Shreveport/Bossier City KOA
Housekeeper Job in Shreveport, LA
Housekeepers are responsible for the overall cleanliness of the campground amenities including the public space areas i.e., bathhouse, laundry room, gym etc. and all accommodations according to KOA standards deemed by management. All areas should be efficiently cleaned within the allotted times while providing great guest service.
• Perform the daily, weekly, and monthly cleaning programs for specific buildings and facilities as outlined
by immediate supervisor or owner(s).
• Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals
together or use straight out of original bottle. Must use appropriate safety measures such as gloves
and/or masks.
• Be aware of blood borne pathogen procedures and contact supervisor when needed.
• Bring all lost and found items to main office with cabin number and date on them. If it is something
valuable, it needs to be given directly to a manager to ensure it is locked up immediately.
• Provide excellent and friendly guest service by being attentive, responsive, and helpful to all guests'
needs. Greet the guests at every opportunity by demonstrating a friendly welcome.
• Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and
name tag.
• Communicate when supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and
equipment, etc.) need to be replenished on an as-needed basis.
• Report all broken or damaged items within all campground buildings, facilities, and premises, so they
can be fixed as soon as possible.
• Be present and aware of surroundings, taking note if someone or something seems out of place at any
time you are on the premises.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or
responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with
or without notice.
EXPECTED RESULTS
• Clean and maintained campground buildings at a KOA standard.
• Clean and organized cleaning supply station.
• Clean and well-maintained tools all kept in good condition.
• Job duties completed in an efficient, timely manner and with minimal to no direction from
manager/supervisor or owners.
• All cleaning lists filled out neatly and correctly, and any/all damages detailed in clear and concise
handwriting.
• NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and
attentiveness of housekeeping staff.
• Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
• An attitude that demonstrates cooperation and team spirit with all staff members.
• Timely reporting of all tasks, as well as guest concerns and requests, as well as follow-up and corrective
action on the areas under the team member's capabilities.
• Use safe work practices to avoid accidents of both guests and team members.
JOB QUALIFICATIONS
• Reading and comprehension skills
• Basic Arithmetic skills
• Basic computer skills
• Deductive reasoning skills
• Attention to detail
• Bilingual is a plus
• Must be able to operate a golf cart
• Ability to work under wet and slippery conditions
• Basic knowledge of safety procedures including chemical properties, handling, and usage
• Must be able to work weekends and holidays
• Must have a flexible work schedule as cleaning days often shift with little notice.
PHYSICAL REQUIREMENTS
• Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly
• Able to push and/or pull approximately 100 pounds
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without
assistance
• Requires the use of hands/fingers to handle or feel
• Long periods of standing, bending, kneeling, and walking
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain
• Must be able to see small details, such as dust, food particles, hairs, etc.
• Must be able to smell faint odors, such as smoke, pet, urine, gas, etc.