYC Refrigeration Operator's License
• Fire Safety Director Certification
• Certified Pool Operator
• C-91 or 42 Chemical Handling
Additional Information
THE PERKS
Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays
Assistant Manager, Housekeeping
New York, NY job
At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail.
Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout.
Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline.
Job Description
DO YOU HAVE WHAT IT TAKES?
You help sustain our ‘backbone' department! You keep it running smoothly and efficiently while ensuring both guest and employee satisfaction. To succeed you will:
Supervise staff to make sure guest rooms are up to LPM standards
Prepare daily work schedule and delegate tasks to Housekeeping team
Act as a coach/mentor to staff; train when areas of improvement are identified
Proactively motivate team using creative ideas
Use good judgment when handling guest inquiries; always maintain confidentiality
Take corrective action when necessary to maintain positive guest relationships
Display a calm and professional demeanor at all times
Communicate with team members to meet deadlines
Qualifications
NEEDED:
These Essential Skills are required
:
Degree in Hospitality Management or combination of housekeeping experience and education
2 years of housekeeping supervisory experience
Excellent verbal and written communication skills; fluent in English
Exceptional problem solving skills
Be a pro at meeting deadlines and working in fast-paced and high-pressure situations
These Desirable Skills will put you at the top of the stack
:
Experience in an upscale NYC property
Experience managing a Union Staff
Knowledge of the Collective Bargaining Agreement
Multilingual (especially French, Cantonese, Mandarin, Spanish)
Familiarity with Opera and/or Hotel Expert
Additional Information
THE PERKS
Medical, Dental, 401K, Free Meals, Bonus, Vacation and Paid Holidays
Director of In-Room Dining
New York, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
Four Seasons Hotel New York is seeking a Director of In-Room Dining with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's 100 Best Companies to Work every year since 1998.
Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high profile clientele.
Here Are Some Of The Benefits Our Four Seasons Employees Enjoy;
* Complimentary accommodation at other Four Seasons Hotels
* Complimentary Employee Meals
* Monthly Metro Discount
* Employee Benefits and 401K Retirement Plan
The Opportunity:
Four Seasons is currently looking for a Dynamic and Guest Focused Director of In-Room Dining to join our New York property. The Director of In-Room Dining will oversee all aspects of In Room Dining, the Mini Bar and Amenity program. As a Leader, the Director will provide leadership to all hotel Employees by embodying the Four Seasons Leadership Behaviors; ability to easily connect, encourage and promote our Employees craftsmanship and celebrate the character within each Employee.
Who We Look For:
We look for individuals who let their true self shine at work, who are honest and reliable, who master their craft by delivering service with passion, and who strive to celebrate others' individuality.
* Have an eye for detail and organization
* As a diverse team, the more languages you speak the better!
* Proficient in all Microsoft programs
* Proficient in English (speaking, reading, writing).
* Excellent interpersonal, verbal, and written communication skills.
* Two to four years' previous experience in food and beverage
* Must be flexible with their schedule - Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed.
Compensation
$97,000 - $100,000 Annually
Learn more about what it is like to work at Four Seasons New York:
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyGuest Services Agent
New York, NY job
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!
Some of your responsibilities include:
Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure.
Contact guests who have arrived to ensure their comfort and to offer assistance.
Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc.
Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
Perform operational duties, if required; take reservations, and at times act as PBX operator.
Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
Review VIP and package arrivals daily.
Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
Maintain follow-up log for communication between Concierges.
Attend hotel and department meetings.
What You Bring
High school diploma or general education degree (GED) required.
Previous experience in a Front Desk or customer-facing role is helpful.
Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
Familiar with hotel systems and operations, and the ability to enter in information accurately.
Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
Station Cook
New York, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
About the role
* Prepare food items per guest order in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment.
* Prepare food items following recipes and presentation standards.
* Set up stations for breakfast, lunch, and/or dinner service.
* Operate and maintain kitchen equipment.
* Date and rotate food containers per policies.
* Monitor inventory, note shortages, and return unused items.
* Basic understanding of health codes and knife work.
* Willing and able to absorb teaching/coaching in order to better themselves as a cook.
What you bring
* Minimum two years culinary or related work experience.
* Must have some form of culinary school or professional food preparation background. Working knowledge is generally learned on-the-job.
* Ability to learn a new station fully and effectively within one month
* Attention to detail
* Strong communication skills
* Strong interpersonal and team player skills
Some of the Benefits Four Seasons Hotel New York employees enjoy are:
* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Complimentary Accommodation at other Four Seasons Hotels and Resort
* Complimentary Dry Cleaning for Employee Uniforms
* Complimentary Employee Meals
Compensation
$32.18 - $42.91 hourly
Schedule & Hours:
This role is a full-time, on-site role.
* Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.*
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyHotel Assistant General Manager
New York, NY job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
As the Assistant General Manager, you'll lead all aspects of hotel operations including FO, Housekeeping, Engineering, and Grab & Go. You are responsible for creating ridiculously personal experiences for all hotel guests! In collaboration with the Front Office Managers and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly and ensuring company culture and programs are supported and encouraged. He/She is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Some of your responsibilities include:
* Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines.
* Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
* Be visible in the public areas during peak times, greeting guests and offering assistance as needed; including Grab and Go area.
* Monitor quality of service in Grab & Go outlet.
* Work collaborately to plan, prepare and operate the Grab and Go efficiently and strategically.
* Maintain full compliance with all applicable local liquor laws and health and sanitation standards.
* Prepare and maintain required reports such as payroll, revenue, employee schedules, and training records, ensuring compliance with local and state certification requirements.
* Assist in menu planning and preparations.
* Work directly with outside companies that supply food, drinks, and equipment for the kitchen, bars, restaurants, and other areas. Place orders to maximize sale in Grab& Go.
* Analyze food and drink sales and costs, turn the numbers into a budget, and compare them with other IHG hotels to see what's going well and what could be better.
* For new branded concepts, responsible for pilot testing and implementation
* Continuously improve existing branded restaurant concepts, including F&B standards, equipment, and food product innovations
* Develop strategies to improve existing F&B/ Grab & Go programs and operations to include operational standards, financial results and physical renovations.
* Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
* Coordinate all duties performed by FO and G&G employees, monitor and maintain property interfaces.
* Set and maintain a high level of guest service and respond to Kipsu and other platforms.
* You will collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs.
* Mentor, counsel, and discipline all employees along your departments.
* Indirectly responsible for supervising other hotel departments such as Security, Engineering, FO, Housekeeping when needed.
* Addressing complaints and resolving problems.
* Planning, Assigning and directing work.
* Hire, train, schedule and support team members directly accountable to this position, to maintain the highest possible levels of team member morale and department efficiency.
* Ensure the posting of schedules for all department staff, complete and monitor payroll activities.
* Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
* Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
* Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM.
* Conduct weekly one-on-one meetings and quarterly check-ins with all operational department heads to ensure proper training, review of financials, goals, and operational performance.
* Develop managers for future advancement through proficiency training and corporate sponsored training programs.
* Assist in building a positive team-oriented environment which focuses on the guest, through employee development and motivation.
* Prepare and conduct all operational management interviews and follow hiring procedures.
* Review and approve all operating expenses, and hold a monthly financial review with all department managers, MODs and available supervisors.
* Ensure that all department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures.
* Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.
What You Bring
* 3+ years management experience in hospitality or similar industry.
* Bachelor's degree preferred.
* Ability to diplomatically take care of difficult situations and people. (While exhibiting a consistent level of integrity!)
* Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos, is helpful!
* Flexible schedule, able to work evenings, weekends and holidays.
* Food Handler and Alcohol Awareness Certification
* Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and PL management
* Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance.
* Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems.
* Financial and business analysis skills, and demonstrated ability to analyze operating, forecast, and budget information.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
*
Cleaner
Hicksville, NY job
Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive.
This rapidly growing company seeks enthusiastic and reliable cleaners to work in one of our client's sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company.
Schedule: 4:00PM to 8:00PM Monday to Friday
Pay: $17.50/Hour
Job tasks include, but are not limited to:
Responsible for cleaning, dusting, vacuuming, sanitizing, and disinfecting bathrooms, breakrooms, and other assigned areas.
Responsible for the dust and wet mopping of floors.
Responsible for the removal of trash and replacement of trash can linings.
Perform other duties as assigned.
Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post.
Requirements
Frequent lifting, carrying, pushing, or pulling up to 50 lbs.
Must be able to follow basic safety procedures and precautions.
Candidate must have reliable transportation and be legally authorized to work in the United States.
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interstate - Work Happy!
Salary Description $17.50/hour
Pastry Cook
New York, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
About the role
The Pastry Cook is part of the Culinary team and is responsible for preparing all baked goods and desserts for the food and beverage outlets.
What you will do
* Prepare pastry items according to guest orders of consistent quality following recipe cards, as well as production, portion, and presentation standards; complete mis en place and set-up station for breakfast, lunch, and/or dinner service. Ensure mis en place is maintained throughout the day as required.
* Review and check BEOs, understanding prep lists and the execution of the list.
* Start food items that are prepared ahead of time, making sure not prepare beyond estimated needs.
* Operate, maintain and properly clean kitchen equipment, including deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, juicer, steam table, tilt kettle, waffle iron, and flat top grill.
* Date all food containers and rotate as per policies, making sure that all perishables are kept at proper temperatures; check pars for shift use, determine necessary preparation, freezer pull and line set up; note any out-of-stock items or possible shortages; return all food items not used to designated storage areas, being sure to cover/date all perishables; assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per policies.
* Date and label all food items including dry goods. Receive and store all goods, including perishables, dry goods and equipment.
* Communicate ordering, inventory and supply needs and report any issues with equipment or work station to supervisor
* Understand the expectation and execution of daily amenities, prepare special requests as needed for guests.
What you bring
* High school education, cooking school or culinary institute education or equivalent experience.
* Minimum two years culinary or related work experience.
* Advanced culinary knowledge is expected for this position.
What we offer:
* Competitive Medical and Dental Packages
* Excellent Training and Development Opportunities
* Complimentary accommodation at other Four Seasons Hotels and Resorts
* Complimentary Employee Meals
* Pre-tax Commuter Program
* 401k Retirement
* Gym and Parking Discounts, and MORE!
Compensation:
$32.18-$36.47 hourly
Learn more about what it is like to work at Four Seasons New York:
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Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyDirector of People & Culture
New York, NY job
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
For Kimpton, our point of differentiation is our cultural foundation, there's a reason we call it People + Culture - and it's not just for the irony of the acronym. The folks within Kimpton P+C do not manage humans as resources; they empower employees and champion our culture. You will be passionate about the employee journey and champion a work environment consistent with Kimpton's Best Place to Work initiatives.
Some of your responsibilities include:
Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant.
Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding.
Partner with hotel & restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on progressive discipline and related investigatory responsibilities for employee issues.
Responsible for completion of Affirmative Action Plans.
Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships.
Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.
Establish People + Culture Objectives to align & support the property's objectives and goals in Customer Service Metrics, Financials and all other measurable metrics established by the Company.
Lead Performance Management administration including quarterly Check-In's, 90-day and Annual Performance Reviews for hotel & restaurant employees and performance improvement plans as needed.
Regularly assess property-specific training needs and lead professional development including New Hire Orientation & Kimpton University facilitation, ensuring maximum attendance at all Kimpton University courses, compliance and skills-based training courses.
Timely perform Exit and Stay interviews and look for trends.
Ensure consistent compliance to all Company Policies, and all applicable labor laws.
Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of claims to minimize liability and expense exposure. Guarantee adherence to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims.
Actively partner with the Director of Engineering and General Managers in leading Safety Committee initiatives.
Manage and guarantee adherence with all FMLA, ADA and any other leave requests.
Conduct annual wage comparison surveys within market and partner with GMs on data and recommendations.
Manage the Financials and annual budgets for the People + Culture areas including employee relations, recruiting, training, etc.
Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested.
Engage and keep constant communication with employees and management. Provide onsite Human Resources support and visibility for the property.
What You Bring
4 years of HR management experience in hospitality or similar field.
Bachelor's degree in HR, Hotel Management or related field preferred.
Working knowledge of Outlook, Word, Excel, and PowerPoint.
Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills.
Comprehensive knowledge of all applicable federal, state and city employment and labor laws.
Naturally outgoing and friendly attitude with personal commitment and passion for service excellence, in order to consistently deliver and demonstrate the Kimpton Way.
Ability to operate independently, using good judgement to make decisions.
Ability to handle confidential information discreetly and protect employee privacy.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
Assistant Chief Engineer
New York, NY job
At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail.
Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout.
Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline.
Job Description
WANTED! Assistant Manager, Engineering
It's not enough to be better, you have to be different! At Le Parker Meridien, our brand is your personality. If you are bright, knowledgeable, witty, and stylishly confident, then you may be what we are looking for.
Do you have what it takes?
You are a passionate engineer ready to supervise and support the Engineering Staff in our 729 room property. You understand how a hotel operates and you get excited about preventative maintenance. You are organized, methodical, and able to multi-task to complete projects. To succeed in this position you will:
• Create schedules and delegate tasks to staff responsibly
• Act as a mentor and coach to staff: training, disciplining, and offering guidance when necessary
• Use attention to detail when inspecting and following-up work orders to ensure accuracy
• Maintain records, supplies, and reports to assist in preventative maintenance efforts
• Communicate with other departments to coordinate execution of work requests
• Participate in regulatory inspections and walkthroughs with FDNY, Building Dept., & Health Dept.
• Work efficiently and confidently in high-pressure situations under minimal supervision
• Use troubleshooting skills and creativity to solve problems
• Be discrete and use good judgment when responding to guest inquiries/complaints
• Display a professional, courteous demeanor at all times
Qualifications
NEEDED
These Essential Skills are required:
• Possess an Associate's Degree or higher in Building/Facilities Management
• At least three years experience in commercial building maintenance
• Experience managing or supervising a union staff
• Knowledge of Saflok, Minibar, HotelExpert, CCTV
• Proficiency with Microsoft Office Excel and Word
• Ability to read technical plans
• Excellent communication skills: verbal and written
• Universal Refrigeration Certificate
• FDNY Certificate of Fitness for Fire Guard
• Low Pressure Boiler Operation and Sprinkler Standpipe Certificates
These Desirable Skills will put you at the top of the stack:
• Experience managing staff in a NYC hotel
• NYC Refrigeration Operator's License
• Fire Safety Director Certification
• Certified Pool Operator
• C-91 or 42 Chemical Handling
Additional Information
THE PERKS
Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays
Assistant Manager, Housekeeping
New York, NY job
At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail.
Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout.
Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline.
Job Description
DO YOU HAVE WHAT IT TAKES?
You help sustain our ‘backbone' department! You keep it running smoothly and efficiently while ensuring both guest and employee satisfaction. To succeed you will:
Supervise staff to make sure guest rooms are up to LPM standards
Prepare daily work schedule and delegate tasks to Housekeeping team
Act as a coach/mentor to staff; train when areas of improvement are identified
Proactively motivate team using creative ideas
Use good judgment when handling guest inquiries; always maintain confidentiality
Take corrective action when necessary to maintain positive guest relationships
Display a calm and professional demeanor at all times
Communicate with team members to meet deadlines
Qualifications
NEEDED:
These Essential Skills are required:
Degree in Hospitality Management or combination of housekeeping experience and education
2 years of housekeeping supervisory experience
Excellent verbal and written communication skills; fluent in English
Exceptional problem solving skills
Be a pro at meeting deadlines and working in fast-paced and high-pressure situations
These Desirable Skills will put you at the top of the stack:
Experience in an upscale NYC property
Experience managing a Union Staff
Knowledge of the Collective Bargaining Agreement
Multilingual (especially French, Cantonese, Mandarin, Spanish)
Familiarity with Opera and/or Hotel Expert
Additional Information
THE PERKS
Medical, Dental, 401K, Free Meals, Bonus, Vacation and Paid Holidays
Kitchen Manager
New York, NY job
At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail.
Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout.
Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline.
Job Description
WANTED: KITCHEN MANAGER
It's not enough to be better, you have to be different! At LPM, our brand is your personality. If you are bright, knowledgeable, witty and confident, then you just may be what we are looking for.
DO YOU HAVE WHAT IT TAKES?
You are excited to be part of the team that creates NYC's #1 breakfast! You are an early riser ready to rev up our busy kitchens and motivate the team. You are a creative foodie with a passion for pleasing palates. To succeed you will:
Use your keen eye for detail to ensure food quality meets LPM standards and guest expectations
Train, develop, counsel, and evaluate kitchen personnel when necessary
Monitor work stations and delegate tasks responsibly
Expedite orders to guarantee prompt and efficient service
Thrive working in a fast-paced, high-volume environment
Meet deadlines and keep calm under pressure
Qualifications
NEEDED
These Essential Skills are required:
At least five years experience in an a luxury hotel kitchen or upscale restaurant
Staff management experience
Experience with breakfast foods
Excellent verbal and written communication skills; fluent in English
These Desirable Skills will put you at the top of the stack:
Culinary Arts Degree
Experience managing Union staff
Knowledge of Collective Bargaining Agreement
Kitchen Manager/Expeditor experience at NYC restaurant and/or NYC hotel kitchen
Multilingual (French, Spanish)
Additional Information
THE PERKS
Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays
Food and Beverage Attendant
New York, NY job
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The versatile role of Food and Beverage Attendant is responsible for all aspects of the Grab and Go from stocking and set-up to order-taking, food and beverage preparation, delivery and break-down/cleanup.
Duties and Responsibilities:
Perform all necessary barista duties including operation of bar, coffee and juice equipment. This includes pouring drinks, using standard pour according to specifications.
Prepare and serve pre-packaged or simple plated bites according to service standards. Prepare food, take orders accurately and efficiently, operate a TurboChef oven or similar, clean up.
Adhere to food safety and sanitation guidelines at all times, ensuring all health code standards are followed to prevent the spoiling of food and beverages.
Receive guest payments for beverages and food orders and process. Accurately process all cash and credit card transactions in the POS system in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits and counting/securing assigned bank.
Welcome guests in a friendly, prompt and professional manner.
Respond appropriately to guest complaints and make appropriate service recovery gestures to ensure total guest satisfaction.
Communicate any outstanding guest requests or issues relating to maintenance, inventory or guests' concerns to management.
Promote teamwork and quality service through daily communications and coordination with other departments.
Maintain cleanliness of the Grab and Go area, including lounge area.
Maintain a clean, well-organized and visually appealing cart throughout the shift.
Clean and sanitize service areas and equipment: shelving, stainless steel, mixers, cups, blenders, and soda guns before, during and after shift.
Maintain the service stations and tables to ensure accurate setup and cleanliness.
Clear and thoroughly clean tables in a prompt and efficient manner. This includes returning chinaware to the counter area for cleaning and disposing of paper items, package debris, and trash.
Monitor and dispose of waste, recyclables, and expired products appropriately.
Clean and dry glassware by utilizing dishwasher.
Follow opening procedures including equipment checks, cart setup, and inventory prep.
Perform all necessary side work, daily setup (including Morning Kickstart and any other complimentary guest offerings), and breakdown of all areas related to the Grab and Go.
Unpack deliveries, stock items, restock and maintain bottled beverages and packaged dry goods for sale, and complete inventory for items.
Fill and clean ice bins, clean and empty trash cans, change kegs, stock beer and wine coolers.
Execute closing duties such as counting cash, reconciling POS reports, cleaning, and securely storing remaining items.
During designated times, or as needed at the direction of management, clean or otherwise maintain minibars/fridges in guest rooms.
During designated times, or as needed at the direction of management, deliver water to guest rooms and account for water purchased.
Answer department telephones.
Perform other opening or closing duties as required and ensure that counter area is clean, sanitized and maintained throughout shift.
Follow all safety policies and procedures.
Maintain appearance standards as outlined in the employee handbook.
Provide courteous service and be cordial to all team members and guests.
Maintain a consistent, regular attendance record.
Any other duties related to the Grab and Go area as directed by management.
Qualifications and Requirements:
Must speak fluent English. Additional languages preferred.
This job requires ability to perform the following:
Prior experience in food and beverage service, hospitality, or customer facing roles preferred.
Frequently standing up behind the counter area
Must be able to stand for extended periods and lift up to 50lbs.
Ability to work independently and manage time effectively in a fast-paced setting.
Some food service experience with general knowledge of restaurant operations
An alcohol awareness certification and/or food service permit or valid health/food handler card is necessary, as required by local or state government agency.
Must be of legal age to serve alcohol and hold alcohol awareness certification for NY.
Handling objects, products, plates, trays, glassware, etc.
Must be able to bend, stoop lift, reach, push, pull, twist, walk, kneel, and squat.
Handling of cash, credit cards and room charges
Use a keyboard to operate POS register systems, etc.
Familiarity with point of sale systems and basic cash handling procedures.
Excellent hygiene habits
Excellent communication and customer service skills.
Must possess reasonable ability to communicate in English.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Guestroom Attendant Extra
New York, NY job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
About the role:
The Guestroom Attendant Extra delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up to standard. This role anticipates, customizes, and services guest's needs before being asked and is knowledgeable about hotel offerings and amenities. This role is part of the Housekeeping Department.
What you will do:
* Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure
* Performs Room Attendant duties in occupied rooms and check-out rooms
* Provides turndown service for guests
* Find opportunities to personalize the service experience for each guest
What you bring:
* One+ year experience working in hotel housekeeping is considered an asset
* Strong organization skills and an eye for attention to detail
* Strong communication skills
What we offer:
* Competitive Medical and Dental Packages
* Excellent Training and Development Opportunities
* Complimentary accommodation at other Four Seasons Hotels and Resorts
* Complimentary Employee Meals
* Transit Pre-tax Commuter Program
Compensation:
$28.15-$33.04 hourly
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
Auto-ApplyHotel Assistant General Manager
New York, NY job
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
As the Assistant General Manager, you'll lead all aspects of hotel operations including FO, Housekeeping, Engineering, and Grab & Go. You are responsible for creating ridiculously personal experiences for all hotel guests! In collaboration with the Front Office Managers and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly and ensuring company culture and programs are supported and encouraged. He/She is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Some of your responsibilities include:
Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines.
Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
Be visible in the public areas during peak times, greeting guests and offering assistance as needed; including Grab and Go area.
Monitor quality of service in Grab & Go outlet.
Work collaborately to plan, prepare and operate the Grab and Go efficiently and strategically.
Maintain full compliance with all applicable local liquor laws and health and sanitation standards.
Prepare and maintain required reports such as payroll, revenue, employee schedules, and training records, ensuring compliance with local and state certification requirements.
Assist in menu planning and preparations.
Work directly with outside companies that supply food, drinks, and equipment for the kitchen, bars, restaurants, and other areas. Place orders to maximize sale in Grab& Go.
Analyze food and drink sales and costs, turn the numbers into a budget, and compare them with other IHG hotels to see what's going well and what could be better.
For new branded concepts, responsible for pilot testing and implementation
Continuously improve existing branded restaurant concepts, including F&B standards, equipment, and food product innovations
Develop strategies to improve existing F&B/ Grab & Go programs and operations to include operational standards, financial results and physical renovations.
Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
Coordinate all duties performed by FO and G&G employees, monitor and maintain property interfaces.
Set and maintain a high level of guest service and respond to Kipsu and other platforms.
You will collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs.
Mentor, counsel, and discipline all employees along your departments.
Indirectly responsible for supervising other hotel departments such as Security, Engineering, FO, Housekeeping when needed.
Addressing complaints and resolving problems.
Planning, Assigning and directing work.
Hire, train, schedule and support team members directly accountable to this position, to maintain the highest possible levels of team member morale and department efficiency.
Ensure the posting of schedules for all department staff, complete and monitor payroll activities.
Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM.
Conduct weekly one-on-one meetings and quarterly check-ins with all operational department heads to ensure proper training, review of financials, goals, and operational performance.
Develop managers for future advancement through proficiency training and corporate sponsored training programs.
Assist in building a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Prepare and conduct all operational management interviews and follow hiring procedures.
Review and approve all operating expenses, and hold a monthly financial review with all department managers, MODs and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures.
Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.
What You Bring
3+ years management experience in hospitality or similar industry.
Bachelor's degree preferred.
Ability to diplomatically take care of difficult situations and people. (While exhibiting a consistent level of integrity!)
Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos, is helpful!
Flexible schedule, able to work evenings, weekends and holidays.
Food Handler and Alcohol Awareness Certification
Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and PL management
Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance.
Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems.
Financial and business analysis skills, and demonstrated ability to analyze operating, forecast, and budget information.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.