Welcome desk agent job description

**Job Category** Spa

**Location** The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Desk Agent

SUMMARY

The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

* Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
* Provide services to guests in a timely, courteous and proficient manner.
* Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

QUALIFICATIONS

* High school or equivalent education required
* Minimum 2 -3 years of customer service experience in a hotel or Spa environment
* Working knowledge of spa services and products
* Possess basic math skills and have the ability to accurately handle billing
* Ability to communicate clearly and speak, read, write and understand English eloquently
* Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

* Prior front desk experience
* Luxury hotel experience strongly preferred
* Bachelor's Degree

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job DescriptionSalary: $15-$18 DOE

Smartaira is one of the leading independent broadband providers servicing both MDU (multi-dwelling unit) community owners and commercial businesses in California and Arizona. Smartaira operates as an ISP, providing DIRECTV & AT&T services, along with VoIP.

POSITION SUMMARY: Smartaira is seeking dedicated, caring individuals with diverse experiences and perspectives to provide exceptional and efficient customer service. This position supports the Marketing & Sales department in customer service, to help drive activations across the variety of services, including video, internet and phone. We are looking for a candidate that is available to work Saturday and Sunday, this will be required. In 2020, Smartaira decided to bring all of our customer service in-house, building our internal call center (Smart Desk) and hiring full-time customer service representatives (Smart Assistants). The Smart Desk team members work together to provide a concierge-level experience to the Smartaira customers.

In this role, you will provide the highest level of customer service to our subscribers. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. This job requires attention-to-detail and the ability to multi-task, specifically across multiple departments and software. Communication and a positive and professional attitude are extremely important in this customer-facing role.

When you join Smartaira, you'll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the independent broadband industry, but you will also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you'll have all the resources and training needed. To work with Smartaira, you must have the following qualifications:

• Prior customer service experience (sales or billing experience is a plus)
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Excellent computer knowledge/skills
• Strong ability to navigate multiple systems while speaking with customers
• Familiarity with the broadband and technology markets
• Problem solving and critical thinking
• Must be proficient in time management
• Excellent typing/keyboarding skills
• Be dependable and reliable having the ability to work a flexible schedule that changes as the business changes, which may include nights, and

QUALIFICATIONS (Knowledge and skill requirements):

To perform this job successfully, an individual must be able to perform in a fast paced rapidly changing environment and must have a high degree of adaptability and flexibility. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Active listening and multi-tasking skills (the ability to listen to a customer and complete tasks at the same time)
• Demonstrates excellent computer skills, including Microsoft Office, Excel (spreadsheets: creations and input); Google Drive, data entry, Outlook, etc.
• Telephone etiquette, professionalism, excellent communication, and written skills/customer service. Handles telephone calls efficiently and
• Exercises confidentiality in all areas of
• Interfaces effectively with each level of the organization in a professional manner and has ability to interact with all levels of
• Anticipates problems and opportunities and provides options and resolutions.
• Develops solutions for customers with a sense of urgency, always striving for one-call resolution.
• Able to assist other representatives when they have questions or need assistance from a supervisor. Comfortability with making judgement calls and decisions.
• Ability and willingness to assist and attempt to de-escalate upset customers who have requested to speak with a supervisor.
• Able to pass a short computer test.
• Able to provide three past employer references.

EDUCATION:· High School Diploma or equivalent· Two years of college preferred