Information Technology Manager jobs at Waste Industries - 328 jobs

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve-ensuring that customers are supported 365/24/7 across voice, chat, and digital channels. Accountabilities Serve as the primary relationship owner for all third-party vendor partners supporting the contact center. Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews). Ensure vendors adhere to company policies, data privacy, and customer protection protocols. Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives. Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity. Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets. Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance. Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets. Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency. Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery. Develop executive dashboards and insights to inform operational decisions and leadership storytelling. Perform root cause analysis on SLA misses or cost variances and lead resolution action plans. Drive Lean and continuous improvement principles across vendor and internal teams. Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability. Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs. Education and Experience Bachelor's degree in Business, Operations, or a related field (or equivalent experience). 5+years of experience in a large-scale utility or regulated industry contact center environment. Proven experience managing outsourced vendor relationships and workforce operations. Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability. Excellent communication and negotiation skills with ability to influence cross-functionally. Demonstrated success implementing governance frameworks and process standardization across multiple locations. This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel. Preferred Attributes Utility industry experience in electric, gas, or combination operations. Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. Lean Six Sigma, PMP, or equivalent process improvement certification. Passion for creating a unified culture across internal and vendor teams-“One Vision. One Team. One Voice.” Strategic thinker with a hands-on approach to daily performance execution. Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. What We Offer Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Why Work For Overland Park? Employment with the City provides an opportunity to connect with the community while working on meaningful projects that impact lives every day. Learn more about our core values and how City staff support one another to make Overland Park a great place to live, work, and play. About the Role Under direction of the CHRO, the HRIS Administrator plans, implements, directs, coordinates, and manages projects and activities of major significance to the development and delivery of city programs and services, including the setup, configuration, development and maintenance of all HRIS-related data, complex reporting, and integrity of employee information; and performs other related duties as assigned. At times this position will supervise HRIS staff on specific tasks or projects. The HRIS Administrator is an experienced, skilled systems administrator who manages, leads, and defines HR systems implementation, configuration, security, reporting, support, and data management, in support of HR activities, policies and practices. Daily physical on-site presence in the office, consistent attendance, and reliable punctuality are essential functions of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance. This position has core business hours and days, Monday-Friday 8:00am-5:00pm, with a one hour scheduled lunch. Responsibilities: Leads HCM projects, including strategy, implementation support, and system optimization related to City operations, business processes, security, and data integrity for HRIS applications; performs functional testing on all aspects of enhancements, modifications, new processes, and related HR system changes. Plans, designs, develops, tests, deploys, delivers, and maintains HRIS integrations, apps, dashboards and reporting across all modules, including but not limited to HCM, Payroll, Benefits, Learning and Development, Time Tracking and Recruitment. Leads with collaborations of IT release implementations, identifying enhancement opportunities and impacts associated with new release features/functionality; updates, manages and directs the roadmap for all updates and initiatives. Designs, implements, and maintains HRIS systems security access policies, processes, and procedures for restricted and non-restricted user access; creates and maintains related documentation. Investigates and resolves complex system-related issues and quickly escalates to management upline to ensure efficient resolution; effectively manages staff and resources in support of project cost containment. Serves as a subject matter expert for the UKG platform, including as the HRIS technical specialist to build relationships with key business users and third-party vendors as needed to ensure that the services and solutions provided meet current and future business needs. Provides experienced technical input in the selection of optional features by staying engaged on HRIS Community to understand current trends and upcoming feature updates. Analyzes and audits data to ensure accuracy and to manage issues to resolution; makes direct updates where applicable. Troubleshoots and updates all HRIS modules; configures and makes changes in HRIS Tenant to improve user experience and/or satisfy business requirements. Gathers business requirements from stakeholders and represents the HR team in design and modification efforts in collaboration with internal IT staff. Creates and maintains documentation of HRIS business processes and workflows and ensures they are up to date. Performs and oversees the performance of full HRIS platform or tenants, including integrations, EIBs and custom object development. Designs, documents, implements, and monitors ad hoc and ongoing reports in HR systems to ensure they accurately reflect internal business requirements and capture required data for City business needs. Facilitates sessions for education and training; creates and oversees the creation of job aids, training videos and other resources in alignment with effective change management practices. Trains and assist HRIS-Payroll for in person end-user assist level- one concerns. Manages inter divisional teams, and complex projects and studies; participates on and coordinates committees and task forces. Develops and revises policies and procedures. Acts in the absence of the CHRO as required Performs other related duties as assigned. Qualifications: EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS: Bachelor's degree in Technology or a related field of study; Masters preferred. EXPERIENCE: Five (5) years of professional level systems experience, including at least three (3) years of experience HCM, preferrable UKG, Payroll, Benefits, L&D and Recruiting modules. Required Skills Excellent oral and written communication. Expert Excel level experience required (i.e. V-look up). Good listening skills. Must have working knowledge of windows-based word processing and spreadsheet software applications, along with familiarity with HRIS software systems Ability to comply with City's confidentiality policy MENTAL REQUIREMENTS: Attention to Detail: The role requires a high level of accuracy and thoroughness in completing tasks. The ability to focus on detailed work for extended periods is essential to ensure quality and compliance. Work Environment Adaptability: The position is based in a cubicle office environment that may have moderate to high noise levels (e.g., conversations, office equipment). The ideal candidate must be able to concentrate and perform effectively in this setting. More details available at: *****************************************************

Under administrative direction, is responsible for coordinating systems analysis, maintenance and development activities through direct and indirect staff. Lead teams in the areas of scheduling, technical direction, future planning and standard practices. Participate in budgeting and capital equipment processes and quality improvement activities for the organization. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. * Candidate must reside within a 100 mile radius of the City of San Antonio. * Work Location City Tower - 100 W. Houston Street, San Antonio, TX 78205 Work Hours 7:45 a.m. - 4:30 p.m., Monday - Friday Essential Job Functions * IT Business Management: Manages staff within assigned area, conducting hiring, training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. * Supports department-wide IT strategic and operational planning activities. * Customer Business Requirements: Works with business partners to understand business needs. * Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives. * IT Initiatives: Manages the implementation of IT initiatives to support business strategy. * Technical Solution Identification and Procurement: Participates with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Develops plans for the completion of major applications. Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training. * Service Quality: Provides high-quality services at optimal cost to customers. * Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness. * Vendor Management: Manages vendor relationships to maximize value to the business. * Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise. * Staff Resource Optimization: Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities. * End User Training: Manages the development and delivery of training for internal IT users to ensure productive use of existing and new systems. * Performs related duties and fulfills responsibilities as required. Job Requirements * Bachelor's degree from an accredited college or university. * Three (3) years of relevant technical and business experience, to include one or more business and technical processes. * Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Preferred Qualifications * Three (3) years of experience in technical and managerial roles supporting enterprise applications within large, complex organizations. * Three (3) years of experience directly supervising development teams throughout the analysis, planning, development, implementation, and ongoing support of technical solutions. * Three (3) years of experience delivering high-quality support to IT customers. * Demonstrated proficiency in leading teams using Agile methodologies. * Strong proficiency in System Development Life Cycle (SDLC) processes and best practices. * Proven ability to manage multi-million-dollar budgets and oversee large-scale project implementations. * Valid Class "C" Texas Driver's License. Special Instructions * A current resume must be attached to your application. Applicant Information * Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. * Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. * Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. * If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge, Skills, and Abilities * Knowledge of system environments. * Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance. * Knowledge of current information technology management theories and practices. * Knowledge of management and supervisory principles and techniques. * Knowledge of current organizational hardware and software capabilities. * Knowledge of methods and techniques involved in the completion of information system planning including security administration, operational capacity planning, and cost benefit analysis of alternative technologies. * Knowledge of quality principles and tools, especially root cause analysis and problem solving. * Skill in effectively planning, organizing, controlling and supervising the work of subordinates. * Skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team. * Skill in a variety of communication methods to present complex issues to diverse audiences. * Skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization. * Skill in utilizing a personal computer and utilizing associated software programs. * Ability to operate a computer keyboard and other basic office equipment. * Ability to learn and adapt to the ongoing changes of the City culture. * Ability to clearly communicate goals and priorities of the organization as they relates to technical issues. * Ability to demonstrate a solid understanding of the current knowledge exchange and technology interface issues (including e-business aspects) between own and closely related units of the organization. * Ability to demonstrate a solid understanding of project management tools; plan development, metrics, cost and effort estimation, schedule development, risk analysis, monitoring of production and compliance, project progress tracking. * Ability to demonstrate a solid understanding of business and technical problem solving skills. * Ability to influence other employees to work together to support the mission and goals of the City of San Antonio. * Ability to establish and maintain effective working relationships with City staff and the general public. * Ability to successfully launch and deliver a single IT project. * Ability to communicate clearly and effectively. Work Complexity and Examples * Manages small teams of individuals in IT.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management Follow documented information security policies, processes, and procedures. Document new information security processes and update existing information security. Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). Administer and maintain end user accounts, permissions, and access rights. Manage connection security for local area networks and DPH web sites. Manage and ensure the security of databases and data transferred both internally and externally. Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. Research information security topics, tools, techniques, and threats as directed. Serve as an information security resource on DPH IT projects. Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. Actively promote a customer-oriented approach to maintain a secure DPH network. Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities Extensive experience with information, network, and application security concepts, methodologies, and processes Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Director of Infrastructure reports to the Chief Technology Officer and is responsible for leading the enterprise and solution architecture functions. This role ensures that architectural roadmaps align with business strategies and enterprise transformation activities. The Director manages a team of enterprise and solution architects and works with senior leadership to develop and execute organizational strategy, support enterprise change, and optimize technology investments. Principal Responsibilities: Architecture: Establish and enforce architectural principles, standards, and governance to ensure consistency and interoperability across the enterprise. Take a holistic view of the organization, considering how different projects and systems interact and contribute to the overall architecture. Create and maintain comprehensive enterprise architecture models, encompassing business, data, application, and technology domains. Develop and maintain technology roadmaps to guide the evolution of the IT landscape to meet future business requirements. Evaluate and recommend technologies and oversee their integration into the overall enterprise architecture. Consider factors such as reliability, scalability, flexibility, and security in architecture decisions to ensure the long-term success of the City. Infrastructure: Oversee daily activities of the Enterprise & Solution Architects and related staff. Provide direction and supervision to a cloud support team. Direct the day-to-day operations for areas within their purview, including creating and managing strategies, plans, policies, and procedures. Evaluate new technologies and tools to determine their suitability for integration into the product and enterprise-wide architecture. Identify and mitigate potential risks related to technology solutions, ensuring security, compliance, and scalability. Manage risks associated with technology decisions, considering factors like compliance, security, and long-term sustainability. Collaborate with IT Security & Governance to ensure compliance and approved pathways to production for all domain initiatives. Platform Engineering: Manage project budgets, timelines, and resources while maintaining a high level of quality in deliverables. Train, coach, and mentor employees under their supervision. Participate in or lead hiring processes, as needed. Collaborate with leaders from various departments to understand business needs and ensure IT initiatives support organizational objectives. Provide guidance to product, solution architects, and development teams, ensuring adherence to architectural principles and best practices. Qualifications A bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience is required. Candidates must have 7+ years of experience in software development, architecture, and design with a proven track record of successful project delivery. Required Skills and Abilities: Proficiency in architecture modeling tools and languages. Strong knowledge of relevant technologies, frameworks, and design patterns. Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders. Strong analytical and problem-solving skills to address complex architectural challenges. Ability to adapt to evolving technologies and business needs. Strong knowledge of Disaster Recovery and Business Continuity Planning best practices. Strong knowledge of Microsoft product stake. Additional Suggested Skillsets: Security and HIPAA compliance in networked solution(s). Experience with monitoring and alerting software tools and systems, such as SolarWinds, What's Up Gold, and PagerDuty. Understanding of AWS/Azure Virtual and Cloud environments. Data Center design, maintenance and Support. Knowledge of common Hypervisor technologies (VMware, Azure Local, Nutanix) Additional Information Salary Range: $120,000 - $149,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The position of System Administrator (or SysAdmin), requires the person to be responsible for the upkeep, configuration, and reliable operation of computer peripherals, systems and servers within a multi-user, multi-platform computers and network environment that support both digital voice and data. The duties are not limited to but includes ensuring that the uptime, performance, resources, and security of the servers and computers adheres to and confirms current industry standards through the use of proactive process, procedures and tools for managing, installing and upgrading of computer components and software.Support LANs, WANs, network segments, Internet and intranet systems. Maintain system efficiency. Ensure design of system allows all components to work properly together. Troubleshoot problems reported by users. Make recommendations for future upgrades. Maintain network and system security. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Maintain and manage virtual systems to ensure optimum operational efficiency, business continuity of the enterprise applications and user access through the use of industry standard and best practice for backups, planning and monitoring ADDITIONAL FUNCTIONS Provides assistance or backup coverage to assigned employees or other departments as needed; performs other related duties as required.Associates degree in Information and Systems Technology, Computer Science or closely related field required; additionally possess and maintain certificate concurrency for CCNA and MCSE; and have at least 2 years' experience holding similar positions with performing similar duties and responsibilities; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia driver's license.Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives. Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures. Functional Reasoning: Requires ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds. Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Albany, Georgia will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Title: Information Technology Systems Administrator Type of position: Full Time Expected Hiring Range: $68,000 to $74,000 (Grade 26) Job purpose Performs technical and professional support for computer systems, applications, servers, data storage and virtual computing environments. Work requires a high degree of technical knowledge of computer operating systems, maintenance processes, best practices and extensive knowledge of systems management. Researches and recommends enterprise systems; coordinates and manages systems installation and configuration; administers, supports, monitors and maintains enterprise servers; resolves technical issues to support customers, business applications and systems. Develops, documents and maintains procedures for system management and implementation, auditing, resolutions and root-cause analysis. This position performs various law enforcement information technology specific functions in support of the Police Department through open communications with staff, supervisory and command level personnel. Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, and public safety support when requested. A successful Systems Administrator is a highly motivated organized individual with the ability to apply excellent trouble shooting skills towards successful resolutions, communicate effectively with various levels within organization, understand the needs of the customer, possess a strong desire to learn and is a key contributor to a successful team environment. Duties and responsibilities Builds, tests and maintains physical and virtual servers, hardware configuration, peripherals, services, directories, backups and data storage in accordance with industry standards, operational documentation requirements and business continuity plans. Performs server administration tasks such as, but not limited to, documentation, inventory of physical and virtual systems, health checkups, license management, application compatibility, automation, hardening, logging, monitoring, reporting, technology life cycle and root cause analysis. Monitors data-center health using existing management tools and responds to issues as they arise. Performs daily system monitoring, verifying the integrity, resources and availability of virtual and physical server environments, enterprise hardware, business systems and key business processes. Monitors and analyzes system and application logs, verifies completion of automated tasks and processes, scheduled jobs such as snapshots, backups and data replication. Performs operating system security upgrades and patch management per defined schedule, upgrades administrative tools and utilities and configures new services. Designs, programs, tests, deploys and audits Active Directory group policies. Monitors Storage Area Network (SAN) enterprise jobs, scheduling and configuration. Liaison with various departmental vendors regarding product support, software server maintenance, expertise and solutions. Monitors and responds to IT service request and ensures timely communication and resolution of request and related project work. Participates in change management for systems and infrastructure. Handles multiple projects and incidents simultaneously and meets deadlines in a fast-paced government environment. Understands basic networking protocol, design, configuration, deployment and troubleshooting. Conducts regular Security Awareness Training Department and Town wide. Assists in reviewing, analyzing, and modifying Infrastructure systems including configuration, testing, debugging, monitoring, fault resolution and installing products to support Town systems. Participates in consulting with personnel to identify current operating procedures and to clarify objectives. Assists in maintaining data files and monitoring system configuration to ensure data integrity. May assist in research, fact-finding, designing, coding, testing, and maintenance of scripts associated with small to moderately complex efforts. Complies with all Federal, State and local plans, policies, procedures, processes, regulations and statutes. Performs all other duties as assigned. Qualifications Education Preferred Bachelor s degree from accredited college or university in Computer Science, Information Technology or related field and 3+ years of relevant systems administration experience Minimum Associate degree in Computer Science, Information Technology or related field and 5+ years of relevant systems administration experience Professional certification(s) preferred CompTIA Server+, CompTIA System+, Systems Security Certified Practitioner (SSCP), Microsoft Certified Azure Administrator Associate, Microsoft Certified Azure Solutions Architect Expert, VMware Certified Professional Data Center Virtualization Valid NC Driver s License Criminal Justice Information Services (CJIS) Certification required upon employment A signed security agreement and non-disclosure agreement are required. Candidates selected for position within Information Technology department will be required to successfully complete an extensive background investigation, pre-employment drug screen and a psychological evaluation because of the IT work that will be required within a Law Enforcement environment. Specialized knowledge Project management. Proven ability to handle confidential information according to policy and procedure. Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances. Experience managing and supporting enterprise systems such as Microsoft 365, virtualization (VMWare), Windows servers, environmental monitoring systems, patch management, vulnerability management and mitigation, Security Information and Event Management (SIEM), Microsoft technologies and Microsoft Azure. Working knowledge of security tools, enterprise security applications, data security, server hardening, email security, and security related hardware and training. Excellent problem solving/analytical skills, knowledge or analytical tools and complex troubleshooting methods, evaluate alternatives and implement solutions within standards. Hands-on experience in process automation, best practice approach, technology efficiency and effectiveness. Self-motivated, able to work independently and takes initiative. Ability to remain flexible and adapt to changing job responsibilities and duties. Make sound, independent judgements with respect to cybersecurity and law enforcement responsibility and to respond based on IT and Police Department s operations, procedures and directives. Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors. Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, assisting with budget development, purchasing equipment and supplies and validating statement of work. Ability to work and successfully communicate (verbal and written) with a wide range of people to include peers, vendors, the public, staff members including Town leadership and others. Additional Requirements and Considerations Someone working in this position has a high likelihood of being exposed to highly sensitive criminal justice information and investigative material that must remain strictly confidential. Working conditions Works primarily in a climate controlled office environment. Work may require traveling to other office locations in order to support Town departments (noisy secure data centers). Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, natural disasters, public safety support and Town emergencies when requested. Ability to respond within 60 minutes when on-call for remote or onsite emergency support. Physical requirements Ability to perform light work exerting up to 50 pounds of force occasionally and\or 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must have the ability to lift and carry up to 40 pounds occasionally, and up to 15 pounds regularly. Must have the ability to stoop, bend, reach, push, pull, climb ladders, operate equipment and motor vehicles. Must have the ability to physically maneuver under, around, over desks, furniture and other obstacles in order to connect, disconnect, trouble-shoot, install, and repair computer and technology related hardware. Must have dexterity to manipulate small objects such as paperwork, keyboards etc. Requires vocal communication for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, analyzing calculations, performing mechanical tasks, using measuring devices, assembly or fabrication of parts within arm s length and operating equipment. Equal Opportunity Employer

This exempt level position will, under the direction of the IT Manager, be the team lead for implementing, monitoring, maintaining, and troubleshooting software and hardware systems in the Town of Little Elm. The System Administrator III coordinates new hardware, software, consumables, and other technologies into fully functional instrumentation platforms that support the Town's services (both internal and external). Works closely with Town departments to understand and identify computer system and equipment needs. Operates as a project lead on deployment of new applications and systems when assigned. Works within general guidelines on broadly defined projects. The System Administrator III assists in managing support requests, diagnosing and reporting problems, troubleshooting, and/or communicating problems to other support resources in a timely and responsive manner and follows up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Advanced knowledge of server systems, especially Windows Server, VMWare and Nutanix Hyperconverged Infrastructure (HCI) platforms, server backups, and maintenance of on-premises and cloud systems are essential, along with excellent customer service skills. Ability to interface with Software as a Service (SaaS) providers in order to maintain and troubleshoot SaaS platforms is required. Preferred skills are intermediate to advanced knowledge of network operations, database management, Active Directory, and Group Policy management. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation. EDUCATION/TRAINING/EXPERIENCE Bachelor's degree in computer science, information technology, information science, or related field, AND Eight years of experience in related technology support services, OR an equivalent combination of education and experience (technical certifications, depending on the level of certification, may be substituted for work experience or education). LICENSES OR CERTIFICATES 1. Must be bondable. 2. Must possess a valid Texas driver's license. 3. Microsoft Certified Professional (MCP), CompTIA Security+, CompTIA Server+, or other professional certification is preferred. LANGUAGE SKILLS 1. Ability to read, write, and speak English fluently. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community. OTHER SKILLS, ABILITIES, & REQUIREMENTS Ability to establish and meet deadlines. Excellent customer service. Self-motivation and the ability to work independently in the absence of supervision. Ability to establish and maintain good relationships with supervisors and other personnel. Demonstrate a willingness to perform duties in a team environment. Knowledge and skill in the use of a computer and servers. Skills coordinating and managing multiple projects and/or assignments. Eight years' increasingly responsible experience in the use of various types of computer software, office management, and/or IT administrative support functions. Good oral and written communication skills; and the ability to understand and carry out oral and written instructions. Knowledge of technological terminology typically encountered in an Information Technology environment. Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping. Good verbal fluency and knowledge of English grammar, punctuation, and spelling. Ability to work with detailed information for sustained periods of time. Ability to work on-call hours which will include nights and weekends. Ability to create and maintain technical documentation and teach others the skills contained within that documentation. REASONING ABILITY Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The environment is primarily office-oriented with a small amount of field work, including in server rooms and remote sites with an IT presence. ESSENTIAL JOB FUNCTIONS Procures, deploys, monitors, maintains, and troubleshoots server systems and applications residing on those servers. Coordinates the local troubleshooting of Software as a Service (SaaS) platforms and communicates needs and issues with the respective SaaS provider. Performs installation and configuration duties and related data migration, conversion, extraction and maintenance work; implements and maintains databases. Maintains data backups of applications and is an active participant in developing and maintaining the Town's IT disaster recovery strategy. Performs analytical and technical work through enterprise systems that support assigned Town business applications. Works closely with Town departments as needed to understand and identify user computer system and equipment needs. Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation. Develops and assists with inventory and related controls for all computer equipment. Ensures that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. Maintains knowledge of Windows server and desktop operating systems. Assists in troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services. Provides backup support in Cisco Unity and Meraki network environment. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, upgrades, supports, and troubleshoots printers, computer hardware, and any other authorized peripheral equipment. Assists with installation of all new software for each department as may be required. Assists with Town-related special projects. Resolves IT helpdesk tickets and performs IT Desktop Support Specialist duties as needed. Has knowledge of police/fire RMS systems. Has knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems. Identifies, researches, and resolves technical issues associated with all servers and workstations. Supports remote end-users via telephone, in person, or other means. Answers questions and provides information to the end users related to business systems. Researches and analyzes trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable. E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting. Mission: Provide Superior Services that Inspire Community Pride Vision: To be the Community of Choice in Tampa Bay Values: Integrity, Collaboration, Passion, Creativity Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization. CITY OF LARGO ... Naturally A Great Place to Work! Closing: 01/6/2026 Salary: $64,314 - 102,877 USD Annually Job Summary: Starting Salary Range: $64,313.60 - $73,954.40 The Workday Enterprise Application Administrator will serve as a key resource for managing and optimizing the City's Workday platform, which supports Human Capital Management (HCM), Payroll, Procurement, and Financial Management functions. This role ensures that Workday aligns with Largo's operational goals, compliance requirements, and customer service standards. Key Responsibilities: Configure and maintain Workday modules to support citywide processes such as employee onboarding, benefits administration, and procure to pay processes. Collaborate with HR, Finance, and IT teams to streamline workflows and improve data accuracy across departments. Develop custom reports and dashboards to provide actionable insights for leadership Manage system upgrades, testing, and troubleshooting to ensure minimal disruption to city services. Responsible for maintaining Workday Enterprise Interface Builder (EIB) templates and managing integrations with third-party systems to ensure accurate data flow and system interoperability Ensure compliance with state and local regulations, data security standards, and internal policies. Provide training and guidance to end-users, promoting adoption and effective use of Workday tools. Preferred Skills & Qualifications: Experience with Workday experience in a public-sector or government environment. Strong understanding of HR and payroll processes, budgeting, and reporting requirements for municipalities. Ability to manage projects and coordinate with multiple stakeholders, including IT PMO, HR, and Finance teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay. Leadership * Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic plan * Champions a high performance work culture that encourages and embraces new ideas, develops individuals and welcomes and encourages diverse perspectives * Articulates strategic and innovative thinking and provides clarity to deliver superior services * Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture Management * Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities * Follows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidance Technical * Function as a Subject Matter Expert (SME) for the application(s) within a particular knowledge domain, requiring both technical knowledge and the ability to quickly gain expertise in a specialized subject * Evaluate, analyze, design, implement, and document department business work flow processes in order for optimization and automation * Plan, configure, and implement the software application(s) within the department * Administer user access, groups, and permissions to the application(s) * Manage data, business rules, configuration, and documentation related to the software application(s) * Create and document Standard Operating Procedures (SOPs) related to the application(s) * Communicate information about the application(s) to staff and escalate issues to IT support and management as needed * Ensure the software application's availability, confidentiality, and integrity to end users * Generate reports using SQL or other applicable methods to meet the reporting needs of users and management * Provide technical training and support to system users * Perform research, development, and beta testing for upgrades * Serve as a liaison between internal application users and vendors for problems, upgrade, and support * Coordinate the migration of existing processes and data to the application in consultation with other members of the IT Department and vendors * Coordinate the integration of the application with other City systems in consultation with other members of the IT Department and associated vendors * Participate in the strategic development of department goals, objectives, and budget requests by keeping management advised on the operational status and performance of the application, as well as planned upgrades Team Skills * Supports honest and transparent decision-making * Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments * Openly exhibits a positive attitude, in words and action, and encourages others to do the same Performs related work as required. EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description. MINIMUM QUALIFICATIONS Education and Experience: * Bachelor's degree in Computer Science, Information Technology (IT), Management Information System (MIS), or a closely related field from an accredited four-year college or university and five (5) years of directly related work experience working in progressively more advanced assignments in computer systems management, configuration, and software implementation; or equivalency of training and experience * Experience writing SQL statements preferred * Valid Driver's License Knowledge, Skills, and Abilities: * Advanced knowledge of: * complex software configuration * modern computer industry terminology, processes, and practices * Knowledge of mapping business work flow processes * Skill and judgment necessary to identify, troubleshoot, and either resolve or escalate issues to the proper channels * Ability to take a proactive approach towards supporting and ensuring the proper functioning of a mission critical software application for end users * Knowledge of complex software applications, advanced database administration, user administration, and concepts of Geographical Information Systems (GIS) * Ability to create an agenda, run meetings, and send out meeting notes on topics related to the software application * Excellent verbal, written communication, and presentation skills required * Must have excellent customer service skills WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work Environment: 95% inside a climate controlled building; 5% outside which includes driving. Physical Requirements: The essential functions of the job require: sitting approximately six (6) hours per day, standing less than one (1) hour per day, and walking approximately one (1) hour per day. The job also requires frequent file manipulations, grasping, pulling, and repetitive motion, with occasional bending/stooping, kneeling, and lifting objects weighing up to 15 pounds. On rare occasions the work requires climbing, pushing, reaching, and lifting/carrying objects weighing up to 44 pounds. Sensory Requirements: Hearing: Ability to understand what others are saying in normal conversation and on the telephone. Speaking: Ability to communicate orally with others and speak effectively on the telephone and while giving presentations to groups. Seeing: Ability to see and read computer monitor screens, operate a vehicle, and read normal and/or fine print. Driving Requirements: Requires occasional driving and possession of a valid Florida Driver's License. Technology: The work requires ability to operate telephones, smart phones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators and all associated software. The work also requires proficiency with computer hardware and software programs including word, spreadsheet and/or database applications, internet applications, and database management. IMPORTANT INFORMATION: No - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING Yes - CREDIT CHECK Yes - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Requirements Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

The Director of Enterprise Systems, Technology and Data provides strategic leadership, oversight, and direction for PCMA's cloud-first technology ecosystems, with a primary focus on Salesforce, Microsoft 365 and integrated enterprise applications This role oversees the organization's core business platforms, data integrity, security and end-user technology experience. The Director ensures that all systems, applications, integrations, and infrastructure are secure, scalable, and aligned with organizational goals while leading the Salesforce IT team to deliver a resilient, high-preforming environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles. Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security. Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems. Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards. Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions. Maintain PCMA's data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance. Support 99.5% uptime targets and disaster recovery readiness. Ensure timely resolution of user support requests, improving response time and service quality. Lead cross-departmental projects ensuring scope, timelines, and deliverables are met. Manage vendor relationships, contracts, and performance. Maintain accurate IT asset inventory and ensure staff are trained on systems. Represent the organization professionally with internal and external stakeholders Manages Help Desk Specialist responsible for end user systems and hardware support and training. Ensure that a thorough staff training plan is in place and implemented. Ensure that all IT and MDM network policies are maintained and enforced. Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues. Ensure that PCMA's IT asset inventory is tracked and kept up to date. Qualifications KNOWLEDGE, SIILLS, AND ABILITIES Deep understanding of Salesforce configuration, integration, APIs, and ISV management. Strong knowledge of network infrastructure, cloud platforms, and cybersecurity practices. Familiarity with Agile methodologies, SDLC, DevOps, and integration tools such as MuleSoft or Zapier. Experience with enterprise backup solutions, database monitoring, Microsoft 365 administration email systems, and telephony administration. Excellent written and verbal communication skills. Strong leadership, team-building, and mentoring capabilities. Ability to work under pressure, manage multiple priorities, and meet deadlines. Strategic thinker with strong analytical and problem-solving skills. MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience. A minimum of seven to 10 (7 to 10) years of progressive IT experience including enterprise systems and infrastructure management Proven problem-solving experience with multi-platform and multi network subnet environments. Proven ability to organize, structure and complete projects within established deadlines required. Prior experience supervising technical teams or leading cross-functional projects. Strong experience with Microsoft Windows, Microsoft 365 administration, Salesforce, AMS platforms, enterprise servers, enterprise backup solutions, networking, and firewall administration. Demonstrated ability to implement and support enterprise application and cloud environments. Excellent communication skills, both verbal and written, are necessary. Must also demonstrate a sense of urgency, take initiative, sense of ownership of their work, strong team player, constant desire to improve, positive attitude, and willing to learn and adapt to a modern cloud-first environment. Flexibility to work extra hours, some weekends, and infrequent travel as needed. PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS Hybrid work schedule expected, with designated in-office days of Tuesday, Wednesday, and Thursday Occasional after-hours work or travel may be required. Ability to perform work utilizing a computer for extended periods of time. Ability to sit or walk for extended periods of time in performing the work. Ability to pull or push objects of varying weights in performing the work. Ability to grasp objects utilizing fingers (fine motor manipulation). Ability to travel by air or ground transportation as required in performing the work. Ability to lift up to fifteen pounds.

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

The City of Chesapeake's Department of Information Technology Enterprise Operations Program is searching for an IT Client Success Team Lead to ensure successful IT customer/client experiences across the full virtual and physical endpoint computing platform while exemplifying the Chesapeake CARES standards in a technical IT customer support team leadership role. Chesapeake is the City that CARES . We are Virginia's second largest City, but we purposefully retain our small town feel and our connection to our community. We serve our community and our teammates [internal IT customers] through Courteousness, Attentiveness, Responsiveness, Empowerment and Stewardship. The virtual and physical endpoint computing platform includes all customer-facing IT equipment including virtual and physical desktops, laptops, print devices, mobile devices, audio visual solutions, and telephones. In this technical leadership role, the IT Client Success Team Lead will oversee and lead the IT Client Technology Team's day-to-day operations, providing comprehensive IT customer service support from level zero 0 through level three 3 in a diverse, modern, and matrixed environment consisting of virtual desktop infrastructure, 3,500 physical desktop computing workstations, 1,000 print devices, dozens of audio video locations, and telephony solutions for mobile, virtual, and physical phones. The incumbent will take ownership of IT client success via IT customer service tickets, continual improvement opportunities, ensuring timely refresh cycles for the City's IT desktop computing equipment, meeting or exceeding the expectations regarding performance against SLA's and KPI's, and building and maintaining strong relationships with IT clients and other IT Teams. A primary objective in this role is to guarantee City IT customers have successful experiences across the full endpoint computing platform on a continual basis. Collaboration will be the key as this incumbent works cross-functionally with other IT Teams, advocating for the needs of our IT clients. The IT Client Success Team Lead will be a driver of future technologies and change across the endpoint computing platform via continual service improvement towards successful IT client experiences. The IT Client Success Team Lead will have a strong background in virtual and physical desktop support, ITSM Service Desk ticketing platforms, desktop technologies to include monthly patching and refresh cycles, endpoint support (including print, mobile, AV, and telephony), and IT inventory awareness. This person should have a unique blend of technical expertise, strategic thinking, and people management skills. We are looking for a champion of change who will utilize tools and techniques geared towards creating and maintaining IT client success across the full endpoint computing platform. This technical hands-on position involves supervising and leading technical staff while fostering a culture of continuous improvement. The IT Client Success Team Lead will have the following minimal qualifications: Demonstrated experience leading and guiding staff responsible for IT customer support, ensuring high performance in technical and service-oriented functions for an end-user community. Proven ability to lead teams that deliver reliable, responsive support and drive a culture of continuous improvement and client satisfaction. 6 years' experience directly or indirectly leading an IT customer service support team with technical responsibilities in support of an end-user/client community. In lieu of the team lead requirement, the incumbent can have 6 years' experience relating to two (2) of the following IT arenas: Virtual desktop infrastructure, IT customer service, IT physical desktop support up to level 3, IT Service Desk ticketing systems, IT computing refreshes and the cycle thereof, IT endpoint support technologies, IT mobile devices, IT print, audio visual solutions, IT remote support technologies, IT change, IT cross-functional matrixed environments, or IT continual improvements. Experience providing IT client successes relating to two (2) of the following arenas within the endpoint computing platform: endpoint refresh/improvement, break/fix, technology deployment, meeting a business need, root cause analysis, cross-functional IT activity, new installations, or leveraging reports for improvement. Experience using an IT Service Desk ticketing system to include ticket management from cradle to grave, reporting, prompting the use of ticketing system, and the improvement of the ticketing system via the IT customer service lifecycle in partnership with other IT Teams. Experience with hardware and software inventory management to include warranties and working with other IT Teams and vendors in a matrixed environment. Experience working in and understanding a complex, matrixed IT environment with IT cross-functional awareness and how the IT platform supports the functional business needs. Experience with IT reporting in relation to performance, dashboards, and demonstrating client success. IT Fundamentals, A+, Service Desk, or IT support certifications preferred. This position will have to complete a general and Public Safety City of Chesapeake finger-print based background check. The Department of Information Technology provides ongoing training on current trends and emerging technologies, helping you become an even better tech! In addition, as a City of Chesapeake employee, you are also eligible for a competitive benefits package . Required Qualifications VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires any combination of education and experience equivalent to a bachelor's degree in computer science, information systems, engineering, or a closely related field. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this job class requires a minimum of six years of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record that is in compliance with City Driving Standards . IT Fundamentals, A+ Service Desk or IT support certifications preferred. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications 4-6 Years in an IT-related field 2-3 Years experience relating to IT inventory of software and hardware and lifecycle management. 2-3 years experience working in Public Sector IT environment. Work Schedule Monday - Friday 8:00am - 5:00pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Savannah River National Laboratory (SRNL) is seeking a skilled IT System Administrator to provide full lifecycle support for systems within a DOE mission environment. This position supports the configuration, maintenance, and performance of engineering applications critical to the design, analysis, and sustainment of national security infrastructure and energy research systems. Minimum Qualifications: Bachelor's Degree in computer science, computer engineering and 4+ years of relevant experience. Equivalent experience will be reviewed in lieu of degree. For ability to obtain and maintain a security clearance, US Citizenship is Legally Required Preferred Qualifications: Cloud: Experience managing hybrid environments in Azure or AWS. Automation: Proficiency in PowerShell scripting for task automation. Security: Experience with patch management tools (PDQ Deploy/WSUS) and endpoint protection. Certifications: Microsoft AZ-800, VCP-DCV, or RHCSA are a plus. Key Responsibilities Support integrations with enterprise systems such as ERP, ALM, and identity management platforms. Coordinate and implement system patches, version upgrades, performance tuning, and infrastructure changes. Provide Tier II/III technical support to end users, engineering teams, and classified program offices. Participate in audits, compliance checks, and system reviews to meet DOE cybersecurity standards (NIST 800-53, DOE O 205.1C, etc.). Maintain technical documentation including SOPs, diagrams, and configuration baselines for CREO/Windchill systems. Collaborate with cybersecurity staff to implement STIGs, POA&Ms, and continuous monitoring plans. Implement and test disaster recovery and backup strategies to support mission assurance. Serve as liaison between engineering stakeholders, application vendors, and DOE system owners to resolve complex issues. Required Skills: OS: Intermediate-level Windows Server (2016+) and intermediate Linux (RHEL/Ubuntu). Virtualization: Strong experience with VMware vSphere (ESXi/vCenter) or Hyper-V. Identity: Active Directory, GPO management, and DNS/DHCP administration. Hardware: Experience with rack-mounted servers (Dell PowerEdge/HPE ProLiant) and SAN/NAS storage. General: Strong troubleshooting logic and attention to detail

Savannah River National Laboratory (SRNL) is seeking a skilled IT System Administrator to provide full lifecycle support for systems within a DOE mission environment. This position supports the configuration, maintenance, and performance of engineering applications critical to the design, analysis, and sustainment of national security infrastructure and energy research systems. Minimum Qualifications: Bachelor's Degree in computer science, computer engineering and 4+ years of relevant experience. Equivalent experience will be reviewed in lieu of degree. For ability to obtain and maintain a security clearance, US Citizenship is Legally Required Preferred Qualifications: Cloud: Experience managing hybrid environments in Azure or AWS. Automation: Proficiency in PowerShell scripting for task automation. Security: Experience with patch management tools (PDQ Deploy/WSUS) and endpoint protection. Certifications: Microsoft AZ-800, VCP-DCV, or RHCSA are a plus. Key Responsibilities Support integrations with enterprise systems such as ERP, ALM, and identity management platforms. Coordinate and implement system patches, version upgrades, performance tuning, and infrastructure changes. Provide Tier II/III technical support to end users, engineering teams, and classified program offices. Participate in audits, compliance checks, and system reviews to meet DOE cybersecurity standards (NIST 800-53, DOE O 205.1C, etc.). Maintain technical documentation including SOPs, diagrams, and configuration baselines for CREO/Windchill systems. Collaborate with cybersecurity staff to implement STIGs, POA&Ms, and continuous monitoring plans. Implement and test disaster recovery and backup strategies to support mission assurance. Serve as liaison between engineering stakeholders, application vendors, and DOE system owners to resolve complex issues. Required Skills: OS: Intermediate-level Windows Server (2016+) and intermediate Linux (RHEL/Ubuntu). Virtualization: Strong experience with VMware vSphere (ESXi/vCenter) or Hyper-V. Identity: Active Directory, GPO management, and DNS/DHCP administration. Hardware: Experience with rack-mounted servers (Dell PowerEdge/HPE ProLiant) and SAN/NAS storage. General: Strong troubleshooting logic and attention to detail

Job Description is an onsite only position in Pinellas County, Florida. ABOUT THE ORGANIZATION Established in 1970, Boley Centers, Inc. is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. Boley Centers has an opportunity for a full-time Network I.T. Systems Administrator to provide advanced, hands-on support for Boley Centers' server, network, cloud, and security infrastructures across all agency locations. This role ensures system reliability, manages escalated technical issues, performs installation and maintenance on servers and network hardware, supports cloud-based environments, and delivers high-level technical guidance to staff. DUTIES/RESPONSIBILITIES: Supports Microsoft Windows Server environments, including installation, configuration, maintenance, and troubleshooting. Administers and supports the Office 365 ecosystem, including Exchange Online, Azure, Intune, and Entra ID. Manages Active Directory, Group Policy Objects, DNS, domain services, and identity management in accordance with organizational security practices. Supports, maintains, and troubleshoots LAN/WAN environments, firewalls, routing, wireless systems, and network infrastructure. Provides Tier 2 and Tier 3 escalated support for desktop, server, and application issues, including after-hours support. Performs installation, configuration, and support of Windows and Mac workstations, VDI solutions, and hypervisors. Monitors and maintains cloud and on-premises infrastructure performance. Plans, organizes, and executes IT projects, including upgrades, migrations, and deployments. Maintains and updates technical documentation, configurations, asset records, and procedures. Ensures high customer satisfaction through communication and proactive service. Follows escalation protocols for complex or urgent issues. Typical role distribution: 50% escalated desktop/app support, 30% server support, 10% network support, 5% admin/meetings. EDUCATION AND EXPERIENCE: Bachelor's degree in Information Technology or related field, or equivalent experience. No substitution permitted. Education must be from an accredited school, college, or university. Minimum five years supporting Windows server/desktop technologies in an enterprise environment, experience with Microsoft Server, exchange Online, Office 365, Azure, Intune, Active Directory, VDI, DNS, hypervisors, and firewall/network systems. Experience in a healthcare environment is a plus. Certifications: Network+, Security+, Microsoft Azure and/or Microsoft 365 certifications preferred. Knowledge: Strong (demonstrable) understanding of server, network, cloud, and security administration. SPECIAL REQUIREMENTS Valid Florida driver's license, personal vehicle, and current auto insurance. Must pass a Level II background check. Florida's Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit ******************************** Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP

is an onsite only position in Pinellas County, Florida. ABOUT THE ORGANIZATION Established in 1970, Boley Centers, Inc. is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. Boley Centers has an opportunity for a full-time Network I.T. Systems Administrator to provide advanced, hands-on support for Boley Centers' server, network, cloud, and security infrastructures across all agency locations. This role ensures system reliability, manages escalated technical issues, performs installation and maintenance on servers and network hardware, supports cloud-based environments, and delivers high-level technical guidance to staff. DUTIES/RESPONSIBILITIES: Supports Microsoft Windows Server environments, including installation, configuration, maintenance, and troubleshooting. Administers and supports the Office 365 ecosystem, including Exchange Online, Azure, Intune, and Entra ID. Manages Active Directory, Group Policy Objects, DNS, domain services, and identity management in accordance with organizational security practices. Supports, maintains, and troubleshoots LAN/WAN environments, firewalls, routing, wireless systems, and network infrastructure. Provides Tier 2 and Tier 3 escalated support for desktop, server, and application issues, including after-hours support. Performs installation, configuration, and support of Windows and Mac workstations, VDI solutions, and hypervisors. Monitors and maintains cloud and on-premises infrastructure performance. Plans, organizes, and executes IT projects, including upgrades, migrations, and deployments. Maintains and updates technical documentation, configurations, asset records, and procedures. Ensures high customer satisfaction through communication and proactive service. Follows escalation protocols for complex or urgent issues. Typical role distribution: 50% escalated desktop/app support, 30% server support, 10% network support, 5% admin/meetings. EDUCATION AND EXPERIENCE: Bachelor's degree in Information Technology or related field, or equivalent experience. No substitution permitted. Education must be from an accredited school, college, or university. Minimum five years supporting Windows server/desktop technologies in an enterprise environment, experience with Microsoft Server, exchange Online, Office 365, Azure, Intune, Active Directory, VDI, DNS, hypervisors, and firewall/network systems. Experience in a healthcare environment is a plus. Certifications: Network+, Security+, Microsoft Azure and/or Microsoft 365 certifications preferred. Knowledge: Strong (demonstrable) understanding of server, network, cloud, and security administration. SPECIAL REQUIREMENTS Valid Florida driver's license, personal vehicle, and current auto insurance. Must pass a Level II background check. Florida's Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit ******************************** Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP