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Welcome Desk Agent skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical welcome desk agent skills. We ranked the top skills for welcome desk agents based on the percentage of resumes they appeared on. For example, 30.8% of welcome desk agent resumes contained reservations as a skill. Continue reading to find out what skills a welcome desk agent needs to be successful in the workplace.

15 welcome desk agent skills for your resume and career

1. Reservations

Here's how welcome desk agents use reservations:
  • Answer incoming calls and assist with reservations, confirmations, room requests and questions.
  • Look over the daily reservations and make sure all necessary arrangements are met.

2. Front Desk

Here's how welcome desk agents use front desk:
  • Managed front desk staff of 10 while introducing this boutique concept to a new market.
  • Organize and sell front desk products and services to members and member guest.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how welcome desk agents use customer service:
  • Deliver high-impact customer service, sales and marketing initiatives resulting in an increased occupancy and profit margin.
  • Provided excellent customer service to a variety of guests with a whatever/whenever attitude.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how welcome desk agents use telephone calls:
  • Answer customer telephone calls membership accounts* Respond to questions and concerns about facility membership and operations, and escalated calls appropriately.
  • Developed promotional programs to optimize revenue -Managed and created club memberships -Provided optimal customer service.-Answered telephone calls-Inventory

5. Computer System

Here's how welcome desk agents use computer system:
  • Greeted and welcomed guests upon arrival, registered guests into computer system verifying reservation, guest and credit card information.
  • Recorded personal/confidential information into computer system.

6. Guest Service

Here's how welcome desk agents use guest service:
  • Focus on all aspects of luxury guest services, as well as processing hotel financial data and maintaining USA brand standards.
  • Provided guest services to staff and members, requiring a personable, friendly, and helpful approach.

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7. Guest Satisfaction

Here's how welcome desk agents use guest satisfaction:
  • Utilize prioritization and multitasking skills to complete time sensitive tasks that ensure guest satisfaction.
  • Displayed strong ability to problem-solve and correct inaccurate reservations while accommodating guests needs, resulting in high guest satisfaction.

8. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how welcome desk agents use financial transactions:
  • Run Night Audit to reconcile the financial transactions for the business day.
  • Verified and balanced daily financial transactions, greeted and registered guests, assisted in identifying and resolving problems

9. Guest Accounts

Here's how welcome desk agents use guest accounts:
  • Welcome and register guest into the hotel and process payments to guest accounts using credit cards, cash, and checks.
  • Perform daily cash counts; accept deposits and review guest accounts for high balance.

10. Guest Relations

Here's how welcome desk agents use guest relations:
  • Skilled at maintaining strong, positive guest relations and resolving guest issues effectively and efficiently.
  • Assist guests with questions, recommendations, directions and guest relations.

11. Guest Issues

Here's how welcome desk agents use guest issues:
  • Utilized effective communication and conflict resolution skills in order to resolve guest issues.
  • Handle any guest issues or complaints and decide proper compensation.

12. Customer Issues

Here's how welcome desk agents use customer issues:
  • Resolve customer issues while maintaining customer satisfaction.
  • Provided excellent customer service- Schedule appointments- Handle various customer issues- Sales of Health and Wellness Programs

13. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how welcome desk agents use night audit:
  • Processed night audit twice weekly, and participated in daily turnover meetings within front office department.
  • Performed as Talent Coach on duty for overnight shifts and processed night audit

14. Guest Registration

Here's how welcome desk agents use guest registration:
  • Maintained correct guest registration, payment and preferred program information.
  • Facilitated with guest registration, checking identification, informing guest of amenities, confirming customer preferences, and finalizing payment.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how welcome desk agents use pos:
  • Handle cash, make change and operate the POS system.
  • Answered phones Computer and POS knowledge 2005-2011
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List of welcome desk agent skills to add to your resume

Welcome Desk Agent Skills

The most important skills for a welcome desk agent resume and required skills for a welcome desk agent to have include:

  • Reservations
  • Front Desk
  • Customer Service
  • Telephone Calls
  • Computer System
  • Guest Service
  • Guest Satisfaction
  • Financial Transactions
  • Guest Accounts
  • Guest Relations
  • Guest Issues
  • Customer Issues
  • Night Audit
  • Guest Registration
  • POS
  • Guest Complaints
  • Brand Standards
  • Hotel Guests
  • Room Availability
  • Guest Rooms
  • Room Assignments
  • Hotel Services
  • Customer Complaints
  • VIP
  • Guest Reservations
  • Room Reservations
  • Hotel Amenities
  • Transferring Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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