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Wedding consultant skills for your resume and career
15 wedding consultant skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Scheduled and performed wedding consultations and merchandise fittings, including consultation records, customer service calls, and personalized registries.
- Established relationships with clients while maintaining consistent communication resulting in exceptional customer service and repeat or referral business.
2. Scheduling Appointments
Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.
- Assisted Brides/Bridal party in finding the dress of their dreams, scheduling appointments, and organizing events.
- Maintained hourly sales and productivity standards by promoting sales and scheduling appointments
3. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Develop professional relationships with clients - Provide communication skills - Product knowledge and techniques - Ability to sell and administer products properly
- Train and develop new employees, as well as staying updated on current trends and product knowledge.
4. David
- Announced as a member of the 2011 David's Bridal Circle of Excellence Top 300 sales representative in the company.
- Demonstrated David's Bridals culture of trust, fairness, integrity, and accountability in accordance with their Core Values.
5. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Assisted in managing team of 10 or more with payroll, scheduling, training, and overseeing sales floor.
- Reorganized the sales floor regularly to keep merchandise moving and highlight new product, maximizing sales.
6. Event Planning
- Fit and Size for dresses, Event Planning, Customer Interaction Ordering and Shipment, Call Logging
- Work with and provide guidance to volunteers and employees involved in the event planning.
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POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Mentor and train Home Department employees on the Gift Registry and POS.
- Assisted customers with apparel selection Assisted customers inquiries Placed customer orders in POS system
8. Computer System
- Ordered products through computer system, paid close attention to small details, double-checked measurements, etc.
- Operated cash register and computer systems documenting selected dresses, contact information, order time, etc.
9. Wedding Planning
- Maintained client relationships through continuous contact during wedding planning.
- Maintained strong relationship with customers during wedding planning experience.
10. Store Management
- Support store management in performing/ maintaining responsibilities, inventory counts, mark downs, merchandising, and sale sets.
- Support store management in performing tasks aside from selling including, inventory, merchandising and completing markdowns.
11. Repeat Business
Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.
- Created repeat business by developing long-term relationship with customers, booked appointments and maintained service records.
- Established and cultivated professional relationships with clients resulting in customer loyalty, referrals and repeat business.
12. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Answered incoming telephone calls with professional and knowledgeable responses.
13. Customer Complaints
- Resolved customer complaints in an efficient and pleasant manner.
- Resolve customer complaints and process refunds when nesessary.
14. Customer Inquiries
- Experienced in general office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality.
- Experience in general office business practices, answering customer inquiries, addressing problems and maintaining confidentiality.
15. Credit Card Transactions
- Operated cash register with 100% accuracy for cash, check and credit card transactions.
- Completed the sale and process cash and credit card transactions.
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What skills help Wedding Consultants find jobs?
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List of wedding consultant skills to add to your resume
The most important skills for a wedding consultant resume and required skills for a wedding consultant to have include:
- Customer Service
- Scheduling Appointments
- Product Knowledge
- David
- Sales Floor
- Event Planning
- POS
- Computer System
- Wedding Planning
- Store Management
- Repeat Business
- Telephone Calls
- Customer Complaints
- Customer Inquiries
- Credit Card Transactions
- Sales Contracts
- Customer Issues
- Wedding Events
- Inventory Counts
- Store Events
- Security Practices
- Credit Applications
Updated January 8, 2025
