Web Manager Skills

• Photographed restored classic cars, created eBay auctions, managed company website and updated vehicle inventory.
• Worked with professional web design company to redesign company website for increased usability.
• Completed redesign of company website & all content management related activities.
• Created numerous cutting-edge front-ends for company websites and software applications.
• Track inventory and update company website * Maintain aquarium livestock
• Administered everyday operations and managed functionality of company website.
• Created company website based on owner requirements.
• Managed and maintained inventory on company website as well as collected data on inventory, increasing sales by 34%.
• Facilitated the technical content objectives for company websites including front-end coding, styling, content management and visual design.
• Work closely with online manager to edit and further develop company website during the Summer of 2016.
• Tasked with re-designing a company website from ground up using unfamiliar program language and software interface.
• Managed internal and external company website strategies, branding, and development all within budget.
• Maintained company website by updating new products and revising existing data multiple times per day.
• Researched, developed, and implemented SQL injection prevention modifications for 10 company websites.
• Checked and verified current inventory then list/post relevant items to the company website.
• Managed and organized content on the company website to appeal to consumers.
• Collaborated as a cohesive team on data entry for company website.
• Create content, design, and manage company website.
• Use a content management system to maintain company website.
• Created and implemented website standards across all company websites.

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• Created, developed and maintained the Laboratory Equipment divisional web content.
• Analyzed website usage statistics using web content management systems.
• Generated all web content for new website/maintained regularly.
• Web content and information technology management.
• Provided direction and support for 70 Site Managers at 66 schools publishing web content through the District s content management system.
• Planned, designed, scheduled and executed web content management deployment as enterprise web manager and chief content editor / designer.
• Maintained web content including graphic and data input relating to products for sale on the web and in the store.
• Developed, managed and tracked all web content, metrics, and updates to site design and SEO campaigns.
• Monitored organization website, web content, online advertising, email, search engine marketing and search engine optimization.
• Web Content Manager; ensured website updates were informative, accurate, easy to navigate, and visually pleasing.
• Assist with web content audit and analysis project to evaluate the organization of content on CareFirst's Portal websites.
• Assigned to Co-Owner position, and currently operating coordination of web contents and timely updates for the website.
• Deciphered discussions into documents (requirements gathering) allowing for: New web content for high traffic website.
• Oversee scheduling of client's jobs, update web content coordinating it with monthly magazine's deadline.
• Organized planning, development, maintenance and deployment of web sites using web content management systems.
• Assigned tickets daily to the web content team and checked the status of pending tickets.
• Implemented global web content management system and publishing standards for US, France and Asia.
• Web content management: Maintained and managed more than 4000 pages for 12 web sites.
• Trained users in Web content problem solving and oversaw Web content management throughout the company.
• Monitored web traffic, oversaw the development of web content, and maintained web server.

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• Maintained lead responsibility for the development and implementation of a divisional website, online marketing programs and driving activities.
• Collaborated with creative and technical resources to create brand-promoting, on-message and effective e-marketing material for online media.
• Develop global online demand generation plan and process to efficiently meet regional product and channel marketing business goals.
• Collaborated with senior management and key stakeholders to establish new online marketing campaigns to promote company goals.
• Provided monthly and quarterly reporting for all online marketing campaigns including recommendations for improvements and next steps.
• Maintained and enhanced company website, including application interfaces, online promotions and search engine optimization.
• Worked with stakeholders, developing product strategy and identifying new online opportunities and markets.
• Configured Online Express for securing donations, event registrations and fund development email communications.
• Specialized in providing Web Design/Development banners for Online advertising campaigns for new products.
• Assess advertisement performance, ensuring company is meeting all its online advertisement goals.
• Managed annual online member directory for the National Association of Sporting Goods Wholesalers.
• Maintained and updated online databases of legislative information pertinent to clients.
• Followed and automated processes for manufacturer specific online MAP pricing guidelines.
• Supported online marketing for vendor solutions catalog and bi-monthly magazine publication.
• Reviewed year-on-year online metrics for SWOT analysis and campaign improvement.
• Edited content for online publication and analyzed Web-traffic patterns.
• Integrated online event registration, donation and advocacy tools.
• Implemented online storefront and managed all e-commerce related activities.
• Optimized online lead generation, usability, and measurement.
• Developed and communicated best practices for using online channels.

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• Managed email communications coming through the university's top pages and dynamically redirected inquires to the proper department or organization.
• Performed customer service duties including troubleshooting customer related issues with website, answering emails, and updating customer database.
• Designed and developed daemon application that monitors external email campaign provider for bounces and unsubscribes and updates corporate CRM.
• Implemented and maintained a ticking system from entirely email-based communication utilizing PHP customization, database modifications and upgrades.
• Created and maintained numerous technically specific online trade publication subscription forms, broadcast email campaigns and online artwork.
• Re-designed existing email campaigns and implemented email reporting tools to gather email campaign statistical data.
• Developed windows services for email notification for new training registration and bulk email.
• Developed email strategy and executed email campaigns from conception to implementation in MailChimp.
• Designed brand-consistent email campaigns, utilizing MailChimp to successfully spearhead email marketing communications.
• Performed administrative tasks including email and phone correspondence and front desk responsibilities.
• Implemented third-party technologies to enhance interactivity and facilitate email marketing.
• Initiated and developed email marketing programs that promoted products globally.
• Maintain email database and develop targeted communications for our customers.
• Completed implementation and development for email campaigns and content edits.
• Design direct mail/email product promotions and other marketing campaigns.
• Managed Email-marketing using Constant Contact.
• Developed and designed visuals and graphics for the site, email blasts, newsletters and Content Management System (CMS).
• Handled customer inquiries including design requests, new orders, inventories, receivables via phone, email, and in person.
• Introduced email registry management tool and trained users that reduced spam by100% and costs by over $250k per year.
• Hired, coached and mentored a team of several web designers, email manager, front-end developers and one analyst.

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• Designed and managed daily and monthly e-newsletters published in XML and delivered to subscribers via e-mail in ASCII and HTML formats.
• Managed technical web development team of ten people to maintain a website written in ASP and HTML for Hereford College.
• Developed, re-designed existing HTML and CSS pages to match the University style guides and standards for HR site re-design.
• Created website graphics, brochures, business cards, and assist with coding (HTML/CSS) for email marketing.
• Content management for website in WordPress; social media management; HTML email marketing and text message marketing.
• Designed from the ground up a public and a private website including HTML/CSS coding & graphic user layouts.
• Created the user Feedback Form to follow-up on complaints and site problems using Perl/CGI, HTML and JavaScript.
• Worked with our website developer to populate our website using HTML, CSS, JavaScript and other technologies.
• Add to and modify the design and contents of the website using HTML and CSS on WordPress.
• Trained over 100 users on technical writing, HTML, JavaScript and using a content management system.
• Use HTML5 and CSS3 to create responsive technical, informational, sales, and campaign landing pages.
• Managed Technical Consultants to deliver Technical infrastructure Brief, HTML, Java, JavaScript and ASP pages.
• Provided hands-on development support by coding WAI-ARIA enhancements to AngularJS, Bootstrap, and HTML5 elements.
• Maintained website front end using HTML5 and CSS to provide accurate information and highlight important information.
• Create HTML, CSS, PHP and graphics content for FordsTheatre.org on a daily basis.
• Implemented front-end pages converting PSD files to HTML and CSS Templates for various sites.
• Edited and tested templates (ASP/HTML) for a complete site revision.
• Established social networking presence to maintain communication beyond HTML newsletters and updates.
• Produced and distributed e-newsletters and e-mail campaigns in HTML and text formats.
• Utilize HTML5 and CSS to provide users with a unique experience.

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• Designed/Developed mobile/interactive content management system for South Coast Botanic Garden site, improved organic search engine ranking, implemented Google Analytics.
• Monitored web traffic via Google Analytics and implemented a strategy to continuously improve customer experience.
• Researched, analyzed and monitored website traffic using Google analytics to capitalize on market opportunities.
• Google Analytics - Use for analyzing customer data to ensure advertising and marketing targets prescribed demographics.
• Extrapolate data from Google analytics to provide statistical and strategic analysis
• Utilized Google analytics to pinpoint potential advertising opportunities

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• Update social media and post scores and sports news to Scoreboard's Facebook, Twitter, and Google Plus pages.
• Initiated use of social networking sites (LinkedIn, Facebook, Twitter) to promote company's reputation and products.
• Provided social media communication recommendations and managed social media campaigns in Facebook, Twitter, LinkedIn, and Google+.
• Utilized key Social Media (You Tube, Facebook, Twitter, blogs) to increase brand awareness.
• Created and managed a Facebook page for the allergy practice which serves as an alternative to a website.
• Create and publish videos and photos of events and products on Twitter and Facebook.
• Coordinated social media marketing using Constant Contact, Twitter, Facebook, and blogs.
• Controlled the flow of information to Longhorn's YouTube Channel and Facebook account.
• Produced and managed WordPress blog and social media content for Twitter and Facebook.
• Coordinated social media efforts on Facebook and Twitter with hospital's marketing team.
• Created and maintained social media presences on Facebook, Google, and twitter.
• Manage all social media content for Facebook, Twitter, Liked-In.
• Developed monthly Facebook content calendar for Time Life Cruise.
• Maintain social media outlets such as Twitter and Facebook.
• Managed social media, such as Twitter and Facebook.
• Created and maintained company pages on Facebook and Twitter.
• Managed special promotions/contests to increase Facebook likes by 1,300.
• Create marketing campaigns for web and Facebook.
• Maintained the company Twitter and Facebook feed.
• Maintained all website and Facebook media.

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• Handled supervisor calls and assisted in the management of temporary holiday customer service reps.
• Provided outstanding customer service and made sure every patron remained satisfied via follow-ups.
• Implemented customer service imaging system, providing cost-effective solution of key functions.
• Develop and energize team while providing quality and consistent customer service.
• Presented software release highlights to customer service teams and executive management.
• Provided advanced customer service for commercial accounts and high-maintenance customers.
• Managed an office of six customer service representatives.
• Offered exceptional customer service to promote company brand.
• Provided reliable and focused customer service.
• Attained exceptional customer service skills.
• Contributed to the overhaul of web-store inventory management software which allowed web-parts personnel to be more customer service and sales oriented.
• Lead, trained and observed customer service team to understand company standards and to achieve desired goal of the company.
• Manage orders from new to shipped & provide excellent customer service via e-mail, phone and live chats.
• Produced and maintained web pages on multiple company websites as well as answered customer service inquiries over the phone
• Lead a team of Sales/Support Specialists by managing day to day customer service issues and sales goals.
• Delivered support in accurate processing of orders, customer service phone calls, and live chat sessions.
• Managed various processes in web order processing, product returns, international sales and customer service.
• Create content, market, and manage customer service for a web-based athletic training company.
• Communicate with Plant Manager, Customer Service, Purchasing, Hourly Associates and Maintenance support.
• Promoted from Customer Service Specialist to Web Manager after 3.5 years of dedicated service.

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• Overhauled internet product merchandising by emphasizing visual elements such as high-quality photography and photo editing (all self-completed).
• Maintain 15 FileMaker Databases for over 350 users involving adding/removing users, resetting passwords, also ensuring internet accessibility.
• Processed Internet orders and provided customer service for an online/catalog based floral company.
• Managed a development team focused on Internet and Intranet application development including E-Commerce.
• Developed and implemented electronic internet sales position to capture previously untapped revenue source.
• Developed the company's web presence along with providing internet and intranet connectivity.
• Redesigned and maintain website for meditation group providing live and internet-based programs.
• Developed and maintained company's internet and intranet structure.
• Photographed vehicles from multiple angles for internet advertising purposes.
• Initiated Internet broadcasting of university television programs.
• Managed websites for an internet catalog company.
• Interfaced with outside internet agency to create the look, feel and structure of TACP website to meet marketing objectives.
• Manage W3C and Section 508 accessibility compliance, and develop and implement office-level Internet policy, standards, and guidance.
• Designed and managed work flow process for campaigns, food shows, and social events using internet based technologies.
• Designed and built User Interface for corporate Internet and Intranet sites managing content from department heads and graphics creation.
• Web Development Utilizing AGENCY.COM Internet Development Methodologies (Proposal, Discovery, Design, Production, and Deployment).
• Created a VB.net MS SQL driven Human Resources web application designed to work with both the Internet and intranet.
• Created and developed the Website Design Department for the 1st wireless broadband internet provider within the SMB market.
• Initiated a major content management project to demonstrate the value and power of Internet to the newspaper industry.
• Developed custom add-on components to assist our staff with publishing internal documents to our Intranet or Internet sites.

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• Update PeopleSoft database with monthly statistics of Teleworking for DCSS employees as well as prepare report for Governor s office.
• Web Design - Development of CSS, page layout, color schemes and images.
• Updated website universal typography hierarchy by generating CSS layout rules for consistent message and appearance.
• Adapted provided designs into cross-browser compliant CSS and performed detailed cross-browser compatibility.
• Overhauled legacy table-based designs with centralized CSS-driven presentation frameworks.
• Designed the front-end applications, user interactive (UI) web pages using web technologies HTML, XHTML, and CSS.

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• Write and manage keyword-focused blogs to maximize Search Engine Optimization using WordPress
• Add to this an expertise in the area of search engine optimization and you have in him the total package.
• Launched the division's first Search Engine Optimization (SEO) strategic campaign, increasing organic leads by 69%.
• Managed online marketing such as search engine optimization for small online businesses and managed website dashboard for each company.
• Design and hand code entire website- Web writing and editing- Image optimization- SEO (search engine optimization)
• Enhanced web marketing through search engine optimization, link popularity, affiliate programs, and media placement.
• Performed SEO (search engine optimization) and SMO (social media optimization).
• Performed search engine optimization to rank up the website in the search engines.
• Search Engine Optimization - significantly improved the major search engine rankings for website.
• Search engine optimization including adding meta tags with target keywords and short phrases.
• Search Engine Optimization is the current goal of the project now.
• Optimized website utilizing search engine optimization (SEO) techniques.
• Improved search engine optimization to triple visitors to the site.
• Search Engine Optimization and Search Engine Marketing project management.
• Maintain search engine optimization (SEO).
• Manage on-going search engine optimization.

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• Photographed product database products and edited pictures using Adobe Photoshop.
• Created banners using Adobe Photoshop CS2/CS3 for the Georgia Future Kids website hosted by the University.
• Use Adobe Photoshop to create and update product and marketing images.
• Create and manage company logos, images/pictures using Adobe photoshop.
• Experience in digital imaging, including editing with Adobe Photoshop.
• Build banners and graphics using Flash and Adobe Photoshop.
• Create quality photos and content using Adobe Photoshop.
• Updated and maintained company website Created graphics for site using Adobe Photoshop 7.0 Uploaded, organized and produced professional layout for website

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• Reviewed elements of ongoing website design from a usability perspective to ensure alignment with overall e-commerce and brand objectives.
• Directed the strategic planning, researched, development and implementation of customized E-commerce and information technology systems.
• Created structured procedures for developing e-commerce web sites and on-line management tools for mid-sized companies.
• Perform vital role of liaison between E-Commerce marketing department and operations department.
• Managed e-commerce website, fulfilled orders, coordinated shipping department.
• Design new product offerings for business-to-business e-commerce enabler.
• Created user-friendly, interactive website and e-commerce catalog.
• Managed day-to-day e-commerce website and CMS operations.
• Produced product photography shoots for e-commerce accounts.
• Developed database interfaces for e-commerce system.
• Planned, developed and executed broad based e-commerce strategy and product information management systems for the Vermont American, Sears Brands.
• Integrated e-commerce payment with ALA's custom accounting system to reduce manual errors and eliminate manual entry of registrant information.
• Promoted to Web Manager within three months as a result of demonstrating proficient knowledge in various CMS and e-commerce applications.
• Conceptualized, developed and implemented format of an e-commerce site and a separate informational site to drive revenue.
• Managed, packaged and shipped orders placed by online line customers through e-commerce or store to store transfers.
• Create Front End User Interfaces for custom e-commerce applications working in conjunction with the application development team.
• Analyze web metric analysis and reporting for e-commerce (visits, average order value, conversions).
• Migrated e-commerce, accounting, & shipping software to the cloud which significantly reduced costs.
• Develop and document technical solutions in response to requests to enhance and optimize e-Commerce website.
• Managed a high volume e-commerce division for a major high end woman's fashion line.

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• Host a Twitter chat that has resulted in more than 15 million Twitter impressions in 2017.
• Set up and manage Social Networking, Twitter.
• Maintained Cross Browser compatibility & implement Responsive Design using Twitter Bootstrap, custom media queries, etc.
• Coded websites to spec utilizing the latest WordPress and Twitter Bootstrap versions, providing complete mobile-responsive solutions.
• Established a more social presences for the district by introducing a Twitter account and e-mail newsletter.
• Worked with different Social Networking websites, such as Face book, Twitter, LinkedIn, and Google+.

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• Supervised team to generate a strategy for content development combining multiple company intranets to one well managed internal communication solution.
• Managed redesign of site templates and directory structure, incorporating new intranet functionality.
• Developed Intranet for electronic communication, and information and resource sharing purposes.
• Project Manager/Webmaster for Global Treasury division for the corporate intranet site.
• Developed, revised and implemented 15,000+ instructional articles for corporate intranet.
• Developed content management system for external and intranet sites.
• Increased communication between divisions through website intranet development efforts.
• Performed LawPort Intranet upgrades and enhancements.
• Promoted to oversee the organization's intranet, which included design and content management for the home page and sub pages.
• Created test plans, wrote test cases, performed manual and automated testing, and maintained code for Sprint intranet sites.
• Work also includes daily production activities, producing and launching re-design for corporate intranet and producing for multiple language sites.
• Trained Intel employees how to use Microsoft FrontPage and Intel's Intranet Policies and Guidelines for Intranet content publishing.
• Directed the development, engineering, operations and support of the corporation's global Intranet Site for 10,000 employees.
• Managed operational and program changes to the health system website and Intranet applications for the health system and affiliates.
• Managed the planning, design, development, and deployment of the division's various intranet portals.
• Designed, coded and maintained company intranet, electronic newsletter, as well as maintaining external website.
• Created intranet, marketing/training materials, documentation, quick start guides, graphics, and storyboards.
• Project D&S (Defense and Space) Sales and Business Development Intranet Portal.
• Acted as interim manager, responsible for the timely upkeep of the company's intranet.
• Involved in full life cycle development of company intranet - major SwinNet migration project.

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• Designed the database in MS SQL Server 2000, created specifications of SQL Server stored procedures and implemented most of them.
• Managed hourly inventory feeds to website to keep product inventory count up to date using SQL and Visual Studio.
• Detailed knowledge of database design and relational technology, specifically Oracle, SQL Server and Microsoft Access.
• Create, deploy and manage SQL Server Reporting Services, customizing SQL Queries to fit owner requirements.
• Maintained SQL Server and SQL database and performed regular preventive maintenance on hardware to minimize downtime.
• Cleaned and proofed product data prior to insertion into SQL database for management and manipulation.
• Composed complex T-SQL queries and procedures to create reports that supported all departments.
• Served as department Database Administrator both in SQL Server and Oracle Rational Databases.
• Used SQL Server Management Studio to run queries and analyze data.
• Coordinated all graphic and web stocking in SQL database.
• Added SQL stored procedures to better secure system data.
• Designed and maintained SQL database for Hereford College.
• Net, Remedy, Dream Weaver, Photo Shop, CITRIX, MS Exchange, and SQL Server.
• Use MySQL to run and create scripts for various employees uses.
• Designed and developed an in house Instant Messenger Client and Server which tied directly into our existing SQL backend.
• Supervised computer programmer analysts and dba's in porting legacy mainframe and AS/400 data to SQL web usage.
• Acquired basic knowledge of MySQL through the use of PHP MyAdmin and CPanel.
• Migrated hand-coded php/mysql website to new wordpess installation.

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• Managed all corporate web applications, including Project Management for internal application development and design.
• Saved significant expenditures by transforming expensive processes and procedures into efficient web applications.
• Managed development teams for web applications, website and internal applications.
• Develop web user interface for internal web applications.
• Established and directed a web applications organization to manage the Sprint ION (broadband to home) customer interface.
• Collaborated with 6 regional IT developers to manage and train for launch of new corporate web applications.
• Managed web developers and gave specific advice as to how to arrange the Web applications !
• Managed vendors and staff to develop Web applications to deliver projects on time.
• Work varied from full stack web application development to simple website development.
• Develop web applications and databases for internal and external use.
• Provided training for users on how to use web applications.
• Trained City employees in Microsoft FrontPage and other web applications.
• Secure Code Analysis of web applications 6.
• Build the web application based on J2EE with Struct, Spring and Hibernate.

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• Employed JavaScript to build dynamic features and employed CSS to separate select design elements from content in websites.
• Developed new javascript menus for improved usability and site navigation.
• Implemented CSS, JavaScript, JQuery, and UI design principles in the design of new applications.
• Use XML, CSS, and Javascript to hack/modify CMS templates where needed.
• Created reusable code using Eprise and JavaScript.
• Use of CSS, Javascript and jQuery to provide an interactive user interface.
• Stack: .Net, DotNetNuke, JavaScript, Flash Accomplishments.

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• Create and upkeep a small business' online presence through a Linked-In and a Facebook page.
• Created a web interface to enable Audio Debut to have a greater online presence.
• Led redesign of online presence showcasing economic advantages of doing business with the city.
• Position online presence for operations expansion and increased revenue Re-designed website to enable online orders and high customer interaction
• Designed an effective small business website Efficiently maintained a fresh and relevant online presence
• Project managed website redesign and increased online presence, time on site and traffic by taking into account Google Analytics.
• Maintain online presence Manage timeshare inventory and place new Ads on Ebay

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• Designed, developed and tested 3 web survey design templates using the open source Lime Survey PHP program.
• Added CGI and PHP scripts to increase efficiency and functionality.
• Acquired basic knowledge of template manipulation using PHP.
• Maintained PHP back end of MediaWiki site.
• Transitioned site from custom PHP site to a Wordpress site.
• Monitored and troubleshooting problems related to PHP, WordPress, phpBB, & phpMyadmin.

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• Acted as vice website manager with responsibilities for within-group technical support on an on-line platform and on-line interaction platform operation.
• Developed sites for individual departments and program s. Provided technical support.
• Provided technical support for internal staff and volunteers/members within the organization.
• Provide first level and advanced technical support for end users including issues with Java applications, permissions and Microsoft.
• Provided tier 1 & 2 technical support and assistance for all web authors in the Europe and Eurasia division.
• Provided process and technical support to 30+ content developers in the U.S., U.K., and EMEA.
• Provided technical support to all staff members regarding website usage, social media, and third-party applications.
• Interacted with customer care, marketing, finance, technical support, and information security.
• Managed and provided technical support for a large team of internal and offshore front-end developers.
• Provide technical support, as well as created strategies to grow the site s reach
• Serve as a point of contact for various technical support issues
• Developed, managed and provided technical support to various websites.
• Provided technical support for members and internal staff.
• Provided technical support to client membership sites.
• Certified Apple Ipod Technical Support Representative
• Facilitated as liaison to worldwide e-Business, technical support, and reqional sales teams.
• Provide technical support and use SEO best practices to elevate organizations web presence.
• Well known throughout the company as the unofficial technical support person.

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• Prepared content for daily maintenance of multiple client websites using Dreamweaver.
• Managed websites using Adobe Dreamweaver.
• Created global CSS and web templates using Dreamweaver, PHP, MySQL, and JavaScript.
• Updated email blasts and managed content using Dreamweaver Provided daily website trouble shooting Collected information for metadata processing
• Updated and revised www.biogeosciences.org utilizing Dreamweaver software
• Created, designed, and developed the company websites with Macromedia Dreamweaver and Joomla (CMS) software.
• Update and maintain radio website, www.wtbf.com, daily using Dreamweaver and/or Microsoft Sharepoint.

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• Network Administrator/Desktop Support Graphic Designer Partners Design, Kansas City, MO Graphic Designer
• Managed website and provided graphic design support for American Shipper magazine.
• Supervised Graphic Designer and Social Media Manager.
• Conducted front-end and graphic design of the web-based training system, registrar website, and alumni pages of school.
• Managed new content in collaboration with graphic designers, product marketing, copy writers and other personnel as needed.
• Created the web plan, graphic design, wrote the copy, and managed this external site.
• Collaborate with other IA's, graphic designers, developers, testers, and business analysts.
• Utilized skills in graphic design to create posters advertising events held by professors and guest speakers.
• Collaborate with the Purchasing Manager and Graphic Design Director on various creative tasks and projects.
• Supervised management of company websites including the content, database, and graphic design.
• Post timely information and graphic design to the WYSA website and quarterly newspaper.
• Assisted with miscellaneous graphic design, image editing and technical tasks as needed.
• Directed graphic design, content entry, and daily maintenance for 5 websites.
• Assisted graphic designer with conceptualization and design for various print projects.
• Managed team of two graphic designers and three web developers.
• Train them on graphic design and website programming techniques.
• Provided graphic design as needed by the division.
• Managed a team of web developers, editors, photographers and graphic designers in the design and implementation of ecommerce website.
• Manage a team of direct reports including a graphic designer, an infographics specialist and several web specialists.
• Provided videography, photography, graphic design and online management for world famous 17th century living history museum.

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• Participated in training of Agile project management techniques.
• Lead a team to create the first universal project management development process for all applications and development efforts, in Eaton.
• Supervised the redesign of the website: project management to include vendor relations and business line coordinator.
• Project management over feature additions such as; custom gift baskets and stateless purchasing.
• Tasked with creating and implementing Project Management Office within ASIS, International.
• Perform all Project Management responsibilities using the PMP standards and AtTask.
• SAP upgrade and database conversion project management.
• Coordinated intra departmental teams as part of project management responsibility.
• Major Accomplishments: Universal Project Management and Development Process.
• Cross functional project management with different business units including web launches, technology roll outs, and process optimizations.
• Certified Project Management Professional (PMP -PMI) Served as the Technical Expert for the Office Of Communications.
• Manage IT project management for the US offices, and administer the project management collaboration system.
• Project management for a ecommerce athletic business.
• Project management for Training Department .

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• Created retail website for high end interior design firm; in charge of all aspects of creating and running the site.
• Developed and managed all aspects of the firm's websites for general business, events and cases.
• Involved in all aspects of business from operations and procedures to public relations events and brand/product development.
• Created and maintained Web forms developed in ASP, ASP.NET, JavaScript, XML and VB.NET.
• Trained in a range of aspects of the business including, processing orders and inventory management.
• Trade association for companies involved in all aspects of biotechnology, from health to agriculture.
• Involved in all aspects of the software development phase, including defining requirements and testing.
• Managed all aspects of multimedia production, including creative concept, artwork, and content.
• Research and development, implement and monitor all technical aspects of American Bungalow Magazine Inc.!
• Work remotely to support all aspects of the website for a live music venue.
• Managed all aspects of producing a new website while meeting a demanding production schedule.
• Assisted in the coordination of marketing related aspects and aesthetics of RFP responses.
• Managed the profit and project management aspects of job board recruitment service.
• Planned, all aspects of online content and new features.
• Managed the technical and graphical aspects of the website.
• Developed custom ASP applications based on Access databases.
• Managed all aspects of an e-commerce membership website.
• Administered SQL databases and ran the ASP framework.
• Managed the Social Media aspects of the portal.
• Converted ASP website to ASP.NET.

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• Monitored web traffic using logs to provide graphical representation, which enabled marketing to make better business decisions.
• Developed and managed online error reports, web traffic reports, payments reports and user reports.
• Track and analyze web traffic and the success of online campaigns.
• Upgraded content, navigation and site marketing, increasing Web traffic from less than 200 visits a day to over 1200.
• Manage and support the analytic needs of a business unit by analyzing web traffic using WebTrends and Google Analytics.
• Reported web traffic information to product management using Hitslink web traffic tool.

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• Compiled and presented Marketing Strategy Reports for AdSense / YouTube / RSS FeedBurner co-op campaigns to increase site funding.
• Work closely with other Corporate Communication teams to update and maintain Georgia Power s YouTube channel.
• Designed and branded the college's YouTube and Twitter sites using required branding standards.
• Created, updated, and approved content/graphics for the website/YouTube channel.
• Created videos for YouTube channel garnering an average100 views per movie.
• Produce educational YouTube web-isodes covering a variety of biological topics
• Introduced, as well as managed association's video and podcasts libraries on three association websites and its YouTube channel.
• Manage and update website through WordPress Optimize UAP YouTube account for SEO, leading to increased traffic for training videos
• Created Kiawha's own YouTube channel to promote video library for the resort.
• Created one minute YouTube PSAs for the Commission's public outreach efforts.
• Managed Youtube channel with 50,000 subscribers and nearly 30 million views.
• Edited videos for Dr. Shefali's YouTube channel.
• Launched Ford's Theatre YouTube Channel.
• Manage Social Media accounts including Instagram and Youtube, post content to promote website, page visits and products.
• Supervised one graphic designer.Updated and maintianed the Textron Systems YouTube channel.
• Designed and maintained the company 's web site including a blog, Youtube channel and Ecommerce store.

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• Developed and implemented a simplified user interface and layout.
• Create applications and user interfaces to best fit user experience on website.
• Designed multiple user interfaces for Citrix and Microsoft front-ends.
• Collaborated with internal organizations to develop applications to streamline daily task management including workflow and user interface mockup.
• Experienced in designing / updating effective & visually appealing user interface prototypes based on established visual design and usability standards.
• Designed user interface for desktop and Web-based products, from conceptualization and detailed user interface and functionality design through implementation.

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• Managed the web analytics process and delivered presentations to the executive team regarding corporate market share, penetration and sales improvement.
• Reported web analytics and made recommendations for improvement of marketing effectiveness based on collaboration with SEO consultant.
• Initiated and implemented enterprise-wide analytics solution to use quantitative data to help lead product and feature development
• Utilized Google Analytics Data to understand current traffic performance and continually uncover opportunities for improvements.
• Measured organic traffic increase through SEO optimization of accounting division websites via Google Analytics.
• Review web analytics data collected using WebTrends and use data to improve website effectiveness.
• Utilized analytics, SEO best practices and performed usability testing for website enhancement.
• Created weekly analytics reports identifying best-performing content and presented them to senior leadership.
• Perform analysis and tracking of digitized content using Web analytics tools.
• Managed digital analytics tool vendor and trained users.
• Analyze and apply marketing analytics to strategic efforts.
• Provided measurable analytics for their website.
• Performed website design/maintenance and web analytics.
• Monitored analytics and administered usability tests.
• Report analytics; search engine optimization.
• Used website and data analytics to identify consumer-shopping trends, improve site performance, generate new sales and increase customer retention.
• Oversee technical performance of website including but not limited to page ranking, implementation of SEO, analytics and security.
• Research emerging web technologies and follow website analytics to identify new trends that could affect the website and target audience.
• Provided and interpreted Google analytics data to the Marketing department used to evaluate the impact and improve existing SEO strategies.
• Analyze metrics data (Google Analytics) to identify areas of improvement for site content, SEO and user experience.

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• Developed collaborative SharePoint team rooms to support business units, client delivery engagements, and service centers.
• Curated and developed content for school website using SharePoint management system.
• Created a training process to educate employees with current software systems and SharePoint as a document management system.
• Add scripts and meta tags to master pages and page layouts using SharePoint Designer 2007.
• Maintained and posted communications to SharePoint SPS-A Blog website and accompanying e-mail list.
• Administer site using SharePoint CMS in line with web standards.
• Key Member of SharePoint Product Team.
• Provide SharePoint support to clients Microsoft Office 365 administrator managing licenses, user adds/changes/deletes.
• Lead a team of developers that were tasked with migrating applications from various legacy intranets to a new SharePoint intranet.
• Set up SharePoint and Jira sites for information sharing among team members.
• Served as Sharepoint 2013 administrator and Drupal 7 administrator.
• Implemented several workflow solutions using Sharepoint workflow, Workflow Gen, and Nintex.

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• Hired and managed a corporate website developer.
• Managed redesign and revision of corporate website (ARM.com), including updating of text, graphics, and design elements.
• Worked with Product Managers and the Marketing department on the proper presentation of FirmLogic products on the corporate Website.
• Worked alongside senior managers to define, plan, construct, and execute content for all corporate websites.
• Full responsibility for the vision, long-range strategic planning, management, and implementation of the corporate website.
• Pioneered the design, development and implementation of the company's 1st ever corporate website.
• Developed and implemented Web Publishing standards and procedures for use by all corporate websites.
• Created and managed the company s first complete corporate website, from scratch.
• Analyzed web metrics and reporting in order to enhance corporate website.
• Major contributor in re-launching the new corporate website.
• Launched first external and internal corporate website and helped build Lucent brand identity.
• Managed corporate website, 18+ brand sites and employee extranet.

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• Create, test and report on all newsletter mailers and press releases for mass mailing.
• Create and deliver press releases, social media content, and speaking proposals.
• Edited post game video recaps and wrote press releases for away games.
• Managed Press Center and assisted in development of press releases and advertising.
• Posted meeting materials, articles, specifications, press releases, others.
• Assist PR Manager in submitting and posting press releases.
• Maintained relations with game developer NCsoft and organized press releases and promotional content.
• Reviewed press releases for compliance to SOX; Hired, trained and managed junior web developer and summer intern.
• Manage archive of press releases and news stories on web site.
• Post press releases and news stories on web site.

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• Refresh website content to ensure accuracy and timeliness of information and images.
• Corresponded with organization leaders and members to determine website content needs.
• Coordinated software upgrades and assisted with website content updates and management.
• Maintained editorial calendar for website content and social media channels.
• Maintained effective communication with staff and developed website content.
• Conducted website content audit to improve user engagement.
• Managed and administered databases and site content.
• Managed website content and promotional campaigns.
• Created and interpreted website sales and traffic analysis reports that resulted in changes and improvement of website content and marketing campaigns.
• Developed current practice website content using VetStreet website formatting for customer base to easily understand the practices offerings and value.
• Involved in migration of content from two separate SQL databases into one database combining membership information and Website content.
• Head creative director for marketing projects such as new website content, newsletter campaigns, and proposal packages.
• Created new website content to help direct consumers to the practice as an outstanding veterinary option.
• Change agent to identify and drive modifications to site content and structure to increase customer interaction.
• Analyze user needs and implement website content, graphics, performance, and capacity accordingly.
• Updated website content, increased Google Search result rank and Website Search Optimization.
• Utilized organic SEO methods to refine website content and optimize search engine rankings.
• Managed day-to-day website content and social media on Facebook, Twitter and YouTube.
• Reviewed all site content and completed testing to ensure accuracy and completeness.
• Publish and/or write all site content, including press releases and articles.

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• Produced a 60-page usability findings and technical enhancements report for the redesign of the Drupal-based FCC.gov.
• Lead a team responsible for Drupal development, UI/UX, SEO and e-mail marketing.
• Configured, secured and updated RIL web resources including WordPress and Drupal.
• Managed redesign, Drupal CMS implementation and production of 400+ page website.
• Managed and maintained company website using Drupal and Moodle Learning Management System.
• Manage and update website for OSU Academic Programs, Assessment & Accreditation -Work with Drupal 7.0
• Use variety of software and applications, including Adobe Photoshop,Drupal, and various audio and video editing programs
• Managed Foundation's Drupal-based websites, including swedishfoundation.org, summerun.org and braincancerwalk.org.
• Published, modified, and maintained site content using Drupal CMS.

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• Planned and administered projects to ensure best working practices, consolidate Web design and development processes and disseminate CMS technical requirements.
• Implemented all web marketing initiatives including web-based promotions/sweepstakes/contests, e-mail campaigns, advertising integration, affiliate/referral programs and SEO/SEM tactics.
• Develop and present seminars to maximize staff utilization of marketing database to improve performance of campaigns.
• Created graphic and text advertisements to ensure successful marketing and visibility online.
• Managed relationships between content assets and semantic integration of content resources.
• Assisted in online sales strategy and composition of e-mail newsletter advertisements.
• Drafted advertisement copy and basic design concepts for national magazine.
• Created and presented PowerPoint seminars for informational and educational sessions.
• Designed and created all magazine/newsletter advertisements using Adobe CS4.
• Managed department advertisement production schedule for national magazine.
• Assembled and directed outsourced technology and creative partners.
• Delivered website marketing seminars at home building conferences.
• Produced semi-annual report for Board of Directors
• Produced photographs, news stories, feature stories, calendars and designed classified advertisements in support of the site.
• Served as Web Support Team liaison regarding all customer website quality assurance issues and digital and print advertisements.
• Worked with online team and publisher to generate traffic to sites as well as increased impressions for advertisements.
• Administered front end web portals to ensure organic growth, including advertisement and social media integration.
• Partnered with Public Relations Director to assemble and train writers from each department on the resort.
• Developed graphic and editorial content for series of advertisements for game programs and donor magazine.
• Prepare sales reports, retail sales advertisements, search engines, navigation links and hyperlinks.

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• Provide leadership and critical input into the development of strategic marketing, CRM and database marketing concepts.
• Planned, managed content and oversaw production of the first corporate website which included back-end CRM functions.
• Directed upgrade to credit card processing enabling integration to Raiser's Edge CRM via the web.
• Established and directed internal CRM program that lead to the creation of the Inside Sales Team.
• Maintained company forum and CRM of over 3,000 subscribers and hundreds of weekly posts.
• Interfaced CRM application with Great Plains, Quick Books and PayChex payroll processing.
• Merged company CRM with e-commerce technology, designing a fully integrated CRM solution.
• Established core customer base with CRM data.
• Utilize website analytics to guide business in improving consumer experience and drive sales through strong CRM integration and reporting processes.
• ACT administrator; trained & provided technical support for all users on the ACT lead generation CRM.
• Managed multiple key projects, including testing, rolling out, and management of netFORUM CRM.
• Inform the process to select and migrate to a new CMS/CRM.

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• Utilized testing methodology to seamlessly integrate with the System Development Life Cycle (SDLC) methodology and QA standards.
• Coordinated and executed on various web initiatives which involve acting as a liaison for web developers and QA testers.
• Managed the QA process from the business side to ensure that the proper test plans were executed.
• Manage concurrent projects in an Agile environment, develop testing/QA plans that coordinate with development cycle.
• Developed testing plans for developers and QA staff, which featured regression testing capabilities.
• Coordinated site changes with developers and QA.
• Created timeline for deliverables, milestones and QA that support new product offerings.

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• Managed data entry for all new items for website, assisted clients with in depth knowledge of all products in showroom
• Major Responsibilities: Data entry of donations, acknowledgements, training staff, and formatting lists and reports as needed.
• Processed data entry requests and communicated results to management and customers.
• Designed and implemented workflow and online data entry process for helpline fielding 450 calls per month with 5 full-time counselors.
• Maintain customer relations, data entry, filing documents, mailroom duties, managing database and records.

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• Edit XML files for Flash Application.
• Designed and developed .NET components using C# and XML to communicate with Web Services.
• Web Development using .Net technology, XML, SQL and proprietary content management system.
• Co-created Web Design for Libraries, Interactive Web Site Essentials and Introduction to XML.
• Researched and began development of XML-based electronic furniture pricing catalog-to-physical price book transformation.
• Developed an inventory management system based on XML documents.

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• Coordinated web projects across departments.
• Secured 2 grants to fund web projects employing strategic planning, mission, initiatives, goals, and actions.
• Managed web projects, including customer interaction and sales, for several local businesses.
• Trained in-house staffs and worked managed 3rd party vendors on other web projects.
• Work with division associates to gather requirements and plan web projects.
• Manage all web projects, large-scale and small.
• Collaborate with various New York City government agencies in developing new web projects for the City of New York.
• Utilized grants to secure vendors and managed the entire lifecycle of web projects, including API development.
• Produced content and design for all web projects and marketing deliverables.

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• Develop and execute strategic decisions to better position web properties.
• Conduct and analyze usability tests to improve user experience across web properties; main website has won three Web Gold awards.
• Major job functions included the overall management, strategy, usability, and ongoing development of HDI web properties.
• Identified necessary reports, metrics, and analysis to measure the effectiveness and validated the success of web properties.
• Supervised the development of HDI web properties, including requirements, scope, functionality, and QA.
• Worked closely with marketing and development teams to bring features to HDI web properties.
• Constructed a visual guide for internal department use on future web properties.
• Maintain a consistent look and feel throughout all web properties.
• Maintained all web properties - including content driven sites to ecommerce.
• Manage all of the web properties for Rotary International, headquarters for all of the Rotary clubs around the world.

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• Included: SEO, SEM, PPC, lead gen, contextual ads, & behavioral targeting.
• Designed and executed PPC campaigns Created and launched affiliated social media sites including; Facebook, Twitter, and YouTube.
• Worked with search marketing agency Covario on SEO, PPC, inbound marketing, and social media marketing.
• Included also in my duties is managing PPC, Google Analytics for about 80 customer web sites.
• Project manage PPC, programmatic, mobile geofencing and digital display advertising campaigns.
• Manage online PPC campaigns such as Google and Microsoft Bing Adwords.

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• Maintain Festival's various social media accounts, resulting in over a 200% increase in instagram followers.
• Contributed to the growth of the Instagram following of all four companies.

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• Create PowerPoint presentations for the State Accounting Officer and SAO Director's.
• Advanced MS Office - Excel and PowerPoint.
• Developed innovative PowerPoint presentation used by the CEO to market executive supportprograms to potential customers.
• Created posters and Powerpoint presentations for meetings and conventions.
• Created short presentations using Microsoft PowerPoint for the Gwendolyn Brooks Cultural Center at Western Illinois University.
• Developed presentations for use at college recruiting fairs using PowerPoint.

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• Planned and implemented a direct-to-consumer mobile marketing engagement strategy that drove positive ROI and eclipsed all recruitment goals.
• Managed and implemented multiple promotional campaigns and developed a tracking system to monitor ROI.
• Monitored performance and implemented ad and landing page changes designed to decrease lead cost and increase client ROI.
• Collaborated with search marketing manager to achieve CPA and ROI objectives.
• Monitored conversion rate and ROI.
• Monitored website performance, including data integrity, system security, and ROI for advertising campaigns.
• Overhauled visual design of Android and iOS apps.
• Created benchmarking and analytics guide for ROI reporting.

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• Generated code for front-end web development and designed graphics according to business requirements for a social networking site.
• Gathered business requirements synthesized from multiple business units for reporting and data needs.
• Prepare business requirements, technical and functional specification documents for digital projects.
• Recommended infrastructure and architecture to effectively comply with business requirements goals.
• Provided technical leadership in developing service applications and analyzing business requirements.
• Collected and interpreted business requirements from clients to determine scope.
• Lead business requirements gathering with all stakeholders.
• Acquire and document business requirements for technically complex web and IT projects, and develop designs and plans document.
• Delivered business requirements for the development of a new website and membership portal to improve the user interface.
• Lead discussions and project meetings to gather business requirements, mitigate project risks, and obtain project status.
• Ensured client's business requirements were documented and reviewed with the webmasters, web developers and designers.
• Submitted business requirements, migrating content, validating and signing off for 2-major portal migrations.
• Managed Web operations and projects to meet business requirements while accomplishing delivery within established guidelines for project timeline and budget.
• Draft web product business requirements and technical/functional requirements specifications with detailed description, priority, screenshots, and prototypes.
• Co-ordinated with cross-functional business units for collecting and preparing business requirements for web analytic projects.
• Drafted technical business requirements for development of all new product modules and interactive website demonstration.
• Spearheaded the Spanish language launch of Optimum.net, managing the initiative from business requirements development through testing and deployment.

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• Provide recommendations and direction on optimization to website architecture/navigation, URL changes/strategy to improve user experience and search results.
• Defined and executed a performance reporting and monitoring strategy which significantly improved application and architecture stability and performance.
• Program manager for developing the first standard architecture process and procedure for application developers and business stakeholders.
• Managed company website updates, and redesigned information architecture for all sites
• Developed IT implementation and integration processes based on business architecture.
• Created information architecture for company website to market software solutions.
• Analyzed servers and improved information architecture as needed.
• Refine web usability and improve information architecture.
• Created and managed Information Architecture, content aggregation and creation and publishing of the portal s highest trafficked area of content.
• Contributed to re-architecture and engineering of a core system for the purpose of locking mortgage loan rates and processing mortgage loans.
• Used N-tier architecture for presentation layer, the business and data access layer and were coded using C#.
• Managed architecture, design, implementation, and support of corporate intranet and IT business system interfaces.
• Manage the Product Design philosophy and information architecture, working closely with Marketing and HDS-IT.
• Create an Object Framework for developers to construct applications based on the SunONE architecture.
• Directed all intranet efforts toward a common design, architecture, and self-publishing system.
• Play key role in site functionality and user experience, including architecture and design.
• Arranged tours and social outings for organizations interested in Ohio architecture & history.
• Developed and designed intranet, working with college committee on content and architecture.
• Led hands-on development of user interface, content organization, and system architecture.
• Conducted research, created website information architecture, user story and wire frame.

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• Managed the setup and deployment of a load balanced IIS 7 hosting environment to support the aforementioned websites.
• Administered Windows NT 4.0, DNS, DMZ and IIS web servers and associated communication lines.
• Host and manage college web servers using Hyper-V and IIS.
• Provision web sites on Apache and IIS web servers.
• Managed Windows 2000 servers running IIS 5.0 and Imail Administrated 40,000 member Listserv mailing list Managed daily news content
• Web Monitoring Software: IIS Manager, Fiddler Web Debugger.Asahi Express Tifton, GA 2010 - present Cashier

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• Maintained website statistics and analyzed site traffic.
• Increased website traffic 110% by implementing SEO strategies and web management best practices to build inbound lines and domain authority.
• Identified and execute strategies to provide additional value through link building efforts to increase site traffic and visibility.
• Increased site traffic 400% within 14 months through SEO with no incremental budget.
• Led implementation of Google ad-words program, which increased website traffic and revenues.
• Increase website traffic and user involvement.
• Forecasted website traffic, conversion rates and lead generation in support of the Demand Generation and Sales Development teams.
• Managed marketing campaigns and SEO driving site traffic up by over 200%.
• Negotiated contracts with distribution partners to increase Web site traffic and revenue.
• Register web sites with search engines to increase web site traffic.
• Analyze website traffic using Ominture Site Catalyst.
• Developed and manage ecommerce website; increasing site traffic from 2000+ unique visits in 2008 to 10,000+ unique visits in 2011.
• Created content and design solutions to support core museum mission and increase conversions, site traffic, and revenue.
• Increased daily website traffic Optimized Pay per click campaign Select and manage SEO and development contractors.
• Tracked Web site traffic using WebTrends and Nettracker reports.

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• Managed connections between our Inventory Management site, Magento, and our original design software sites.
• Use computers for various applications, such as magento, excel, and internal web listing program.
• Experience with Yahoo Stores, Amazon Stores, Magento, Volusion and Ebay Stores
• Content Management Systems- Sitecore, DotNetNuke, Prestashop, Opencart, Magento, Joomla, Wordpress, etc.
• Assisted in the redesign and development of the new website using Magento.
• Used Magento as our Content Management System and shopping cart.

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