Specialist jobs at Wegmans Food Markets - 4483 jobs

12:00pm-12:00am/Friday-Sunday, 3x12 Schedule Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: Run reports in systems such as WMS, Sunbeam or other WMS or labor reporting systems. Assist department leader in managing the workflow as needed. Provide required information to supervisors and managers to meet reporting and metric requirements. Assist with communicating information to departmental teams. Analyze data from information and develop recommendations for action or improvement. Maintain system as required due to upgrades or business changes. Ensure compliance with systems and SOPS and audit activity to ensure compliance. Coordinate and communicate any major changes or enhancements to the systems. Work closely with Clerical support, supervisors, and managers at the location and those providing central administration and/or services. Interact with customer service to expedite and manage high touch customer requests, research complaints, and resolve issues. Provide support and backup for operations specialist role in other departments as needed. Provide support and backup in various warehouse functional areas as needed. Direct associate concerns to department leader. What you bring to the table: Significant above average math skills. Perceptible verbal, written and communications skills with a focus on detail oriented. Calculable building metrics and knowledge of Staples product flow and the interdependencies between departments. Ability to help supervisors lead and coordinate effective work operations using data and information to help improve processes. Ability to work as a team member by interacting and communicating with fellow associates in a cooperative and effective manner. Qualifications: What's needed- Basic Qualifications: 1+ years of basic Microsoft Excel computer skills 1+ years of basic knowledge (depending on location) of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, AMS software for Cubiscan Certification in Material Handling equipment or willingness to learn What's needed- Preferred Qualifications: Microsoft Access experience preferred Knowledge of MS Teams environment preferred including Power BI We Offer: Competitive Pay: $18.90-$25.04/hour Based on Experience, plus $1.25/hour Shift Differential Inclusive culture with associate-led Business Resource Groups. Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. #stapleshiringwarehouse At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Junior Program Manager (SAP) Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team! Summary: As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem. Responsibilities: Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects. Assist in project planning activities including defining project scope, goals, timelines, and deliverables. Track project milestones and deliverables, prepare status reports, and help manage project documentation. Facilitate communication between project stakeholders, including business units, technical teams, and external vendors. Organize and schedule project meetings, document meeting minutes, and follow up on action items. Help identify project risks, issues, and dependencies, and support mitigation planning. Monitor and support change management activities related to SAP projects. Ensure compliance with internal standards, governance frameworks, and best practices in project execution. Maintain and update project tracking tools, including timelines, risk logs, and issue trackers. Participate in testing and training coordination for SAP modules, as needed. Perform other duties as assigned by management. Qualification: A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment. Bilingual proficiency in English/Mandarin is strongly preferred. Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD). Understanding of project management methodologies (Waterfall, Agile, etc.). Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project. Strong organizational, multitasking, and time management skills. Effective verbal and written communication skills. Detail-oriented with a proactive, solution-focused mindset. PMP, CAPM, or SAP-related certifications are a plus. Authorized to work in the United States without sponsorship. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Position Details: Employment Type: Full Time Location: 6338 Regio Ave, Buena Park, CA 90620 Benefits: Medical, Dental, Vision, and Life Insurance. 401 (k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation: The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location. Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************ Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred. KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $20/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

Atrium is partnering with a long-time client to staff their customer service team due to growth and positive changes in the organization. This is a great opportunity for a recent college grad looking to get their foot in the door with a great company and room for career growth. $17/hr to start Will help pay towards higher education costs Room to grow and advance in the company as proven with recent Atrium candidates 5 days/week onsite in College Station for 90 days and then work from home on Tue/Thurs after training Free lunch on Wednesdays

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Business Enablement Specialist; Vendor and Buyer Engagement - Port of Entry The Opportunity: Contribute To The Growth Of Your Career. As a Business Enablement Specialist you are a crucial part of our supply chain network, supporting the flow of goods from around the globe to our U.S. stores. You will be assigned a mix of core responsibilities, as well as special projects. Working in a fast-paced retail business, no day will be the same! Responsibilities: Collaborates with logistics, merchandising, global buying offices, merchandising support, planning & allocation, and distribution services to maintain alignment and communication Builds and develops business relationships with stakeholders at multiple levels and organizational divisions Provide support and training to internal operations groups, develop tools and standard methodologies, to ensure we get the right product, to the right place, at the right time Plays an important role in the development of long-term supply chain visibility reporting Monitors logistics and operational reporting to predict and act upon relevant changes in the supply chain Develops, analyzes, and publishes operational and exception reporting Assists in the development and execution of area KPI's; analyzes and reports on variances as determined by business area needs Presents results to business leaders and partakes in preparing management presentations Performs intermediate operational analyses to identify expense saving and supply chain opportunities Assists in lead time analysis and preparation of analytical presentations and recommendations Supports key supply chain initiatives and has a general understanding of value-added services within business enablement & logistics; store ready, EDI/ASN Program, vendor centric ticketing, vendor compliance Act as the liaison between logistics, merchandising, global buying offices and external partners Who We Are Looking For: You. Education: Bachelor's Degree or equivalent job experience Industry Experience: 2-3 years in corporate supply chain, logistics, or corporate retail experience Technical Proficiency: Advanced in Excel and Power Point required, experience with Power BI, Snowflake, or other data visualization tools preferred Analytical Abilities: Strong analytical thinking and problem-solving capabilities Communication Skills: Excellent written and verbal communication, able to present data driven insights to diverse audiences Professional Attributes: Flexible, self-starter, strong relationship building skills, responsiveness to evolving business needs Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This position has a starting salary range of $69,200.00 to $86,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction, including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, you'll: Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills Be a part of a team that is committed to meeting and exceeding customers' expectations. Be punctual and committed to excellent attendance Requirements: High school diploma or GED Previous call center or customer service-related experience is preferred Ability to work as a member of a cross-functional team Proficiency with technology, including Microsoft Office Strong typing skills, a minimum of 40 WPM Successful completion of pre-employment criminal background check and drug screening Hours and Location: Full-time, 8:30 am-5:00 pm, Monday through Friday Training hours are 7:30 am - 4:00 pm for the first two weeks On-site at our St Paul Corporate Office, near Dale Street and I-94 East Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: Monthly training sessions on appliances and processes Career growth and employee personal/professional development Medical, Dental, and Vision Insurance Company-paid Short-term Disability 401k and Profit Sharing PTO and Paid Holidays Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , DiBruno Bros. and Gourmet Garage banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. Summary We are seeking a Business Process Optimization Specialist to work in our Business Innovation and Transformation Services team, to drive efficiency and continuous improvement across our organization. In this role, you will document and analyze current state processes, identify improvement opportunities using data-driven techniques, and collaborate with stakeholders to design and implement future state workflows. Your expertise in process enhancement, software implementation, and data analysis will be essential in optimizing operational performance. The Business Process Optimization Specialist will work closely with our Transformation Projects to identify current state process, define future state processes and ensure these processes are incorporated into Training and Change Management plans. This role will be responsible for building a center of excellence within the >tech_ division on process improvement driving efficiencies both within our Tech processes as well as across business processes. Essential Functions Responsible for building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes Understanding of IT processes to drive improvement and standardization across the division Will work closely with project teams to document current and future state processes. Ability to document and facilitate process improvement. Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process. Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans. Develop process flows, identify inefficiencies, and evaluate areas for improvement. Data Analytics & Root Cause Analysis - Use data-driven insights to diagnose issues and propose evidence-based solutions. Process Improvement & Future State Design - Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes. Software Implementation Support - Ensure processes align with system implementations Process Training & Change Management - Educate teams on new workflows and best practices to ensure smooth transitions. Stakeholder Collaboration - Communicate findings, lead discussions, and gain alignment from key business units. Qualifications Bachelor's degree in Business, IT or related field required. Must have at least 5-10 years of experience in a business process role, with a thorough understanding of business process methodologies and tools and strong business acumen with ability to analyze business processes across the organization. Experience implementing Process mapping tools such as Visio and business process repository tools such as Nintex Promapp, Signavio or Blueworks Lean Six Sigma certification (green belt or higher) or other process certification a plus. Project Management skills and certification a plus Understanding of Organizational change management and certification a plus. Business acumen and knowledge of IT processes and tools to drive improvement and standardization Strong group facilitation skills Data analytics, process mapping, and continuous improvement methodologies. Experience implementing large enterprise software and process redesign within digital transformation initiatives. Excellent communication, problem-solving, and stakeholder management skills. Influencing skills and ability to lead through indirect influence Working Conditions & Physical Demands Ability to sit in front of a computer for long periods of time. Ability to sit, stand and walk frequently. Ability to adhere to the company's four day in office work requirement. Ability to travel, as business needs dictate. Core Competencies Communicate Effectively: Share thoughts, ideas and information in an organized, clear and precise and persuasive manner (written and oral communication). Drive for Results: Understands how the role impacts the organization's strategic objectives. Embrace Change: Adapts to new environment, jobs, technologies and processes. Develop You: Identifies opportunities for career development. Build Relationships: Works as part of a team to achieve company goals. Stay Competitive: Shows passion and enthusiasm for their work. Company Perks Vibrant Food Centric Culture Comprehensive medical, dental and vision package Competitive Salary and Paid Time Off Fitness Reimbursement and Well-Being Program Corporate Training and Development University Collaborative team environment Paid Parental Leave 401K Matching Gifts and Community Volunteer Involvement

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Job Summary The Department Specialists will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness. Essential Duties and Responsibilities Customer Service Project a positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Project a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all pages and calls are answered promptly, courteously and effectively. Forward any customer complaint that cannot be handled to a member of management. Possess good product knowledge and knowledge of store layout and location of products. Store Operations Responsible for cycle counting and maintaining desirable inventory level in assigned department(s). Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s). Responsible for maintenance of back stock levels in assigned department(s). Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s). Assist with overall maintenance of the store. Ensure that weekly price changes are done in assigned department(s). Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s). Assist with providing a clean and orderly sales floor including end caps and ad merchandise. Assist with merchandise resets throughout store, especially in assigned department(s). Ensure signage is current in assigned department(s). Operate forklift with proper training. Communicate any Store Support Center issue to General Manager for follow up. Participate in store meetings. Communicate any merchandising, cost control or sales ideas to General Manager. Be professional in appearance and actions. Perform all other duties as assigned. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Floor sales and/or replenishment experience in a retail environment preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $18.00 For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail

Join an esteemed luxury retailer, renowned for its exquisite collection of high-end timepieces. We curate a world-class shopping experience, offering discerning clientele access to the finest luxury watches from prestigious brands across the globe. Position Overview: We are seeking a passionate and experienced Luxury Watch Sales Specialist to join our dynamic team. The ideal candidate possesses a deep understanding of the luxury watch market, impeccable sales skills, and a commitment to providing unparalleled customer service. This is an exciting opportunity to showcase your expertise and elevate the shopping experience for our elite clientele. Essential Duties & Responsibilities: Develop and maintain a comprehensive knowledge of our luxury watch brands, including their history, craftsmanship, and technical specifications. Provide personalized assistance to clients, guiding them through the selection process and offering expert advice to meet their individual preferences and requirements. Cultivate strong relationships with existing clients while actively seeking opportunities to expand our customer base through networking and client referrals. Drive sales performance by meeting and exceeding revenue targets, consistently delivering exceptional service to exceed customer expectations. Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation. Qualifications: Minimum of 3 years of experience in luxury watch sales or a related field, with a proven track record of success in achieving sales targets. Deep knowledge and passion for luxury watches, including familiarity with prominent brands and their product offerings. Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients. Strong negotiation skills and a customer-centric approach to sales, prioritizing customer satisfaction above all else. Highly organized with the ability to multitask in a fast-paced retail environment. Professional appearance and demeanor, reflecting the luxury standards of our brand. Benefits: Competitive salary commensurate with experience, plus commission and performance-based incentives. Health and wellness benefits package, including medical, dental, and vision coverage. Ongoing training and professional development opportunities to enhance your skills and expertise in luxury watch sales.

The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company. Core Accountabilities and Responsibilities 5-star Concierge Service Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach. Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries. Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction. Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist. Stylist Partnership Development Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth. Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked. Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements. Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish. Knowledge and Process Execution Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support. Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement. Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction. Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems. Cross-functional Collaboration Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success. Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives. Required Knowledge, Skills, and Abilities Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced Strong problem-solving, communication, and relationship management skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit and product advice, ideally within apparel, tailoring, or styling environment. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business. Required Education and Experience Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred. 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services. Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools. Familiarity with building successful rapport and loyalty with clients. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.). Travel There is minimal anticipated travel required for this position. Annual and Semi-Annual Company Conferences, usually in the DFW area This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.

Digital Campaign Specialist Status: Full time (Non-Exempt) Dept Number: 600 Dept Name: Web Hourly: $27 - $34 DOE Benefits: Medical, dental, vision, stock purchase program, 401k, product discount About Zumiez Digital At Zumiez, we connect with our customers through authenticity, creativity, and individuality. We tell stories that link our digital world to our stores and communities. Every campaign we launch is designed to bridge that gap and blow minds with trend-right, culture-driven, and uniquely Zumiez experiences. The talented, hard-charging digital team at Zumiez is looking for some expert help. We're busy evolving Zumiez.com, Zumiez.ca, and Zumiez App to become a world-class omnichannel sales and marketing tool for our brands, our customers and our store staff. We're looking for an experienced and capable Digital Campaign Specialist to join our dynamic digital marketing team. Overview The Digital Campaign Specialist is a hands-on strategist and executor responsible for bringing Zumiez campaigns to life across paid ads, push notifications, and text marketing. This role blends creative collaboration, vendor and platform management, and performance analysis focused on driving meaningful customer connection and store engagement. In partnership with the Email Marketing Manager, you will plan and execute digital campaigns, leveraging customer segmentation, across paid media, push notification, and text marketing. You'll partner with our design, brand, and merchandising teams to make sure every campaign looks and feels like Zumiez, while working with vendors and platform reps to ensure performance and optimization are always on point. What You'll Do Plan and execute full-funnel digital campaigns across ad platforms, push notifications, and text marketing that connect customers to products, stores, and exclusive brand experiences. Collaborate with internal creative and brand teams to develop campaign assets, messaging, and experiences that align with Zumiez's authentic and edgy voice. Work with external ad partners and platform reps to optimize performance, stay ahead of trends, and identify new opportunities for growth and experimentation. Build and manage audience segments for push notifications and text marketing, ensuring communications are targeted, timely, and integrated with broader campaign strategies. Monitor and analyze performance across digital campaigns, adjusting accordingly so channel goals and ROI are met. Maintain strong cross-department collaboration, connecting marketing, merchandising, and customer experience teams to ensure cohesive storytelling and consistent execution. Report on results with clear, actionable insights, identifying wins, learnings, and opportunities for creative or strategic improvement. What You Bring · 2-4 years of experience managing digital marketing segmentation & campaigns across paid media, push notifications, and text channels. · Test and Learn mindset. Comfortable creating A/B tests, analyzing and reporting on results. · Strong understanding of text marketing, ad platforms (Google, Meta, TikTok, etc.) and app push notifications. · Analytical mindset comfortable interpreting data and using insights to optimize performance. · Excellent communication and project management skills with the ability to coordinate across creative, technical, and brand teams. · Deep appreciation for youth culture, brand authenticity, and the unique voice of Zumiez. We are looking for a candidate that is the right fit to make this a rewarding and successful experience. Below are some of the attributes we've seen as meaningful to succeed in this role: You believe in continuous learning - As our industry changes continuously, you always love to learn both the underlying technology and the business motivations of our customers, constantly finding new ways to improve our solutions and processes to make valuable contributions for our customers. You are a collaborator - You enjoy working with cross-departmental teams including digital, design, brand marketing, analytics, operations and support. You are a great listener - Our goal is continuously adapt to the changing needs of the customer and industry. You are in tune with your customers, peers, industry trends and are receptive to what the market needs. You are ready to contribute to rapid growth within a dynamic and fun company culture! You'll Fit Right In If You • Thrive in a fast-moving, creative, and collaborative environment. • Love blending creative storytelling with data-driven marketing. • Naturally bridge teams and ideas to make campaigns stronger together. • Are passionate about connecting digital experiences to real-world communities and store culture. Pay & Benefits Key Points · Health, vision, and dental insurance · Basic life insurance and supplemental voluntary life insurance · Disability insurance · 401(k) plan · Employee stock purchase plan · Paid parental leave · Vacation · Employee Assistance Program · Healthcare Flexible Spending Account (FSA) · Dependent Care Flexible Spending Account (FSA) · Zumiez merchandise discount · Bonus eligibility Reports To Group Manager, Digital Marketing Travel Required Approximately 5% annually Key Partners Zumiez Digital 3 rd Party Ad Partners Zumiez Events Team Zumiez Brand Marketing & Loyalty Team PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to use hands and/or fingers to handle, or feel; reach with hands and arms; and talk or hear. Prolonged periods of sitting at a desk and working on a computer. The employee may occasionally lift and/or move up to thirty pounds. • Work environment: While performing the duties of this job, the employee will work in an office environment. The noise level is generally moderate. Role is Monday-Friday 8am - 5pm plus nights and weekends, based on business needs.

Title: Customer/Client Advocacy Specialist Department: Relationship Management Team Schedule: Monday - Thursday 9:00 AM 5:00 PM, Friday 9:00 AM 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, were more than just a workplace were a community that thrives on innovation, support, and making a difference. Were looking for a Customer/Client Advocacy Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why Youll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! Your Role: Manage both existing and new client files collaboratively within the team Ensure timely submission of clients for release with accurate documentation Serve as the main point of contact for clients, facilitating clear communication and setting expectations Handle challenging client situations with strong de-escalation skills Negotiate effectively with clients and other contacts to achieve optimal outcomes Manage a live call queue and team email inbox with responsiveness and professionalism Maintain thorough, accurate client records in Salesforce Deliver exit packages promptly and with attention to detail Respond to emails, calls, and client feedback within 24 hours Maintain consistent professional communication via phone, email, and mail Key Skills and Proficiencies: Proven negotiation and conflict resolution skills Strong de-escalation and problem-solving abilities Results driven and outcome focused Excellent written and verbal communication skills Exceptional interpersonal skills and professionalism Ability to work independently and within a team Strong time management and multi-tasking abilities Flexibility and adaptability in a fast-paced environment High attention to detail and accuracy Ability to prioritize tasks and delegate when appropriate Proficiency with Salesforce, Excel, Google Sheets, and G Suite Prior customer service experience is required minimum of 2 yrs Ready to Make a Difference? This is more than just a job its your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We cant wait to welcome you to the team! Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM 5:00 PM, Friday 9:00 AM 3:00 PM Compensation details: 50000 Yearly Salary PI86f2719660f0-31181-39297702

Burns Honda, South Jersey's #1 Honda dealership, is hiring a Client Experience & Appointment Specialist to join our Business Development Center. This is not a call center job. You'll work with real customers who already contacted us online, by phone, or by text. Your role is to communicate professionally, build trust, and set quality, show-ready appointments using a proven process. If you're confident on the phone, organized, and motivated by clear goals, this is a stable role with real upside. Responsibilities Communicate with customers who requested information Build rapport and guide customers to the next step Set quality, show-ready appointments Follow structured call, text, and CRM processes Maintain accurate notes and follow-up tasks Work toward clear daily and monthly goals Qualifications Strong phone and written communication skills Reliable, organized, and coachable Comfortable being accountable to metrics Customer service, hospitality, retail, insurance, or inside sales experience preferred Automotive experience not required Compensation & Benefits $20-$24 per hour based on experience Monthly performance bonuses tied to shown appointments and quality Medical, dental, and vision insurance Paid time off and paid holidays 401(k) retirement plan Employee vehicle purchase and service discounts Paid training and ongoing coaching Consistent, structured schedule Typical annual earnings range from $52,000 to $68,000, with top performers earning more. Why Burns Honda We take pride in professionalism, accountability, and customer care. We operate with structure, invest in training, and hold clear standards. If you want to be part of a dealership that does things the right way, you'll fit here. Submit to and successfully complete MVR, background check, and pre-employment drug test

Job Description Associate Category Specialist Department: Merchandising FLSA Status: Non-Exempt Pay Range: $17.00 - $18.00 per hour, commensurate with experience Schedule: Full-time - Monday through Friday - Day Shift Location: Harrisburg, PA or Las Vegas, NV (must be onsite for training period) Position Summary The Associate Category Specialist is responsible for conducting research to identify and add new products within an assigned category. This role works closely with the Director of Merchandising and Senior Category Specialists to support product development, pricing analysis, and vendor relationships. The ideal candidate will be detail-oriented, tech-savvy, and excited about the automotive industry. This position requires a solid understanding of how vehicles work, as well as basic automotive parts knowledge. The ability to distinguish between vehicle systems and components, and understand their compatibility and applications, is essential for success in this role. Key Responsibilities Work with other members of the team to identify new products and lines Add new products to the inventory and update ERP system with accurate product information Provide Copywriting and Photography teams with relevant product data and images Research and recommend cross-sells and related parts for products in your category Communicate with vendors to gather additional product details and media Track vendor product updates and industry trends Identify and resolve website errors, fitment issues, and product information gaps Coordinate product photo corrections and application updates Qualifications High school diploma or equivalent required; some college preferred 1-2 years of related experience preferred Strong attention to detail and organizational skills Familiarity with Microsoft Word, Excel, and Outlook Ability to analyze data and identify trends Strong communication and problem-solving skills A passion for the automotive industry is highly desired Working knowledge of automotive systems and components such as suspension, drivetrain, and engine parts Ability to interpret fitment and compatibility data for various makes and models Benefits Hourly Rate: $17.00 - $18.00 per hour, based on experience Bonus Program eligibility after 6 months Remote Work Available after Training Period Paid Time Off and Company Paid Holidays Medical, Dental, and Vision Insurance (affordable options) Health Savings Account with company contribution Life and Short-Term Disability Insurance 401(k) with 4% company match and profit sharing Employee Assistance Program Casual dress code Who We Are Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing! Equal Opportunity Employer CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. E-Verify CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.

Job DescriptionBurns Honda, South Jersey's #1 Honda dealership, is hiring a Client Experience & Appointment Specialist to join our Business Development Center.This is not a call center job. You'll work with real customers who already contacted us online, by phone, or by text. Your role is to communicate professionally, build trust, and set quality, show-ready appointments using a proven process.If you're confident on the phone, organized, and motivated by clear goals, this is a stable role with real upside.Responsibilities Communicate with customers who requested information Build rapport and guide customers to the next step Set quality, show-ready appointments Follow structured call, text, and CRM processes Maintain accurate notes and follow-up tasks Work toward clear daily and monthly goals Qualifications Strong phone and written communication skills Reliable, organized, and coachable Comfortable being accountable to metrics Customer service, hospitality, retail, insurance, or inside sales experience preferred Automotive experience not required Compensation & Benefits $20-$24 per hour based on experience Monthly performance bonuses tied to shown appointments and quality Medical, dental, and vision insurance Paid time off and paid holidays 401(k) retirement plan Employee vehicle purchase and service discounts Paid training and ongoing coaching Consistent, structured schedule Typical annual earnings range from $52,000 to $68,000, with top performers earning more.Why Burns HondaWe take pride in professionalism, accountability, and customer care. We operate with structure, invest in training, and hold clear standards. If you want to be part of a dealership that does things the right way, you'll fit here. Submit to and successfully complete MVR, background check, and pre-employment drug test

Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Wexford, PA Store Location! We re hiring enthusiastic, energetic people today! We re a family-owned company with a history of caring for our employees, customers and community! Levin Furniture & Mattress Compensation and Benefits Program: Increased Pay Rates - Earn more at Levin Paid Training - A Blended Training Approach Growth Opportunities Levin s loves to promote from within Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO Generous Employee Discount Friendly, Supportive Work Environment Beautiful Showroom with Top Brands & Trends Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role! In this fast-paced position, you ll: Deliver outstanding customer service and support the sales team Learn sales skills, product knowledge, and promotions Participate in sales meetings and vendor trainings Assist with store operations, social media, and customer calls Complete all core training for the Sales Associate role and demonstrate your new skills. Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience. Assist with daily operations, promotions, pricing, and store presentation. Engage with customers in-store and over the phone, helping them find the perfect solutions. Work a flexible retail schedule including evenings, weekends, and holidays. Work at multiple Levin Mattress locations as needed What You Bring: Passion for customer service and sales. Excellent communication and listening skills Basic computer and numerical reasoning abilities Reliability and willingness to work at multiple locations Energy, independence, and a drive to succeed This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales! Physical Demands: Ability to sit, stand, walk, stoop, and reach regularly. Ability to climb stairs occasionally, dependent upon location. Ability to communicate effectively with customers and co-workers. Ability to use vision to read documents and computer screen. Ability to use hands to type information into computer. Ability to lift/carry up to 60 lbs. Disclosures: EOE M/F/V/D Drug-Free Workplace

229 East Jefferson Street, Springfield, IL 62701 BMW Genius / Product SpecialistCompetitive Pay with Performance Incentives Paid BMW Factory Training and Genius CertificationPrevious BMW Genius, Product Specialist, or Brand Ambassador Experience is a Big Plus Isringhausen BMW has been a trusted, family-owned BMW Center for Central Illinois since 1981. Known for exceptional customer experiences and a passionate, long-tenured team, were seeking a tech-savvy, customer-centric BMW Genius / Product Specialist who loves sharing their passion with everyone who walks through our doors. This is not a traditional sales position. Its a highly visible, brand-ambassador role focused on delivering world-class product education, technology demonstrations, and unforgettable ownership experiences from first hello to vehicle delivery and thereafter as needed. If youre ready to turn your passion for BMW into a career and help create lifelong brand advocates in Central Illinois, we want to hear from you! Apply today Isringhausen BMW is looking for our next great team member. Why Isringhausen? At Isringhausen, excellence isnt just a goal its our standard . Weve been named Best Auto Dealer (New and Used) for three consecutive years, and our team members are recognized for their integrity, professionalism, and customer care. Our philosophy is deeply rooted in the values of attention, honesty, and respect, which we extend to every individual who steps into our world - be it a customer or an employee. What We Offer: Competitive pay with performance incentives Comprehensive health, dental, and vision insurance 401(k) with company match Paid holidays and generous PTO Short-term disability & life insurance Paid BMW factory training and Genius certification Real career growth in a stable, family-owned dealership that promotes from within What Youll Do Act as the in-house BMW technology and product expert for Sales and Service Warmly greet customers, introduce Genius services, and deliver tailored product presentations and walk-arounds Conduct engaging Vehicle Encore demonstrations (in-person and remote) showcasing iDrive, connectivity, driver-assistance systems, electrification, and the latest BMW innovations Partner with Client Advisors on vehicle configuration, test drives, feature explanation, and memorable handover/delivery experiences Provide ongoing post-delivery technology support via phone, video, or in-person Keep demo and loaner electric vehicles charged and Level 2 chargers fully operational Create fresh, exciting social media content (Instagram, TikTok, YouTube, Facebook) featuring new models and technology Maintain expert-level knowledge of the entire BMW lineup, upcoming releases, packages, and competitive comparisons Hit customer satisfaction targets and consistently earn top CSI scores Collaborate daily with Sales, Service, and Management using CRM and BMW systems Occasionally assist with new-vehicle check-in, prep, and showroom presentation Who You Are: Genuinely passionate about BMW, cars, and cutting-edge technology Outgoing, high-energy personality that lights up when talking about BMW features Outstanding communication skills you make complex technology feel simple and exciting Comfortable with tablets, apps, smartphones, and learning new systems quickly Professional appearance, strong work ethic, and impeccable punctuality Preferred Background (not all required): 1+ years in upscale retail, hospitality, consumer electronics, technical support, or dealership environment Previous BMW Genius, Product Specialist, or brand ambassador experience is a big plus Experience creating social media content is a bonus Requirements: Valid drivers license with clean driving record Ability to stand/walk for extended periods and work outdoors in all weather Willing to submit to pre-employment background check Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service

Exemplifies the Shoes For Crews Path by performing key interactions with customers sales management billing staff and other key personnel to enhance the order to cash process ensuring that payments are collected within the terms of sale via direct customer contact and account monitoring for a portfolio of customers Essential Job Functions Collection of assigned accounts and achieving assigned collection goals Customer contact methods include phone email and specific customer portals Proactively identifies and works with appropriate billing personnel to rectify reconciliation issues where customers claim invoices were not received in the needed manner Act as a liaison between sales customer service billing IT and customers personnel on key collection issues Key Responsibilities and Accountabilities Collect payments to achieve monthlyyearly over 60 day collection goals Responsible for all accounts highest to lowest within assigned portfolio Logs all collection call activity to ensure ease in follow up and reviewfollow up as needed by other AR personnel where needed Provide timely accurate and professional collection updates to aging reports allowing for needed updates for weekly and month end results reporting Provide AR Manager weekly credit hold updates on accounts within assigned range to ensure customers are removed from credit hold as needed Take lead in identifying problem collection accounts and escalating to AR Manager for consideration of placing with an outside collection agency Ensure sales team is advised of any accounts sent to collections Process customer invoice and statement requests Utilize the Web Method Ac hoc reporting tool as necessary to provide requested invoices Assist with uploading invoices to customer portals as necessary Review and reconcile accounts for write off or 3rd party collections placement Answer calls on the AR incoming phone loop and handle issues as received Collect phone credit card payments and forward to cash applications team for processing Send confirmations to customers after processing Process incoming e mails from customers Process return mail items address change e mails and contact change requests Process internal and external Sales Force tickets within the prescribed SLAHandle mid size accounts Handle VIP & top customer accounts Perform related duties as assigned Minimum Requirements Able to work a full time schedule Able to work overtime as needed to meet SLAsAccurate and professional written and verbal communication skills Able to perform in a deadline oriented dynamic environment Demonstrate analytical skills to identify payment trends and take appropriate actionA team player willing to assist when needed to improve existing and over all performance Able to document the results of collection activities and follow up on payment commitments Skills and Abilities NetSuite ExperienceMinimum 5 years business to business collections and account reconciliation experience Able to work independently as well as with a team Detail oriented Excellent problem solving negotiation and written communication skills Good organizational people and multi tasking skills Proficient in Excel and WordEducation High School diploma or GED required Associate degree preferred

Exemplifies the Shoes For Crews Path by performing key interactions with customers, sales management, billing staff, and other key personnel to enhance the order to cash process ensuring that payments are collected within the terms of sale, via direct customer contact and account monitoring for a portfolio of customers. Essential Job Functions: Collection of assigned accounts and achieving assigned collection goals. Customer contact methods include phone, email, and specific customer portals. Proactively identifies and works with appropriate billing personnel to rectify reconciliation issues where customers claim invoices were not received in the needed manner. Act as a liaison between sales, customer service, billing, IT, and customer s personnel on key collection issues. Key Responsibilities and Accountabilities: Collect payments to achieve monthly/yearly over 60-day collection goals. Responsible for all accounts (highest to lowest) within assigned portfolio. Logs all collection call activity to ensure ease in follow-up and review/follow-up as needed by other AR personnel where needed. Provide timely, accurate, and professional collection updates to aging reports allowing for needed updates for weekly, and month-end results reporting. Provide AR Manager weekly credit hold updates on accounts within assigned range to ensure customers are removed from credit hold as needed. Take lead in identifying problem collection accounts and escalating to AR Manager for consideration of placing with an outside collection agency. Ensure sales team is advised of any accounts sent to collections. Process customer invoice and statement requests. Utilize the Web Method Ac-hoc reporting tool as necessary to provide requested invoices. Assist with uploading invoices to customer portals as necessary Review and reconcile accounts for write off or 3 rd party collections placement Answer calls on the AR incoming phone loop and handle issues as received. Collect phone credit card payments and forward to cash applications team for processing. Send confirmations to customers after processing. Process incoming e-mails from customers. Process return mail items, address change e-mails, and contact change requests Process internal and external Sales Force tickets within the prescribed SLA Handle mid-size accounts Handle VIP & top customer accounts. Perform related duties as assigned Minimum Requirements: Able to work a full-time schedule Able to work overtime as needed to meet SLA s Accurate and professional written and verbal communication skills Able to perform in a deadline oriented, dynamic environment Demonstrate analytical skills to identify payment trends and take appropriate action A team player willing to assist when needed to improve existing and over-all performance Able to document the results of collection activities and follow-up on payment commitments. Skills and Abilities: NetSuite Experience Minimum 5 years business to business collections and account reconciliation experience Able to work independently as well as with a team Detail oriented Excellent problem solving, negotiation and written communication skills Good organizational, people, and multi-tasking skills Proficient in Excel and Word Education: High School diploma or GED required Associate degree preferred