Welcome desk agent education requirements

1. Adding a Phone Gateway to a Virtual Agent

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent...

2. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. IT service operations and Service Desk management

4.4

(2,841)

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

4. Help Desk Analyst

4.2

(346)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

5. Service Desk Analyst Crash course for beginners.

4.2

(439)

Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...

6. Learning IT Help Desk Basics

4.3

(583)

Get the skills you need to pursue an entry-level position as an IT help desk technician...

7. IT Help Desk for Beginners

4.4

(395)

The essentials to become an IT Help Desk Technician...

8. Help Desk Professional: A guide to your IT career

4.5

(1,741)

Master the Help desk position by working smarter and boost your career opportunities...

9. Learning IT Help Desk for Beginners

4.6

(919)

Must know skills for Helpdesk and Service Desk Professionals!!...

10. ComputerCavalry: IT Help Desk Training for IT Professionals!

4.5

(349)

Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...

11. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

12. Hotel Front Desk

4.4

(342)

Hotel Front Office Management and Operations...

13. Zendesk for Customer Service Agents-Complete Training Course

4.7

(317)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

14. IT Support and Service Desk jobs -Crash Course for Beginners

4.6

(787)

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...

15. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

16. Data Entry Skills: A Complete Data Entry Course from Scratch

4.7

(533)

A Complete Guide to Data Entry Skills: Learn Data Entry Skills and become a Data Entry Pro & Get a Online Data Entry Job...

17. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

18. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

19. IT Help Desk Professional

4.5

(7,538)

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...