Dispatcher jobs at Waste Industries

Public Safety Dispatchers operate phone and radio communications equipment to provide 9-1-1 emergency services and non-emergency assistance for ten law enforcement, twenty fire and six ambulance services in Benton County. They are responsible for processing incoming calls, providing pre-arrival instructions to callers, and dispatching the appropriate responding agencies. Personnel work shifts that include working nights, weekends, holidays and are subject to change in order to meet the needs of the Communications Center and its operational needs. Regular, reliable attendance, managing multiple duties and responsibilities simultaneously, being a team player in a challenging, high-stress work environment, and getting along well with others are essential elements of this position. Other duties may be assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must be flexible to work weekends, holidays, and all shifts. Individuals must submit to and pass a drug screen and have no disqualifying criminal history. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or GED * Ability to obtain ACIC (Arkansas Crime Information Center) Basic and Advanced Certifications within six (6) months of hire date. * Ability to meet all NIMS (National Incident Management System) training requirements within six (6) months of employment. * Ability to obtain Emergency Telecommunicator (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) certifications within six (6) months of hire. * United States citizen; not less than 18 years of age; must not have felony convictions * Driver license preferred; ability to travel to training is required. * Must pass pre-employment job testing. * Effectively communicate with others orally and in writing. * Ability to perform duties in high stress and challenging environment. * Must be proficient in the use of a computer, multi-line telephone and other related software programs. Must be able to effectively operate standard office equipment * Position requires the ability to speak clearly and be understood on radio systems, as well as understand what is being said by others on the radio systems. * While performing the duties of this position, the employee will be required to communicate clearly, both verbally and through active listening. The employee may need to stand, walk, sit, use their hands for typing and equipment operation, reach with hands and arms, and occasionally climb, balance, stoop, kneel, crouch, or crawl. The employee may also be required to lift and/or move items up to 25 pounds. Adequate vision and hearing are necessary to effectively operate computers, telephones, radios, and other office or communications equipment. * Public Safety communications knowledge or experience is preferred, but not required.

Public Safety Dispatchers operate phone and radio communications equipment to provide 9-1-1 emergency services and non-emergency assistance for ten law enforcement, twenty fire and six ambulance services in Benton County. They are responsible for processing incoming calls, providing pre-arrival instructions to callers, and dispatching the appropriate responding agencies. Personnel work shifts that include working nights, weekends, holidays and are subject to change in order to meet the needs of the Communications Center and its operational needs. Regular, reliable attendance, managing multiple duties and responsibilities simultaneously, being a team player in a challenging, high-stress work environment, and getting along well with others are essential elements of this position. Other duties may be assigned. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must be flexible to work weekends, holidays, and all shifts. Individuals must submit to and pass a drug screen and have no disqualifying criminal history. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED Ability to obtain ACIC (Arkansas Crime Information Center) Basic and Advanced Certifications within six (6) months of hire date. Ability to meet all NIMS (National Incident Management System) training requirements within six (6) months of employment. Ability to obtain Emergency Telecommunicator (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) certifications within six (6) months of hire. United States citizen; not less than 18 years of age; must not have felony convictions Driver license preferred; ability to travel to training is required. Must pass pre-employment job testing. Effectively communicate with others orally and in writing. Ability to perform duties in high stress and challenging environment. Must be proficient in the use of a computer, multi-line telephone and other related software programs. Must be able to effectively operate standard office equipment Position requires the ability to speak clearly and be understood on radio systems, as well as understand what is being said by others on the radio systems. While performing the functions of this job, the employee is regularly required to talk and hear; stand, walk and sit; use hands to feel and handle; reach with hands and arms; climb or balance, stoop, kneel, crouch or crawl. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision abilities required to accomplish computer and office work. Public Safety communications knowledge or experience is preferred, but not required.

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An employee in this job class is responsible for performing work of marked difficulty processing emergency and non-emergency calls received via radio and telephone. Work is performed under general supervision of a supervisory staff that includes commissioned and professional staff personnel. Work involves the dispatching of police units for the St. Louis County Police Department, and its municipal contracted agencies, by radio in response to requests for service according to predetermined priorities, providing confidential criminal history data through a computer system, maintaining status and location of mobile units through multiple mapping systems, answering and routing telephone calls of high and low priority nature, and responding to inquiries and complaints on non-emergency telephone lines. Work is reviewed for timeliness of response, appropriateness of response and adherence to established procedures and priorities. This position is subject to mandatory overtime being required during periods of inclement weather, or critical incidents of a significant nature, to ensure public safety. An additional 7% Shift Differential pay for employees who work Midnight shift. INCENTIVES:The St. Louis County Police Department offers tuition reimbursement and education incentives for employees who possess a degree of higher education from an accredited institution. They shall receive the following addition to their base rate of pay: Associate's degree: $1,200/year Bachelor's degree: $2,400/year Master's degree: $4,800/year Doctorate degree: $7,200/year Education incentive pay is subject to confirmation by Human Resources and will include proof of an official transcript awarding or conferring the degree. Per the Department's Collective Bargaining Agreement, newly hired employees who do not possess corresponding experience will start at the base starting pay listed in this posting. Position will remain open until filled. Watch the video to see what a typical day in the life of a St. Louis County Police Dispatcher looks like. ******************************************* Examples of Duties * Dispatches police mobile units by radio in response to requests for services according to established priorities and procedures. * Dispatches emergency and lifesaving equipment as needed throughout St. Louis County. * Operates an 800 MHZ radio system to maintain constant contact with officers on a main radio channel, utilizing a headset worn over the head. * Operation of Motorola radio consolette. * Monitors a variety of radio channels through multiple speakers to maintain contact with local and statewide agencies for police or fire/ambulance dispatch while maintaining operation of main radio channel. * Provides radio service to all mobile units. * Monitors, and operates as needed, radio system IO channels. * Provides criminal history information, vehicle information and driver's license information. * Utilizes approved crime networking software to locate information needed to send police, assist police or track calls for service as requested. * Maintains location and status of all mobile units with computer aided dispatch terminals and multiple mapping systems. * Operates emergency siren warning system to notify schools, hospitals and other public places of emergency weather information. * Operation of telephone computer software, without a traditional desktop phone, utilizing a headset worn over the head. * Answers emergency telephone lines and obtains detailed information necessary to dispatch proper emergency assistance. * Answers non-emergency telephone lines and responds to inquiries from citizens and agencies as well as members of the Department. * Determines location of emergency calls and uses the Emergency Callworks Program to route calls to the proper agency as needed. * Investigates the details of criminal incidents being reported through interview at the point of initial contact for all crimes reported by phone. * Performs related work as required. Minimum Qualifications Knowledge, Skills and Abilities: * Considerable knowledge of the operating rules, regulations and procedures of the Department. * Considerable knowledge of the operating rules, regulations and procedures of the contracted municipal agencies dispatched by St. Louis County. * Knowledge of the geography of St. Louis County and surrounding areas. * Knowledge of accepted standards, practices and procedures used in the operation of a radio transmitter-receiver. * Knowledge of computer aided dispatch terminals. * Ability to operate three separate computer terminals at the same workstation. * Ability to perform duties that include the use of 4-6 computer screens at the workstation. * Knowledge of the scope and purpose of related governmental and non-governmental agencies in the area. * Considerable skill in receiving and relaying information through on-line computer system. * Considerable problem solving ability to assist the public and police units in a wide range of situations of high and low priority. * Considerable skill in receiving and relaying information from callers through phone conversation, text message, or video display. * Considerable skill in communicating effectively with persons in difficult, life threatening and other emergency situations. * Ability to hear and differentiate various audible tones. * Considerable skill in coordination of emergency response during critical incidents such as tactical situations. * Skill in interpreting and analyzing requests for police and emergency services. * Considerable skill in understanding and applying the information available in a radio fleet map. * Ability to adapt during situations that may arise to facilitate working with other agencies personnel that may not share policies, procedures or terminology while coordinating response for police, fire and medical incidents. * Ability to work for long periods while sitting down with the possibility of no relief for several hours if needed. * Skill in assigning appropriate priority codes to requests for police and emergency services. * Skill in understanding and following detailed oral and written instructions. * Skill in maintaining simple clerical records * Ability to function effectively in a potentially stressful environment. * Considerable skill in multi-tasking environment during potential emergency situations. * Ability to listen, talk and type simultaneously. * Ability to follow detailed written and verbal instructions. * Ability to prioritize multiple requests for attention effectively while maintaining standards of performance of the bureau. * Ability to type 30 words per minute with no more than five (5) errors. Training, Experience and Education: * Graduation from high school or equivalent (GED) * Understanding of dispatcher training being completed during performance of duties, in a live capacity, on a schedule determined by the training guidelines for the position. Performance tests are given during the initial and secondary stage of training. * Required continuing education to include, but not limited to a 16 hour Telecommunicator Course, monthly Police Legal Sciences training, MULES training to obtain MULES certification, on-shift procedural review or bureau wide training as needed, and a bi-annual training course at the police academy. * Required REJIS certification to be obtained during initial phase of training with a mandatory recertification requirement every three years. Additional Information CITIZENSHIP: Citizen of the United States or valid work permit, and apply for citizenship when eligible. AGE LIMITS: Eighteen (18) years of age at the time of appointment. EDUCATION: Educational requirements and skills will be determined by the position classification. PRE-EMPLOYMENT DRUG GUIDELINES: Any illegal adult use or possession of a controlled substance, including marijuana, within one year prior to employment. The word "drug" refers to any type of controlled substance for which you do not have a prescription; to include marijuanain all forms (edibles, gummies, or any other product containing THC). TATTOO POLICY: Tattoos which may be visible in a short sleeve uniform will be considered by the Chief of Police on a case-by-case basis. Imagery which may be deemed inappropriate or offensive in nature shall be considered grounds for disqualification. Applicants will be required to provide a photograph and explanation to provide context of any visible tattoos. ARREST: Must be free from conviction of a felony or a Class "A" misdemeanor. MILITARY: Must not have a "Dishonorable"discharge or "Bad Conduct"discharge if having served in the military. All"Other Than Honorable" discharges will be reviewed on an individual basis. COMPETITIVE SELECTION PROCESS Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step. AN EQUAL OPPORTUNITY EMPLOYER: The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.

Identification: POSITION TITLE: Dispatcher/Clerk | SIMR (Part Time) DEPARTMENT/DIVISION: Public Works & Transportation | SIMR SALARY: $15.92/Hourly CLOSING: Open Until Filled Job Summary/ Scope: Operates City radio and maintains various records and logs, answers telephone calls after hours and on weekends. No supervisory or budgetary responsibilities. This position is for one night per week (primarily Tuesday 4 p.m. to 12 a.m.) however this position would also cover other gaps in shifts vacation, sick, etc. Essential Duties and Responsibilities: * Answers incoming calls from the general public and other City departments * Operates two-way radio to disseminate information and maintain contact with operating crews. * Log daily activities and manages/maintains the fuel usage database, including monthly fuel reports for all Departments. * Reports and logs after hours overtime for certain on-call personnel. * Manges fuel access keys for all employees utilizing the fuel system. * Keeps record of water usage for Public Works and send the report to Missouri American Water. * Assists with keeping the Public Works employee contact list updated. * Input after-hours sewer backup reports into the sewer back up database. * Maintains logs of all street closures and sends email notifications. * Keeps record of the CSS1H-M levels in the storage tank for the slurry crew. * Monitors surveillance cameras and serves as security person for City yards, including evening building checks. * Handles after hour street maintenance, animal control and sewer maintenance calls. * Enters information into computer and prints reports. * Monitors weather gauges and report weather conditions. * Dispatches employees for one-call locates and other after-hour issues. * Performs all other related duties as assigned. Required (Essential) Knowledge, Skills and Abilities: * Ability to follow instructions and perform tasks with minimum supervision. * Skills in typing, computers, filing, and record keeping. * Skills in effective verbal communications. * Knowledge of city emergency procedures * Visual acuity and hearing ability. * Knowledge of or ability to learn city emergency procedures. * Ability to follow instructions and perform tasks with minimum supervision. * Knowledge of city geography and street locations. * Skills in Microsoft Office and knowledge of asset management software preferred. Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful. Materials and Equipment Directly Used: Operates a two-way radio, telephones, and a PC. There may be times when use of personal vehicle may be required. Working Environment/Physical Requirements: Work performed inside in an office environment. Occasional outside surveillance. Able to sit for long periods. Must be alert. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested of and approved by the appropriate supervisor. Education: High school diploma or equivalent required or must be able to obtain within 6 months. One to three years' experience preferred. All applicants must pass a drug screening and criminal background check prior to employment. Any job offer made by the City is contingent upon the applicant passing the drug screening and background check. AN EQUAL OPPORTUNITY EMPLOYER The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.

Identification: POSITION TITLE: Dispatcher/Clerk | SIMR (Part Time) DEPARTMENT/DIVISION: Public Works & Transportation | SIMR SALARY: $15.45/Hourly CLOSING: Open Until Filled Job Summary/ Scope: Operates City radio and maintains various records and logs, answers telephone calls after hours and on weekends. No supervisory or budgetary responsibilities. This position is for one night per week (primarily Tuesday 4 p.m. to 12 a.m.) however this position would also cover other gaps in shifts vacation, sick, etc. Essential Duties and Responsibilities: Answers incoming calls from the general public and other City departments Operates two-way radio to disseminate information and maintain contact with operating crews. Log daily activities and manages/maintains the fuel usage database, including monthly fuel reports for all Departments. Reports and logs after hours overtime for certain on-call personnel. Manges fuel access keys for all employees utilizing the fuel system. Keeps record of water usage for Public Works and send the report to Missouri American Water. Assists with keeping the Public Works employee contact list updated. Input after-hours sewer backup reports into the sewer back up database. Maintains logs of all street closures and sends email notifications. Keeps record of the CSS1H-M levels in the storage tank for the slurry crew. Monitors surveillance cameras and serves as security person for City yards, including evening building checks. Handles after hour street maintenance, animal control and sewer maintenance calls. Enters information into computer and prints reports. Monitors weather gauges and report weather conditions. Dispatches employees for one-call locates and other after-hour issues. Performs all other related duties as assigned. Required (Essential) Knowledge, Skills and Abilities: Ability to follow instructions and perform tasks with minimum supervision. Skills in typing, computers, filing, and record keeping. Skills in effective verbal communications. Knowledge of city emergency procedures Visual acuity and hearing ability. Knowledge of or ability to learn city emergency procedures. Ability to follow instructions and perform tasks with minimum supervision. Knowledge of city geography and street locations. Skills in Microsoft Office and knowledge of asset management software preferred. Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful. Materials and Equipment Directly Used: Operates a two-way radio, telephones, and a PC. There may be times when use of personal vehicle may be required. Working Environment/Physical Requirements: Work performed inside in an office environment. Occasional outside surveillance. Able to sit for long periods. Must be alert. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested of and approved by the appropriate supervisor. Education: High school diploma or equivalent required or must be able to obtain within 6 months. One to three years' experience preferred. All applicants must pass a drug screening and criminal background check prior to employment. Any job offer made by the City is contingent upon the applicant passing the drug screening and background check. AN EQUAL OPPORTUNITY EMPLOYER The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.

This critical role serves as the vital communications link between the public needing help and emergency services response. As first responders, public safety dispatchers (PSD) are typically the first point of contact when a person reaches out for help. This requires a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. This list may not include all tasks and/or knowledge which may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned. Using training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, video, or an automated data feed. Using appropriate technology to communicate with callers. Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequence calls promptly in limited time with limited or no supervision. Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked. Providing pre-arrival and post-dispatch instructions to those that are requiring assistance during high-stress situations, such as cardiopulmonary resuscitation (CPR), childbirth, hemorrhaging, active-shooter, and entrapments. Managing challenging callers using appropriate handling of distressed, autistic, hearing-impaired, elderly, angry, and foreign-language-speaking callers. Providing direct counseling to suicidal persons, domestic violence victims, and children. Ascertaining incident information by obtaining and verifying caller information and location, determining the nature of the incident, and all available data including but not limited to automated data, social media information, text message, images or video, and providing information to emergency services either verbally and/or digitally. Using TDD and relay services to comply with standards for handling calls from hearing-impaired callers. Utilizing language interpretation services and coordinating with mental health resources for appropriate contacts with callers who have mental health or language barriers to receiving help. Using text-to-911 to communicate effectively with callers. Interpreting caller location by using geographic knowledge, tools, and location tracking capabilities when available. Interpreting automatic number and automatic location data provided by the emergency communications phone system and verifying data using mapping software for accuracy and reliability. Maintaining communications during life-threatening emergencies, providing safety/lifesaving instructions, and maintaining control of the conversation until field units arrive on scene. Using available vehicular, bystander, and/or law enforcement information for the purpose of protecting the public at the scene as well as on-scene responders by identifying the need for advanced life support resources or specialized fire extraction equipment. Utilizing training and reference resources when determining the nature and priority of emergency incidents that have live-streaming videos, graphic images, and text. Using training and operational protocols to take appropriate action such as: relaying critical information, dispatching/initiating emergency response services, or referring callers to other agencies. Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type and obtaining the proper help for the caller. Demonstrating clear and effective communications and active listening with public safety responders using appropriate terminology, codes, and signals. Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until first responders arrive. Conducting health and safety status checks of responders and using other available technology to ensure on-scene responders' safety. Documenting thoroughly and accurately all incident activities while maintaining awareness of scene activities. Operating emergency, administrative, and backup telephone and radio communications systems effectively. Facilitating the transferring of calls to the appropriate resources and performing conference calls with entities, such as but not limited to poison control centers or helicopter dispatch. Interpreting and understanding local and regional geography to quickly and accurately identify the location of the emergency to improve response times of field responders. Operating a sophisticated workstation comprised of multiple computer systems, computer-aided dispatch (CAD) software and geographical information systems (GIS), state and federal clearinghouses, call handling including teletypewriter (TTY) and text-to-911 sessions, as well as communications systems such as radio dispatch consoles and recording systems. Operating multiple systems and conversations simultaneously without mistake. Notifying key personnel of critical incidents, using judgment to determine the need to contact other law enforcement and public safety agencies for additional information and resources as needed, or relaying information regarding incidents and situational awareness. Activating mass community warning and notification software programs to inform the public of impending critical information related to such things as severe weather impacts, potential injury or life-safety events. Managing chain of custody for records and documentation used in court proceedings and legal discovery. Maintaining a calm demeanor under chaotic and stressful circumstances, multiple conversations, and frequently noisy environments. Completing training, certifications, and competencies as needed by actively seeking training, completing the training and certifications required for assigned PST positions, and completing continuing education and career development as necessary. Following established agency policies and procedures, being aware of liability to the agency, and adhering to federal disclosure and privacy laws. Using debriefing tools, stress management techniques. and critical incident response models to deal with mental or emotional strain or tension resulting from adverse or very demanding circumstances. * By the end of the probationary period, thorough knowledge of the policies, procedures, processes, laws, ordinances, and regulations affecting public safety call-taking and the ability to apply them appropriately. * Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems. * Ability to prioritize multiple events based on available resources-critical thinking. * Adhere to policy and procedure requirements that are stringent, rigorous, and unwavering, including confidentiality of information and trustworthiness while dealing with sensitive information. * Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly. * Compile and analyze operational data and prepare and maintain accurate records. * Effectively interact with people of different social, economic, and ethnic backgrounds. * Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies. * Follow instructions, spell correctly, and write clearly. * Handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations. * Learn quickly and retain public safety and technology training material. * Maintain regular, reliable, and punctual attendance. * Obtain information from hostile, confusing, and emotional callers. * Provide effective customer service and deal tactfully and courteously with a demanding public. * Able to handle complaints and difficult situations, remaining calm under pressure. * Remember names, numbers, and locations accurately. * Read and interpret geographical spatial data and maps quickly and accurately. * Resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe. Required Education/Experience: A high school diploma or GED. Preferred Certificates or Licenses: Must be able to obtain and maintain the following licenses and certifications within a given time frame: Illinois Department of Public Health, Emergency Medical Dispatcher Illinois State Police, Full Access Certification, Law Enforcement Agencies Data System (LEADS) American Heart Association, CPR Certification International Academy of Emergency Dispatch Certifications: Emergency Telecommunicator Course (ETC) Emergency Medical Dispatch (EMD) Emergency Fire Dispatch (EFD) Emergency Police Dispatch (EPD) Physical Requirements/Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. * Work is performed in an emergency communications center. The work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions involving people, resources, and property with frequently limited direction. * The PSD may be asked to work scheduled shifts at any time of the day and on weekends and holidays. Must be able to cope in a safe manner with stressful situations, emotional callers, responders, and unprofessional contacts. Under unusual circumstances, the PSD may be required to perform duties at or near the scene of any emergency. * This position is designated as essential and must report to work during times when other facilities maybe closed. This position is subject to call back and hold over to maintain minimum staffing 24/7. This position is a 24/7 operation where specialized skills and shift availability are important to the Department. You will need to be available to work any of the 3 shifts, weekends and holidays.

911 Dispatcher Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 10/15/2025 Position Location: 783 Irvingwick Drive SW, Heath, Ohio 43056 Position Description: * Demonstrates regular and predictable attendance. * Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government. * Monitors/receives telephone calls and initiates proper response. * Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all County Fire Department equipment. * Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.). * Attends court hearings and offers testimony as needed. * Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures. * Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training. Brief Description: Monitors and operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures. Job Prerequisites: Minimum Qualifications: High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience. Additional Qualifications (Agency/Dept. Qualifications): Effective written and oral communication skills. Ability to manage fast pace, potentially stressful environment. Basic Computer Skills. Microsoft Office Programs (Excel / Word). Typing 45 WPM or faster corrected. Application Procedure: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Compensation: Pay Rate: $22.00 - $26.50 based on experience After 48 months $29.10 per contract BENEFITS: * Paid Sick Leave * Medical Insurance * Life Insurance * 11 Paid Holidays * Paid Vacation Leave * CPR Certification * Paid on-the-job training to include Emergency Medical/ Fire/ Law Enforcement Protocols * Flex Spending * Longevity Pay after 5 years * Shift Differential * Ohio Public Employees Retirement System About UFA: Join the front line of public safety at the Licking County Regional Communications Center as a Fire/EMS 911 Dispatcher. In this vital role, you'll be the lifeline between the community and emergency responders, calmly and efficiently coordinating fire, medical, and rescue services during critical moments. Our dispatchers use advanced technology, quick thinking, and strong communication skills to ensure help reaches those in need fast. If you thrive under pressure, value teamwork, and are driven by a commitment to protect lives and property, this is your opportunity to make a real impact every single day. Licking County is an Equal Opportunity Employer. Job Type: Full Time Pay Type: Hourly

Salary Information Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade. **A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies** Nature of Work The fundamental reason this position exists is to perform emergency dispatching of fire and/or police units in response to fire and criminal incidents, natural disasters, accidents, medical emergencies. The work responsibilities of this position include answering emergency and administrative calls, dispatching appropriate available emergency units using Computer Aided Dispatch system, and/or assists in the execution of legal services and provides support to deputies (County only). This is skilled work in receiving and/or transmitting emergency telephone, radio, and alarm system calls, and entering and receiving vital information via computer terminal. Judgment and initiative are required in applying established procedures and instructions to various calls or situations. Employees in this position will learn to operate one dispatch radio system for fire or police within the 6-month probation period and when feasible will be offered the opportunity to learn a second radio dispatch discipline and become a Certified Training Officer (CTO). This position reports to a Public Safety Communications Supervisor. Minimum Qualifications Applicants must have a high school diploma or GED. Must have six (6) months of experience as a 9-1-1 dispatcher or communications operator with a public safety organization using a computer aided dispatch system. NOTE: Public Safety Communications Operators who have completed their probationary period and the Emergency Communications Center training requirements are eligible for automatic promotion based on seniority. NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered. Special Requirements Must be available to be on-call during emergency situations and to work shifts, weekends, holidays, and overtime as needed. Applicants will be required to submit to a thorough background investigation prior to employment. Must be a certified ECO I.

Job DescriptionDescription: Responsible for the proficient operation of the communication and dispatch functions of the shift. Duties include those of the call taker as well as all radio positions. This employee reports directly to the assigned Shift Communications Supervisor of PSCC. Major Essential Duties Answers 911 and 7 digit non-emergency phone lines in a timely and courteous fashion Enters information received into the Computer Aided Dispatch system in a timely, accurate, and complete fashion Handles radio communications Dispatches appropriate personnel via radio, or other approved method, any and all calls and requests in a timely, accurate and courteous fashion Responsible to complete requests for information and contacts as requested by public safety agencies operating in the field, including but not limited to phone calls, and other information systems including LINK, NCIC, , E-Warrant System, and paging system Provides accounting for activities of all public safety personnel and equipment as reported to PSCC via radio and telephone by entry into the CAD system Responsible for carrying out all policies, general orders and directives for the Communications Section. Handles all communications assigned to their respective position and assists other telecommunicators as part of the team. Maintains situational awareness within the Center via passing of voice and written data to and from other operators within the Center. Must be able to multi-task while listening to both traffic on the station and dialog within the room. Operate LINK, NCIC, AVIS, DLIC, NLETS, Criminal History III and other computer system inquiries as requested by Law Enforcement member agencies as regulated by applicable Federal, State, and local rules, regulations, statues, ordinances, policies and operating procedures. Assists in development of all Standard Operating Procedures for dispatch. Trained and complies with all Federal, State, and PSCC rules, regulations, standard operating procedures, general orders, and directives for the Communication Section. Enters and process warrants and protections orders. Other duties as assigned. Supervisory Responsibilities In the absence of Shift Supervisor may be appointed as Acting Shift Supervisor to perform and carry out their duties. Relationships Operators work in close relationship with Shift Supervisors keeping them apprised of daily operations. This position is closely monitored and supervised. Requirements: Qualifications Education and/or Experience Graduate of standard high school, or equivalent supplemented with some experience in computers and customer service. Any combination of experience and training which provides the desired knowledge, skills and abilities required. Language Skills Ability to communicate effectively in English both orally and in writing Ability to create shift reports Ability to assist in the development of all standard operating procedures in dispatch Mathematical Skills Able to multiply, divide, add and subtract Demonstrate the ability to read maps Reasoning Skills Ability to solve practical problems Ability to be patient and objective Problem solving and resolution Certificates, Licenses, Registrations The ability to obtain State Telecommunicator Certification(TIPS) Criminal Justice Information System Certification(CJIS) Appropriate National Incident Management Certifications (NIMS) Emergency Medical Dispatch (EMD) Other Knowledge and/or Skills Have knowledge of the operation of a copy machine, computer, fax machine and other related office equipment. Ability to keep accurate records Strong file organization skills Ability to work under close supervision Physical Demands While performing job duties, the employee could reasonably be expected to sit, stand or walk and hear, reach with hands and arms, use hands to type, handle paper and file. Must be able to lift or move up to 20 pounds Vision requirements include close, distance, color and peripheral vision, depth perception and the ability to adjust focus Must be able to pass an audiogram test for hearing Must be able to file, bend and stoop at file cabinets and lift ledgers as needed Work Environment The work environment is considered a standard office environment. It has a noise level that is Low to Moderate. Comments An employee in this job must display the following: Positive and Professional Attitude Be a team-player Must be able to take instruction Must be dependable Adherence to the applicable provisions of the Department Rules and Regulations, the Boone County Administrative Code, the Kentucky Revised Statutes, and any other procedures, rules, regulations, and polices set forth by appropriate authorities Must have personal integrity and remain free of felony convictions Commitment to serve the county's best interests Ability to work all shifts Must maintain confidentiality Must be 18 years or older Must be bondable

Job Description Public Safety Dispatcher REPORTS TO: Shift Supervisor Under the direction of the Shift Supervisor, responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the ECDC member cities. Assure prompt, timely, courteous and accurate response in accordance with established policy and procedures. Requires independent judgment, problem solving, high levels of communications skills and initiative within established policy as well as the ability to keep a calm demeanor in stressful situations. FUNCTIONS OF THE JOB: Essential Functions: Shall answer calls for emergencies (telephone or radio) in a courteous manner; Responds to telephone inquiries and complaints from the general public, other agencies and member agencies by directing the person to the appropriate agency, dispatching an officer or providing the requested information; Dispatch Police, Fire and EMS based on information received by telephone, alarm system/company, radio or on-view by units in the field; Shall perform a thorough interrogation of the call, extract vital information necessary and proper to ascertain the nature and location of the emergency and ascertain the proper nature and location of the emergency, and determine the proper apparatus and personnel required to service the emergency. Maintains contact with all in-service Police, Fire and EMS units and documents change in their status; Through REJIS, provides criminal history, vehicle information and driver's information; Works rotating shifts with other dispatchers to maintain minimum staffing, 24 hours a day; Remains current with on-going events, change in procedure and problems involving the ability for the ECDC to provide service; Review policy and procedures manual on a routine basis and forward recommendations to the Shift Supervisor for action; Make notifications as necessary to support field units in their mission; Reports promptly for duty to relieve the on-duty shift at the designated time, receiving all special orders, work or assignments which may need to be handled during their shift. Establish and maintain cooperative working relationships with team members, supervisors, stakeholders, members of the community, and member cities; Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls; Provides information to officers in the field; researches computerized databases; Enters and maintains MULES entries and other information reported to terminal agencies; reviews warrants; recalls warrants as directed; Trains for, monitors, and responds appropriately to natural and man-made disasters, as well as the general fast-paced dispatch center environment, handling complex scenarios with minimal oversight (once initial dispatcher training period is complete); Restores computerized systems and equipment following power outages. Shall abide by and adhere to all ECDC rules, regulations, policies and procedures and those of participating stakeholders and agencies; Shall practice good housekeeping at all times and report any equipment malfunctions immediately; Shall not discuss Dispatch Center business with anyone other than those having the need to know; Assists in maintaining current list of employee and stakeholder contact information; Monitors surveillance cameras and security doors; Monitors inmate arrest status and coordinates commitments and releases with courts; Ability to provide credible testimony in municipal, state and federal court; Shall exert all effort to maintain high morale and shall not be party to gossip or other demeaning inappropriate conduct; May be appointed to other special projects or assignments including the lead dispatcher from time to time as needed; Shall accept supervisor from the Shift Supervisor, Lead Shift Supervisor, Operations Manager, and Executive Director; Other duties as assigned. Physical/Mental Activities or Demands: Ability to sit, for extended periods of time Ability to maintain composure in stressful times. Occasionally exert or lift up to 25 pounds. Concentrated mental and visual attention. Hearing and specific visual abilities that include close vision. Ability to answer phones using headsets and handheld unit. Ability to work in an office environment with considerable distractions. Working Conditions: Office environment with considerable distractions. POSITION QUALIFICATION REQUIREMENTS: Education, Training, and Experience: 1. High School Degree or GED equivalency. 2. Type at a speed necessary for adequate job performance. 3. Emergency medical Dispatching (EMD) certification through a national agency preferred. 4. Possession of or ability to readily obtain MULES/NCIC certification within training period. 5. Knowledge of police and fire technology, rules and regulations operating manuals relating to communications systems. 6. Knowledge on the procedures and policies pertaining to the dispatching of emergency equipment. 7. Knowledge of emergency telephone and radio communications procedures. Skills and Abilities: Qualified applicants MUST have at least 3 years' experience dispatching first responders within the last 5 years. Standard radio or telephone communications receiving and transmitting equipment. Understand law enforcement technology, rules and regulations operating manuals relating to communications systems. Uses and Capabilities of ECDC Computer Aided Dispatch System. Procedures and policies pertaining to the dispatching of emergency equipment. Principles of supervision, training and performance evaluation. Proper English usage, spelling, punctuation and grammar. Possession of or ability to readily obtain MULES/NCIC certification within training period. Sufficient experience to understand the basic principles relevant to the major duties of the position. Preferred Additional Knowledge Required Knowledge of emergency telephone and radio communications procedures. Knowledge of the operation of telephone, radio and CAD systems. Knowledge of computers and job related software programs. Knowledge of city streets and geography. Knowledge of law enforcement terminology. Skill in the analysis of problems solving. Skill in the response to emergency situations. Skill in the preparation of clear and precise administrative reports. Skill in oral and written communication. Skill in multi-tasking Ability to provide credible court testimony. License(s)/Certificate(s) Required: None EOE/AA/M/F/D/V Job Posted by ApplicantPro

Public Safety Dispatcher REPORTS TO: Shift Supervisor Under the direction of the Shift Supervisor, responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the ECDC member cities. Assure prompt, timely, courteous and accurate response in accordance with established policy and procedures. Requires independent judgment, problem solving, high levels of communications skills and initiative within established policy as well as the ability to keep a calm demeanor in stressful situations. FUNCTIONS OF THE JOB: Essential Functions: * Shall answer calls for emergencies (telephone or radio) in a courteous manner; * Responds to telephone inquiries and complaints from the general public, other agencies and member agencies by directing the person to the appropriate agency, dispatching an officer or providing the requested information; * Dispatch Police, Fire and EMS based on information received by telephone, alarm system/company, radio or on-view by units in the field; * Shall perform a thorough interrogation of the call, extract vital information necessary and proper to ascertain the nature and location of the emergency and ascertain the proper nature and location of the emergency, and determine the proper apparatus and personnel required to service the emergency. * Maintains contact with all in-service Police, Fire and EMS units and documents change in their status; * Through REJIS, provides criminal history, vehicle information and driver's information; * Works rotating shifts with other dispatchers to maintain minimum staffing, 24 hours a day; * Remains current with on-going events, change in procedure and problems involving the ability for the ECDC to provide service; * Review policy and procedures manual on a routine basis and forward recommendations to the Shift Supervisor for action; * Make notifications as necessary to support field units in their mission; * Reports promptly for duty to relieve the on-duty shift at the designated time, receiving all special orders, work or assignments which may need to be handled during their shift. * Establish and maintain cooperative working relationships with team members, supervisors, stakeholders, members of the community, and member cities; * Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls; * Provides information to officers in the field; researches computerized databases; * Enters and maintains MULES entries and other information reported to terminal agencies; reviews warrants; recalls warrants as directed; * Trains for, monitors, and responds appropriately to natural and man-made disasters, as well as the general fast-paced dispatch center environment, handling complex scenarios with minimal oversight (once initial dispatcher training period is complete); * Restores computerized systems and equipment following power outages. * Shall abide by and adhere to all ECDC rules, regulations, policies and procedures and those of participating stakeholders and agencies; * Shall practice good housekeeping at all times and report any equipment malfunctions immediately; * Shall not discuss Dispatch Center business with anyone other than those having the need to know; * Assists in maintaining current list of employee and stakeholder contact information; * Monitors surveillance cameras and security doors; * Monitors inmate arrest status and coordinates commitments and releases with courts; * Ability to provide credible testimony in municipal, state and federal court; * Shall exert all effort to maintain high morale and shall not be party to gossip or other demeaning inappropriate conduct; * May be appointed to other special projects or assignments including the lead dispatcher from time to time as needed; * Shall accept supervisor from the Shift Supervisor, Lead Shift Supervisor, Operations Manager, and Executive Director; * Other duties as assigned. Physical/Mental Activities or Demands: * Ability to sit, for extended periods of time * Ability to maintain composure in stressful times. * Occasionally exert or lift up to 25 pounds. * Concentrated mental and visual attention. * Hearing and specific visual abilities that include close vision. * Ability to answer phones using headsets and handheld unit. * Ability to work in an office environment with considerable distractions. Working Conditions: Office environment with considerable distractions. POSITION QUALIFICATION REQUIREMENTS: Education, Training, and Experience: 1. High School Degree or GED equivalency. 2. Type at a speed necessary for adequate job performance. 3. Emergency medical Dispatching (EMD) certification through a national agency preferred. 4. Possession of or ability to readily obtain MULES/NCIC certification within training period. 5. Knowledge of police and fire technology, rules and regulations operating manuals relating to communications systems. 6. Knowledge on the procedures and policies pertaining to the dispatching of emergency equipment. 7. Knowledge of emergency telephone and radio communications procedures. Skills and Abilities: * Qualified applicants MUST have at least 3 years' experience dispatching first responders within the last 5 years. * Standard radio or telephone communications receiving and transmitting equipment. * Understand law enforcement technology, rules and regulations operating manuals relating to communications systems. * Uses and Capabilities of ECDC Computer Aided Dispatch System. * Procedures and policies pertaining to the dispatching of emergency equipment. * Principles of supervision, training and performance evaluation. * Proper English usage, spelling, punctuation and grammar. * Possession of or ability to readily obtain MULES/NCIC certification within training period. * Sufficient experience to understand the basic principles relevant to the major duties of the position. Preferred Additional Knowledge Required * Knowledge of emergency telephone and radio communications procedures. * Knowledge of the operation of telephone, radio and CAD systems. * Knowledge of computers and job related software programs. * Knowledge of city streets and geography. * Knowledge of law enforcement terminology. * Skill in the analysis of problems solving. * Skill in the response to emergency situations. * Skill in the preparation of clear and precise administrative reports. * Skill in oral and written communication. * Skill in multi-tasking * Ability to provide credible court testimony. * License(s)/Certificate(s) Required: * None EOE/AA/M/F/D/V

PT 911 Dispatcher-Telecommunicator-Police Department The Watertown Police Department is accepting applications to fill two (2) Part-Time 911 Dispatcher - Telecommunicator position and establish an eligibility list. SALARY AND BENEFITS: Starting pay is $26.19 per hour. We cannot offer benefits for part-time positions. Part-time dispatchers fill in on an as-needed basis for both AM and PM dispatch shifts. Part-time hours are posted on a monthly basis and short-notice opportunities may arise. QUALIFICATIONS: U. S. Citizen, at least 18 years of age, with a valid Wisconsin driver's license. High School graduate or HSED equivalent; Prior Police Dispatch Experience MANDATORY; Ability to keyboard/type at a high competency level; possess or have the ability to obtain certification in emergency dispatch techniques as approved by the state and an equivalent combination of education, experience and training which provides the ability to: make accurate decisions quickly, learn and apply public safety regulations, operate sending-receiving radio console, speak clearly and concisely and without panic, deal with the public in a courteous and tactful manner, remain in control in emergency situations, work independently, multi-task, complete arithmetic computations, carry out orders with precision and speed, and have knowledge of office practice and procedures. Applicants must successfully complete each stage of the recruitment and hiring process, then successfully complete the dispatch field training program after hire. The ideal applicant will have a genuine desire to interact with citizens and cooperatively identify and solve problems in an effort to reduce crime and disorder in the community. Continuous Application Process. Applicants must complete and submit the online application for Part-Time dispatcher. The application can be located on the City of Watertown website: ******************************************** , under the careers tab. Applicants must complete all parts of the application process. Falsifications, omissions, or misrepresentations of any information on the application or during any part of the hiring process shall be grounds for rejection of that applicant or termination of employment.: Complete ApplicantPro online forms, answering all questions Submit copy of High School Diploma or equivalent and college transcripts (if applicable) via ApplicantPro, or email to ************************ Oral Interview by group panel Submit signed Authorization for Release of Information Written exam/skills testing Interview with the Chief of Police Personal History Statement completed and signed Background Investigation Conditional Offer of Employment Medical, Psychological and Drug Testing CLICK/TAP the "Full Job Description" button below to obtain the necessary forms Any questions on the hiring process may be directed to Captain Jon Caucutt, ************, or ************************ The City of Watertown is an Equal Opportunity Employer

PT 911 Dispatcher-Telecommunicator-Police Department The Watertown Police Department is accepting applications to fill two (2) Part-Time 911 Dispatcher - Telecommunicator position and establish an eligibility list. SALARY AND BENEFITS: Starting pay is $26.19 per hour. We cannot offer benefits for part-time positions. Part-time dispatchers fill in on an as-needed basis for both AM and PM dispatch shifts. Part-time hours are posted on a monthly basis and short-notice opportunities may arise. QUALIFICATIONS: U. S. Citizen, at least 18 years of age, with a valid Wisconsin driver's license. High School graduate or HSED equivalent; Prior Police Dispatch Experience MANDATORY; Ability to keyboard/type at a high competency level; possess or have the ability to obtain certification in emergency dispatch techniques as approved by the state and an equivalent combination of education, experience and training which provides the ability to: make accurate decisions quickly, learn and apply public safety regulations, operate sending-receiving radio console, speak clearly and concisely and without panic, deal with the public in a courteous and tactful manner, remain in control in emergency situations, work independently, multi-task, complete arithmetic computations, carry out orders with precision and speed, and have knowledge of office practice and procedures. Applicants must successfully complete each stage of the recruitment and hiring process, then successfully complete the dispatch field training program after hire. The ideal applicant will have a genuine desire to interact with citizens and cooperatively identify and solve problems in an effort to reduce crime and disorder in the community. Continuous Application Process. Applicants must complete and submit the online application for Part-Time dispatcher. The application can be located on the City of Watertown website: ******************************************** , under the careers tab. Applicants must complete all parts of the application process. Falsifications, omissions, or misrepresentations of any information on the application or during any part of the hiring process shall be grounds for rejection of that applicant or termination of employment.: Complete ApplicantPro online forms, answering all questions Submit copy of High School Diploma or equivalent and college transcripts (if applicable) via ApplicantPro, or email to ************************ Oral Interview by group panel Submit signed Authorization for Release of Information Written exam/skills testing Interview with the Chief of Police Personal History Statement completed and signed Background Investigation Conditional Offer of Employment Medical, Psychological and Drug Testing CLICK/TAP the "Full Job Description" button below to obtain the necessary forms Any questions on the hiring process may be directed to Captain Jon Caucutt, ************, or ************************ The City of Watertown is an Equal Opportunity Employer Job Posted by ApplicantPro

Receives emergency and non-emergency calls and dispatches services in response to the calls. (PSD personnel are probationary and are closely supervised during the first 18 months of employment.) The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position. Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller; dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.). Transmits request to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities. Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls. Maintains a computer log of field unit locations at all times, updating continually. Maintains records/logs of all messages received and/or transmitted by first taking manual notes and then entering the message into the computer for permanent record. Maintains records of any services or streets that are out of service, reporting to correct department. Assists in maintaining current lists of hospitals, medical services, apartment dwellings, shopping centers, and streets in the City. Receives and enters into the computer the clock in/out time for field units. Keeps track of police units working off-duty employment. Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system. Receives and transmits messages to other state public safety agencies via radio or telephone. Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order. Responds to and assists with EOC or incident command during field operations or emergency conditions. Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work a variable five (5) day shift that may include nights, weekends, or holidays. Must be at least 18 years of age and have some computer experience and experience in multi-tasking work environment. Must pass a Public Safety Dispatcher Test. Call center experience preferred but not required. A Class D driver's license and good driving record are required and must be maintained throughout employment.The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position. SUPERVISORY CONTROLS: The work is closely controlled, either by a supervisor or by the structured nature of the work. For both one-of a kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. The worker consults with the supervisor as needed on all matters not specifically covered in the original instructions or guidelines. The supervisor reviews most work. SUPERVISORY RESPONSIBILITY: None. COMPLEXITY: The work includes various duties involving different and unrelated processes and methods; the decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives; the work involves conditions and elements that must be identified and analyzed to discern interrelationships. GUIDELINES: A number of specific guidelines are available; judgment is used in locating and selecting the most appropriate guidelines; minor deviations can be made in specific cases; significant deviations are referred to the supervisor. The employee rarely makes any decisions that affect persons or situations beyond the scope of his/her job.

THIS POSTING IS FOR EXPERIENCED PUBLIC SAFETY DISPATCHERS ONLY Receives emergency and non-emergency calls and dispatches services in response to the calls. (PSD personnel are probationary and are closely supervised during the first 18 months of employment.) The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position. Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller; dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.). Transmits request to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities. Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls. Maintains a computer log of field unit locations at all times, updating continually. Maintains records/logs of all messages received and/or transmitted by first taking manual notes and then entering the message into the computer for permanent record. Maintains records of any services or streets that are out of service, reporting to correct department. Assists in maintaining current lists of hospitals, medical services, apartment dwellings, shopping centers, and streets in the City. Receives and enters into the computer the clock in/out time for field units. Keeps track of police units working off-duty employment. Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system. Receives and transmits messages to other state public safety agencies via radio or telephone. Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order. Responds to and assists with EOC or incident command during field operations or emergency conditions. Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MUST HAVE ONE (1) YEAR EXPERIENCE AS A PUBLIC SAFETY DISPATCHER Must be able to work a variable five (5) day shift that may include nights, weekends, or holidays. Must be at least 18 years of age and have some computer experience and experience in multi-tasking work environment. Must pass a Public Safety Dispatcher Test. A Class D driver's license and good driving record are required and must be maintained throughout employment.The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position. SUPERVISORY CONTROLS: The work is closely controlled, either by a supervisor or by the structured nature of the work. For both one-of a kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. The worker consults with the supervisor as needed on all matters not specifically covered in the original instructions or guidelines. The supervisor reviews most work. SUPERVISORY RESPONSIBILITY: None. COMPLEXITY: The work includes various duties involving different and unrelated processes and methods; the decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives; the work involves conditions and elements that must be identified and analyzed to discern interrelationships. GUIDELINES: A number of specific guidelines are available; judgment is used in locating and selecting the most appropriate guidelines; minor deviations can be made in specific cases; significant deviations are referred to the supervisor. The employee rarely makes any decisions that affect persons or situations beyond the scope of his/her job.

The 9-1-1 Center is a 24-hour operation. Receives emergency and non-emergency calls and dispatches services in response to the calls. include the following. The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position. Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller; dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.) Transmits request to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities. Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls. Maintains a computer log of field unit locations at all times, updating continually. Maintains records/logs of all messages received and/or transmitted. Maintains records of any services or streets that are out of service, reporting to correct department. Assists in maintaining current lists of hospitals, medical services, apartments, shopping centers, and streets in the City. Receives and enters into the computer the clock in/out time for field units. Keeps track of police units working off-duty employment. Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system. Receives and transmits messages to other state public safety agencies via radio or telephone. Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order. Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Must pass a Public Safety Dispatcher Test. Must have 2 years of North Little Rock Dispatch, North Little Rock Police, or North Little Rock Firefighter experience; or 2 years of public safety dispatch experience that includes some use of Southern Software CAD. Must have Basic Telecommunicator Certification through APCO or the State of Arkansas, or the ability to obtain certification within 12 months. Must be ACIC Level 1 certified or have the ability to obtain certification within 30 days of being hired.The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position. SUPERVISORY CONTROLS: The work is closely controlled, either by a supervisor or the structured nature of the work. For both one-of a kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. The worker consults with the supervisor as needed on all matters not specifically covered in the original instructions or guidelines. The supervisor reviews most work. SUPERVISORY RESPONSIBILITY: None. COMPLEXITY: The work includes various duties involving different and unrelated processes and methods; the decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives; the work involves conditions and elements that must be identified and analyzed to discern interrelationships. GUIDELINES: A number of specific guidelines are available; judgment is used in locating and selecting the most appropriate guidelines; minor deviations can be made in specific cases; significant deviations are referred to the supervisor. The employee rarely makes any decisions that affect persons or situations beyond the scope of his/her job.

* HIRING INCENTIVE* Hiring Incentive for Communications Officers Effective October 1, 2023, eligible newly hired Communications Officers - including lateral entry positions (Communication Officer II, III, and IV) - may qualify for a hiring incentive based on their application and start dates. Incentive Schedule: * Apply before November 1, 2025: $10,000 * Apply on or after November 1, 2025, and start by April 30, 2026: $7,000 * Apply on or after November 1, 2025, and start between May 1 and July 31, 2026: $5,000 * Apply on or after November 1, 2025, and start on or after August 1, 2026: $3,000 Payment Structure: Hiring incentives are paid in three installments following documented satisfactory job performance at: * 3 months of service * 6 months of service * 12 months of service Lateral Entry: Rank and starting base salary are determined by prior POST-certified communications officer experience. Continuation of this Recruitment and Hiring Incentive Program is subject to the continued availability of grant and departmental funding, as well as approval by the Manager. REPORTS TO: Communications Supervisor FLSA STATUS: Non-Exempt CLASSIFICATION: Personnel System, requires satisfactory completion of a twelve month probationary period. PAY GRADE: 115-117; depending on experience SAFETY SENSITIVE: Yes, subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance. SEVERAL POSITIONS AVAILABLE! Click HERE for important application instructions. Click HERE to go to Police Department Website. Purpose of Job The purpose of this job is to perform specialized work duties involving receiving/processing requests for emergency assistance within the telecommunications section. Duties and responsibilities include, but are not limited to; receiving, classifying and prioritizing incoming emergency calls; dispatching appropriate police and emergency personnel; operating telephones, communications equipment and law enforcement computers; acting as a liaison between callers and police/fire/emergency representatives; and performing additional tasks as assigned. Job Related Requirements Work Schedule: 12 hour shifts/Rotating Shifts May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others. When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy. Emergency Position This position is designated as an emergency position that requires your attendance at work under all types of emergency conditions. Some examples of emergencies include inclement weather, utility failure, fire or other forced evacuations or as determined by the Manager. Phase I Requirements: Communications Officer I: High school diploma or equivalent required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position. Must be a United States Citizen as required by P.O.S.T. Requires possession of or ability to obtain certification for NCIC and GCIC. One year of experience in radio and telecommunications or related experience preferred. Phase II Requirements After meeting Phase I requirements, applicants will be invited to the CritiCall Communications Officer aptitude testing. Successful candidates will advance to Phase III. You can learn more about the test here if you wish. Phase III Requirements Successful completion of a background investigation and polygraph exam is required for this position. The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Answers the telephone; evaluates and processes calls; provides information; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary. Receives, monitors, and dispatches radio communications traffic for Police, Fire and Sheriff's Departments and all E-911 calls. Receives and screens all incoming telephone calls from the public and from other police/public safety agencies; categorizes and prioritizes calls; receives calls and takes messages for police personnel. Dispatches appropriate agency personnel to incident locations; dispatches backup units, ambulances, fire fighters and wreckers as appropriate. Provides field officers with necessary information upon request, including license, insurance, tag and warrant checks, background info or persons locations. Conveys information to general public, public safety agencies, businesses, utilities and other police personnel within the department. Makes written reports from telephone information; generates incident card for calls necessitating action by field units. Maintains continuous log of incoming telephone/radio calls and officer availability; monitors position of field officers. Maintains wrecker list, arrest log, BOLO log, extra patrol log, barred list log, and record of house check calls and cancellations. Monitors and routes incoming messages from national and state computer networks; enters/removes information as requested into National, state and department computer system, including information on missing persons, stolen articles, wanted persons, etc. Monitors and routes incoming calls from Civil Defense and National Weather Service. Monitors alarm board; logs burglar/fire alarm calls. Tests all Fire Department radio equipment at beginning of day shift May assist in training new Communications Officers. Performs basic computer maintenance tasks. Responds to routine requests for information from officials, employees, and members of the staff, the public or other individuals. Prepares and/or generates routine correspondence, letters, memoranda, forms, reports and other documents via computer and/or typewriter. Uses knowledge of various software programs to operate a computer in an effective and efficient manner. Responds to a wide range of questions from public including many non-public safety inquiries. Performs other related duties as required. Knowledge, Skills and Abilities Knowledge of the policies, procedures, and activities of the Police Department as they pertain to the performance of duties relating to the position of Communications Officer. Knowledge of the terminology used within the department. Knowledge of applicable federal/state statutes, local ordinances, departmental policies and procedures, and departmental methods as required in the performance of duties. Knowledge of regulations and procedures of state and national crime information centers, the geography and road system of Athens-Clarke County, dispatching procedures, and radio codes used by Police, Sheriff and Fire Departments. Knowledge and ability to operate various equipment including a computer, copier, telephone, recorder, and radio/communications equipment. Skill in oral/written communications, dealing with the public, making decisions accurately and rapidly, and maintaining records and writing reports. Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental and/or governmental regulations. Ability to communicate effectively with supervisors and other staff members. Ability to use independent judgment in routine and non-routine situations. Ability to handle required mathematical calculations. Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments. Ability to plan, organize and/or prioritize daily assignments and work activities. Ability to comprehend and apply the regulations and procedures of the department. (ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including a computer, copier, telephone, recorder, and radio/communications equipment. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, fingering, grasping, feeling, seeing, talking, and hearing. Requires sitting for extended periods of time. Must be able to exert up to ten pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work. DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things. INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to/from co-workers, assistants or supervisors. LANGUAGE ABILITY: Requires the ability to read a variety of informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare letters, reports, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence. INTELLIGENCE: Requires the ability to learn and understand relatively complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management. VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including law enforcement, emergency medical, radio codes and police communications terminology. NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages. FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a computer, copier, telephone, recorder, and radio-communications equipment. MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using office and radio/communications equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates. MANUAL DEXTERITY: Requires the ability to handle a variety of items such as automated office equipment, radio/communications equipment, and office/computer supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination. COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color. INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency. PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio, etc. ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, ************ or ***********************.

**Hiring full-time for following schedule: Thursday through Saturday; 2pm to 10pm; Sunday 6pm to 6am; Monday; 10pm to 6am. Subject to change based on needs** Ready to be the heartbeat of a transportation system that local citizens rely on each day? Step into the role of a Dispatcher, where your quick decisions and clear communication help keep everything running smoothly and safely. Join our team as a Public Transit Dispatcher and help keep our community moving safely and efficiently throughout Smith County and the Tyler, TX area. You'll be the central hub of our transit operations coordinating drivers, tracking vehicles in real time, and responding quickly to changing conditions to ensure we stay on schedule. Whether it's using dispatch software to adjust manifests or communicating directly with drivers via radio or phone, your attention to detail and quick thinking will be critical to optimizing daily service and meeting performance goals. This role also puts you on the front lines of customer service, where you'll help riders plan, modify, or cancel trips, all while providing helpful guidance and maintaining detailed records. Your ability to manage unexpected situations, like vehicle issues or safety incidents, while juggling scheduling demands and performance reporting will make a real impact on our riders and staff alike. If you're calm under pressure, tech-savvy, and passionate about providing essential services to your community, we want to hear from you. Step into a role that makes a difference every day! **Please note - ETCOG/GoBus currently partners with Compunnel to employ our dispatchers and drivers through their staffing agency. If selected for hire, you will be employed through Compunnel and work with their team to complete their employment process** Education and Experience Requirements: High school diploma or equivalent required; minimum of one year of experience in dispatch, customer service, a transportation environment, or a related field is required; experience with transit scheduling is preferred; logistical knowledge of the Smith County area to include major highways located throughout Tyler, TX is strongly preferred; previous experience with scheduling software; equivalent combinations of education and experience may be considered. Join our team and play a vital role in keeping East Texans connected to their destinations and be a part of an excellent team where your work makes a daily impact. Apply now and help move our community forward! East Texas Council of Governments is a voluntary association of counties, cities, school districts and special districts within the fourteen-county East Texas region. We assist local governments in planning for common needs, cooperating for mutual benefit and coordinating for sound regional development. Either directly, or through our contractors, ETCOG provides programs and services for East Texas seniors, employers and job seekers. We also build the 9-1-1 emergency call delivery system, provide peace officer training and homeland security planning services; and deliver rural transportation services, business finance programs, grant writing services and environmental grant funding for the region.