Contract Processing Specialist
**Job Description Summary**
Responsible for timely, accurate, and compliant execution of Service Agreement activities including Quoting, Loading, Audit, Activation, modification/updates, invoicing resolutions and other activities as required. The Contract Processing Specialists ensures the Service Order Agreement has been submitted accurately by verifying documents, is entered accurately, and ensures accurate customer invoicing. This position has critical interactions with the sales/service delivery teams and end-user customers to ensure customer/business requirements.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
+ Responsible for the accuracy of the Agreement in Siebel ensuring it is defect free prior to loading and activation; this includes billing addresses, coverage dates, entitlements, billing rates, invoicing attributes, etc.
+ Load and Activate agreements ensuring accurate Agreements, Assets and entitlements to initiate GEHC Service coverage
+ Communicate clear instructions to SSOS/Field teams to resolve Agreement entry errors
+ Process Invoicing activities: credits, rebills, backbills, invoicing resolutions
+ Manage backlog whether using First In First Out (FIFO) methods or regional model to ensure efficient and timely processing.
+ Assist other team members as needed during times of need.
+ Engage cross-functional teams to escalate and resolve customer service agreement issues - rejects to role #1 and helpdesk tickets
+ Support and adopt new processes, business decisions, special projects, etc.
$85k-120k yearly est.