Customer Service Representative jobs at Waste Industries - 795 jobs
Customer Service Representative
American Leak Detection, Inc. 3.8
Woodstock, GA jobs
Answering the phones. Explaining our services to potential clients. Manage the customer experience. Scheduling of appointments. Dispatch, routing, and scheduling of jobs for our technicians. Shift: 8 hour daytime shift, full-time. Availability: Gener CustomerServiceRepresentative, CustomerService, Customer Experience, Representative, Retail, Construction
$25k-33k yearly est. 8d ago
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Fleet Truck Service Specialist
BP 4.5
Westlake, OH jobs
Job SummaryThe Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.Key ResponsibilitiesLeadership & Talent DevelopmentPartner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.Support the development of team members by ensuring timely and accurate completion of training programs.Coach and mentor employees to improve performance and prepare for future leadership roles.Promote a culture of accountability, recognition, and professional growth across all assigned locations.Operational ExcellenceMonitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).Ensure consistent execution of company programs, policies, and procedures across all locations.Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.Financial & Business PerformanceSupport Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.Ensure accurate and timely completion of required reports and financial documentation.Customer & Brand ExperienceChampion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.Actively solicit and incorporate customer and employee feedback to improve operations.Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.Resolve brought up customer concerns promptly and professionally.Compliance & SafetyEnsure adherence to all federal, state, and local regulations impacting site operations.Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.Key Performance Indicators (KPIs) Compliance with company programs and operational standards.Achievement of regional financial targets and expense control goals.Completion of all required training programs within established timelines.Customer satisfaction scores and resolution of called out issues.Safety compliance and reduction of incident rates.What We'd Like to SeeHigh School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.Proven success managing multi-site operations and leading large teams.Strong discernment, including experience managing budgets, P&L, and operational KPIs.Knowledge of Root Cause Analysis tools and Problem Solving techniques.Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.Travel requirement is approximately 50-75%.Valid driver's license With Us, You'll EnjoyCompetitive salary and annual bonus opportunity Medical, dental, vision, and life insurance 401(k) with company match Paid vacation and holidays Tuition reimbursement Company-paid training and advancement opportunities Relocation assistance (relocation not required) Not all benefit plans are available to all team members. For a full list, visit: ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can return every traveler to the road better than they came only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.Typical Physical DemandsThis role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.Work EnvironmentThis role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.DisclaimerThis may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.How much do we pay (Base)? (74,000 - 138,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits [INSERT LINK TO APPLICABLE BENEFITS]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee . You may learn more about our generous benefits at Core U.S. Benefits. As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits.Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$43k-69k yearly est. 6d ago
Work from Home - Part Time - Data Entry - $45 per hour
GL Inc. 4.1
Albany, GA jobs
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$31k-37k yearly est. 60d+ ago
Data Entry Product Support - $45 per hour - No Experience
GL Inc. 4.1
Virginia Beach, VA jobs
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$28k-34k yearly est. 60d+ ago
Remote Data Entry - Product Support - $45 per hour
GL Inc. 4.1
Cincinnati, OH jobs
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$30k-36k yearly est. 60d+ ago
Remote Data Entry - Product Support - $45 per hour
GL Inc. 4.1
Chicago, IL jobs
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$35k-41k yearly est. 60d+ ago
Work from Home - Part Time - Data Entry - $45 per hour
GL Inc. 4.1
Wichita Falls, TX jobs
We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
$29k-34k yearly est. 60d+ ago
Youth Services Officer
Montgomery County Government 4.2
Clarksville, TN jobs
This position is responsible for those requirements under TCA 37-1-105 along with managing the court dockets for the Juvenile Court Judges to ensure the judicial process is well managed and efficient.
Minimum Experience: Two (2) years of experience in criminal justice, law enforcement, or counseling case management experience preferred.
Minimum Education: Bachelor' degree from an accredited college or university in Criminal justice, Sociology, Psychology, Social Work, or related area.
Certifications, Licenses:
Must have dependable transportation.
A pre-employment criminal background check is required.
GENERAL POSITION DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
Responsible for making judgments and critical independent decisions on juveniles and families during counseling sessions.
Responsible for doing intakes, informal adjustments, juvenile warning citations, and cross-training to facilitate as the chair for Foster Care Review Boards.
Completes CANS assessments for a juvenile when required.
Facilitates Foster Care Review Board when required.
Attends Court and makes recommendations to the judges.
Advises judges, law enforcement, attorneys, and families as to what resources are available in the community for juveniles and their parents or guardians.
Administers Drug testing.
Takes on-call duty which is 24/7 one week every 8-10 weeks.
Inputs required data on the Quest data computer system for court orders and judicial notes.
Attends and provides information for community and County committees.
Other duties as assigned.
FISCAL RESPONSIBILITIES
This position has no fiscal responsibilities.
COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:
Represents the Department and County to other County staff and members of the public.
Provides quality customerservice to individuals needing directions or assistance.
Demonstrates the organization's Core Values and adherence to the Ethics policy.
SUPERVISORY RELATIONSHIPS:
Works under close supervision but as the incumbent becomes more skilled in procedures and practice, supervision is more general. This position has no supervisory responsibilities but is expected to demonstrate leadership.
JOB QUALIFICATIONS - KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
State and County Laws and Regulations regarding juvenile offender processes and procedures.
Court procedures and legal requirements for supervising the offenders.
Legal requirements including privacy, resident rights, confidentiality, and non-discrimination.
The County and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
Administrative policies and procedures of the County.
Current office practices and procedures.
Computer software consistent for this position.
Skill in:
Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Applying judgment and discretion in resolving problems and interpreting policies and regulations.
Ability to:
Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Establish and maintain accurate records of assigned activities and operations.
Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Perform mathematical calculations required of this position.
Communicate clearly and concisely, both orally and in writing.
Relate to clients in stressful or crisis situations.
Think quickly, maintain self-control, and adapt to stressful situations.
Analyze facts and to exercise sound judgment in arriving at conclusions.
Maintain professionalism at all times.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.
Ability to work the allocated hours of the position and respond after hours as needed.
WORK ENVIRONMENT:
Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions.
PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.
Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Use and normal maintenance of office machines, (copier, computer, printer, etc.).
Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.
Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
Ability to recognize occupational hazards in work activities and take safety precautions.
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
$38k-47k yearly est. 1d ago
CALL CENTER SERVICES REPRESENTATIVE OPS - 60911801
State of Florida 4.3
Miami, FL jobs
Working Title: CALL CENTER SERVICESREPRESENTATIVE OPS - 60911801 Pay Plan: Temp 60911801 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center ServicesRepresentative I
Florida Department of Children and Families
Miami, Florida
Preference for Bilingual in Spanish/English or Creole/English
Full-time opportunities available
Open Competitive
This posting will be used to fill position vacancies in OPS.
Current employees will be compensated in accordance with the DCF salary policy.
Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.
We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment.
The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customerservice activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position.
If this sounds like the job for you, please join our TEAM!
* The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
* Employees may be required to work after their schedule to complete phone calls in the queue
Competitive Area Differential :$36.80 bi-weekly
Qualifications:
* Two years of experience in customerservice, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
* Must have the ability to attend an 8 - 12-week mandatory paid training course.
* Preference for bilingual in Spanish/English or Creole/English.
Additional Information/Requirements:
* Incumbents may be expected to work during emergency situations or natural disasters.
* Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure.
* The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
What you will do:
The typical duties include:
* Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
* Processes a variety of eligibility related work activities within designated time frames
* Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
* Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
* Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
* Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
* Assists customers with referrals to other agencies and community resources.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
For a more complete list of benefits, visit *****************************
About Department of Children and Families:
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.
To learn more please visit ******************************
Your People First Candidate Profile (application) must be completed in its entirety.
* Include supervisor names and phone numbers for all periods of employment.
* Account for and explain any gaps in employment so that the hiring process is not delayed.
* Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
* It is unacceptable to use the statement "See Resume" in place of entering work history.
EMPLOYMENT DISCLOSURES
* US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
* SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: *******************
* RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
* BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.
Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.
No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
* BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at **************.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
$17 hourly 1d ago
Call Center Representative
Opus Inspection 4.4
Shrewsbury, MA jobs
Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri)
Rate: $18.50
This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs.
DUTIES AND RESPONSIBILITIES:
Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes:
Entering each call received into tracking system.
Resolving issues, independently and effectively.
Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
Generate consumable/heavy wear orders when requested by inspection stations.
Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
Other duties as needed to ensure the smooth operation of the program as assigned by management.
$18.5 hourly 1d ago
CUSTOMER SERVICE SUPPORT (Part-Time)
City of Miramar, Fl 4.1
Miramar, FL jobs
This part-time, non-benefited position provides high-quality customerservice and administrative support within an assigned department. The role includes assisting with and responding to public inquiries, routing concerns to the appropriate personnel, and ensuring follow-up after services are provided. The incumbent performs routine to moderately complex clerical duties, supports resident-facing functions, and plays a key role in ensuring positive public interactions with City services. Reports to an assigned supervisor or manager.
* Respond to resident and public inquiries via telephone, email, or in person; provide accurate information or redirect inquiries as appropriate.
* Assist with documentation and follow-up related to City services to ensure timely resolution and resident satisfaction.
* Perform administrative and clerical duties such as data entry, filing, copying, scanning, and maintaining logs and records.
* Track, record, and route service requests or customer concerns using established procedures or customerservice platforms.
* Provide professional, courteous, and empathetic customerservice in all interactions, maintaining a positive image of the department and City.
* Support department staff in preparing materials, processing mail, maintaining office supplies, and handling basic communications.
* Operate standard office equipment including computer, printer, copier, and multi-line phone systems.
* Participate in training and adapt to evolving procedures, software systems, or departmental priorities.
* Perform related duties as assigned.
* High school diploma or GED equivalent.
* Some experience in customerservice, public contact work, or administrative support.
* Strong verbal and written communication skills.
* Basic proficiency with Microsoft Office applications and standard office software.
* Ability to work flexible hours, including afternoons, evenings, or weekends, based on department needs.
* Ability to manage sensitive information with discretion and professionalism.
Equal Opportunity & Job Disclaimer
The City of Miramar is an Equal Opportunity Employer and values diversity in its workforce; Creole speakers are encouraged to apply.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Please note that the City of Miramar has the right to revise this position description at any time and this posting does not represent, in any way, a contract of employment.
KNOWLEDGE, SKILLS, AND ABILITIES:
* Knowledge of the principles and practices of customerservice.
* Knowledge of modern office practices and equipment.
* Knowledge of English including spelling, composition and grammar.
* Knowledge of basic mathematics.
* Ability to comprehend, interpret and apply regulations, procedures, and related information.
* Ability to communicate effectively in oral and written form.
* Ability to adapt to an evolving and continually improving environment.
* Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner.
* Ability to demonstrate a polite, helpful and courteous manner when engaged with the public.
* Ability to operate and care for equipment to manufacturer's specifications.
* Ability to demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with colleagues and the public.
PHYSICAL DEMANDS:
Requires light physical effort that may include lifting up to 10 pounds. Work is most commonly performed indoors or in an office environment.
$29k-38k yearly est. 6d ago
CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANANGER - 73004888
State of Florida 4.3
Silver Springs Shores, FL jobs
Working Title: CHILD SUPPORT CUSTOMERSERVICE FRONT LINE MANANGER - 73004888 Pay Plan: SES 73004888 Salary: $49,793.88 - $60,231.84 / Annually Total Compensation Estimator Tool
Florida Department of Revenue
Child Support Program
Child Support CustomerService Front Line Manager (Case Processing Manager I - SES)
Silver Springs
This is an Internal Agency Advertisement.
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY: This is an Internal Promotional Opportunity for a Case Processing Manager I position that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customerservice environment and problem solving, this may be the position for you. Your duties would include:
* Managing a team of 8 operational staff.
* Functioning as administrator, coach, and advisor and providing training to team members.
* Working with the Service Center Manager to develop, implement and monitor operational plans.
* Determining resource needs and shifting available resources to ensure the highest level of productivity.
* Analyzing existing and new business requirements to determine gaps and provide solutions.
MINIMUM REQUIREMENTS:
* Currently employed with the Florida Department of Revenue in the Child Support Program
* One (1) year of experience working in the Child Support Program
* Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training
* Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication
SPECIAL NOTES:
* This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue Child Support Program.
* All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
* All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
* Standard workday of 8:00 am - 5:00 pm, Monday through Friday.
* This position requires you to work outside your regular work schedule, should there be a business need to do so.
* This position requires some travel to attend off site meetings.
SALARY: $49,793.88 - $60,231.84.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Andrea Roberts, **************, **********************************.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at *******************
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
$49.8k-60.2k yearly Easy Apply 7d ago
Customer Service-Field Representative (Water and Sewer)
City of O'Fallon 3.4
OFallon, MO jobs
The City of O'Fallon, MO is looking to hire a full time CustomerService Field Representative for the Water and Sewer Division for the locates, tap inspections and/or the Fats, Oils and Grease (FOG) programs. Our CustomerService Field Representative earns competitive hourly rates from $25.98 to $ 38.97 (top of grade) with an expected starting pay rate of $25.98 - $32.49.
The City of O'Fallon values its employees and their wellbeing. Our benefits package includes comprehensive insurance and wellness programs such as Medical, Dental, Vision, employer-paid Accident and Life Insurance; an optional Health Savings Account (HSA) with employer contributions; Flexible Spending Accounts (FSAs); optional Pet Insurance; reward wellness incentives; onsite workout facilities; discounted membership at Renaud Fitness/Aquatic Center; an Employee Assistance Program (EAP); and Identity-Theft Protection.To promote work-life balance, paid leave benefits include 3 weeks of vacation for new hires, 11 holidays, 1 personal holiday, sick leave, and extended illness for oneself or to care for family members. Some facilities even feature designated, fully furnished Zen and lactation rooms.
The City of O'Fallon participates in the Missouri LAGERS L-6 Pension Plan and offer a 457 (b) Retirement Plans. Committed to continued employee growth, the City also offers tuition reimbursement.
As part of our Water and Sewer Division, you will be responsible for locating and marking the locations of City-owned utilities as part of the Missouri One Call System. Generally, your schedule will be daytime hours Monday through Friday, but overtime hours may be required occasionally.
Responsibilities and duties include:
Locating and marking the exact location of City owned utilities, including water lines, sewer lines, buried conduit/cable, and
Meeting with other departments, residents, contractors, developers, other governmental agencies and utility companies to discuss and resolve issues relating to City owned utilities and/or the FOG Program.
Preparing a schedule of utility locate activities and routine work order activities
Performing field surveys and
Preparing reports and documenting
Managing and updating utility location plans, records, and files (electronically and hard copy).
Completing routine work
Responding to and resolving customer concerns
Collecting samples for laboratory
Responding to emergency situations and participate in the City's snow removal and winter operations
Inspecting new water connections to the Distribution
Installing, replacing, troubleshooting & repairing water meters as needed
Performing inspections, sending letters and notifications for the City FOG program and working with owners, operators, haulers, etc. on compliance matters.
Maintaining a schedule for business compliance with the FOG Program and follow-up procedures.
We're looking for someone who is able to read and understand engineering design drawings, as-built drawings, City Codes and utility maps. This person should be knowledgeable in the construction, maintenance and repair of water distribution systems.
Could this be the opportunity for you? We look for employees who:
Exhibit self-motivation by always looking for ways to improve their knowledge and skills
Have the ability to operate equipment and machinery such as underground locating equipment, computers, GIS software, two-way radios and common hand tools
Possess knowledge of safety principles associated with active construction zones
Skilled in communicating with the public and others, such as contractors and other City employees
Maintain their assigned vehicles and equipment with care
Get great satisfaction from contributing to what makes O'Fallon such a great place to live!
Requirements include:
High school diploma or GED required.
One year of construction experience or equivalent experience involving construction of underground facilities. Experience locating utilities using the Missouri One Call System is preferred.
Ability to work outside in all types of weather conditions.
Possession of or ability to readily obtain a valid motor vehicle operator's license.
The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.
$25k-32k yearly est. 41d ago
Convenience Center Operator
Berkeley County, Sc 3.9
Moncks Corner, SC jobs
This position typically provides the cleaning of office and maintenance of convenience center grounds; and deals courteously and effectively with fellow employees and others. ESSENTIAL JOB FUNCTIONS: * Performs grass cutting using both push and riding lawnmower, trim weeds and shrubs using both manual and power trimmers, sweep and rake.
* Maintains litter control of buildings as directed.
* Assists in regularly scheduled lubrication and preventive maintenance and minor repair of manual and powered equipment as needed to include powered MSW compactor, mowers and other tools, vehicles and machinery assigned to the site.
* Maintains records and reports for supervisors and works independently.
* Maintains and repairs agricultural facilities, equipment and tools to ensure operational readiness, safety and cleanliness.
* Maintains and cleans equipment, work areas and shelves.
* Follows procedures for the use of chemical cleaners and power equipment in order to prevent injury.
* Assists customers by answering simple questions, locating items or referring them to the right areas.
* Performs other duties as assigned.
* High School diploma or equivalent preferred; classes will be offered to those interested in pursuing a diploma;
* Must have and maintain a valid driver's license for South Carolina with safe driving record;
* One (1) year of experience in dealing with the public;
Special Requirements:
* Departmental testing may be administered during interview;
* A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
* This is a safety sensitive position and is subject to random drug and alcohol testing.
Knowledge, Skills and Abilities:
* Ability to present a positive cooperative attitude when dealing with the residents of Berkeley County.
* Ability to cooperate with co-workers and contractors as well as surrounding landowners.
* Ability to be a self-starter, motivated and work with limited or no supervision.
* Ability to use or repair small and medium equipment and machinery.
This position requires the employee to reach and push with hands and arms; stand; use hands to handle, feel, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch, or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and/or move up to sixty-five (65) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work is regularly performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities and needs. Employees assigned to work at the Landfill are required to work forty (40) hours per week, on a rotating work schedule. Normal working hours are Monday through Saturday 7:00am to 6:00pm and closed on Sundays; some locations are closed on Wednesday. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.
$22k-29k yearly est. 3d ago
Inside Sales Call Center Representative
Smithereen Pest Management 3.8
New Lenox, IL jobs
CustomerServiceRepresentative Full-Time | Monday-Friday, 8:30 AM-5:00 PM Hourly Pay + Monthly Commission
Since 1888, Smithereen has been a trusted leader in pest control and a great place to build a career. We're a family-owned, 4th-generation company that values leadership, honesty, respect, success, and passion.
We're looking for a CustomerServiceRepresentative to deliver exceptional customer support while meeting monthly sales goals in a fast-paced office environment.
What You'll Do:
Assist customers via phone and email with service and sales inquiries
Identify customer needs and provide effective solutions
Meet or exceed monthly sales goals
Document customer interactions and maintain strong relationships
Communicate trends and feedback with management
What We're Looking For:
Previous office-based customerservice experience (required)
Strong communication and problem-solving skills
Sales-focused mindset with attention to detail
Comfortable using computers and handling multiple tasks
Reliable with a stable work history
Why Join Smithereen?
Health, Dental & Vision Insurance
401(k) with company match + profit sharing
Paid vacation, personal days & 7+ paid holidays
Student loan repayment & education scholarships (JEF)
Paid volunteer days + community involvement
Fun, supportive team environment with company outings
Smithereen is an Equal Opportunity Employer, a drug-free workplace, and proudly supports veterans and transitioning military personnel.
Apply today and become part of a company that's been serving communities for over a century!
#pestcontrol
$27k-36k yearly est. 21d ago
Welcome Center Staff
Ymca of Reading & Berks County 3.0
Reading, PA jobs
Pay Rate: $12 - $14 per hour
Job Purpose: - The Welcome Center Staff at the YMCA of Reading & Berks County plays a crucial role in creating a welcoming and inclusive environment for all members and visitors. This position is responsible for providing exceptional customerservice, ensuring smooth operations at the front desk, and supporting the overall mission of the YMCA to foster community engagement and personal growth.
Key Responsibilities:
- Greet and assist all members, guests, and program participants with a friendly and professional demeanor.
- Handle membership inquiries, process registrations, and manage member accounts efficiently.
- Answer phone calls, respond to emails, and provide accurate information about YMCA programs and services.
- Maintain a clean and organized front desk area, ensuring that promotional materials and schedules are up-to-date and accessible.
- Assist with administrative tasks such as data entry, filing, and record-keeping.
- Resolve member concerns and issues promptly, escalating to management when necessary.
- Collaborate with other YMCA staff to support events, programs, and special projects.
- Uphold the YMCA's values of caring, honesty, respect, and responsibility in all interactions.
- Participate in training sessions and meetings to stay informed about YMCA policies and updates.
- Contribute to a positive and supportive team environment, fostering a sense of community within the YMCA.
Qualifications
Required Education:
- High school diploma or equivalent
Required Experience:
- Previous experience in customerservice or hospitality roles
- Experience working in a community-focused environment or non-profit organization
Required Skills and Abilities:
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks efficiently and effectively
- Strong problem-solving skills and attention to detail
- Proficiency in basic computer applications and data entry
- Ability to work collaboratively within a team environment
- Demonstrated ability to maintain a welcoming and inclusive atmosphere for diverse populations
$12-14 hourly 4d ago
HUMANE SERVICES REPRESENTATIVE / PET ADOPTION CENTER
St. Charles County, Mo 4.3
Saint Charles, MO jobs
Apply Now JOB OVERVIEW: The purpose of this position is to provide clerical assistance to the Division, enter data into computer, assist the public with intakes and adoptions, answer direct inquiries from the general public and promote responsible pet ownership. This position acts under the supervision of the Administrative Assistant.
RESPONSIBILITIES:
* Verifies accuracy of Rabies Vaccination Certificates and enters data into computer.
* Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags.
* Inputs information into the computer.
* Answers, screens, and directs incoming telephone calls.
* Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits.
* Prepares correspondence, reports, and other documents as directed.
* Greets, directs and collects fees from visitors.
* Receives, releases, and processes strays, surrendered and adoption animals.
* Files vaccination documents, purchase orders, invoices, and other documents as directed.
* Educates the public on responsible pet ownership.
* Corresponds with Animal Control officers in the field using two-way radio and computer, dispatches calls.
* Process adoptions and disseminates information at special and off-site events.
* Accepts and approves adoption applications, researches information as needed.
* Dispatches animal control officers as needed.
* Assumes duties of Administrative Assistant in their absence.
* Assists in the preparation and record keeping of invoices, purchase orders, and public notifications.
* Assists in preparation and recording of payroll.
* Maintains animal records and files.
* Prepares bills for veterinarians and records information in ledger.
* Opens and distributes mail.
* Assists with cleaning kennels, picks up after cats or dogs, handles some animals.
* Cannot telecommute.
* Other duties as assigned.
REQUIREMENTS:
* Education
* General/tech high school diploma or GED equivalent
* Job Experience
* 1-3 years of experience, with 2 years of clerical experience.
* Knowledge, skills, and abilities
* Training including some record keeping, customerservice, and/or book-keeping training.
* Must have basic computer skills.
* Some knowledge of domestic animal behavior and breeds of dogs and cats helpful.
* Must be able to work a flexible schedule as needed including some Saturdays.
* Requires successful completion of computerized clerical skills testing as follows:
* Data Entry
* Microsoft Outlook
* CustomerService
* Please call the Human Resources office at ************ to register for clerical testing to be completed online or in person.
If you completed clerical testing prior to 8/13/25, please note that our clerical testing has changed, and you may be required to retest. Please contact Human Resources at ************ for more information.
This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.
TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.
This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.
Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied.
St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.
$27k-30k yearly est. 18d ago
PART-TIME HUMANE SERVICES REPRESENTATIVE - PET ADOPTION CENTER
St. Charles County, Mo 4.3
Saint Charles, MO jobs
Apply Now JOB OVERVIEW: The purpose of this position is to provide the public with a high volume of pet adoption services and provides general clerical assistance to department staff. RESPONSIBILITIES: * Verifies accuracy of Rabies Vaccination Certificates and enters data into the computer.
* Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags.
* Inputs information into the computer.
* Answers, screens, and directs incoming telephone calls.
* Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits.
* Prepares correspondence, reports, and other documents as directed.
* Greets, directs, and collects fees from visitors.
* Receives, releases, and processes adoptions of animals entering the facility.
* Files vaccination documents, purchase orders, invoices, and other documents as directed.
* Educates the public on responsible pet ownership.
* Corresponds with animal control officers in the field using two-way radio and computer, dispatches calls.
* Process adoptions and disseminates information at special and off-site events.
* Accepts and approves adoption applications, researches information as needed.
* Dispatches animal control officers as needed.
* Assists with duties of Administrative Assistant in their absence.
* Assists in the preparation and record keeping of invoices, purchase orders, and public notifications.
* Assists in preparation and recording of payroll.
* Maintains animal records and files.
* Prepares bills for veterinarians and records information in ledger.
* Opens and distributes mail.
REQUIREMENTS:
* Requires graduation from a general or technical high school or equivalent.
* 3 years clerical experience involving customerservice and record keeping required.
* Cashiering, teller, or related skills required. An equivalent combination of education, training and experience will be considered.
* Must be able to multitask efficiently.
* Ability to be a team player and communicate effectively with co-workers, supervisors and the general public, including dissatisfied citizens, is mandatory.
* Requires general computer skills and working skills in performing data entry and filing.
TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.
This is a part-time clerical support position. Candidate should be available to work an estimated 18-20 hours per week. Typical hours would fall between 8:00 am and 6:30 pm, Monday - Saturday.
Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied.
St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.
$27k-30k yearly est. 53d ago
Client Engagement Specialist
Cleveland Rape Crisis Center 3.5
Cleveland, OH jobs
Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities
Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly
Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation
Conduct engagement sessions including all necessary paperwork
Create and maintain new and returning guest's client records
Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development
Assist Case Management with administrative duties to ensure quality of care
Assist with developing curricula and facilitates training for guests
Follow opening/closing procedures at the Drop-In Center
Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping)
Interface with building-related providers as needed (e.g. plowing, landlord)
Build connections with community partners and make presentations about CRCC's services
Maintain the confidentiality of clients at all times
Maintain client files, outreach, and activities in agency's database
Outreach and Tabling
Education, Experience, Licenses, & Certifications
High school diploma/GED
2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers)
May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.
$42k-44k yearly 46d ago
Correspondence and Dispute Specialist
Professional Service Bureau Inc. 3.7
Anoka, MN jobs
Job Details
Company: Professional Service Bureau, Inc.
Employment Term and Type: Regular, Full Time
Hours per Week: 40
Job Title: Collection Administrative Specialist
Department: PSB Collection Administration
Operational Schedule: M-F 7:30 a.m. to 4:00 p.m.
Salary and Benefits: $13.00 - $19.00 DOE
*Paid Training * Medical, Dental, Vision and 401K plans * Short Term Disability, Term Life, Group Accident and Cancer Assistance * PTO Hours *
Location: In-Office - Anoka, MN [office moving to Elk River, MN in early 2026]
FLSA Status: Non-exempt
Summary
Compiles, classifies, records, verifies, and maintains data and payments to accounts receivable records by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Prepares and processes daily cash and credit card deposits and fills out cash control sheet daily.
Reviews and posts receipts and payments to appropriate ledgers, spreadsheets, records, and databases.
Processes disputes, ceases, and other consumer correspondence received via US mail or other mediums.
Prepares, sorts, copies, files, and mails invoices, receipts, checks, correspondence, and other requested items.
Work client phone line.
Audits account balances, researches discrepancies, and reviews with client for approval.
Researches and processes charge backs, returns, refunds, bad checks, and similar items.
Answers accounts receivable inquiries and follows up.
Prepares analysis and summaries of accounts from the collection teams to clients.
Monitors accounts receivable to ensure payments are accurate and timely.
Reconciles monthly reports.
Assist in monthly and annual closings.
Assists with related special projects, as required.
Front desk coverage as needed.
Qualifications/Skills:
Proficient in Microsoft products; 365/Outlook, Word and Excel.
Excellence in communication via telephone and written communication.
Demonstrated attention to detail and organizational skill.
Ability to work independently with minimal supervision.
Good written communication skills are needed, including good use of grammar, spelling, punctuation and sentence structure.
Excellent work ethic and deadline driven.
Ability to multi-task as well as quickly adapt to changing processes or workflow.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; uses intuition and experience to complement data.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps up to date on current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
CustomerService - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus - Promotes customer focus; monitors customer satisfaction.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Conflict Resolution - Encourages open communications; maintains objectivity; keeps emotions under control.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Achievement Focus - Measures self against standard of excellence.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
Innovation - Generates suggestions for improving work.
Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions ; uses equipment and materials properly.
Education and/or Experience
High school diploma or general education degree (GED).
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office software.
Technology Needs
Mobile device with MFA app capabilities.
Certificates, Licenses, Registrations
MN Department of Commerce Collection License eligible - will obtain during employment.
Background Investigation - specific to department requirements.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required to work with computers.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cubicle desk set up with computer and monitors, phone and headset.
The noise level in the work environment is usually moderate