Watch officer job description

GovCIO is a team of transformers--people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?
Responsibilities

Monitor the network stability and performance in order to maintain continual operations. Perform initial triage and troubleshooting for network/systems issues, document steps taken and escalate to appropriate service support groups. Monitor Uninterruptible Power Supply (UPS) health and performance. Monitor server health, event logs and performance counters. Follow System Operating Procedures (SOP). Open and track service tickets with WAN circuit vendors. Perform troubleshooting/problem resolutions on Wide Area Network (WAN) issues. Work with various types of network infrastructure tools and equipment such as Cisco, Juniper, and Forerunner, and leverages network analysis tools such as Cisco Prime, SolarWinds, Identity Services Engine, Cisco Adaptive Security Device Manager, Science Logic SL1, etc.

Qualifications

DEA suitability required

COVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

Location: Fort Detrick, MD
Clearance: TS
Post Date: November 15th, 2021

ATG is seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations.

Shift Schedule:
Team C: 7 a.m.-7 p.m. Thursday-Saturday and every other Wednesday
Responsibilities/Duties
* Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to a worldwide customer base.
* Through the use of various IT tools members are expected to identify performance issues, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.
* Must be detail-oriented and document all work performed via appropriate ticketing/tracking system
* Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
* Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken to resolve incident(s), and the root cause of the incident(s).
* Must be proficient with Microsoft Office Suite
* Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
* Perform workstation and server patching and other duties as they apply to support Tier III initiatives
Required Experience
* Active TS clearance
* Active DoD 8140 IAT Level II cyber certification or better
* Minimum 3 Years' experience in Tier III Support operations
* Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
* Hands-on experience with Server Administrations including virtualization
* Commitment to adopting and adhering to best practices
* Attention to detail and professionalism
Required Qualifications
* Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS, ITS, and MCS
* Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism, and Splunk
* Active DoD 8140 IAT Level III certification
* Bachelor's degree in Computer Science or related IT or technical field

ASRC Federal is seeking an Information Technology (IT) professional for the role of **Cyber Systems Watch Officer** in support of the Defense Information Systems Agency (DISA) Unified Cyber Situational Awareness (UCSA) program in Pensacola, FL.

The Cyber Systems Watch Officer will provide persistent monitoring of IT infrastructure and network management of all UCSA network elements, enclaves, and systems using Government and commercial monitoring tools. This is a 24/7/365 environment and is primarily a shift position. The chosen candidate must have the ability to work 1st, 2nd, or 3rd shift.

This is a 24x7x365 environment. The candidate must have the ability to work 1st, 2 nd , or 3rd shift schedules.
**Responsibilities:**

+ Manages incoming and outgoing communications, including voice (secure/unsecure), e-mail and message traffic over classified and unclassified networks.

+ Performs basic system administration tasks such as account unlocks and password resets for external customers.

+ Monitors for system outages and provides guidance for all performance/alarm thresholds.

+ Identifies, reports, and supports the restoration of alarm conditions, escalating as needed.

+ Coordinates mission critical system maintenance (both scheduled and emergency) including issuing notices, coordinating with external agencies, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.

+ Research DoD directives, authorized service interruptions, and task orders to provide situational awareness to leadership which includes preparing and distributing daily situational reports and briefings required by operations, the user community and leadership.

+ Prepares hourly, daily, weekly, and monthly reports on restoration efforts and system health and performance.

+ Uses Remedy ticketing system to create, monitor, report, audit, and close GTMS (Global Trouble Management System) tickets.

+ Collects metrics data and prepares metrics reports.

+ Passes down accurate and complete status information to following shift personnel.

**Requirements** :

+ Bachelor's + 5 OR 6 additional years of IT experience in lieu of degree

+ Active Top Secret level security clearance with the ability to obtain and maintain SCI access.

+ A DoD 8570 IAT Level II approved certification is required.

+ Excellent written and verbal communication skills, including technical writing ability, is required.

+ Knowledge of computer and network security and system administration.

+ Proficient skills in and heavy use of Microsoft Office products including Word, Excel, PowerPoint, Outlook, and SharePoint.

+ Experience in creating, monitoring, reporting, and closing Global Trouble Management System tickets.

+ Experience with Remedy ticketing system is preferred.

+ Experience in a fast-paced, multi-tasking environment is preferred.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.