Customer Service Representative jobs at Waste Industries

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects. Responsibilities include: Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs. Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions. Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers. Reads and understands all program standards and accreditation policies and procedures. Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes. Revises policies and control documents, as assigned. Job Requirements: Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting. Prior Customer Service experience required, with proven success in building and maintaining positive working relationships. Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications. Strong oral and written communication skills a must, as are attention to detail and organizational skills. This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus. At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team. Accreditation Commission for Health Care is an Equal Opportunity Employer.

Fintech Company Charlotte NC HYBRID- 3 days onsite 2 days remote Needed ASAP 6 month Contract+ Pay Rate 22. hr Customer Service - MUST HAVE BANKING EXPERIENCE IN CUSTOMER SERVICE WITH BANKING and MUST HAVE SALESFORCE EXPERIENCE The qualified Member Support Specialist candidate is a part of ***'s Member Success Team and will provide proactive member support for our most impactful products and services. This member- focused team player provides escalated application support and will be dedicated to resolving complex and/or priority member support issues while enabling product awareness and visibility. Performance is determined by our member experience along with the successful uptake of services and is measured by the ability to engage with members on a proactive basis across multiple channels. What You Get To Do: ● Become a Subject Matter Expert (SME) in evolving services and products to provide consistently excellent support to our members ● Respond to prioritized member requests across multiple channels, including email, chat, social and/or outbound phone support and enable cross-product member visibility ● Remote support for vendor partners to enable ongoing growth and a reduced escalation rate ● Partner with cross-functional teams to identify and prioritize members with intent to engage with our services, identify issues/feature requests and documentation or training requirements ● Other assigned tasks as needed to perform in this role. Our Ideal Candidate: ● 2-3 years of graduated member support service experience, financial institution preferred. Experience with product value add product/service awareness a plus ● Excellent customer service skills with a dynamic personality and member-focused approach who rejoices in member and team success ● Proactive peer mentor who identifies opportunities and takes initiative or ownership to address ● Proven experience in resolving complex customer issues and managing escalations with internal and external teams ● Effective communicator in both verbal and written communication. Excellent organization, detail oriented and high level of accuracy. ● Must be flexible and adaptable to work in a rapidly evolving environment ● Preferred experience with industry-standard case management tools (SFDC), bug tracking tools (JIRA), and reporting analysis to perform day-to-day support optimization and prioritization.

No Preplanned PTO will be approved during training weeks. All candidates MUST be local to middle TN and able to commute to our Client's office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week. Key Responsibilities · Determine individual and family eligibility for our Client's care programs. · Assist in coordinating and communicating schedules to internal/external Clients. · Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney. · Timely management of casework, including proper documentation and case resolution. · Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. · Work efficiently / effectively in multiple databases to extract information. · Attend workgroup meetings and participate in discussions. · Assist leadership team, as necessary. Requirements and Skills · Must have a bachelor's or associate degree. · A background in Paralegal studies is a plus. · Work experience in a Legal environment a plus. · Customer service or call center experience a plus. · Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). · Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. · Excellent verbal and written communications skills. · Keen attention to detail and adherence to deadlines. · Strong time management, note-taking, email organization, and distribution skills. · Critical thinking and problem-solving skills. Other Important Information · The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team's schedule. · The position is contract for 12 months with an opportunity to be extended.

Created in 1933, the Georgia Municipal Association (GMA) is the only state organization that represents municipal governments in Georgia. GMA currently represents all 538 cities in Georgia. Based in Atlanta, GMA is a voluntary, non-profit organization that provides legislative advocacy, educational, employee benefit, and technical consulting services to its members. About the Role The purpose of this full-time position is to support the Risk Management and Employee Benefits Services (RMEBS) department by driving the growth, visibility, and impact of member engagement initiatives. The Member Growth and Engagement Specialist will manage events from concept to completion, lead targeted outreach that expands participation, and produce high-quality marketing and communication materials that promote RMEBS programs. This position plays an essential role in increasing member involvement, strengthening long-term relationships, and ensuring that all engagement efforts reflect the professionalism and value of GMA's services. Responsibilities Support the development and execution of member engagement strategies designed to strengthen relationships, increase participation, and drive program growth. Assist in collecting, analyzing, and reporting member engagement metrics, participation data, and feedback trends to inform strategy and decision-making. Coordinate all aspects of RMEBS events, workshops, and programs, including logistics, catering, registration, materials preparation, and on-site support. Manage event timelines, budgets, vendor communications, and travel logistics to ensure seamless program delivery and successful execution. Create, design, and distribute promotional materials and marketing collateral, including graphics and digital content for email campaigns, social media, and internal communication channels. Oversee registration processes and attendance tracking, including event follow-up, post-event surveys, and the compilation of evaluation reports. Maintain consistent branding across all event and marketing materials in accordance with GMA standards. Provide administrative, operational, and project support to the RMEBS team as required. Qualifications Bachelor's degree in Communications, Marketing, Public Relations, Event Management, or a related field. One to three years of experience in event coordination, marketing, or member engagement (internship experience may apply). Experience with email marketing platforms (e.g., Constant Contact, Mailchimp) and social media management tools preferred. Valid Georgia driver's license required.

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933734 Pay Plan: Temp 60933734 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center Services Representative I Florida Department of Children and Families Miami, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available Open Competitive This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM! * The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. * Employees may be required to work after their schedule to complete phone calls in the queue. Competitive Area Differential $36.80 bi-weekly Qualifications: * Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Must have the ability to attend an 8 - 12-week mandatory paid training course. * Preference for bilingual in Spanish/English or Creole/English. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. * Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. What you will do: The typical duties include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit ***************************** About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. To learn more please visit ****************************** Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. EMPLOYMENT DISCLOSURES * US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. * SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Rate: $18.50 This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs. DUTIES AND RESPONSIBILITIES: Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes: Entering each call received into tracking system. Resolving issues, independently and effectively. Identifying when an escalation to management will result in best overall customer satisfaction for the motorist. Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program. Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat. Generate consumable/heavy wear orders when requested by inspection stations. Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). Other duties as needed to ensure the smooth operation of the program as assigned by management.

**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.** Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day. In addition to Competitive Pay, this position is eligible for a variety of benefits including: WORK LIFE BALANCE: Paid Time Off & Holiday pay HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match INSURANCE: Company paid Life Insurance OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets! LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits ADDED VALUE: Training & Development Program, Tuition Reimbursement Job Summary The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality. Main Responsibilities Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts. Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals. Responds to customer requests or concerns, research problems and initiates problem resolution. Performs general clerical tasks; maintains and updates customer records. Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates. Other duties as assigned. Requirements 1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in business management or related field and ability to speak a second language preferred. 2. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively. FLSA Status Description Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques. Work Conditions Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Job Skills / Requirements In addition to the $34,965 yearly salary, the following benefits are offered: - Over $13,000 paid Individual Employee Health Insurance premium yearly -10 paid Holidays per year - Excellent schedule that provides work life balance with nights and weekends off - 26.95% of salary contributed by Employer to Employee Retirement - Employer paid Life Insurance policy - Short and Long term disability offered - Accrual of Vacation, sick and personal paid time off - Up to $1200 per year tuition assistance for qualifying classes ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assist customers in processing various transactions 2. Reviews and verifies documents for accuracy and completeness 3. Operates a computer to retrieve and record data 4. Handles customer inquiries (in person and over the phone) 5. Prepares forms 6. Collects payments made by cash, check, credit card and ACH accounts 7. Balances cash drawer and follows cash handling procedures 8. Assist with inventory and ordering of supplies 9. Required to work the late afternoon shift 10. Answers the phone and directs calls accordingly 11. Receives and processes mail 12. Corresponds with other agencies and organizations 13. Performs other duties as assigned by the manager MINIMUM QUALIFICATIONS 1. Kentucky resident 2. Able to be bonded 3. Effective written and verbal communications skills 4. Able to operate office equipment including computer (PC & KAVIS), printer, fax machine, copier, scanner and multi-line phone 5. Able to learn the laws, regulations, policies and procedures necessary to process motor vehicle transactions 6. Ability to record and transfer data accurately in a timely manner 7. Ability to process monetary transactions accurately 8. High school education or equivalent 9. Six months experience in customer service, data entry, and/or processing monetary transactions 10. An equivalent combination of education and experience can be substituted. PHYSICAL DEMANDS The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds.Education Requirements (All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance This job reports to the Manager This is a Full-Time position 1st Shift.

Job Description The Ark-Tex Council of Governments (ATCOG) is now accepting applications for a part-time Reservationist, Announcement #2521. This is a part-time position located in the Texarkana, Texas office. This position is responsible for receiving transportation requests via phone and assigns client pick-ups to schedules and dispatching TRAX vehicles. This position assists in day to day operations of Rural Public Transportation services. This position also coordinates with the drivers in given area for vehicle repair, scheduling, managing compensatory time and time off. They will also review paperwork submitted by drivers in given area, including timesheets. Your application MUST identify the required minimum qualifications for this position. Please detail how you meet the minimum qualifications AND respond in detail to the KSA's in the "Worked Performed" blocks of the application. You may use plain bond paper in order to effectively respond to all the KSA's. EDUCATION/TRAINING/EXPERIENCE: High school diploma, or equivalent, plus two (2) years dispatching experience in the demand-responsive transportation field. Bi-lingual is preferred. KNOWLEDGE/SKILLS/ABILITIES (KSA's) Knowledge of transit operations and practices, particularly of demand-responsive systems. Knowledge of roads and streets within given region. Skill/Ability: Computer skills with knowledge of Windows environment programs such as Word and Excel. Ability to operate communication equipment and the ability to dispatch vehicles throughout a transit system. Basic arithmetic and proper use of the English language, spelling and grammar required. Ability to operate vehicles in a safe and lawful manner in accordance with motor vehicle laws and regulations. Ability to see, hear, reach, stoop, bend, and lift and carry up to 30 pounds required. Must possess ability to perform essential job functions with or without reasonable accommodations. Additional Requirement: must possess a valid motor vehicle operator's license subject to an approved motor vehicle report. Having met the above detailed minimum qualifications, your application will be evaluated on: additional related education and experience in the areas listed above. Job Posted by ApplicantPro

Job Description Florida Service Center Based Accountant About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. Because we understand that a successful business needs quality employees, we are seeking highly talented and motivated candidates to join our Company where people, integrity, and excellence are essential to our culture. Key Responsibilities: The primary objective as Service Center Based Accountant for the Florida Technical Service Center (TSC) is to manage the Florida TSC's financial activities and transactions. Your primary job responsibilities will include, but are not limited to: Financial Management and Analysis Manage invoicing, pricing, and profitability analysis for contracts, service projects, and sales orders. Conduct audits of Customer Maintenance Contracts and ensure renewal pricing alignment. Oversee collections, financial tracking, and reporting, explaining variances. Operational Efficiency and Process Optimization Collaborate on inventory reconciliation and process optimization. Streamline financial processes, collaborate cross-functionally. Lead Contract Management and reconciliation of quoted to actual hours worked for Service Techs Communication and Collaboration Deliver presentations and collaborate cross-functionally. Performance Tracking and Metrics Establish and track Key Performance Indicators (KPIs) and critical metrics. This summary provides a clear overview of the role's financial focus. Job Type: Full-time, In person, Monday-Friday, 8-5 Benefits: 401(k) with matching Medical, Dental, Life, STD & LTD insurances Health savings account (HSA) Generous paid time off Referral bonus program Tuition reimbursement Pureflow is an equal-opportunity employer and requires post-offer, pre-employment background checks and drug tests on all positions. Please visit our website at ************************ for additional information and to apply online.

Customer Service Representative Reports To: Supervisor Department: Branch Operations, Processing Operations Rate of Pay: $20.00 per hour Pay Grade: Part Time (up to 20 hours per week) FLSA Status: Non-exempt Purpose: Works under general supervision of a supervisor to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures. Principal Duties and Responsibilities (*Essential Job Functions) • Process work and respond to inquiries related to new applications, renewals and transfers of motor vehicle and vessel registrations and titles* • Process work and respond to inquiries related to driver licenses and ID cards, property taxes, business tax licenses, hunting and fishing licenses, Florida birth certificates, and concealed weapons permits* • Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers* • Enter changes in ownership, assessed value, exemptions, and related information to property tax rolls* • Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed* • Generate and maintain accurate correspondence, files, and reports* • May administer driving tests Job Specifications (including knowledge, skills, abilities, and physical requirements) • Knowledge of Tax Collector policies, procedures, and documentation • Knowledge of customer service practices • Oral and written communication skills • Excellent attention to detail • Skilled in examining documents for accuracy • Skilled in cashiering and money handling • Skilled in the use of agency or state databases such as FRVIS, ORION, Property Tax, or Business Tax • Ability to use a computer, keyboard and general office software and equipment • Ability to evaluate customer information to determine course of action • Ability to work effectively with others • Ability to perform accurate computations and verifications of data • Ability to enter data in various computer systems accurately • Ability to ride in or operate a motor vehicle up to 15% of the time (when administering driving tests) • Work requires regular and reliable attendance • Work is typically sedentary but requires standing or walking up to 50% of the time • Some tasks may involve reaching, pulling, pushing, climbing, kneeling, bending or lifting (up to 10 lbs.) Working Conditions • Work is generally performed in an indoor office environment without hazardous or unpleasant conditions caused by noise, dust, or adverse weather or environmental conditions. When administering driving tests, work is performed outside with potential for exposure to adverse weather and environmental conditions including but not limited to dirt, dust, pollen, odors, fumes, humidity, rain, and temperature and noise extremes. Requirements Qualifications • HS/GED and one year of customer service experience involving contact with the public. • A passing score on pre-employment test(s); and • Possession of a valid Florida Driver License. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job nor does it represent all that may be required of a job incumbent during the course of employment with the Hillsborough County Tax Collector's Office. Salary Description $20.00 per hour

Apply Now JOB OVERVIEW: The purpose of this position is to provide the public with a high volume of pet adoption services and provides general clerical assistance to department staff. RESPONSIBILITIES: * Verifies accuracy of Rabies Vaccination Certificates and enters data into the computer. * Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags. * Inputs information into the computer. * Answers, screens, and directs incoming telephone calls. * Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits. * Prepares correspondence, reports, and other documents as directed. * Greets, directs, and collects fees from visitors. * Receives, releases, and processes adoptions of animals entering the facility. * Files vaccination documents, purchase orders, invoices, and other documents as directed. * Educates the public on responsible pet ownership. * Corresponds with animal control officers in the field using two-way radio and computer, dispatches calls. * Process adoptions and disseminates information at special and off-site events. * Accepts and approves adoption applications, researches information as needed. * Dispatches animal control officers as needed. * Assists with duties of Administrative Assistant in their absence. * Assists in the preparation and record keeping of invoices, purchase orders, and public notifications. * Assists in preparation and recording of payroll. * Maintains animal records and files. * Prepares bills for veterinarians and records information in ledger. * Opens and distributes mail. REQUIREMENTS: * Requires graduation from a general or technical high school or equivalent. * 3 years clerical experience involving customer service and record keeping required. * Cashiering, teller, or related skills required. An equivalent combination of education, training and experience will be considered. * Must be able to multitask efficiently. * Ability to be a team player and communicate effectively with co-workers, supervisors and the general public, including dissatisfied citizens, is mandatory. * Requires general computer skills and working skills in performing data entry and filing. * Requires successful completion of computerized clerical skills testing as follows: * Data Entry * Microsoft Outlook * Customer Service Please call the Human Resources office at ************ to register for clerical testing to be completed online or in person. If you completed clerical testing prior to 8/13/25, please note that our clerical testing has changed, and you may be required to retest. Please contact Human Resources at ************ for more information. TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications. This is a part-time clerical support position. Candidate should be available to work an estimated 18-20 hours per week. Typical hours would fall between 8:00 am and 6:30 pm, Monday - Saturday. Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.

Apply Now JOB OVERVIEW: The purpose of this position is to provide clerical assistance to the Division, enter data into computer, assist the public with intakes and adoptions, answer direct inquiries from the general public and promote responsible pet ownership. This position acts under the supervision of the Administrative Assistant. RESPONSIBILITIES: * Verifies accuracy of Rabies Vaccination Certificates and enters data into computer. * Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags. * Inputs information into the computer. * Answers, screens, and directs incoming telephone calls. * Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits. * Prepares correspondence, reports, and other documents as directed. * Greets, directs and collects fees from visitors. * Receives, releases, and processes strays, surrendered and adoption animals. * Files vaccination documents, purchase orders, invoices, and other documents as directed. * Educates the public on responsible pet ownership. * Corresponds with Animal Control officers in the field using two-way radio and computer, dispatches calls. * Process adoptions and disseminates information at special and off-site events. * Accepts and approves adoption applications, researches information as needed. * Dispatches animal control officers as needed. * Assumes duties of Administrative Assistant in their absence. * Assists in the preparation and record keeping of invoices, purchase orders, and public notifications. * Assists in preparation and recording of payroll. * Maintains animal records and files. * Prepares bills for veterinarians and records information in ledger. * Opens and distributes mail. * Assists with cleaning kennels, picks up after cats or dogs, handles some animals. * Cannot telecommute. * Other duties as assigned. REQUIREMENTS: * Education * General/tech high school diploma or GED equivalent * Job Experience * 1-3 years of experience, with 2 years of clerical experience. * Knowledge, skills, and abilities * Training including some record keeping, customer service, and/or book-keeping training. * Must have basic computer skills. * Some knowledge of domestic animal behavior and breeds of dogs and cats helpful. * Must be able to work a flexible schedule as needed including some Saturdays. * Requires successful completion of computerized clerical skills testing as follows: * Data Entry * Microsoft Outlook * Customer Service * Please call the Human Resources office at ************ to register for clerical testing to be completed online or in person. If you completed clerical testing prior to 8/13/25, please note that our clerical testing has changed, and you may be required to retest. Please contact Human Resources at ************ for more information. This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs. TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications. This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs. Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.

Full-time Description ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. BENEFITS Employer-subsidized healthcare plan with employer-funded HRA offered. Group dental, vision, life insurance and other insurance products available. Paid holidays, personal and sick leave time. 403(b) retirement plan with employer matching available. JOB SUMMARY The 2-1-1 Call Specialist provides high-quality, compassionate assistance to individuals and families seeking help with essential needs such as food, housing, healthcare, financial assistance, and other community resources. This role is responsible for answering incoming calls, conducting thorough assessments, identifying the caller's underlying needs, and providing accurate referrals using the 2-1-1 resource database. This position supports a 24/7 operation, and applicants must be available to work evenings, weekends, and holidays as needed. PRIMARY DUTIES AND RESPONSIBILITES Direct Information & Referral (I&R) Service Provision Deliver exceptional customer service as the first point of contact for United Way of San Antonio & Bexar County's 2-1-1, providing comprehensive Information & Referral (I&R) and crisis intervention services as needed. Offer accurate, thorough, and appropriate referrals, information, and intervention services that effectively address each caller's identified needs. Establish clear, respectful, and empathetic communication using active listening and trauma-informed techniques in a non-judgmental manner. Conduct accurate assessments to identify underlying needs and engage in collaborative problem-solving with callers to develop realistic action plans without offering personal opinions or advice. Provide follow-up and advocacy services when necessary to ensure continuity of care and support for community members. Protect client confidentiality at all times and adhere to all agency, program, and 2-1-1 network privacy guidelines. Demonstrate professionalism, patience, and skill while handling difficult or emotionally charged calls, using approved de-escalation and engagement techniques. Use technology platforms-including Cisco, VOIP systems, and live chat tools-to interact with clients and deliver services effectively. Uphold and model the UWSA mission, values, and Code of Ethics in all interactions with callers, colleagues, and community partners. Crisis Intervention Services Provide crisis intervention by helping callers move from a heightened emotional state to a more cognitive, solution-focused state, and create safety plans as appropriate. Deliver crisis intervention services by phone, in person, and at community outreach events as required. Service Utilization Documentation Conduct accurate and complete interviews and enter all required data into I&R software systems, maintaining a minimum accuracy/completion rate of 95%. Ensure records reflect a clear assessment, actions taken, referrals provided, and follow-up as appropriate, supporting consistency, accuracy, and data integrity. Requirements EDUCATION AND EXPERIENCE Bachelor's Degree Preferred, however, in lieu of a degree. A minimum of four (4) years' work experience in a related field and a High School Diploma or GED Certificate; OR A minimum of two (2) years if call center experience delivering social services and a High School Diploma or GED Certificate. Ability to work effectively under stress while maintaining productivity, professionalism, and composure. Comfortable working in a fast-paced, high-volume environment. Demonstrates flexibility and the ability to adapt quickly to changing situations, priorities, and call demands. Strong judgment, problem-solving skills, and assessment techniques used to evaluate caller needs and determine appropriate referrals. KNOWLEDGE, SKILLS & ABILITIES INFORMATION Maintains a professional, courteous, and service-oriented demeanor in all interactions. Self-motivated, resourceful, and able to generate creative solutions to challenges. Works effectively under stress while maintaining productivity, accuracy, and composure. Comfortable operating in a fast-paced, high-volume environment. Demonstrates flexibility and readily adapts to shifting priorities, processes, and caller needs. Exercises strong judgment, assessment skills, and sound decision-making. Proven ability to independently analyze situations, solve problems, and make decisions within established guidelines. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong attention to detail and the ability to multitask without compromising accuracy or service quality. Proficient in the Microsoft Office Suite (Word, Excel, Outlook, Teams). Experience with Adobe Creative Cloud products preferred. UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward WORK ENVIRONMENT Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. PHYSICAL DEMANDS Sedentary work on a PC; sitting for extended periods of time, routinely. Movement within the office and during external meetings and events, regularly. Bends, stoops and twists, occasionally. Exerts up to 25 lbs. of force, occasionally. Facilitates, presents and collaboratively interacts with others, routinely. Perform repetitive tasks, i.e., typing and texting, routinely. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. APPLY To submit your application visit ********************************************************************************************************************************* Applications WILL NOT be accepted via email. Contact ************************ should you experience problems submitting your application. United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | *************** Salary Description $16.00 per hour

Job Details Entry Community Council of Greater Dallas Headquarters - Dallas, TX Full Time Nonprofit - Social ServicesSummary / Key Qualifications Summary/Key Objectives The 2-1-1 Call Specialist interviews clients, provides public benefits counseling, and makes referrals to the appropriate agencies. This requires an extensive and thorough knowledge of the services, internal referral procedures, and eligibility requirements of public and private health, welfare, and educational, recreational and religious organizations. The service area includes Collin, Dallas, Denton, Ellis, Hunt, Kaufman, Navarro and Rockwall counties. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides information, referrals, benefits counseling and assistance to consumers and professionals who contact the 211 Texas Infoline & Aging Information Office Helps all persons receive the information and assistance they need Provides referrals which consist of a needs assessment, evaluation of appropriate resources, helping persons, for whom services are unavailable, locate alternative resources, and actively participate in linking the consumer to needed services Conducts interviews with inquirers by telephone Assesses inquirer's needs and assist the inquirer in identifying appropriate organizations that provide the necessary service When appropriate, makes direct contact for the inquirer with the other agency through conference calling or scheduling appointments Provides follow-up on referral contacts, consisting of contacting the organizations to which a referral has been made, and /or contacting the inquirer to find out if the service is provided Keeps 2-1-1 Resource & Training Coordinator informed of follow-up activities Maintains records of intake activity, writes summary reports and completes statistical data as requested Utilizes a computerized resource information system Adheres to policies and practices of Community Council Information and Referral Orientation Manual Assists Resource Specialists in updating and maintaining current community resource information Attends meetings related to agency services and staff trainings Delivers community resource presentations to appropriate organizations and participates in community resource fairs as assigned Skill Competencies Extensive knowledge of the social service system, internal referral procedures and the eligibility requirements of public and private health, welfare, educational, recreational, and religious organizations in the counties served by the 211 Texas InfoLine, the Aging Information Office Ability to function independently with a high degree of professionalism in responding to Community Helpline, Aging Information Office and requests for information and assistance Ability to communicate clearly and sensitively with persons seeking help and often in distress Capacity to understand the information needs of callers and efficiently directly them to needed services and benefits Skill in use of computer screens and manual dexterity and skill in use of keyboard Ability to speak clearly and distinctly Relates to others with tact and good judgment Ability to get along with a variety of people Tolerance of a variety of viewpoints Ability to write and speak English effectively - and Spanish effectively if bilingual Certifications and Licenses Required Texas driver's license or alternate means of transportation Certification as Information and Referral Specialist as required by applicable state and federal laws Work Environment This job operates in a professional office setting as well as in the field. This role routinely uses computers and phones. Physical Demands Specific physical demands include: Ability to sit at a computer for extended periods of time Ability to speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone Good vision and good hearing acuity (with glasses and hearing aids if necessary). Position Type/Expected Hours of Work This is a full-time position based on 40 hours per week. Occasional evening work, including weekends, overnight and holidays, may be required as job duties demand. Travel This position requires travel to events, to make presentations in the region, or to attend conferences as required, amounting to no more than 10% of time. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice . Required Education/Experience Required Education and Experience Minimum high school diploma Demonstrated experience in active listening, problem clarification, and follow through with tasks Other Requirements/Preferences Ability to communicate in both English and Spanish verbally and in writing preferred Reliable transportation to and from work sites Personal transportation for attending off-site meetings Ability to transport and handle materials for use at off-site meetings. *****Community Council is an Equal Opportunity Employer*****

Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation Conduct engagement sessions including all necessary paperwork Create and maintain new and returning guest's client records Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development Assist Case Management with administrative duties to ensure quality of care Assist with developing curricula and facilitates training for guests Follow opening/closing procedures at the Drop-In Center Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping) Interface with building-related providers as needed (e.g. plowing, landlord) Build connections with community partners and make presentations about CRCC's services Maintain the confidentiality of clients at all times Maintain client files, outreach, and activities in agency's database Outreach and Tabling Education, Experience, Licenses, & Certifications High school diploma/GED 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers) May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.