Medical Receptionist jobs at Wayne Memorial Hospital - 1316 jobs

This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs Education, License & Cert: High School Grad or Equivalent Experience: No Experience Required. Essential Functions: Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following: Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate. Observing confused and difficult patients AM/PM Hygiene care Toileting, shaving, washing, brushing hair, dental and mouth care Feeding Assisting with range of motion exercises Mobilizing patients - transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol Exercise protocols Discontinuing foley catheter Simple dressing changes Incentive spirometry supervision Surgical preps Postmortem care Administers cleansing enemas Removal of peripheral IV catheters Apply external catheter or incontinence device Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned Performs and records accurately: Temperature, pulse, respirations, blood pressure, heights and weights I & O Records bowel movements ADLs and activities Performs and records the following specimen collection: Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique. Completes EKGs. Glucose monitoring in Non-Critical Care Areas Conducts bladder scanning Basic ostomy care Transports patients as needed Serves, sets up and retrieves trays Distributes water pitchers as appropriate Orders and distributes nourishment. Transports equipment Transports blood products to and from the patient care area. Participates in patient safety/patient satisfaction. Answers call bells Participates in patient rounding Reports any signs of abuse to the nursing staff Recognizes, troubleshoots and initiates corrective action needed on equipment. Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe). Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged. Assures proper storage of equipment. Recognizes emergency situations and initiates plan of action Notifies RN/LPN of any changes seen in patient's condition Complies with policies and procedures of the hospital/nursing department. Supports the philosophy of the hospital and department of nursing. Maintains CPR certification and practice Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources. Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills. Ability to communicate using telephones, computer systems. Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion. Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications. Other Duties: Assists in the orientation of new personnel and serves as a role model to other employees. Demonstrates willingness to accept non-routine work assignments as appropriate. Encouraged to participate in community activities Attends and participates in unit council (70% attendance). About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

The Guthrie Clinic works with the communities we serve to help each person attain optimal, life‐long health and well‐being. The Centralized Scheduler will provide the highest quality patient care consistent with Guthrie's Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Centralized Scheduler provides direct, daily operational support in a manner consistent with The Guthrie Clinic's Service Excellence Standards. The Centralized Scheduler will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Performing all centralized scheduling services and procedures (as assigned), including scheduling, pre‐registration, cancellation and insurance and benefits verification. Maintaining and applying detailed knowledge of Patient Access workflows and the centralized scheduling and registration system in order to address patient inquiries about scheduling, pre‐registration, cancellation, insurance and benefits verification/billing/payments, and any self‐pay/personal financial liabilities. Education, License & Cert: High school graduate or GED required. Experience: Prior healthcare customer service, scheduling, insurance billing and payment knowledge. Two years previous healthcare experience. Previous experience using or implementing Epic. Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology. Excellent written, verbal communication and interpersonal skills. Strong typing skills and proper phone etiquette. Ability to make independent judgment decisions about the data being gathered Essential Functions: 1. Perform scheduling, pre‐registration, cancellation, and insurance and benefits verification and patient payment collection and all other centralized scheduling duties in compliance with customer service standards. 2. Strong customer service skills to ensure quality phone calls with the patients. 3. Execute front‐end centralized collection of all patient insurance benefits information to ensure accurate payment of services as well as educate patients on copays and previous balances. Schedule patients with financial counselors for assistance when appropriate or get patient to a customer representative to learn more about their balance. 4. Develop strong working relationships with physician offices, non‐centralized scheduling and registration areas, ancillary coding, and other areas as needed to ensure appropriate and effective communication and coordination of service delivery. 5. Assist patients with enrollment of my chart or any issues related to my chart and educate on the capabilities. 6. Adhere to all relevant policies and procedure as outlined by direct report. 7. Meet productivity, quality requirements and service goals as outlined in the performance expectations. 8. Function as a team member to assist other centralized schedulers with tasks as needed including assisting in training of all employees as assigned. 9. Communicate to direct report all centralized scheduling obstacles, concerns and system deficiencies impacting the team and provide support in dealing with complex issues. 10. Complete special projects, make outbound calls to schedule from referrals/orders, enter in orders and referrals, assist with conversational messaging with patient or work queues as assigned. 11. Operate and utilize the Epic System while staying current and learning new skills as needed to perform all aspects of the position. Other Duties: 1. Assist and participate in departmental meetings when needed. 2. Support the Guthrie Clinic's system‐wide vision and goals of central scheduling. 3. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position The pay ranges from #17.06-26.61 Rev. 2-2-2024

Responsible for scheduling patient appointments using appointment scheduling software. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Accepts incoming patient phone calls and uses software to schedule patients Triages patient needs for timeliness of appointments based upon pre-determined criteria Determines which physician to place patient with based upon pre-determined criteria Retrieves appointment requests and places outbound calls to patients for scheduling of appointments Gathers and updates insurance information, personal data and notifies patients of financial expectations Communicates and collaborates with providers and provider's staff to ensure patient scheduling needs are met Meets call quota expectations as assigned by supervisor/manager Monitor and work the Scheduling Department inbox (Portal messages and bumplist) Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons Requirements QUALIFICATIONS EDUCATION AND EXPERIENCE High School diploma or equivalent is required. Six months appointment scheduling experience in a healthcare setting preferred. SKILLS/ABILITIES Intermediate Computer skills Strong customer service Ability to communicate professionally in all written and oral communications, including email Strong organizational skills with great attention to detail Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Demonstrated conflict management skills Ability to navigate through multiple systems at once PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Full-time Description Responsible for scheduling patient appointments using appointment scheduling software. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Accepts incoming patient phone calls and uses software to schedule patients Triages patient needs for timeliness of appointments based upon pre-determined criteria Determines which physician to place patient with based upon pre-determined criteria Retrieves appointment requests and places outbound calls to patients for scheduling of appointments Gathers and updates insurance information, personal data and notifies patients of financial expectations Communicates and collaborates with providers and provider's staff to ensure patient scheduling needs are met Meets call quota expectations as assigned by supervisor/manager Monitor and work the Scheduling Department inbox (Portal messages and bumplist) Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons Requirements QUALIFICATIONS EDUCATION AND EXPERIENCE High School diploma or equivalent is required. Six months appointment scheduling experience in a healthcare setting preferred. SKILLS/ABILITIES Intermediate Computer skills Strong customer service Ability to communicate professionally in all written and oral communications, including email Strong organizational skills with great attention to detail Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Demonstrated conflict management skills Ability to navigate through multiple systems at once PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Responsible for scheduling patient appointments using appointment scheduling software. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) * Accepts incoming patient phone calls and uses software to schedule patients * Triages patient needs for timeliness of appointments based upon pre-determined criteria * Determines which physician to place patient with based upon pre-determined criteria * Retrieves appointment requests and places outbound calls to patients for scheduling of appointments * Gathers and updates insurance information, personal data and notifies patients of financial expectations * Communicates and collaborates with providers and provider's staff to ensure patient scheduling needs are met * Meets call quota expectations as assigned by supervisor/manager * Monitor and work the Scheduling Department inbox (Portal messages and bumplist) * Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons Requirements QUALIFICATIONS EDUCATION AND EXPERIENCE * High School diploma or equivalent is required. * Six months appointment scheduling experience in a healthcare setting preferred. SKILLS/ABILITIES * Intermediate Computer skills * Strong customer service * Ability to communicate professionally in all written and oral communications, including email * Strong organizational skills with great attention to detail * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form * Demonstrated conflict management skills * Ability to navigate through multiple systems at once PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Job DescriptionDescription: Responsible for scheduling patient appointments using appointment scheduling software. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Accepts incoming patient phone calls and uses software to schedule patients Triages patient needs for timeliness of appointments based upon pre-determined criteria Determines which physician to place patient with based upon pre-determined criteria Retrieves appointment requests and places outbound calls to patients for scheduling of appointments Gathers and updates insurance information, personal data and notifies patients of financial expectations Communicates and collaborates with providers and provider's staff to ensure patient scheduling needs are met Meets call quota expectations as assigned by supervisor/manager Monitor and work the Scheduling Department inbox (Portal messages and bumplist) Communicates with other departments as needed regarding insurance inquires, patient balances and same day add ons Requirements QUALIFICATIONS EDUCATION AND EXPERIENCE High School diploma or equivalent is required. Six months appointment scheduling experience in a healthcare setting preferred. SKILLS/ABILITIES Intermediate Computer skills Strong customer service Ability to communicate professionally in all written and oral communications, including email Strong organizational skills with great attention to detail Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Demonstrated conflict management skills Ability to navigate through multiple systems at once PHYSICAL DEMANDS While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate. Requirements:

Medical Assistant/Receptionist (FT) Performs a variety of patient care activities and assists physicians. Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments. Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements. Triages patients. Answers patient calls. Stocks supplies. Meets office protocols. OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED required. Medical assistant certification required. Licensure Medical Assistant certification preferred Experience 1+ years physician practice related experience or equivalent preferred. Interpersonal skills Essential technical/motor skills Essential physical requirements Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75% Essential mental requirements Essential sensory requirements Other Experience with Microsoft Word and Excel preferred. Excellent customer service skills required. Patient care clinical skills required. Bilingual, Spanish fluency, both written and speaking skills desired. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years STANDARDS OF PERFORMANCE CRMC employees are devoted to serving our customers - including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special. JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Patient Check in/Check out requirements including: Greets and assists all patients and visitors within the office and by telephone. score: N/A Verify complete patient, guarantor and relative information upon patient check-in/check-out. Make every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number, legal name, date of birth and address. score: N/A Responsible and accountable for tasks necessary to properly identify, register, check-in/check-out patients in the practice management system all patients presenting for service. Must maintain acceptable accuracy rates. score: N/A Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders. score: N/A Scheduling - Patient flow, obtaining required paperwork including: Appropriately schedule patient appointments by following the practices procedures for scheduling/ rescheduling. Notifying patient of appropriate payment requirements. score: N/A Ensure patient flow is professional, patient friendly and within department established time standards. score: N/A Ensure all required forms are in the chart prior to the patient receiving services. Obtain authorized signatures on all required forms including HIPPA, records release, annual, colpo, postpartum, ACOGS, etc. score: N/A Ensure office protocol for scheduling follow-up appointments is followed. score: N/A Assist in referral/testing/ASU appointments, ensuring that authorization/precert/referrals for office visits are obtained. score: N/A Accounting- obtaining method of payment from patient, balancing daily receipts including: In the case of self pay patients, patients whose insurance does not cover visits or patients presenting for office procedures, collect appropriate payments for services to be rendered prior to the patient receiving services. score: N/A Identify third party payor coverage, ensure payor has been verified within the past three months and if not, immediately follow up with office staff who is verifying insurance prior to the patient receiving services. score: N/A Collects account deposits on patient's estimated or prior balances, co-pays, co-insurance and unpaid deductibles. Implement and comply with the financial policy guideline for payment arrangements. score: N/A Issue account receipts and ensure cash drawer balances accurately daily. score: N/A Protect the financial standing of the office by appropriately determining financial responsibility. score: N/A Maintain acceptable accuracy rate in accordance to departmental policies. Be responsible and accountable for individual check-ins/check-outs. score: N/A Must keep up to date on requirements from each insurance payor (Medicare, Medicaid, Commercial or private payors, Tricare, etc.) Adhere to external agency regulations. score: N/A Distribute appropriate information to patients according to pay source, including to, but not restricted to Medicare, Medicaid, and Campus. score: N/A Record Keeping and Correspondence including: Facilitate patient paper flow for accurate and complete medical records, financial forms, and patient admission. score: N/A Computer entry of all information with accuracy. score: N/A Must keep abreast of current regulatory requirements including all state, federal and JCAHO regulations. score: N/A Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines. score: N/A Responsible for documenting all contact with patients, family, employer and third party payors. score: N/A Ensure supplies for charts are maintained and that charts are appropriately maintained score: N/A Ensure office forms are always copied from originals and kept stocked. score: N/A Send all new patients a letter after their initial visit. score: N/A Responsible for sending correspondence to patients as it is required/ necessary. score: N/A Document all “No show, Cancel, Cross & Walk Out” appointments on encounter form as well as document in patient's chart. Send a letter to the patient regarding the missed appointment. score: N/A Obtain authorized signatures on all required forms as necessary. score: N/A Facility care responsibilities include: Stock rooms daily with supplies. score: N/A Ensure that rooms are clean and ready for each new patient. score: N/A Responsible for setting up instruments/supplies for all procedures score: N/A Ensures that all logs are kept daily for refrigerator temperature control, weekly accu-check control logs, and monthly logs for review of expired medications and supplies. score: N/A Ensures that all medical supplies needed are kept in stock/ inventory score: N/A Responsible for ensuring the sterilization of medical equipment/supplies are done daily. score: N/A Responsible for upkeep of the autoclave- cleaning and added sterile water as needed. score: N/A Dispose of contaminated supplies and sharps appropriately. score: N/A Clerical Responsibilities include: Ensure all services performed (by nurse and/or Physician) and diagnosis are accounted for- MUST be marked on encounter form for billing. score: N/A Document in chart required information: name, dosage, site of injection, Item #/NDC. score: N/A Responsible for ensuring that doctor has completed orders (labs/x-rays) with required information (diagnosis listed prior to patient check out. score: N/A Review all ordered tests for accuracy and for Precert requirements before scheduled procedure. score: N/A Ensures that labs, x-rays, and any follow-up appointments are attended by patient. score: N/A Responsible for entering clinical, demographic, and insurance information in correct lab computer system or complete written specimen forms on tests performed and billing them accordingly. score: N/A All medications must be signed out on the Medication Sign Out sheet- list required information - patient name, medication, and date. (This will be forwarded to the billing Office with daily encounter forms) score: N/A Ensures that all nurse call backs/refills/prescription requests are done in a timely manner. score: N/A Complete disability/medical leave papers accurately and timely (policy is within one week). score: N/A Assists with any operations of the office that are needed, including but not limited to filing, answering phones, etc. score: N/A All medication must be reviewed and approved by physician before calling in. These also must be documented on the treatment sheet in chart. score: N/A REGULATORY COMPLIANCE Below are any additional competencies as related to regulatory compliance that are specific to the job title and not listed in the other sections of the document. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required.score: N/A Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. score: N/A Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations... score: N/A score: N/A Total Score: 0 Total Possible Score: 118

Job Description Medical Assistant/Receptionist (FT) Performs a variety of patient care activities and assists physicians. Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments. Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements. Triages patients. Answers patient calls. Stocks supplies. Meets office protocols. OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED required. Medical assistant certification required. Licensure Medical Assistant certification preferred Experience 1+ years physician practice related experience or equivalent preferred. Interpersonal skills Essential technical/motor skills Essential physical requirements Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75% Essential mental requirements Essential sensory requirements Other Experience with Microsoft Word and Excel preferred. Excellent customer service skills required. Patient care clinical skills required. Bilingual, Spanish fluency, both written and speaking skills desired. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years STANDARDS OF PERFORMANCE CRMC employees are devoted to serving our customers - including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special. JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Patient Check in/Check out requirements including: Greets and assists all patients and visitors within the office and by telephone. score: N/A Verify complete patient, guarantor and relative information upon patient check-in/check-out. Make every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number, legal name, date of birth and address. score: N/A Responsible and accountable for tasks necessary to properly identify, register, check-in/check-out patients in the practice management system all patients presenting for service. Must maintain acceptable accuracy rates. score: N/A Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders. score: N/A Scheduling - Patient flow, obtaining required paperwork including: Appropriately schedule patient appointments by following the practices procedures for scheduling/ rescheduling. Notifying patient of appropriate payment requirements. score: N/A Ensure patient flow is professional, patient friendly and within department established time standards. score: N/A Ensure all required forms are in the chart prior to the patient receiving services. Obtain authorized signatures on all required forms including HIPPA, records release, annual, colpo, postpartum, ACOGS, etc. score: N/A Ensure office protocol for scheduling follow-up appointments is followed. score: N/A Assist in referral/testing/ASU appointments, ensuring that authorization/precert/referrals for office visits are obtained. score: N/A Accounting- obtaining method of payment from patient, balancing daily receipts including: In the case of self pay patients, patients whose insurance does not cover visits or patients presenting for office procedures, collect appropriate payments for services to be rendered prior to the patient receiving services. score: N/A Identify third party payor coverage, ensure payor has been verified within the past three months and if not, immediately follow up with office staff who is verifying insurance prior to the patient receiving services. score: N/A Collects account deposits on patient's estimated or prior balances, co-pays, co-insurance and unpaid deductibles. Implement and comply with the financial policy guideline for payment arrangements. score: N/A Issue account receipts and ensure cash drawer balances accurately daily. score: N/A Protect the financial standing of the office by appropriately determining financial responsibility. score: N/A Maintain acceptable accuracy rate in accordance to departmental policies. Be responsible and accountable for individual check-ins/check-outs. score: N/A Must keep up to date on requirements from each insurance payor (Medicare, Medicaid, Commercial or private payors, Tricare, etc.) Adhere to external agency regulations. score: N/A Distribute appropriate information to patients according to pay source, including to, but not restricted to Medicare, Medicaid, and Campus. score: N/A Record Keeping and Correspondence including: Facilitate patient paper flow for accurate and complete medical records, financial forms, and patient admission. score: N/A Computer entry of all information with accuracy. score: N/A Must keep abreast of current regulatory requirements including all state, federal and JCAHO regulations. score: N/A Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines. score: N/A Responsible for documenting all contact with patients, family, employer and third party payors. score: N/A Ensure supplies for charts are maintained and that charts are appropriately maintained score: N/A Ensure office forms are always copied from originals and kept stocked. score: N/A Send all new patients a letter after their initial visit. score: N/A Responsible for sending correspondence to patients as it is required/ necessary. score: N/A Document all “No show, Cancel, Cross & Walk Out” appointments on encounter form as well as document in patient's chart. Send a letter to the patient regarding the missed appointment. score: N/A Obtain authorized signatures on all required forms as necessary. score: N/A Facility care responsibilities include: Stock rooms daily with supplies. score: N/A Ensure that rooms are clean and ready for each new patient. score: N/A Responsible for setting up instruments/supplies for all procedures score: N/A Ensures that all logs are kept daily for refrigerator temperature control, weekly accu-check control logs, and monthly logs for review of expired medications and supplies. score: N/A Ensures that all medical supplies needed are kept in stock/ inventory score: N/A Responsible for ensuring the sterilization of medical equipment/supplies are done daily. score: N/A Responsible for upkeep of the autoclave- cleaning and added sterile water as needed. score: N/A Dispose of contaminated supplies and sharps appropriately. score: N/A Clerical Responsibilities include: Ensure all services performed (by nurse and/or Physician) and diagnosis are accounted for- MUST be marked on encounter form for billing. score: N/A Document in chart required information: name, dosage, site of injection, Item #/NDC. score: N/A Responsible for ensuring that doctor has completed orders (labs/x-rays) with required information (diagnosis listed prior to patient check out. score: N/A Review all ordered tests for accuracy and for Precert requirements before scheduled procedure. score: N/A Ensures that labs, x-rays, and any follow-up appointments are attended by patient. score: N/A Responsible for entering clinical, demographic, and insurance information in correct lab computer system or complete written specimen forms on tests performed and billing them accordingly. score: N/A All medications must be signed out on the Medication Sign Out sheet- list required information - patient name, medication, and date. (This will be forwarded to the billing Office with daily encounter forms) score: N/A Ensures that all nurse call backs/refills/prescription requests are done in a timely manner. score: N/A Complete disability/medical leave papers accurately and timely (policy is within one week). score: N/A Assists with any operations of the office that are needed, including but not limited to filing, answering phones, etc. score: N/A All medication must be reviewed and approved by physician before calling in. These also must be documented on the treatment sheet in chart. score: N/A REGULATORY COMPLIANCE Below are any additional competencies as related to regulatory compliance that are specific to the job title and not listed in the other sections of the document. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required.score: N/A Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. score: N/A Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations... score: N/A score: N/A Total Score: 0 Total Possible Score: 118

The Medical Secretary performs various functions in the lab to include data entry, answering telephones, mail distribution and assisting pathologists with secretarial functions JOB RESPONSIBILITIES ESSENTIAL FUNCTIONS: Perform data entry, answer telephones and direct calls to appropriate personnel and communicate with clients, as necessary. Prepare and send slides requested by other Pathology departments and file slides and paperwork. Routine clerical duties including filing, faxing, receiving and distributing mail, prepare billing copies, etc. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, letters, case histories, or medical records. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals. Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data. Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies. NON-ESSENTIAL FUNCTIONS: Work with other departments within PathGroup and subsidiaries. Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Other duties as assigned.

**Penn State Health** - **Pennsylvania Psychiatric Institute** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Varied **Hours:** 8:00a - 5:00p **Recruiter Contact:** Savannah Paxton at ******************************* (MAILTO://*******************************) **_**Please note: In fall 2026, the Pennsylvania Psychiatric Institute is relocating inpatient services in Harrisburg, Pennsylvania to Holy Spirit Medical Center in Camp Hill. Our team is working closely with the Holy Spirit Medical Center Behavioral Health team and the Penn State Health Department of Psychiatry and Behavioral Health to ensure a smooth and coordinated transition_** **_._** **SUMMARY OF POSITION:** Serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. Work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies. **MINIMUM QUALIFICATION(S):** + High School Diploma or equivalent + Five (5) years relevant experience + PA Act 31 Child Abuse Training Certificate. **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH PPI?** Pennsylvania Psychiatric Institute (PPI) is central Pennsylvania's leader in healing people with psychiatric and substance use disorders to achieve and maintain stability in their daily lives. A comprehensive team of specialists who provide sensitive, compassionate care for children, adolescents, and adults through personalized treatment plans that meet unique patient needs. Located in Harrisburg, Pennsylvania, PPI has a modern 89-bed, inpatient facility at its Polyclinic campus at 2501 North Third Street. As well as two convenient locations offering outpatient services, the Division Street Clinic, and the Third Street Clinic. We are a Trauma Informed Care (TIC) organization guided by SAMHSA's "Four R's": Realization about trauma, Recognizing the signs of trauma, Responding to trauma, and Resisting re-traumatization. Our therapeutic work is guided by the SAMHSA's core principles of Trauma Informed Care. We invite all individuals committed to providing quality care to be a part of our PPI team. **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Position** Patient & Family Coordinator - Compliance Risk Services **Location** US:PA:Harrisburg | Human Services | Full Time **Req ID** 85440

Could you be our next Registration Scheduling Specialist at Newtown Square? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: 2PM-7PM Monday & Thursday (No Weekends) Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79118 * Employee Status: Regular * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist at Paoli Hospital? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: Monday-Friday (w/ every other weekend required) [2:30PM-11:00PM] Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 77890 * Employee Status: Regular * Schedule: Full-time * Shift: Evening Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist with Main Line Health? By applying for this position, you can explore ALL Registration Scheduling Specialist opportunities across our Main Line Health locations - including but not limited to: Lankenau Medical Center, Bryn Mawr Hospital, Riddle Hospital, Paoli Hospital, Main Line HealthCare (MLHC) - Concordville, Mirmont Treatment Center, Ellis Preserve, and more. When you apply to this position, you will be considered for openings across multiple sites based on your experience, interests, and operational need. Available Opportunities Across Our Main Line Health Locations: Available shifts: Full-time and Part-time Available schedules: Days, Evenings, Nights Please note: Some locations include weekend shifts based on operational needs Why work as a Registration Scheduling Specialist with Main Line Health? Develop and Grow Your Career! Be one of the many Main Line Health employees who advance their career through our Tuition Reimbursement Program, eligible for up to $6,000 annually based on FTE status/position. Many of our Registration Scheduling Specialists grow into leadership, billing, or clinical roles within the health system. Make an Impact! As one of the first points of contact for new and returning patients, you make the first impression that sets the tone for their entire experience. You'll play an integral role in providing excellent, empathetic customer service by accurately capturing patient data, ensuring a smooth registration or scheduling process, and helping patients understand their services and financial responsibilities. Join the Team! There's a litany of reasons why our registration/scheduling team loves it here, but don't take my word for it. I invite you to check out some of our news, updates, and awards, our multi-year running Great Place to Work certification, and our commitment to diversity, respect, equity, and inclusion (Main Line Health is the top-ranked PA health system in Forbes Magazine's America's Best Employers for Diversity for 2024). Position-Specific Benefits Include: You are eligible for up to 120 hours of paid time off annually (based on FTE status). We also offer several employee discounts to various activities, services, and vendors, as well as free employee parking at all Main Line Health locations. Experience: Required: * 2+ years of customer service experience. * Excellent customer service and computer skills. Preferred: * Minimum of 2 years of registration experience in a medical setting. * Knowledge of medical terminology. * Knowledge of insurance and third-party reimbursement. Education: * High school diploma or GED required. Apply today! Your application will be reviewed, and if selected, you'll be contacted for a one-way video interview or a direct phone screen with a recruiter. Thank you for your time and interest in Main Line Health! Additional Information * Requisition ID: 250000HE * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Pay Range: $18.01 - $27.91 * Job Grade: 205

AWHS Medical Receptionist Job Description The Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. Other administrative duties may include completing letters, referrals, scheduling patient appointments, answering the telephone, taking payments, checking insurance eligibility and assisting in the office as needed. Reports to: Front Office Team Lead and Practice Administrator. Essential Duties/Responsibilities: Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members. Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided. Checks patients in and gathers ID cards, insurance cards, and patient demographics when needed. Prepares a daily schedule of examinations for each provider. Uses Epic to ensure patients are properly checked in. Retrieves patient files, checks for correct sequence of papers, inserts and scans new patient record forms, and places files in sequence for physician examination or treatment. Accurately scans patients chart documentation into the EMR in a timely manner. Accesses, prints and schedules new appointment requests received from website. Endeavors to keep patients on schedule by reminding provider of service delays. Assists ill or distraught patients as necessary. Calls 911, telephones taxis or family members when necessary for transportation. Maintains reception area in a neat and orderly condition. Assists patients with insurance papers and billing questions. Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Opens and sorts office mail. Delivers outgoing mail to the post office at end of day. Send packages and patient letters via FedEx, USPS, or UPS. Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed. As needed, schedules appointments for the physicians to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. As needed, receive payment and record receipts for services. Other office and reception duties as assigned and needed. Requirements Required Knowledge/Skills/Abilities: Knowledge of office policies and procedures to accurately answer questions from patients. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge and correct usage of medical terminology. Working knowledge of patient accounts and proper procedures. Ability to navigate and effectively use EMR. Knowledge and experience with Epic EMR system is preferred. Ability to maintain confidentiality and professionalism. Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients. Ability to work as part of a team and promote a positive work environment. Ability to listen and understand information and ideas and adjust actions accordingly. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to report to work on time and maintain attendance. Communicates with direct supervisor appropriately for necessary absences. Ability to follow AWHS policies and procedures, as listed and maintained in the AWHS handbook. Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public. Skilled in organization, attention to detail, and task prioritization. Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people. Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Skilled in understanding patient needs to provide exceptional customer service. Education and Experience: High school diploma or GED required, associate's degree or higher preferred. 2-3 years of previous administrative and clerical medical office experience. Experience using Phreesia and Centricity preferred. Experience operating office equipment. Experience in customer service field. Physical Requirements: Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time. Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer. Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances. Must communicate and comprehend effectively Potential stress if dealing with multiple tasks and staff members. Atlanta Women's Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States, and conducts background checks and pre-employment drug screening in accordance with federal and local laws and regulations. AWHS requires all newly hired employees to be fully vaccinated against FLU.

AWHS Medical Receptionist Job Description The Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. Other administrative duties may include completing letters, referrals, scheduling patient appointments, answering the telephone, taking payments, checking insurance eligibility and assisting in the office as needed. Reports to: Front Office Team Lead and Practice Administrator. Essential Duties/Responsibilities: Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members. Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided. Checks patients in and gathers ID cards, insurance cards, and patient demographics when needed. Prepares a daily schedule of examinations for each provider. Uses Phreesia to ensure patients are properly checked-in. Retrieves patient files, checks for correct sequence of papers, inserts and scans new patient record forms, and places files in sequence for physician examination or treatment. Accurately scans patients chart documentation into the EMR in a timely manner. Accesses, prints and schedules new appointment requests received from website. Endeavors to keep patients on schedule by reminding provider of service delays. Assists ill or distraught patients as necessary. Calls 911, telephones taxis or family members when necessary for transportation. Maintains reception area in a neat and orderly condition. Assists patients with insurance papers and billing questions. Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Opens and sorts office mail. Delivers outgoing mail to the post office at end of day. Send packages and patient letters via FedEx, USPS, or UPS. Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed. As needed, schedules appointments for the physicians to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. As needed, receive payment and record receipts for services. Other office and reception duties as assigned and needed. Requirements Required Knowledge/Skills/Abilities: Knowledge of office policies and procedures to accurately answer questions from patients. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge and correct usage of medical terminology. Working knowledge of patient accounts and proper procedures. Ability to navigate and effectively use EMR. Knowledge and experience with Centricity EMR system is preferred. Ability to maintain confidentiality and professionalism. Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients. Ability to work as part of a team and promote a positive work environment. Ability to listen and understand information and ideas and adjust actions accordingly. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to report to work on time and maintain attendance. Communicates with direct supervisor appropriately for necessary absences. Ability to follow AWHS policies and procedures, as listed and maintained in the AWHS handbook. Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public. Skilled in organization, attention to detail, and task prioritization. Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people. Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Skilled in understanding patient needs to provide exceptional customer service. Education and Experience: High school diploma or GED required; Associates degree or higher preferred. 2-3 years of previous administrative and clerical medical office experience. Experience using Phreesia and Centricity preferred. Experience operating office equipment. Experience in customer service field. Physical Requirements: Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time. Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer. Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances. Must communicate and comprehend effectively Potential stress if dealing with multiple tasks and staff members. Equal Opportunity Employer: Atlanta Women's Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices. Atlanta Women's Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States. We conduct pre-employment drug screening and background checks in accordance with federal and state laws and regulations.

Could you be our next Registration Scheduling Specialist at MLHC - Concordville? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: 8AM-12PM, Tuesday-Saturday Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79133 * Employee Status: Regular * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Full-time Description Under the general direction of the Director of Surgical Services, the Surgical Services Scheduling Specialist will schedule surgeries, perform patient tracking, input & maintain statistics for the Performance Improvement Program, perform other administrative department duties and assist in the smooth operation of the department in accordance with TJC, federal, state, and local guidelines, organizational and departmental policies, and procedures. Communicates with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast paced and dynamic environment. STANDARDS OF PERFORMANCE Ensures adherence to proper infection control, OSHA and safety standards. Responsible for scheduling and coordinating surgeries and IV infusions. Will pre-register patients for surgery and IV infusions. Perform Pre-cert for procedures with insurance companies. Maintain the surgical services logbook. Maintain and report surgical services statistics. Complete the weekly flash report. Scan patient charts post-op. Perform patient tracking. Review charge capture review. Maintain and report PI data. Manage post-op call log and report findings. Answer the telephone promptly and courteously. Fax reports to physicians. Properly distribute reports. Notify department manager of any equipment or supply needs. Participate in continuing education. Notify the department manager or safety officer of any patient safety concerns, e.g. sanitation, equipment safety, chemical spills. Other duties as assigned, needed, requested, or required. CONDITIONS OF EMPLOYMENT All information is subject to verification. False answers or omissions of information on application materials or inability to meet conditions of employment may be grounds for withdrawal of an offer of employment, or dismissal after being employed. All Employees are to be COVID-19 Vaccinated or approved for a Religious or Health Exemption. All employees must be screened daily at COVID-19 screening stations (ER entrance and Therapy entrance) prior to the start of shift and comply with mandatory face masking. All employees are required to successfully complete criminal background check and or fingerprint background check if applicable for the position. All employees must possess and maintain a valid and active incumbent Georgia Licensure and or certification based on Job description eligibility requirements. All employees must comply with EHS drugfree workplace policy and successfully pass pre-employment and post-employment drug screening requirements. All employees must wear proper PPE based on their designated Job Title: Materials Management, Environmental Services, and Maintenance staff must wear back brace while lifting anything 25 pounds or higher. Care Center direct resident care staff must wear a back brace and gait belt at all times while on duty. Clinical staff are required to wear proper PPE designated to their function and duties. All employees are required to identify a financial institution for direct deposit of pay before the start of employment and during employment tenure. Requirements Minimum Level of Education: Education level equivalent to completion of High School. Formal Training: Management skills with experience in planning, organizing, implementing, facilitating, interviewing, counseling, and verbal and written communications. Licensure, Certification, Registration: None Required. Work Experience: Two years of general office work is preferred, six months of medical office experience preferred.

Description: Under the general direction of the Director of Surgical Services, the Surgical Services Scheduling Specialist will schedule surgeries, perform patient tracking, input & maintain statistics for the Performance Improvement Program, perform other administrative department duties and assist in the smooth operation of the department in accordance with TJC, federal, state, and local guidelines, organizational and departmental policies, and procedures. Communicates with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast paced and dynamic environment. STANDARDS OF PERFORMANCE Ensures adherence to proper infection control, OSHA and safety standards. Responsible for scheduling and coordinating surgeries and IV infusions. Will pre-register patients for surgery and IV infusions. Perform Pre-cert for procedures with insurance companies. Maintain the surgical services logbook. Maintain and report surgical services statistics. Complete the weekly flash report. Scan patient charts post-op. Perform patient tracking. Review charge capture review. Maintain and report PI data. Manage post-op call log and report findings. Answer the telephone promptly and courteously. Fax reports to physicians. Properly distribute reports. Notify department manager of any equipment or supply needs. Participate in continuing education. Notify the department manager or safety officer of any patient safety concerns, e.g. sanitation, equipment safety, chemical spills. Other duties as assigned, needed, requested, or required. CONDITIONS OF EMPLOYMENT All information is subject to verification. False answers or omissions of information on application materials or inability to meet conditions of employment may be grounds for withdrawal of an offer of employment, or dismissal after being employed. All Employees are to be COVID-19 Vaccinated or approved for a Religious or Health Exemption. All employees must be screened daily at COVID-19 screening stations (ER entrance and Therapy entrance) prior to the start of shift and comply with mandatory face masking. All employees are required to successfully complete criminal background check and or fingerprint background check if applicable for the position. All employees must possess and maintain a valid and active incumbent Georgia Licensure and or certification based on Job description eligibility requirements. All employees must comply with EHS drugfree workplace policy and successfully pass pre-employment and post-employment drug screening requirements. All employees must wear proper PPE based on their designated Job Title: Materials Management, Environmental Services, and Maintenance staff must wear back brace while lifting anything 25 pounds or higher. Care Center direct resident care staff must wear a back brace and gait belt at all times while on duty. Clinical staff are required to wear proper PPE designated to their function and duties. All employees are required to identify a financial institution for direct deposit of pay before the start of employment and during employment tenure. Requirements: Minimum Level of Education: Education level equivalent to completion of High School. Formal Training: Management skills with experience in planning, organizing, implementing, facilitating, interviewing, counseling, and verbal and written communications. Licensure, Certification, Registration: None Required. Work Experience: Two years of general office work is preferred, six months of medical office experience preferred.

Full-Time. Monday - Friday. Provides medical transcription, public contact and clerical support.Provides medical transcription, public interaction, and clerical support while assisting multiple specialties. The role is primarily call center and phone-based, requiring excellent communication skills and the ability to manage a high volume of incoming and outgoing calls. Additional specialties may be added over time, and the Medical Secretary will be expected to adapt to evolving needs. Remote work may be possible based on strong performance, reliability, and operational requirements. Minimum Requirements Requires the ability to communicate effectively; Basic mathematical skills and good typing skills; Medical terminology; Word processing, prior secretarial experience, and/or education preferred.