Customer Service Representative
Washington Federal job in Quincy, WA
Min USD $18.00/Hr. Max USD $21.03/Hr. Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).
WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!
Consider joining our team if you want:
* An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
* To start a professional career with Monday through Friday work hours and weekends off
* A career that provides opportunity for growth; promoting from within is our top priority
* A comprehensive benefits package.
As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
What you will need to succeed:
* A smile and great attitude
* Highly developed sense of integrity and strong work ethic
* Personable and outgoing; able to talk with clients and build rapport and relationships
* Great attention to detail and providing accurate service
* Technically savvy; able to use multiple computer systems and ability to adapt to change
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Education/Skills/Training:
* High school diploma or approved equivalent.
* Basic math skills, 10-key and keyboarding.
* Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
* Well-developed smart phone and digital channel skills.
* Must be organized and display excellent communication skills and a personable attitude.
Experience:
* Previous work in retail, consumer service delivery, or client relations.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
11/19/2025
Customer Service Representative
Washington Federal job in Walla Walla, WA
Min USD $18.00/Hr. Max USD $21.03/Hr. Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).
WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!
Consider joining our team if you want:
* An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
* To start a professional career with Monday through Friday work hours and weekends off
* A career that provides opportunity for growth; promoting from within is our top priority
* A comprehensive benefits package.
As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
What you will need to succeed:
* A smile and great attitude
* Highly developed sense of integrity and strong work ethic
* Personable and outgoing; able to talk with clients and build rapport and relationships
* Great attention to detail and providing accurate service
* Technically savvy; able to use multiple computer systems and ability to adapt to change
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Education/Skills/Training:
* High school diploma or approved equivalent.
* Basic math skills, 10-key and keyboarding.
* Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
* Well-developed smart phone and digital channel skills.
* Must be organized and display excellent communication skills and a personable attitude.
Experience:
* Previous work in retail, consumer service delivery, or client relations.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
12/15/2025
Senior Relationship Manager
Washington Federal job in Seattle, WA
Min USD $115,000.00/Yr. Max USD $175,000.00/Yr. The Senior Relationship Manager is responsible for developing a calling plan to maintain and grow existing relationships and is responsible for developing new relationships that meet WaFd's client selectivity and risk appetite. The Senior Relationship Manager has had proven success in independently winning new relationships (credit and non-credit) and negotiating terms with minimal assistance. Senior Relationship Managers are expected to partner with the appropriate commercial banking colleagues (Loan Coordinators, Credit Analysts) to develop and maintain credit relationships with the guidance of Credit Administration and the Regional Director. Senior Relationship Managers work closely with Treasury Relationship Managers to grow and service the non-credit needs of commercial real estate clients. This position develops and manages commercial real estate loan accounts which meet established lending and client selectivity requirements and provide maximum profitability to the Bank with a minimum of risk.
A Senior Relationship Manager has a proven ability to attract and retain quality clients and develop complex relationships that require a high degree of skill and banking acumen (e.g., strong negotiating skills, and the ability to provide/offer complex treasury solutions), along with leadership traits and the ability to effectively mentor teammates/team members.
WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.
* Engages in business development activities and solicitation of new business prospects for the Commercial Real Estate team; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; maintains active prospecting effort, including identification, qualification and calling; investigates and follows up on significant changes in status of existing customers; consistently balances prospecting efforts and quality customer maintenance responsibilities; meets with customers to discuss needs and outline appropriate WaFd services; resolves customer concerns or problems as necessary.
* Works with Commercial Real Estate teams to ensure that all portfolio management responsibilities are well documented and maintained in accordance with management expectations.
* Ensures that all proper due diligence is performed and collects and analyzes financial and related data to determine the credit worthiness of the prospect and the merits of the specific loan request.
* Establishes, and negotiates as necessary, the terms under which credit will be extended, including the costs, collateral requirements, repayment method and schedule.
* Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business.
* Reinforces the application of superior client service through his or her own example, along with appropriate follow-through with involved clients and employees.
* Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values and accepts responsibility for his or her own actions.
* Ensures compliance with all Bank policies, procedures and processes and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities specific to the position.
* Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Develops and maintains a deep understanding of non-credit products, seeks to uncover opportunities and appropriate solutions to help clients more efficiently manage cash flow.
* Counsels with and assists in the training and development of Portfolio Managers, Relationship Managers, Loan Coordinators and Credit Analysts.
* Completes special projects, as assigned by the Regional Director.
Qualifications
Education/Skills/Training:
* Bachelor's Degree or approved equivalent combination of education and experience. Work-related experience should consist of commercial financial analysis, homebuilder finance, or a commercial lending background. Educational experience, through in-house training sessions, formal business school or financial industry related curriculum.
* Proven negotiating experience required to win, retain and restructure credit and non-credit services, accuracy, strong organizational skills, attention to detail and success working with clients with diverse banking needs.
* Strong experience, knowledge and training in understanding complex and sophisticated commercial real estate projects, both at stabilization and especially for ground-up construction. Reviewing land development projects and having a keen understanding of homebuilder finance construction projects is also desired.
* Ability to effectively present information and respond to questions from diverse groups, including managers, customers and members of the general public.
* Experience in utilization of nCino Commercial Loan Origination System is desired.
* Proficient in Microsoft Office suite (Word, Excel and PowerPoint).
* Effective verbal, written and interpersonal communication skills, ability to write reports and correspondence and speak clearly to customers and employees.
* Ability to deal with normal problems involving multiple facets and variables in non-standardized situations and apply common sense in carrying out instructions and solving problems.
* Excellent organizational and time management skills.
* Ability to work with minimal supervision while performing duties.
Experience:
* 7 years of experience as a Relationship Manager or the equivalent.
* Must have excellent understanding and working knowledge of commercial real estate banking terminology, loan processing, loan documentation and lending procedures.
* Self-motivated and production-oriented with a proven ability to win and retain new relationships that meet the risk appetite of the Company.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
12/12/2025
Enterprise Business Systems Analyst
Washington Federal job in Seattle, WA
Min USD $90,000.00/Yr. Max USD $130,000.00/Yr. We are seeking a highly skilled and detail-oriented Business Systems Analyst to join our WaFd Bank Technology team. This role will serve as a strategic partner to WaFd's business lines, ensuring systems and processes enable seamless roadmap execution by bridging the gap between business needs and technology solutions. This Business Systems Analyst will be responsible for understanding business requirements, designing and implementing application configuration, and ensuring alignment of technical solutions with strategic business objectives.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.
Successful Business Systems Analyst must:
* Lead by example.
* Develop productive relationships with business and technical leaders across WaFd.
* Reflect WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
* Assist the manager in optimizing operational effectiveness, productivity, and efficiency.
* Ensure a high level of customer satisfaction by delivering excellent service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned):
1.Collaboration & Communication:
* Act as a technical liaison between IT, business units, and external partners to ensure alignment with organizational goals.
* Understand, analyze, and improve business processes.
* Work to align technology solutions with business strategies and objectives, across multiple systems or departments
* Work with stakeholders to facilitate and drive the discovery process for gathering detailed business requirements and map out end-to-end processes.
* Translate the business requirements into functional configurations and/or user stories.
* Analyze current workflows, perform gap analyses, and create process documentation and recommendations for process improvements.
* Lead meetings as scrum master for smaller projects outside of the Enterprise Project Management Office (EPMO) scope.
2. Application Design, Development & Support:
* Collaborate on high-level system design with system engineers, developers, and other IT teams.
* Perform basic configurations and optimize banking applications, including core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM platforms and payment gateways to meet client specifications.
* Participate in application installations, upgrades, and integrations.
* Ability to troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions.
* Analyze customer feedback and transaction data to identify opportunities for improved functionality.
3. Training & Documentation:
* Create and maintain comprehensive procedural documentation, user guides, and support materials.
* Train end-users and internal teams on new applications and systems upgrades.
4. Deliver Exceptional Service:
* Know the company's technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services.
* Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.
* Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.
* Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently to minimize the impact on business stakeholders.
* Maintain relationships across the Company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.
5. Protect WaFd Bank's Interests:
* Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work (i.e., general support, project, or product team) is completed promptly.
* Utilize Agile methodology to track, monitor, and prioritize assigned work.
* Complete and pass all assigned eLearning courses.
* Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.
* Train and support the team with product, technology, and operational knowledge.
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience as a Business Systems Analyst, preferably within the banking or financial services industry.
* Familiarity with APIs, middleware, and system integration in a financial context.
* Understanding of banking regulations and compliance requirements.
* Familiar with cloud-based banking solutions and platforms
* Strong analytical, problem-solving, organizational, and communication skills.
* Ability to share knowledge with colleagues.
* Ability to solve problems, handle complex and confidential information, and work cross-functionally.
* Knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies.
* Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
* Listening skills, understanding what people say, probing when appropriate, and helping them articulate their needs.
* Must be team-oriented, self-motivated, and able to work with minimal supervision.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
11/20/2025
Sr Internal Auditor - IT
Washington Federal job in Seattle, WA
Min USD $90,000.00/Yr. Max USD $105,000.00/Yr. The position of Internal Auditor - IT Audit Senior is responsible for conducting audits of internal controls and bank operations, performing testing related to Sarbanes-Oxley compliance, and supervising the work performed by Staff Auditors. This entails assisting management in the planning and scoping of individual audits, performing test procedures, and preparing final reports in conformance with department standards. It also involves interacting with management in identifying risks during planning and discussing any identified audit exceptions. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and WAFD customers, and living our Corporate Values of Integrity, Ownership, Simplicity, Teamwork, and Service Culture.
KEY FUNCTIONS include, but are not limited to, the following:
* Maintain a good working knowledge of professional auditing standards, bank regulatory requirements, IT/Cybersecurity developments, and department operating procedures.
* Review regulatory and technology processes to assess business risk, internal control, and the overall effectiveness and efficiency of the process. In addition, assess the risks associated with Sarbanes Oxley and internal controls over financial reporting.
* Participate in the risk identification process and evaluation and testing of business processes and related controls.
* Work independently to complete audits of moderate complexity as well as assigned areas in other audits, and consistently achieve audit department objectives relating to timeliness, quality, adherence to budget, and individual productivity.
* Assists in planning of audits.
* Review and assess bank operations to evaluate the sufficiency of internal controls, extent of compliance with policy and regulations, as well as identify areas for improvement.
* Produce high quality work papers that support audit conclusions and comply with department standards.
* Timely communicate to audit management status of work assigned and any issues impacting timelines, budget, or audit scope.
* Effectively communicate audit results to management both verbally and in writing.
* Work collaboratively with Internal Audit management and our various lines of business to deliver value-added recommendations for the remediation of issues identified.
* Maintain a positive relationship with external auditors and regulatory examiners.
* Communicate (verbally and in writing) with all levels of the Bank to successfully accomplish audit objectives while portraying knowledge and confidence.
* Follows the Bank's Information Security policies, ensuring that the processing and handling of client and confidential bank information is done in a secure manner and environment.
* Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
* Complete and pass all assigned eLearning courses and certifications as required.
* Adhere to and ensure staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
* Complete special projects as assigned.
Qualifications
Education/Skills/Training:
* Bachelor's degree from a four-year college or university in information systems, computer science, accounting, finance, or business administration.
* Certification as a CISA, CISSP, CPA, CIA, CAMS, or CRCM or equivalent preferred. (Certification in process will be considered. Internal policy requires certification for promotion to Senior Manager.)
* Strong knowledge of IT infrastructure, cloud platforms, software/application development and cybersecurity concepts.
* Excellent analytical and problem-solving skills.
* Proficient in Microsoft Office.
* Communicate effectively, both in writing and verbally, at all levels within the company.
* Ability to work on multiple, concurrent projects, as part of a team or independently, and research, understand, and evaluate Bank operations, rules, and regulations.
* Possess the ability to organize, prioritize, and complete work assignments in a timely manner.
* Demonstrate a high level of personal integrity and reflect an appropriate level of judgment, maturity, and confidentiality.
* Successfully interact with all levels of Bank personnel in a positive, constructive manner.
Experience:
* Two to five years of experience in IT audit, internal auditing, public accounting, or regulatory compliance, with a heavy emphasis on financial services.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
11/20/2025
Personal Banker
Washington Federal job in Everett, WA
Min USD $22.33/Hr. Max USD $33.18/Hr. Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Personal Banker. WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!
The role of the Personal Banker is to assist clients with both personal and business banking solutions that improve their financial health and to reach their goals. A Personal Banker is creative and can "think outside the box" to provide relevant solutions to our clients, while maintaining our Vision, Mission, and Values.
A successful Personal Banker must:
* Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
* Open new accounts, discuss and refer or originate loans, and onboard new clients.
* Introduce and demonstrate digital and self-service options to clients.
* Communicate clearly with staff and clients verbally, over the phone, and via video chat.
* Comfortable functioning as a concierge or greeter.
* Make out-of-office calls to businesses, community organizations, and referral sources.
* Develop competencies and certifications/registration necessary to support branch performance goals.
* Proactively accepts initiatives and assignments.
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Reflect the core values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Education/Skills/Training:
* High school diploma or approved equivalent.
* Good math skills, 10-key and keyboarding.
* Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook.
* Well-developed smart phone and digital channel skills.
* Must have excellent organizational and analytical skills and superior written and oral communication skills.
* Ability to demonstrate how to use automated technology to teach clients self-service skills.
* Must have valid driver's license, satisfactory transportation, and adequate insurance coverage.
Experience:
* Prior banking experience, including familiarity with lending, previous work in retail, consumer service delivery, or client relation
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
11/20/2025
Analytics Engineer - Senior
Washington Federal job in Seattle, WA
Min USD $130,000.00/Yr. Max USD $160,000.00/Yr. The Senior Analytics Engineer is responsible for designing, building, and maintaining reliable, well-documented data models and analytic assets that enable data-driven decision-making across the organization. This role bridges the gap between data engineering and analytics-transforming raw data into clean, trusted, and scalable datasets that support reporting, analysis, and advanced insights.
Working closely with analysts, data scientists, and business stakeholders, the Analytics Engineer will develop and optimize data pipelines, enforce data quality standards, and promote consistent practices for modeling, testing, and documentation. The position requires strong data transformation and SQL skills, a deep understanding of data architecture and lifecycle management, and the ability to translate business requirements into technical solutions that are efficient, maintainable, and auditable.
Along with the key functions listed below, you will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Data ModelingDesigns and maintains robust data models to support scalable analytics and reporting solutions. Translates business requirements into logical and physical data structures, ensuring data integrity, consistency, and performance across platforms. Collaborates with engineering and analytics teams to optimize data architecture for efficient querying and analysis. Analytic Tool Development
Develops and deploys interactive data applications that enable data exploration and visualization of insights. Builds tools that enable self-service or communicate complex analytics clearly to internal customers.
Self-Service Product Development
Design and build data products that enable users to explore and analyze data independently using AI-driven tools or natural language interfaces.
Analytics SupportCollaborate with business stakeholders and analysts on data management related to report development, database design, standards, and operational efficiencies. Data Quality and Governance Assist in the implementation of strategies and tactics to enhance data quality, accuracy, completeness, and consistency across multiple data sources and systems. Assist business units in understanding data governance and make recommendations to improve organization-wide data quality and consistency. Documentation and Procedures Document appropriate procedures necessary to enforce standards, communicate best practices, define roles and responsibilities, and sustain ongoing operations. Define and promote effective documentation best practices internally and externally. Security / Compliance Adhere to all applicable laws and regulations. Maintain a working knowledge of security threats, laws, and policy for data privacy and protection; take steps to protect organizational data from accidental or unauthorized damage, modification, or disclosure; assist with security and access management. Technical Support and Guidance Provide collaborative technical support and guidance to end-users, analysts, and stakeholders on data-related matters, tools, and technologies. Troubleshoot issues related to data and data systems. Monitor data systems. Continuous Improvement Stay current with related regulations, best practices, tools, and new technologies; participate in educational opportunities; read professional publications; maintain personal and professional networks; participate in professional organizations. Use new knowledge and ideas to continuously improve operational efficiencies, procedures, and strategy. Team Player Commit to a collaborative mindset and perform other duties as assigned in support of the team. OtherAdhere to Bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. Complete and pass all assigned eLearning courses and certifications as required. Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Qualifications
Education/Skills/Training:
* Bachelor's degree in Computer Science, Information Systems, or a related field; Relevant years of experience may substitute for education on a year-for-year basis.
* Expert level proficiency with data model development and tools (dbt, Coalesce, etc.)
* Expert level proficiency writing SQL queries for analytics.
* Experience using cloud data platforms (Snowflake, Databricks, etc.)
* In-depth knowledge of databases, data pipelines, and data modeling techniques.
* Excellent technical, problem-solving, and troubleshooting skills.
* Strong communication, collaboration, and stakeholder management skills.
Experience:
* At least 5 years of experience in data modeling or engineering roles, with a focus on developing reusable data models.
* At least 2 years of experience using a data modeling tool such as dbt or Coalesce
* Ability to work with IT and lines of business to create and convert business requirements into technical design specifications.
* Must have an in-depth knowledge of computer systems and appropriate software applications, including strong technical aptitude and understanding of Microsoft Office Suite of products.
Attributes:
* Sound judgement
* Strong analytical and problem-solving capabilities
* Well organized and extremely detail oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
12/16/2025
Division Sales Manager
Washington Federal job in Seattle, WA
Min USD $100,000.00/Yr. Max USD $145,000.00/Yr. The Division Sales Manager oversees multiple locations, leads by example, and sets the tone for the area by actively building market share. The primary focus for this role is to grow the business through directly and indirectly managing the small business and consumer client acquisition and deposit and lending operations of the branch offices and bankers assigned to the Division. The Division Sales Manager proactively engages in outbound business calling with Branch Managers and other members of the branch team. The Division Sales Manager is accountable to develop, coach, and mentor the Branch Managers on prospecting effectively, creating memorable calling efforts to acquire small business and consumer clients and to refer opportunities to other bankers. They will also be active in the ongoing development of their teams to maximize engagement and performance.
A successful Division Sales Manager:
* Leads by example.
* Accountable for the Division's successful production and profitability.
* Will grow its low cost deposit percentage while also coaching the delivery of credit and treasury solutions which allow WaFd clients to prosper.
* Actively participates in client prospecting and outbound calling efforts, including community outreach.
* Ensures phenomenal, concierge-level customer service to clients within their division. "Everyone and every business deserve a WaFd Banker" across the division.
* Develops and oversees execution of strategies to expand the small business and consumer client base including visiting clients on site to better understand their banking needs.
* Understands the industries and economic conditions within the local market.
* Is an excellent communicator, demonstrating and modeling ability to explain and build engagement whether new programs, processes, or Bank initiatives.
* Serves as an ambassador for the bank by participating in a variety of public events, community organizations, community outreach, and speaking engagements designed to promote WaFd Bank.
* Proactively coordinates business development support from various administrative functions.
* Ensures compliance with company policies and regulations.
* Participates, encourages, and supports skill advancement in others through coaching, mentoring, responsive feedback, and accountability.
* Takes responsibility for continuing to seek ways to elevate their own leadership and business development skills.
* Reflects the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
* Bachelor's degree preferred, or equivalent experience in a financial institution.
* Ability to demonstrate extensive knowledge of small business and consumer lending.
* Proven aptitude for coaching direct reports to success and resolving conflict constructively and in accordance with company practices and policies.
* Exceptional customer service skills and ability to professionally deal with colleagues, clients and the public, both electronically and in person, in a manner commensurate with corporate values and culture.
* Proficiency with smart phone technology and the Microsoft Office Suite, specifically with applications such as Teams, PowerBI, Excel, Word and Outlook.
* Demonstrated superior sales and operational management skills, including motivational leadership to support a vibrant needs-based sales culture.
* Willingness to embrace change and inspire others; show initiative and adaptability, and assist with the continued evolution of bank products, services, and strategies.
* Strong knowledge of WaFd Bank systems, policies and culture.
* Solid understanding of business banking products and services, including treasury management, cashflow, payroll, insurance and merchant services.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
10/24/2025
Mortgage Loan Officer I
Silverdale, WA job
To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.
Ability to work effectively and efficiently with automated systems
Familiarity with accounting, credit, and/or lending principles and techniques
Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
Exposure to lending application and approval process
Familiarity with mortgage lending concepts and principles
Familiarity with banking/financial industry standards and practices
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Effective database and presentation software skills
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective word processing and spreadsheet software skills
Desired Qualification(s)
Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Hours: Monday - Friday, 8:30AM - 5:00PM
Location: 9633 Levin Road NW, Suite 204 Silverdale, WA 98383
Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)
Determine and advise members on approved loan conditions and documentation requirements
Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)
Maintain contact with the member, Realtor and/or seller during the entire loan process
Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations
Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)
Request and obtain documentation needed and forward to Mortgage Processor
Respond to inquiries about mortgage applications, processing status, problems and concerns
Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
Take first mortgage loan applications via face-to-face interview, mail and telephone
Resolve or arrange for resolution of operational/processing issues, inquiries and complaints
Respond to inquiries and resolve any issues concerning the processing of applications
Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required
Perform other duties as assigned
Auto-ApplyLoan Servicing Specialist (Records Management)
WaFd Bank job in Seattle, WA
Min USD $22.00/Hr. Max USD $25.00/Hr. Job Summary Location:This position is located in our Seattle office. The Loan Servicing Department has an opening for a Loan Servicing Specialist. The position supports loan servicing functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and customers. Key functions include but are not limited to the following:
Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
Prepare payoff quotes as written requests are received from escrow companies, branches and clients.
Receive and post incoming payoff checks and insure any overages are returned to the client.
Prepare the lien release for real estate secured loans.
Accurate and consistent performance of daily insurance functions.
Perform post-closing quality control on modified and newly funded loans.
Assist department with other daily functions.
Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
Qualifications
Position requires a high school diploma or equivalent.
Able to deal effectively and tactfully with internal and external clients.
Can function well under deadlines.
Ability to organize, prioritizes, and communicates status on work assignments in a consistent manner.
Ability to perform daily work according to prescribed schedules and be flexible to meet departmental needs.
Regular, consistent attendance.
Experience in real estate lending processing and documentation is beneficial.
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date 10/31/2025
Auto-ApplyAssistant Branch Manager
Washington Federal job in Bremerton, WA
Min USD $27.00/Hr. Max USD $39.36/Hr. Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring an Assistant Branch Manager.
WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!
This is a results-driven, bank officer position responsible for supporting the manager and performing the managerial duties in the manager's absence.
A successful Assistant Branch Manager must:
* Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
* Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
* Make out-of-office calls to businesses, community organizations, and referral sources.
* Introduce and demonstrate digital and self-service options to clients.
* Develop strategies to help expand the consumer and small business client base.
* Communicate clearly with staff and clients verbally, over the phone, and via video chat.
* Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
* Support branch leadership in meeting branch production goals.
* Ensure high level of customer satisfaction through the delivery of excellent service.
* Acquire and apply skills in preparation for advancement to a branch manager position.
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Education/Skills/Training:
* High school diploma or approved equivalent
* Strong math skills, 10-key and keyboarding.
* Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook.
* Well-developed smart phone and digital channel skills.
* Must have excellent organizational and analytical skills and superior written and oral communication skills.
* Must have valid driver's license, satisfactory transportation, and adequate insurance coverage.
Experience:
* Five years minimum experience in a financial institution.
* Prior banking experience, including previous work in sales or client relations.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
11/25/2025
Universal Banker
Washington job
Downingtown, PA 19335
Hours:
Monday - Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 6:00 pm
Saturday: 9:00 am - 12:00 pm
(Must be flexible around branch hours)
Function: Responsible for the delivery of exceptional customer service related to branch operations on the teller line in conjunction with sales and platform duties, including meeting assigned sales goals, in support of Individual and Branch production goals. Shared responsibility of duties is dictated by the business needs of the branch.
Duties and Responsibilities:
Uses a combination of computer systems, S&T sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to verifying balances, placing holds, and documenting proper identification).
Accepting deposits, verifying endorsements, and issuing receipts.
Accepting checks or coupons for cashing, identifying customer, verifying endorsements and balances, and/or referring customers to branch management for authorization.
Accepting savings deposits and withdrawals and performing related duties.
Providing additional customer services, including bank money orders and other services.
Accepting various loan payments or other types of payments.
Balancing window cash daily.
Performing ATM settlement where applicable.
Assisting in vault balancing, where applicable.
Uses the following key sales functions to deliver exceptional customer service and ensure complete customer satisfaction,
while meeting and exceeding established sales goals:
Profile customers to determine and recommend appropriate S&T loan and deposit products.
Utilizes all sales tools as provided to enhance the customer experience and sales conversation. Example tools but not limited are: LoanFit, sales binders, etc.
Completes S&T sales process and customer focused conversation with each customer, document notes in appropriate system for all bankers view in future interactions.
Successfully develops customer profiles and identifies their banking needs.
Closes business and performs follow-up calls to ensure customer satisfaction.
Builds warm but professional relationship with customers to help further define their needs and increase their loyalty to S&T Bank.
Demonstrates complete understanding of the S&T sales process and a comprehensive knowledge of S&T policies and procedures to successfully identify add-on selling opportunities and make recommendations to customers based on their needs.
CARE certified within 6 months of hire.
Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management.
Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five vales and core drivers.
Performs follow-up calls to new account customers to determine satisfaction and additional leads.
Performs outbound calls as outlined in the branch playbook with reference to sample scripts in the sales and service guide and proposed potential customer lists provided to grow existing customer relationships.
Participates in branch sales call campaigns, as needed.
Performs data entry and prepares documentation to process new account customers and change existing accounts.
Maintains existing accounts; answers questions and solves problems related to customer accounts and handles check orders for new and existing accounts when needed.
Performs customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals.
Prepares loan applications using LOS software and coordinates loan document preparation. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
Completes NMLS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.
Assumes additional duties as required, such as, but not limited to balancing ATMs, processing deposits, etc.
Education:
Requires a high school diploma or equivalent.
Experience:
Two to five years general and specialized experience. Successful completion of the retail training program required including CSR and RSA training programs.
Physical Demands:
Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary Range:
$18.00 - $34.90
Auto-ApplyEnterprise Business Systems Analyst
WaFd Bank job in Seattle, WA
We are seeking a highly skilled and detail-oriented Business Systems Analyst to join our WaFd Bank Technology team. This role will serve as a strategic partner to WaFd's business lines, ensuring systems and processes enable seamless roadmap execution by bridging the gap between business needs and technology solutions. This Business Systems Analyst will be responsible for understanding business requirements, designing and implementing application configuration, and ensuring alignment of technical solutions with strategic business objectives.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.
Successful Business Systems Analyst must:
Lead by example.
Develop productive relationships with business and technical leaders across WaFd.
Reflect WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
Assist the manager in optimizing operational effectiveness, productivity, and efficiency.
Ensure a high level of customer satisfaction by delivering excellent service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned):
1.Collaboration & Communication:
Act as a technical liaison between IT, business units, and external partners to ensure alignment with organizational goals.
Understand, analyze, and improve business processes.
Work to align technology solutions with business strategies and objectives, across multiple systems or departments
Work with stakeholders to facilitate and drive the discovery process for gathering detailed business requirements and map out end-to-end processes.
Translate the business requirements into functional configurations and/or user stories.
Analyze current workflows, perform gap analyses, and create process documentation and recommendations for process improvements.
Lead meetings as scrum master for smaller projects outside of the Enterprise Project Management Office (EPMO) scope.
2. Application Design, Development & Support:
Collaborate on high-level system design with system engineers, developers, and other IT teams.
Perform basic configurations and optimize banking applications, including core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM platforms and payment gateways to meet client specifications.
Participate in application installations, upgrades, and integrations.
Ability to troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions.
Analyze customer feedback and transaction data to identify opportunities for improved functionality.
3. Training & Documentation:
Create and maintain comprehensive procedural documentation, user guides, and support materials.
Train end-users and internal teams on new applications and systems upgrades.
4. Deliver Exceptional Service:
Know the company's technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services.
Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.
Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.
Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently to minimize the impact on business stakeholders.
Maintain relationships across the Company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.
5. Protect WaFd Bank's Interests:
Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work (i.e., general support, project, or product team) is completed promptly.
Utilize Agile methodology to track, monitor, and prioritize assigned work.
Complete and pass all assigned eLearning courses.
Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.
Train and support the team with product, technology, and operational knowledge.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a Business Systems Analyst, preferably within the banking or financial services industry.
Familiarity with APIs, middleware, and system integration in a financial context.
Understanding of banking regulations and compliance requirements.
Familiar with cloud-based banking solutions and platforms
Strong analytical, problem-solving, organizational, and communication skills.
Ability to share knowledge with colleagues.
Ability to solve problems, handle complex and confidential information, and work cross-functionally.
Knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies.
Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
Listening skills, understanding what people say, probing when appropriate, and helping them articulate their needs.
Must be team-oriented, self-motivated, and able to work with minimal supervision.
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date 11/20/2025
Auto-ApplyAnalytics Engineer - Senior
WaFd Bank job in Seattle, WA
The Senior Analytics Engineer is responsible for designing, building, and maintaining reliable, well-documented data models and analytic assets that enable data-driven decision-making across the organization. This role bridges the gap between data engineering and analytics-transforming raw data into clean, trusted, and scalable datasets that support reporting, analysis, and advanced insights.
Working closely with analysts, data scientists, and business stakeholders, the Analytics Engineer will develop and optimize data pipelines, enforce data quality standards, and promote consistent practices for modeling, testing, and documentation. The position requires strong data transformation and SQL skills, a deep understanding of data architecture and lifecycle management, and the ability to translate business requirements into technical solutions that are efficient, maintainable, and auditable.
Along with the key functions listed below, you will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Data Modeling
Designs and maintains robust data models to support scalable analytics and reporting solutions. Translates business requirements into logical and physical data structures, ensuring data integrity, consistency, and performance across platforms. Collaborates with engineering and analytics teams to optimize data architecture for efficient querying and analysis.
Analytic Tool Development
Develops and deploys interactive data applications that enable data exploration and visualization of insights. Builds tools that enable self-service or communicate complex analytics clearly to internal customers.
Self-Service Product Development
Design and build data products that enable users to explore and analyze data independently using AI-driven tools or natural language interfaces.
Analytics Support
Collaborate with business stakeholders and analysts on data management related to report development, database design, standards, and operational efficiencies.
Data Quality and Governance
Assist in the implementation of strategies and tactics to enhance data quality, accuracy, completeness, and consistency across multiple data sources and systems. Assist business units in understanding data governance and make recommendations to improve organization-wide data quality and consistency.
Documentation and Procedures
Document appropriate procedures necessary to enforce standards, communicate best practices, define roles and responsibilities, and sustain ongoing operations. Define and promote effective documentation best practices internally and externally.
Security / Compliance
Adhere to all applicable laws and regulations. Maintain a working knowledge of security threats, laws, and policy for data privacy and protection; take steps to protect organizational data from accidental or unauthorized damage, modification, or disclosure; assist with security and access management.
Technical Support and Guidance
Provide collaborative technical support and guidance to end-users, analysts, and stakeholders on data-related matters, tools, and technologies. Troubleshoot issues related to data and data systems. Monitor data systems.
Continuous Improvement
Stay current with related regulations, best practices, tools, and new technologies; participate in educational opportunities; read professional publications; maintain personal and professional networks; participate in professional organizations. Use new knowledge and ideas to continuously improve operational efficiencies, procedures, and strategy.
Team Player
Commit to a collaborative mindset and perform other duties as assigned in support of the team.
Other
Adhere to Bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. Complete and pass all assigned eLearning courses and certifications as required. Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Qualifications
Education/Skills/Training:
Bachelor's degree in Computer Science, Information Systems, or a related field; Relevant years of experience may substitute for education on a year-for-year basis.
Expert level proficiency with data model development and tools (dbt, Coalesce, etc.)
Expert level proficiency writing SQL queries for analytics.
Experience using cloud data platforms (Snowflake, Databricks, etc.)
In-depth knowledge of databases, data pipelines, and data modeling techniques.
Excellent technical, problem-solving, and troubleshooting skills.
Strong communication, collaboration, and stakeholder management skills.
Experience:
At least 5 years of experience in data modeling or engineering roles, with a focus on developing reusable data models.
At least 2 years of experience using a data modeling tool such as dbt or Coalesce
Ability to work with IT and lines of business to create and convert business requirements into technical design specifications.
Must have an in-depth knowledge of computer systems and appropriate software applications, including strong technical aptitude and understanding of Microsoft Office Suite of products.
Attributes:
Sound judgement
Strong analytical and problem-solving capabilities
Well organized and extremely detail oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date 12/16/2025
Auto-ApplySr Internal Auditor - IT
WaFd Bank job in Seattle, WA
The position of Internal Auditor - IT Audit Senior is responsible for conducting audits of internal controls and bank operations, performing testing related to Sarbanes-Oxley compliance, and supervising the work performed by Staff Auditors. This entails assisting management in the planning and scoping of individual audits, performing test procedures, and preparing final reports in conformance with department standards. It also involves interacting with management in identifying risks during planning and discussing any identified audit exceptions. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and WAFD customers, and living our Corporate Values of Integrity, Ownership, Simplicity, Teamwork, and Service Culture.
KEY FUNCTIONS include, but are not limited to, the following:
Maintain a good working knowledge of professional auditing standards, bank regulatory requirements, IT/Cybersecurity developments, and department operating procedures.
Review regulatory and technology processes to assess business risk, internal control, and the overall effectiveness and efficiency of the process. In addition, assess the risks associated with Sarbanes Oxley and internal controls over financial reporting.
Participate in the risk identification process and evaluation and testing of business processes and related controls.
Work independently to complete audits of moderate complexity as well as assigned areas in other audits, and consistently achieve audit department objectives relating to timeliness, quality, adherence to budget, and individual productivity.
Assists in planning of audits.
Review and assess bank operations to evaluate the sufficiency of internal controls, extent of compliance with policy and regulations, as well as identify areas for improvement.
Produce high quality work papers that support audit conclusions and comply with department standards.
Timely communicate to audit management status of work assigned and any issues impacting timelines, budget, or audit scope.
Effectively communicate audit results to management both verbally and in writing.
Work collaboratively with Internal Audit management and our various lines of business to deliver value-added recommendations for the remediation of issues identified.
Maintain a positive relationship with external auditors and regulatory examiners.
Communicate (verbally and in writing) with all levels of the Bank to successfully accomplish audit objectives while portraying knowledge and confidence.
Follows the Bank's Information Security policies, ensuring that the processing and handling of client and confidential bank information is done in a secure manner and environment.
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Complete and pass all assigned eLearning courses and certifications as required.
Adhere to and ensure staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
Complete special projects as assigned.
Qualifications
Education/Skills/Training:
Bachelor's degree from a four-year college or university in information systems, computer science, accounting, finance, or business administration.
Certification as a CISA, CISSP, CPA, CIA, CAMS, or CRCM or equivalent preferred. (Certification in process will be considered. Internal policy requires certification for promotion to Senior Manager.)
Strong knowledge of IT infrastructure, cloud platforms, software/application development and cybersecurity concepts.
Excellent analytical and problem-solving skills.
Proficient in Microsoft Office.
Communicate effectively, both in writing and verbally, at all levels within the company.
Ability to work on multiple, concurrent projects, as part of a team or independently, and research, understand, and evaluate Bank operations, rules, and regulations.
Possess the ability to organize, prioritize, and complete work assignments in a timely manner.
Demonstrate a high level of personal integrity and reflect an appropriate level of judgment, maturity, and confidentiality.
Successfully interact with all levels of Bank personnel in a positive, constructive manner.
Experience:
Two to five years of experience in IT audit, internal auditing, public accounting, or regulatory compliance, with a heavy emphasis on financial services.
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date 11/20/2025
Auto-ApplySenior SBA Loan Coordinator
Washington Federal job in Seattle, WA
Min USD $30.76/Hr. Max USD $43.27/Hr. The Senior SBA Loan Coordinator is responsible for managing and supporting all aspects of the Small Business Administration (SBA) loan process from application through closing and funding. This role serves as a key liaison between borrowers, underwriters, loan officers, closing teams, and SBA departments to ensure smooth, accurate, and compliant processing of 7(a) and 504 loan transactions. The Senior Coordinator also provides mentoring, process oversight, and leadership to SBA Specialists, ensuring adherence to SBA SOPs and internal bank policies.
WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
* Serve as the subject matter expert on SBA loan documentation, eligibility, application packaging, and compliance requirements.
* Coordinate and manage the end-to-end loan process for SBA 7(a) and 504 loans, including file intake, eligibility analysis, underwriting coordination, and closing preparation.
* Review and validate borrower documentation to ensure it meets SBA guidelines prior to submission to underwriting.
* Work with loan officers and underwriters to gather required documents and respond to credit and SBA queries.
* Prepare and review SBA loan application packages, including E-Tran submission, and track approvals.
* Oversee the collection and verification of all post-approval conditions prior to closing and funding.
* Collaborate with internal and external partners (borrowers, attorneys, title companies, and SBA representatives) to coordinate loan closings.
* Ensure complete and compliant loan files are maintained in accordance with bank and SBA record retention policies.
* Provide training and guidance to other SBA Specialists.
* Stay current on changes in SBA SOPs, regulatory guidance, and industry trends.
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
* Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
* Perform other job duties as assigned.
* Support audits, reviews, and reporting as needed.
Qualifications
JOB EVALUATION FACTORS:
* Bachelor's degree in business, finance, accounting, or related field preferred.
* Minimum of 5 years of experience in SBA lending or loan coordination, including extensive experience with SBA 7(a) and/or 504 loan programs.
* Strong knowledge of the current SBA SOP and SBA E-Tran systems.
* Experience with loan origination systems (e.g., LaserPro, nCino, or similar) is preferred.
Skills/Knowledge/Abilities:
* Effective Communication - Facilitate consistent and clear communication between clients and internal teams to ensure seamless operations.
* Problem Resolution - Handle complex quality control issues and situations, providing solutions that align with policy and regulatory requirements.
* Regulatory Compliance - Follow established processes and standards to comply with relevant regulations and company policies.
* Attention to Detail - Must have good typing and clerical skills, as well as accuracy and attention to detail.
* Must be proficient with Microsoft Office applications (primarily Word, Excel and PowerPoint)
* Organized and efficient - must be able to prioritize work assignments in a consistent manner to ensure timely and efficient production.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
Pay Transparency Nondiscrimination Provision - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
12/16/2025
Branch Manager (Bilingual Cantonese and Mandarin Language Preferred)
Washington Federal job in Seattle, WA
Min USD $80,170.00/Yr. Max USD $103,695.00/Yr. Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Branch Manager.
WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!
This is a results-driven, high profile bank officer position responsible for the management of all aspects of a retail branch's success.
A successful Branch Manager must:
* Develop strategies to expand the consumer and small business client base.
* Create and execute strategies to develop branch staff collectively and individually.
* Meet production goals by coaching, motivating, mentoring, and providing feedback to staff.
* Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
* Make out-of-office calls to businesses, community organizations, and referral sources.
* Optimize operational effectiveness and profitability to enhance shareholder value.
* Communicate clearly with staff and clients verbally, over the phone, and via video chat.
* Ensure high level of customer satisfaction through the delivery of excellent service.
* Participate and support skill advancement in yourself and others.
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Education/Skills/Training:
* Bachelor's degree or equivalent experience in a financial institution
* Strong math skills, 10-key and keyboarding.
* Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook.
* Well-developed smart phone and digital channel skills.
* Must have valid driver's license, satisfactory transportation and adequate insurance coverage.
* Must have excellent organizational and analytical skills.
* Superior written and oral communication skills.
Experience:
* Prior experience in a supervisory/managerial position.
* Previous work in sales or client relations; or prior banking experience.
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
12/19/2025
Personal Banker
Washington Federal job in Burlington, WA
Min USD $21.29/Hr. Max USD $30.27/Hr. Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Personal Banker. WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!
The role of the Personal Banker is to assist clients with both personal and business banking solutions that improve their financial health and to reach their goals. A Personal Banker is creative and can "think outside the box" to provide relevant solutions to our clients, while maintaining our Vision, Mission, and Values.
A successful Personal Banker must:
* Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
* Open new accounts, discuss and refer or originate loans, and onboard new clients.
* Introduce and demonstrate digital and self-service options to clients.
* Communicate clearly with staff and clients verbally, over the phone, and via video chat.
* Comfortable functioning as a concierge or greeter.
* Make out-of-office calls to businesses, community organizations, and referral sources.
* Develop competencies and certifications/registration necessary to support branch performance goals.
* Proactively accepts initiatives and assignments.
* Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
* Reflect the core values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Education/Skills/Training:
* High school diploma or approved equivalent.
* Good math skills, 10-key and keyboarding.
* Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook.
* Well-developed smart phone and digital channel skills.
* Must have excellent organizational and analytical skills and superior written and oral communication skills.
* Ability to demonstrate how to use automated technology to teach clients self-service skills.
* Must have valid driver's license, satisfactory transportation, and adequate insurance coverage.
Experience:
* Prior banking experience, including familiarity with lending, previous work in retail, consumer service delivery, or client relation
Benefits
At WaFd Bank you get all of these great benefits!
* Paid time off for vacation, sick days and holidays
* Health insurance
* Stock options
* Bonus programs
* Generous 7% 401(k) employer matching*
* Paid Parental Leave
* Life and AD&D insurance
* Long-term disability
* Tuition Reimbursement
* Employee assistance programs
* Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date
11/25/2025
Division Sales Manager
WaFd Bank job in Seattle, WA
The Division Sales Manager oversees multiple locations, leads by example, and sets the tone for the area by actively building market share. The primary focus for this role is to grow the business through directly and indirectly managing the small business and consumer client acquisition and deposit and lending operations of the branch offices and bankers assigned to the Division. The Division Sales Manager proactively engages in outbound business calling with Branch Managers and other members of the branch team. The Division Sales Manager is accountable to develop, coach, and mentor the Branch Managers on prospecting effectively, creating memorable calling efforts to acquire small business and consumer clients and to refer opportunities to other bankers. They will also be active in the ongoing development of their teams to maximize engagement and performance.
A successful Division Sales Manager:
Leads by example.
Accountable for the Division's successful production and profitability.
Will grow its low cost deposit percentage while also coaching the delivery of credit and treasury solutions which allow WaFd clients to prosper.
Actively participates in client prospecting and outbound calling efforts, including community outreach.
Ensures phenomenal, concierge-level customer service to clients within their division. “Everyone and every business deserve a WaFd Banker” across the division.
Develops and oversees execution of strategies to expand the small business and consumer client base including visiting clients on site to better understand their banking needs.
Understands the industries and economic conditions within the local market.
Is an excellent communicator, demonstrating and modeling ability to explain and build engagement whether new programs, processes, or Bank initiatives.
Serves as an ambassador for the bank by participating in a variety of public events, community organizations, community outreach, and speaking engagements designed to promote WaFd Bank.
Proactively coordinates business development support from various administrative functions.
Ensures compliance with company policies and regulations.
Participates, encourages, and supports skill advancement in others through coaching, mentoring, responsive feedback, and accountability.
Takes responsibility for continuing to seek ways to elevate their own leadership and business development skills.
Reflects the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications
Bachelor's degree preferred, or equivalent experience in a financial institution.
Ability to demonstrate extensive knowledge of small business and consumer lending.
Proven aptitude for coaching direct reports to success and resolving conflict constructively and in accordance with company practices and policies.
Exceptional customer service skills and ability to professionally deal with colleagues, clients and the public, both electronically and in person, in a manner commensurate with corporate values and culture.
Proficiency with smart phone technology and the Microsoft Office Suite, specifically with applications such as Teams, PowerBI, Excel, Word and Outlook.
Demonstrated superior sales and operational management skills, including motivational leadership to support a vibrant needs-based sales culture.
Willingness to embrace change and inspire others; show initiative and adaptability, and assist with the continued evolution of bank products, services, and strategies.
Strong knowledge of WaFd Bank systems, policies and culture.
Solid understanding of business banking products and services, including treasury management, cashflow, payroll, insurance and merchant services.
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date 10/24/2025
Auto-ApplyBusiness Banking Relationship Manager
WaFd Bank job in Kennewick, WA
A Business Banking Relationship Manager 1 is responsible for developing a calling plan to maintain and grow existing relationships and is responsible for developing new relationships that meet our client selectivity, profitability appetite, and risk appetite. The Relationship Manager has had proven success in independently winning new relationships (credit and non-credit) and negotiating terms with minimal assistance. Relationship Managers will be expected to partner with the appropriate Business Banking colleagues (Loan Coordinators, Loan Processors, Portfolio Managers, and Credit Administrators) to develop and maintain credit, depository, and treasury relationships with the guidance of a Regional President, or an Executive Director. Relationship Mangers work closely with Treasury Management Officers and Treasury Analyst to grow and service the non-credit needs of business clients. For credit needs, the Relationship Manager will primarily use a centralized underwriting channel. These positions will develop and manage business banking relationships which meet established criteria for the Business Banking business line, which includes LTOB > $500M, TRE > $5MM. Role seeks to maximize profitability to the bank, while limiting the Credit Risk associated with the relationship.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and WaFd Bank clients.
KEY FUNCTIONS:
Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; maintains active prospecting efforts, including identification, qualification and calling; investigates and follows up on significant changes in status of existing customers; consistently balances prospecting efforts and quality customer maintenance responsibilities; meets with customers to discuss needs and outline appropriate Bank services; resolves customer concerns or problems as necessary.
Establish, and negotiate where necessary, the terms under which credit will be extended, including the costs, repayment method and schedule and collateral requirements.
Developing a deep understanding of non-credit products. Leads the engagement with clients and prospects uncovering opportunities and appropriate solutions to help the clients more efficiently manage cash flow.
Performs all required portfolio management responsibilities, including but limited to monitoring of customers' financial reporting requirements and compliance with covenants.
Stays current on all compliance training and adheres to the bank's commitment to abide by all Know Your Customer expectations and Bank Secrecy Act regulations.
Seeks to be a trusted advisor by maintaining current knowledge on the customers' business and industry.
Participates in Networking to increase the Bank's visibility in the business communities we serve, and to enhance new business opportunities.
Serves as the primary contact for non-borrowing and borrowing clients for matters relating to other Bank services, including personal, private banking, and wealth management.
Partners closely with SBA Loan Officer's for credits requiring government guarantees.
Counsels with and assists in the training, development and mentoring Branch Managers
Adhere to bank policies and procedures designed to comply with federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
Complete and pass all assigned eLearning courses and assigned certifications as required.
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Completes special projects assigned by manager.
Qualifications
Education/Skills/Training:
Bachelor's Degree or approved equivalent; completion of courses in finance, accounting and real estate analysis or equivalent training in commercial banking.
Negotiating experience, accuracy, strong organizational skills, attention to detail and success working with clients with diverse banking needs.
Effective verbal and written communication skills. Able to work independently with little supervision as well as in a team environment.
Must be proficient with Microsoft Office applications, (primarily WORD, PowerPoint Excel, Teams, Outlook, and Power BI); Experience with nCino and Salesforce is desired; Position requires clear and concise verbal and written communication skills including good customer relations skills.
Experience:
Minimum of 2 years originating Business Loans up to $5MM through a centralized underwriting channel.
Proven success in growing existing credit and deposit relationships, and winning new relationships.
Possess a good understanding and working knowledge of commercial lending terminology, fundamentals of sound credit underwriting, loan processing, loan documentation and lending procedures.
A Relationship Manager must be self-motivated and production-oriented with a desire to grow existing relationships and actively pursue business development.
Benefits
At WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 7% 401(k) employer matching*
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at ************
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025
Requisition Post Information* : Posted Date 10/6/2025
Auto-Apply